CN115760013A - Operation and maintenance model construction method and device, electronic equipment and storage medium - Google Patents

Operation and maintenance model construction method and device, electronic equipment and storage medium Download PDF

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Publication number
CN115760013A
CN115760013A CN202211563299.2A CN202211563299A CN115760013A CN 115760013 A CN115760013 A CN 115760013A CN 202211563299 A CN202211563299 A CN 202211563299A CN 115760013 A CN115760013 A CN 115760013A
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business
maintenance
service
attribute
maintenance model
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Inventor
陶欣
罗洪渊
裴海涛
丁明
徐玉印
张月凯
邹家蒙
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CCB Finetech Co Ltd
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CCB Finetech Co Ltd
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Abstract

The disclosure provides a construction method and device of an operation and maintenance model, electronic equipment and a storage medium, and can be applied to the technical field of operation and maintenance. The method comprises the following steps: responding to the model building instruction, and acquiring at least one business architecture of the target enterprise, wherein the business architecture comprises a business function, a business structure, a business process and a business action which have a hierarchical relationship; generating a first element of a first level of the operation and maintenance model according to the service function; generating a second element of a second level of the operation and maintenance model according to the service structure, wherein the first element and the second element have a first incidence relation; generating a third element of a third level of the operation and maintenance model according to the operation object of the business process contained in each business structure, wherein the attribute of the business process is associated with the attribute of the third element in real time, and the second element and the third element have a second association relation; and generating a fourth element of a fourth level of the operation and maintenance model according to the execution object of the business action, wherein the third element and the fourth element have a third association relation.

Description

Operation and maintenance model construction method and device, electronic equipment and storage medium
Technical Field
The present disclosure relates to the field of operation and maintenance technologies, and in particular, to a method and an apparatus for constructing an operation and maintenance model, an electronic device, and a readable storage medium.
Background
At present, when each enterprise is oriented to operation and maintenance needs, due to the reasons of service architecture, management responsibilities and the like, the same operation and maintenance model does not exist, so that the operation and maintenance can not be effectively unified aiming at the services of the enterprises. In addition, different services are developed by different development departments, and during operation and maintenance, the problems of non-uniform operation and maintenance instructions and different programs exist, especially before enterprise-level operation and maintenance requirements of multiple places and multiple centers, due to the lack of uniform operation and maintenance models and operation and maintenance standards, the complexity and operation and maintenance efficiency of application are greatly improved, various operation and maintenance risks are brought, and the operation and maintenance supervision requirements of disaster recovery and multiple activities cannot be met. The existing operation and maintenance method has the following defects: firstly, the operation and maintenance methods adopted by different businesses of an enterprise are not uniform, operation and maintenance data are disordered, various differentiated application basic data can be generated, uniform management and subsequent iterative upgrade of the data are not facilitated, and the establishment of a uniform standard application operation and maintenance system by the enterprise is also greatly hindered; secondly, due to the fact that non-standard application models are not unified, relevant application operation and maintenance activities become complicated and disordered in the daily operation and maintenance process, a universal standard application flow and application specifications cannot be established in the aspects of application release change, health check, emergency response and the like, and complexity of application operation and maintenance is integrally improved; in addition, the operation and maintenance complexity is increased due to the fact that operation and maintenance data models and the like are not uniform, application operation and maintenance risks are further increased, and particularly when data analysis is conducted, invalid analysis results are brought due to the fact that nonstandard application basic data are not standardized, and further unpredictable risks are brought; finally, as the construction requirement of disaster recovery/multi-activity is very high, the standardization of the basic data of the application is more strict, and the operation and maintenance management of multi-activity and disaster recovery cannot be realized without an operation and maintenance model with the same standard.
Disclosure of Invention
In view of the above problems, the present disclosure provides a method and an apparatus for constructing an operation and maintenance model, an electronic device, and a readable storage medium, which can effectively improve operation and maintenance efficiency.
According to a first aspect of the present disclosure, there is provided a method for constructing an operation and maintenance model, including but not limited to: responding to a model building instruction, and acquiring at least one business architecture of a target enterprise, wherein the business architecture comprises a business function, a business structure, a business process and a business action which have a hierarchical relationship; generating a first element of a first level of the operation and maintenance model according to the service function; generating a second element of a second level of the operation and maintenance model according to the service structure, wherein a first incidence relation generated according to incidence relation mapping of the service function and the service structure is formed between the first element and the second element; generating a third element of a third level of the operation and maintenance model according to an operation object of a business process contained in each business structure, wherein the attribute of the business process is associated with the attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to the association relationship mapping between the business structure and the business process; and generating a fourth element of a fourth level of the operation and maintenance model according to the execution object of the business action, wherein the fourth element is associated with a host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action.
In some exemplary embodiments of the disclosure, the hierarchy of business functions corresponds to the first hierarchy, the hierarchy of business structures corresponds to the second hierarchy, the hierarchy of business processes corresponds to the third hierarchy, and the business actions correspond to the fourth hierarchy, the method further comprising: and respectively determining the grade levels of a first element, a second element, a third element and a fourth element which are in the same grade as the business architecture according to the grade levels of the business functions, the business structures, the business processes and the business actions in each grade of the business architecture.
In some exemplary embodiments of the disclosure, the generating a third element of a third hierarchy of the operation and maintenance model according to the operation object of the business process included in each business structure includes: determining all service flows required by the service structure according to each service structure; determining all operation objects of the business process according to each business process; classifying the operation objects contained in the determined business structure, and generating third elements of a third level of the operation and maintenance model, wherein each third element comprises at least one operation object in the same category.
In some exemplary embodiments of the present disclosure, the method further comprises: and after a third element of a third level of the operation and maintenance model is generated according to the operation object of the business process contained in each business structure, the attribute of the third element is associated in real time according to the attribute of the business process.
In some exemplary embodiments of the present disclosure, the associating, in real time, the attribute of the third element according to the attribute of the business process includes: the quantity attribute of the third element is associated in real time according to the business volume attribute of the business process; associating the first function attribute of the third element in real time according to the area attribute of the business process; and associating the second function attribute of the third element in real time according to the environment attribute of the business process.
In some exemplary embodiments of the present disclosure, the method further comprises: and respectively generating the operation and maintenance management information of a first element, a second element, a third element and a fourth element which are positioned at the same level with the service architecture in the operation and maintenance model according to the service management information of the service function, the service structure, the service process and the service action.
In some exemplary embodiments of the disclosure, each level of the operation and maintenance model includes elements having a set data format, and each level includes elements capable of executing an operation and maintenance instruction associated with the set data format.
In a second aspect of the present disclosure, an apparatus for constructing an operation and maintenance model is provided, including but not limited to: the response module is configured to respond to the model building instruction and obtain at least one business architecture of the target enterprise, wherein the business architecture comprises a business function, a business structure, a business process and a business action which have a hierarchical relationship; the first generation module is used for generating a first element of a first level of the operation and maintenance model according to the service function; the second generation module is configured to generate a second element of a second level of the operation and maintenance model according to the business structure, and a first incidence relation generated according to incidence relation mapping of the business function and the business structure is formed between the first element and the second element; a third generation module configured to generate a third element of a third hierarchy of the operation and maintenance model according to an operation object of a business process included in each business structure, where an attribute of the business process is associated with an attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to an association relationship mapping between the business structure and the business process; and a fourth generation module configured to generate a fourth element of a fourth hierarchy of the operation and maintenance model according to the execution object of the business action, where the fourth element is associated with a host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action.
In a third aspect of the present disclosure, an enterprise operation and maintenance method is provided, including: and acquiring an operation and maintenance instruction, and performing operation and maintenance on the target enterprise according to the operation and maintenance model constructed by the operation and maintenance model construction method.
A fourth aspect of the present disclosure provides an electronic device, including: one or more processors; a storage device for storing executable instructions that, when executed by the processor, implement the method according to the above.
In a fifth aspect of the disclosure, a computer-readable storage medium is provided having executable instructions stored thereon which, when executed by a processor, implement a method according to the above.
A sixth aspect of the disclosure provides a computer program product comprising a computer program which, when executed by a processor, implements a method according to the above.
According to the embodiment of the disclosure, the elements contained in different levels of the operation and maintenance model are generated by obtaining the business architecture of the target enterprise, so that the standardization of the operation and maintenance model structure is ensured, and the uniform operation and maintenance of the business of the enterprise is realized. In addition, according to the operation object of the business process contained in each business structure, the third element of the third level of the operation and maintenance model is generated, the attribute of the business process is associated with the attribute of the third element in real time, so that the operation and maintenance model can adjust the attribute of the third element of the operation and maintenance model according to the business process, operation and maintenance management under different business processes is realized, and operation and maintenance efficiency is improved.
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The foregoing and other objects, features and advantages of the disclosure will be apparent from the following description of embodiments of the disclosure, which proceeds with reference to the accompanying drawings, in which:
fig. 1 schematically shows a schematic diagram of a system architecture to which the method for constructing an operation and maintenance model according to the embodiment of the present disclosure may be applied;
FIG. 2 is a flow chart schematically illustrating a method of constructing an operation and maintenance model according to an embodiment of the present disclosure;
FIG. 3 schematically illustrates a flow chart of determining element level levels of a method of building an operation and maintenance model according to an embodiment of the disclosure;
fig. 4 schematically shows a flowchart of the operation and maintenance model building method in operation S240 according to an embodiment of the present disclosure;
fig. 5 schematically shows a flowchart of the operation and maintenance model building method according to the embodiment of the present disclosure after operation S240;
FIG. 6 is a flow chart schematically illustrating a method for constructing an operation and maintenance model according to an embodiment of the present disclosure, in real-time associating attributes of a third element according to attributes of a business process;
FIG. 7 schematically shows a flowchart of the operation and maintenance management information generation method of the operation and maintenance model according to the embodiment of the disclosure;
fig. 8 schematically shows a block diagram of a construction apparatus of an operation and maintenance model according to an embodiment of the present disclosure;
fig. 9 schematically shows a block diagram of an electronic device adapted to implement the method of building an operation and maintenance model according to an embodiment of the present disclosure.
Detailed Description
Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood that the description is illustrative only and is not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present disclosure.
The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. The terms "comprises," "comprising," and the like, as used herein, specify the presence of stated features, steps, operations, and/or components, but do not preclude the presence or addition of one or more other features, steps, operations, or components.
All terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art unless otherwise defined. It is noted that the terms used herein should be interpreted as having a meaning that is consistent with the context of this specification and should not be interpreted in an idealized or overly formal sense.
Where a convention analogous to "A, B and at least one of C, etc." is used, in general such a construction is intended in the sense one having skill in the art would understand the convention (e.g., "a system having at least one of A, B and C" would include, but not be limited to, systems that have a alone, B alone, C alone, a and B together, a and C together, B and C together, and/or A, B, C together, etc.).
In the technical scheme of the disclosure, the acquisition, storage, application and the like of the personal information of the related user all accord with the regulations of related laws and regulations, necessary security measures are taken, and the customs of the public order is not violated.
In order to solve the problem that rapid and effective operation and maintenance cannot be uniformly performed on the services of the same enterprise in the related art, the disclosure provides a method and a device for constructing an operation and maintenance model, an electronic device and a readable storage medium, which can uniformly perform operation and maintenance on the services of the enterprise and improve operation and maintenance efficiency. The construction method of the operation and maintenance model includes but is not limited to: responding to the model building instruction, and acquiring at least one business architecture of the target enterprise, wherein the business architecture comprises a business function, a business structure, a business process and a business action which have a hierarchical relationship; generating a first element of a first level of the operation and maintenance model according to the service function; generating a second element of a second level of the operation and maintenance model according to the service structure, wherein a first incidence relation generated according to incidence relation mapping of the service function and the service structure is formed between the first element and the second element; generating a third element of a third level of the operation and maintenance model according to the operation object of the business process contained in each business structure, wherein the attribute of the business process is associated with the attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to the association relationship mapping between the business structure and the business process; and generating a fourth element of a fourth level of the operation and maintenance model according to the execution object of the business action, wherein the fourth element is associated with the host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action.
