CN116016616A - Remote control system for control center seat equipment - Google Patents
Remote control system for control center seat equipment Download PDFInfo
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- CN116016616A CN116016616A CN202211606761.2A CN202211606761A CN116016616A CN 116016616 A CN116016616 A CN 116016616A CN 202211606761 A CN202211606761 A CN 202211606761A CN 116016616 A CN116016616 A CN 116016616A
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Abstract
The application discloses remote control system of control center seat equipment, including control center seat equipment, control center gateway, cloud ware and remote seat management and control end, control center seat equipment loops through control center gateway and cloud ware, and with remote seat management and control end communication link to each other, remote seat management and control end loops through cloud ware and control center gateway, sends control command to control center seat equipment, and control center seat equipment carries out the event corresponding with control command and obtains the result, and control center seat equipment primary road returns the result to remote seat management and control end. Therefore, the control center seat equipment does not need to be connected to an external network, network isolation is carried out through cooperation of the control center gateway and the cloud server, communication with a remote seat management and control end is achieved, enterprise staff can use the control center seat equipment without being limited to the environment of a control room, and remote control of the control center seat equipment is achieved.
Description
Technical Field
The present application relates to the field of telecommunications, and more particularly, to a remote control system for controlling a central office device.
Background
With new epidemic situations being affected by epidemic prevention and control, more and more enterprise staff need to be at home and work, and the enterprise staff can log in an office computer at home through remote control software such as sunflower, teamViewer, VPN or other modes. The control center seat equipment in the control room performs information release with a plurality of service terminals based on the local area network environment, for example, audio and video pictures are displayed to each service terminal, and enterprise staff can timely release information to the service terminals by controlling the control center seat equipment in the control room, so that the normal operation of an enterprise is maintained.
However, because the control center agent device is based on the local area network environment, only the local area network of the control room environment is accepted and trusted, so that enterprise staff can only use the control center agent device in the control room environment and cannot log in and access through the traditional remote control software, and the enterprise operation is delayed.
Disclosure of Invention
In view of the above-mentioned problems, the present application has been proposed so as to provide a remote control system of a control center agent device to realize remote control of an agent device limited to a local area network.
In order to achieve the above object, the following specific solutions are proposed:
the remote control system of the control center agent equipment comprises the control center agent equipment, a control center gateway, a cloud server and a remote agent control end, wherein the control center agent equipment is communicated with the remote agent control end through the control center gateway and the cloud server in sequence;
the remote agent management and control end responds to a remote agent control instruction and sequentially transmits the remote agent control instruction to the control center agent equipment through the cloud server and the control center gateway;
the control center agent equipment executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction;
and the control center agent equipment returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence.
Optionally, the remote agent management and control end responds to a remote agent control instruction, and sequentially sends the remote agent control instruction to the control center agent device through the cloud server and the control center gateway, including:
the remote agent management and control end responds to a remote agent control instruction and sends the remote agent control instruction to the cloud server;
the cloud server sends the remote agent control instruction to the control center gateway based on the public network ip address;
the control center gateway sends the remote seat control instruction to the control center seat equipment through a communication network port connected with the control center seat equipment.
Optionally, the control center agent device returns the event execution result to the remote agent management and control end sequentially through the control center gateway and the cloud server, including:
the control center seat equipment sends the event execution result to the control center gateway;
the control center gateway sends the event execution result to the cloud server through a communication network port connected with the cloud server;
and the cloud server returns the event execution result to the remote agent management and control end based on the public network ip address.
Optionally, the control center agent device includes a management service, the control center gateway includes an instruction proxy module, the cloud server includes a proxy service module, the remote agent management and control end includes a management and control module, and the management service is connected with the management and control module in a communication manner sequentially through the instruction proxy module and the proxy service module;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
the management and control module in the remote agent management and control end responds to an agent system login instruction and sequentially sends the agent system login instruction to the management service through the agent service module and the instruction agent module;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the management service responds to the seat system login instruction to obtain a seat system login result;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
and the management service returns the seat system login result to the management and control module through the instruction proxy module and the proxy service module in sequence.
