CN116052374A - Emergency call method and device for door lock failure, equipment and storage medium - Google Patents
Emergency call method and device for door lock failure, equipment and storage medium Download PDFInfo
- Publication number
- CN116052374A CN116052374A CN202310104856.2A CN202310104856A CN116052374A CN 116052374 A CN116052374 A CN 116052374A CN 202310104856 A CN202310104856 A CN 202310104856A CN 116052374 A CN116052374 A CN 116052374A
- Authority
- CN
- China
- Prior art keywords
- fault
- unit
- communication
- emergency call
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
- G08B21/02—Alarms for ensuring the safety of persons
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
-
- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
- Y02D30/00—Reducing energy consumption in communication networks
- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
Landscapes
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Business, Economics & Management (AREA)
- Emergency Management (AREA)
- Alarm Systems (AREA)
Abstract
The invention provides an emergency calling method and device for door lock faults, equipment and storage medium, wherein the calling method comprises the following steps: when an unlocking instruction and an emergency call instruction are received, fault detection is carried out on a lock body of the intelligent door lock, and fault information is obtained; judging whether a communication control unit of the intelligent door lock has a fault or not; if the communication control unit has no fault, establishing emergency communication connection between the first communication unit and the first client through the server; and if the communication control unit has a fault, establishing emergency communication connection between the second communication unit and the second customer service end through the server. The communication control unit establishes communication connection between the first customer service end and the first communication unit when no fault exists in the communication control unit; and when the communication control unit has faults, the communication connection between the second customer service end and the second communication unit is established, so that emergency communication between a user and the customer service end can be quickly established, a door lock fault event is timely processed, and further user experience is improved.
Description
Technical Field
The invention relates to the technical field of intelligent door locks, in particular to an emergency calling method, an emergency calling device, emergency calling equipment and an emergency calling storage medium for door lock faults.
Background
The intelligent door lock industry rapidly develops, and various door opening modes such as passwords, fingerprints, faces, mobile phones, irises, near field communication (Near Fie l d Communication, NFC for short), bluetooth keys and the like are provided, when the intelligent door lock fails and the situation that a user does not take the mobile phone, does not know a customer service telephone of a manufacturer or the user is an old person unfamiliar with the intelligent machine occurs, the user can be locked outside the door for a long time due to incapability of timely repair, and certain personal safety hidden hazards exist. In view of the above problems, no effective solution has been proposed at present.
Therefore, a technical scheme capable of timely sending out an emergency call when the intelligent door lock fails is needed.
Disclosure of Invention
To achieve the above object, according to a first aspect of the embodiments of the present invention, there is provided an emergency call method for door lock failure, including:
when an unlocking instruction and an emergency call instruction are received, fault detection is carried out on a lock body of the intelligent door lock, and fault information is obtained;
judging whether a communication control unit of the intelligent door lock has a fault or not;
if the communication control unit does not have a fault, a first communication unit is called by the communication control unit to send first emergency call information and the fault information to a server, so that the server distributes a corresponding first customer service end according to the first emergency call information and the fault information, and the first customer service end is used for establishing emergency communication connection with the first communication unit;
and if the communication control unit has a fault, calling a second communication unit through emergency control equipment to send second emergency call information and the fault information to the server, so that the server distributes a corresponding second customer service end according to the second emergency call information and the fault information, wherein the second customer service end is used for establishing emergency communication connection with the second communication unit.
According to the emergency call method for door lock faults, when the communication control unit does not have faults, communication connection between the first customer service end and the first communication unit is established; and when the communication control unit has faults, the communication connection between the second customer service end and the second communication unit is established, so that emergency communication between a user and the customer service end can be quickly established, a door lock fault event is timely processed, and further user experience is improved.
Preferably, after the calling the first communication unit to send the first emergency call information and the fault information to the server by the communication control unit, the method further includes:
judging whether the first audio intercom unit has a fault or not;
if the first audio intercom unit does not have a fault, establishing communication connection between the first audio intercom unit and the first communication unit, wherein the first communication unit is used for establishing communication connection between the first audio intercom unit and the first client;
if the first audio intercom unit has a fault, a second audio intercom unit is in communication connection with the first communication unit, and the first communication unit is used for establishing communication connection between the second audio intercom unit and the first client;
after the emergency control device invokes the second communication unit to send the second emergency call information and the fault information to the server, the method further comprises:
judging whether the first audio intercom unit has a fault or not;
if the first audio intercom unit does not have a fault, establishing communication connection between the first audio intercom unit and the second communication unit, wherein the second communication unit is used for establishing communication connection between the first audio intercom unit and the second customer service end;
if the first audio intercom unit has a fault, a second audio intercom unit is connected with the second communication unit in a communication mode, and the second communication unit is used for establishing the communication connection between the second audio intercom unit and the second customer service end.
