CN115840605A

CN115840605A - Flow configuration method, device and equipment

Info

Publication number: CN115840605A
Application number: CN202211667465.3A
Authority: CN
Inventors: 杜永辉; 杨晓勤; 李世宁; 孙永敬; 李玲玲
Original assignee: China Construction Bank Corp
Current assignee: China Construction Bank Corp
Priority date: 2022-12-23
Filing date: 2022-12-23
Publication date: 2023-03-24

Abstract

The application discloses a process configuration method, a device and equipment. The method comprises the following steps: configuring a service efficiency calculation rule of a process corresponding to the service according to the service scene information; processing the flow and acquiring flow processing data; and determining the processing progress of the flow according to the service efficiency calculation rule and the flow processing data. Therefore, the service efficiency calculation rules of the processes can be configured finely according to the service scene information, the service efficiency of each process can be determined flexibly, and the reusability of configuration is improved. And then, the current processing progress of the flow is accurately calculated through the configured service efficiency calculation rule and the flow processing data in the flow processing process, so that the service efficiency of the flow is promoted to be continuously improved by a user based on the processing progress.

Description

Flow configuration method, device and equipment

Technical Field

The present application relates to the field of computer technologies, and in particular, to a method, an apparatus, and a device for process configuration.

Background

With the continuous development of business, the responsibility division is continuous and fine, and in the daily work flow, the quality and the efficiency of the flow service are ensured to become more important.

Currently, there are two main ways to configure the service efficiency of a process in the related art. Specifically, one is to perform data analysis manually and configure the service efficiency of each flow. This method is inefficient and prone to configuration errors. And the other method is to directly calculate the service efficiency of each flow through a fixed rule. However, the scheme has the problems of insufficient flexibility and low reusability.

Disclosure of Invention

The embodiment of the application provides a flow configuration method, a flow configuration device and flow configuration equipment, and aims to flexibly determine the service efficiency of each flow and improve the reusability of configuration.

In a first aspect, an embodiment of the present application provides a flow configuration method, including:

configuring a service efficiency calculation rule of a process corresponding to the service according to the service scene information;

processing the flow and acquiring flow processing data;

and determining the processing progress of the flow according to the service efficiency calculation rule and the flow processing data.

Optionally, the configuring, according to the service scenario information, a service efficiency calculation rule of a process corresponding to the service includes:

acquiring a service efficiency rule base; the service efficiency rule base stores the service efficiency calculation rules to be selected of the flows to be processed, which correspond to different pieces of information of the service scenes to be processed respectively;

and determining the service efficiency calculation rule from the service efficiency rule base according to the service scene information.

Optionally, the process is composed of a plurality of links; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a first preset time difference;

determining the processing progress of the process according to the service efficiency calculation rule and the process processing data, wherein the determining the processing progress of the process comprises the following steps:

if the process processing data indicates that a first link in the links is not submitted to a next link and the time difference between the current time and the arrival time of the first link in the process processing data is greater than the first preset time difference, indicating that the processing progress is overdue of the first link; the first link arrival time is used for representing the time when the current link arrives at the first link;

if the flow processing data indicates that the first link is submitted to the next link and the time difference between the submission time of the first link and the arrival time of the first link in the flow processing data is greater than the first preset time difference, the processing progress indicates that the first link is overdue; the first link submission time is used to indicate a time at which the first link is submitted to a next link.

Optionally, the process is composed of a plurality of links, and a second link in the plurality of links is provided with a second link planned starting time; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a second preset time difference;

if the process processing data indicates that the second link is not submitted to the next link and the time difference between the current time and the planned starting time of the second link is greater than the second preset time difference, the processing progress indicates that the second link is overdue;

if the process processing data indicates that the second link is submitted to the next link and the time difference between the second link submission time and the second link planned starting time in the process processing data is greater than the second preset time difference, the processing progress indicates that the second link is overdue; the second link submission time is used to indicate a time when the second link is submitted to a next link.