Optionally, the control center agent device includes a management service, the control center gateway includes an instruction proxy module, the cloud server includes a proxy service module, the remote agent management and control end includes a management and control module, and the management service is connected with the management and control module in a communication manner sequentially through the instruction proxy module and the proxy service module;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
the control module in the remote agent control end responds to a signal source information acquisition instruction and sequentially transmits the signal source information acquisition instruction to the management service through the proxy service module and the instruction proxy module;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the management service responds to the signal source information acquisition instruction and determines the signal source information of the signal source of the control center seat equipment;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
and the management service returns the signal source information to the management and control module through the instruction agent module and the agent service module in sequence.
Optionally, the control center agent device includes an acquisition end, the control center gateway includes a first media information transceiver module, the cloud server includes a second media information transceiver module, the remote agent management and control end includes a third media information transceiver module, and the acquisition end is connected with the third media information transceiver module in a communication manner through the first media information transceiver module and the second media information transceiver module in turn;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
the third media information receiving and transmitting module responds to a media signal windowing instruction, and sequentially transmits the media signal windowing instruction to the acquisition end through the second media information receiving and transmitting module and the first media information receiving and transmitting module;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the acquisition end responds to the media signal windowing instruction and starts all signal sources in the control center seat equipment to obtain a signal source group windowing result;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
the acquisition end sequentially passes through the first media information receiving and transmitting module and the second media information receiving and transmitting module, and the windowing result of the signal source group is returned to the third media information receiving and transmitting module, so that the remote seat management and control end displays audio and video pictures output by each signal source in a display interface of the remote seat management and control end.
Optionally, the control center agent device includes an acquisition end, the control center gateway includes a first media information transceiver module, the cloud server includes a second media information transceiver module, the remote agent management and control end includes a third media information transceiver module, and the acquisition end is connected with the third media information transceiver module in a communication manner through the first media information transceiver module and the second media information transceiver module in turn;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
after the acquisition end of the control center seat equipment is started, the third media information receiving and transmitting module responds to a media signal control instruction, and the second media information receiving and transmitting module and the first media information receiving and transmitting module sequentially transmit the media signal control instruction to the acquisition end, wherein the media signal control instruction is used for controlling a media signal output by the acquisition end;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the acquisition end responds to the media signal control instruction and updates the media signal output by the acquisition end to obtain a media signal updating result;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
the acquisition end sequentially passes through the first media information receiving and transmitting module and the second media information receiving and transmitting module, and returns the media signal updating result to the third media information receiving and transmitting module, so that the remote agent management and control end updates and displays the audio and video pictures corresponding to the media signals output by the acquisition end in a display interface of the remote agent management and control end.
Optionally, each acquisition end in the control center seat device is connected with a service terminal through a video data line and a USB data line, and the service terminal is a terminal in the same control room as the control center seat device.
Optionally, the control center seat device includes an acquisition end and a control end, and the control end is connected with a display of the service terminal, so as to display the audio and video images output by the acquisition end.
By means of the technical scheme, the remote control system comprises control center agent equipment, a control center gateway, a cloud server and a remote agent control end, wherein the control center agent equipment sequentially passes through the control center gateway and the cloud server and is in communication connection with the remote agent control end, on the basis, the remote agent control end responds to a remote agent control instruction and sequentially passes through the cloud server and the control center gateway, the remote agent control instruction is sent to the control center agent equipment, the control center agent equipment executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, and the control center agent equipment sequentially passes through the control center gateway and the cloud server and returns the event execution result to the remote agent control end. Therefore, the control center agent equipment does not need to be connected to an external network or install remote control software, network isolation is carried out through the cooperation of the control center gateway and the cloud server, and communication with a remote agent management and control end is achieved, so that enterprise staff can use the control center agent equipment without being limited to the environment of a control room, remote control of the control center agent equipment is achieved, and normal operation of an enterprise is maintained.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the application. Also, like reference numerals are used to designate like parts throughout the figures. In the drawings:
fig. 1 is a system architecture diagram for implementing remote control of a control center seat device according to an embodiment of the present application;
fig. 2 is a flowchart of a remote control optional signaling for implementing a control center agent device according to an embodiment of the present application;
fig. 3 is a schematic diagram of another system architecture for implementing remote control of a control center seat device according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are only some, but not all, of the embodiments of the present application. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are within the scope of the present disclosure.
