CN115759692A - Moderator allocation method, system, medium and equipment based on two-dimensional code - Google Patents
Moderator allocation method, system, medium and equipment based on two-dimensional code Download PDFInfo
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- CN115759692A CN115759692A CN202211538372.0A CN202211538372A CN115759692A CN 115759692 A CN115759692 A CN 115759692A CN 202211538372 A CN202211538372 A CN 202211538372A CN 115759692 A CN115759692 A CN 115759692A
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Abstract
The invention belongs to the judicial field, and particularly relates to a moderator allocation method, a moderator allocation system, a moderator allocation medium and moderator allocation equipment based on a two-dimensional code. The method comprises the following steps: after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data; receiving information data filled in on the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user; and determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user. By the scheme, the case can be rapidly input and shunted; the time and the human resources are saved.
Description
Technical Field
The invention belongs to the judicial field, and particularly relates to a moderator allocation method, a moderator allocation system, a moderator allocation medium and moderator allocation equipment based on a two-dimensional code.
Background
The current way of information management systems to do information revenue is for the administrator user to manually enter in the page. The shunting mode is to shunt the operation of assigning, handing over and the like to the case by the administrator user. Implementation of this approach necessarily requires an administrator user who, if a large number of cases need to be entered into the system, is time consuming and human resources consuming to enter/triage these cases.
Disclosure of Invention
The invention aims to provide a moderator allocation method, a moderator allocation system, a moderator allocation medium and moderator allocation equipment based on two-dimensional codes.
The technical scheme for solving the technical problems is as follows: a moderator distribution method based on two-dimensional codes comprises the following steps:
step 1, after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data;
step 2, receiving information data filled in on the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user;
and 3, determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user.
The beneficial effects of the invention are: the background generates two-dimensional codes by the region information and the mediation organization information, a user scans the two-dimensional codes by using a small program and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator of the organization according to a recommendation algorithm. The case can be rapidly recorded and distributed. The scheme saves time and human resources with high efficiency.
On the basis of the technical scheme, the invention can be improved as follows.
Further, the step of calling the moderator database corresponding to the region information specifically includes:
and calling the moderator database corresponding to the region information according to a first mapping relation used for representing the corresponding relation between the region and the moderator database.
Further, the determining an optimal moderator in the moderator database by using the recommendation algorithm specifically includes:
and selecting all first mediators related to the case type in the information data of the user from a moderator database, calculating the comprehensive score of each first moderator based on preset weight, and determining the first moderator with the highest comprehensive score as the optimal moderator.
Further, the method also comprises the following steps:
and 4, sending the related materials of the user to the optimal moderator, and feeding back the basic information of the optimal moderator to the current user, wherein the related materials comprise the name and the information data of the current user, and the basic information of the optimal moderator comprises the name of the optimal moderator and the success rate of adjusting the case.
Another technical solution of the present invention for solving the above technical problems is as follows: a moderator distribution system based on a two-dimensional code, comprising:
the acquisition module is used for: after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data;
the retrieval module is used for: receiving information data filled in on the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user;
the recommendation module is to: and determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user.
The invention has the beneficial effects that: the background generates two-dimensional codes by the region information and the mediation organization information, a user scans the two-dimensional codes by using a small program and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator of the organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
Further, the step of calling the moderator database corresponding to the region information is as follows:
and calling the moderator database corresponding to the region information according to a first mapping relation used for representing the corresponding relation between the region and the moderator database.
Further, the determining an optimal moderator in the moderator database by using the recommendation algorithm specifically includes:
and selecting all first mediators related to the case type in the information data of the user from a moderator database, calculating the comprehensive score of each first moderator based on preset weight, and determining the first moderator with the highest comprehensive score as the optimal moderator.
Further, still include:
the feedback module is to: and sending the related materials of the user to the optimal moderator, and feeding back the basic information of the optimal moderator to the current user, wherein the related materials comprise the name and information data of the current user, and the basic information of the optimal moderator comprises the name of the optimal moderator and the success rate of adjusting cases.
Another technical solution of the present invention for solving the above technical problems is as follows: a storage medium having stored therein instructions which, when read by a computer, cause the computer to carry out a method according to any one of the preceding claims.
The beneficial effects of the invention are: the background generates two-dimensional codes by the region information and the mediation organization information, a user scans the two-dimensional codes by using a small program and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator of the organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
Another technical solution of the present invention for solving the above technical problems is as follows: an electronic device includes the storage medium and a processor executing instructions in the storage medium.
The invention has the beneficial effects that: the background generates two-dimensional codes by the region information and the mediation organization information, a user scans the two-dimensional codes by using a small program and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator of the organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
Drawings
Fig. 1 is a schematic flow chart provided by an embodiment of a moderator allocation method based on a two-dimensional code according to the present invention;
FIG. 2 is a structural framework diagram provided by an embodiment of a moderator distribution system based on a two-dimensional code according to the present invention;
fig. 3 is a schematic view of a complete flow provided by an embodiment of a moderator allocation method based on a two-dimensional code according to the present invention.
Detailed Description
The principles and features of this invention are described below in conjunction with examples which are set forth to illustrate, but are not to be construed to limit the scope of the invention.
As shown in fig. 1, a moderator allocation method based on a two-dimensional code includes:
step 1, after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data;
step 2, receiving information data filled in on the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user;
and 3, determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user.
In some possible implementation manners, the background generates the two-dimensional code by using the region information and the mediation organization information, the user uses the applet to scan the two-dimensional code and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator in charge of the region mediation organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
As shown in fig. 3, the two-dimensional code is generated by a specially-set mediation organization, that is, the organization generates the two-dimensional code in the background and sets a pop-up interface after scanning the two-dimensional code, where the interface includes basic information that the user needs to fill in, such as information about the area where the user is located and the type of a case that the user needs to mediate. The generated two-dimensional code is printed and posted, when a user scans the two-dimensional code and fills in information, a processing system in a mediation organization can automatically receive the information filled by the user, namely information data, the processing system also integrates moderator databases corresponding to different regional information, and the moderator databases comprise a plurality of moderator in the same region and the name, contact mode, number of history processing cases, success rate of processing cases, history evaluation of moderator and the like. And the processing system determines the optimal moderator by adopting a recommendation algorithm according to the case type in the information data filled by the user. The recommendation algorithm can be combined recommendation (collaborative filtering algorithm + content-based algorithm + utility-based algorithm), namely, the number of cases in moderator mediation, mediation success rate of moderator on submitted case types, and historical evaluation of moderator are multiplied by corresponding weights respectively to obtain final comprehensive scores, and the moderator with the highest comprehensive score is the optimal moderator. And simultaneously sending personal information of the moderator, corresponding information such as historical regulation success rate and the like to the user side, sending the case condition of the user to an optimal moderator if the user agrees that the moderator carries out subsequent mediation processing for the user, and recommending moderator who comprehensively scores the second and the third in sequence until the user selects the moderator if the user does not agree that the moderator carries out subsequent processing for the user.
Preferably, in any of the above embodiments, the invoking of the moderator database corresponding to the region information is specifically:
and calling the moderator database corresponding to the region information according to a first mapping relation used for representing the corresponding relation between the region and the moderator database.
Preferably, in any embodiment above, the determining, by using a recommendation algorithm, an optimal moderator in the moderator database is specifically:
and selecting all first mediators related to the case type in the information data of the user from a moderator database, calculating the comprehensive score of each first moderator based on preset weight, and determining the first moderator with the highest comprehensive score as the optimal moderator.
Preferably, in any of the above embodiments, further comprising:
and 4, sending the related materials of the user to the optimal moderator, and feeding back the basic information of the optimal moderator to the current user, wherein the related materials comprise the name and the information data of the current user, and the basic information of the optimal moderator comprises the name of the optimal moderator and the success rate of adjusting the case.
As shown in fig. 2, a moderator allocation system based on a two-dimensional code includes:
the obtaining module 100 is configured to: after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data;
the retrieval module 200 is configured to: receiving information data filled in on the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user;
the recommendation module 300 is configured to: and determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user.
In some possible implementation manners, the background generates the two-dimensional code by using the region information and the mediation organization information, the user uses the applet to scan the two-dimensional code and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator in charge of the region mediation organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
Preferably, in any of the above embodiments, the step of calling the moderator database corresponding to the region information is specifically as follows:
and calling the moderator database corresponding to the region information according to a first mapping relation used for representing the corresponding relation between the region and the moderator database.
Preferably, in any of the above embodiments, the determining, by using a recommendation algorithm, an optimal moderator in the moderator database is specifically:
and selecting all first mediators related to the case type in the information data of the user from a moderator database, calculating the comprehensive score of each first moderator based on preset weight, and determining the first moderator with the highest comprehensive score as the optimal moderator.
Preferably, in any of the above embodiments, further comprising:
the feedback module is to: and sending the related materials of the user to the optimal moderator, and feeding back the basic information of the optimal moderator to the current user, wherein the related materials comprise the name and information data of the current user, and the basic information of the optimal moderator comprises the name of the optimal moderator and the success rate of adjusting a case.