According to the emergency call method for the door lock fault, whether the communication control unit has the fault or not is judged, and whether the first audio intercom unit has the fault or not is judged, and according to the fault condition, communication connection among the corresponding audio intercom unit, the corresponding communication unit and the corresponding customer service end is established, so that the purposes of establishing the communication connection between a user and the customer service in time and saving communication resources can be achieved.
If the first audio intercom unit has no fault, establishing communication connection between the first audio intercom unit and the first communication unit
Preferably, the method further comprises:
and generating the unlocking instruction based on the operation of a user on the mechanical coded lock of the intelligent door lock.
Preferably, when an unlocking instruction and an emergency call instruction are received, fault detection is performed on a lock body of the intelligent door lock, including:
judging whether an unlocking password input by a user through the mechanical coded lock is consistent with a preset password or not;
if the key is consistent, unlocking the emergency call key;
and when an emergency call instruction generated by the emergency call key after the user operates the unlocking is received, performing fault detection on the lock body of the intelligent door lock.
According to the emergency call method for the door lock fault, the user can operate the emergency call key only when the mechanical password is successfully verified, so that the situation that an emergency communication line is occupied without any accident due to the fact that the user touches the emergency call key by mistake can be effectively avoided, and the communication rate of emergency communication is greatly improved.
Preferably, the first audio intercom unit comprises a first camera, a first microphone and a first speaker, and the second audio intercom unit comprises a second microphone and a second speaker.
Preferably, the first communication unit is identical to the second communication unit.
Preferably, before the unlocking instruction and the emergency call instruction are received, the method further comprises:
receiving unlocking information input by a user, wherein the unlocking information comprises at least one of password information, fingerprint information and face information;
comparing the unlocking information with preset unlocking information;
and if the intelligent door lock is successfully unlocked after comparison, sending out reminding information to remind a user to input a mechanical password.
In a second aspect of the embodiment of the present invention, there is provided an emergency call apparatus for door lock failure, including:
the instruction receiving module is used for carrying out fault detection on the lock body of the intelligent door lock when an unlocking instruction and an emergency call instruction are received, so as to obtain fault information;
the fault judging module is used for judging whether the communication control unit of the intelligent door lock has a fault or not;
the first communication connection module is used for calling the first communication unit to send first emergency call information and the fault information to the server through the communication control unit if the communication control unit does not have a fault, so that the server distributes a corresponding first customer service end according to the first emergency call information and the fault information, and the first customer service end is used for establishing emergency communication connection with the first communication unit;
and the second communication connection module is used for calling the second communication unit to send second emergency call information and the fault information to the server through the emergency control equipment if the communication control unit has a fault, so that the server distributes a corresponding second customer service end according to the second emergency call information and the fault information, and the second customer service end is used for establishing emergency communication connection with the second communication unit.
In a third aspect of embodiments of the present invention, there is provided a computer device comprising a memory and a processor, the memory storing a computer program executable on the processor, the processor implementing the steps of the method embodiments described above when the computer program is executed.
In a fourth aspect of embodiments of the present invention, there is provided a readable storage medium having stored therein a computer program for carrying out the steps of the method of the first aspect and the various possible designs of the first aspect when executed by a processor.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are needed in the description of the embodiments or the prior art will be briefly described, and it is obvious that the drawings in the description below are some embodiments of the present invention, and other drawings can be obtained according to the drawings without inventive effort for a person skilled in the art.
Fig. 1 is a flow chart of an emergency call method for door lock failure according to embodiment 1 of the present invention.
Fig. 2 is a flow chart illustrating implementation of the emergency call method for door lock failure according to embodiment 1 of the present invention.
Fig. 3 is a schematic view of a mechanical combination lock.
