CN116009795A

CN116009795A - Method, device, equipment and computer storage medium for processing printing blockage

Info

Publication number: CN116009795A
Application number: CN202211727076.5A
Authority: CN
Inventors: 刘长缨
Original assignee: China Construction Bank Corp Beijing Branch
Current assignee: China Construction Bank Corp Beijing Branch
Priority date: 2022-12-30
Filing date: 2022-12-30
Publication date: 2023-04-25

Abstract

The application discloses a print blocking processing method, a device, equipment and a computer storage medium. The method comprises the following steps: and under the condition that the printing blockage is detected, closing the printing service, acquiring a printing service state, displaying the printing service state, and under the condition that the printing service state is closed, receiving a first input of a user, responding to the first input, deleting the suspended printing file, and restarting the printing service. Under the condition of printing blockage, the printing service is automatically closed, blocked printing files are cleaned by one key, the printing service is restarted, the normal operation of the printing system is quickly recovered, and the office efficiency is improved.

Description

Method, device, equipment and computer storage medium for processing printing blockage

Technical Field

The application belongs to the technical field of printing, and particularly relates to a method, a device, equipment and a computer storage medium for processing printing blockage.

Background

When the system is blocked, the printing service is suspended, and the printing dead process is generated, in this case, the printing service needs to be manually closed, then the suspended printing document is deleted, and the printing service is manually started again. The operation is comparatively loaded down with trivial details, influences office efficiency.

Disclosure of Invention

The embodiment of the application provides a processing method, a device, equipment and a computer storage medium for printing blocking, which can clean blocked printing files by one key and restart printing service, quickly recover normal operation of a printing system and improve office efficiency.

In a first aspect, an embodiment of the present application provides a method for processing print congestion, where the method includes:

in the event that a print jam is detected, closing the print service;

acquiring a printing service state and displaying the printing service state;

receiving a first input from a user if the print service status is off;

deleting the suspended print file in response to the first input;

restarting the print service.

In one possible implementation embodiment, the method further includes:

in the case where the print service state is in the on state, the print service is re-turned off.

In one possible implementation embodiment, the method further includes:

receiving a second input from the user if the print service status is off;

in response to the second input, the print service is restarted.

In one possible implementation, before shutting down the print service, the method further comprises:

receiving a third input from the user;

in response to the third input, print jam detection is turned on.

In one possible implementation, the suspended print file includes a document or picture.

In one possible implementation, the print congestion handling method is applied to windows systems.

In a second aspect, an embodiment of the present application provides a processing apparatus for printing congestion, including:

a print service closing module for closing the print service in case of detecting print jam;

the acquisition module is used for acquiring the printing service state and displaying the printing service state;

a receiving module for receiving a first input of a user in case the print service status is in a closed state;

a deletion module for deleting the suspended print file in response to the first input;

and the restarting module is used for restarting the printing service.

In one possible implementation embodiment, the method further includes:

the print service closing module is further used for closing the print service again when the print service state is in an open state.

In one possible implementation embodiment, the method further includes:

the receiving module is further used for receiving a second input of the user when the printing service state is in a closed state;

the restarting module is further configured to restart the printing service in response to the second input.

In one possible implementation embodiment, the apparatus further includes:

the receiving module is also used for receiving a third input of a user before the printing service is closed;

an opening module for opening print jam detection in response to a third input.

In a third aspect, an embodiment of the present application provides a print-blocking processing apparatus, including:

a processor and a memory storing computer program instructions;

the processor, when executing the computer program instructions, implements the method of any of the above in print blocking.

In a fourth aspect, embodiments of the present application provide a computer storage medium having stored thereon computer program instructions that when executed by a processor implement a method for handling print congestion in any of the above.

In a fifth aspect, embodiments of the present application provide a computer program product, where instructions in the computer program product, when executed by a processor of an electronic device, enable the electronic device to perform a method for handling print congestion according to any one of the above.

