CN116017322A

CN116017322A - Logistics order state prompting method, device, equipment and storage medium

Info

Publication number: CN116017322A
Application number: CN202211530882.3A
Authority: CN
Inventors: 刘传坤
Original assignee: Shanghai Yuyao Information Technology Co ltd
Current assignee: Shanghai Yuyao Information Technology Co ltd
Priority date: 2022-12-01
Filing date: 2022-12-01
Publication date: 2023-04-25

Abstract

The invention relates to the technical field of logistics transportation and discloses a logistics order state prompting method, a device, equipment and a storage medium. The method comprises the following steps: determining a short message service scene according to the dispatching state by determining the dispatching state of the logistics order; acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template; receiving a short message configuration request, and determining a short message sending template according to a short message configuration file; configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule; and carrying out statistical analysis on the short message sending data, and dispatching the logistics order according to the obtained analysis result to finish the state prompt of the logistics order. According to the method, various node notices are configured by integrating various application scenes of the logistics order, so that the working efficiency of the network point is improved, and the customer satisfaction is further improved.

Description

Logistics order state prompting method, device, equipment and storage medium

Technical Field

The present invention relates to the field of logistics transportation technologies, and in particular, to a method, an apparatus, a device, and a storage medium for prompting a logistics order status.

Background

In the express industry, the last dispatch and sign-up often relate to the service quality of the whole business link, and in the past dispatch link, the express personnel usually place a certain stream order in a nest or a cuisine post, and then send a short message to inform a receiver to take a piece. The client can only know the final state of the express, but cannot know the express condition of the full link.

Therefore, the communication operation software is established based on the express package, distribution, signing or returning, and corresponding sending nodes are triggered according to different states of the express, so that labor cost is greatly reduced, work efficiency for notifying a user of package taking is provided, meanwhile, specific conditions of the express package signing and distribution notifying the user can be queried daily or monthly, real-time tracking of data is achieved, complaint conditions of the user are reduced, brand effect is enhanced, and service level is improved. By integrating various link application scenes in the express track, the website can configure various node notices in a system, timely contact customers, and provide node feedback results of full links in the process, so that the website can serve according to the wish of the customers, thereby reducing the problems of customer complaints, inquiry and the like of the website, and improving the customer service quality satisfaction degree of customers to the company.

Disclosure of Invention

The invention mainly aims to configure various node notices by integrating various application scenes of the logistics order, improve the working efficiency of the network points and further improve the customer satisfaction.

The first aspect of the invention provides a method for prompting a physical distribution order state, which comprises the following steps: determining a sending state of a logistics order, and determining a short message service scene according to the sending state; acquiring a short message configuration template matched with the short message use scene, and generating a corresponding short message configuration file according to the short message configuration template; receiving a short message configuration request, and determining a short message sending template according to the short message configuration file; configuring a short message sending rule corresponding to the short message sending template, and configuring and generating short message sending data in the short message use scene based on the short message sending template and the short message sending rule; and carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

Optionally, in a first implementation manner of the first aspect of the present invention, the determining a dispatch status of the logistics order includes: acquiring the data of the dispatch of the express mail, analyzing the data of the dispatch of the express mail, and determining the dispatch planning track of the express mail; and acquiring an actual delivery track of the express, and analyzing the delivery planning track and the actual delivery track to obtain a delivery state of the express, wherein the delivery state comprises the steps of collection, transportation, suspension treatment and delivery to be carried out.

Optionally, in a second implementation manner of the first aspect of the present invention, the determining a short message usage scenario according to the serving status includes: word segmentation processing is carried out on the data corresponding to the dispatch state, so that keywords in the dispatch state are obtained; and determining the type of the keyword, and determining a short message service scene corresponding to the sending state according to the type of the keyword.

Optionally, in a third implementation manner of the first aspect of the present invention, before the receiving a sms configuration request, the method further includes: monitoring an order dispatch status of the logistics order; when the order dispatch state changes, acquiring a contact way of a user corresponding to the logistics order; and generating a short message sending request according to the order sending state of the logistics order and the contact mode of the user corresponding to the logistics order.

Optionally, in a fourth implementation manner of the first aspect of the present invention, the configuring to generate the sms data in the sms usage scenario based on the sms sending template and the sms sending rule includes: analyzing the short message sending template to obtain a short message template variable; matching the short message template variable to a corresponding short message template in a short message template management module; and configuring and generating the short message sending data in the short message use scene based on the short message template and the short message sending rule.

Optionally, in a fifth implementation manner of the first aspect of the present invention, the configuring to generate the sms data in the sms usage scenario based on the sms sending template and the sms sending rule further includes: acquiring user-defined data of a user corresponding to the logistics order; converting the custom data into custom fields in a preset format; and filling the custom field content into the short message sending template, and generating short message sending data in the short message use scene according to the short message sending rule.

