CN115936892A - Customer information management method and device and related products - Google Patents

Customer information management method and device and related products Download PDF

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Publication number
CN115936892A
CN115936892A CN202211043024.6A CN202211043024A CN115936892A CN 115936892 A CN115936892 A CN 115936892A CN 202211043024 A CN202211043024 A CN 202211043024A CN 115936892 A CN115936892 A CN 115936892A
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China
Prior art keywords
client
information
agent
customer
service
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CN202211043024.6A
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Chinese (zh)
Inventor
程航
谢立治
武天舒
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Bank of China Ltd
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Bank of China Ltd
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Priority to CN202211043024.6A priority Critical patent/CN115936892A/en
Publication of CN115936892A publication Critical patent/CN115936892A/en
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Abstract

The application provides a method and a device for managing customer information and a related product, which can be applied to the financial field or other fields. The method comprises the following steps: the method comprises the steps of firstly obtaining a handling service, and obtaining information of a handling client when the handling service is a handling service. And finally, determining the agent customer as the specific customer for the illegal fund transfer according to the agent customer information. Therefore, after the transaction service is identified as the agency service, the agency client is further judged whether to be the specific client for illegal fund transfer prevention, namely, the information of the agency client is managed from multiple acquired and identified dimensions, the technical problems caused by manual additional recording and illegal fund transfer prevention check through service means in the prior art are avoided, and the risk monitoring accuracy is improved.