Fig. 4 is a schematic block diagram of an emergency call apparatus for door lock failure according to embodiment 2 of the present invention.
Fig. 5 is a block diagram of a computer device in embodiment 3 of the present invention.
Detailed Description
The following description of the embodiments of the present invention will be made apparent and fully in view of the accompanying drawings, in which some, but not all embodiments of the invention are shown. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
In the description of the present invention, it should be noted that the directions or positional relationships indicated by the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc. are based on the directions or positional relationships shown in the drawings, are merely for convenience of describing the present invention and simplifying the description, and do not indicate or imply that the devices or elements referred to must have a specific orientation, be configured and operated in a specific orientation, and thus should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present invention, it should be noted that, unless explicitly specified and limited otherwise, the terms "mounted," "connected," and "connected" are to be construed broadly, and may be either fixedly connected, detachably connected, or integrally connected, for example; can be mechanically or electrically connected; the two components can be directly connected or indirectly connected through an intermediate medium, or can be communicated inside the two components, or can be connected wirelessly or in a wired way. The specific meaning of the above terms in the present invention will be understood in specific cases by those of ordinary skill in the art.
In addition, the technical features of the different embodiments of the present invention described below may be combined with each other as long as they do not collide with each other.
Example 1
The embodiment provides an emergency call method for door lock faults, which is applied to a door lock control unit of an intelligent door lock, as shown in fig. 1 and 2, wherein fig. 1 is a flow chart of the method, and fig. 2 is a flow chart of the implementation. The emergency call method includes, but is not limited to, the steps of:
s100: and when an unlocking instruction and an emergency call instruction are received, fault detection is carried out on the lock body of the intelligent door lock, so that fault information is obtained.
Specifically, the unlocking instruction is generated based on the operation of the mechanical coded lock of the intelligent door lock by the user, for example, the user inputs a correct mechanical code on the mechanical coded lock to generate the unlocking instruction, wherein the structure of the mechanical coded lock is not particularly limited, and the mechanical coded lock can be set according to the actual situation, for example, a coded knob "1" positioned at a side position in fig. 3, and the user can input a corresponding mechanical code by twisting each coded knob; the emergency call instruction is generated based on the operation of the emergency call key by the user, wherein the structure of the emergency call key is not particularly limited, and the emergency call instruction can be set according to practical situations, for example, the key "2" located at the middle position in fig. 3, and the user can send the emergency call instruction by pressing the emergency call key.
Preferably, before the unlocking instruction and the emergency call instruction are received, the method further comprises:
step 1: receiving unlocking information input by a user, wherein the unlocking information comprises at least one of password information, fingerprint information and face information;
specifically, the received unlocking information can be generated by various unlocking modes, such as a password, a fingerprint, a face, a mobile phone, an iris, near field communication (Near Fi e l d Commun i cat i on, abbreviated as NFC), a bluetooth key and the like;
step 2: comparing the unlocking information with preset unlocking information; and if the intelligent door lock is successfully unlocked after comparison, sending out reminding information to remind a user to input a mechanical password.
Specifically, the intelligent door lock can be successfully unlocked by comparing unlocking information input by a user with preset unlocking information; however, if the intelligent door lock is not successfully unlocked after the comparison is successful, the intelligent door lock can be judged to have faults, and reminding information for reminding a user to input a mechanical password to carry out emergency call is sent.
Step S100 further includes steps S110 to S130, specifically as follows:
s110: judging whether an unlocking password input by a user through the mechanical coded lock is consistent with a preset password or not;
s120: if the key is consistent, unlocking the emergency call key; if the mechanical passwords are inconsistent, sending reminding information for reminding the user to input the mechanical passwords again;
s130: and when an emergency call instruction generated by the emergency call key after the user operates the unlocking is received, performing fault detection on the lock body of the intelligent door lock.
Specifically, the unlocking password is input by a user through operating the mechanical coded lock; the preset password is set by the user, and is not particularly limited herein; the emergency call key is a key used for emergency call unlocked based on a mechanical password in an emergency call system in emergency control equipment in an intelligent door lock. Wherein the emergency call system is shown in fig. 2.
