CN115860707A

CN115860707A - Received mail associated work order method, device, electronic equipment and storage medium

Info

Publication number: CN115860707A
Application number: CN202310107610.0A
Authority: CN
Inventors: 刘益怀; 李彦斌; 杨若群; 梁啟恒; 吕承韬
Original assignee: China Telecom International Co ltd
Current assignee: China Telecom International Co ltd
Priority date: 2023-02-08
Filing date: 2023-02-08
Publication date: 2023-03-28

Abstract

The present disclosure provides a received mail associated work order method, device, electronic device and storage medium, the method includes: acquiring a received mail to be processed; determining whether the mailbox of a receiver of the received mail to be processed comprises a failure reporting mailbox or not; determining whether at least one receiver mailbox included in the work order mail association table comprises a sender mailbox of a received mail to be processed or not under the condition that the receiver mailbox comprises a failure reporting mailbox; determining whether the mail subject of the received mail to be processed comprises one or more mail subjects in the at least one mail subject under the condition that the at least one receiver mailbox comprises the sender mailbox; and under the condition that the mail subjects of the received mails to be processed comprise one or more mail subjects in at least one mail subject, adding the mail related content and the first work order number of the received mails to be processed to the work order mail association table. By the method, the incidence relation between the work order and the mail can be automatically established, and the work order processing efficiency can be improved.

Description

Received mail associated work order method, device, electronic equipment and storage medium

Technical Field

The present disclosure relates to the field of operation technologies, and in particular, to a method and an apparatus for associating work orders with received mails, an electronic device, and a storage medium.

Background

After-sale fault handling is an important component in the technical field of operation, and usually, after finding that a product has a fault, a customer generates a corresponding work order according to the fault and sends a failure report mail to a supplier related to the product so as to obtain the help of the supplier.

In the related technology, after finding that a product has a fault, a customer generates a work order corresponding to the fault and hands the work order to manual processing. After receiving the work order, the work order processing personnel send failure reporting mails to the suppliers of the products and monitor the mail traffic with the suppliers, so that the mails fed back by the suppliers can be obtained in time, and then the work order is processed according to the help in the mails.

The work order processing personnel needs to frequently search the mails replied by the supplier from the received mails in a mode of monitoring the mail communication with the supplier in real time in the process of processing the work order, so that the time and the energy of the work order processing personnel are wasted, and the work order processing efficiency is low.

It is noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present disclosure and therefore may include information that does not constitute prior art that is already known to a person of ordinary skill in the art.

Disclosure of Invention

The invention provides a method, a device, electronic equipment and a storage medium for associating a received mail with a work order, which at least solves the problem of low work order processing efficiency caused by the fact that work order processing personnel need to pay attention to a mailbox frequently in the related art to a certain extent.

Additional features and advantages of the disclosure will be set forth in the detailed description which follows, or in part will be obvious from the description, or may be learned by practice of the disclosure.

According to one aspect of the disclosure, a received mail associated work order method is provided, which includes: acquiring a received mail to be processed; determining whether the mailbox of a receiver of the received mail to be processed comprises a failure reporting mailbox or not; determining whether at least one receiver mailbox included in a work order mail association table comprises a sender mailbox of a received mail to be processed or not under the condition that the receiver mailbox comprises a failure reporting mailbox; determining whether the mail subject of the received mail to be processed comprises one or more mail subjects in at least one mail subject under the condition that the at least one receiver mailbox comprises the sender mailbox, wherein the at least one mail subject comprises the mail subject corresponding to a target receiver mailbox in a work order mail association table, and the target receiver mailbox is the same receiver mailbox as the sender mailbox in the at least one receiver mailbox; and adding the mail related content and a first work order number of the received mails to be processed to a work order mail association table under the condition that the mail subjects of the received mails to be processed comprise one or more mail subjects in the at least one mail subject, wherein the first work order number is the work order number corresponding to the one or more mail subjects.

In one embodiment of the present disclosure, further comprising: under the condition that the mail subject of the received mail to be processed does not include the mail subject in the at least one mail subject, determining whether the mail content of the received mail to be processed includes one or more mail contents in at least one mail content, wherein the at least one mail content includes the mail content corresponding to the target recipient mailbox in the work order mail association table; and adding the mail related content of the received mails to be processed and a second work order number to the work order mail association table under the condition that the mail content of the received mails to be processed comprises one or more mail contents in the at least one mail content, wherein the second work order number is the work order number corresponding to the one or more mail contents.

In one embodiment of the present disclosure, the determining whether the mail content of the received mail to be processed includes one or more mail contents of at least one mail content includes: formatting the mail content of the received mail to be processed to obtain a mail text to be processed; formatting each mail content in the at least one mail content to obtain a mail text corresponding to each mail content; determining whether the mail text to be processed comprises one or more mail texts in at least one mail text.

In one embodiment of the present disclosure, further comprising: under the condition that the mail text to be processed does not include the mail text in at least one mail text, determining the similarity between each mail text and the mail text to be processed to obtain at least one similarity value; determining whether a maximum similarity value of the at least one similarity value is greater than a similarity threshold; and under the condition that the maximum similarity value is greater than the similarity threshold value, adding the mail related content of the received mails to be processed and a third work order number to the work order mail association table, wherein the third work order number is the work order number corresponding to the maximum similarity value.

In an embodiment of the present disclosure, the determining a similarity between each email text and the email text to be processed to obtain at least one similarity value includes: calculating the similarity between each mail text and the mail text to be processed according to a sequence matcher sequence Matcher in a difflib module of Python to obtain at least one similarity value; or, according to an edit distance algorithm, calculating the distance between each mail text and the mail text to be processed to obtain the at least one similarity value.

In an embodiment of the present disclosure, the acquiring the received mails to be processed includes: acquiring a received mail with a mail identification ID larger than an ID threshold value from a failure reporting mailbox to obtain a received mail to be processed; and taking the maximum mail ID in the mail IDs of the received mails to be processed as a new ID threshold value.