Fig. 1 is an optional system architecture for implementing remote control of a control center agent device according to an embodiment of the present application, where, as shown in fig. 1, the system architecture may include a control center agent device 10, a control center gateway 20, a cloud server 30, and a remote agent management and control end 40.
The control center agent device 10 may be connected to the remote agent management and control end 40 through the control center gateway 20 and the cloud server 30 in sequence.
Specifically, the control center agent device 10 is an agent system limited to a local area network in a control room of an enterprise, and the control center agent device 10 can be used as a target object to be remotely controlled in the scheme of the application.
The control center gateway 20 may have a communication interface for external communication, so that it has a dual-port capability, and can connect with the control center seat device 10 and the cloud server 30 of the external internet at the same time, so as to implement communication of internal and external information, such as forwarding of audio and video data and interactive instructions.
The cloud server 30 is a communication bridge between the control center agent device 10 and the remote agent management and control end 40, and supports information communication between the control center agent device 10 and the remote agent management and control end 40, such as forwarding of audio and video data and interactive instructions. The cloud server 30 may be a server provided with a public network IP.
The remote agent management and control terminal 40 may represent a terminal used by an employee of an enterprise for home office, and the remote agent management and control terminal 40 may be used as a terminal for initiating remote control of the control center agent device 10. The remote agent management and control end 40 may be provided with or connected with a display, a keyboard, a mouse, and other devices, and an enterprise person may input a control signal instruction at the remote agent management and control end 40 through a device such as a mouse, so as to initiate remote control to the control center agent device 10.
Based on the system architecture shown in fig. 1, fig. 2 shows an optional signaling flow for implementing remote control of a control center agent device provided in an embodiment of the present application, and referring to fig. 2, the flow may include:
in step S110, the remote agent management and control end 40 responds to the remote agent control instruction, and sequentially sends the remote agent control instruction to the control center agent device 10 through the cloud server 30 and the control center gateway 20.
Specifically, the remote agent control instruction may include a media information operation instruction and a general information request instruction, where the media information operation instruction may represent an instruction of an operation related to audio and video data, such as opening a signal source of the audio and video data, playing the audio and video, switching the audio and video, and the general information request instruction may represent an instruction of an operation unrelated to the audio and video data, such as requesting to acquire information, registering an account number, logging into a system, and the like.
In step S120, the control center agent device 10 executes an event corresponding to the remote agent control command, and obtains an event execution result of the remote agent control command.
It can be understood that, when the control center agent device 10 has the capability of processing an event, when the control center agent device 10 receives a remote agent control command, a corresponding event can be obtained by searching according to the remote agent control command, and the event can be executed according to the requirement of the remote agent control command, so as to obtain the event execution result of the remote agent control command.
In step S130, the control center agent device 10 returns the event execution result to the remote agent management and control end 40 through the control center gateway 20 and the cloud server 30 in sequence.
Specifically, after the event is executed and the event execution result is obtained, the control center agent device 10 may return the event execution result to the remote agent management and control end 40 according to the communication route corresponding to step S110.
According to the remote control method of the agent system, the remote agent control end 40 responds to the remote agent control instruction, the remote agent control instruction is sequentially sent to the control center agent device 10 through the cloud server 30 and the control center gateway 20, the control center agent device 10 executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, and the control center agent device 10 sequentially returns the event execution result to the remote agent control end 40 through the control center gateway 20 and the cloud server 30. Therefore, the control center agent device 10 does not need to be connected to an external network or install remote control software, network isolation is performed through cooperation of the control center gateway 20 and the cloud server 30, and communication with the remote agent management and control end 40 is achieved, so that enterprise staff can use the control center agent device 10 without being limited to the environment of a control room, remote control of the control center agent device 10 is achieved, and normal operation of an enterprise is maintained.
In some embodiments of the present application, the process of responding to the remote agent control command by the remote agent management end 40 in the above step S110 and sending the remote agent control command to the control center agent device 10 through the cloud server 30 and the control center gateway 20 in sequence is described, where the process may include:
s1, the remote agent management and control end 40 responds to a remote agent control instruction and sends the remote agent control instruction to the cloud server 30.
It can be appreciated that, because the cloud server 30 is communicatively connected to the remote agent management and control end 40 and the control center gateway 20, the cloud server 30 has a function of forwarding the remote agent control instruction, and the remote agent management and control end 40 can send the remote agent control instruction to the cloud server 30.
And S2, the cloud server 30 sends the remote agent control instruction to the control center gateway 20 based on the public network ip address.
It can be understood that the cloud server 30 is a server having a public network IP, and the control center gateway 20 does not have a public network IP address, so that direct communication between the control center agent device 10 and the remote agent management and control end 40 cannot be achieved only through the control center gateway 20. When the remote agent control instructions pass through the cloud server 30 in a communication link, which can carry the IP address of the public network, the party may be allowed to forward.
And S3, the control center gateway 20 sends the remote agent control instruction to the control center agent equipment 10 through a communication network port connected with the control center agent equipment 10.
According to the remote control method of the agent system, the remote agent control end 40 is used for sending the remote agent control instruction to the cloud server 30, then the cloud server 30 is used for sending the remote agent control instruction to the control center gateway 20 based on the public network ip address of the cloud server, forwarding of the remote agent control instruction is achieved, and finally the control center gateway 20 is used for sending the remote agent control instruction to the control center agent equipment 10 through the communication network port connected to the control center agent equipment 10, and remote sending of the remote agent control instruction to the control center agent equipment 10 is achieved.
In some embodiments of the present application, the process of returning the event execution result to the remote agent management and control end 40 through the control center gateway 20 and the cloud server 30 in the step S130 is described, where the process may include:
and S1, the control center seat device 10 sends the event execution result to the control center gateway 20.
It will be appreciated that the control center agent device 10 located within the lan needs to first pass through the control center gateway 20 when sending information to the remote agent management and control end 40 outside the lan.
And S2, the control center gateway 20 sends the event execution result to the cloud server 30 through a communication network port connected to the cloud server.
It can be understood that the control center gateway 20 has a dual-portal capability, and is connected to the control center agent device 10 and the cloud server 30 of the external internet, so as to implement communication of internal and external information, so that the event execution result of the control center agent device 10 can be forwarded to the cloud server 30.
And S3, the cloud server 30 returns the event execution result to the remote agent management and control end 40 based on the public network ip address.
It can be understood that the cloud server 30 is a server having a public network IP, and the control center gateway 20 does not have a public network IP address, so that direct communication between the control center agent device 10 and the remote agent management and control end 40 cannot be achieved only through the control center gateway 20. When the event execution results pass through the cloud server 30 in the communication link, which can carry the IP address of the public network, the party may be allowed to forward.
According to the remote control method of the agent system, the control center agent device 10 sends the event execution result to the control center gateway 20, the control center gateway 20 sends the event execution result to the cloud server 30 through a communication network port connected to the cloud server, and the cloud server 30 returns the event execution result to the remote agent management and control end 40 based on the public network ip address of the cloud server, so that the event execution result is sent to the remote agent management and control end 40 across a local area network.
In some embodiments of the present application, based on the system architecture shown in fig. 1, fig. 2 shows another alternative system architecture for implementing remote control of a control center agent device, where, as shown in fig. 1, the control center agent device 10 may include an acquisition end 11, a management service 12, and a management end 13, the control center gateway 20 may include a first media information transceiver module 21 and an instruction proxy module 22, the cloud server 30 may include a second media information transceiver module 31 and a proxy service module 32, and the remote agent management end 40 may include a third media information transceiver module 41 and a management module 42.
The management service 12 is sequentially connected to the management and control module 42 through the instruction proxy module 22 and the proxy service module 32, and the collection end 11 is sequentially connected to the third media information transceiver module 23 through the first media information transceiver module 21 and the second media information transceiver module 22.
Specifically, the acquisition end 11 may be connected to the service terminal through a video data line and a USB data line, and the control end 13 may be connected to a display of the service terminal, so as to display an audio/video image of the control center seat device 10 output by the acquisition end 11.
The collection end 11, the first media information transceiver module 21, the second media information transceiver module 22, and the third media information transceiver module 23 may all receive and transmit media information operation instructions and event execution results of the media information operation instructions.
The management service 12, the instruction proxy module 22, the proxy service module 32, and the management and control module 42 can send and receive the general information request instruction and the event execution result of the general information request instruction.
Next, the remote control method of the control center agent device 10 will be described based on the remote agent management and control end 40 performing remote login, remote information acquisition, remote windowing of media signal sources, and remote control of 4 business processes of media signals, respectively.
The first method for remotely controlling the central agent device 10 is described based on the remote agent management and control terminal 40 performing remote login.
In step S110 of the foregoing embodiment, the process of the remote agent control end 40 responding to the remote agent control instruction and sequentially passing through the cloud server 30 and the control center gateway 20 to send the remote agent control instruction to the control center agent device 10 may include:
the management and control module 42 in the remote agent management and control end 40 responds to the agent system login instruction, and sequentially sends the agent system login instruction to the management service 12 through the agent service module 32 and the instruction agent module 22.
Specifically, the agent system login instruction may represent a request instruction that the remote agent management and control end 40 initiates login to the control center agent device 10, which belongs to a general information request instruction, and thus may sequentially communicate to the management service 12 through the agent service module 32 and the instruction agent module 22.
On this basis, in step S120 of the foregoing embodiment, the process of executing, by the control center agent device 10, an event corresponding to the remote agent control instruction, and obtaining an event execution result of the remote agent control instruction may include:
the management service 12 obtains the seat system login result in response to the seat system login instruction.
On this basis, in step S130 of the foregoing embodiment, the process of returning the event execution result to the remote agent management and control end 40 by the control center agent device 10 sequentially passing through the control center gateway 20 and the cloud server 30 may include:
the management service 12 returns the seat system login result to the management and control module 42 through the instruction proxy module 22 and the proxy service module 32 in sequence.
The second method for remotely controlling the central agent device 10 is described based on the remote agent management and control terminal 40 performing remote information acquisition of information source.
In step S110 of the foregoing embodiment, the process of the remote agent control end 40 responding to the remote agent control instruction and sequentially passing through the cloud server 30 and the control center gateway 20 to send the remote agent control instruction to the control center agent device 10 may include:
the control module 42 in the remote agent control terminal 40 responds to the signal source information obtaining instruction, and sequentially sends the signal source information obtaining instruction to the management service 12 through the proxy service module 32 and the instruction proxy module 22.
Specifically, the signal source information obtaining instruction may represent an instruction that the remote agent management and control end 40 sends a request to the control center agent device 10 to obtain the basic information of the signal source, which belongs to a general information request instruction, and thus may sequentially communicate with the instruction agent module 22 through the agent service module 32 to the management service 12.
On this basis, in step S120 of the foregoing embodiment, the process of executing, by the control center agent device 10, an event corresponding to the remote agent control instruction, and obtaining an event execution result of the remote agent control instruction may include:
the management service 12 determines signal source information of a signal source of the control center agent device in response to the signal source information acquisition instruction.
On this basis, in step S130 of the foregoing embodiment, the process of returning the event execution result to the remote agent management and control end 40 by the control center agent device 10 sequentially passing through the control center gateway 20 and the cloud server 30 may include:
the management service 12 returns the signal source information to the management and control module 42 through the instruction proxy module 22 and the proxy service module 32 in sequence.
Third, a remote control method of the control center agent device 10 will be described based on the remote agent management and control end 40 performing remote windowing of the media signal source.
In step S110 of the foregoing embodiment, the process of the remote agent control end 40 responding to the remote agent control instruction and sequentially passing through the cloud server 30 and the control center gateway 20 to send the remote agent control instruction to the control center agent device 10 may include:
the third media information transceiver module 41 responds to the media signal windowing instruction, and sequentially sends the media signal windowing instruction to the acquisition end 11 through the second media information transceiver module 31 and the first media information transceiver module 21.
Specifically, the media signal windowing instruction may represent an instruction initiated by the remote agent management and control end 40 to the control center agent device 10 to request to open a signal source containing media data, which belongs to a media information operation instruction, and thus may sequentially pass through the second media information transceiver module 31 and the first media information transceiver module 21, and be communicated to the collecting end 11.
On this basis, in step S120 of the foregoing embodiment, the process of executing, by the control center agent device 10, an event corresponding to the remote agent control instruction, and obtaining an event execution result of the remote agent control instruction may include:
and the acquisition end 11 responds to the media signal windowing instruction and starts all signal sources in the control center seat equipment to obtain a signal source group windowing result.
On this basis, in step S130 of the foregoing embodiment, the process of returning the event execution result to the remote agent management and control end 40 by the control center agent device 10 sequentially passing through the control center gateway 20 and the cloud server 30 may include:
the collecting end 11 returns the windowing result of the signal source group to the third media information receiving and transmitting module 41 through the first media information receiving and transmitting module 21 and the second media information receiving and transmitting module 31 in sequence, so that the remote seat management and control end 40 displays the audio and video images output by the collecting end 11 in a display interface thereof.
A fourth method for remotely controlling the central agent device 10 is described based on the remote agent management and control terminal 40 performing remote control of the media signal.
In step S110 of the foregoing embodiment, the process of the remote agent control end 40 responding to the remote agent control instruction and sequentially passing through the cloud server 30 and the control center gateway 20 to send the remote agent control instruction to the control center agent device 10 may include:
after the collection end 11 of the control center agent device 10 is turned on, the third media information transceiver module 41 responds to the remote agent control command to be a media signal control command, and sequentially sends the media signal control command to the collection end 11 through the second media information transceiver module 31 and the first media information transceiver module 21.
The media signal control instruction is used for controlling the media signal output by the acquisition end 11.
Specifically, the media signal control instruction may represent an instruction initiated by the remote agent management and control end 40 to the control center agent device 10 to request to control media data, which belongs to a media information operation instruction, and thus may sequentially pass through the second media information transceiver module 31 and the first media information transceiver module 21, and be communicated to the collecting end 11.
On this basis, in step S120 of the foregoing embodiment, the process of executing, by the control center agent device 10, an event corresponding to the remote agent control instruction, and obtaining an event execution result of the remote agent control instruction may include:
and the acquisition end 11 responds to the media signal control instruction and updates the media signal output by the acquisition end 11 to obtain a media signal updating result.
On this basis, in step S130 of the foregoing embodiment, the process of returning the event execution result to the remote agent management and control end 40 by the control center agent device 10 sequentially passing through the control center gateway 20 and the cloud server 30 may include:
the collecting end 11 returns the media signal update result to the third media information transceiver module 41 through the first media information transceiver module 21 and the second media information transceiver module 31 in sequence, so that the remote seat management and control end 40 updates and displays the audio and video images corresponding to the media signal output by the collecting end 11 in the display interface thereof.
According to the remote control method for the seat system, the remote seat management and control end 40 sequentially sends the seat system login instruction, the signal source information acquisition instruction, the media signal windowing instruction and the media signal control instruction to the control center seat equipment 10 through the cloud server 30 and the control center gateway 20, so that remote login, remote information source information acquisition, remote windowing of the media signal source and remote control of the media signal are performed on the control center seat equipment 10, enterprise staff can use the control center seat equipment 10 without being limited in the environment of a control room, remote control of the control center seat equipment 10 is achieved, and normal operation of an enterprise is maintained.
Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
In the present specification, each embodiment is described in a progressive manner, and each embodiment focuses on the difference from other embodiments, and may be combined according to needs, and the same similar parts may be referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (9)
1. The remote control system of the control center seat equipment is characterized by comprising the control center seat equipment, a control center gateway, a cloud server and a remote seat management and control end, wherein the control center seat equipment is communicated with the remote seat management and control end through the control center gateway and the cloud server in sequence;
the remote agent management and control end responds to a remote agent control instruction and sequentially transmits the remote agent control instruction to the control center agent equipment through the cloud server and the control center gateway;
the control center agent equipment executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction;
and the control center agent equipment returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence.
2. The remote control system according to claim 1, wherein the remote agent management and control end responds to a remote agent control instruction, and sequentially sends the remote agent control instruction to the control center agent device through the cloud server and the control center gateway, and the remote agent management and control end includes:
the remote agent management and control end responds to a remote agent control instruction and sends the remote agent control instruction to the cloud server;
the cloud server sends the remote agent control instruction to the control center gateway based on the public network ip address;
the control center gateway sends the remote seat control instruction to the control center seat equipment through a communication network port connected with the control center seat equipment.
3. The remote control system according to claim 1, wherein the control center agent device returns the event execution result to the remote agent management and control end sequentially through the control center gateway and the cloud server, and includes:
the control center seat equipment sends the event execution result to the control center gateway;
the control center gateway sends the event execution result to the cloud server through a communication network port connected with the cloud server;
and the cloud server returns the event execution result to the remote agent management and control end based on the public network ip address.
4. A remote control system according to any one of claims 1-3, wherein the control center agent device comprises a management service, the control center gateway comprises an instruction proxy module, the cloud server comprises a proxy service module, the remote agent management and control end comprises a management and control module, and the management service is in communication connection with the management and control module sequentially through the instruction proxy module and the proxy service module;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
the management and control module in the remote agent management and control end responds to an agent system login instruction and sequentially sends the agent system login instruction to the management service through the agent service module and the instruction agent module;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the management service responds to the seat system login instruction to obtain a seat system login result;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
and the management service returns the seat system login result to the management and control module through the instruction proxy module and the proxy service module in sequence.
5. A remote control system according to any one of claims 1-3, wherein the control center agent device comprises a management service, the control center gateway comprises an instruction proxy module, the cloud server comprises a proxy service module, the remote agent management and control end comprises a management and control module, and the management service is in communication connection with the management and control module sequentially through the instruction proxy module and the proxy service module;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
the control module in the remote agent control end responds to a signal source information acquisition instruction and sequentially transmits the signal source information acquisition instruction to the management service through the proxy service module and the instruction proxy module;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the management service responds to the signal source information acquisition instruction and determines the signal source information of the signal source of the control center seat equipment;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
and the management service returns the signal source information to the management and control module through the instruction agent module and the agent service module in sequence.