Specifically, when a user generates an unlocking password by operating a plurality of password knobs of the mechanical coded lock, the generated unlocking password is compared with a preset password; if the two are consistent, unlocking the emergency call key to allow the user to generate an emergency call instruction by pressing the emergency call key, wherein the steps are as the mechanical password-emergency call key in the figure 2; after receiving the emergency call instruction, the fault detection system in the emergency control equipment is called to perform fault detection on the lock body of the intelligent door lock.
More specifically, fault detection is performed on a lock body of the intelligent door lock, including: detecting one or more relevant parameters of a mechanism forming the lock body through a fault detection system in emergency control equipment; the mechanism of the lock body mainly comprises a main body, a lock tongue and a lock cylinder; and judging whether the mechanism has faults or not according to the detection results of the one or more related parameters.
S200: and judging whether the communication control unit of the intelligent door lock has a fault or not.
Specifically, the communication control unit is a part of the door lock control unit MCU, as shown in fig. 2, and is mainly used for controlling the communication unit (i.e., the first communication unit) of the intelligent door lock.
S300: if the communication control unit does not have a fault, a first communication unit is called by the communication control unit to send first emergency call information and the fault information to a server, so that the server distributes a corresponding first customer service end according to the first emergency call information and the fault information, and the first customer service end is used for establishing emergency communication connection with the first communication unit.
Specifically, the first communication unit is a communication unit of the intelligent door lock, which is used for establishing communication connection with the server; when the communication control unit for controlling the first communication unit has no fault, the first communication unit can be controlled by the communication control unit to establish communication connection between the first communication unit and the server, and first emergency call information and fault information are sent to the server through the communication connection so that the server can be matched with the first customer service end in the idle queue according to the first emergency call information, and thus communication connection between the first communication unit and the server and between the first customer service end is established through the server so that a user can carry out emergency communication with the customer service through the communication connection.
More specifically, after receiving the fault information of the door lock, the server sends the fault information to the matched first customer service end, so that the customer service can quickly judge the fault and arrange corresponding after-sales service according to the fault type in the fault information and the communication condition with the customer.
Preferably, after the first communication unit is called by the communication control unit to send the first emergency call information and the fault information to the server, the method includes:
step 1: judging whether the first audio intercom unit has a fault or not; if the first audio intercom unit does not have a fault, establishing communication connection between the first audio intercom unit and the first communication unit, wherein the first communication unit is used for establishing communication connection between the first audio intercom unit and the first client;
step 2: and if the first audio intercom unit has a fault, establishing communication connection between a second audio intercom unit and the first communication unit, wherein the first communication unit is used for establishing communication connection between the second audio intercom unit and the first client.
In the steps 1-2, the first audio intercom unit refers to a first camera, a first microphone and a first speaker of the intelligent door lock, which are provided by the intelligent door lock, such as the camera, the microphone and the speaker corresponding to the communication control unit in fig. 2; the second audio intercom unit refers to a first microphone and a second speaker of an emergency call system in the emergency control device, such as a speaker and a microphone corresponding to the emergency call system in fig. 2, so that a user can communicate and link the first audio intercom unit or the second audio intercom unit with customer service of a customer service end.
When establishing emergency communication between a user and a customer service end, an audio intercom unit-communication unit-server-customer service end needs to be established, and in view of saving communication resources, the first audio intercom unit and the first communication unit of the intelligent door lock need to be used first when the audio intercom unit and the communication unit are selected, but when the intelligent door lock fails, a second audio intercom unit and a second communication unit of the emergency call system can be called according to the failure condition, for example: when the first audio intercom unit of the intelligent door lock does not have a fault, the communication connection between the first audio intercom unit and the first communication unit can be established; when the first audio intercom unit of the intelligent door lock has faults, the communication connection between the second audio intercom unit and the first communication unit is established.
S400: and if the communication control unit has a fault, calling a second communication unit through emergency control equipment to send second emergency call information and the fault information to the server, so that the server distributes a corresponding second customer service end according to the second emergency call information and the fault information, wherein the second customer service end is used for establishing emergency communication connection with the second communication unit.
Specifically, the first communication unit is a communication unit used for establishing communication connection with the server in the emergency control system, when the communication control unit used for controlling the first communication unit has faults, the second communication unit is called through the emergency control equipment to establish communication connection between the second communication unit and the server, second emergency call information and fault information are sent to the server through the communication connection, so that the server can be matched with a second customer service end in an idle queue according to the second emergency call information, and communication connection between the second communication unit and the server and between the second customer service end is established through the server, so that a user can perform emergency communication with the customer service through the communication connection.
