CN115695539A - Service processing method, system, device and medium - Google Patents
Service processing method, system, device and medium Download PDFInfo
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- CN115695539A CN115695539A CN202211364650.5A CN202211364650A CN115695539A CN 115695539 A CN115695539 A CN 115695539A CN 202211364650 A CN202211364650 A CN 202211364650A CN 115695539 A CN115695539 A CN 115695539A
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- 238000003672 processing method Methods 0.000 title claims abstract description 26
- 238000003745 diagnosis Methods 0.000 claims abstract description 56
- 230000008439 repair process Effects 0.000 claims abstract description 45
- 238000000034 method Methods 0.000 claims abstract description 8
- 238000012545 processing Methods 0.000 claims description 22
- 238000000586 desensitisation Methods 0.000 claims description 12
- 238000004590 computer program Methods 0.000 claims description 9
- 230000004044 response Effects 0.000 claims description 2
- 230000008878 coupling Effects 0.000 abstract description 2
- 238000010168 coupling process Methods 0.000 abstract description 2
- 238000005859 coupling reaction Methods 0.000 abstract description 2
- 230000003287 optical effect Effects 0.000 description 11
- 238000010586 diagram Methods 0.000 description 7
- 238000013475 authorization Methods 0.000 description 4
- 230000002457 bidirectional effect Effects 0.000 description 3
- 238000012423 maintenance Methods 0.000 description 3
- 230000002776 aggregation Effects 0.000 description 2
- 238000004220 aggregation Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000002452 interceptive effect Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
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Abstract
The invention discloses a service processing method, a system, equipment and a medium. The method comprises the steps of obtaining different repair diagnosis requests; wherein, the repair request carries user information; if the target service corresponding to the user information is registered in a micro service registration center, calling a micro service gateway to acquire diagnostic information of the target service from a service layer of the target service; and summarizing the diagnosis information of all target services aiming at all repair diagnosis requests. In the method, the diagnosis information in each service system is gathered by using the micro service gateway, the diagnosis information of the service can be registered in the service, and the original services are independent and do not influence each other in a micro service mode, so that the method has the characteristics of high cohesion and low coupling.
Description
Technical Field
The present invention relates to the field of computers, and in particular, to a method, system, device, and medium for processing a service.
Background
The radio and television operators provide comprehensive service products for users, including service forms of broadcasting, on-demand broadcasting, internet surfing and the like. In order to support the normal performance of these services on the access network terminal and the set-top box, there are complex data, authorization, network, device, etc. breakpoints behind them.
For comprehensive diagnosis, to establish a diagnosis process for the business resources of a user, to perform a diagnosis request for heterogeneous network elements, services and systems, and to aggregate diagnosis results, a service-oriented architecture capable of continuous amplification needs to be established to complete coordination, definition and use.
However, in the prior art, the service system in the service layer is only responsible for the diagnosis of its own service, and the service is split.
Disclosure of Invention
The invention provides a service processing method, a system, equipment and a medium, aiming at overcoming the defects that a service system in a service layer is only responsible for the diagnosis of own service and the service is split in the prior art.
The invention solves the technical problems through the following technical scheme:
as a first aspect of the present invention, the present invention provides a service processing method, including the following steps:
acquiring different repair diagnosis requests; the repair reporting and diagnosing request carries user information;
if the target service corresponding to the user information is registered in a micro-service registration center, calling a micro-service gateway to acquire the diagnostic information of the target service from a service layer of the target service;
and summarizing the diagnosis information of all target services aiming at all repair diagnosis requests.
Preferably, the service processing method may further include the steps of:
and if the target service corresponding to the repair report diagnosis request is not registered in the micro service registration center, registering the target service.
Preferably, the step of obtaining different repair diagnosis requests may include: responding to the login of a target account, and acquiring different repair diagnosis requests;
the step of acquiring the diagnostic information of the target service may include: and acquiring diagnostic information of the target service corresponding to the authority of the target account.
Preferably, the step of obtaining the diagnostic information of the target service may further include:
and carrying out data desensitization processing on the diagnosis information of the target service.
As a second aspect of the present invention, the present invention provides a business processing system, which includes a repair request acquisition module, a diagnostic information acquisition module, and a diagnostic information summarization module;
the repair request acquisition module is used for acquiring different repair diagnosis requests; the repair reporting and diagnosing request carries user information;
the diagnostic information acquisition module is used for calling a micro service gateway to acquire diagnostic information of a target service from a service layer of the target service under the condition that the target service corresponding to the user information is registered in a micro service registration center;
the diagnosis information summarizing module is used for summarizing the diagnosis information of all target services aiming at all repair diagnosis requests.