According to the method, the device, the equipment and the computer storage medium for processing the printing blockage, when the printing blockage is detected, the printing service is closed, the printing service state is obtained, the printing service state is displayed, when the printing service state is closed, a first input of a user is received, the suspended printing file is deleted in response to the first input, and the printing service is restarted. Under the condition of printing blockage, the printing service is automatically closed, blocked printing files are cleaned by one key, the printing service is restarted, the normal operation of the printing system is quickly recovered, and the office efficiency is improved.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the embodiments of the present application will be briefly described, and it is possible for a person skilled in the art to obtain other drawings according to these drawings without inventive effort.

FIG. 1 is a flow diagram of a method for handling print congestion provided by one embodiment of the present application;

FIG. 2 is a schematic diagram of a print-blocking handling device according to another embodiment of the present application;

fig. 3 is a schematic structural view of a print-blocking processing apparatus provided in a further embodiment of the present application.

Detailed Description

Features and exemplary embodiments of various aspects of the present application are described in detail below to make the objects, technical solutions and advantages of the present application more apparent, and to further describe the present application in conjunction with the accompanying drawings and the detailed embodiments. It should be understood that the specific embodiments described herein are intended to be illustrative of the application and are not intended to be limiting. It will be apparent to one skilled in the art that the present application may be practiced without some of these specific details. The following description of the embodiments is merely intended to provide a better understanding of the present application by showing examples of the present application.

It is noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of other like elements in a process, method, article or apparatus that comprises the element.

In order to solve the problems in the prior art, embodiments of the present application provide a method, an apparatus, a device, and a computer storage medium for processing print congestion. The following first describes a method for handling print congestion provided in the embodiment of the present application.

Fig. 1 is a flow chart of a method for handling print congestion according to an embodiment of the present application.

As shown in fig. 1, the method for processing print congestion provided in the embodiment of the present application includes the following steps.

S110, closing the printing service when the printing blockage is detected.

The print service is a service for printing a document, and the print jam is a case where a document to be printed cannot be printed when the document is printed. When the printing service normally operates, any file to be printed can be printed, when the files are too many, the printing service is performed according to the time sequence, and after the printing of the last printed file is finished, the next file is continuously printed until all the files to be printed are printed.

Here, in the case where the system detects print jam, the print service is turned off.

S120, acquiring a printing service state and displaying the printing service state.

Wherein the print service status is a current status of the print service.

Here, the print service state includes opening and closing, acquiring the print service state, and displaying the print service state at the terminal for the user to view the current print service state, and performing the next operation according to the print service state.

S130, receiving a first input of a user when the printing service state is in a closed state.

Here, the first input may be a touch operation or a click operation by the user on the display of the print service status interface, or may be a click operation on the keyboard in the case of displaying the print service status interface.

As one example, in a case where the display print service state is in off, the user may input the letter "y" using the keyboard, and the first input is a click operation on the letter "y" on the keyboard.

And S140, deleting the suspended printing file in response to the first input.

The suspended print file is a file which cannot be printed, and can be any file which needs to be printed.

Here, in the case where the print service state is in the off state, the suspended print file is deleted.

As one example, the user enters the letter "y" using the keyboard, deleting the suspended print file.

S150, restarting the printing service.

Here, the suspended print file is deleted, and after the print blocking is repaired, the print service is restarted, and normal printing of the system is resumed.

In this way, when the print jam is detected, the print service is closed, the print service state is acquired, the print service state is displayed, when the print service state is closed, a first input of a user is received, the suspended print file is deleted in response to the first input, and the print service is restarted. Under the condition of printing blockage, the printing service is automatically closed, blocked printing files are cleaned by one key, the printing service is restarted, the normal operation of the printing system is quickly recovered, and the office efficiency is improved.

Based on this, in some embodiments, the method may further comprise:

In some embodiments, in the event that a print jam is detected, the delete operation of the suspended print file requires operation with the print service in a closed state, and when the print service state is in an open state, the print service is re-closed.