Preferably, after the calling the second communication unit to send the second emergency call information and the fault information to the server through the emergency control device, the method includes:
step 1: judging whether the first audio intercom unit has a fault or not; if the first audio intercom unit does not have a fault, establishing communication connection between the first audio intercom unit and the second communication unit, wherein the second communication unit is used for establishing communication connection between the first audio intercom unit and the second customer service end;
step 2: if the first audio intercom unit has a fault, a second audio intercom unit is connected with the second communication unit in a communication mode, and the second communication unit is used for establishing the communication connection between the second audio intercom unit and the second customer service end.
In the steps 1-2, considering that the first audio intercom unit and the first communication unit of the intelligent door lock are required to be used when the audio intercom unit and the communication unit are selected, the second audio intercom unit and the second communication unit of the emergency call system can be called according to the fault condition when the intelligent door lock fails. Therefore, when judging that the first audio intercom unit of the intelligent door lock has no fault, the first audio intercom unit and the second communication unit can be connected in a communication mode, so that emergency communication connection of the first audio intercom unit, the second communication unit, the server and the second customer service end is obtained; when the first audio intercom unit of the intelligent door lock is judged to have faults, the second audio intercom unit and the second communication unit can be in communication connection, and the emergency communication connection of the second audio intercom unit, the second communication unit, the server and the second customer service end is obtained.
Preferably, the first communication unit is identical to the second communication unit. In particular, to save communication resources, the intelligent door lock and the emergency call system may share one communication unit.
Example 2
The present embodiment provides an emergency call device for door lock failure, as shown in fig. 4, including:
the instruction receiving module is used for carrying out fault detection on the lock body of the intelligent door lock when an unlocking instruction and an emergency call instruction are received, so as to obtain fault information;
the fault judging module is used for judging whether the communication control unit of the intelligent door lock has a fault or not;
the first communication connection module is used for calling the first communication unit to send first emergency call information and the fault information to the server through the communication control unit if the communication control unit does not have a fault, so that the server distributes a corresponding first customer service end according to the first emergency call information and the fault information, and the first customer service end is used for establishing emergency communication connection with the first communication unit;
and the second communication connection module is used for calling the second communication unit to send second emergency call information and the fault information to the server through the emergency control equipment if the communication control unit has a fault, so that the server distributes a corresponding second customer service end according to the second emergency call information and the fault information, and the second customer service end is used for establishing emergency communication connection with the second communication unit.
Preferably, an emergency call apparatus for door lock failure includes:
the first audio fault judging module is used for judging whether the first audio intercom unit has a fault or not;
the third communication connection module is used for establishing communication connection between the first audio intercom unit and the first communication unit if the first audio intercom unit has no fault, and the first communication unit is used for establishing communication connection between the first audio intercom unit and the first client;
a fourth communication connection module, configured to establish a communication connection between a second audio intercom unit and the first communication unit if the first audio intercom unit has a fault, where the first communication unit is configured to establish a communication connection between the second audio intercom unit and the first client;
the second audio fault judging module is used for judging whether the first audio intercom unit has a fault or not;
a fifth communication connection module, configured to establish a communication connection between the first audio intercom unit and the second communication unit if the first audio intercom unit has no fault, where the second communication unit is configured to establish a communication connection between the first audio intercom unit and the second customer service end;
and the sixth communication connection module is used for establishing communication connection between the second audio intercom unit and the second communication unit if the first audio intercom unit has a fault, and the second communication unit is used for establishing communication connection between the second audio intercom unit and the second customer service end.
Preferably, an emergency call apparatus for door lock failure includes:
and the unlocking instruction generation module is used for generating the unlocking instruction based on the operation of a user on the mechanical coded lock of the intelligent door lock.
Preferably, the instruction receiving module includes:
the password judging unit is used for judging whether an unlocking password input by a user through the mechanical password lock is consistent with a preset password;
the unlocking unit is used for unlocking the emergency call key if the unlocking unit is consistent with the emergency call key;
and the fault detection unit is used for carrying out fault detection on the lock body of the intelligent door lock when receiving the emergency call instruction generated by the emergency call key after the user operates and unlocks.