According to the embodiment of the disclosure, the elements contained in different levels of the operation and maintenance model are generated by obtaining the business architecture of the target enterprise, so that the standardization of the operation and maintenance model structure is ensured, and the uniform operation and maintenance of the business of the enterprise is realized. In addition, according to the operation object of the business process contained in each business structure, the third element of the third level of the operation and maintenance model is generated, the attribute of the business process is associated with the attribute of the third element in real time, so that the operation and maintenance model can adjust the attribute of the third element of the operation and maintenance model according to the business process, operation and maintenance management under different business processes is realized, and operation and maintenance efficiency is improved.
Fig. 1 schematically shows a schematic diagram of a system architecture to which the method for constructing an operation and maintenance model according to the embodiment of the present disclosure may be applied. It should be noted that fig. 1 is only an example of a system architecture to which the embodiments of the present disclosure may be applied to help those skilled in the art understand the technical content of the present disclosure, and does not mean that the embodiments of the present disclosure may not be applied to other devices, systems, environments or scenarios. It should be noted that the method and device for constructing the operation and maintenance model provided by the embodiment of the present disclosure may be used in the related fields of the operation and maintenance technology field and the financial field, and may also be used in any field other than the financial field.
As shown in fig. 1, an exemplary system architecture 100 to which the method for constructing an operation and maintenance model according to the embodiment of the present disclosure may be applied may include terminal devices 101, 102, 103, a network 104 and a server 105. The network 104 serves as a medium for providing communication links between the terminal devices 101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
The user may use the terminal devices 101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. The terminal devices 101, 102, 103 may have installed thereon various communication client applications, such as shopping-like applications, web browser applications, search-like applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only).
The terminal devices 101, 102, 103 may be various electronic devices having a display screen and supporting information input, web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.
The server 105 may be a server providing various services, such as a background management server (for example only) providing support for websites browsed by users using the terminal devices 101, 102, 103. The background management server may analyze and perform other processing on the received data such as the user request, and feed back a processing result (e.g., a webpage, information, or data obtained or generated according to the user request) to the terminal device.
It should be noted that the method for constructing the operation and maintenance model provided in the embodiment of the present disclosure may be generally executed by the server 105. Accordingly, the building device of the operation and maintenance model provided by the embodiment of the present disclosure may be generally disposed in the server 105. The method for constructing the operation and maintenance model provided by the embodiment of the present disclosure may also be executed by a server or a server cluster that is different from the server 105 and is capable of communicating with the terminal devices 101, 102, 103 and/or the server 105. Correspondingly, the building device of the operation and maintenance model provided by the embodiment of the present disclosure may also be disposed in a server or a server cluster that is different from the server 105 and can communicate with the terminal devices 101, 102, 103 and/or the server 105.
It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
The method for constructing the operation and maintenance model of the disclosed embodiment will be described in detail with reference to fig. 2 to 7.
Fig. 2 schematically shows a flowchart of a method for constructing an operation and maintenance model according to an embodiment of the present disclosure. As shown in fig. 2, the method 200 for constructing an operation and maintenance model according to the embodiment of the present disclosure includes operations S210 to S250.
In operation S210, in response to the model building instruction, at least one business architecture of the target enterprise is obtained, where the business architecture includes a business function, a business structure, a business process, and a business action with a hierarchical relationship.
In the embodiment of the disclosure, the business architecture of the target enterprise may include one or more, and the business architecture comprises business functions, business structures, business processes and business actions with hierarchical relationships. A business architecture is, for example, a framework structure that can implement a particular business of a target enterprise. For example, banks implement an anti-money laundering business architecture, i.e., a business that prevents money laundering for the bank's business. For example, a business for providing travel services is realized in traffic management. In embodiments of the present disclosure, a business architecture is used to implement a particular business of an enterprise.
Illustratively, a business architecture includes business functions, business structures, business processes, and business actions having a hierarchical relationship. For example, the service architecture may be a framework structure for implementing a specific service, and may include four levels, an uppermost service function layer, which is used for implementing a specific service, and may include one or more service structures located at a level below the service function. Each business structure includes a business process at a level below the business structure for implementing the business structure. Each business process may be implemented by performing one or more business actions, for example, by a host node.
In the embodiment of the present disclosure, the business function, the business structure, the business process, and the business function in the business architecture have an association relationship. For example, the service architecture of the target enterprise includes a service function a, where the service function a is used to implement a specific service, the service function a is located at a first level (the uppermost level), the service function a includes a service structure B1, a service structure B2, and a service structure B3, the service structures B1, B2, and B3 are used to implement the service function a completely, and the service structure is located at a second level (i.e., located at the next layer from the upper level). The service structure B1 includes a service flow C1, a service flow C2, and a service flow C3. The business process is located at the third level, and the realization of the business structure B1 needs to be completed by the aid of the business processes C1, C2 and C3 in a set sequence. Each business process includes one or more business actions, e.g., business process C1 includes business action D1 and business action D2, the business actions being performed, e.g., by the host node, e.g., business action D1 is performed by node1, and business action D2 is performed by node 2. The business actions are located at a fourth level, and the business process can be implemented according to one or more business actions.
In operation S220, a first element of a first hierarchy of the operation and maintenance model is generated according to the business function.
In the embodiment of the disclosure, the first element of the first hierarchy of the operation and maintenance model is generated according to the business functions, and when a target enterprise has a plurality of business architectures, the first element of the first hierarchy may be generated according to the obtained business function of each business architecture, where the number of the first elements corresponds to the number of the business functions.
For example, if the business function included in the anti-money laundering business architecture of the bank is anti-money laundering, then the first element is generated as anti-money laundering.
The first element is located in the first level of the operation and maintenance model, for example, unified operation and maintenance can be performed on the first element and other elements of the next level of the first element according to the operation and maintenance requirement in the operation and maintenance process, and the operation and maintenance efficiency is effectively improved. For the first elements in the same level, different operation and maintenance operations can be executed for different first elements according to different requirements of service functions, so as to meet the operation and maintenance requirements of different service architectures.
In operation S230, a second element of a second hierarchy of the operation and maintenance model is generated according to the service structure, and a first association relationship generated according to the association relationship mapping between the service function and the service structure is provided between the first element and the second element.
For example, if the business structure included in the anti-money laundering business function of the bank includes an anti-money laundering detection analysis platform and an anti-money laundering list screening platform, the first element and the second element are generated according to the business structure included in each business function. And generating a first association relation between the first element and the second element according to the association relation among the anti-money laundering detection and analysis platform, the anti-money laundering list screening platform and the anti-money laundering business function.
In alternative embodiments, the first element and the second element may be in a one-to-one correspondence relationship, for example, or the first element may be associated with a plurality of second elements. I.e. an element at the next level is associated with only one element at the previous level.
According to the embodiment of the disclosure, the situation that the association relationship exists between the elements of the next level and one or more elements of the previous level, which causes problems in the operation and maintenance process and causes operation and maintenance risks can be prevented.
In operation S240, a third element of a third hierarchy of the operation and maintenance model is generated according to the operation object of the business process included in each business structure, the attribute of the business process is associated with the attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to the association relationship mapping between the business structure and the business process.
In an embodiment of the present disclosure, each business process includes one or more running objects. For example, the business process of the anti-money laundering detection and analysis platform has the business processes of acquiring user input data, acquiring database data, comparing and analyzing through a server and the like. When the service flow is to obtain data input by a user, the running object may include a front-end to outside service unit. When the business process is to acquire database data, the running object thereof may include a data processing unit. When the service flow is compared and analyzed by the server, the operation object may include a front-end external service unit, a back-end core service unit and a data processing unit.
In other embodiments, the operation object of the business process may further include, for example, an internet of things, and the third element of the operation and maintenance model is generated according to the operation object included in the business process. And mapping the incidence relation between the business structure and the business process to generate the incidence relation between the second element and the third element. Namely, the business structure comprises one or more business processes, and an association relationship exists between the business structure and the business processes. After the operation object is determined from the business process, the incidence relation between the second element and the third element is determined according to the incidence relation between the business structure and the business process, so that unified operation and maintenance management can be conveniently performed on elements of different levels.
In the embodiment of the present disclosure, the attributes of the business process include, for example, attributes related to the business, such as a business volume attribute, an area attribute of the business process, and an environment attribute of the business process. The attributes of the third element include, for example, quantity attributes, function attributes, and other attributes related to operation and maintenance. The functional attributes may include, for example, multi-live attributes, i.e., the same business process is performed in different areas. The functional attributes may include disaster recovery attributes, i.e., the same business process is executed in the same or different areas and in different environments, including, for example, a work environment or a non-work environment.
According to the embodiment of the disclosure, by associating the attribute of the business process with the attribute of the third element in real time, the attribute of the third element of the operation and maintenance model can be adjusted in real time when the business process of an enterprise changes, so that different operation and maintenance requirements can be met in the actual operation and maintenance process. For example, when the business process area attributes are different, different operation and maintenance instructions are executed for a third element corresponding to the business process with different area attributes, so that multi-active operation and maintenance of the third element can be realized. Or when the environment attributes of the service flows are different, executing different operation and maintenance instructions for the third element corresponding to the service flows with different environment attributes, so as to implement disaster recovery operation and maintenance of the third element. Thereby improving the operation and maintenance efficiency.
In operation S250, a fourth element of a fourth hierarchy of the operation and maintenance model is generated according to the execution object of the business action, the fourth element is associated with the host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action.
According to the embodiment of the present disclosure, the execution object of the business action may be, for example, a host node, and the fourth element is associated with the host node, so that when the fourth element of the operation and maintenance model receives the operation and maintenance instruction, the host node associated with the fourth element may execute the operation and maintenance instruction.
By enabling the third element and the fourth element to have the third association relation corresponding to the association relation between the business process and the business action, the operation and maintenance model can be uniformly managed aiming at elements of different levels.
Fig. 3 schematically shows a flowchart of determining element level levels of a method for constructing an operation and maintenance model according to an embodiment of the present disclosure.
In the embodiments of the present disclosure, the hierarchy of the business function in the business architecture corresponds to the first hierarchy, the hierarchy of the business structure corresponds to the second hierarchy, the hierarchy of the business process corresponds to the third hierarchy, and the business action corresponds to the fourth hierarchy. For example, the business functions are located at a first level in the business architecture, the business structure is located at a second level, the business processes are located at a third level, and the business actions are located at a fourth level.
As shown in fig. 3, in the method for constructing an operation and maintenance model, operation S300 is further included: and respectively determining the grade levels of the first element, the second element, the third element and the fourth element which are in the same grade with the business architecture according to the grade levels of the business function, the business structure, the business process and the business action in each grade of the business architecture.
In the embodiment of the disclosure, a target enterprise has a plurality of business architectures, and different levels of hierarchy exist among different business architectures, such as important business, sub-important business, non-important business and the like. A business function may include multiple business structures and may also include a hierarchical level, and similarly, a business process may include multiple business actions and may also include a hierarchical level. The grade level of the first element corresponding to the business function is determined according to the grade level of the business function. The hierarchical level of the second element corresponding to the business structure may be determined according to the hierarchical level of the business structure. The hierarchical level of the third element corresponding to the business process may be determined according to the hierarchical level of the business process. The rank level of the fourth element corresponding to the business action may be determined according to the rank level of the business action.
According to the embodiment of the disclosure, the elements of the operation and maintenance model can correspond to the levels of the contents in the business framework, so that the operation and maintenance can be performed in a consistent manner with the business.
Fig. 4 schematically shows a flowchart of the operation and maintenance model building method in operation S240 according to an embodiment of the present disclosure.
As shown in fig. 4, the method for constructing the operation and maintenance model may include operations S241 to S243 in operation S240.
In operation S241, all the business processes required for the business structure are determined according to each business structure.
In operation S242, all the operation objects of the business process are determined according to each business process.
In operation S243, the operation objects included in the determined service structure are classified, and third elements of a third hierarchy of the operation and maintenance model are generated, where each third element includes at least one operation object in the same category.
In the embodiment of the present disclosure, each service structure includes a plurality of service flows, and the functions of the service structure are realized together according to the plurality of service flows. Illustratively, the business process of the anti-money laundering detection and analysis platform has three business processes of acquiring user input data, acquiring database data and comparing and analyzing the three business processes through the server, and the anti-money laundering detection and analysis platform has the function of anti-money laundering detection and analysis through the three business processes. In alternative embodiments, the number of business processes may vary from business structure to business structure.
In the embodiment of the present disclosure, each business process may include one or more operation objects, for example, when the business process is analyzed by server comparison, the operation objects may include three operation objects, that is, a front-end external service unit, a back-end core service unit, and a data processing unit. The three running objects realize the functions of the business process. In the embodiment of the present disclosure, the number of the operation objects is different according to the actual business process.
In the embodiment of the present disclosure, after determining the operation objects included in each service structure, the operation objects are classified, for example, the service flow E1 includes the operation object types of the operation object as an operation object F1, an operation object F2, and an operation object F3, the service flow E2 includes the operation object types of the operation object as an operation object F1 and an operation object F4, and the service flow E3 includes an operation object as an operation object F5. The operation objects of the business processes E1, E2, and E3 are classified to obtain 5 classes of operation objects F1, F2, F3, F4, and F5. And taking the same class of operation objects as third elements of a third level of the operation and maintenance model, wherein the third elements generated according to the operation objects comprise 5, and each third element comprises one class of operation objects. In the embodiment of the disclosure, the operation and maintenance model can perform quick and effective operation and maintenance on the operation objects of the same category by using the operation objects of the same category as the third element, and different operation and maintenance instructions do not need to be performed on different business processes, so that the operation and maintenance efficiency is improved.
Fig. 5 schematically shows a flowchart of the operation and maintenance model building method according to the embodiment of the present disclosure after operation S240.
As shown in fig. 5, in operation S400: and after a third element of a third level of the operation and maintenance model is generated according to the operation object of the business process contained in each business structure, the attribute of the third element is associated in real time according to the attribute of the business process.
In an embodiment of the present disclosure, a business process has one or more attributes that can be changed in real-time according to adjustments of the business process. The attribute of the service process is associated with the attribute of the third element in real time, so that the attribute of the third element in the operation and maintenance model can be kept consistent with the attribute adjustment of the service process, and the operation and maintenance risk caused by the service adjustment can not occur in the operation and maintenance process.
Fig. 6 schematically shows a flowchart of the method for building an operation and maintenance model according to the embodiment of the present disclosure, in which the attribute of the third element is associated in real time according to the attribute of the business process.
Operation S400 is described in detail below with reference to fig. 6, and as shown in fig. 6, operation S400 includes operation S410, operation S420, and operation S430.
In operation S410, a quantity attribute of the third element is associated in real time according to the traffic attribute of the business process.
In the embodiment of the present disclosure, the service flow has a certain service volume attribute, for example, the service volume attribute may be the number of users, the processed data volume, and the like, the number attribute of the third element is associated in real time according to the service volume attribute, that is, the service volume of the service flow is associated with the number of the third element in real time, and when the service volume changes, the number attribute of the third element is adjusted in real time. The method ensures that the operation and maintenance process is consistent with the actual traffic, and reduces the risk probability of operation and maintenance.
In operation S420, the first function attribute of the third element is associated in real time according to the area attribute of the business process.
In the embodiment of the present disclosure, the area attribute of the service flow may refer to, for example, an area position of the service flow in the operation process, for example, the same service flow may be simultaneously operated in the area X and the area Y, and since the area attributes of the service flows are different, the third element may execute the same or different operation and maintenance operation instructions when performing operation and maintenance by associating the first function attribute of the third element in real time.
The first functional attribute is, for example, a functional attribute related to an area attribute, for example, when the same business process runs in different areas, the first functional attribute is a multi-activity attribute, and the multi-activity indicates that the same business process runs in different areas simultaneously, so as to meet business requirements of different areas. When operation and maintenance are carried out, because the business processes run in different areas, operation and maintenance instructions of the business processes are different to a certain extent, the area attribute of the business process is associated with the first functional attribute of the third element in real time, so that the same business process is ensured, the business processes with different functional attributes are effectively distinguished and operated and maintained, and the operation and maintenance efficiency is improved.
In operation S430, the second function attribute of the third element is associated in real time according to the environment attribute of the business process.
In the embodiment of the present disclosure, the environment attribute may refer to, for example, an operation environment of a business process, and for example, different business functions may be implemented when the same business process is in different operation environments. For example, a service flow a runs in a production environment to ensure the execution of a normal service flow, the same service flow a is used as a standby service of the service flow a in the production environment in a disaster-standby environment, and when the service flow a in the production environment fails, the service flow a in the disaster-standby environment is switched to the production environment to ensure the normal running of the service flow a, thereby achieving the user's noninductivity. The second functional attribute may be, for example, a disaster recovery attribute, that is, the same service flow has different second functional attributes, so that the second function of the service flow, that is, a disaster recovery function, is realized, and a failure in the service flow is prevented.
The environment attribute of the service process is associated with the second function attribute of the third element in real time, so that effective operation and maintenance can be carried out on the same or different service processes without operating environments in the operation and maintenance process, and the operation and maintenance efficiency is improved.
In the embodiment of the present disclosure, the execution sequence of the operation S410, the operation S420, and the operation S430 may be sequentially executed, or may be executed in other sequences, or only one or two of the three operations may be executed.
Fig. 7 schematically shows a flowchart of the operation and maintenance management information generation method according to the embodiment of the present disclosure.
As shown in fig. 7, the method for constructing an operation and maintenance model according to the embodiment of the present disclosure further includes operation S500: and respectively generating the operation and maintenance management information of a first element, a second element, a third element and a fourth element which are positioned at the same level with the service architecture in the operation and maintenance model according to the service management information of the service function, the service structure, the service flow and the service action.
In the embodiment of the present disclosure, the service function, the service structure, the service flow, and the service action have different service management information, respectively. The operation and maintenance management information of the first element of the first hierarchy is generated according to the service management information of the service function, for example, the operation and maintenance management information belonging to the same hierarchy is generated through the service management information, specifically, the operation and maintenance management information is generated by extracting from one or more service management information, for example, a plurality of service function managers are provided, and the operation and maintenance manager information is determined from the service function managers or the operation and maintenance management content is determined from the management content of the service function. For another example, the management information of the business function may be information for realizing a function of the business, and a name of the first element may be generated by the management information of the business function, and the name may indicate a degree of association between the first element and the business function, and the like.
In the embodiment of the disclosure, the operation and maintenance management information is generated according to the service management information respectively according to the corresponding relationship between the second element and the service structure, the corresponding relationship between the third element and the service process, and the corresponding relationship between the fourth element and the service action, so that the operation and maintenance management information and the service management information can be effectively associated.
Illustratively, the generated operation and maintenance management information includes, for example, definitions, name information, coding information, time information, department of affiliation information (e.g., operation and maintenance department, development department, business department, etc.), principal information (e.g., operation and maintenance principal information, development principal information, business principal information, etc.), area information, environment information, attribute information, group information, management information, time information, data format, operating system information, hierarchy level information, and the like.
In an embodiment of the disclosure, each level of the operation and maintenance model includes elements having a predetermined data format, and each level includes elements capable of executing an operation and maintenance instruction associated with the predetermined data format.
For example, the data format of the elements included in the multiple hierarchies of the operation and maintenance model is a set format, that is, when the operation and maintenance is performed, the execution of the operation and maintenance instruction can be guaranteed, and by setting the data format, the operation and maintenance instruction associated with the set data format is input, so that when the operation and maintenance instruction is executed by the operation and maintenance model, different operation and maintenance operations can be realized according to different instructions, and the efficiency of the operation and maintenance is improved.
According to the embodiment of the disclosure, the elements contained in different levels of the operation and maintenance model are generated by obtaining the business architecture of the target enterprise, so that the standardization of the operation and maintenance model structure is ensured, and the uniform operation and maintenance of the business of the enterprise is realized. In addition, according to the operation object of the business process contained in each business structure, the third element of the third level of the operation and maintenance model is generated, the attribute of the business process is associated with the attribute of the third element in real time, so that the operation and maintenance model can adjust the attribute of the third element of the operation and maintenance model according to the business process, operation and maintenance management under different business processes is realized, and operation and maintenance efficiency is improved.
Fig. 8 schematically shows a structural block diagram of an operation and maintenance model building device according to an embodiment of the present disclosure.
As shown in fig. 8, the operation and maintenance model building apparatus 600 according to the embodiment of the present disclosure includes a response module 610, a first generation module 620, a second generation module 630, a third generation module 640, and a fourth generation module 650.
The response module 610 is configured to respond to the model building instruction to obtain at least one business architecture of the target enterprise, where the business architecture includes a business function, a business structure, a business process, and a business action with a hierarchical relationship. In an embodiment, the response module 610 may be configured to perform the operation S210 described above, which is not described herein again.
And a first generation module 620, configured to generate a first element of the first hierarchy of the operation and maintenance model according to the service function. In an embodiment, the first generating module 620 may be configured to perform the operation S220 described above, which is not described herein again.
A second generating module 630, configured to generate a second element of the second hierarchy of the operation and maintenance model according to the service structure, where a first association relationship generated according to the association relationship mapping between the service function and the service structure is between the first element and the second element. In an embodiment, the second generating module 630 may be configured to perform the operation S230 described above, which is not described herein again.
A third generating module 640, configured to generate a third element of a third hierarchy of the operation and maintenance model according to an operation object of a business process included in each business structure, where an attribute of the business process is associated with an attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to an association relationship mapping between the business structure and the business process. In an embodiment, the third generating module 640 may be configured to perform the operation S240 described above, which is not described herein again.
A fourth generating module 650 configured to generate a fourth element of a fourth hierarchy of the operation and maintenance model according to the execution object of the business action, where the fourth element is associated with a host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action. In an embodiment, the fourth generating module 650 may be configured to perform the operation S250 described above, and is not described herein again.
In some exemplary embodiments of the disclosure, the hierarchy of the business function corresponds to the first hierarchy, the hierarchy of the business structure corresponds to the second hierarchy, the hierarchy of the business process corresponds to the third hierarchy, and the business action corresponds to the fourth hierarchy, and the apparatus further includes a first determining module configured to determine, according to the business function, the business structure, the business process, and the business action, a hierarchical level of the first element, the second element, the third element, and the fourth element at the same hierarchy as the business architecture at a hierarchical level of each hierarchy of the business architecture, respectively.
In some exemplary embodiments of the present disclosure, the third generating module includes a third generating subunit configured to determine, according to each business structure, all business processes required by the business structure; determining all operation objects of the business process according to each business process; classifying the operation objects contained in the determined business structure, and generating third elements of a third level of the operation and maintenance model, wherein each third element comprises at least one operation object in the same category.
In some exemplary embodiments of the present disclosure, the apparatus further includes an association module configured to, after generating a third element of a third hierarchy of the operation and maintenance model according to an operation object of a business process included in each business structure, associate an attribute of the third element in real time according to an attribute of the business process.
In some exemplary embodiments of the present disclosure, the association module comprises an association subunit configured to: the quantity attribute of the third element is associated in real time according to the business volume attribute of the business process; associating the first function attribute of the third element in real time according to the area attribute of the business process; and associating the second function attribute of the third element in real time according to the environment attribute of the business process.
In some exemplary embodiments of the present disclosure, the apparatus further comprises a fifth generation module configured to: and respectively generating the operation and maintenance management information of a first element, a second element, a third element and a fourth element which are positioned at the same level with the service architecture in the operation and maintenance model according to the service management information of the service function, the service structure, the service process and the service action.
In the embodiment of the present disclosure, any plurality of the response module 610, the first generation module 620, the second generation module 630, the third generation module 640, and the fourth generation module 650 may be combined and implemented in one module, or any one of them may be split into a plurality of modules. Alternatively, at least part of the functionality of one or more of these modules may be combined with at least part of the functionality of the other modules and implemented in one module. According to an embodiment of the present disclosure, at least one of the response module 610, the first generation module 620, the second generation module 630, the third generation module 640, and the fourth generation module 650 may be implemented at least partially as a hardware circuit, such as a Field Programmable Gate Array (FPGA), a Programmable Logic Array (PLA), a system on a chip, a system on a substrate, a system on a package, an Application Specific Integrated Circuit (ASIC), or may be implemented in hardware or firmware in any other reasonable manner of integrating or packaging a circuit, or in any one of three implementations of software, hardware, and firmware, or in any suitable combination of any of them. Alternatively, at least one of the response module 610, the first generation module 620, the second generation module 630, the third generation module 640, and the fourth generation module 650 may be implemented at least in part as a computer program module that, when executed, may perform a corresponding function.
In an embodiment of the present disclosure, an enterprise operation and maintenance method is further provided, including: and acquiring an operation and maintenance instruction, and performing operation and maintenance on the target enterprise according to the operation and maintenance model constructed by the operation and maintenance model construction method.
Fig. 9 schematically shows a block diagram of an electronic device adapted to implement the method of building an operation and maintenance model according to an embodiment of the present disclosure. The electronic device shown in fig. 9 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.
As shown in fig. 9, an electronic device 700 according to an embodiment of the present disclosure includes a processor 701, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 702 or a program loaded from a storage section 708 into a Random Access Memory (RAM) 703. The processor 701 may include, for example, a general purpose microprocessor (e.g., a CPU), an instruction set processor and/or associated chipset, and/or a special purpose microprocessor (e.g., an Application Specific Integrated Circuit (ASIC)), among others. The processor 701 may also include on-board memory for caching purposes. The processor 701 may comprise a single processing unit or a plurality of processing units for performing the different actions of the method flows according to embodiments of the present disclosure.
In the RAM 703, various programs and data necessary for the operation of the electronic apparatus 700 are stored. The processor 701, the ROM 702, and the RAM 703 are connected to each other by a bus 704. The processor 701 performs various operations of the method flows according to the embodiments of the present disclosure by executing programs in the ROM 702 and/or the RAM 703. It is noted that the programs may also be stored in one or more memories other than the ROM 702 and RAM 703. The processor 701 may also perform various operations of method flows according to embodiments of the present disclosure by executing programs stored in the one or more memories.
Electronic device 700 may also include input/output (I/O) interface 705, which input/output (I/O) interface 705 is also connected to bus 704, according to an embodiment of the present disclosure. The electronic device 700 may also include one or more of the following components connected to the I/O interface 705: an input portion 706 including a keyboard, a mouse, and the like; an output section 707 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 708 including a hard disk and the like; and a communication section 709 including a network interface card such as a LAN card, a modem, or the like. The communication section 709 performs communication processing via a network such as the internet. A drive 710 is also connected to the I/O interface 705 as needed. A removable medium 711 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 710 as necessary, so that a computer program read out therefrom is mounted into the storage section 708 as necessary.
The present disclosure also provides a computer-readable storage medium, which may be contained in the apparatus/device/system described in the above embodiments; or may exist alone without being assembled into the device/apparatus/system. The computer-readable storage medium carries one or more programs which, when executed, implement the method according to an embodiment of the disclosure.
According to embodiments of the present disclosure, the computer-readable storage medium may be a non-volatile computer-readable storage medium, which may include, for example but is not limited to: a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. For example, according to embodiments of the present disclosure, a computer-readable storage medium may include the ROM 702 and/or the RAM 703 and/or one or more memories other than the ROM 702 and the RAM 703 described above.
Embodiments of the present disclosure also include a computer program product comprising a computer program containing program code for performing the method illustrated by the flow chart. When the computer program product runs in a computer system, the program code is used for causing the computer system to realize the method provided by the embodiment of the disclosure.
The computer program performs the above-described functions defined in the system/apparatus of the embodiments of the present disclosure when executed by the processor 701. The systems, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.
In one embodiment, the computer program may be hosted on a tangible storage medium such as an optical storage device, a magnetic storage device, or the like. In another embodiment, the computer program may also be transmitted in the form of a signal on a network medium, distributed, downloaded and installed via the communication section 709, and/or installed from the removable medium 711. The computer program containing program code may be transmitted using any suitable network medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.
In such an embodiment, the computer program can be downloaded and installed from a network through the communication section 709, and/or installed from the removable medium 711. The computer program, when executed by the processor 701, performs the above-described functions defined in the system of the embodiment of the present disclosure. The systems, devices, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.