In one embodiment of the present disclosure, further comprising: acquiring a work order to be processed; determining a mailbox to be reported corresponding to the work order to be processed; generating and sending an obstacle-reporting mail corresponding to the work order to be processed to an obstacle-reporting mail box by taking the obstacle-reporting mail box as a sender mail box; and adding the work order number of the work order to be processed and the mail related content of the fault reporting mail to a work order mail association table.

According to another aspect of the present disclosure, there is provided a received mail associated work order apparatus, including: the acquisition module is used for acquiring the received mails to be processed; the determining module is used for determining whether the mailbox of the receiver of the received mail to be processed comprises a failure reporting mailbox; the determining module is further configured to determine whether at least one recipient mailbox included in the work order mail association table includes a sender mailbox of a received mail to be processed, if the recipient mailbox includes a failure-reporting mailbox; the determining module is further configured to determine, when the at least one recipient mailbox includes the sender mailbox, whether the mail subjects of the received mails to be processed include one or more mail subjects in at least one mail subject, where the at least one mail subject includes a mail subject corresponding to a target recipient mailbox in the work order mail association table, and the target recipient mailbox is a recipient mailbox in the at least one recipient mailbox that is the same as the sender mailbox; and the adding module is used for adding the mail related content of the received mails to be processed and a first work order number to a work order mail association table under the condition that the mail subjects of the received mails to be processed comprise one or more mail subjects in the at least one mail subject, wherein the first work order number is a work order number corresponding to the one or more mail subjects.

In an embodiment of the present disclosure, the determining module is further configured to determine, in a case that the mail topic of the received mail to be processed does not include the mail topic in the at least one mail topic, whether the mail content of the received mail to be processed includes one or more mail contents in at least one mail content, where the at least one mail content includes a mail content corresponding to a target recipient mailbox in the work order mail association table; the adding module is further configured to add, to the work order mail association table, the mail related content of the received mail to be processed and a second work order number when the mail content of the received mail to be processed includes one or more mail contents of the at least one mail content, where the second work order number is a work order number corresponding to the one or more mail contents.

In an embodiment of the present disclosure, the determining module is configured to format the mail content of the received mail to be processed, so as to obtain a text of the mail to be processed; formatting each mail content in the at least one mail content to obtain a mail text corresponding to each mail content; it is determined whether the pending mail text includes one or more of the at least one mail text.

In an embodiment of the present disclosure, the determining module is further configured to determine a similarity between each email text and an email text to be processed under the condition that the email text to be processed does not include an email text in at least one email text, so as to obtain at least one similarity value; the determining module is further configured to determine whether a maximum similarity value of the at least one similarity value is greater than a similarity threshold; the adding module is further configured to add, to the work order mail association table, the mail related content of the received mail to be processed and a third work order number when the maximum similarity value is greater than the similarity threshold value, where the third work order number is the work order number corresponding to the maximum similarity value.

In an embodiment of the present disclosure, the determining module is configured to calculate a similarity between each email text and an email text to be processed according to a sequence matcher in a difflib module of Python, so as to obtain the at least one similarity value; or, according to an edit distance algorithm, calculating the distance between each mail text and the mail text to be processed to obtain the at least one similarity value.

In an embodiment of the present disclosure, the obtaining module is configured to obtain a received email whose email identifier ID is greater than an ID threshold from an obstacle reporting mailbox, and obtain a received email to be processed; and taking the maximum mail ID in the mail IDs of the received mails to be processed as a new ID threshold value.

In an embodiment of the present disclosure, the obtaining module is further configured to obtain a work order to be processed; the determining module is further used for determining a mailbox to be reported fault corresponding to the work order to be processed; the device further comprises: the generating and sending module is used for generating and sending the fault-reporting mail corresponding to the work order to be processed to the fault-reporting mailbox by taking the fault-reporting mailbox as a sender mailbox; the adding module is also used for adding the work order number of the work order to be processed and the mail related content of the failure reporting mail to the work order mail association table.

According to still another aspect of the present disclosure, there is provided an electronic device including: a processor; and a memory for storing executable instructions of the processor; wherein the processor is configured to execute any of the received mail associated work order methods described above via execution of the executable instructions.

According to yet another aspect of the present disclosure, there is provided a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements any of the received mail associated work order methods described above.

According to yet another aspect of the present disclosure, there is provided a computer program product comprising a computer program or computer instructions, which is loaded and executed by a processor, to cause a computer to implement any of the received mail associated work order methods described above.

The technical scheme provided by the embodiment of the disclosure at least comprises the following beneficial effects:

according to the technical scheme provided by the embodiment of the disclosure, whether the received mails to be processed are the reply mails of the provider to the failure mail is determined by determining whether the recipient mailboxes of the received mails to be processed include the failure mail box, determining whether at least one recipient mailbox included in the work order mail association table includes the sender mailbox of the received mails to be processed, and determining whether the mail topics of the received mails to be processed include one or more mail topics of at least one mail topic. And under the condition that the receiver mailbox of the received mails to be processed comprises the failure reporting mailbox, the at least one receiver mailbox comprises the sender mailbox of the received mails to be processed, and the mail subjects of the received mails to be processed comprise one or more mail subjects in the at least one mail subject, determining that the received mails to be processed are reply mails of the provider to the failure reporting mails. And then adding the mail related content of the received mails to be processed and the first work order number corresponding to the one or more mail subjects to a work order mail association table. By the method, the incidence relation between the work order and the mail can be automatically established, so that the reply mail of the supplier can be checked through the work order number, the work order processing personnel are prevented from frequently searching the reply mail of the supplier from a plurality of received mails, and the work order processing efficiency is improved.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure. It is to be understood that the drawings in the following description are merely exemplary of the disclosure, and that other drawings may be derived from those drawings by one of ordinary skill in the art without the exercise of inventive faculty.

FIG. 1 illustrates a schematic diagram of a received mail associated work order system in one embodiment of the present disclosure;

FIG. 2 illustrates a flow diagram of a received mail associated work order method in one embodiment of the present disclosure;

FIG. 3 illustrates a flow diagram of a received mail associated work order method in one embodiment of the present disclosure;

FIG. 4 illustrates a flow diagram of a received mail associated work order method in one embodiment of the present disclosure;

FIG. 5 illustrates a flow diagram of a received mail associated work order method in one embodiment of the present disclosure;

FIG. 6 is a schematic diagram of a received mail associated work order apparatus in one embodiment of the present disclosure;

fig. 7 shows a block diagram of an electronic device in one embodiment of the present disclosure.

Detailed Description

Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.

It should be understood that the various steps recited in the method embodiments of the present disclosure may be performed in a different order, and/or performed in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the present disclosure is not limited in this respect.

It should be noted that the terms "first", "second", and the like in the present disclosure are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.

It is noted that references to "a", "an", and "the" modifications in this disclosure are intended to be illustrative rather than limiting, and that those skilled in the art will recognize that "one or more" may be used unless the context clearly dictates otherwise.

Fig. 1 is a schematic diagram of a received mail associated work order system in an embodiment of the present disclosure, which may apply a received mail associated work order method or a received mail associated work order apparatus in various embodiments of the present disclosure.

As shown in fig. 1, the received mail associated work order system may include: a client device 101 and a provider device 102.

Wherein, the client device 101 may send the mail to the provider mailbox of the provider device 102 through the failure mailbox, and the client device 101 may further receive the mail sent by the provider device 102 through the provider mailbox through the failure mailbox.

The client device 101 may obtain the work order to be processed, automatically generate an error-reporting mail according to the work order to be processed, and send the error-reporting mail to an error-reporting mailbox (supplier mailbox) corresponding to the work order to be processed. Thereafter, the client device 101 may add the mail-related content of the failure mail and the work order number of the work order to be processed to the work order mail association table.

The client device 101 may log in the failure reporting mailbox at a set time interval, read a newly received mail to be processed, and determine whether the received mail to be processed is a reply mail to the failure reporting mail or a related mail (a forward mail corresponding to the failure reporting mail) by a provider, and the client device 101 may further add the mail related content of the received mail to be processed and a corresponding work order number to the work order mail association table when determining that the received mail to be processed is the reply mail to the failure reporting mail or the related mail by the provider. The work order mail association table records the work order number and the mail related content of the corresponding failure reporting mail, and the work order number and the mail related content of the related mail.

In one embodiment, the client device 101 may determine whether the pending received mail is a reply mail to the failed mail or a reply mail to the related mail according to the recipient, the sender, and the mail subject of the pending received mail.

In another embodiment, the client device 101 may determine whether the pending received email is a reply email to a failed email or a reply email to a related email according to the recipient, the sender, the email subject, and the email content of the pending received email.

The client device 101 and the provider device 102 are communicatively coupled via a network, which may be a wired network or a wireless network.

Optionally, the wireless or wired networks described above use standard communication techniques and/or protocols. The Network is typically the Internet, but may be any Network including, but not limited to, a Local Area Network (LAN), a Metropolitan Area Network (MAN), a Wide Area Network (WAN), a mobile, wireline or wireless Network, a private Network, or any combination of virtual private networks. In some embodiments, data exchanged over a network is represented using techniques and/or formats including Hypertext Mark-up Language (HTML), extensible markup Language (XML), and the like. All or some of the links may also be encrypted using conventional encryption techniques such as Secure Socket Layer (SSL), transport Layer Security (TLS), virtual Private Network (VPN), internet protocol Security (IPsec). In other embodiments, custom and/or dedicated data communication techniques may also be used in place of, or in addition to, the data communication techniques described above.

Both the client device 101 and the vendor device 102 may be various electronic devices including, but not limited to, smart phones, tablets, laptop portable computers, desktop computers, wearable devices, and the like.

The client device 101 and the provider device 102 may be servers providing various services, and the servers may be independent physical servers, may also be a server cluster or a distributed system formed by a plurality of physical servers, and may also be cloud servers providing basic cloud computing services such as cloud services, a cloud database, cloud computing, a cloud function, cloud storage, network services, cloud communication, middleware services, domain name services, security services, a CDN (Content Delivery Network), and a big data and artificial intelligence platform.

Those skilled in the art will appreciate that the number of provider devices 102 in fig. 1 is merely illustrative and that there may be any number of provider devices as may be desired. The embodiments of the present disclosure are not limited thereto.

The present exemplary embodiment will be described in detail below with reference to the drawings and examples.

The embodiment of the disclosure provides a received mail associated work order method, which can be executed by any electronic equipment with computing processing capability. For example, the electronic device is a client device.

Fig. 2 shows a flowchart of a received mail associated work order method in an embodiment of the present disclosure, and as shown in fig. 2, the received mail associated work order method provided in the embodiment of the present disclosure includes the following steps S201 to S205.

S201, obtaining the received mails to be processed.

The mail to be processed is received by the failure reporting mailbox, and the mail is not identified by whether the mail is a failure reporting mail or a reply mail of a related mail. Wherein the failure reporting mail is a mail which is sent to a supplier mailbox through a failure reporting mailbox and is used for reporting the product failure. The related mails are mails which are replied once or for many times on the basis of the failure-reporting mails between the failure-reporting mail box and the supplier mail box.

In one embodiment, each received mail corresponds to a mail ID (identification). For example, the mail ID of a certain mail is 65535. In one embodiment, obtaining the received mails to be processed may include: acquiring a received mail with a mail ID larger than an ID threshold value from a failure reporting mailbox to obtain a received mail to be processed; and taking the maximum mail ID in the mail IDs of the received mails to be processed as a new ID threshold value. The method for acquiring the received mails with the mail IDs larger than the ID threshold value as the received mails to be processed can avoid repeatedly acquiring the received mails and further avoid the waste of computing resources caused by the subsequent processing according to the repeatedly acquired received mails.

In another embodiment, a received mail with an addressee time later than the latest addressee time may also be obtained, where the latest addressee time is the latest addressee time in the addressee times corresponding to the received mails to be processed that are obtained last time, so as to avoid repeatedly obtaining the same received mail.

In one embodiment, the client device acquires the received mails to be processed from the fault mailbox once every set time interval, and performs subsequent processing according to the acquired received mails to be processed. The embodiment of the present disclosure is not limited with respect to what value the set time length is. For example, the set time period is 5 minutes.

The embodiment of the present disclosure is not limited to how to obtain the pending received mails from the failure reporting mailbox at a set time interval. For example, the mail to be processed and received can be obtained from the barrier mailbox once at a set time interval by Scheduled (timing item under Spring Boot) of Spring Boot (a framework for application development).

The received mails to be processed can be fault-reported mails or reply mails of related mails, and can also be mails which are unrelated to fault-reported mails or related mails.

S202, whether the mailbox of the receiver of the received mail to be processed comprises a failure reporting mailbox is determined.

The mailbox of the recipient for the received mail to be processed may include a plurality of mailboxes or may include one mailbox, which is not limited in this embodiment of the present disclosure.

If the number of the received mails to be processed obtained in S201 is one or more, the client device may implement asynchronous multithreading to process multiple received mails to be processed simultaneously through Async of the Spring book (asynchronous project under the Spring book), so as to improve the processing efficiency of the received mails to be processed.

The client device stores the fault reporting mailbox, and can directly utilize the fault reporting mailbox to perform judgment operation or other operations. For example, whether the failure mailbox is included in the mailbox of the recipient of a certain mail is identified by using the failure mailbox. Embodiments of the present disclosure are not limited with respect to how to determine whether recipient mailboxes of pending received mail include failed mail mailboxes. For example, it is possible to judge whether or not the recipient mailboxes of the received mails to be processed include a failure mail box by StringUtils (a character string tool) of Java (a computer language).

Whether the receiver of the received mails to be processed is the failure reporting mail box or not can be determined, the reply mails which are not the failure reporting mails or the related mails in the received mails to be processed can be preliminarily screened, and the received mails to be processed can be determined not to be the reply mails of the provider mail box to the failure reporting mails or the related mails under the condition that the receiver of the received mails to be processed does not comprise the failure reporting mail box. And when the mail to be processed is not the reply mail of the provider mailbox to the failure mail or the related mail, stopping processing the mail to be processed, and processing the new mail to be processed when waiting to acquire the new mail to be processed. After the received mails to be processed are obtained, the mode that whether the mailboxes of the recipients of the received mails to be processed comprise failure reporting mailboxes is determined at first, so that the waste of computing resources can be avoided to a certain extent.

S203, under the condition that the receiver mailbox comprises the failure reporting mailbox, determining whether at least one receiver mailbox included in the work order mail association table comprises a sender mailbox of the received mail to be processed.

The mail box of the receiver is the mail box of the receiver which is ready to process the received mail; the work order mail association table is a table created in the client device/database in advance, and the columns of the work order mail association table include: the work order number, the sender mailbox, the receiver mailbox, the mail subject and the mail content, or the columns of the work order mail association table comprise: the number of the worksheet, the sender mailbox, the recipient mailbox, the mail subject, the mail content and the time (for recording the time of adding the mail related content, including the sender mailbox, the recipient mailbox, the mail subject and the mail content of the mail).

The columns of the work order mail association table include: for example, the work order number, the sender mailbox, the recipient mailbox, the mail subject, the mail content, and the time, a work order mail association table may be as shown in table 1.

TABLE 1

Work order number	Sender mailbox	Receiver mailbox	Subject matter of mail	Mail content	Time
						Worksheet number 1	Mail box capable of reporting fault	Supplier mailbox 1	Subject 1	Text 1	T1
I-shape sheet number 2	Mail box capable of reporting fault	Supplier mailbox 2	Subject 2	Text 2	T2

In one embodiment, before S203 is performed by using the work order mail association table, the method further includes: acquiring a work order to be processed; determining a mail box to be reported corresponding to the work order to be processed; generating and sending an obstacle-reporting mail corresponding to the work order to be processed to an obstacle-reporting mailbox by taking the obstacle-reporting mailbox as a sender mailbox; and adding the work order number of the work order to be processed and the mail related content of the fault reporting mail to a work order mail association table.

After a product fails, the client device can acquire the to-be-processed work order corresponding to the failure, then search the corresponding relation between the product and the supplier information according to the product information related in the to-be-processed work order, and determine a mailbox to be reported (supplier mailbox). After inquiring the mailbox to be reported with the fault, the client device takes the mailbox to be reported as the sender mailbox, generates and sends the fault-reporting mail corresponding to the work order to be processed to the mailbox to be reported with the fault, and then the client device adds the work order number of the work order to be processed and the mail related content of the fault-reporting mail to the work order mail association table. Therefore, if the received mail to be processed is a reply mail fed back to the failure mail box by the provider mailbox aiming at the failure mail or the related mail, at least one receiver mailbox in the work order mail association table comprises a sender mailbox of the received mail to be processed. And if the at least one receiver mailbox does not comprise the sender mailbox of the received mail to be processed, indicating that the received mail to be processed is not a reply mail which is fed back to the failure mailbox by the provider mailbox for the failure mail or the related mail.

The disclosed embodiments are not limited with respect to how to determine whether at least one recipient mailbox included in the work order mail association table includes a sender mailbox for pending received mail. For example, a method of SQL (Structured Query Language) fuzzy Query may be utilized to determine whether at least one recipient mailbox included in the work order mail association table includes a sender mailbox for a received mail to be processed.

Under the condition that the receiver of the received mail to be processed comprises the mailbox with the failure report, the method of determining whether at least one receiver mailbox included in the work order mail association table comprises the sender mailbox of the received mail to be processed further can determine that the received mail to be processed is not the reply mail fed back by the provider mailbox for the failure report mail or the related mail when at least one receiver mailbox does not comprise the sender mailbox of the received mail to be processed, further, the subsequent processing of the received mail to be processed is not needed, the waste of computing resources is avoided, and the utilization rate of the computing resources is improved. Through the matching of the two steps S202 and S203, a large number of mails irrelevant to the fault-reported mails can be screened out, and the waste of computing resources is greatly avoided.

S204, under the condition that at least one receiver mailbox comprises the sender mailbox, determining whether the mail subjects of the received mails to be processed comprise one or more mail subjects in at least one mail subject, wherein the at least one mail subject comprises the mail subject corresponding to the target receiver mailbox in the work order mail association table, and the target receiver mailbox is the same receiver mailbox as the sender mailbox in the at least one receiver mailbox.

At least one receiver mailbox is a receiver mailbox included in the work order mail association table, and the sender mailbox is a sender mailbox for received mails to be processed.

For example, a work order mail association table may be as shown in Table 2.

TABLE 2

Work order number	Sender mailbox	Receiver mailbox	Subject matter of mail	Mail content	Time
						Worksheet number 1	Mail box capable of reporting fault	Supplier mailbox 1	Subject 1	Text 1	T1
Worksheet number 2	Mail box capable of reporting fault	Supplier mailbox 2	Subject 2	Text 2	T2
						Worksheet number 2	Supplier mailbox 2	Mail box capable of reporting fault	Subject 3	Text 3	T3
Worksheet number 2	Mail box capable of reporting fault	Supplier mailbox 2	Theme 4	Text 4	T4
						Worksheet number 1	Supplier mailbox 1	Mail box capable of reporting fault	Theme 5	Text 5	T5
Worksheet number 2	Supplier mailbox 2	Mail box capable of reporting fault	Theme 6	Text 6	T6

Taking the sender mailbox of the received mail to be processed as the provider mailbox 2 in the table 2 as an example, the target recipient mailbox is the mailbox in the same mailbox as the provider mailbox 2 in the recipient mailbox column of the work order mail association table. Correspondingly, at least one mail subject corresponding to the target recipient mailbox comprises: theme 2 and theme 4.

In some embodiments, the client device automatically adds mailbox-related content of the related mails fed back from the failure mailbox to the provider mailbox and the corresponding work order number to the work order mail association table. For example, in table 2, the mail corresponding to the subject 2 is an obstacle-reporting mail sent by the client device to the provider mailbox 2 through an obstacle-reporting mailbox, and the mail corresponding to the subject 3 is a reply mail of the provider mailbox 2 for the obstacle-reporting mail. The mail corresponding to the subject 4 is a reply mail of the failure reporting mailbox for the related mail corresponding to the subject 3, that is, the mail corresponding to the subject 4 is the related mail sent by the failure reporting mailbox to the provider mailbox 2, and the client device can automatically add the mail related content and the work order number corresponding to the subject 4 to the work order mail association table.

The subject format of a typical reply email is "RE: XXX ", or" reply: XXX ". Where "XXX" is the subject of the replied mail. Thus, the mail subject of the reply mail generally includes the mail subject of the replied mail. If the received mail to be processed is a failure mail or a reply mail of a related mail, the mail subject of the received mail to be processed comprises the mail subject of the failure mail or the related mail. In the case where the mail subject of the pending received mail includes one or more mail subjects among the at least one mail subject, it may be determined that the pending received mail is a reply mail to a failed mail or a related mail. For example, the email corresponding to the subject 3 in table 2 is a reply email to the email corresponding to the subject 2, and the style of the subject 3 may be "RE: topic 2 "or" reply: subject 2", accordingly, subject 3 includes subject 2, and it can be determined that the mail corresponding to subject 3 is a reply mail to the failure mail or the related mail. For another example, in table 2, the mail corresponding to the subject 6 is a reply mail to the mail corresponding to the subject 4, the mail corresponding to the subject 4 is a reply mail to the mail corresponding to the subject 3, the mail corresponding to the subject 3 is a reply mail to the mail corresponding to the subject 2, accordingly, the subject 6 may include a plurality of mail subjects (subjects 2-4), and it may be determined that the mail corresponding to the subject 6 is a reply mail to a failure notification mail or a related mail.

The embodiments of the present disclosure are not limited with respect to how to determine whether the mail subject of the received mail to be processed includes one or more mail subjects of the at least one mail subject. For example, it can be judged whether the mail subject of the received mail to be processed includes one or more mail subjects among at least one mail subject by string utils of Java.

S205, under the condition that the mail subject of the received mail to be processed comprises one or more mail subjects in at least one mail subject, the mail related content and the first work order number of the received mail to be processed are added to the work order mail association table, and the first work order number is the work order number corresponding to the one or more mail subjects.

Wherein the work order numbers of one or more mail topics are the same.

In another embodiment, there is a possibility that the mail topic of the received mail to be processed is modified, so that after it is determined that the mail topic of the received mail to be processed does not include the mail topic in at least one mail topic, further processing is performed on the received mail to be processed to determine whether the received mail to be processed is a failed mail or a reply mail of a related mail.

As shown in fig. 3, the received mail associated work order method provided in the embodiment of the present disclosure further includes the following steps S301 to S302.

S301, under the condition that the mail subject of the received mail to be processed does not include the mail subject in at least one mail subject, determining whether the mail content of the received mail to be processed includes one or more mail contents in at least one mail content, wherein the at least one mail content includes the mail content corresponding to the target recipient mailbox in the work order mail association table.

The target recipient mailbox is the same as the target recipient mailbox in the embodiment corresponding to fig. 2, and details are not described here.

The reply e-mail usually includes the content of the replied e-mail, and if the pending received e-mail is the failed mail or the reply e-mail of the related e-mail, the e-mail content of the pending received e-mail includes the e-mail content of the failed mail or the related e-mail. In a case where the mail content of the pending received mail includes one or more mail contents of the at least one mail content, it may be determined that the pending received mail is a reply mail to the failed mail or the related mail.

In one embodiment, determining whether the mail content of the received mail to be processed includes one or more mail contents of at least one mail content may include: formatting the mail content of the received mail to be processed to obtain a mail text to be processed; formatting each mail content in at least one mail content to obtain a mail text corresponding to each mail content; determining whether the mail text to be processed comprises one or more mail texts in at least one mail text.

The embodiments of the present disclosure do not limit how to format the mail content to obtain the mail text. For example, by replacing the Java character string, the non-text content such as the style in the mail content of the received mail to be processed may be removed, thereby completing formatting to obtain the mail text to be processed, and the non-text content such as the style in each mail content of at least one mail content may be removed, thereby completing formatting to obtain the mail text corresponding to each mail content.