Preferably, the first audio intercom unit comprises a first camera, a first microphone and a first speaker, and the second audio intercom unit comprises a second microphone and a second speaker.
Preferably, the first communication unit is identical to the second communication unit.
Preferably, an emergency call apparatus for door lock failure includes:
the information receiving module is used for receiving unlocking information input by a user, wherein the unlocking information comprises at least one of password information, fingerprint information and face information;
the information comparison module is used for comparing the unlocking information with preset unlocking information;
and the information reminding module is used for sending reminding information to remind a user to input a mechanical password if the intelligent door lock is not successfully unlocked after the comparison is successful.
Example 3
The invention also provides a computer device, as shown in fig. 5, comprising a memory and a processor, wherein the memory stores a computer program capable of running on the processor, and the processor implements the emergency call method for door lock faults provided by the various embodiments when executing the computer program.
The present invention also provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the emergency call method for door lock failure provided in the various embodiments described above.
It will be appreciated by those skilled in the art that embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It is apparent that the above examples are given by way of illustration only and are not limiting of the embodiments. Other variations or modifications of the above teachings will be apparent to those of ordinary skill in the art. It is not necessary here nor is it exhaustive of all embodiments. While still being apparent from variations or modifications that may be made by those skilled in the art are within the scope of the invention.
Claims (10)
1. An emergency call method for door lock failure, comprising:
when an unlocking instruction and an emergency call instruction are received, fault detection is carried out on a lock body of the intelligent door lock, and fault information is obtained;
judging whether a communication control unit of the intelligent door lock has a fault or not;
if the communication control unit does not have a fault, a first communication unit is called by the communication control unit to send first emergency call information and the fault information to a server, so that the server distributes a corresponding first customer service end according to the first emergency call information and the fault information, and the first customer service end is used for establishing emergency communication connection with the first communication unit;
and if the communication control unit has a fault, calling a second communication unit through emergency control equipment to send second emergency call information and the fault information to the server, so that the server distributes a corresponding second customer service end according to the second emergency call information and the fault information, wherein the second customer service end is used for establishing emergency communication connection with the second communication unit.
2. The emergency call method for door lock failure according to claim 1, further comprising, after the invoking the first communication unit by the communication control unit to send the first emergency call information and the failure information to the server:
judging whether the first audio intercom unit has a fault or not;
if the first audio intercom unit does not have a fault, establishing communication connection between the first audio intercom unit and the first communication unit, wherein the first communication unit is used for establishing communication connection between the first audio intercom unit and the first client;
if the first audio intercom unit has a fault, a second audio intercom unit is in communication connection with the first communication unit, and the first communication unit is used for establishing communication connection between the second audio intercom unit and the first client;
after the emergency control device invokes the second communication unit to send the second emergency call information and the fault information to the server, the method further comprises:
judging whether the first audio intercom unit has a fault or not;
if the first audio intercom unit does not have a fault, establishing communication connection between the first audio intercom unit and the second communication unit, wherein the second communication unit is used for establishing communication connection between the first audio intercom unit and the second customer service end;
if the first audio intercom unit has a fault, a second audio intercom unit is connected with the second communication unit in a communication mode, and the second communication unit is used for establishing the communication connection between the second audio intercom unit and the second customer service end.
3. The emergency call method for door lock failure according to claim 1 or 2, characterized in that the method further comprises:
and generating the unlocking instruction based on the operation of a user on the mechanical coded lock of the intelligent door lock.
4. The emergency call method for door lock failure according to claim 3, wherein the failure detection of the lock body of the intelligent door lock when the unlocking instruction and the emergency call instruction are received comprises:
judging whether an unlocking password input by a user through the mechanical coded lock is consistent with a preset password or not;
if the key is consistent, unlocking the emergency call key;
and when an emergency call instruction generated by the emergency call key after the user operates the unlocking is received, performing fault detection on the lock body of the intelligent door lock.
5. The emergency call method for door lock failure according to claim 2, wherein,
the first audio intercom unit comprises a first camera, a first microphone and a first loudspeaker, and the second audio intercom unit comprises a second microphone and a second loudspeaker.
6. An emergency call method for door lock failure according to claim 1 or 2, characterized in that,
the first communication unit is identical to the second communication unit.