Optionally, in a sixth implementation manner of the first aspect of the present invention, before performing statistical analysis on the sms sending data, and scheduling the logistics orders in different sending states according to the obtained analysis result, before completing the state prompt of the logistics orders according to the sms configuration of the sms usage scenario, the method further includes: acquiring short message scheduling data according to the dispatch state, and configuring a distributed timing task based on the short message scheduling data; scheduling the distributed timing tasks based on a preset thread pool mode to generate a short message scheduling request for the commodity flow order; and executing task logic corresponding to the sending state based on the short message scheduling request, triggering a short message template to send to a corresponding logistics order, and performing short message scheduling on the logistics order.

The second aspect of the present invention provides a logistics order status prompting device, comprising: the determining module is used for determining the sending state of the logistics order and determining the short message service scene according to the sending state; the first generation module is used for acquiring a short message configuration template matched with the short message use scene and generating a corresponding short message configuration file according to the short message configuration template; the receiving module is used for receiving the short message configuration request and determining a short message sending template according to the short message configuration file; the configuration module is used for configuring a short message sending rule corresponding to the short message sending template and generating short message sending data in the short message use scene based on the short message sending template and the short message sending rule; and the scheduling module is used for carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

Optionally, in a first implementation manner of the second aspect of the present invention, the determining module is specifically configured to: acquiring the data of the dispatch of the express mail, analyzing the data of the dispatch of the express mail, and determining the dispatch planning track of the express mail; and acquiring an actual delivery track of the express, and analyzing the delivery planning track and the actual delivery track to obtain a delivery state of the express, wherein the delivery state comprises the steps of collection, transportation, suspension treatment and delivery to be carried out.

Optionally, in a second implementation manner of the second aspect of the present invention, the determining module is specifically further configured to: word segmentation processing is carried out on the data corresponding to the dispatch state, so that keywords in the dispatch state are obtained; and determining the type of the keyword, and determining a short message service scene corresponding to the sending state according to the type of the keyword.

Optionally, in a third implementation manner of the second aspect of the present invention, the logistics order status prompting device further includes: the monitoring module is used for monitoring the order sending state of the logistics order; the acquisition module is used for acquiring the contact way of the user corresponding to the logistics order when the order dispatch state changes; and the second generation module is used for generating a short message sending request according to the order sending state of the logistics order and the contact mode of the user corresponding to the logistics order.

Optionally, in a fourth implementation manner of the second aspect of the present invention, the configuration module includes: the analysis unit is used for analyzing the short message sending template to obtain a short message template variable; the matching unit is used for matching the short message template variable to a corresponding short message template in the short message template management module; the configuration unit is used for configuring and generating the short message sending data in the short message use scene based on the short message template and the short message sending rule.

Optionally, in a fifth implementation manner of the second aspect of the present invention, the configuration module is specifically configured to: acquiring user-defined data of a user corresponding to the logistics order; converting the custom data into custom fields in a preset format; and filling the custom field content into the short message sending template, and generating short message sending data in the short message use scene according to the short message sending rule.

Optionally, in a sixth implementation manner of the second aspect of the present invention, the logistics order status prompting device further includes: the acquisition module is used for acquiring the short message scheduling data according to the dispatch state and configuring a distributed timing task based on the short message scheduling data; the third generation module is used for scheduling the distributed timing tasks based on a preset thread pool mode and generating a short message scheduling request for the logistics order; and the scheduling module is used for executing task logic corresponding to the dispatch state based on the short message scheduling request, triggering a short message template to send to a corresponding logistics order, and performing short message scheduling on the logistics order.

A third aspect of the present invention provides a logistics order status prompting apparatus, comprising: a memory and at least one processor, the memory having instructions stored therein, the memory and the at least one processor being interconnected by a line;

The at least one processor invokes the instructions in the memory to cause the logistics order status prompting apparatus to perform the steps of the logistics order status prompting method described above.

A fourth aspect of the present invention provides a computer readable storage medium having instructions stored therein which, when executed on a computer, cause the computer to perform the steps of the above-described method of order status prompting.

According to the technical scheme provided by the invention, the sending state of the logistics order is determined, and the short message service scene is determined according to the sending state; acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template; receiving a short message configuration request, and determining a short message sending template according to a short message configuration file; configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule; and carrying out statistical analysis on the short message sending data, and dispatching the logistics order according to the obtained analysis result to finish the state prompt of the logistics order. According to the method, various node notices are configured by integrating various application scenes of the logistics order, so that the working efficiency of the network point is improved, and the customer satisfaction is further improved.