Optionally, the process is composed of a plurality of links; the service efficiency calculation rule comprises a user order receiving service efficiency calculation rule, and the user order receiving service efficiency calculation rule comprises a third preset time difference;

if the flow processing data indicate that a third link in the links is not accepted by the user and the time difference between the current time and the arrival time of the third link in the flow processing data is greater than a third preset time difference, the processing progress indicates that the order acceptance is overdue; the third link arrival time is used for representing the time when the current link arrives at the third link;

and if the flow processing data shows that the third link is accepted by the user and the time difference between the order accepting time of the third link and the arrival time of the third link in the flow processing data is greater than the third preset time difference, the processing progress shows that the order is overdue.

Optionally, the process is composed of a plurality of links; the service efficiency calculation rule comprises a user response service efficiency calculation rule, and the user response service efficiency calculation rule comprises a fourth preset time difference;

if the flow processing data indicates that a fourth link in the links is accepted by the user and is not submitted to the next link, and the time difference between the current time and the fourth link order accepting time in the flow processing data is greater than the fourth preset time difference, the processing progress is indicated as response overdue;

if the flow processing data indicate that the fourth link is accepted by the user and submitted to the next link, and the time difference between the fourth link submission time and the fourth link acceptance time in the flow processing data is greater than the fourth preset time difference, the processing progress indicates that the response is overdue; the fourth link submission time is used to indicate a time at which the fourth link is submitted to the next link.

Optionally, the service efficiency calculation rule includes a fifth preset time difference;

if the flow processing data indicates that the flow is not finished and the time difference between the current time and the flow creating time in the flow processing data is greater than the fifth preset time difference, the processing progress indicates that the whole flow is overdue;

and if the flow processing data indicate that the flow is finished and the time difference between the flow closing time and the flow creating time in the flow processing data is greater than the fifth preset time difference, indicating that the processing progress is the overall overdue of the flow.

Optionally, the method further comprises:

and displaying the processing progress, and sending out a reminding message when the processing progress indicates overdue.

In a second aspect, an embodiment of the present application provides a flow configuration apparatus, including:

the rule configuration module is used for configuring a service efficiency calculation rule of a process corresponding to the service according to the service scene information;

the flow processing module is used for processing the flow and acquiring flow processing data;

and the progress determining module is used for determining the processing progress of the flow according to the service efficiency calculation rule and the flow processing data.

In a third aspect, an embodiment of the present application provides a flow configuration device, where the flow configuration device includes: a processor, a memory, a system bus;

the processor and the memory are connected through the system bus;

the memory is used for storing one or more programs, and the one or more programs comprise instructions which, when executed by the processor, cause the processor to execute any one implementation method of the above flow configuration method.

In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, where instructions are stored in the computer-readable storage medium, and when the instructions are run on a terminal device, the instructions cause the terminal device to execute any implementation method of the above-described flow configuration method.

According to the technical scheme, the embodiment of the application has the following advantages:

in the embodiment of the application, after the service efficiency calculation rule of the process corresponding to the service is configured according to the service scene information, a process processing procedure may be entered. By processing the flow and acquiring the flow processing data, the processing progress of the flow can be determined according to the service efficiency calculation rule and the flow processing data. Therefore, the service efficiency calculation rules of the processes can be configured finely according to the service scene information, the service efficiency of each process can be determined flexibly, and the reusability of configuration is improved. And then, the current processing progress of the flow is accurately calculated through the configured service efficiency calculation rule and the flow processing data in the flow processing process, so that the service efficiency of the flow is promoted to be continuously improved by a user based on the processing progress.

Drawings

Fig. 1 is a flowchart of a flow configuration method according to an embodiment of the present application;

fig. 2 is a flowchart of another flow configuration method according to an embodiment of the present application;

fig. 3 is a schematic structural diagram of a flow configuration apparatus according to an embodiment of the present application.

Detailed Description

As described above, there are two main ways to configure the service efficiency of a flow in the related art. Specifically, one method is to perform data analysis manually and configure the service efficiency of each process. This method is inefficient and prone to configuration errors. And the other method is to directly calculate the service efficiency of each flow through a fixed rule. However, the scheme has the problems of insufficient flexibility and low reusability.