Preferably, the business processing system may further include a registration module;
the registration module is used for registering the target service under the condition that the target service corresponding to the repair and diagnosis request is not registered in the micro-service registration center.
Preferably, the repair request acquisition module may be specifically configured to respond to login of a target account to acquire different repair diagnosis requests;
the diagnostic information obtaining module may be specifically configured to obtain diagnostic information of the target service corresponding to the authority of the target account.
Preferably, the business processing system may further include a data desensitization module;
and the data desensitization module is used for performing data desensitization processing on the diagnostic information of the target service.
As a third aspect of the present invention, the present invention provides an electronic device, which includes a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein the processor implements the service processing method when executing the computer program.
As a fourth aspect of the present invention, the present invention provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the service processing method described above.
The positive progress effects of the invention are as follows: the micro service gateway is used for summarizing the diagnosis information in each service system, the diagnosis information of the service can be registered in the service, and the original services are independent and not influenced by each other in a micro service mode, so that the micro service gateway has the characteristic of high cohesion and low coupling.
Drawings
Fig. 1 is a first schematic diagram of a service processing method according to embodiment 1.
Fig. 2 is a second schematic diagram of the service processing method according to embodiment 1.
Fig. 3 is a schematic view of a topological relation of the service processing method according to embodiment 1.
Fig. 4 is a third schematic diagram of the service processing method according to embodiment 1.
Fig. 5 is a fourth schematic diagram of the service processing method according to embodiment 1.
Fig. 6 is a schematic structural diagram of a service processing system according to embodiment 2.
FIG. 7 is a schematic structural diagram of an electronic device according to embodiment 3
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the invention thereto.
Example 1
Referring to fig. 1, the present embodiment provides a service processing method, including the following steps:
s1, acquiring different repair diagnosis requests;
wherein, the repair request carries user information;
s2, if the target service corresponding to the user information is registered in a micro-service registration center, calling a micro-service gateway to acquire the diagnosis information of the target service from a service layer of the target service;
and S3, summarizing the diagnosis information of all target services according to all the repair diagnosis requests.
Referring to fig. 2, in the present embodiment, the micro service registration center may register the micro service (i.e. the service subscribed by the user in the present embodiment), and after the registration. The micro service gateway is arranged between the management background for logging in the target account and each service, and all requests pass through the micro service gateway. The management background for target account login only needs to interact with the gateway. The micro service gateway can send information to the ordered service and call the content needed by the target account. The service layer generates diagnostic information for the registered service in response to the information sent by the target account. And calling the micro service gateway to acquire the diagnosis information of the target service from the service layer of the target service.
In this embodiment, the user information may be a user account, and the target service corresponding to the user information may be a service subscribed by the user. Referring to fig. 3, a corresponding relationship is established between a user account and a target service subscribed by the user account. For example, the user subscribes to broadband service, on-demand service and broadcast service for three. Then the third account can establish a relationship (e.g., the topological relationship in fig. 3) for broadband services, on-demand services, and broadcast services. The access device is connected with the set-top box through a resource combination (the service support system is responsible for), and the access device is connected with a network topology (the network topology is managed by the network management system and can diagnose the network); the access device and the set-top box can also be connected with broadband service, on-demand service and broadcast service through service combination, and each service can have corresponding channel diagnosis, access/dial diagnosis and authorization diagnosis. There may also be a corresponding system (e.g., systems 1-5) for each channel diagnostic, access/dial diagnostic, and authorization diagnostic. Certainly, the account id of zhang san also includes basic information (which is responsible for the service support system), such as an address corresponding to the account id of zhang san; and (4) judging whether a work order (which is responsible by a work order system and comprises an installation work order and a maintenance work order) exists under the name of Zhang three account numbers.
Specifically, the service processing method may further include the following steps:
and if the target service corresponding to the repair report diagnosis request is not registered in the micro service registration center, registering the target service.
In this embodiment, registering target services that are not registered can ensure that the target services are all registered, and ensure that each target service is registered.
Specifically, the step of obtaining different repair diagnosis requests may include: responding to the login of a target account, and acquiring different repair diagnosis requests;
the step of acquiring the diagnostic information of the target service may include: and acquiring diagnostic information of the target service corresponding to the authority of the target account.
In this embodiment, the target account (i.e., the account logged in by the background diagnostic staff) has different permissions, specifically, the diagnostic staff includes customer service staff, and the permission corresponding to the customer service staff includes obtaining target user data and a target user permission authorization condition; the diagnostic personnel comprise operation maintenance personnel, and the authority corresponding to the operation maintenance personnel comprises the resource condition used by the target user, the network condition of the target user and the channel condition of the target user; the diagnostic personnel comprise service background personnel, and the authority corresponding to the service background personnel comprises the service authentication condition of the target user. It should be noted that the examples in this embodiment are not limited to the above-mentioned personnel, and the authority of the diagnostician and the diagnostician may be specifically set according to actual situations.