Another technical solution of the present invention for solving the above technical problems is as follows: a storage medium having stored therein instructions which, when read by a computer, cause the computer to carry out a method according to any one of the preceding claims.
In some possible implementation manners, the background generates the two-dimensional code by using the region information and the mediation organization information, the user uses the applet to scan the two-dimensional code and then automatically backfills the region information to submit a dispute case, and the background distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator in charge of the region mediation organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
Another technical solution of the present invention for solving the above technical problems is as follows: an electronic device includes the storage medium and a processor executing instructions in the storage medium.
In some possible implementation manners, the backstage generates a two-dimensional code by using the region information and the mediation organization information, the user uses the applet to scan the two-dimensional code and then automatically backfills the region information to submit a dispute case, and the backstage distributes the case to a mediator in charge of the region mediation organization according to the region information contained in the submitted data and assigns the case to the mediator in charge of the region mediation organization according to a recommendation algorithm. The case piece is rapidly input and distributed. The scheme saves time and human resources with great efficiency.
The reader should understand that in the description of the specification, reference to the description of "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Moreover, various embodiments or examples and features of various embodiments or examples described in this specification can be combined and combined by one skilled in the art without being mutually inconsistent.
In the several embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described method embodiments are merely illustrative, and for example, the division of steps into only one logical functional division may be implemented in practice in another way, for example, multiple steps may be combined or integrated into another step, or some features may be omitted, or not implemented.
The above method, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention essentially or partially contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
While the invention has been described with reference to specific embodiments, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. A moderator distribution method based on a two-dimensional code is characterized by comprising the following steps:
step 1, after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data;
step 2, receiving information data filled in the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user;
and 3, determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user.
2. The moderator allocation method based on the two-dimensional code according to claim 1, wherein the step of calling the moderator database corresponding to the area information specifically comprises:
and calling the moderator database corresponding to the region information according to a first mapping relation used for representing the corresponding relation between the region and the moderator database.
3. The moderator allocation method based on the two-dimensional code according to claim 1, wherein the determining of the optimal moderator in the moderator database by using the recommendation algorithm is specifically:
and selecting all first mediators related to the case type in the information data of the user from a moderator database, calculating the comprehensive score of each first moderator based on preset weight, and determining the first moderator with the highest comprehensive score as the optimal moderator.
4. The moderator allocation method based on the two-dimensional code according to claim 1, further comprising:
and 4, sending the related materials of the user to the optimal moderator, and feeding back the basic information of the optimal moderator to the current user, wherein the related materials comprise the name and the information data of the current user, and the basic information of the optimal moderator comprises the name of the optimal moderator and the success rate of adjusting the case.
5. A moderator distribution system based on a two-dimensional code, comprising:
the acquisition module is used for: after a user scans a preset two-dimensional code by using an intelligent terminal, the intelligent terminal is turned to an interface for filling information data;
the retrieval module is configured to: receiving information data filled in on the interface by the user, and calling a moderator database corresponding to the region information based on the region information in the information data of the user;
the recommendation module is to: and determining an optimal moderator in the moderator database by using a recommendation algorithm based on the case type in the information data of the user, and recommending the optimal moderator to the user.
6. The moderator distribution system based on the two-dimensional code according to claim 5, wherein the moderator database corresponding to the region information is called as follows:
and calling the moderator database corresponding to the region information according to a first mapping relation used for representing the corresponding relation between the region and the moderator database.
7. The moderator distribution system based on the two-dimensional code according to claim 5, wherein said determining an optimal moderator in said moderator database by using a recommendation algorithm is specifically:
and selecting all first mediators related to the case type in the information data of the user from a moderator database, calculating the comprehensive score of each first moderator based on preset weight, and determining the first moderator with the highest comprehensive score as the optimal moderator.
8. The moderator distribution system based on two-dimensional code according to claim 5, further comprising:
the feedback module is to: and sending the related materials of the user to the optimal moderator, and feeding back the basic information of the optimal moderator to the current user, wherein the related materials comprise the name and information data of the current user, and the basic information of the optimal moderator comprises the name of the optimal moderator and the success rate of adjusting a case.
9. A storage medium having stored therein instructions which, when read by a computer, cause the computer to perform the method of any one of claims 1 to 4.
10. An electronic device comprising the storage medium of claim 9, a processor executing instructions within the storage medium.
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Application publication date: 20230307 |