In order to solve the above problem, an embodiment of the present application provides a flow configuration method, where the method may include: and according to the service scene information, after configuring the service efficiency calculation rule of the flow corresponding to the service, entering a flow processing process. By processing the flow and acquiring the flow processing data, the processing progress of the flow can be determined according to the service efficiency calculation rule and the flow processing data.

Therefore, the service efficiency calculation rules of the processes can be configured finely according to the service scene information, the service efficiency of each process can be determined flexibly, and the configuration reusability is improved. And then, the current processing progress of the flow is accurately calculated through the configured service efficiency calculation rule and the flow processing data in the flow processing process, so that the service efficiency of the flow is promoted to be continuously improved by a user based on the processing progress.

The embodiment of the present application does not limit the execution subject of the flow configuration method, and for example, the flow configuration method of the embodiment of the present application may be applied to a data processing device such as a terminal device or a server. The terminal device may be a smart phone, a computer, a Personal Digital Assistant (PDA), a tablet computer, or the like. The server may be a stand-alone server, a cluster server, or a cloud server.

In order to make the technical solutions of the present invention better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

Fig. 1 is a flowchart of a flow configuration method according to an embodiment of the present application. As shown in fig. 1, a process configuration method provided in the embodiment of the present application may include:

s101: and configuring a service efficiency calculation rule of a process corresponding to the service according to the service scene information.

The service scenario information may include information of a user who processes a process corresponding to the service, information of an entire process, scenario information of a plurality of links constituting the process corresponding to the service, and preset service information of a specific link. The information of the plurality of links includes, for example, the scene information of the order receiving link, the scene information of the processing link, the scene information of the in-link label, the scene information of the transfer link, the scene information of the suspension link, and the like. The preset service information of a specific link is, for example, preset information such as a scheduled start time and a scheduled end time of a certain link.

In the embodiment of the present application, the configuration process of the service efficiency calculation rule, that is, S101, may not be specifically limited. For example, the user can directly perform custom configuration through the terminal. In order to improve configuration efficiency, the embodiments of the present application may also provide a possible implementation manner, which is described in detail below.

In a possible implementation, S101 may specifically include: acquiring a service efficiency rule base; the service efficiency rule base stores the calculation rules of the service efficiency to be selected of the flows to be processed corresponding to the information of various different service scenes to be processed respectively; and determining a service efficiency calculation rule from the service efficiency rule base according to the service scene information. The service efficiency calculation rule to be selected can be specifically divided into a public rule and a private rule; for public rules, the method can be applied to any flow to be processed, and for private rules, the method can be applied only to the set flow to be processed corresponding to the rule. Therefore, the service efficiency calculation rule can be determined according to needs through the service efficiency rule base, and the configuration efficiency is improved. In addition, the service efficiency calculation rule obtained by the user-defined configuration can be stored in the service efficiency rule base, so that the subsequent multiplexing is facilitated.

In addition, as to the form of the candidate service efficiency calculation rule in the service efficiency rule base, the embodiment of the present application is also not particularly limited, for example, each candidate service efficiency calculation rule may be as shown in table 1 below.

TABLE 1

With reference to table 1, each candidate service efficiency calculation rule in the service efficiency rule base may specifically include a rule identifier, a rule triggering condition, a service efficiency threshold, an application range, a state, and the like of the rule. Therefore, the service efficiency calculation rule which is comprehensively configured can be obtained, the processing progress of each flow can be conveniently and accurately calculated subsequently, and the service efficiency of the flow can be promoted to be continuously improved based on the processing progress by a user.

Further, in this embodiment of the present application, the service efficiency rule base may be stored in an execution main body of this embodiment of the present application, for example, a local terminal device, and when the service efficiency calculation rule needs to be configured, the terminal device may obtain the service efficiency rule base in a local reading manner. Alternatively, the service efficiency rule base may be stored in another data storage server, and the terminal device may obtain the service efficiency rule base by accessing the data storage server when necessary.

S102: and processing the flow and acquiring flow processing data.