Specifically, the step of obtaining the diagnostic information of the target service may further include:
and carrying out data desensitization processing on the diagnosis information of the target service.
In this embodiment, the sensitive data may include at least any one of identification card information, a telephone number, and an address (it should be noted that the foregoing sensitive data is not limited to the foregoing types, and the sensitive information in this embodiment may be understood differently as the times grow). If the authority of a certain target account does not have the requirement of acquiring sensitive data at all, the sensitive information can be deleted in the process of acquiring the diagnostic information, or multiple bits in the sensitive information can be replaced by 'x'.
In the above embodiment, the corresponding relationship between the user account and the subscribed service may be established for the user according to the service subscribed by the user. When the target account needs to acquire the diagnostic information of a certain service of the user, the diagnostic information is called in the corresponding relationship only according to the corresponding relationship. Therefore, when the diagnosis information is called, the trouble of selecting the user ordering service from all the services is reduced, and the resource loss is reduced.
When the method is realized, the service supporting system, the description of the supporting system and the main purposes are shown as the following table:
referring to fig. 4 and fig. 5, in the embodiment, the service layer may specifically operate the system subscribed by the user through a plurality of service systems. The service system may include at least one of a user management system, a resource management system, a configuration and provisioning system, and a network management system. The service systems described above may be connected through core routers that remotely access the service through broadband over internet connections. The core routers are also connected to aggregation switches (the layers of core routers and aggregation switches are generally referred to as network layers). The convergence switch is connected to the access layer in a specific manner, the convergence router is connected to an OLT (Optical Line Terminal, OLT for short) device, if a user orders a broadband service or an interactive service, the OLT device in the Optical Network of the present generation is connected to an Optical Network Unit (ONU), and the Optical modem is further connected to a computer or a bidirectional set-top box of the user. The bidirectional set-top box of the user is connected with a CATV (Community Antenna Television, CATV for short) optical receiving device. The CATV optical receiver is connected with the CATV optical node. The CATV optical node may further connect a Cable bridge, which connects an ECO (Ethernet Over Cable, baseband transmission, ECO for short) terminal. The ECO terminal connects a user's bidirectional set-top box (if the user subscribes to a broadcast service or an interactive service), a router, and a computer (if the user subscribes to a broadband service). In the art, the layer in which the optical modem, CAT optical transceiver, ECO terminal, computer, router, set-top box, etc. are located is generally referred to as the user layer.
Example 2
Referring to fig. 6, an embodiment provides a service processing system, which includes a repair request acquisition module 201, a diagnostic information acquisition module 202, and a diagnostic information summarization module 203;
the repair request acquisition module 201 is configured to acquire different repair request and diagnosis requests; wherein, the repair request carries user information;
the diagnostic information obtaining module 202 is configured to, when a target service corresponding to the user information is registered in a micro service registration center, invoke a micro service gateway to obtain diagnostic information of the target service from a service layer of the target service;
the diagnostic information summarizing module 203 is configured to summarize diagnostic information of all target services according to all repair diagnostic requests.
Preferably, the business processing system may further include a registration module;
the registration module is used for registering the target service under the condition that the target service corresponding to the repair and diagnosis request is not registered in the micro-service registration center.
Preferably, the repair request obtaining module 201 may be specifically configured to respond to login of a target account to obtain different repair diagnosis requests;
the diagnostic information obtaining module 202 may be specifically configured to obtain diagnostic information of the target service corresponding to the authority of the target account.
Preferably, the business processing system may further include a data desensitization module;
and the data desensitization module is used for performing data desensitization processing on the diagnostic information of the target service.
The operation logic of the service processing system in this embodiment 2 is the same as the service processing method in embodiment 1, and therefore, the description thereof is omitted here.
Example 3
Fig. 7 is a schematic structural diagram of an electronic device provided in this embodiment. The electronic device includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor implements the service processing method of embodiment 1 when executing the program. The electronic device 30 shown in fig. 7 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 7, the electronic device 30 may be embodied in the form of a general purpose computing device, which may be, for example, a server device. The components of the electronic device 30 may include, but are not limited to: the at least one processor 31, the at least one memory 32, and a bus 33 that couples various system components including the memory 32 and the processor 31.
The bus 33 includes a data bus, an address bus, and a control bus.
