CN116012074A - Screening and evaluating method for value-added service products of power supply business hall - Google Patents
Screening and evaluating method for value-added service products of power supply business hall Download PDFInfo
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Abstract
The invention discloses a screening and evaluating method for value-added service products of a power supply business hall, which comprises the following steps: constructing a value-added service product screening evaluation index system of a power supply business hall by taking a product as a research object; determining the weight of each evaluation index by adopting an analytic hierarchy process; establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index, and calculating the screening evaluation score of each product; according to the evaluation score, determining value-added service product screening, evaluation and grading to realize objective evaluation of the value-added service product; according to the invention, the evaluation index weight is determined through the analytic hierarchy process and the Delphi method, so that empirical judgment is avoided, subjective judgment errors of people are reduced to a certain extent, the rationality of each evaluation index weight is improved, and the evaluation grading of the value added service products of the experience hall under the quantitative line is facilitated by constructing a product evaluation standard system of quantitative analysis, so that the evaluation objectivity of the value added service is improved.
Description
Technical Field
The invention relates to the technical field of evaluation of value-added service products of power supply business halls, in particular to a screening and evaluating method of value-added service products of a power supply business hall.
Background
With the development of digital technology, the environment of an electricity utilization manufacturer is continuously optimized, and power grid enterprises gradually popularize power supply business on-line power supply channels; at present, the national power grid company and the southern power grid company both establish corresponding online power supply channels, the online power supply proportion is continuously improved, most of business hall business volume of entities is reduced along with online transfer of power utilization business, transformation and upgrading are needed, business hall resources are further turned into play, and the asset efficiency is improved; after the off-line power supply user quantity is reduced, the off-line entity business hall of the power grid enterprise mostly carries out unmanned self-service power supply, no manual counter is arranged, space resources of the business hall are also utilized gradually, intelligent upgrading and reconstruction of the entity business hall are carried out in the existing business hall, related value-added service products such as intelligent energy consumption, electric vehicles, intelligent home, financial services and the like are introduced into the entity business hall, experience and popularization of the value-added service products are provided, obtaining sense of the value-added service of customers is improved, and on-line channels and off-line channels are promoted to be fused; however, when the value-added service products are specifically introduced, a product screening and evaluating method is lacking, so that the product can be scientifically and reasonably introduced, the basic conditions and resource allocation of the business hall can be better matched, the experience and popularization level of the value-added service products of the power supply business hall are improved, and the problem to be solved by the power grid enterprises is urgent.
The research on the aspects of product selection, product screening and the like in China is carried out, hypothesis research is established from the aspects of customer purchasing habit, target preference, online comments and the like, and a method and a model for product selection are provided; the method comprises the steps of combining the residual skill with the deep learning technology, providing a product selection method based on F-BiGRU emotion analysis, carrying out emotion quantification on each attribute in product comments to obtain satisfaction degree vector space representation of product attribute granularity, enabling consumers to grasp the satisfaction condition of the product user experience more intuitively, and comprehensively sequencing candidate products by using a TOPSIS method; guo Xiaochun A service product selection method considering the preference of a target customer is provided, the evaluation dimension of the service product is obtained by analyzing online scores and text comments, the target customer gives importance grades of each evaluation dimension according to a multi-granularity language evaluation set, the relative weight of each evaluation dimension is determined, and the overall dominance of the alternative service product relative to other alternative products is calculated based on a TODIM method, so that the alternative service products are ranked; du Liting focuses on the pre-factor of purchasing habit, which leads to passive defense of consumers against new products, analyzes the intrinsic mechanism of purchasing habit to prevent consumers from selecting new products based on RIM model, and explores how to weaken the negative mechanism and how to actively guide consumers to select new products; liang Xia A product selection method based on online comments comprises the steps of firstly determining the utility of online comments, extracting product attributes to obtain an attribute set, determining attribute weights under the condition of considering the comment utility, then analyzing emotion words in the online comments, representing the emotion tendencies of consumers as probability distribution about evaluation scales, and finally sequencing alternative products through a PROMEHEEII method.
In general, the current product selection research focuses on customer side research, and the research of a value-added service product screening evaluation model of a related power supply business hall is lacking.
Disclosure of Invention
This section is intended to outline some aspects of embodiments of the invention and to briefly introduce some preferred embodiments. Some simplifications or omissions may be made in this section as well as in the description summary and in the title of the application, to avoid obscuring the purpose of this section, the description summary and the title of the invention, which should not be used to limit the scope of the invention.
The present invention has been made in view of the above-described problems.
In a first aspect of the embodiment of the present invention, a method for screening and evaluating value-added service products in a power supply business hall is provided, including: constructing a value-added service product screening evaluation index system of a power supply business hall by taking a product as a research object; determining the weight of each evaluation index in the value-added service product screening evaluation index system by adopting an analytic hierarchy process; establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index, and calculating the screening evaluation score of each product; and determining the screening evaluation grades of the value-added service products according to the screening evaluation scores of the products, and realizing objective evaluation of the value-added service products.
As a preferable scheme of the value-added service product screening and evaluating method of the power supply business hall, the invention comprises the following steps: the power supply business hall value added service product screening evaluation index system comprises 3 evaluation dimensions, 10 primary indexes and 24 secondary indexes;
the 3 evaluation dimensions comprise a development compliance dimension, a product value dimension and a popularization feasibility dimension;
the development fit dimension comprises 2 primary indexes of strategic support and positioning fit, the strategic support comprises 2 secondary indexes of national policy encouraging major development direction and enterprise planning major development, and the positioning fit comprises 3 secondary indexes which meet the digital transformation requirement, the construction direction of a power supply service system and the strategic transformation requirement;
the product value dimension comprises 3 primary indexes of a customer demand, a product uniqueness and a brand value, wherein the customer demand comprises 3 secondary indexes of a total product service sales amount, a product service sales amount increase and a large customer product service demand, the product uniqueness comprises 2 secondary indexes of a product service monopolization and a product service characteristic dominance, and the brand value comprises 2 secondary indexes of a brand existing awareness and an enterprise image improvement effect;
the promotion feasibility dimension comprises 5 primary indexes of smooth supply, resource investment, operation difficulty, competition degree and collaborative development, the smooth supply comprises 3 secondary indexes of selectable supplier quantity, supplier bargained capability and supplier cooperation degree, the resource investment comprises 3 secondary indexes of product service required occupied area, product service required personnel quantity, product service purchasing and goods spreading cost, the operation difficulty comprises 3 secondary indexes of product service participant quantity, product service complexity and technical difficulty and product service risk level, the competition degree comprises 2 secondary indexes of product service market bid quantity and product service market development maturity, and the collaborative development comprises 1 secondary index of product service complementarity.
As a preferable scheme of the value-added service product screening and evaluating method of the power supply business hall, the invention comprises the following steps: the determination of the weight of each evaluation index includes,
comparing the relative importance of all levels of evaluation indexes by using a Delphi method, and constructing a judgment matrix corresponding to the hierarchical structure model according to the comparison result;
the calculation of the decision matrix a includes,
wherein b in Representing the elements of the ith row and nth column in the judgment matrix;
calculating a weight vector of each evaluation index and a maximum characteristic root of the judgment matrix;
the calculation of the weight vector includes,
wherein w is i Represents the i-th index weight, a ij A represents the judgment value of the ith row and the jth column kj A judgment value indicating the kth row and the jth column;
the maximum characteristic root lambda max Is of the meter(s)The calculation includes the steps of,
wherein w is j Representing the j-th index weight;
calculating a consistency index through the maximum characteristic root, searching a corresponding average consistency index according to the consistency index and the order of the judgment matrix, and calculating a consistency ratio through the average consistency index;
the calculation of the consistency ratio includes,
wherein CI represents a consistency index, CR represents a consistency ratio, and RI represents an average consistency index.
As a preferable scheme of the value-added service product screening and evaluating method of the power supply business hall, the invention comprises the following steps: the determination of the consistency ratio includes,
if the consistency ratio is smaller than 0.1, the consistency of the judgment matrix is considered to be acceptable, and the weight vector calculated according to the judgment matrix can be used as the weight of each factor;
if the consistency ratio is greater than or equal to 0.1, the consistency of the judgment matrix is considered to be unacceptable, and a matrix with failed consistency is returned to the expert for carrying out matrix judgment again.
As a preferable scheme of the value-added service product screening and evaluating method of the power supply business hall, the invention comprises the following steps: also included is a method of manufacturing a semiconductor device,
in order to avoid unilateral performance and individuality, a plurality of experts are required to be used when the experts score, and the scores of the plurality of experts are required to be integrated when the weight of each evaluation index is calculated;
the expert scores the index system and then calculates the scored result, if the scored result passes the consistency test, the scored result is qualified, if the scored result fails the consistency test, the scored result is returned to the expert, and the expert is asked to score until the scored result passes the consistency test;
and carrying out geometric average on the weights under each index of each expert, and taking the calculated geometric average value as the weight value of the evaluation index.
As a preferable scheme of the value-added service product screening and evaluating method of the power supply business hall, the invention comprises the following steps: the calculation of the value added service product screening evaluation model of the power supply business hall comprises,
establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index;
weighting each secondary index according to the weight of each secondary index and the grading condition of each secondary index, and calculating the grading of each primary index;
calculating the score of each evaluation dimension according to the weight of each first-level index and the score of each first-level index, and calculating the screening evaluation score of each product according to the weight of each evaluation dimension and the score of each evaluation dimension;
the calculation of the individual product screening evaluation score F includes,
wherein f i Indicating the i-th index value.
As a preferable scheme of the value-added service product screening and evaluating method of the power supply business hall, the invention comprises the following steps: the determination of the value added service product screening evaluation rating includes,
establishing a value-added service product screening evaluation grading standard according to the product screening evaluation scores;
if the screening evaluation scores of the products are in the range of [90,100], the value-added service product is a high-potential value-added product;
if the screening evaluation scores of the products are in the range of 80,90, the value-added service product is a higher-potential value-added product;
if the screening evaluation scores of the products are in the range of 70 and 80, the value-added service product is a general potential value-added product;
if the product screening evaluation score is at [0,70 ], the value-added service product is a low-potential value-added product.
In a second aspect of the embodiment of the present invention, a screening and evaluating system for value-added service products in a power supply business hall is provided, including:
the index weight calculation module is used for constructing a value-added service product screening and evaluating index system of the power supply business hall by taking the product as a research object, and determining the weight of each evaluating index in the value-added service product screening and evaluating index system by adopting a hierarchical analysis method;
the product score evaluation module is used for establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index and calculating each product screening evaluation score;
and the evaluation grading module is used for determining the screening evaluation grading of the value-added service products according to the screening evaluation scores of the products so as to objectively evaluate the value-added service products.
In a third aspect of embodiments of the present invention, there is provided an apparatus, comprising,
a processor;
a memory for storing processor-executable instructions;
the processor is configured to invoke the instructions stored in the memory to perform the method according to any of the embodiments of the present invention.
In a fourth aspect of embodiments of the present invention, there is provided a computer readable storage medium having stored thereon computer program instructions comprising:
the computer program instructions, when executed by a processor, implement a method according to any of the embodiments of the present invention.
The invention has the beneficial effects that: the invention provides a screening and evaluating method for value-added service products of a power supply business hall, which is characterized in that a scientifically available value-added service product evaluation grading system is constructed, so that the off-line experience hall is prevented from deviating from the original positioning during product screening, or products with poor development compliance, low product value and low popularization feasibility are selected, unnecessary resource and cost investment are generated, and opportunity cost is reduced as much as possible; according to the invention, the evaluation index weight is determined through the analytic hierarchy process and the Delphi method, so that empirical judgment is avoided, subjective judgment errors of people are reduced to a certain extent, the rationality of each evaluation index weight is improved, a quantitative analysis product evaluation standard system is constructed, the score and grading standard of each index are defined, the evaluation grading of the value added service products of the experience hall under the quantization line is facilitated, the evaluation objectivity of the value added service is improved, the screening evaluation is more comprehensive, and the operability is stronger; in addition, the invention takes the 'south network online' electric sharing ring value-added service product as a carrier, constructs a 'double linkage' online platform+offline experience hall product screening evaluation system, explores and forms a set of closed loop flow systems which are mature, can be popularized and applied, can be used for product screening, product evaluation, product classification and the like, and provides guidance for comprehensively pushing the offline business hall entity transformation.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the description of the embodiments will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art. Wherein:
FIG. 1 is a schematic diagram of the whole flow of a method for screening and evaluating value-added service products in a power supply business hall;
fig. 2 is a distribution diagram of the value added service product screening and grading result of the value added service product screening and evaluating method for the power supply business hall.
Detailed Description
So that the manner in which the above recited objects, features and advantages of the present invention can be understood in detail, a more particular description of the invention, briefly summarized above, may be had by reference to the embodiments, some of which are illustrated in the appended drawings. All other embodiments, which can be made by one of ordinary skill in the art based on the embodiments of the present invention without making any inventive effort, shall fall within the scope of the present invention.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, but the present invention may be practiced in other ways other than those described herein, and persons skilled in the art will readily appreciate that the present invention is not limited to the specific embodiments disclosed below.
Further, reference herein to "one embodiment" or "an embodiment" means that a particular feature, structure, or characteristic can be included in at least one implementation of the invention. The appearances of the phrase "in one embodiment" in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments.
While the embodiments of the present invention have been illustrated and described in detail in the drawings, the cross-sectional view of the device structure is not to scale in the general sense for ease of illustration, and the drawings are merely exemplary and should not be construed as limiting the scope of the invention. In addition, the three-dimensional dimensions of length, width and depth should be included in actual fabrication.
Also in the description of the present invention, it should be noted that the orientation or positional relationship indicated by the terms "upper, lower, inner and outer", etc. are based on the orientation or positional relationship shown in the drawings, are merely for convenience of describing the present invention and simplifying the description, and do not indicate or imply that the apparatus or elements referred to must have a specific orientation, be constructed and operated in a specific orientation, and thus should not be construed as limiting the present invention. Furthermore, the terms "first, second, or third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
The terms "mounted, connected, and coupled" should be construed broadly in this disclosure unless otherwise specifically indicated and defined, such as: can be fixed connection, detachable connection or integral connection; it may also be a mechanical connection, an electrical connection, or a direct connection, or may be indirectly connected through an intermediate medium, or may be a communication between two elements. The specific meaning of the above terms in the present invention will be understood in specific cases by those of ordinary skill in the art.
Example 1
Referring to fig. 1, in one embodiment of the present invention, a method for screening and evaluating value-added service products in a power supply business hall is provided, including:
s1: and constructing a value-added service product screening evaluation index system of the power supply business hall by taking the product as a research object, and determining the weight of each evaluation index in the value-added service product screening evaluation index system by adopting a hierarchical analysis method.
It should be noted that:
the power supply business hall value added service product screening evaluation index system comprises 3 evaluation dimensions, 10 primary indexes and 24 secondary indexes;
it should be noted that the 3 evaluation dimensions include a development compliance dimension, a product value dimension, and a promotion feasibility dimension;
specifically, the development fit dimension comprises 2 primary indexes of strategic support and positioning fit, wherein the strategic support comprises 2 secondary indexes of national policy encouraging major development direction and enterprise planning major development, and the positioning fit comprises 3 secondary indexes which meet the digital transformation requirement, the construction direction of a power supply service system and the strategic transformation requirement;
specifically, the product value dimension comprises 3 primary indexes of customer requirements, product uniqueness and brand value, wherein the customer requirements comprise 3 secondary indexes of total product service sales, increase of product service sales and large customer product service requirements, the product uniqueness comprises 2 secondary indexes of product service monopolization and product service characteristic dominance, the brand value comprises 2 secondary indexes of brand existing awareness and enterprise image improvement effect;
specifically, the popularization feasibility dimension comprises 5 primary indexes of smooth supply, resource investment, operation difficulty, competition degree and collaborative development, wherein the smooth supply comprises 3 secondary indexes of selectable supplier quantity, supplier bargained capability and supplier cooperation degree, the resource investment comprises 3 secondary indexes of occupied area required by product service, number of preparation personnel required by product service, product service purchasing and goods laying cost, the operation difficulty comprises 3 secondary indexes of product service participant quantity, product service complexity and technical difficulty and product service risk level, the competition degree comprises 2 secondary indexes of product service market bid quantity and product service market development maturity, and the collaborative development comprises 1 secondary index of product service complementarity;
the specific screening and evaluating index system of the value-added service products of the power supply business hall is shown in table 1;
table 1: and a value-added service product screening and evaluating index system of the power supply business hall.