The process of processing the flow can be realized by the flow processing component. The flow processing component drives the user to perform flow processing based on the flow engine capabilities. The process processing component can specifically realize common operations of creating, receiving, submitting, signing, transferring, retrieving, returning and the like of the process. In addition, the process processing data may specifically include a processing state of a current processing link in the process, for example, whether a link in the process is submitted to a next link, whether the link is accepted by a user, and the like, and time information corresponding to the processing state, for example, link arrival time indicating that the current link arrives at the link, link submission time indicating that the link is submitted to the next link, time indicating that the link is accepted, and the like.

S103: and determining the processing progress of the flow according to the service efficiency calculation rule and the flow processing data.

In the embodiment of the application, based on the process processing data, the processing state of the current process can be known, and then the processing progress of the process can be obtained by combining the service efficiency calculation rule, namely whether the process is overdue or not, so that the service efficiency of the process can be promoted to be continuously improved by a user based on the processing progress. With respect to the determination process of the processing progress of the flow, that is, S103, various examples can be provided below for detailed description.

As an example, a flow is composed of a plurality of links. The service efficiency calculation rule may specifically include a link service efficiency calculation rule, and the link service efficiency calculation rule includes a first preset time difference. Correspondingly, S103 may specifically include: if the flow processing data indicate that a first link in the links is not submitted to a next link and the time difference between the current time and the arrival time of the first link in the flow processing data is greater than a first preset time difference, the processing progress indicates that the first link is overdue; the first link arrival time is used for representing the time when the current link arrives at the first link; if the flow processing data indicates that the first link is submitted to the next link and the time difference between the submitting time of the first link and the arrival time of the first link in the flow processing data is greater than a first preset time difference, the processing progress indicates that the first link is overdue; the first link submission time is used to indicate the time at which the first link is submitted to the next link. The first preset time difference may be embodied as a service efficiency threshold in a service efficiency calculation rule corresponding to the first link. Therefore, in the process of processing a certain link, taking a first link as an example, if the first link is not submitted to the next link and the arrival time of the first link exceeds a first preset time difference from now to now, the first link can be proved to be overdue, and the service efficiency is delayed; if the first link is submitted to the next link and the time from the arrival time of the first link to the submission time of the first link exceeds the first preset time difference, it can also be said that although the first link is submitted to the next link, the first link is overdue and the service efficiency is delayed.

As another example, the flow is composed of a plurality of links, and a second link of the plurality of links is provided with a second link planned start time; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a second preset time difference. Correspondingly, S103 may specifically include: if the flow processing data indicates that the second link is not submitted to the next link and the time difference between the current time and the planned starting time of the second link is greater than a second preset time difference, the processing progress indicates that the second link is overdue; if the process processing data indicates that the second link is submitted to the next link and the time difference between the second link submission time and the second link planning start time in the process processing data is greater than a second preset time difference, the processing progress indicates that the second link is overdue; the second link submission time is used to indicate the time at which the second link is submitted to the next link. The second preset time difference may be embodied as a service efficiency threshold in a service efficiency calculation rule corresponding to the second link. Therefore, in the process of processing a certain link, taking a second link as an example, if the second link is not submitted to the next link and the planned starting time of the second link exceeds a second preset time difference from now, the second link is overdue and the service efficiency is delayed; if the second link has already been submitted to the next link and the duration from the submission time of the second link to the planned start time of the second link exceeds the second preset time difference, it can also be said that although the second link has already been submitted to the next link, the second link is overdue and the service efficiency is delayed.

As yet another example, a flow consists of multiple links. The service efficiency calculation rule comprises a user order receiving service efficiency calculation rule, and the user order receiving service efficiency calculation rule comprises a third preset time difference. Correspondingly, S103 may specifically include: if the flow processing data indicates that a third link in the links is not accepted by the user and the time difference between the current time and the arrival time of the third link in the flow processing data is greater than a third preset time difference, the processing progress indicates that the order is overdue; the third link arrival time is used for representing the time when the current link arrives at the third link; and if the flow processing data indicate that the third link is accepted by the user and the time difference between the order accepting time of the third link and the arrival time of the third link in the flow processing data is greater than a third preset time difference, the processing progress indicates that the order is overdue. The third preset time difference may be embodied as a service efficiency threshold in a service efficiency calculation rule corresponding to the third link. Therefore, in the process of processing a certain link, taking a third link as an example, if the third link is not accepted by the user and the arrival time of the third link exceeds a third preset time difference from the third link to the present, the third link can be declared to be overdue and the service efficiency is delayed; if the third link has been accepted by the user and the time from the time of accepting the order of the third link to the time of arrival of the third link exceeds the third preset time difference, it can also be said that although the order has been accepted, the process of accepting the order of the third link is overdue and the service efficiency is delayed.

As yet another example, a flow consists of multiple links. The service efficiency calculation rule comprises a user response service efficiency calculation rule, and the user response service efficiency calculation rule comprises a fourth preset time difference. Correspondingly, S103 may specifically include: if the flow processing data indicates that a fourth link in the links is accepted by the user and is not submitted to the next link, and the time difference between the current time and the fourth link order accepting time in the flow processing data is greater than a fourth preset time difference, the processing progress indicates that the response is overdue; if the flow processing data indicate that the fourth link is accepted by the user and submitted to the next link, and the time difference between the fourth link submission time and the fourth link acceptance time in the flow processing data is greater than a fourth preset time difference, the processing progress indicates that the response is overdue; the fourth link submission time is used to indicate the time at which the fourth link is submitted to the next link. The fourth preset time difference may be specifically embodied as a service efficiency threshold in a service efficiency calculation rule corresponding to the fourth node. Therefore, in the process of processing a certain link, taking a fourth link as an example, if the fourth link is accepted by the user and submitted to the next link, and the fourth link accepting time exceeds a fourth preset time difference from now, the response of the user to the fourth link is overdue, and the service efficiency is delayed; if the fourth link has been accepted by the user and submitted to the next link, and the time from the time of accepting the order of the fourth link to the time of submitting the fourth link exceeds the fourth preset time difference, it can also be said that although the order has been accepted, the response of the user to the fourth link is overdue, and the service efficiency is delayed.

Further, a fifth preset time difference may be included in the service efficiency calculation rule. Correspondingly, S103 may specifically include: if the flow processing data indicates that the flow is not finished and the time difference between the current time and the flow creating time in the flow processing data is greater than a fifth preset time difference, the processing progress indicates that the whole flow is overdue; and if the flow processing data indicates that the flow is finished and the time difference between the flow closing time and the flow creating time in the flow processing data is greater than a fifth preset time difference, indicating that the processing progress is the overall overdue of the flow. The fifth preset time difference may be specifically embodied as a service efficiency threshold in a service efficiency calculation rule corresponding to the whole process. Therefore, in the processing process of a certain flow, if the flow is not finished and the flow creation time exceeds the fifth preset time difference from now, the overall expiration of the flow and the delay of the service efficiency can be indicated; if the time length from the flow closing time to the flow creating time exceeds the fifth preset time difference after the flow is finished, it can also be said that although the flow is finished, the whole flow is overdue and the service efficiency is delayed.

Based on the related contents of S101 to S103, in the embodiment of the present application, after configuring the service efficiency calculation rule of the process corresponding to the service according to the service scenario information, the process may be performed. By processing the flow and acquiring the flow processing data, the processing progress of the flow can be determined according to the service efficiency calculation rule and the flow processing data. Therefore, the service efficiency calculation rules of the processes can be configured finely according to the service scene information, the service efficiency of each process can be determined flexibly, and the reusability of configuration is improved. And then, the current processing progress of the flow is accurately calculated through the configured service efficiency calculation rule and the flow processing data in the flow processing process, so that the service efficiency of the flow is promoted to be continuously improved by a user based on the processing progress.

Further, another flow configuration method may also be provided in the embodiments of the present application. The flow configuration method is described below with reference to the embodiments and the drawings.