Description

Method and device for managing customer information and related products
Technical Field
The present application relates to the field of information processing, and in particular, to a method and an apparatus for managing client information, and a related product.
Background
In banking, there is a risk associated with brokerage services, such as depositing and withdrawing money on behalf of others, transferring money, opening accounts, etc. For example, the bank teller has low risk awareness, and the violation is that the client in the wrong place handles services such as inquiry, transfer and the like. Or the shell company actually controls the person to protect the self, finds others to go to a bank for handling, and the like. This adversely affects the clerks and the persons being dealersoned in the bank. Such as bank tellers may cause regulatory processes or complaints from customers. Therefore, risk control for the agent business is very critical.
In the prior art, a teller can be restricted by business rules and regulations to manually make additional records of independent client information and check against illegal fund transfer, and manually record machine accounts for future reference. However, the manual additional recording and the anti-illegal fund transfer check are restricted by business means, which easily causes the teller to miss the recording or check condition, and causes the accuracy of the supervision risk to be low.
Disclosure of Invention
In view of this, the present application provides a method, an apparatus and a related product for customer information management, which aim to improve the accuracy of monitoring risk by determining whether a sponsoring customer is a specific customer for illegal fund transfer prevention.
In a first aspect, the present application provides a method for customer information management, the method comprising:
acquiring a transaction service;
responding to the handling service as a proxy service, and acquiring proxy client information;
and determining the agent customer as the specific customer for the illegal fund transfer according to the agent customer information.
Optionally, determining that the agent customer is a specific customer for illegal fund transfer according to the agent customer information includes:
determining the agent client as a potential client according to the agent client information;
and inputting the information of the agent customer into an illegal fund transfer prevention system, and determining that the agent customer is an illegal fund transfer prevention specific customer.
Optionally, the determining, according to the information of the agent client, that the agent client is a potential client includes:
judging the agent client as a potential client based on a factor matching algorithm according to the agent client information and the existing client information;
in response to the agent information not matching an existing customer information element, determining the agent as a potential customer.
Optionally, before responding that the transacted service is a proxy service, the method further includes:
judging that the transacted business of the client is a proxy business according to the input of the client or the transaction element;
and responding to the condition that the user input meets the preset condition or the transaction element meets the preset element, and determining the transaction service of the client as a proxy service.
Optionally, the method further includes:
storing the information of the client and the basic information of the transacted business, and associating the client transacted business with the management of the client;
and inquiring the information of the client agent and the basic information of the transacted business mutually according to the needs of the client.
In a second aspect, the present application provides an apparatus for customer information management, the apparatus comprising:
the acquisition unit is used for acquiring the handling service;
the response unit is used for responding to the handling service as a handling service and acquiring the information of the handling client;
and the determining unit is used for determining the agent customer as the specific customer for preventing illegal fund transfer according to the agent customer information.
Optionally, the determining unit includes:
the first determining module is used for determining the agent client as a potential client according to the agent client information;
and the second determining module is used for inputting the information of the agent customer into the illegal fund transfer prevention system and determining that the agent customer is the specific illegal fund transfer prevention customer.
Optionally, the first determining module is further configured to determine, according to the information of the agent customer and the information of the existing customer, that the agent customer is a potential customer based on an element matching algorithm; in response to the agent information not matching an existing customer information element, determining the agent as a potential customer.
In a third aspect, the present application provides a user information management generating device, including: at least one processor and a memory communicatively coupled to the at least one processor;
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of the first aspects.
In a fourth aspect, the present application provides a computer readable storage medium having code stored thereon, which when executed by a processor, performs the steps of the method of customer information management as in any one of the first aspect.
The application provides a method and a device for managing customer information and a related product. When the method is executed, the transaction service is firstly obtained, and when the transaction service is an agency service, the agency client information is obtained. And finally, determining the agent customer as the specific customer for the illegal fund transfer according to the agent customer information. Therefore, after the transaction service is identified as the proxy service, the proxy client is further judged whether to be the specific client for illegal fund transfer prevention, namely, the information of the proxy client is managed by multiple acquisition and identification dimensions, so that the technical problems caused by manual additional recording and illegal fund transfer prevention check through service means constraint in the prior art are avoided, and the supervision risk accuracy is improved.
Drawings
To illustrate the technical solutions in the present embodiment or the prior art more clearly, the drawings needed to be used in the description of the embodiment or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of a method for managing client information according to an embodiment of the present disclosure;
FIG. 2 is a flowchart of a method for implementing a determination that a sponsoring client is a specific client for anti-illegal funds transfer according to an embodiment of the present disclosure;
FIG. 3 is a flow chart of another method for managing customer information according to an embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of a device for managing client information according to an embodiment of the present disclosure.