In accordance with embodiments of the present disclosure, program code for executing computer programs provided by embodiments of the present disclosure may be written in any combination of one or more programming languages, and in particular, these computer programs may be implemented using high level procedural and/or object oriented programming languages, and/or assembly/machine languages. The programming language includes, but is not limited to, programming languages such as Java, C + +, python, the "C" language, or the like. The program code may execute entirely on the user computing device, partly on the user device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
Those skilled in the art will appreciate that various combinations and/or combinations of features recited in the various embodiments and/or claims of the present disclosure can be made, even if such combinations or combinations are not expressly recited in the present disclosure. In particular, various combinations and/or combinations of the features recited in the various embodiments of the present disclosure and/or the claims may be made without departing from the spirit and teachings of the present disclosure. All such combinations and/or associations are within the scope of the present disclosure.
The embodiments of the present disclosure have been described above. However, these examples are for illustrative purposes only and are not intended to limit the scope of the present disclosure. Although the embodiments are described separately above, this does not mean that the measures in the embodiments cannot be used advantageously in combination. The scope of the disclosure is defined by the appended claims and equivalents thereof. Various alternatives and modifications can be devised by those skilled in the art without departing from the scope of the present disclosure, and such alternatives and modifications are intended to be within the scope of the present disclosure.

Claims (12)

1. A construction method of an operation and maintenance model comprises the following steps:
responding to a model building instruction, and acquiring at least one business architecture of a target enterprise, wherein the business architecture comprises a business function, a business structure, a business process and a business action which have a hierarchical relationship;
generating a first element of a first level of the operation and maintenance model according to the service function;
generating a second element of a second level of the operation and maintenance model according to the service structure, wherein a first incidence relation generated according to incidence relation mapping of the service function and the service structure is formed between the first element and the second element;
generating a third element of a third hierarchy of the operation and maintenance model according to an operation object of a business process included in each business structure, wherein the attribute of the business process is associated with the attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to the association relationship mapping between the business structure and the business process; and
and generating a fourth element of a fourth level of the operation and maintenance model according to the execution object of the business action, wherein the fourth element is associated with a host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action.
2. The method of claim 1, wherein a hierarchy of the business functions corresponds to the first hierarchy, a hierarchy of the business structure corresponds to the second hierarchy, a hierarchy of the business processes corresponds to the third hierarchy, and the business actions correspond to the fourth hierarchy,
the method further comprises the following steps:
and respectively determining the grade levels of a first element, a second element, a third element and a fourth element which are in the same grade as the business architecture according to the grade levels of the business functions, the business structures, the business processes and the business actions in each grade of the business architecture.
3. The method of claim 1, wherein,
generating a third element of a third hierarchy of the operation and maintenance model according to the operation object of the business process included in each business structure, including:
determining all service flows required by the service structure according to each service structure;
determining all operation objects of the business process according to each business process;
classifying the operation objects contained in the determined business structure, and generating third elements of a third level of the operation and maintenance model, wherein each third element comprises at least one operation object in the same category.
4. The method of claim 3, further comprising:
after generating a third element of a third level of the operation and maintenance model according to the operation object of the business process contained in each business structure,
and associating the attribute of the third element in real time according to the attribute of the business process.
5. The method of claim 4, wherein,
the real-time association of the attribute of the third element according to the attribute of the business process comprises:
the quantity attribute of the third element is associated in real time according to the business volume attribute of the business process;
associating the first function attribute of the third element in real time according to the area attribute of the business process; and
and associating the second function attribute of the third element in real time according to the environment attribute of the business process.
6. The method of claim 2, further comprising:
and respectively generating the operation and maintenance management information of a first element, a second element, a third element and a fourth element which are positioned at the same level with the service architecture in the operation and maintenance model according to the service management information of the service function, the service structure, the service process and the service action.
7. The method of claim 4, wherein,
each level of the operation and maintenance model comprises elements with a set data format, and each level comprises elements capable of executing operation and maintenance instructions associated with the set data format.
8. An operation and maintenance model building device comprises:
the response module is configured to respond to the model building instruction and obtain at least one business architecture of the target enterprise, wherein the business architecture comprises a business function, a business structure, a business process and a business action which have a hierarchical relationship;
the first generation module is used for generating a first element of a first level of the operation and maintenance model according to the service function;
the second generation module is configured to generate a second element of a second level of the operation and maintenance model according to the business structure, and a first incidence relation generated according to incidence relation mapping of the business function and the business structure is formed between the first element and the second element;
a third generation module, configured to generate a third element of a third hierarchy of the operation and maintenance model according to an operation object of a business process included in each business structure, where an attribute of the business process is associated with an attribute of the third element in real time, and the second element and the third element have a second association relationship generated according to an association relationship mapping between the business structure and the business process; and
a fourth generating module configured to generate a fourth element of a fourth hierarchy of the operation and maintenance model according to the execution object of the business action, where the fourth element is associated with a host node, and the third element and the fourth element have a third association relationship generated according to the association relationship between the business process and the business action.
9. An enterprise operation and maintenance method comprises the following steps:
acquiring an operation and maintenance instruction, and operating and maintaining the target enterprise according to the operation and maintenance model constructed by the method of any one of claims 1 to 7.
10. An electronic device, comprising:
one or more processors;
storage means for storing executable instructions that, when executed by the processor, implement the method of any one of claims 1 to 7 or implement the method of claim 9.
11. A computer readable storage medium having stored thereon executable instructions which, when executed by a processor, implement the method of any one of claims 1 to 7 or implement the method of claim 9.
12. A computer program product comprising a computer program which, when executed by a processor, implements the method of any one of claims 1 to 7 or implements the method of claim 9.
CN202211563299.2A 2022-12-07 2022-12-07 Operation and maintenance model construction method and device, electronic equipment and storage medium Pending CN115760013A (en)

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