7. The emergency call method for door lock failure according to claim 1 or 2, wherein before the receiving of the unlock instruction and the emergency call instruction, the method further comprises:
receiving unlocking information input by a user, wherein the unlocking information comprises at least one of password information, fingerprint information and face information;
comparing the unlocking information with preset unlocking information;
and if the intelligent door lock is successfully unlocked after comparison, sending out reminding information to remind a user to input a mechanical password.
8. An emergency call apparatus for door lock failure, comprising:
the instruction receiving module is used for carrying out fault detection on the lock body of the intelligent door lock when an unlocking instruction and an emergency call instruction are received, so as to obtain fault information;
the fault judging module is used for judging whether the communication control unit of the intelligent door lock has a fault or not;
the first communication connection module is used for calling the first communication unit to send first emergency call information and the fault information to the server through the communication control unit if the communication control unit does not have a fault, so that the server distributes a corresponding first customer service end according to the first emergency call information and the fault information, and the first customer service end is used for establishing emergency communication connection with the first communication unit;
and the second communication connection module is used for calling the second communication unit to send second emergency call information and the fault information to the server through the emergency control equipment if the communication control unit has a fault, so that the server distributes a corresponding second customer service end according to the second emergency call information and the fault information, and the second customer service end is used for establishing emergency communication connection with the second communication unit.
9. A computer device comprising a memory and a processor, the memory storing a computer program executable on the processor, characterized in that the processor, when executing the computer program, implements the steps of the emergency call method for door lock failure of any one of claims 1 to 7.
10. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the emergency call method for door lock failure according to any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310104856.2A CN116052374A (en) | 2023-02-07 | 2023-02-07 | Emergency call method and device for door lock failure, equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202310104856.2A CN116052374A (en) | 2023-02-07 | 2023-02-07 | Emergency call method and device for door lock failure, equipment and storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN116052374A true CN116052374A (en) | 2023-05-02 |
Family
ID=86118066
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202310104856.2A Pending CN116052374A (en) | 2023-02-07 | 2023-02-07 | Emergency call method and device for door lock failure, equipment and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN116052374A (en) |
-
2023
- 2023-02-07 CN CN202310104856.2A patent/CN116052374A/en active Pending
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8116726B2 (en) | Parent and child mobile communication devices with feature control and call-back | |
| CN103728894B (en) | The long-range control method of a kind of terminal unit and system | |
| CN104536836B (en) | Synchronizing unlocking method and system based on dual system | |
| CN105966356A (en) | Method and device for controlling unlocking and locking of automobile door lock based on Bluetooth technology | |
| CN104637186A (en) | Intelligent storage cabinet opening method based on short-distance wireless communication | |
| CN107067516A (en) | Method for unlocking and system and door-locking system | |
| WO2016112578A1 (en) | Method and device for establishing communication connection based on plurality of system terminals | |
| CN110021097B (en) | Locking and unlocking system | |
| US20120225641A1 (en) | Method, device and system for updating security algorithm of mobile terminal | |
| CN111946163A (en) | Method and system for remotely opening door by visual intelligent lock | |
| JP6355170B2 (en) | Vehicle control system | |
| JP4223252B2 (en) | Elevator hibernation certification system | |
| CN113039747B (en) | Authentication system and authentication method | |
| CN116052374A (en) | Emergency call method and device for door lock failure, equipment and storage medium | |
| CN108921980A (en) | Offline method for unlocking, mobile terminal and the storage medium of lockset | |
| JP4793545B2 (en) | Vehicle theft prevention method and vehicle theft prevention system | |
| JP2005023689A (en) | Door locking/unlocking system | |
| CN110138823B (en) | Remote vehicle body control method and system | |
| JP7206794B2 (en) | mobile control system | |
| CN111246395A (en) | Method and apparatus for wirelessly unlocking and locking an electronic device | |
| CN114926923A (en) | Lock control method and device and computer storage medium | |
| JP2001003615A (en) | Unlockable interphone device utilizing mobile portable terminal | |
| CN107318055A (en) | A kind of unlocking screen method and device of mobile terminal | |
| CN111212413A (en) | Unlocking communication method and device and computer storage medium | |
| KR100411568B1 (en) | System of home security using a mobile station and method thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |