CN115797045A

CN115797045A - Credit card file-entering method, device and computer storage medium

Info

Publication number: CN115797045A
Application number: CN202211441682.0A
Authority: CN
Inventors: 张明乐
Original assignee: Ping An Bank Co Ltd
Current assignee: Ping An Bank Co Ltd
Priority date: 2022-11-17
Filing date: 2022-11-17
Publication date: 2023-03-14

Abstract

The application provides a credit card delivery method, a credit card delivery device and a computer storage medium, wherein first delivery information input by a client is responded, and first client information of the client is acquired according to the first delivery information; generating a customer appointment number based on the first customer information; searching the salesman in the preset area range according to the address information in the first client information; when a related salesman exists in a preset area range, generating final package entering information according to first customer information corresponding to the customer reservation number and second package entering information input by a service end of the related salesman; and finishing the application of the credit card according to the final incoming information. By the method, the operation process of the bank client can be simplified, the piece feeding efficiency is improved, and the customer conversion rate is improved.

Description

Credit card file-entering method, device and computer storage medium

Technical Field

The present application relates to the field of computer technologies, and in particular, to a method and an apparatus for entering a credit card, and a computer storage medium.

Background

With the soundness and the expansion of the credit card function, in order to better acquire the client and improve the retention rate of the client, more external partners can access the credit card application platform.

However, currently, when the external partner accesses the credit card application platform, the security problem of the client information transmission between the external partner and the credit card application platform needs to be considered. At present, the encryption function can be set on the transmission path between the external partner and the credit card application platform only through manpower, a large amount of manpower is consumed, and the data security degree is low.

Disclosure of Invention

In order to solve the technical problem, the application provides a credit card file-feeding method, a credit card file-feeding device and a computer storage medium.

In order to solve the above technical problem, the present application provides a method for feeding a credit card, including:

responding to first piece feeding information input by a client, and acquiring first client information of the client according to the first piece feeding information;

generating a customer reservation number based on the first customer information;

searching the salespersons in a preset area range according to the address information in the first client information;

when a related salesman exists in the preset area range, generating final package entering information according to first customer information corresponding to the customer reservation number and second package entering information input by a service end of the related salesman;

and finishing the application of the credit card according to the final incoming information.

And when no related service personnel exist in the preset area range, responding to third piece information input by the client, and generating the final piece information according to the first client information and the third piece information.

Generating final piece feeding information according to the first customer information corresponding to the customer reservation number and the second piece feeding information input by the service end of the related service staff, wherein the generating of the final piece feeding information comprises the following steps:

responding to a client appointment number input by the service end, and automatically filling first client information corresponding to the client appointment number in the service end;

responding to second file input information input by the service end, and acquiring second client information according to the second file input information;

and combining the first customer information and the second customer information to generate the final piece-entering information.

Wherein, the credit card file-entering method further comprises:

responding to a service appointment number input by the service end, and searching a corresponding client appointment number based on the service appointment number;

when a client reservation number is successfully searched, automatically filling first client information corresponding to the client reservation number in the service terminal;

and when the client appointment number is not searched, a blank incoming interface is created in the service end.

Wherein the customer information includes: name information, certificate number information, mobile phone number information, address information, information of time suitable for card transaction at home and card information.

The client information comprises time information suitable for card transaction at home;

searching the salespersons in the preset area range according to the address information in the first client information comprises the following steps:

and searching the salesmen within the range of the preset area and within the working time according to the address information in the first client information and the information suitable for going to the gate for card transaction.

Wherein, the obtaining the first client information of the client according to the first incoming information includes:

and extracting information of the first piece feeding information by utilizing piece feeding scanning, image OCR and/or ICR identification to obtain first client information of the client.

In order to solve the above technical problem, the present application further provides a credit card feeding device, including:

the client piece-entering module is used for responding to first piece-entering information input by a client and acquiring first client information of the client according to the first piece-entering information;

the number generation module is used for generating a client reservation number based on the first client information;

the business searching module is used for searching the salesman in the preset area range according to the address information in the first client information;

the information generating module is used for generating final package inlet information according to first customer information corresponding to the customer reservation number and second package inlet information input by a service end of the related salesman when the related salesman exists in the preset region range;

and the incoming application module is used for finishing the application of the credit card according to the final incoming information.

In order to solve the above technical problem, the present application further provides a credit card feeding device, where the credit card feeding device includes a memory and a processor coupled to the memory;

wherein the memory is used for storing program data, and the processor is used for executing the program data to realize the credit card feeding method.

In order to solve the above technical problem, the present application further provides a computer storage medium for storing program data, which is used to implement the above credit card incoming method when the program data is executed by a computer.

Compared with the prior art, the beneficial effect of this application is: responding to first piece feeding information input by a client, and acquiring first client information of the client according to the first piece feeding information; generating a customer appointment number based on the first customer information; searching the salesman in the preset area range according to the address information in the first client information; when a related salesman exists in a preset area range, generating final package entering information according to first customer information corresponding to the customer reservation number and second package entering information input by a service end of the related salesman; and finishing the application of the credit card according to the final article feeding information. By the method, the operation process of the bank client can be simplified, the piece feeding efficiency is improved, and the customer conversion rate is improved.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Wherein:

FIG. 1 is a schematic flow chart diagram illustrating a first embodiment of a method for entering a credit card provided herein;

FIG. 2 is a schematic flow chart diagram illustrating a second embodiment of a method for entering a credit card provided by the present application;

FIG. 3 is a schematic flow chart diagram illustrating a third embodiment of a method for entering a credit card provided by the present application;

FIG. 4 is a schematic diagram illustrating an embodiment of a credit card infeed apparatus provided herein;

FIG. 5 is a schematic structural diagram of another embodiment of a credit card infeed apparatus provided herein;

FIG. 6 is a schematic structural diagram of an embodiment of a computer storage medium provided in the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

The terms "first," "second," "third," "fourth," and the like in the description and in the claims of the present application and in the drawings described above, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are, for example, capable of operation in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments in the present application without making any creative effort belong to the protection scope of the present application.

Referring to fig. 1, fig. 1 is a flowchart illustrating a first embodiment of a method for entering a card into a card slot.

As shown in fig. 1, the specific steps are as follows:

step S11: and responding to first file input information input by the client, and acquiring first client information of the client according to the first file input information.

Specifically, the credit card pickup device responds to first pickup information input by the client, analyzes the first pickup information, and further acquires first client information of the client.

The first incoming information is input information filled in by a user on a card transaction interface of the client.

The first incoming information includes but is not limited to one or more of name information, certificate number information, mobile phone number information, address information, time information suitable for card transaction at home and card information input by a client.

The credit card feeding device can extract the first feeding information by using feeding scanning, image OCR and/or ICR identification and the like, so that the first feeding information is extracted as first customer information which can be identified by a computer.

In particular, visual OCR (Optical Character Recognition) refers to a process in which an electronic device (e.g., a scanner or a digital camera) examines a Character printed on paper, determines its shape by detecting dark and light patterns, and then translates the shape into a computer text by a Character Recognition method. ICR (Intelligent Character Recognition) is an artificial intelligence technology embedded with deep learning of a computer on the basis of OCR (optical Character Recognition).

The first client information includes but is not limited to one or more of name information, certificate number information, mobile phone number information, address information, information suitable for visiting card and card information.

Step S12: a customer reservation number is generated based on the first customer information.

Specifically, the credit card incoming device generates a client reservation number according to the first client information and according to a preset data sequence, a preset coding mode or automatic random arrangement, and each credit card incoming service is guaranteed to have a unique and independent client reservation number.

For example, in an embodiment of the present application, a customer reservation number zhangsan0054 may be generated according to six-digit arrangement after the name information and the certificate number of the customer, or xxxxx0000 may be randomly generated.

In other embodiments, a data encoding mode may also be used to generate the customer preset number, different information records should use different codes, one code point may represent one information record, and sequential encoding may be used, such as 001 wanglin and 002. Specifically, the data encoding method includes, but is not limited to, the following methods: unipolar codes, polar codes, bipolar codes, return-to-zero codes, biphase codes, non-return-to-zero codes, manchester encoding, differential manchester encoding, multilevel encoding, 4B/5B encoding, and the like.

Step S13: searching the service personnel in the preset area range according to the address information in the first client information.

Specifically, the credit card entry device analyzes first customer information, analyzes address information from the first customer information, and searches for an operator in a preset area range with a customer address as a center according to the address information.

The address information can be classified according to the client account information or automatically classified and analyzed according to the address data in the certificate information. The preset area range may be range information preset in advance by a worker, or range information automatically generated according to prior data, for example, the preset area range may be a cell, a business district, etc. where a customer address is located; the preset area range may also be all areas within a preset kilometer with the customer address as the center, and the like.

In an embodiment of the present application, the first customer information may further include information suitable for the card-registering time in addition to the customer information described in step S11. For example, the customer fills out the appropriate visiting method on the client from six pm to ten pm.

In an embodiment of the application, the credit card incoming device may further search for the salespersons within the preset area and within the working hours according to the address information in the first client information and the information about the suitable card-handling time. In one embodiment, the credit card entry device searches for idle employees who have a customer address within five kilometers of the center and six pm to ten pm.

By searching the information suitable for the card transaction time at home, the salesman can be found more accurately and quickly, and the card entering efficiency and the user retention degree of the credit card entering device are further improved.

Step S14: and when the related salesmen exists in the preset area range, generating final package inlet information according to the first customer information corresponding to the customer reservation number and the second package inlet information input by the service end of the related salesmen.

Specifically, when the credit card entry device detects that a salesman handling related services exists in the preset area range, a door-to-door instruction is sent to the related salesman. After the relevant salesman is on the home, the salesman can inquire the customer information through the service end, supplement and fill the customer information to form supplementary information, and the credit card incoming device combines the supplementary information with the first customer information in the step S11 to generate final incoming information.

In an embodiment of the present application, the second incoming information is supplementary information that is filled after the relevant service person reproduces the first customer information according to the customer subscription number.

In other embodiments, the second incoming message may also be modification message for the service operator to modify the first client message through the service client.

Step S15: and finishing the application of the credit card according to the final incoming information.

Specifically, the credit card feeding device records the final feeding information into a bank system, and finally the credit card application is completed according to the final feeding information.

Responding to first incoming information input by a client, and acquiring first client information of the client according to the first incoming information through the steps S11 to S15; generating a customer appointment number based on the first customer information; searching the salesman in the preset area range according to the address information in the first client information; when a related salesman exists in a preset area range, generating final package entering information according to first customer information corresponding to the customer reservation number and second package entering information input by a service end of the related salesman; and finishing the application of the credit card according to the final incoming information. By the method, the operation process of the bank client can be simplified, the piece feeding efficiency is improved, and the customer conversion rate is improved.

Further, the present application provides a specific embodiment for generating final incoming item information. Referring to fig. 2, fig. 2 is a flowchart illustrating a second embodiment of a method for entering a card into a card slot according to the present application.

As shown in fig. 2, the specific steps are as follows:

step S21: and responding to the client reservation number input by the service terminal, and automatically filling first client information corresponding to the client reservation number in the service terminal.

Specifically, the credit card incoming device responds to a client reservation number input by a banking operator at a service end, and the credit card incoming device automatically inquires in a database of a banking system according to the client reservation number. If the customer reservation number is inquired in the bank system, the customer reservation number is decoded, the corresponding specific information type and specific information content of the first customer are analyzed, the credit card file entering device corresponds the content of the first customer information with the information type and the item name, the first customer information corresponding to the customer reservation number is automatically filled into a corresponding service column, and the first customer information corresponding to the customer reservation number is filled.

Step S22: and responding to second incoming information input by the service end, and acquiring second client information according to the second incoming information.

Specifically, the credit card pickup device responds to second pickup information input by the service end, extracts the second pickup information, and acquires second customer information.

The credit card feeding device can extract the second feeding information by using feeding scanning, image OCR and/or ICR recognition and the like, so that the second feeding information is extracted as second customer information which can be recognized by a computer.

In an embodiment of the application, after the second piece information is that the credit card piece entering device inquires that the reservation number of the customer exists in the bank system, the business personnel check the customer information back through the business terminal according to the reservation number of the customer, and after the first customer information is reproduced, the supplementary information is further supplemented and perfected according to the first customer information.

In other embodiments, the second piece of information may also be modification information for modifying the first client information after the first client information is reproduced.

Further, the second customer information is the second customer information which can be recognized by the computer after the credit card feeding device recognizes and extracts the information which is supplemented and filled in by the service terminal.

Step S23: and merging the first customer information and the second customer information to generate final incoming information.

Specifically, the credit card pickup device combines the first customer information and the second customer information according to a pre-stored sequence to generate final pickup information.

Through the steps S21 to S23, the first customer information and the second customer information are merged, so that the complex operation process is reduced, and the card feeding efficiency of the credit card feeding device is improved.

Further, in another embodiment of the present application, when the credit card entry device detects that no relevant service personnel exist within the preset region, the conventional entry program is automatically skipped. The method comprises the following specific steps:

and responding to third piece inlet information input by the client, and generating final piece inlet information according to the first client information and the third piece inlet information.

Specifically, the credit card incoming device responds to third incoming information input by a client through the client, wherein the third incoming information is information filled in by a credit card application performed by the client according to a traditional flow.

Through the mode, when no relevant salesman exists in the area within the preset range, the credit card file entering device directly jumps to the conventional credit card application process without applying to a corresponding counter again, and the file entering efficiency and the customer retention degree of the credit card file entering device are further improved.

An embodiment of the present application is further provided for completing the card insertion, and please refer to fig. 3 specifically, where fig. 3 is a schematic flowchart of a third embodiment of the method for card insertion provided by the present application.

As shown in fig. 3, the specific steps are as follows:

step S31: and responding to the service appointment number input by the service end, and searching the corresponding client appointment number based on the service appointment number.

Specifically, the credit card file-in device responds to the service appointment number input by the service end, and the credit card file-in device conducts traversal in a database of a bank system to search for the corresponding client appointment number.

The business terminal is a terminal operated by a bank clerk, and the bank clerk can input a business appointment number through the business terminal and search a customer preset number.

Step S32: and when the client reservation number is successfully searched, automatically filling first client information corresponding to the client reservation number in the service terminal.

Specifically, if the credit card receipt device can search the customer subscription number corresponding to the service subscription number in the banking system, the credit card receipt device decodes the related first customer information according to the service subscription number, and fills the decoded first customer information into the corresponding service column.

For example, when the first four digits of the reservation number correspond to name information, the name information is decoded from the numerical information into name information, and custom-written in the name field.

Step S33: and when the client appointment number is not searched, a blank incoming interface is created in the service end.

Specifically, after the credit card file-in device traverses in the bank system, when a client appointment number corresponding to the service appointment number is not searched, a blank file-in interface is created at the service end, and the credit card file-in device further acquires file-in information filled in the blank interface by a user to complete a credit card transaction process.

Through the method, the reservation numbers are searched firstly, the reservation numbers with successful search results are automatically filled, and the reservation numbers with unsuccessful search are automatically used for creating an interface, so that the card feeding efficiency of the credit card feeding device is further improved, the card feeding process is simplified, and the retention degree of a customer is improved.

To implement the above method for entering a credit card, the present application further provides a device 400 for entering a credit card, and please refer to fig. 4 specifically, where fig. 4 is a schematic structural diagram of an embodiment of the device for entering a credit card provided by the present application.

The credit card insertion device 400 includes:

the client module 41 is configured to, in response to first incoming information input by a client, obtain first client information of the client according to the first incoming information.

And a number generation module 42, configured to generate a customer reservation number based on the first customer information.

And the service searching module 43 is configured to search a servicer in a preset area range according to the address information in the first client information.

And the information generating module 44 is configured to generate final delivery information according to the first customer information corresponding to the customer reservation number and the second delivery information input by the service end of the relevant operator when the relevant operator exists in the preset area range.

And a feeding application module 45, configured to complete application of the credit card according to the final feeding information.

To implement the above method for entering a card, the present application further provides a card entering device 500, and please refer to fig. 5 specifically, fig. 5 is a schematic structural diagram of another embodiment of the card entering device provided by the present application.

The credit card insertion apparatus 500 of the present embodiment includes a processor 51, a memory 52, an input/output device 53, and a bus 54.

The processor 51, the memory 52 and the input/output device 53 are respectively connected to the bus 54, the memory 52 stores program data, and the processor 51 is used for executing the program data to implement the credit card entering method described in the above embodiments.

In the embodiment of the present application, the processor 51 may also be referred to as a CPU (central processing unit). The processor 51 may be an integrated circuit chip having signal processing capabilities. The processor 51 may also be a general purpose processor, a digital signal processor (DSP, di gi ta l Si gna l Process), an application specific integrated circuit (AS ic, app I cat I on Spec I f I C I integrated Ci), a field programmable Gate Array (FPGA, fi e l d programmable ab l Gate Array) or other programmable logic device, discrete Gate or transistor logic device, discrete hardware component. A general purpose processor may be a microprocessor or the processor 51 may be any conventional processor or the like.

Fig. 6 is a schematic structural diagram of an embodiment of the computer storage medium provided in the present application, and a computer program 61 is stored in the computer storage medium 600, and when the computer program 61 is executed by a processor, the computer program 61 is used to implement the method for entering a credit card according to the above embodiment.

Embodiments of the present application may be implemented in software functional units and may be stored in a computer readable storage medium when sold or used as a stand-alone product. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, a network device, or the like) or a processor (processor) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

The above description is only for the purpose of illustrating embodiments of the present application and is not intended to limit the scope of the present application, which is defined by the claims and the accompanying drawings, and the equivalents and equivalent structures and equivalent processes used in the present application and the accompanying drawings are also directly or indirectly applicable to other related technical fields and are all included in the scope of the present application.

Claims

1. A method for entering a credit card, the method comprising:

2. The method for credit card issuance according to claim 1,

and when no related salesman exists in the preset area range, responding to third file entering information input by the client, and generating the final file entering information according to the first client information and the third file entering information.

3. The method for credit card issuance according to claim 1,

generating final piece feeding information according to the first customer information corresponding to the customer reservation number and the second piece feeding information input by the service end of the related salesman, wherein the final piece feeding information comprises:

responding to second incoming information input by the service terminal, and acquiring second client information according to the second incoming information;

and merging the first customer information and the second customer information to generate the final file-entering information.

4. The method for credit card issuance according to claim 1,

the credit card incoming method further comprises the following steps:

5. The method for credit card issuance according to claim 1,

the customer information includes: name information, certificate number information, mobile phone number information, address information, information of time suitable for card transaction at home and card information.

6. The method of claim 5, wherein the step of receiving the card further comprises the step of receiving the card,

7. The method for credit card issuance according to claim 1,

the acquiring the first client information of the client according to the first incoming information includes:

8. A credit card feeder apparatus, comprising:

the information generation module is used for generating final file entry information according to first client information corresponding to the client reservation number and second file entry information input by a service end of the related salesman when the related salesman exists in the preset region range;

9. A credit card feeder apparatus, comprising a memory and a processor coupled to the memory;

wherein the memory is configured to store program data and the processor is configured to execute the program data to implement the credit card entry method of any of claims 1 to 7.

10. A computer storage medium for storing program data for implementing the credit card entry method of any one of claims 1 to 7 when executed by a computer.