In this way, in the case where a print jam is detected, it is ensured that the suspended print file is subjected to a deletion operation in the case where the print service state is in the off state.

Based on this, in some embodiments, the method may further comprise:

receiving a second input from the user if the print service status is off;

in response to the second input, the print service is restarted.

In some embodiments, because of factors such as network disfluency, the printing service may have a short time of blocking, and needs to wait for a while, and then resume the normal printing state without deleting the suspended file, but the system already detects that the printing service has a print blocking, and closes the printing service, where the printing service state is in a closed state, the user may determine, according to the situation, whether the printing service has a print blocking, and if the printing service has not a blocking, receive a second input of the user, restart the printing service in response to the second input, and resume normal printing of the system, where the second input is a touch operation or a click operation on a display of a printing service state interface, or may be a click operation on a keyboard in a case of displaying the printing service state interface.

For the situation that the printing service possibly has short blocking because of factors such as unsmooth network and the like, waiting for a while and recovering by oneself, if the user judges that printing blockage does not occur, the user can restart the printing service and delete the suspended printing file, so that the user does not need to print the file again when using the printing service, and the printing of the file can be completed.

Based on this, in some embodiments, before the above S110, the method may further include:

receiving a third input from the user;

in response to the third input, print jam detection is turned on.

In some embodiments, the user may download the print jam detection tool from the server to the local computer, select an icon of the print jam detection tool after the download is completed, click the right mouse button, select to run with the administrator identity, and complete the installation. After the installation is completed, receiving a third input of a user, and responding to the third input, opening the printing blocking detection, wherein the third input is an opening operation of the user for the printing blocking detection in the printing blocking detection tool.

In this way, the print jam detection is put in the on state, and the print state is detected.

Based on this, in some embodiments, the pending print file includes a document or picture.

In some embodiments, the pending print file may include any one or more documents or pictures to be printed, where the plurality includes two.

In this way, a delete operation may be performed on the suspended file or files to repair print congestion.

Based on this, in some embodiments, the print congestion processing method is applied to windows systems.

In some embodiments, a small print jam detection tool (e.g., the size of the print jam detection tool is 2 KB) is installed in the windows system, the occupation of the storage space of the system is negligible, and the print jam detection tool does not need to be attached to other programs or plug-ins and can run independently. By integrating the deleting and emptying command scripts, when the windows system print cache is blocked, the system print service is closed, the blocked print file is deleted, the print service is restarted, and the repair is not needed to be manually interfered.

In this way, when print congestion occurs in the windows system, the print service can be turned off, and the print congestion can be repaired.

Based on the print blocking processing method provided by the embodiment, correspondingly, the application also provides a specific implementation mode of the print blocking processing device. Please refer to the following examples.

Referring first to fig. 2, a print-blocking processing apparatus 200 provided in an embodiment of the present application includes:

a print service closing module 210 for closing the print service in case of detecting a print jam;

an acquiring module 220, configured to acquire a print service status and display the print service status;

a receiving module 230 for receiving a first input of a user in case the print service status is in a closed state;

a delete module 240 for deleting the suspended print file in response to the first input;

a restarting module 250 for restarting the printing service.

Based on this, in some embodiments, the apparatus 200 may further include:

the print service closing module 210 is further configured to re-close the print service if the print service status is on.

Based on this, in some embodiments, the apparatus 200 may further include:

the receiving module 230 is further configured to receive a second input from the user if the print service status is off;

the restarting block 250 is further configured to restart the printing service in response to the second input.

Based on this, in some embodiments, the apparatus 200 may further include:

the receiving module 230 is further configured to receive a third input from the user before the print service is turned off;

an opening module for opening print jam detection in response to a third input.

The modules of the print blocking processing device provided in the embodiment of the present application may implement the functions of each step of the print blocking processing method provided in fig. 1, and may achieve the corresponding technical effects, which are not described herein for brevity.

Based on the same inventive concept, the embodiment of the application also provides electronic equipment.