Drawings

FIG. 1 is a schematic diagram of a first embodiment of a method for prompting status of a physical distribution order according to the present invention;

FIG. 2 is a schematic diagram of a second embodiment of a method for prompting status of a physical distribution order according to the present invention;

FIG. 3 is a schematic diagram of a third embodiment of a method for prompting status of a physical distribution order according to the present invention;

FIG. 4 is a schematic diagram of a first embodiment of a system for providing status cues for a physical distribution order according to the present invention;

FIG. 5 is a schematic diagram of a second embodiment of a system for providing status cues for a physical distribution order according to the present invention;

FIG. 6 is a schematic diagram of an embodiment of a logistics order status prompt apparatus provided by the present invention.

Detailed Description

The embodiment of the invention provides a method, a device, equipment and a storage medium for prompting the state of a logistics order, and in the technical scheme of the invention, firstly, the dispatch state of the logistics order is determined, and a short message service scene is determined according to the dispatch state; acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template; receiving a short message configuration request, and determining a short message sending template according to a short message configuration file; configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule; and carrying out statistical analysis on the short message sending data, and dispatching the logistics order according to the obtained analysis result to finish the state prompt of the logistics order. According to the method, various node notices are configured by integrating various application scenes of the logistics order, so that the working efficiency of the network point is improved, and the customer satisfaction is further improved.

The terms "first," "second," "third," "fourth" and the like in the description and in the claims and in the above drawings, if any, are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments described herein may be implemented in other sequences than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed or inherent to such process, method, article, or apparatus.

For ease of understanding, a specific flow of an embodiment of the present invention is described below, referring to fig. 1, and a first embodiment of a method for prompting a status of a physical distribution order in an embodiment of the present invention includes:

101. determining a sending state of the logistics order, and determining a short message service scene according to the sending state;

in this embodiment, the dispatch data of the express mail of the physical distribution order is obtained, and the current dispatch state of the physical distribution order is determined according to the dispatch data of the express mail. And sending a short message or voice message prompt to the user according to the dispatching state of the logistics order. Specifically, responding to a short message or voice recharging module in the system, and purchasing a corresponding short message or voice sending package; 1. and selecting a purchase recharging in a cost center in the system, and selecting a corresponding short message package for purchase according to the requirement. Containing package type; the package type field includes: information such as the minimum purchase quantity, the measurement unit, the single piece quantity, the shipping sub-warehouse, the remarks and the like; 2. recharging records, and inquiring recharging data; if a prepaid is selected, a query may be made in the prepaid deduction record. The method comprises the steps of (1) containing a recharging record list, wherein the fields comprise serial numbers, package, purchase quantity, total price (element) of single products, number of purchased items, whether to use prepayment, payment mode, payment state, recharging website names, recharging website codes, purchaser numbers, purchaser names, recharging types, creation dates and the like, and (3) inquiring the remaining number of the purchased short messages by account balance, and facilitating timely replenishment (comprising an account balance list; wherein the fields comprise serial numbers, website codes, website names, superior website codes, superior website names, whether to use prepayment, privacy consumption balance (minutes), short message balance (bar), voice month (bar), update time and the like).

102. Acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template;

in this embodiment, after template management is selected in the system, a template may be newly added [ logistics track ] or a template may be newly added [ text message voice notification ]. The template can be edited, the detailed type is scanned by name filling, the content can be edited according to the requirement of the user, and related parameters such as the number of the bill, the telephone of the website, the telephone of the service staff and the like can be inserted. (including the newly added template type; fields: template name, template type (system template, logistics track template, short message voice template), sending type (short message, voice), template signature, template content (site name, site phone, waybill number, attendant phone, pickup point name, single mantissa, complaint call, pickup address, large customer name, pickup code, post or express cabinet), etc.).

Specifically, the public configuration group configuration is managed, the hook is hooked before the short message configuration serial number to be opened, and the short message configuration is opened by clicking. The short message configuration can be selected to be disabled and edited. The report may be queried, recharged, enabled, disabled, edited for functions.

103. Receiving a short message configuration request, and determining a short message sending template according to a short message configuration file;

in this embodiment, the on time, the effective time is required to be later than the current time; the transmitting area selects own network points or own branches; customer sources, all customers or large customers are selected (here dedicated sms notifications can be customized for the large customers). (including newly added transmission configuration templates; fields: transmitting area (website, salesman), package type (waybill source, label, large customer), short message voice receiver (client side, salesman side), effective time, selected customs configuration group, charge undertaking party (short message transmitting website, application opening department), transmission type (voice, short message), scanning type, detailed type, etc.); the scanning types include five types, including package scanning, distributing scanning, signing scanning, interception scanning and forwarding scanning, and can be added independently or all. The collecting piece is scanned, and after the collecting piece is selected for scanning, only a collecting template is selected; a distribution scan, a distribution scan is selected, a transmission delay time (30 minutes or 60 minutes and other delay minutes) is selected, namely, how long after the distribution scan, the distribution scan is transmitted to a client, and then a template of the distribution scan is selected; 6. the signing scan can select normal signing and abnormal signing and signing collecting parts. A. And (5) signing normally. B. The abnormal signing options include address lack, face bill falling, address error, customer rejection, etc. C. The options of the substitute signing and collecting include all the options of the intelligent substitute signing and collecting, the custom signing and collecting and the collecting parts (the express cabinet for storing overtime charge, defaulting that the parts are not taken after the express exceeds 10 hours, and automatically sending a short message to remind the customer to take the parts).

104. Configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule;

in this embodiment, the statistics of the short message sending data can check the total number of short message sending, and the total number of collection, distribution and signing classifications. The report forms can be queried, reset and exported, and the detailed short message sending records can be checked by clicking to check details. The report forms comprise batch numbers, charge undertakers, sending time, business provinces, sending areas, superior website codes, sending website codes, salesman names, package types, short message voice receivers, sending states, bill numbers and the like.

105. And carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

In the embodiment of the invention, the sending state of the logistics order is determined, and the short message service scene is determined according to the sending state; acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template; receiving a short message configuration request, and determining a short message sending template according to a short message configuration file; configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule; and carrying out statistical analysis on the short message sending data, and dispatching the logistics order according to the obtained analysis result to finish the state prompt of the logistics order. According to the method, various node notices are configured by integrating various application scenes of the logistics order, so that the working efficiency of the network point is improved, and the customer satisfaction is further improved.

Referring to fig. 2, a second embodiment of a method for prompting a status of a physical distribution order according to an embodiment of the present invention includes:

201. acquiring the data of the dispatch of the express mail, analyzing the data of the dispatch of the express mail, and determining the dispatch planning track of the express mail;

in this embodiment, the data of the express mail dispatch in at least one history dispatch period is analyzed, and whether the distributed but unsigned target logistics data exists in the data of the express mail dispatch is determined according to the analysis result. Specifically, under the condition that the express delivery network point has abnormal delivery, judging that the express delivery network point is an abnormal network point. It can be understood that the condition that the express delivery is not normally received includes the condition that a great number of express delivery at the current express delivery network point fails to be normally received, transferred or dispatched. When the system monitors that a certain express delivery network point has the abnormal express delivery receiving and sending conditions, the system indicates that the express delivery network point has the abnormal conditions, so that the dispatch planning track of the express is required to be determined in time.

202. Acquiring an actual delivery track of the express, and analyzing the delivery planning track and the actual delivery track to obtain a delivery state of the express;

in this embodiment, a to-be-processed express mail is determined according to the abnormal state data, and whether the to-be-processed express mail is in a distributed but undelivered state is determined according to the express mail data of the to-be-processed express mail, if yes, the to-be-processed express mail is marked as an abnormal logistics order in a stagnation state. It can be understood that the express network points often store the express to be delivered, which arrives at the current express network point in a certain period of time, and once the express network points become abnormal network points, the express to be delivered is in a state that normal delivery is impossible, and needs to be listed as an abnormal logistics order.

In this embodiment, for an abnormal website, a targeted delivery reminder is required for the situation that delivery delay exists in all the express items associated with the abnormal website in the duration of the abnormal state, but considering that the number of processing all the associated express items as abnormal express items is too large, and the corresponding express items cannot be distinguished according to the types of the express items corresponding to the abnormal express items, a targeted delivery reminder is provided, and all the corresponding express items need to be taken as the express items to be processed in advance, and screening and classifying are performed according to the express information of the express items.

In this embodiment, the express data corresponding to the physical distribution order is extracted, the express data is analyzed, and the actual distribution track of the physical distribution order is obtained. Specifically, the logistics order is sent out by a sending out distribution network point, the distribution vehicle carries the express mail to carry out distribution along a predicted distribution route, and the distribution vehicle is provided with a vehicle-mounted terminal which records the actual running track of the distribution vehicle, wherein the actual running data comprises, but is not limited to, sending out time, running duration, running speed, running route and time for reaching each distribution network point of the distribution vehicle. The dispatch state comprises the steps of collecting, transporting, suspending processing and waiting for dispatch.

203. Word segmentation processing is carried out on the data corresponding to the dispatch state, so that keywords in the dispatch state are obtained;

in this embodiment, a preset short message template library is created in advance, and a preset short message usage scenario is stored in the preset short message template library. The preset short message template library can be stored in a memory of the short message sending terminal or a server. The preset short message service scene can be a short message service scene set by a user or a public short message service scene. Specifically, the preset short message service scene is set and stored according to the type of the short message service scene, and the type comprises: at least one of collecting, transporting, modifying addresses and to-be-dispatched, more specific types can be set in the types, and the types and the specific types can be stored through keywords corresponding to the types, so that the short message use scene can be determined through keyword query later. Wherein, the preset short message template library stores the preset short message templates corresponding to the preset short message use scenes.