And then, comparing whether the mail text to be processed and each mail text have an inclusion relationship one by utilizing a Java character string tool StringUtils.

The mail content is formatted to obtain the mail text, and then whether the mail text to be processed comprises one or more mail texts in at least one mail text is judged according to the mail text, so that the interference of non-text contents such as the style of the mail in the mail content can be avoided, and the accuracy of the judgment result can be improved. The style and other non-text contents can include: html (hypertext markup language) tags, css styles (Cascading Style Sheets), js (javascript, a scripting language) scripts, spaces, and the like.

S302, under the condition that the mail content of the received mail to be processed comprises one or more mail contents in at least one mail content, adding the mail related content of the received mail to be processed and a second work order number to the work order mail association table, wherein the second work order number is the work order number corresponding to the one or more mail contents.

Wherein, the work order number corresponding to one or more mail contents is the same work order number.

According to the technical scheme provided by the embodiment of the disclosure, the possibility that the mail subject of the received mail to be processed is modified is considered, so that after the mail subject of the received mail to be processed is determined not to include the mail subject in at least one mail subject, whether the mail content of the received mail to be processed includes one or more mail contents in at least one mail content is further determined, and under the condition that the mail content of the received mail to be processed includes one or more mail contents in at least one mail content, the mail related content and the second work order number of the received mail to be processed are added to the work order mail association table. In this way, the possibility that the received mail to be processed is mistakenly identified as a reply mail other than the failed mail or the related mail is reduced.

In one embodiment, the process of determining whether the received mail to be processed is a failed mail or a reply mail of a related mail may be performed by determining whether the mail content of the received mail to be processed includes one or more mail contents of at least one mail content, instead of determining whether the mail subject of the received mail to be processed includes one or more mail subjects of at least one mail subject in the embodiment corresponding to fig. 2.

In another embodiment, the mail content of the received mail to be processed may also be modified, so that in the case that it is determined that the text of the received mail to be processed does not include the mail text in at least one mail text, further processing is required to be performed on the received mail to be processed to determine whether the received mail to be processed is a failed mail or a reply mail to a related mail.

As shown in fig. 4, the received mail associated work order method provided in the embodiment of the present disclosure further includes the following S401 to S403.

S401, under the condition that the mail text to be processed does not include the mail text in at least one mail text, determining the similarity between each mail text and the mail text to be processed to obtain at least one similarity value.

The embodiment of the present disclosure is not limited with respect to which manner is specifically adopted to determine the similarity between each email text and the email text to be processed. For example, the distance between each mail text and the mail text to be processed may be calculated according to an edit distance algorithm to obtain at least one similarity value. For another example, the similarity between each email text and the email text to be processed may be calculated according to a sequence matcher (a method for calculating text similarity) in a difflib module of Python, so as to obtain at least one similarity value.

S402, whether the maximum similarity value in the at least one similarity value is larger than a similarity threshold value is determined.

Regarding the specific size of the similarity threshold, the embodiments of the present disclosure are not limited, and may be set empirically.

In the case where the maximum similarity value is greater than the similarity threshold value, the received mail to be processed may be considered as a failed mail or a reply mail to a related mail.

And S403, under the condition that the maximum similarity value is greater than the similarity threshold value, adding the mail related content of the received mails to be processed and a third work order number to the work order mail association table, wherein the third work order number is the work order number corresponding to the maximum similarity value.

The work order number corresponding to the maximum similarity value refers to the work order number corresponding to the mail content with the maximum similarity value in the work order mail association table.

According to the technical scheme provided by the embodiment of the disclosure, under the condition that the mail text to be processed does not include the mail text in at least one mail text, the similarity between the mail text to be processed and each mail text in at least one mail text is further determined, at least one similarity value is obtained, and whether the received mail to be processed is a failed mail or a reply mail of a related mail is judged according to the maximum similarity value in the at least one similarity value. In this way, the possibility of mistakenly recognizing the received mail to be processed as a reply mail other than the failed mail or the related mail is further reduced.

In order to facilitate understanding of the technical solutions provided by the embodiments of the present disclosure, the embodiments corresponding to fig. 2, fig. 3 and fig. 4 will be combined, and the technical solutions provided by the embodiments of the present disclosure will be described with reference to fig. 5.

S501, monitoring the fault reporting mailbox.

S502, reading the received mails to be processed.

S503, determining whether the receiver of the received mail to be processed comprises a failure reporting mailbox, and carrying out S504 under the condition that the receiver of the received mail to be processed comprises the failure reporting mailbox; and S502 is carried out under the condition that the receiver of the received mail to be processed does not comprise the failure reporting mailbox.

S504, determining whether at least one receiver mailbox included in the work order mail association table includes a sender mailbox of a received mail to be processed, and carrying out S505 under the condition that the at least one receiver mailbox includes the sender mailbox of the received mail to be processed; s502 is performed in the case where at least one recipient mailbox does not include a sender mailbox for which received mail is to be processed.

S505, determining whether the mail subject of the received mail to be processed comprises one or more mail subjects in at least one mail subject, and if the mail subject of the received mail to be processed comprises one or more mail subjects in at least one mail subject, performing S508; in the case where the mail subject of the received mail to be processed does not include the mail subject in the at least one mail subject, S506 is performed.

S506, determining whether the mail content of the received mail to be processed comprises one or more mail contents in at least one mail content, and if the mail content of the received mail to be processed comprises one or more mail contents in at least one mail content, performing S508; in the case where it is determined that the mail content of the received mail to be processed does not include the mail content in the at least one mail content, S507 is performed.

S507, determining the similarity between each mail text and the mail text to be processed to obtain at least one similarity value, determining whether the maximum similarity value in the at least one similarity value is greater than a similarity threshold value, and if so, performing S508; if the maximum similarity value is not greater than the similarity threshold value, S502 is performed.

And S508, adding the mail related content of the received mails to be processed and the corresponding work order number to the work order mail association table, and carrying out S502.

In one embodiment, the execution order of S503 and S504, and the execution order of S505 and S506 can be flexibly interchanged.

The specific implementation of S501-S508 and the meaning represented by the related nouns may refer to the descriptions in the embodiments corresponding to fig. 2, fig. 3, and fig. 4, and are not described herein again.

Based on the same inventive concept, the embodiment of the present disclosure further provides a received mail associated work order apparatus, as described in the following embodiments. Because the principle of the embodiment of the apparatus for solving the problem is similar to that of the embodiment of the method, the embodiment of the apparatus can be implemented by referring to the implementation of the embodiment of the method, and repeated details are not described again.

Fig. 6 shows a schematic diagram of a received mail associated work order apparatus in an embodiment of the present disclosure, as shown in fig. 6, the apparatus includes: an obtaining module 601, configured to obtain a received email to be processed; a determining module 602, configured to determine whether a recipient mailbox of a received email to be processed includes a failure notification mailbox; the determining module 602 is further configured to determine, when the recipient mailbox includes an error reporting mailbox, whether at least one recipient mailbox included in the work order email association table includes a sender mailbox of a received email to be processed; the determining module 602 is further configured to determine, when the at least one recipient mailbox includes a sender mailbox, whether the mail topics of the received mails to be processed include one or more mail topics in the at least one mail topic, where the at least one mail topic includes a mail topic corresponding to a target recipient mailbox in the work order mail association table, and the target recipient mailbox is a recipient mailbox in the at least one recipient mailbox that is the same as the sender mailbox; the adding module 603 is configured to, when the mail topic of the received mail to be processed includes one or more mail topics in at least one mail topic, add the mail-related content of the received mail to be processed and a first work order number to the work order mail association table, where the first work order number is a work order number corresponding to the one or more mail topics.

In an embodiment of the present disclosure, the determining module 602 is further configured to determine, in a case that the mail topic of the received mail to be processed does not include a mail topic in the at least one mail topic, whether the mail content of the received mail to be processed includes one or more mail contents in the at least one mail content, where the at least one mail content includes a mail content corresponding to a target recipient mailbox in the work order mail association table; the adding module 603 is further configured to, in a case that the mail content of the received mail to be processed includes one or more mail contents of at least one mail content, add the mail-related content of the received mail to be processed and a second work order number to the work order mail association table, where the second work order number is a work order number corresponding to the one or more mail contents.

In an embodiment of the present disclosure, the determining module 602 is configured to format the mail content of the received mail to be processed, so as to obtain a text of the mail to be processed; formatting each mail content in at least one mail content to obtain a mail text corresponding to each mail content; determining whether the mail text to be processed comprises one or more mail texts in at least one mail text.

In an embodiment of the present disclosure, the determining module 602 is further configured to determine, in a case that the to-be-processed email text does not include an email text in at least one email text, a similarity between each email text and the to-be-processed email text, so as to obtain at least one similarity value; a determining module 602, further configured to determine whether a maximum similarity value of the at least one similarity value is greater than a similarity threshold; the adding module 603 is further configured to add, to the work order mail association table, the mail related content of the received mail to be processed and a third work order number when the maximum similarity value is greater than the similarity threshold value, where the third work order number is the work order number corresponding to the maximum similarity value.

In an embodiment of the present disclosure, the determining module 602 is configured to calculate a similarity between each email text and an email text to be processed according to a sequence matcher in a difflib module of Python, so as to obtain at least one similarity value; or, according to an edit distance algorithm, calculating the distance between each mail text and the mail text to be processed to obtain at least one similarity value.

In an embodiment of the present disclosure, the obtaining module 601 is configured to obtain a received email whose email identifier ID is greater than an ID threshold from an obstacle reporting mailbox, and obtain a received email to be processed; and taking the maximum mail ID in the mail IDs of the received mails to be processed as a new ID threshold value.

In an embodiment of the present disclosure, the obtaining module 601 is further configured to obtain a work order to be processed; the determining module is further used for determining a mailbox to be reported fault corresponding to the work order to be processed; the device still includes: the generating and sending module 604 is configured to generate and send an error reporting mail corresponding to the to-be-processed work order to the to-be-reported mailbox by using the error reporting mailbox as a sender mailbox; the adding module 603 is further configured to add the work order number of the work order to be processed and the mail related content of the failure reporting mail to the work order mail association table.

As will be appreciated by one skilled in the art, aspects of the present disclosure may be embodied as a system, method or program product. Accordingly, various aspects of the present disclosure may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.

An electronic device 700 according to this embodiment of the disclosure is described below with reference to fig. 7. The electronic device 700 shown in fig. 7 is only an example and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.

As shown in fig. 7, electronic device 700 is embodied in the form of a general purpose computing device. The components of the electronic device 700 may include, but are not limited to: the at least one processing unit 710, the at least one memory unit 720, and a bus 730 that couples various system components including the memory unit 720 and the processing unit 710.

Wherein the storage unit stores program code that can be executed by the processing unit 710 to cause the processing unit 710 to perform the steps according to various exemplary embodiments of the present disclosure described in the above section "detailed description" of the present specification.

The storage unit 720 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM) 7201 and/or a cache memory unit 7202, and may further include a read only memory unit (ROM) 7203.

The storage unit 720 may also include a program/utility 7204 having a set (at least one) of program modules 7205, such program modules 7205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.

Bus 730 may be any representation of one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.

The electronic device 700 may also communicate with one or more external devices 740 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 700, and/or with any device (e.g., router, modem, etc.) that enables the electronic device 700 to communicate with one or more other computing devices. Such communication may occur via an input/output (I/O) interface 750. Also, the electronic device 700 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the internet) via the network adapter 760. As shown in fig. 7, the network adapter 760 communicates with the other modules of the electronic device 700 via the bus 730. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 700, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.

Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a terminal device, or a network device, etc.) to execute the method according to the embodiments of the present disclosure.

In an exemplary embodiment of the present disclosure, there is also provided a computer-readable storage medium, which may be a readable signal medium or a readable storage medium. On which a program product capable of implementing the above-described method of the present disclosure is stored. In some possible embodiments, various aspects of the disclosure may also be implemented in the form of a program product comprising program code for causing a terminal device to perform the steps according to various exemplary embodiments of the disclosure as described in the above section "detailed description" of the present specification, when the program product is run on the terminal device.