Fig. 3 shows a schematic hardware configuration of a print-blocking processing apparatus provided in an embodiment of the present application.

The processing device at print congestion may comprise a processor 301 and a memory 302 storing computer program instructions.

In particular, the processor 301 may include a central processing unit (Central Processing Unit, CPU), or an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), or may be configured to implement one or more integrated circuits of embodiments of the present application.

Memory 302 may include mass storage for data or instructions. By way of example, and not limitation, memory 302 may comprise a Hard Disk Drive (HDD), floppy Disk Drive, flash memory, optical Disk, magneto-optical Disk, magnetic tape, or universal serial bus (Universal Serial Bus, USB) Drive, or a combination of two or more of the foregoing. Memory 302 may include removable or non-removable (or fixed) media, where appropriate. Memory 302 may be internal or external to the integrated gateway disaster recovery device, where appropriate. In a particular embodiment, the memory 302 is a non-volatile solid-state memory.

The Memory may include Read Only Memory (ROM), random access Memory (Random Access Memory, RAM), magnetic disk storage media devices, optical storage media devices, flash Memory devices, electrical, optical, or other physical/tangible Memory storage devices. Thus, in general, the memory includes one or more tangible (non-transitory) computer-readable storage media (e.g., memory devices) encoded with software comprising computer-executable instructions and when the software is executed (e.g., by one or more processors) it is operable to perform the operations described with reference to methods in accordance with aspects of the present disclosure.

The processor 301 implements the method of processing print congestion in any of the above embodiments by reading and executing computer program instructions stored in the memory 302.

In one example, the print-blocking processing device may also include a communication interface 303 and a bus 310. As shown in fig. 3, the processor 301, the memory 302, and the communication interface 303 are connected to each other by a bus 310 and perform communication with each other.

The communication interface 303 is mainly used to implement communication between each module, device, unit and/or apparatus in the embodiments of the present application.

Bus 310 includes hardware, software, or both that couple the components of the print-blocking processing device to each other. By way of example, and not limitation, the buses may include an accelerated graphics port (Accelerated Graphics Port, AGP) or other graphics Bus, an enhanced industry standard architecture (Extended Industry Standard Architecture, EISA) Bus, a Front Side Bus (FSB), a HyperTransport (HT) interconnect, an industry standard architecture (Industry Standard Architecture, ISA) Bus, an Infiniband interconnect, a low pin count (Linear Predictive Coding, LPC) Bus, a memory Bus, a micro channel architecture (MicroChannel Architecture, MCa) Bus, a peripheral component interconnect (Peripheral Component Interconnect, PCI) Bus, a PCI-Express (Peripheral Component Interconnect-X, PCI-X) Bus, a serial advanced technology attachment (Serial Advanced Technology Attachment, SATA) Bus, a video electronics standards association Local Bus (VLB) Bus, or other suitable Bus, or a combination of two or more of these. Bus 310 may include one or more buses, where appropriate. Although embodiments of the present application describe and illustrate a particular bus, the present application contemplates any suitable bus or interconnect. The electronic device may execute the print blocking processing method in the embodiment of the present invention, thereby implementing the print blocking processing method described in fig. 1.

In addition, in combination with the method for processing print congestion in the above embodiments, embodiments of the present application may provide a computer storage medium to be implemented. The computer storage medium has stored thereon computer program instructions; the computer program instructions, when executed by a processor, implement a method of handling print congestion in any of the above embodiments.

The present application also provides a computer program product, the instructions in which, when executed by a processor of an electronic device, cause the electronic device to perform the respective processes of the processing method embodiments implementing any of the print congestion described above.

It should be clear that the present application is not limited to the particular arrangements and processes described above and illustrated in the drawings. For the sake of brevity, a detailed description of known methods is omitted here. In the above embodiments, several specific steps are described and shown as examples. However, the method processes of the present application are not limited to the specific steps described and illustrated, and those skilled in the art can make various changes, modifications, and additions, or change the order between steps, after appreciating the spirit of the present application.