204. Determining the type of the keyword, and determining a short message service scene corresponding to the sending state according to the type of the keyword;

in this embodiment, the short message refers to information directly sent or received by the user through the terminal, where the terminal sending the short message is called a short message sending terminal, and the terminal receiving the short message is called a short message receiving terminal. The short message can comprise a text short message and a multimedia short message, wherein the text short message can comprise contents such as Chinese, english or numerals, and the multimedia short message can comprise various types of contents such as video, voice, web page, position, picture or text. The short message use scene refers to a use scene where the short message is located, and the short message use scene includes but is not limited to: at least one of a service class, a marketing class, an interactive class, and a blessing class. Specifically, taking a service class short message service scenario as an example, the method mainly comprises the following steps: chat, notification, alert, and verification, etc. In the verification scenario, it includes: user registration, terminal binding, secure login, identity verification, password recovery, payment authentication and the like, and the short message in the verification scene can also be called a verification type short message. The notification scene includes: order notification, logistics notification, system notification, account notification, payment notification, and the like, and the short message in the notification scene can also be called a notification type short message.

In one embodiment, a short message usage scenario is obtained before a short message is generated and sent. The short message use scene can be determined by the user through the direct selection of the terminal, or by acquiring keywords related to the short message use scene, or by combining the keywords with the short message use scene.

205. Acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template;

206. monitoring the order dispatch state of the logistics order, and acquiring the contact information of the user corresponding to the logistics order when the order dispatch state changes;

in this embodiment, a short message sending request is generated according to an order sending state of a store logistics order. The short message sending request comprises a user name and a contact way.

For example, the order dispatch status of a physical distribution order may be collected, in transit, to be dispatched, paused, retrieved, modified, etc. The server monitors the order dispatch status information of the logistics order, when the order dispatch status information changes, for example, after the logistics order is shipped, the shop status becomes in transit, the server acquires the user name data and the mobile directory number corresponding to all the user IDs, and a short message sending request is generated according to the shop status information.

207. Generating a short message sending request according to the order sending state of the logistics order and the contact mode of the user corresponding to the logistics order;

in this embodiment, the server monitors the order dispatch status information of the physical distribution order, when the order dispatch status information changes, for example, after the physical distribution order is shipped, the shop status becomes in transit, and the server obtains the user name data and the mobile directory number corresponding to all the user IDs, and generates a sms sending request according to the shop status information.

208. Receiving a short message configuration request, and determining a short message sending template according to a short message configuration file;

209. configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule;

210. and carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

Steps 205, 208-210 in this embodiment are similar to steps 102-105 in the first embodiment, and will not be described again.

Referring to fig. 3, a third embodiment of a method for prompting a status of a physical distribution order according to an embodiment of the present invention includes:

301. determining a sending state of the logistics order, and determining a short message service scene according to the sending state;

302. acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template;

303. receiving a short message configuration request, and determining a short message sending template according to a short message configuration file;

304. analyzing the short message sending template to obtain a short message template variable, and matching the short message template variable to a corresponding short message template in a short message template management module;

in this embodiment, when the short message usage scenario is not matched, a short message template corresponding to the type of the short message usage scenario is created according to the type of the short message usage scenario. The short message template can be directly established in the background of the short message sending terminal or in a server. Specifically, the short message template is similar to a preset short message template. The short message template does not comprise special characters, and comprises a fixed field and a custom field, wherein the fixed field comprises: at least one of a deposit field and a time field matched with the short message service scene, and the custom field is filled after corresponding fields are generated according to the content edited by the user. After the short message template is created, a unique template identification of the short message template is set, and the short message template and a short message service field Jing Guanlian are provided through the template identification. In addition, the display interface of the short message template can be set according to the preference of the user.

305. Based on the short message template and the short message sending rule, generating short message sending data in a short message use scene;

in this embodiment, after the short message template is created, the short message template can be located by the short message template identifier, and based on the short message template and the short message sending rule, the short message in the short message usage scene is configured and generated, and the short message accords with the short message sending rule. And when the short message sending rule corresponding to the short message template is configured, a short message sending interface corresponding to the short message template is also configured, and the short message is sent to the operator server by calling the short message sending interface corresponding to the short message template, so that the operator server sends the short message to the short message receiving terminal.

In one embodiment, the short message sending data in the short message service scene, that is, the short message, is configured and generated based on the short message template and the short message sending rule. After sending the short message, the method further comprises the following steps: and storing the short message service scene and the short message template in a preset short message template library so as to facilitate subsequent calling.

306. Acquiring user-defined data of a user corresponding to a logistics order, and converting the user-defined data into user-defined fields in a preset format;

in this embodiment, the short message template includes a fixed field and a custom field, and when the short message is configured to be generated, the content of the short message needs to be perfected according to the information edited by the user. Specifically, user-defined information of the user is obtained. The type of the user-defined information may be information such as a picture, text, or voice, which is not limited herein. And converting the custom information into custom field content in the short message template. And determining a corresponding information conversion mode according to the type of the custom information, and converting the custom information into custom field content according to the information conversion mode.

307. Filling the content of the custom field into a short message sending template, and generating short message sending data in a short message use scene according to a short message sending rule;

in this embodiment, a preset short message template library is created in advance, and a preset short message usage scenario is stored in the preset short message template library. The preset short message template library can be stored in a memory of the short message sending terminal or a server. The preset short message service scene can be a short message service scene set by a user or a public short message service scene. Specifically, the preset short message service scene is set and stored according to the type of the short message service scene, and the type comprises: at least one of service class, marketing class, interaction class and blessing class, more specific types can be set in the above types, and the above types and specific types can be stored by keywords corresponding to the types and specific types, so that the short message service scene can be determined by keyword query later. Wherein, the preset short message template library stores the preset short message templates corresponding to the preset short message use scenes. Specifically, the preset short message template has a unique preset template identifier, the preset template identifier can be a character string formed by combining letters and numbers, and the preset short message template passes through the preset template identifier and a preset short message service field Jing Guanlian. The preset short message template does not comprise special characters, the preset short message template comprises fixed fields and custom fields, and the fixed fields comprise: at least one of a deposit field and a time field matched with a preset short message use scene. The size of the preset short message template does not exceed the preset size. The preset size may be determined according to the size of the operator server, and may be set to 59 characters. Custom fields need to be filled in after corresponding fields are generated according to the content edited by the user.

308. Acquiring short message scheduling data according to the dispatch state, and configuring a distributed timing task based on the short message scheduling data;

in this embodiment, tasks are abstracted into decentralized jobhanders, and managed by an "executor" that is responsible for receiving a scheduling request and executing service logic in the corresponding jobhander. Therefore, the two parts of the scheduling and the task can be decoupled mutually, and the overall stability and expansibility of the short message scheduling method are improved;

the dispatching system is decoupled from the task, so that the availability and stability of the system are improved, and meanwhile, the performance of the dispatching system is not limited by the task any more; and (3) visual, simple and dynamic management scheduling information is supported, including task creation, updating, deletion, GLUE development, task alarming and the like, all of which are effective in real time, monitoring scheduling results and execution logs are supported, and executor Failover is supported.

309. Scheduling the distributed timing tasks based on a preset thread pool mode to generate a short message scheduling request for a commodity flow order;

in this embodiment, the scheduling is implemented by using a thread pool mode, so that task scheduling delay caused by blocking of a single thread is avoided. The XXL-JOB scheduling module adopts a parallel mechanism by default, and the blocking probability of the scheduling module is very low under the condition of multi-thread scheduling, so that the bearing capacity of a scheduling system is greatly improved. And different tasks of XXL-JOB are scheduled and executed in parallel. A single task of XXL-JOB is run in parallel for multiple actuators and serially for a single actuator. While supporting task termination.

310. Executing task logic corresponding to the dispatch state based on the short message dispatching request, triggering a short message template to send to a corresponding logistics order, and dispatching the logistics order by the short message;

in the embodiment, the execution part focuses on the execution of tasks and other operations through the executor, so that the development and maintenance are simpler and more efficient; based on a cluster scheme of a database, selecting Mysql for the database; when timing task scheduling is carried out in the cluster distributed concurrency environment, tasks are reported at each node and stored in a database, and when the tasks are executed, triggers are taken out from the database to be executed, wherein the short message scheduling request comprises an execution request, a termination request and a log request.

Based on xxl-job architecture, a scheduling database is initialized and operated, a short-message service scheduling lock table is configured, an executor information table is maintained, and a short-message task executor information table is maintained, wherein the short-message scheduling expansion information table is: the method is used for storing the expansion information of the XXL-JOB short message scheduling task, such as each trigger node group of orders, order names, machine addresses, executors, executing parameter entering and alarm information and the like; scheduling log table: the method is used for storing history information of XXL-JOB short message service dispatching, such as a short message dispatching result, a triggering result, a short message dispatching parameter, a short message dispatching machine, an executor and the like; scheduling log report: storing a report of the XXL-JOB short trust service dispatch log by a user; task GLUE log: the GLUE updating history is used for storing GLUE updating history and supporting a version backtracking function of the GLUE; an executor registry for maintaining online executor and dispatching center machine address information; system user tables, etc.

311. And carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

Steps 301 to 303 and 311 in this embodiment are similar to steps 101 to 103 and 105 in the first embodiment, and will not be described here again.

The method for prompting the state of the physical distribution order in the embodiment of the present invention is described above, and the description of the device for prompting the state of the physical distribution order in the embodiment of the present invention is described below, referring to fig. 4, a first embodiment of the device for prompting the state of the physical distribution order in the embodiment of the present invention includes:

the determining module 401 is configured to determine a sending state of a logistics order, and determine a short message usage scenario according to the sending state;

a first generating module 402, configured to obtain a short message configuration template matched with the short message usage scenario, and generate a corresponding short message configuration file according to the short message configuration template;

a receiving module 403, configured to receive a short message configuration request, and determine a short message sending template according to the short message configuration file;

the configuration module 404 is configured to configure a short message sending rule corresponding to the short message sending template, and generate short message sending data in the short message usage scenario based on the short message sending template and the short message sending rule;

and the scheduling module 405 is configured to perform statistical analysis on the short message sending data, schedule the logistics orders with different sending states according to the obtained analysis result, and complete the state prompt of the logistics orders according to the short message configuration of the short message usage scenario.

Referring to fig. 5, in a second embodiment of the present invention, a physical distribution order status prompting device specifically includes:

In this embodiment, the determining module 401 is specifically configured to:

acquiring the data of the dispatch of the express mail, analyzing the data of the dispatch of the express mail, and determining the dispatch planning track of the express mail;

and acquiring an actual delivery track of the express, and analyzing the delivery planning track and the actual delivery track to obtain a delivery state of the express, wherein the delivery state comprises the steps of collection, transportation, suspension treatment and delivery to be carried out.

In this embodiment, the determining module 401 is specifically further configured to:

word segmentation processing is carried out on the data corresponding to the dispatch state, so that keywords in the dispatch state are obtained;

And determining the type of the keyword, and determining a short message service scene corresponding to the sending state according to the type of the keyword.

In this embodiment, the logistics order status prompting device further includes:

a monitoring module 406, configured to monitor an order sending status of the logistics order;

an obtaining module 407, configured to obtain a contact manner of the user corresponding to the physical distribution order when the order sending state changes;

and a second generating module 408, configured to generate a short message sending request according to the order sending state of the physical distribution order and the contact manner of the user corresponding to the physical distribution order.

In this embodiment, the configuration module 404 includes:

the parsing unit 4041 is configured to parse the sms sending template to obtain a sms template variable;

the matching unit 4042 is configured to match the short message template variable to a corresponding short message template in a short message template management module;

and a configuration unit 4043, configured to generate the short message sending data in the short message usage scenario based on the short message template and the short message sending rule.

In this embodiment, the configuration module 404 is specifically configured to:

acquiring user-defined data of a user corresponding to the logistics order;

Converting the custom data into custom fields in a preset format;

and filling the custom field content into the short message sending template, and generating short message sending data in the short message use scene according to the short message sending rule.

the acquiring module 409 is configured to acquire short message scheduling data according to the dispatch state, and configure a distributed timing task based on the short message scheduling data;

a third generating module 410, configured to schedule the distributed timing task based on a preset thread pool manner, and generate a short message scheduling request for the commodity flow order;

and the scheduling module 411 is configured to execute task logic corresponding to the sending state based on the sms scheduling request, trigger a sms template to send to a corresponding logistics order, and perform sms scheduling on the logistics order.

In the embodiment of the invention, the dispatching state of the logistics order is determined, and the short message service scene is determined according to the dispatching state; acquiring a short message configuration template matched with a short message use scene, and generating a corresponding short message configuration file according to the short message configuration template; receiving a short message configuration request, and determining a short message sending template according to a short message configuration file; configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in a short message use scene based on the short message sending template and the short message sending rule; and carrying out statistical analysis on the short message sending data, and dispatching the logistics order according to the obtained analysis result to finish the state prompt of the logistics order. According to the method, various node notices are configured by integrating various application scenes of the logistics order, so that the working efficiency of the network point is improved, and the customer satisfaction is further improved.

The above-mentioned fig. 4 and fig. 5 describe the physical distribution order status prompting device in the embodiment of the present invention in detail from the point of view of the modularized functional entity, and the following describes the physical distribution order status prompting device in the embodiment of the present invention in detail from the point of view of hardware processing.

Fig. 6 is a schematic diagram of a physical distribution order status prompting device according to an embodiment of the present invention, where the physical distribution order status prompting device 600 may have a relatively large difference due to different configurations or performances, and may include one or more processors (central processing units, CPU) 610 (e.g., one or more processors) and a memory 620, and one or more storage media 630 (e.g., one or more mass storage devices) storing application programs 633 or data 632. Wherein the memory 620 and the storage medium 630 may be transitory or persistent storage. The program stored on the storage medium 630 may include one or more modules (not shown), each of which may include a series of instruction operations for the logistics order status prompting apparatus 600. Still further, the processor 610 may be configured to communicate with the storage medium 630 and execute a series of instruction operations in the storage medium 630 on the logistics order status prompting apparatus 600 to implement the steps of the logistics order status prompting method provided by the above-described method embodiments.

The logistics order status hint apparatus 600 may also include one or more power supplies 640, one or more wired or wireless network interfaces 650, one or more input/output interfaces 660, and/or one or more operating systems 631, such as Windows Serve, mac OS X, unix, linux, freeBSD, etc. It will be appreciated by those skilled in the art that the configuration of the order status prompting device shown in fig. 6 is not limiting of the order status prompting device provided herein and may include more or less components than illustrated, or may be combined with certain components, or may be arranged with different components.

The present invention also provides a computer readable storage medium, which may be a non-volatile computer readable storage medium, or may be a volatile computer readable storage medium, where instructions are stored in the computer readable storage medium, where the instructions, when executed on a computer, cause the computer to perform the steps of the above-mentioned logistics order status prompting method.

It will be clearly understood by those skilled in the art that, for convenience and brevity of description, specific working procedures of the above-described systems, apparatuses and units may refer to corresponding procedures in the foregoing method embodiments, which are not repeated herein.

The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a read-only memory (ROM), a random access memory (random access memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.

The above embodiments are only for illustrating the technical solution of the present invention, and not for limiting the same; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. The logistics order state prompting method is characterized by comprising the following steps of:

determining a sending state of a logistics order, and determining a short message service scene according to the sending state;

acquiring a short message configuration template matched with the short message use scene, and generating a corresponding short message configuration file according to the short message configuration template;

receiving a short message configuration request, and determining a short message sending template according to the short message configuration file;

configuring a short message sending rule corresponding to the short message sending template, and generating short message sending data in the short message use scene based on the short message sending template and the short message sending rule;

and carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

2. The method for prompting a status of a physical distribution order according to claim 1, wherein determining a dispatch status of the physical distribution order comprises:

3. The method for prompting a status of a physical distribution order according to claim 1, wherein determining a usage scenario of a short message according to the sending status comprises:

4. The method for prompting a status of a physical distribution order according to claim 1, further comprising, prior to said receiving a sms configuration request:

monitoring an order dispatch status of the logistics order;

when the order dispatch state changes, acquiring a contact way of a user corresponding to the logistics order;

and generating a short message sending request according to the order sending state of the logistics order and the contact mode of the user corresponding to the logistics order.

5. The method for prompting a physical distribution order according to claim 1, wherein generating the sms data in the sms usage scenario based on the sms sending template and the sms sending rule includes:

Analyzing the short message sending template to obtain a short message template variable;

matching the short message template variable to a corresponding short message template in a short message template management module;

and configuring and generating the short message sending data in the short message use scene based on the short message template and the short message sending rule.

6. The method for prompting a physical distribution order according to claim 1, wherein generating the sms data in the sms usage scenario based on the sms sending template and the sms sending rule further comprises:

acquiring user-defined data of a user corresponding to the logistics order;

converting the custom data into custom fields in a preset format;

7. The method for prompting a state of a physical distribution order according to any one of claims 1 to 6, wherein before performing statistical analysis on the short message sending data and scheduling physical distribution orders in different sending states according to the obtained analysis result, completing the state prompting of the physical distribution order according to the short message configuration of the short message usage scenario, the method further comprises:

Acquiring short message scheduling data according to the dispatch state, and configuring a distributed timing task based on the short message scheduling data;

scheduling the distributed timing tasks based on a preset thread pool mode to generate a short message scheduling request for the commodity flow order;

and executing task logic corresponding to the sending state based on the short message scheduling request, triggering a short message template to send to a corresponding logistics order, and performing short message scheduling on the logistics order.

8. A logistics order status prompting device, characterized in that the logistics order status prompting device comprises:

the determining module is used for determining the sending state of the logistics order and determining the short message service scene according to the sending state;

the first generation module is used for acquiring a short message configuration template matched with the short message use scene and generating a corresponding short message configuration file according to the short message configuration template;

the receiving module is used for receiving the short message configuration request and determining a short message sending template according to the short message configuration file;

the configuration module is used for configuring a short message sending rule corresponding to the short message sending template and generating short message sending data in the short message use scene based on the short message sending template and the short message sending rule;

And the scheduling module is used for carrying out statistical analysis on the short message sending data, scheduling the logistics orders in different sending states according to the obtained analysis result, and completing state prompt of the logistics orders according to the short message configuration of the short message use scene.

9. A logistic order status prompting device, characterized in that the logistic order status prompting device comprises: a memory and at least one processor, the memory having instructions stored therein, the memory and the at least one processor being interconnected by a line;

the at least one processor invoking the instructions in the memory to cause the logistics order status prompt apparatus to perform the steps of the logistics order status prompt method of any one of claims 1-7.

10. A computer readable storage medium having a computer program stored thereon, wherein the computer program when executed by a processor performs the steps of the method for prompting a status of a physical distribution order according to any of claims 1-7.