More specific examples of the computer-readable storage medium in the present disclosure may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

In the present disclosure, a computer readable storage medium may include a propagated data signal with readable program code embodied therein, either in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Alternatively, program code embodied on a computer readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

In particular implementations, program code for carrying out operations of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + +, or the like, as well as conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).

In exemplary embodiments of the present disclosure, there is also provided a computer program product comprising a computer program or computer instructions, which is loaded and executed by a processor, to cause a computer to carry out the steps according to various exemplary embodiments of the present disclosure described in the above-mentioned "detailed description" section of this specification.

It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functionality of two or more modules or units described above may be embodied in one module or unit, according to embodiments of the present disclosure. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.

Moreover, although the steps of the methods of the present disclosure are depicted in the drawings in a particular order, this does not require or imply that the steps must be performed in this particular order, or that all of the depicted steps must be performed, to achieve desirable results. Additionally or alternatively, certain steps may be omitted, multiple steps combined into one step execution, and/or one step broken down into multiple step executions, etc.

Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a mobile terminal, or a network device, etc.) to execute the method according to the embodiments of the present disclosure.

Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope of the disclosure being indicated by the following claims.

Claims

1. A received mail associated work order method is characterized by comprising the following steps:

acquiring a received mail to be processed;

determining whether the mailbox of a receiver of the received mail to be processed comprises an error reporting mailbox;

determining whether at least one receiver mailbox included in a work order mail association table comprises a sender mailbox of a received mail to be processed or not under the condition that the receiver mailbox comprises a failure reporting mailbox;

determining whether the mail subject of the received mail to be processed comprises one or more mail subjects in at least one mail subject under the condition that the at least one receiver mailbox comprises the sender mailbox, wherein the at least one mail subject comprises the mail subject corresponding to a target receiver mailbox in a work order mail association table, and the target receiver mailbox is the same receiver mailbox as the sender mailbox in the at least one receiver mailbox;

and adding the mail related content and a first work order number of the received mails to be processed to a work order mail association table under the condition that the mail subjects of the received mails to be processed comprise one or more mail subjects in the at least one mail subject, wherein the first work order number is the work order number corresponding to the one or more mail subjects.

2. The method of claim 1, further comprising:

under the condition that the mail subject of the received mail to be processed does not include the mail subject in the at least one mail subject, determining whether the mail content of the received mail to be processed includes one or more mail contents in at least one mail content, wherein the at least one mail content includes the mail content corresponding to the target recipient mailbox in the work order mail association table;

and adding the mail related content of the received mails to be processed and a second work order number to the work order mail association table under the condition that the mail content of the received mails to be processed comprises one or more mail contents in the at least one mail content, wherein the second work order number is the work order number corresponding to the one or more mail contents.

3. The method of claim 2, wherein determining whether the mail content of the received mail to be processed includes one or more mail contents of at least one mail content comprises:

formatting the mail content of the received mail to be processed to obtain a mail text to be processed;

formatting each mail content in the at least one mail content to obtain a mail text corresponding to each mail content;

determining whether the mail text to be processed comprises one or more mail texts in at least one mail text.

4. The method of claim 3, further comprising:

under the condition that the mail text to be processed does not include the mail text in at least one mail text, determining the similarity between each mail text and the mail text to be processed to obtain at least one similarity value;

determining whether a maximum similarity value of the at least one similarity value is greater than a similarity threshold;

and under the condition that the maximum similarity value is greater than the similarity threshold value, adding the mail related content of the received mails to be processed and a third work order number to the work order mail association table, wherein the third work order number is the work order number corresponding to the maximum similarity value.

5. The method of claim 4, wherein determining the similarity between each of the mail texts and the mail text to be processed to obtain at least one similarity value comprises:

calculating the similarity between each mail text and the mail text to be processed according to a sequence matcher sequence Matcher in a difflib module of Python to obtain at least one similarity value;

or, according to an edit distance algorithm, calculating the distance between each mail text and the mail text to be processed to obtain the at least one similarity value.

6. The method of claim 1, wherein the obtaining the received mail to be processed comprises:

acquiring a received mail with a mail identification ID larger than an ID threshold value from an obstacle-reported mailbox to obtain a received mail to be processed;

and taking the maximum mail ID in the mail IDs of the received mails to be processed as a new ID threshold value.

7. The method according to any one of claims 1-6, further comprising:

acquiring a work order to be processed;

determining a mailbox to be reported corresponding to the work order to be processed;

generating and sending an obstacle-reporting mail corresponding to the work order to be processed to an obstacle-reporting mailbox by taking the obstacle-reporting mailbox as a sender mailbox;

and adding the work order number of the work order to be processed and the mail related content of the fault reporting mail to a work order mail association table.

8. A received mail associated work order apparatus, comprising:

the acquisition module is used for acquiring the received mails to be processed;

the determining module is used for determining whether the mailbox of the receiver of the received mail to be processed comprises a failure reporting mailbox;

the determining module is further configured to determine whether at least one recipient mailbox included in the work order mail association table includes a sender mailbox of a received mail to be processed, if the recipient mailbox includes a failure-reporting mailbox;

the determining module is further configured to determine, when the at least one recipient mailbox includes the sender mailbox, whether the mail topics of the received mails to be processed include one or more mail topics among at least one mail topic, where the at least one mail topic includes a mail topic corresponding to a target recipient mailbox in a work order mail association table, and the target recipient mailbox is a recipient mailbox identical to the sender mailbox in the at least one recipient mailbox;

and the adding module is used for adding the mail related content of the received mails to be processed and a first work order number to a work order mail association table under the condition that the mail subjects of the received mails to be processed comprise one or more mail subjects in the at least one mail subject, wherein the first work order number is a work order number corresponding to the one or more mail subjects.

9. An electronic device, comprising:

a processor; and

a memory for storing executable instructions of the processor;

wherein the processor is configured to execute the received mail associated work order method of any of claims 1-7 via execution of the executable instructions.

10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the received mail-associated work order method of any one of claims 1 to 7.