Detailed Description
As mentioned above, the prior art restricts the manual additional recording and the anti-illegal fund transfer checking by business means, which easily results in missing the entry or checking situation of the teller and results in low accuracy of the supervision risk. Based on this, the application provides a method for managing customer information, after the transaction service is identified as the proxy service, the proxy customer is further judged whether the transaction service is the specific customer for anti-illegal fund transfer, namely, the information of the proxy customer is managed by multiple acquired and identified dimensions, and the accuracy of supervision risk is improved.
It should be noted that the user information management method provided by the present invention can be used in the fields of artificial intelligence, block chaining, distributed, cloud computing, big data, internet of things, mobile internet, digital twinning, and finance. The foregoing is merely an example, and does not limit the application field of the method and apparatus for managing client information provided by the present invention.
In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The embodiment of the present application provides a method for managing client information, which may be applied to a banking system, where an execution subject may be a server of the system, and refer to fig. 1, which is a flowchart of a method for managing client information provided by the embodiment of the present application. The method at least comprises the following steps:
s101: and acquiring the handling service.
In the embodiment of the application, a client can apply for transaction service through channels such as a bank counter or an intelligent counter, and the system server receives the transaction service submitted by the front end of the channel to acquire the transaction service. The transaction service can be depositing and withdrawing, transferring, opening an account and the like. For example, when a client applies for transaction, the system server receives that the client selects transaction in a menu bar at the front end of the intelligent counter, or a bank teller inputs transaction at the front end of the bank counter to acquire the transaction.
S102: and responding to the handling service as a proxy service, and acquiring proxy client information.
When the system server receives a transaction service transmitted by the front end of the client channel, namely a service transaction request, whether the currently received transaction service is a proxy service can be judged. And if the service is the agency service, acquiring the client information of the agency person. If the business is not the agency business, the handling business is normally executed.
In the embodiment of the application, the system server may determine whether the currently received transaction service is a proxy service in various ways.
Exemplary 1: and judging according to whether the transacted business directly input by the client is the proxy business or not. When the client indicates that the transacting business is the agency business directly at the bank counter or the intelligent counter, the transacting business is the agency business, otherwise, the transacting business is not the agency business.
Exemplary description 2: and identifying the transacted service as a proxy service according to the service transacted element. For example, if the transaction message is detected to lack the client information, the transaction service is the proxy service.
In the embodiment of the application, when the system server detects that the transacting service is the proxy service, the information of the proxy client needs to be acquired. For example, when the system server detects that the transacted business is the proxy business, a prompt picture is automatically popped up at the front end of a bank counter, the proxy client information supplementary recording picture is automatically skipped, and the information of the proxy client is recorded by the client or a bank teller. In the embodiment of the present application, the information of the proxy client includes a name of the proxy client, certificate information of the proxy client, and the like.
S103: and determining the agent customer as the specific customer for the illegal fund transfer according to the agent customer information.
In the embodiment of the application, after the system server acquires the information of the agent client, the agent client can be determined to be the specific client for preventing illegal fund transfer according to the information of the agent client. The system server calls the anti-illegal fund transfer system, inputs the information of the agent client, such as the name of the agent client and the certificate of the agent client, into the anti-illegal fund transfer system, judges whether the agent client hits the anti-illegal fund transfer, if so, displays the information on a front end interface of a counter, and prompts the agent client to be a specific client for the anti-illegal fund transfer. Cases are also generated in the anti-illegal funds transfer system. If not, the business is normally processed. Therefore, the system server performs anti-illegal fund transfer check according to the information of the agent client instead of the person of the teller, and the accuracy of the supervision risk is improved.
The application provides a method for managing user information, which comprises the steps of firstly obtaining a handling service, and obtaining information of a handling client when the handling service is a handling service. And finally, determining the agent customer as the specific customer for the illegal fund transfer according to the agent customer information. Therefore, after the transaction service is identified as the agency service, the agency client is further judged whether to be the specific client for illegal fund transfer prevention, namely, the information of the agency client is managed from multiple acquired and identified dimensions, the technical problems caused by manual additional recording and illegal fund transfer prevention check through service means in the prior art are avoided, and the risk monitoring accuracy is improved.
There are various ways to determine that a sponsoring client is a specific client for sending illegal funds transfer according to the sponsoring client information. Referring to fig. 2, a flowchart of a method for determining that a representative customer is a specific customer for illegal fund transfer is provided, where the method includes at least the following steps:
s201: and judging whether the agent client is a potential client or not according to the agent client information. If yes, the process proceeds to S202. Otherwise, the process proceeds to S206.
In the embodiment of the application, the potential customers are existing customers not belonging to the bank. In the embodiment of the application, whether the agent client is a potential client can be judged in various ways according to the agent client information.