The memory 32 may include volatile memory, such as Random Access Memory (RAM) 321 and/or cache memory 322, and may further include Read Only Memory (ROM) 323.
Memory 32 may also include a program/utility 325 having a set (at least one) of program modules 324, such program modules 324 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination thereof may comprise an implementation of a network environment.
The processor 31 executes various functional applications and data processing, such as a business processing method according to embodiment 1 of the present invention, by executing the computer program stored in the memory 32.
The electronic device 30 may also communicate with one or more external devices 34 (e.g., a keyboard, a pointing device, etc.). Such communication may be through input/output (I/O) interfaces 35. Also, model-generating device 30 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet) via network adapter 36. As shown, network adapter 36 communicates with the other modules of model-generating device 30 over bus 33. It should be understood that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the model-generating device 30, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, and data backup storage systems, etc.
It should be noted that although in the above detailed description several units/modules or sub-units/modules of the electronic device are mentioned, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more of the units/modules described above may be embodied in one unit/module according to embodiments of the invention. Conversely, the features and functions of one unit/module described above may be further divided into embodiments by a plurality of units/modules.
Example 4
The present embodiment provides a computer-readable storage medium on which a computer program is stored, the program implementing the service processing method of embodiment 1 when executed by a processor.
More specific examples, among others, that the readable storage medium may employ may include, but are not limited to: a portable disk, a hard disk, random access memory, read only memory, erasable programmable read only memory, optical storage device, magnetic storage device, or any suitable combination of the foregoing.
In a possible implementation manner, the present invention can also be implemented in the form of a program product, which includes program codes for causing a terminal device to execute the service processing method implementing embodiment 1 when the program product runs on the terminal device.
Where program code for carrying out the invention is written in any combination of one or more programming languages, the program code may execute entirely on the user device, partly on the user device, as a stand-alone software package, partly on the user device and partly on a remote device or entirely on the remote device.
While specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that this is by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.
Claims (10)
1. A method for processing a service, comprising the steps of:
acquiring different repair diagnosis requests; wherein, the repair request carries user information;
if the target service corresponding to the user information is registered in a micro service registration center, calling a micro service gateway to acquire diagnostic information of the target service from a service layer of the target service;
and summarizing the diagnosis information of all target services aiming at all repair diagnosis requests.
2. The service processing method of claim 1, wherein the service processing method further comprises the steps of:
and if the target service corresponding to the repair report diagnosis request is not registered in the micro service registration center, registering the target service.
3. The business processing method of claim 1, wherein the step of obtaining different repair diagnosis requests comprises: responding to the login of a target account, and acquiring different repair diagnosis requests;
the step of acquiring the diagnostic information of the target service includes: and acquiring diagnostic information of the target service corresponding to the authority of the target account.
4. The service processing method according to any of claims 1 to 3, wherein the step of obtaining the diagnostic information of the target service is followed by further comprising:
and carrying out data desensitization processing on the diagnosis information of the target service.
5. A business processing system is characterized by comprising a repair request acquisition module, a diagnosis information acquisition module and a diagnosis information summarizing module;
the repair request acquisition module is used for acquiring different repair diagnosis requests; wherein, the repair request carries user information;
the diagnostic information acquisition module is used for calling a micro service gateway to acquire diagnostic information of the target service from a service layer of the target service under the condition that the target service corresponding to the user information is registered in a micro service registration center;
the diagnostic information summarizing module is used for summarizing the diagnostic information of all target services according to all repair diagnosis requests.
6. The business processing system of claim 5, wherein said business processing system further comprises a registration module;
the registration module is used for registering the target service under the condition that the target service corresponding to the repair report diagnosis request is not registered in the micro service registration center.
7. The business processing system of claim 5, wherein the repair diagnosis request obtaining module is specifically configured to obtain different repair diagnosis requests in response to a login of a target account;
the diagnostic information acquisition module is specifically used for acquiring diagnostic information of the target service corresponding to the authority of the target account.
8. The business processing system of any one of claims 5-7 further comprising a data desensitization module;
and the data desensitization module is used for performing data desensitization processing on the diagnostic information of the target service.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the service processing method of any one of claims 1 to 4 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, implements the traffic processing method of any one of claims 1 to 4.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211364650.5A CN115695539A (en) | 2022-11-02 | 2022-11-02 | Service processing method, system, device and medium |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211364650.5A CN115695539A (en) | 2022-11-02 | 2022-11-02 | Service processing method, system, device and medium |
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| CN115695539A true CN115695539A (en) | 2023-02-03 |
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| CN202211364650.5A Pending CN115695539A (en) | 2022-11-02 | 2022-11-02 | Service processing method, system, device and medium |
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