The functional blocks shown in the above-described structural block diagrams may be implemented in hardware, software, firmware, or a combination thereof. When implemented in hardware, it may be, for example, an electronic circuit, an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), suitable firmware, a plug-in, a function card, or the like. When implemented in software, the elements of the present application are the programs or code segments used to perform the required tasks. The program or code segments may be stored in a machine readable medium or transmitted over transmission media or communication links by a data signal carried in a carrier wave. A "machine-readable medium" may include any medium that can store or transfer information. Examples of machine-readable media include electronic circuitry, semiconductor Memory devices, read-Only Memory (ROM), flash Memory, erasable Read-Only Memory (Erasable Read Only Memory, EROM), floppy disks, compact discs (Compact Disc Read-Only Memory, CD-ROM), optical disks, hard disks, fiber optic media, radio Frequency (RF) links, and the like. The code segments may be downloaded via computer networks such as the internet, intranets, etc.

It should also be noted that the exemplary embodiments mentioned in this application describe some methods or systems based on a series of steps or devices. However, the present application is not limited to the order of the above-described steps, that is, the steps may be performed in the order mentioned in the embodiments, may be different from the order in the embodiments, or several steps may be performed simultaneously.

Aspects of the present disclosure are described above with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the disclosure. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, enable the implementation of the functions/acts specified in the flowchart and/or block diagram block or blocks. Such a processor may be, but is not limited to being, a general purpose processor, a special purpose processor, an application specific processor, or a field programmable logic circuit. It will also be understood that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware which performs the specified functions or acts, or combinations of special purpose hardware and computer instructions.

In the foregoing, only the specific embodiments of the present application are described, and it will be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the systems, modules and units described above may refer to the corresponding processes in the foregoing method embodiments, which are not repeated herein. It should be understood that the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive various equivalent modifications or substitutions within the technical scope of the present application, which are intended to be included in the scope of the present application.

Claims

1. A method of handling print congestion, comprising:

in the event that a print jam is detected, closing the print service;

acquiring a printing service state and displaying the printing service state;

receiving a first input from a user if the print service status is off;

deleting the suspended print file in response to the first input;

restarting the print service.

2. The method of processing print congestion according to claim 1, further comprising:

and re-closing the printing service when the printing service state is in an open state.

3. The method of processing print congestion according to claim 1, further comprising:

receiving a second input from the user if the print service status is off;

responsive to the second input, restarting the print service.

4. The method of handling print congestion according to claim 1, wherein prior to shutting down the print service, the method further comprises:

receiving a third input from the user;

in response to the third input, print jam detection is turned on.

5. The method of claim 1, wherein the suspended print file comprises a document or a picture.

6. The method for handling print congestion according to claim 1, wherein the method for handling print congestion is applied to windows systems.

7. A print jam handling apparatus, the apparatus comprising:

a delete module for deleting the suspended print file in response to the first input;

and the restarting module is used for restarting the printing service.

8. The print-blocking handling device of claim 7, further comprising:

the print service closing module is further configured to re-close the print service when the print service state is in an open state.

9. The print-blocking handling device of claim 7, further comprising:

the receiving module is further configured to receive a second input from a user when the print service status is in a closed state;

10. The print-blocking handling device of claim 7, wherein the device further comprises:

the receiving module is further used for receiving a third input of a user before the printing service is closed;

an opening module for opening print jam detection in response to the third input.

11. A print-blocking handling device, the device comprising: a processor and a memory storing computer program instructions;

the processor, when executing the computer program instructions, implements a method of handling print congestion as claimed in any one of claims 1 to 6.

12. A computer readable storage medium, having stored thereon computer program instructions which, when executed by a processor, implement a method of handling print congestion as claimed in any one of claims 1 to 6.

13. A computer program product, characterized in that instructions in the computer program product, when executed by a processor of an electronic device, enable the electronic device to perform the method of handling print congestion according to any of claims 1-6.