CN115687492B - Automobile intelligent service platform and method based on multi-party service connection - Google Patents
Automobile intelligent service platform and method based on multi-party service connection Download PDFInfo
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- CN115687492B CN115687492B CN202211687453.7A CN202211687453A CN115687492B CN 115687492 B CN115687492 B CN 115687492B CN 202211687453 A CN202211687453 A CN 202211687453A CN 115687492 B CN115687492 B CN 115687492B
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Abstract
The invention provides an automobile intelligent service platform and method based on multi-party service connection, which comprises the following steps: the system comprises a service channel API interface configuration subsystem, a platform connecting party API interface configuration subsystem and a service channel API interface configuration subsystem, wherein the service channel API interface configuration subsystem is used for carrying out automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel; the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel; the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service to obtain an automobile service combined channel network extension end point; the system comprises an extension service intelligent extension feedback subsystem, a vehicle service combination channel network extension endpoint, a vehicle knowledge interconnection intelligent service, a vehicle owner real-time advisor intelligent service and a one-stop vehicle operation intelligent service.
Description
Technical Field
The invention relates to the technical field of accurate docking intelligent service platforms, in particular to an automobile intelligent service platform and method based on multi-party service connection.
Background
At present, the problems of low accuracy and intellectualization of service docking, limitation of knowledge interconnection and the like still exist in an automobile service platform; there are problems including: how to synchronize automobile service data to obtain service channel data API interface configuration information, how to obtain intelligent service platform connection channel docking data, how to obtain automobile service combination channel network extension end points according to the intelligent service platform connection channel docking data, how to perform automobile knowledge real-time consultant operation service and the like; the problems that the service accuracy and the connection accuracy of multi-combination intelligent customer service of a platform automobile service robot, the real-time docking of large-scale data, the intelligent extension of extended service information and the like are improved by multi-combination intelligent customer service of the automobile service robot and intelligent training of service and feedback data in the prior art are not solved; therefore, there is a need for an intelligent service platform and method for an automobile based on multi-party service connection to at least partially solve the problems in the prior art.
Disclosure of Invention
The summary section introduces a series of concepts in a simplified form that are further described in the detailed description section; this summary of the invention is not intended to identify key features or essential features of the claimed subject matter, nor is it intended to be used as an aid in determining the scope of the claimed subject matter.
In order to at least partially solve the above problems, the present invention provides an intelligent service platform for an automobile based on multi-party service connection, including:
the system comprises a service channel API interface configuration subsystem, a service data processing subsystem and a service data processing subsystem, wherein the service channel API interface configuration subsystem is used for carrying out automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel through the configuration of the API interface to obtain service channel data API interface configuration information;
the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel according to service channel data API interface configuration information to obtain intelligent service platform connecting channel docking data;
the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service according to the connection channel docking data of the intelligent service platform, so that an automobile service combined channel network extension end point is obtained;
the system comprises an extension service intelligent extension feedback subsystem, an automobile service combination channel network extension endpoint, an automobile service information intelligent extension subsystem, an automobile information intelligent collection subsystem and an automobile knowledge interconnection intelligent service subsystem.
Preferably, the service channel API interface configuration subsystem includes:
the API interface data synchronization configuration subsystem is used for carrying out automobile service data synchronization configuration of a service channel of a platform connecting party based on data synchronization through the configuration of an API interface;
the automobile service data pushing configuration subsystem is used for pushing and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data are synchronously configured;
and the automobile service data receiving and configuring subsystem is used for receiving and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data is pushed and configured, and acquiring the configuration information of the API (application programming interface) of the service channel data.
Preferably, the platform enterprise service channel docking subsystem includes:
the service platform internal docking subsystem is used for docking all internal systems of the automobile intelligent service platform according to the service channel data API interface configuration information to acquire service platform internal docking data;
the enterprise connecting service channel docking subsystem is used for docking the automobile intelligent service platform with the enterprise connecting party service channel according to the service channel data API interface configuration information to acquire the docking data of the enterprise connecting party service channel;
and the platform connection channel docking data subsystem acquires the intelligent service platform connection channel docking data through data association inside and outside the platform according to the service platform internal docking data and the enterprise connecting party service channel docking data.