Fig. 2 is a flowchart of another flow configuration method according to an embodiment of the present application. As shown in fig. 2, the process configuration method may include:

s201: and configuring a service efficiency calculation rule of a process corresponding to the service according to the service scene information.

In the embodiment of the present application, for specific technical details of S201, reference may be made to relevant contents of S101 in the foregoing embodiment, and details are not described herein again.

S202: and processing the flow and acquiring flow processing data.

In the embodiment of the present application, for specific technical details of S202, reference may be made to relevant contents of S102 in the foregoing embodiment, which are not described herein again.

S203: and determining the processing progress of the flow according to the service efficiency calculation rule and the flow processing data.

In the embodiment of the present application, for specific technical details of S203, reference may be made to relevant contents of S103 in the foregoing embodiment, which is not described herein again.

S204: and displaying the processing progress, and sending out a reminding message when the processing progress indicates overdue.

As mentioned above, the processing progress is expressed as overdue, and may specifically include overdue of a certain link, overdue of a user order, overdue of a user response, and overdue of the whole process.

The embodiment of the present application may not be specifically limited to the process progress showing manner. As an example, if the execution subject of the embodiment of the present application, for example, a certain terminal device is configured with a display device, the progress of processing may be shown through the display device. As another example, if the execution subject according to the embodiment of the present application can communicate with other on-screen smart terminals, the processing progress may be sent to the other on-screen smart terminals, and the other on-screen smart terminals show the processing progress.

Further, as to the sending method of the processing progress indicating the reminder message when the processing progress is overdue, the embodiment of the present application may not be particularly limited, and the following examples illustrate the sending method.

As an example, if the execution subject of the embodiment of the present application can communicate with other intelligent terminals, a reminder message may be sent out through the other intelligent terminals. Specifically, if the intelligent terminal is a terminal with a screen, the display screen can push popup messages or preset light effects to perform overdue reminding. And/or if the intelligent terminal is provided with a prompt tone module, the intelligent terminal can push voice messages or preset sound effects through the prompt tone module to remind.

As another example, if the execution main body of the embodiment of the present application is configured with an information reminding module, a reminding instruction may be directly issued to the information reminding module, and the information reminding module is triggered to send a reminding message. Specifically, the information reminding module can be embodied as a display device, and then the display screen can push popup messages or preset light effects for reminding. Alternatively, the information reminding module can be embodied as an indicator light; the processing progress can be displayed in green when representing normal, the processing progress can be displayed in red when representing overdue, and of course, other light effects which can distinguish whether the processing progress is overdue can be realized. Or, the information reminding module can be embodied as a voice broadcasting module, the voice broadcasting module is used for 'normal processing progress' when the processing progress indicates normal, the voice broadcasting module is used for 'overdue and please process as soon as possible' when the processing progress indicates overdue, and of course, other sound effects capable of distinguishing whether the processing progress is overdue can be provided.

Based on the related contents of S201 to S204, in the embodiment of the present application, after the service efficiency calculation rule of the process corresponding to the service is configured according to the service scenario information, a process processing procedure may be entered. By processing the flow and acquiring the flow processing data, the processing progress of the flow can be determined according to the service efficiency calculation rule and the flow processing data. And then, the processing progress can be displayed, and a reminding message is sent out when the processing progress indicates overdue. Therefore, the service efficiency calculation rules of the processes can be configured finely according to the service scene information, the service efficiency of each process can be determined flexibly, and the reusability of configuration is improved. And then, the current processing progress of the flow is accurately calculated through the configured service efficiency calculation rule and the flow processing data in the flow processing process, so that the service efficiency of the flow is promoted to be continuously improved by a user based on the processing progress. In addition, through the display and overdue reminding of the processing progress, the working personnel can be informed in time, namely the user can process the flow as soon as possible, and the service efficiency of the flow is further improved.

Based on the process configuration method provided by the above embodiment, an embodiment of the present application may further provide a process configuration apparatus. The flow configuration apparatus is described below with reference to the embodiments and the drawings, respectively.