It should be noted that, the invention combines the actual experience and popularization of the value-added service products of the power supply business hall, comprehensively considers multidimensional factors such as the power supply business hall, customers, products and the like, provides a screening and evaluating method of the value-added service products of the power supply business hall, builds a screening and evaluating model of the value-added service products from three dimensions of development suitability, product value and popularization feasibility, builds an evaluation index system of each dimension, provides an index weight evaluating method, finally forms a quantitative evaluating result, and provides a product screening and grading standard according to the evaluating result, thereby solving the problem that the prior product selection research does not consider basic condition factors of operator resources and solving the problem that the screening and evaluating method of the value-added service products of the power supply business hall is lacking;
further, the determination of the weight of each evaluation index includes,
comparing the relative importance of the evaluation indexes of each level by using a Delphi method, constructing a judgment matrix corresponding to the hierarchical structure model according to the comparison result, wherein the calculation of the judgment matrix A comprises,
wherein b in Representing the elements of the ith row and nth column in the judgment matrix;
calculating the weight vector of each evaluation index and the maximum characteristic root of the judgment matrix;
specifically, the calculation of the weight vector includes,
wherein w is i Represents the i-th index weight, a ij A represents the judgment value of the ith row and the jth column kj A judgment value indicating the kth row and the jth column;
specifically, the maximum characteristic root lambda max The calculation of (c) includes the steps of,
wherein w is j Representing the j-th index weight;
calculating a consistency index through the maximum characteristic root, searching a corresponding average consistency index according to the consistency index and the order of the judgment matrix, and calculating a consistency ratio through the average consistency index;
specifically, the calculation of the consistency ratio includes,
wherein CI represents a consistency index, CR represents a consistency ratio, and RI represents an average consistency index;
it should be noted that, according to the order n of the judgment matrix, the corresponding average consistency index RI value (internationally recognized standard value) is searched, and for the 1-9-order judgment matrix, the RI values are respectively: 0.00,0.00,0.58,0.89,1.12,1.26,1.36,1.41,1.46;
still further, if the consistency ratio is smaller than 0.1, the consistency of the judgment matrix is considered acceptable, and the weight vector calculated according to the judgment matrix can be used as the weight of each factor; if the consistency ratio is greater than or equal to 0.1, judging that the consistency of the matrix is unacceptable, and returning a matrix which does not pass through the consistency to an expert for re-judging the matrix;
furthermore, in order to avoid unilateral performance and individuality, a plurality of experts are required to be used when the experts score, and the scores of the plurality of experts are required to be integrated when the weight of each evaluation index is calculated;
specifically, the expert calculates the scoring result after scoring the index system, if the scoring result passes the consistency test, the scoring result is qualified, if the scoring result fails the consistency test, the scoring result is returned to the expert, and the expert is asked to score until the scoring result passes the consistency test; carrying out geometric average on the weights under each index of each expert, and taking the calculated geometric average value as the weight value of the evaluation index;
it should be noted that, the method of repeatedly obtaining the weight value of the evaluation index may calculate the weights of the secondary index, the primary index and the evaluation dimension respectively.
S2: and establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index, and calculating the screening evaluation score of each product. It should be noted that:
the calculation of the value added service product screening assessment model of the power supply business hall comprises,
establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index;
weighting each secondary index according to the weight of each secondary index and the grading condition of each secondary index to calculate the score of each primary index, calculating the score of each evaluation dimension according to the weight of each primary index and the score of each primary index, and calculating the screening evaluation score of each product according to the weight of each evaluation dimension and the score of each evaluation dimension;
specifically, the calculation of each product screening evaluation score F includes,
wherein f i Indicating the i-th index value.
S3: and determining the screening evaluation grades of the value-added service products according to the screening evaluation scores of the products, and realizing objective evaluation of the value-added service products. It should be noted that:
establishing a value-added service product screening evaluation grading standard according to the product screening evaluation scores;
if the screening evaluation scores of the products are in the range of [90,100], the value-added service product is a high-potential value-added product;
if the screening evaluation scores of the products are in the range of 80 and 90, the value-added service product is a higher potential value-added product;
if the screening evaluation scores of the products are in the range of 70 and 80, the value-added service product is a general potential value-added product;
if the product screening evaluation score is at [0,70 ], the value added service product is a low potential value added product.
It should be noted that the invention provides a value-added service product screening and evaluating method for a power supply business hall, which avoids deviation of an off-line experience hall from original positioning during product screening or selects products with poor development compliance, low product value and low popularization feasibility by constructing a scientifically available value-added service product evaluating and grading system, and generates unnecessary resource and cost investment, thereby reducing opportunity cost as much as possible; according to the invention, the evaluation index weight is determined through the analytic hierarchy process and the Delphi method, so that empirical judgment is avoided, subjective judgment errors of people are reduced to a certain extent, the rationality of each evaluation index weight is improved, a quantitative analysis product evaluation standard system is constructed, the score and grading standard of each index are defined, the evaluation grading of the value added service products of the experience hall under the quantization line is facilitated, the evaluation objectivity of the value added service is improved, the screening evaluation is more comprehensive, and the operability is stronger; in addition, the invention takes the 'south network online' electric sharing ring value-added service product as a carrier, constructs a 'double linkage' online platform+offline experience hall product screening evaluation system, explores and forms a set of closed loop flow systems which are mature, can be popularized and applied, can be used for product screening, product evaluation, product classification and the like, and provides guidance for comprehensively pushing the offline business hall entity transformation.
In a second aspect of the present disclosure,
the utility model provides a power supply business hall value-added service product screening evaluation system, includes:
the index weight calculation module is used for constructing a value-added service product screening and evaluating index system of the power supply business hall by taking the product as a research object, and determining the weight of each evaluating index in the value-added service product screening and evaluating index system by adopting a hierarchical analysis method;
the product score evaluation module is used for establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index and calculating each product screening evaluation score;
and the evaluation grading module is used for determining the screening evaluation grading of the value-added service products according to the screening evaluation scores of the products so as to objectively evaluate the value-added service products.
In a third aspect of the present disclosure,
there is provided an apparatus comprising:
a processor;
a memory for storing processor-executable instructions;
wherein the processor is configured to invoke the instructions stored in the memory to perform the method of any of the preceding.
In a fourth aspect of the present disclosure,
there is provided a computer readable storage medium having stored thereon computer program instructions comprising:
the computer program instructions, when executed by a processor, implement a method of any of the preceding.
The present invention may be a method, apparatus, system, and/or computer program product, which may include a computer-readable storage medium having computer-readable program instructions embodied thereon for performing various aspects of the present invention.
The computer readable storage medium may be a tangible device that can hold and store instructions for use by an instruction execution device. The computer readable storage medium may be, for example, but not limited to, an electronic storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: portable computer disks, hard disks, random Access Memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), static Random Access Memory (SRAM), portable compact disk read-only memory (CD-ROM), digital Versatile Disks (DVD), memory sticks, floppy disks, mechanical coding devices, punch cards or in-groove structures such as punch cards or grooves having instructions stored thereon, and any suitable combination of the foregoing. Computer-readable storage media, as used herein, are not to be construed as transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through waveguides or other transmission media (e.g., optical pulses through fiber optic cables), or electrical signals transmitted through wires.
Example 2
Referring to fig. 2, a second embodiment of the present invention, which is different from the first embodiment, provides a verification test of a value-added service product screening evaluation method for a power supply business hall, so as to verify and explain the technical effects adopted in the method.
The embodiment combines value-added service products in the 'south network online' electric sharing circle to form an experience hall product screening object, develops value-added product screening evaluation from three dimensions of development compliance, product value and popularization feasibility, and classifies various products into low-potential value-added products, general-potential value-added products, higher-potential value-added products and high-potential value-added products according to product classification standards.
Through evaluation, screening and grading of the model, the electric automobile and related services, power credits, shortcut electricians and intelligent households belong to higher potential value-added products, and the product scores are mainly positioned at [80, 90); products such as intelligent power distribution houses, power equipment debugging, operation and maintenance households, energy storage project solutions, energy source hosting and the like belong to general potential value-added products, the product scoring is mainly at [70,80 ], the detailed evaluation scores and screening results are shown in table 2, and the scoring results of various value-added service products are shown in fig. 2.
Table 2: "south Net Online" value added service product screening and rating standard scene application score.
From the above, the method provided by the invention determines the evaluation index weight through the analytic hierarchy process and the Delphi method, avoids empirical judgment, reduces subjective judgment errors of people to a certain extent, improves the rationality of each evaluation index weight, constructs a quantitative analysis product evaluation standard system, and defines the score value and the score rating standard of each index, thereby being beneficial to quantifying the evaluation grading of the value-added service products of the experience hall under the line, improving the evaluation objectivity of the value-added service, ensuring more comprehensive screening evaluation and stronger operability.
It should be noted that the above embodiments are only for illustrating the technical solution of the present invention and not for limiting the same, and although the present invention has been described in detail with reference to the preferred embodiments, it should be understood by those skilled in the art that the technical solution of the present invention may be modified or substituted without departing from the spirit and scope of the technical solution of the present invention, which is intended to be covered in the scope of the claims of the present invention.
Claims (10)
1. The screening and evaluating method for the value-added service products of the power supply business hall is characterized by comprising the following steps of:
constructing a value-added service product screening evaluation index system of a power supply business hall by taking a product as a research object;
determining the weight of each evaluation index in the value-added service product screening evaluation index system by adopting an analytic hierarchy process;
establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index, and calculating the screening evaluation score of each product;
and determining the screening evaluation grades of the value-added service products according to the screening evaluation scores of the products, and realizing objective evaluation of the value-added service products.
2. The power supply business hall value added service product screening and evaluating method as claimed in claim 1, wherein: the power supply business hall value added service product screening evaluation index system comprises 3 evaluation dimensions, 10 primary indexes and 24 secondary indexes;
the 3 evaluation dimensions comprise a development compliance dimension, a product value dimension and a popularization feasibility dimension;
the development fit dimension comprises 2 primary indexes of strategic support and positioning fit, the strategic support comprises 2 secondary indexes of national policy encouraging major development direction and enterprise planning major development, and the positioning fit comprises 3 secondary indexes which meet the digital transformation requirement, the construction direction of a power supply service system and the strategic transformation requirement;
the product value dimension comprises 3 primary indexes of a customer demand, a product uniqueness and a brand value, wherein the customer demand comprises 3 secondary indexes of a total product service sales amount, a product service sales amount increase and a large customer product service demand, the product uniqueness comprises 2 secondary indexes of a product service monopolization and a product service characteristic dominance, and the brand value comprises 2 secondary indexes of a brand existing awareness and an enterprise image improvement effect;
the promotion feasibility dimension comprises 5 primary indexes of smooth supply, resource investment, operation difficulty, competition degree and collaborative development, the smooth supply comprises 3 secondary indexes of selectable supplier quantity, supplier bargained capability and supplier cooperation degree, the resource investment comprises 3 secondary indexes of product service required occupied area, product service required personnel quantity, product service purchasing and goods spreading cost, the operation difficulty comprises 3 secondary indexes of product service participant quantity, product service complexity and technical difficulty and product service risk level, the competition degree comprises 2 secondary indexes of product service market bid quantity and product service market development maturity, and the collaborative development comprises 1 secondary index of product service complementarity.