In one embodiment, the determination may be made based on an element matching algorithm based on the agent customer information and the existing customer information. The element matching algorithm is an implementation algorithm for determining whether the proxy client information is matched with the existing client information. For example, the element matching algorithm is to search a corresponding client through a database storing existing client information based on a name comparison and certificate number comparison, and then the agent client is the existing client, otherwise the agent client is a potential client. For an existing customer at a bank, the customer is automatically determined to be free of anti-illegal funds transfer particulars.
S202: a temporary customer number is automatically generated for the potential customer and an anti-illegal funds transfer system is invoked.
In the embodiment of the application, the potential client may have the anti-illegal fund transfer specificity, and the anti-illegal fund transfer specificity may not exist, so that in order to ensure that the business transaction is not influenced, a temporary client number is firstly generated for the potential client for standby. In addition, the system server calls an illegal fund transfer prevention system, and automatically judges whether the proxy client is an illegal fund transfer prevention client or not by utilizing an illegal fund transfer prevention standard preset in the illegal fund transfer prevention system.
S203: the information of the agent client such as agent client certificate, agent client name, etc. is input into the illegal fund transfer system.
S204: and judging whether the illegal fund transfer is hit, if so, entering S205. Otherwise, S207 is entered.
S205: prompting on an over-the-counter transaction interface and generating a case in an illegal funds transfer system.
S206: the proxy client is an existing client.
S207: and (5) normally handling the service.
In addition, the applicant finds that in the prior art, the business regulation and system is adopted to restrict a teller to manually additionally record independent information of a proxy client, perform illegal fund transfer check and manually record a platform account for back-up, so that the logical association relationship between the proxy client and the proxy service is difficult to reflect, and the query is time-consuming and labor-consuming under the scenes of inquiring the associated information of the proxy service by the proxy client, inquiring the associated information of the proxy client by the proxy service and the like. Based on the above, the present application provides another method for managing customer information, which is used for realizing the logical association between the agent customer and the agent service.
Referring to fig. 3, a flowchart of another method for managing customer information is provided according to an embodiment of the present application. As can be seen from fig. 3, the method at least comprises the following steps:
s301: and acquiring the transaction service.
S302: and when the transacted service is the proxy service, acquiring the information of the proxy client.
S303: and judging whether the agent client is a potential client or not according to the agent client information. If yes, the process proceeds to S304. If not, the process proceeds to S308.
S304: a temporary customer number is automatically generated for the potential customer and an anti-illegal funds transfer system is invoked.
S305: the information of the agent client such as agent client certificate, agent client name, etc. is input into the illegal fund transfer system.
S306: and judging whether the illegal fund transfer is hit, if so, entering S307. Otherwise, the process proceeds to S309.
S307: prompting at an over-the-counter transaction interface and generating a case at an anti-illegal funds transfer system.
S308: the proxy client is an existing client.
S309: and (5) normally handling the service.
S310: storing the information of the agent customer into a database, recording the basic information of the agent service, and associating the agent service and the agent customer.
In the embodiment of the application, the basic information of the agent service includes a transaction date, a transaction serial number and the like. According to the embodiment of the application, the information of the client agent, the basic information of the service agent and the incidence relation of the information of the client agent and the basic information of the service agent are stored in the database.
In the embodiment of the application, the formation of the association relationship between the two can be realized in a plurality of ways, and one way is to connect the basic information of the agent service with the agent customer by presetting an association policy.
S311: and inquiring information according to the customer requirements.
In the embodiment of the application, the client information query of the current agent client, the agent service information query related to the agent client is queried through the agent service, and the like.
According to the customer information management method, the technical problems caused by constraint manual additional recording and anti-illegal fund transfer checking through service means in the prior art are solved, the logical association of the agent customer and the agent service is realized on the basis of improving the accuracy of the supervision risk, the inquiry efficiency under the scenes of inquiring the associated agent service information of the agent customer and inquiring the associated agent customer information of the agent service through the agent service is improved, and the like.
The embodiment of the application provides a device for managing the client information. The device can be applied to a banking system. Referring to fig. 4, a schematic structural diagram of an apparatus 400 for customer information management according to an embodiment of the present application is provided. The device at least comprises the following units:
an obtaining unit 401 is configured to obtain a transaction service.
In the embodiment of the application, a client can apply for transaction service through channels such as a bank counter or an intelligent counter, and an acquisition unit of a system server receives the transaction service submitted by the front end of the channel to acquire the transaction service. The transaction service can be depositing and withdrawing, transferring, opening an account and the like. For example, when a client applies for transaction, the acquisition unit receives that the client selects transaction in a menu bar at the front end of the intelligent counter, or a bank teller inputs transaction at the front end of the bank counter to acquire the transaction.
A responding unit 402, configured to obtain the information of the agent client in response to that the transaction service is an agent service.
When the response unit receives the transaction service transmitted from the front end of the user channel, namely the service transaction request, it can determine whether the currently received transaction service is a proxy service. And if the service is the agency service, acquiring the client information of the agency person. If the business is not the agency business, the handling business is normally executed.