Preferably, the combined channel access customized port subsystem includes:
the training combined intelligent customer service subsystem performs big data training to create a multi-combined intelligent customer service module according to the connection channel docking data of the intelligent service platform;
the multi-channel instant message access subsystem carries out multi-channel instant message access through multi-combination intelligent customer service and accesses the instant message of the enterprise connecting party service channel into the automobile service combination channel network;
and the personalized service extension customizing subsystem is used for extending and customizing an extension endpoint through multi-combination intelligent customer service personalized service according to the automobile service combination channel network to obtain the automobile service combination channel network extension endpoint.
Preferably, the extended service intelligent extension feedback subsystem includes:
the system comprises an extended service information intelligent extension subsystem, a service information management subsystem and a service information management subsystem, wherein the extended service information intelligent extension subsystem is used for carrying out extended service information intelligent extension by utilizing an automobile service combination channel network extension endpoint and rapidly extending an extended service information coverage;
the service information intelligent feedback subsystem is used for synchronously searching the service information intelligent feedback when the service information coverage is extended, and obtaining the service information intelligent feedback data;
and the knowledge interconnection real-time consultant subsystem is used for performing intelligent extension of extended service information and intelligent feedback of collected service information according to the service information coverage and the service information intelligent feedback data, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
The invention discloses an automobile intelligent service method based on multi-party service connection, which comprises the following steps:
s100, through configuration of an API (application program interface), automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained;
s200, according to the API interface configuration information of the service channel data, butting the subsystem of the automobile intelligent service platform and the service channel of the enterprise connecting party to obtain butting data of the connection channel of the intelligent service platform;
s300, performing multi-channel instant message access and personalized service extension customization through multi-combination intelligent customer service according to connection channel docking data of the intelligent service platform to obtain an automobile service combination channel network extension endpoint;
s400, utilizing the automobile service combined channel network extension end point to perform intelligent extension of extended service information and intelligent feedback of collected service information, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
Preferably, S100 includes:
s101, through configuration of an API (application program interface), vehicle service data synchronization configuration of a platform connecting party service channel is carried out based on data synchronization;
s102, when the automobile service data are synchronously configured, carrying out automobile service data pushing configuration of a platform connecting party service channel;
s103, when the automobile service data is pushed and configured, automobile service data receiving and configuration of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained.
Preferably, S200 includes:
s201, according to the configuration information of the API (application program interface) of the service channel data, butting all internal systems of the intelligent service platform of the automobile to acquire butting data inside the service platform;
s202, according to the API interface configuration information of the service channel data, the automobile intelligent service platform is connected with the service channel of the enterprise connecting party in a butt joint mode, and butt joint data of the service channel of the enterprise connecting party are obtained;
and S203, obtaining the connection channel docking data of the intelligent service platform through the data association inside and outside the platform according to the internal docking data of the service platform and the service channel docking data of the enterprise connecting party.
Preferably, S300 includes:
s301, performing big data training to create a multi-combination intelligent customer service module according to the connection channel docking data of the intelligent service platform;
s302, multi-channel instant message access is carried out through multi-combination intelligent customer service, and an enterprise connecting party service channel instant message is accessed to an automobile service combination channel network;
s303, according to the automobile service combination channel network, extending and customizing the extension end point through the multi-combination intelligent customer service personalized service to obtain the automobile service combination channel network extension end point.
Preferably, S400 includes:
s401, utilizing an automobile service combined channel network extension end point to carry out intelligent extension of extension service information and rapidly extend the extension service information coverage;
s402, when the coverage surface of the extended service information is expanded, intelligent feedback of the service information is synchronously collected, and intelligent feedback data of the service information is obtained;
s403, according to the service information coverage and the service information intelligent feedback data, extending service information intelligent extension and searching service information intelligent feedback are carried out, and automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service are carried out.
Compared with the prior art, the invention at least comprises the following beneficial effects:
the invention provides an automobile intelligent service platform based on multi-party service connection, which utilizes a service channel API interface configuration subsystem to synchronize automobile service data, push the automobile service data and receive the automobile service data of a service channel of a platform connecting party through the configuration of the API interface so as to obtain the configuration information of the service channel data API interface; the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel according to service channel data API interface configuration information to obtain intelligent service platform connecting channel docking data; the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service according to the connection channel docking data of the intelligent service platform, so that an automobile service combined channel network extension end point is obtained; the system comprises an extended service intelligent extension feedback subsystem, a vehicle service combination channel network extension endpoint, a vehicle information management subsystem and a vehicle information management subsystem, wherein the extended service intelligent extension subsystem is used for performing extended service information intelligent extension and service information collection intelligent feedback by utilizing a vehicle service combination channel network extension endpoint, and performing vehicle knowledge interconnection intelligent service, vehicle owner real-time advisor intelligent service and one-stop vehicle operation intelligent service; the system can provide multi-combination intelligent customer service for the automobile service robot, improves the service precision and connection accuracy of the multi-combination intelligent customer service of the platform automobile service robot through intelligent training of service and feedback data, and greatly improves the real-time performance of large-scale data butt joint and intelligent extension of extended service information; the multi-party service connection is more accurate in automobile intelligent service identification, the coverage area of the automobile intelligent identification is wider, and the applicability of the multi-party service connection to the automobile intelligent identification is stronger.
Additional advantages, objects, and features of the invention will be set forth in part in the description which follows and in part will become apparent to those having ordinary skill in the art upon examination of the following or may be learned from practice of the invention.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention. In the drawings:
fig. 1 is a block diagram of an automobile intelligent service platform based on multi-party service connection according to the present invention.
Fig. 2 is a step diagram of an automobile intelligent service method based on multi-party service connection according to the present invention.
Fig. 3 is a diagram illustrating an embodiment of an intelligent car service method based on multi-party service connection according to the present invention.
Detailed Description
The present invention is further described in detail below with reference to the drawings and examples so that those skilled in the art can implement the invention with reference to the description; as shown in fig. 1-3, the present invention provides an intelligent service platform for automobiles based on multi-party service connection, which comprises:
the system comprises a service channel API interface configuration subsystem, a service data processing subsystem and a service data processing subsystem, wherein the service channel API interface configuration subsystem is used for carrying out automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel through the configuration of the API interface to obtain service channel data API interface configuration information;
the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel according to service channel data API interface configuration information to obtain intelligent service platform connecting channel docking data;
the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service according to the connection channel docking data of the intelligent service platform, so that an automobile service combined channel network extension end point is obtained;
the system comprises an extension service intelligent extension feedback subsystem, a vehicle service combination channel network extension endpoint, a vehicle knowledge interconnection intelligent service, a vehicle owner real-time advisor intelligent service and a one-stop vehicle operation intelligent service.
The working principle of the technical scheme is as follows: the invention provides an automobile intelligent service platform based on multi-party service connection, which comprises: the system comprises a service channel API interface configuration subsystem, a service data processing subsystem and a service data processing subsystem, wherein the service channel API interface configuration subsystem is used for carrying out automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel through the configuration of the API interface to obtain service channel data API interface configuration information; the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel according to the service channel data API interface configuration information to obtain intelligent service platform connecting channel docking data; the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service according to the connection channel docking data of the intelligent service platform, so that an automobile service combined channel network extension end point is obtained; the system comprises an extension service intelligent extension feedback subsystem, an automobile service combination channel network extension endpoint, an automobile service information intelligent extension subsystem, an automobile information intelligent collection subsystem and an automobile knowledge interconnection intelligent service subsystem.
The beneficial effects of the above technical scheme are: the invention provides an automobile intelligent service platform based on multi-party service connection, which utilizes a service channel API interface configuration subsystem to synchronize automobile service data, push the automobile service data and receive the automobile service data of a service channel of a platform connecting party through the configuration of the API interface so as to obtain the configuration information of the service channel data API interface; the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel according to service channel data API interface configuration information to obtain intelligent service platform connecting channel docking data; the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service according to the connection channel docking data of the intelligent service platform, so that an automobile service combined channel network extension end point is obtained; the system comprises an extended service intelligent extension feedback subsystem, a vehicle service combination channel network extension end point, a vehicle information service real-time advisor intelligent service and a one-stop vehicle operation intelligent service, wherein the extended service intelligent extension subsystem utilizes a vehicle service combination channel network extension end point to carry out extended service information intelligent extension and service information intelligent feedback collection; the system can provide multi-combination intelligent customer service for the automobile service robot, improves the service precision and connection accuracy of the multi-combination intelligent customer service of the platform automobile service robot through intelligent training of service and feedback data, and greatly improves the real-time performance of large-scale data butt joint and intelligent extension of extended service information; the multi-party service connection is more accurate in automobile intelligent service identification, the coverage area of the automobile intelligent identification is wider, and the applicability of the multi-party service connection to the automobile intelligent identification is stronger.