Fig. 3 is a schematic structural diagram of a flow configuration apparatus according to an embodiment of the present application. As shown in fig. 3, the flow configuration apparatus 300 provided in the embodiment of the present application may include:

the rule configuration module 301 is configured to configure a service efficiency calculation rule of a process corresponding to a service according to the service scenario information;

a flow processing module 302, configured to process a flow and obtain flow processing data;

the progress determining module 303 is configured to determine a processing progress of the flow according to the service efficiency calculation rule and the flow processing data.

In a possible implementation manner, the rule configuring module 301 may specifically include:

the rule base acquisition module is used for acquiring a service efficiency rule base; the service efficiency rule base stores service efficiency calculation rules to be selected of the to-be-processed flows corresponding to different kinds of to-be-processed business scene information respectively;

and the rule determining module is used for determining a service efficiency calculation rule from the service efficiency rule base according to the service scene information.

In one possible embodiment, the process consists of a plurality of links; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a first preset time difference. Accordingly, the schedule determining module 303 may specifically include:

the first determining module is used for indicating that the processing progress is overdue of the first link if the flow processing data indicates that the first link in the links is not submitted to the next link and the time difference between the current time and the arrival time of the first link in the flow processing data is greater than a first preset time difference; the first link arrival time is used for representing the time when the current link arrives at the first link;

the second determining module is used for indicating that the processing progress is overdue of the first link if the flow processing data indicates that the first link is submitted to the next link and the time difference between the submitting time of the first link and the arrival time of the first link in the flow processing data is greater than the first preset time difference; the first link submission time is used to indicate the time at which the first link is submitted to the next link.

In a possible implementation manner, the flow is composed of a plurality of links, and a second link in the plurality of links is provided with a second link planned starting time; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a second preset time difference. Accordingly, the schedule determining module 303 may specifically include:

the third determining module is used for indicating that the processing progress is overdue of the second link if the flow processing data indicates that the second link is not submitted to the next link and the time difference between the current time and the planned starting time of the second link is greater than a second preset time difference;

a fourth determining module, configured to indicate that the processing progress is overdue for the second link if the process processing data indicates that the second link is submitted to the next link and a time difference between a second link submission time and a second link planned start time in the process processing data is greater than a second preset time difference; the second link submission time is used to indicate the time at which the second link is submitted to the next link.

In one possible embodiment, the process consists of a plurality of links; the service efficiency calculation rule comprises a user order receiving service efficiency calculation rule, and the user order receiving service efficiency calculation rule comprises a third preset time difference. Accordingly, the schedule determining module 303 may specifically include:

a fifth determining module, configured to determine that the processing progress indicates that the order is overdue if the process processing data indicates that a third link in the multiple links is not accepted by the user and a time difference between the current time and an arrival time of the third link in the process processing data is greater than a third preset time difference; the third link arrival time is used for representing the time when the current link arrives at the third link;

and the sixth determining module is used for indicating the processing progress as overdue of the order receiving if the process processing data indicates that the third link is received by the user and the time difference between the order receiving time of the third link and the arrival time of the third link in the process processing data is greater than a third preset time difference.

In one possible embodiment, the process consists of a plurality of links; the service efficiency calculation rule comprises a user response service efficiency calculation rule, and the user response service efficiency calculation rule comprises a fourth preset time difference. Accordingly, the schedule determining module 303 may specifically include:

a seventh determining module, configured to indicate the processing progress as a response overdue if the process processing data indicates that a fourth link of the multiple links has been accepted by the user and is not submitted to the next link, and a time difference between the current time and an order accepting time of the fourth link in the process processing data is greater than a fourth preset time difference;

an eighth determining module, configured to determine that the processing progress indicates that the response is overdue if the process processing data indicates that the fourth link has been accepted by the user and submitted to the next link, and a time difference between a fourth link submission time and a fourth link order acceptance time in the process processing data is greater than a fourth preset time difference; the fourth link submission time is used to indicate the time at which the fourth link is submitted to the next link.