In the embodiment of the application, the system server may determine whether the currently received transaction service is a proxy service in various ways.
Exemplary 1: and judging according to whether the transacted business directly input by the client is the proxy business or not. When the client indicates that the transacting business is the agency business directly at the bank counter or the intelligent counter, the transacting business is the agency business, otherwise, the transacting business is not the agency business.
Exemplary description 2: and identifying the transacted service as a proxy service according to the service transacted element. For example, if the transaction message is detected to lack the client information, the transaction service is the proxy service.
In the embodiment of the application, when the system server detects that the transacting service is the proxy service, the information of the proxy client needs to be acquired. For example, when the system server detects that the handling service is the agency service, a prompt picture is automatically popped up at the front end of a bank counter, the information supplement picture of the agency client is automatically skipped, and the information of the agency client is input by the client or a bank teller. In the embodiment of the present application, the information of the proxy client includes a name of the proxy client, certificate information of the proxy client, and the like.
A determining unit 403, configured to determine that the sponsoring client is the specific anti-illegal fund transfer client according to the sponsoring client information.
In the embodiment of the application, after the information of the sponsoring client is determined to be obtained, the sponsoring client can be determined to be the specific client for preventing illegal fund transfer according to the information of the sponsoring client. The determining unit calls the illegal fund transfer system, inputs the information of the proxy client, such as the name of the proxy client and the certificate of the proxy client, into the illegal fund transfer system, judges whether the proxy client hits the illegal fund transfer, and if the client hits the illegal fund transfer, the client displays the information on a front end interface of a counter to prompt the proxy client to be a specific client for the illegal fund transfer. Cases are also generated in the anti-illegal funds transfer system. If not, the business is normally processed. Therefore, the determining unit performs anti-illegal fund transfer check according to the information of the agent customer instead of the person of the teller, and the accuracy of the supervision risk is improved.
Optionally, according to the determining unit 403, the method includes:
the first determining module is used for determining the agent client as a potential client according to the agent client information;
and the second determining module is used for inputting the information of the agent customer into the illegal fund transfer system and determining that the agent customer is the specific illegal fund transfer customer.
Optionally, the first determining module is further configured to determine, according to the information of the agent customer and the information of the existing customer, that the agent customer is a potential customer based on an element matching algorithm; in response to the agent information not matching existing customer information elements, determining the agent as a potential customer.
Optionally, the apparatus 400 further comprises:
and the judging unit is used for judging that the transacting business of the client is the proxy business according to the input of the client or the transaction factors.
And the service confirmation unit is used for responding to the condition that the input of the client meets the preset condition or the transaction element meets the preset element, and determining the transaction service of the client as the agency service.
Optionally, the apparatus 400 further comprises:
the storage unit is used for storing the information of the client and the basic information of the transacted business and associating the business transacted by the client with the management of the client;
and the query unit is used for carrying out mutual query on the information of the client and the basic information of the business according to the user requirement.
The application provides and discloses a device for user information management. The acquiring unit 501 acquires a transaction service. When the transaction service is a proxy service, the response unit 502 acquires information of the proxy client. The determining unit 503 determines the agent customer as the illegal fund transfer resisting specific customer based on the agent customer information. Therefore, after the transaction service is identified as the agency service, the agency client is further judged whether to be the specific client for illegal fund transfer prevention, namely, the information of the agency client is managed from multiple acquired and identified dimensions, the technical problems caused by manual additional recording and illegal fund transfer prevention check through service means in the prior art are avoided, and the risk monitoring accuracy is improved.
The embodiment of the application also provides corresponding generation equipment and a computer storage medium, which are used for realizing the scheme provided by the embodiment of the application.
The device comprises a memory and a processor, wherein the memory is used for storing instructions or codes, and the processor is used for executing the instructions or codes so as to enable the device to execute the method for managing the client information in any embodiment of the application.
The computer storage medium has code stored therein that, when executed, causes an apparatus that executes the code to implement a method as described in any of the embodiments of the present application.
In the embodiments of the present application, the names "first" and "second" (if present) in the names "first" and "second" are used for name identification, and do not represent the first and second in sequence.
As can be seen from the above description of the embodiments, those skilled in the art can clearly understand that all or part of the steps in the method of the above embodiments may be implemented by software plus a general hardware platform. Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a storage medium, such as a read-only memory (ROM)/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network communication device such as a router, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the apparatus embodiment, since it is substantially similar to the method embodiment, it is relatively simple to describe, and reference may be made to some descriptions of the method embodiment for relevant points. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
The above description is only an exemplary embodiment of the present application, and is not intended to limit the scope of the present application.