3. The value-added service product screening and evaluating method for a power supply business hall according to any one of claims 1 to 2, characterized in that: the determination of the weight of each evaluation index includes,
comparing the relative importance of all levels of evaluation indexes by using a Delphi method, and constructing a judgment matrix corresponding to the hierarchical structure model according to the comparison result;
the calculation of the decision matrix a includes,
wherein b in Representing the elements of the ith row and nth column in the judgment matrix;
calculating a weight vector of each evaluation index and a maximum characteristic root of the judgment matrix;
the calculation of the weight vector includes,
wherein w is i Represents the i-th index weight, a ij A represents the judgment value of the ith row and the jth column kj A judgment value indicating the kth row and the jth column;
the maximum characteristic root lambda max The calculation of (c) includes the steps of,
wherein w is j Representing the j-th index weight;
calculating a consistency index through the maximum characteristic root, searching a corresponding average consistency index according to the consistency index and the order of the judgment matrix, and calculating a consistency ratio through the average consistency index;
the calculation of the consistency ratio includes,
wherein CI represents a consistency index, CR represents a consistency ratio, and RI represents an average consistency index.
4. The power supply business hall value added service product screening and evaluating method as claimed in claim 3, wherein: the determination of the consistency ratio includes,
if the consistency ratio is smaller than 0.1, the consistency of the judgment matrix is considered to be acceptable, and the weight vector calculated according to the judgment matrix can be used as the weight of each factor;
if the consistency ratio is greater than or equal to 0.1, the consistency of the judgment matrix is considered to be unacceptable, and a matrix with failed consistency is returned to the expert for carrying out matrix judgment again.
5. The power supply business hall value added service product screening and evaluating method according to claim 4, wherein: also included is a method of manufacturing a semiconductor device,
in order to avoid unilateral performance and individuality, a plurality of experts are required to be used when the experts score, and the scores of the plurality of experts are required to be integrated when the weight of each evaluation index is calculated;
the expert scores the index system and then calculates the scored result, if the scored result passes the consistency test, the scored result is qualified, if the scored result fails the consistency test, the scored result is returned to the expert, and the expert is asked to score until the scored result passes the consistency test;
and carrying out geometric average on the weights under each index of each expert, and taking the calculated geometric average value as the weight value of the evaluation index.
6. The power supply business hall value added service product screening and evaluating method according to claim 5, wherein: the calculation of the value added service product screening evaluation model of the power supply business hall comprises,
establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index;
weighting each secondary index according to the weight of each secondary index and the grading condition of each secondary index, and calculating the grading of each primary index;
calculating the score of each evaluation dimension according to the weight of each first-level index and the score of each first-level index, and calculating the screening evaluation score of each product according to the weight of each evaluation dimension and the score of each evaluation dimension;
the calculation of the individual product screening evaluation score F includes,
wherein f i Indicating the i-th index value.
7. The power supply business hall value added service product screening and evaluating method as claimed in claim 6, wherein: the determination of the value added service product screening evaluation rating includes,
establishing a value-added service product screening evaluation grading standard according to the product screening evaluation scores;
if the screening evaluation scores of the products are in the range of [90,100], the value-added service product is a high-potential value-added product;
if the screening evaluation scores of the products are in the range of 80,90, the value-added service product is a higher-potential value-added product;
if the screening evaluation scores of the products are in the range of 70 and 80, the value-added service product is a general potential value-added product;
if the product screening evaluation score is at [0,70 ], the value-added service product is a low-potential value-added product.
8. A value added service product screening and evaluating system for a power supply business hall, comprising:
the index weight calculation module is used for constructing a value-added service product screening and evaluating index system of the power supply business hall by taking the product as a research object, and determining the weight of each evaluating index in the value-added service product screening and evaluating index system by adopting a hierarchical analysis method;
the product score evaluation module is used for establishing a value-added service product screening evaluation model of the power supply business hall based on the weight of each evaluation index and calculating each product screening evaluation score;
and the evaluation grading module is used for determining the screening evaluation grading of the value-added service products according to the screening evaluation scores of the products so as to objectively evaluate the value-added service products.
9. An apparatus, characterized in that the apparatus comprises,
a processor;
a memory for storing processor-executable instructions;
the processor is configured to invoke the instructions stored in the memory to perform the method of any of claims 1-7.
10. A computer readable storage medium having stored thereon computer program instructions, which when executed by a processor, implement the method of any of claims 1 to 7.
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