In one possible embodiment, a fifth preset time difference is included in the service efficiency calculation rule. Accordingly, the schedule determining module 303 may specifically include:

a ninth determining module, configured to indicate the processing progress as an overall overdue process if the process processing data indicates that the process is not finished and a time difference between the current time and the process creation time in the process processing data is greater than a fifth preset time difference;

and the tenth determining module is used for indicating the processing progress as the whole overdue process if the process processing data indicates that the process is finished and the time difference between the process closing time and the process creating time in the process processing data is greater than a fifth preset time difference.

In a possible implementation manner, the process configuring apparatus 300 may further include:

and the information display module is used for displaying the processing progress and sending out a reminding message when the processing progress indicates overdue.

Further, an embodiment of the present application further provides a process configuration device, including: a processor, a memory, a system bus;

the processor and the memory are connected through the system bus;

Further, an embodiment of the present application further provides a computer-readable storage medium, where instructions are stored in the computer-readable storage medium, and when the instructions are run on a terminal device, the instructions cause the terminal device to execute any implementation method of the above flow configuration method.

From the above description of the embodiments, it is clear to those skilled in the art that all or part of the steps in the method of the above embodiments may be implemented by software plus a necessary general hardware platform. Based on such understanding, the technical solution of the present application may be essentially or partially implemented in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network communication device such as a media gateway, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.

It should be noted that, in the present specification, each embodiment is described in a progressive manner, and each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments may be referred to each other. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.

It is further noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrases "comprising a," "8230," "8230," or "comprising" does not exclude the presence of additional like elements in a process, method, article, or apparatus that comprises the element.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A process configuration method, comprising:

configuring a service efficiency calculation rule of a flow corresponding to a service according to the service scene information;

processing the flow and acquiring flow processing data;

2. The method according to claim 1, wherein the configuring the service efficiency calculation rule of the flow corresponding to the service according to the service scenario information includes:

3. The method of claim 1, wherein the process is comprised of a plurality of links; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a first preset time difference;

if the process processing data indicate that a first link in the links is not submitted to a next link and the time difference between the current time and the arrival time of the first link in the process processing data is greater than the first preset time difference, indicating that the processing progress indicates that the first link is overdue; the first link arrival time is used for representing the time when the current link arrives at the first link;

4. The method of claim 1, wherein the process is comprised of a plurality of links, and a second link of the plurality of links is provided with a second link scheduled start time; the service efficiency calculation rule comprises a link service efficiency calculation rule, and the link service efficiency calculation rule comprises a second preset time difference;

5. The method of claim 1, wherein the process is comprised of a plurality of links; the service efficiency calculation rule comprises a user order receiving service efficiency calculation rule, and the user order receiving service efficiency calculation rule comprises a third preset time difference;

if the flow processing data indicates that a third link in the links is not accepted by the user and the time difference between the current time and the arrival time of the third link in the flow processing data is greater than the third preset time difference, the processing progress indicates that the order acceptance is overdue; the third link arrival time is used for representing the time when the current link arrives at the third link;

6. The method of claim 1, wherein the process is comprised of a plurality of links; the service efficiency calculation rule comprises a user response service efficiency calculation rule, and the user response service efficiency calculation rule comprises a fourth preset time difference;

if the flow processing data indicate that the fourth link is accepted by the user and submitted to the next link, and the time difference between the fourth link submission time and the fourth link acceptance time in the flow processing data is greater than the fourth preset time difference, the processing progress indicates that the response is overdue; the fourth link submission time is used for representing the time when the fourth link is submitted to the next link.

7. The method according to claim 1, wherein the service efficiency calculation rule includes a fifth preset time difference;

and if the flow processing data indicates that the flow is finished and the time difference between the flow closing time and the flow creating time in the flow processing data is greater than the fifth preset time difference, indicating that the processing progress is the overall overdue of the flow.

8. The method according to any one of claims 1 to 7, further comprising:

9. A process configuration apparatus, comprising:

10. A process configuration apparatus, characterized in that the apparatus comprises: a processor, a memory, a system bus;

the processor and the memory are connected through the system bus;

the memory is to store one or more programs, the one or more programs including instructions, which when executed by the processor, cause the processor to perform the flow configuration method of any of claims 1 to 8.