Claims (10)

1. A method of customer information management, the method comprising:
acquiring a handling service;
responding to the handling service as a proxy service, and acquiring proxy client information;
and determining the agent customer as the specific customer for the illegal fund transfer according to the agent customer information.
2. The method of claim 1, wherein determining that the sponsoring client is an anti-illegal funds transfer specific client based on the sponsoring client information comprises:
determining the agent client as a potential client according to the agent client information;
and inputting the information of the agent customer into an illegal fund transfer prevention system, and determining that the agent customer is an illegal fund transfer prevention specific customer.
3. The method of claim 2, wherein determining that the agent is a potential customer based on the agent information comprises:
judging the agent client as a potential client based on a factor matching algorithm according to the agent client information and the existing client information;
in response to the agent information not matching existing customer information elements, determining the agent as a potential customer.
4. The method of claim 1, wherein before responding to the transaction service being a proxy service, the method further comprises:
judging that the transacting business of the client is a proxy business according to the input of the client or the transaction elements;
and determining the transaction service of the client as a proxy service in response to the client input meeting a preset condition or the transaction element meeting a preset element.
5. The method of claims 1-4, further comprising:
storing the information of the client and the basic information of the transacted business, and associating the client transacted business with the management of the client;
and inquiring the information of the client agent and the basic information of the transacted business mutually according to the needs of the client.
6. An apparatus for customer information management, the apparatus comprising:
the acquisition unit is used for acquiring the handling service;
the response unit is used for responding to the handling service as a handling service and acquiring the information of the handling client;
and the determining unit is used for determining the agent customer as the specific customer for preventing illegal fund transfer according to the agent customer information.
7. The apparatus of claim 6, wherein the determining unit comprises:
the first determining module is used for determining the agent client as a potential client according to the agent client information;
and the second determining module is used for inputting the information of the agent customer into the illegal fund transfer prevention system and determining that the agent customer is the specific illegal fund transfer prevention customer.
8. The apparatus of claim 7, wherein the first determining module is further configured to determine the agent as a potential customer based on an element matching algorithm according to the agent information and the existing customer information; in response to the agent information not matching existing customer information elements, determining the agent as a potential customer.
9. A customer information management generation apparatus comprising: at least one processor and a memory communicatively coupled to the at least one processor;
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1 to 5.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium has stored thereon a program which, when being executed by a processor, carries out the steps of the method for customer information management according to any one of claims 1 to 5.
CN202211043024.6A 2022-08-29 2022-08-29 Customer information management method and device and related products Pending CN115936892A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202211043024.6A CN115936892A (en) 2022-08-29 2022-08-29 Customer information management method and device and related products

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202211043024.6A CN115936892A (en) 2022-08-29 2022-08-29 Customer information management method and device and related products

Publications (1)

Publication Number Publication Date
CN115936892A true CN115936892A (en) 2023-04-07

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
CN202211043024.6A Pending CN115936892A (en) 2022-08-29 2022-08-29 Customer information management method and device and related products

Country Status (1)

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CN (1) CN115936892A (en)

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