6. A remote control system according to any one of claims 1-3, wherein the control center agent device comprises an acquisition end, the control center gateway comprises a first media information transceiver module, the cloud server comprises a second media information transceiver module, the remote agent management end comprises a third media information transceiver module, and the acquisition end is in communication connection with the third media information transceiver module sequentially through the first media information transceiver module and the second media information transceiver module;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
the third media information receiving and transmitting module responds to a media signal windowing instruction, and sequentially transmits the media signal windowing instruction to the acquisition end through the second media information receiving and transmitting module and the first media information receiving and transmitting module;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the acquisition end responds to the media signal windowing instruction and starts all signal sources in the control center seat equipment to obtain a signal source group windowing result;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
the acquisition end sequentially passes through the first media information receiving and transmitting module and the second media information receiving and transmitting module, and the windowing result of the signal source group is returned to the third media information receiving and transmitting module, so that the remote seat management and control end displays audio and video pictures output by each signal source in a display interface of the remote seat management and control end.
7. A remote control system according to any one of claims 1-3, wherein the control center agent device comprises an acquisition end, the control center gateway comprises a first media information transceiver module, the cloud server comprises a second media information transceiver module, the remote agent management end comprises a third media information transceiver module, and the acquisition end is in communication connection with the third media information transceiver module sequentially through the first media information transceiver module and the second media information transceiver module;
the remote agent management and control end responds to a remote agent control instruction, sequentially passes through the cloud server and the control center gateway, and sends the remote agent control instruction to the control center agent equipment, and the remote agent management and control end comprises:
after the acquisition end of the control center seat equipment is started, the third media information receiving and transmitting module responds to a media signal control instruction, and the second media information receiving and transmitting module and the first media information receiving and transmitting module sequentially transmit the media signal control instruction to the acquisition end, wherein the media signal control instruction is used for controlling a media signal output by the acquisition end;
the control center agent device executes an event corresponding to the remote agent control instruction to obtain an event execution result of the remote agent control instruction, including:
the acquisition end responds to the media signal control instruction and updates the media signal output by the acquisition end to obtain a media signal updating result;
the control center agent device returns the event execution result to the remote agent management and control end through the control center gateway and the cloud server in sequence, and the control center agent device comprises:
the acquisition end sequentially passes through the first media information receiving and transmitting module and the second media information receiving and transmitting module, and returns the media signal updating result to the third media information receiving and transmitting module, so that the remote agent management and control end updates and displays the audio and video pictures corresponding to the media signals output by the acquisition end in a display interface of the remote agent management and control end.
8. A remote control system according to any one of claims 1-3, wherein each acquisition end in the control center agent device is connected to a service terminal through a video data line and a USB data line, and the service terminal is a terminal in the same control room as the control center agent device.
9. The remote control system of claim 8, wherein the control center agent device comprises a collection end and a control end, the control end being connected to a display of the service terminal to display the audio/video frames output by the collection end.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211606761.2A CN116016616A (en) | 2022-12-13 | 2022-12-13 | Remote control system for control center seat equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211606761.2A CN116016616A (en) | 2022-12-13 | 2022-12-13 | Remote control system for control center seat equipment |
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| Publication Number | Publication Date |
|---|---|
| CN116016616A true CN116016616A (en) | 2023-04-25 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202211606761.2A Pending CN116016616A (en) | 2022-12-13 | 2022-12-13 | Remote control system for control center seat equipment |
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| CN (1) | CN116016616A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116319923A (en) * | 2023-05-11 | 2023-06-23 | 三亚明熹一品信息技术服务有限公司 | Double-network-port control system for customizing multi-channel acquisition signals of healthy robot |
-
2022
- 2022-12-13 CN CN202211606761.2A patent/CN116016616A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116319923A (en) * | 2023-05-11 | 2023-06-23 | 三亚明熹一品信息技术服务有限公司 | Double-network-port control system for customizing multi-channel acquisition signals of healthy robot |
| CN116319923B (en) * | 2023-05-11 | 2023-09-12 | 三亚明熹一品信息技术服务有限公司 | Double-network-port control system for customizing multi-channel acquisition signals of healthy robot |
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