In one embodiment, a service channel API interface configuration subsystem, comprising:
the API interface data synchronous configuration subsystem is used for carrying out automobile service data synchronous configuration on the service channel of the platform connecting party based on data synchronization through the configuration of the API interface;
the automobile service data pushing configuration subsystem is used for pushing and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data are synchronously configured;
and the automobile service data receiving and configuring subsystem is used for receiving and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data is pushed and configured, and acquiring the configuration information of the API (application programming interface) of the service channel data.
The working principle of the technical scheme is as follows: a service channel API interface configuration subsystem comprising: the API interface data synchronous configuration subsystem is used for carrying out automobile service data synchronous configuration on the service channel of the platform connecting party based on data synchronization through the configuration of the API interface; the automobile service data pushing configuration subsystem is used for pushing and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data are synchronously configured; the automobile service data receiving and configuring subsystem is used for receiving and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data is pushed and configured, and acquiring service channel data API interface configuration information; through configuration of API interfaces, an API function set is packaged, an API function base is constructed, and a platform automobile service package is configured with a series of API interfaces to be in butt joint with a service channel of a platform connecting party for the platform connecting party to use.
The beneficial effects of the above technical scheme are: a service channel API interface configuration subsystem comprising: the API interface data synchronous configuration subsystem is used for carrying out automobile service data synchronous configuration on the service channel of the platform connecting party based on data synchronization through the configuration of the API interface; the automobile service data pushing configuration subsystem is used for pushing and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data are synchronously configured; the automobile service data receiving and configuring subsystem is used for receiving and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data is pushed and configured, and acquiring service channel data API interface configuration information; through configuration of an API interface, an API function set is packaged, and an API function basis is constructed; encapsulating a series of API interfaces of the platform automobile service and butting with a service channel of a platform connecting party for the platform connecting party to use; platform expansion and sharing approaches can be increased.
In one embodiment, a platform enterprise service channel docking subsystem, comprising:
the service platform internal docking subsystem is used for docking all internal systems of the automobile intelligent service platform according to the service channel data API interface configuration information to acquire service platform internal docking data;
the enterprise connecting service channel docking subsystem is used for docking the automobile intelligent service platform with the enterprise connecting party service channel according to the service channel data API interface configuration information to acquire the docking data of the enterprise connecting party service channel;
and the platform connection channel docking data subsystem acquires the intelligent service platform connection channel docking data through data association inside and outside the platform according to the service platform internal docking data and the enterprise connecting party service channel docking data.
The working principle of the technical scheme is as follows: the system comprises a platform enterprise service channel docking subsystem, a service platform data API interface configuration information and a service platform internal docking subsystem, wherein the platform enterprise service channel docking subsystem is used for docking all internal systems of the automobile intelligent service platform according to the service channel data API interface configuration information to acquire service platform internal docking data; the enterprise connecting service channel docking subsystem is used for docking the automobile intelligent service platform with the enterprise connecting party service channel according to the service channel data API interface configuration information to acquire the docking data of the enterprise connecting party service channel; the platform connection channel docking data subsystem is used for acquiring the docking data of the connection channel of the intelligent service platform through data association inside and outside the platform according to the internal docking data of the service platform and the docking data of the service channel of the enterprise connecting party;
calculating the butting power value of the butting data of the connection channels of the intelligent service platform:
ZFPTw represents an intelligent service platform connection channel butt joint data butt joint success rate value, ZFqz represents an intelligent service platform connection channel butt joint data butt joint success rate extension adjusting value, N represents a connection channel total quantity, FPZk represents a kth connection channel butt joint success rate, T represents a standard connection channel butt joint success rate coefficient, tk represents a k connection channel butt joint success rate coefficient average value, LDWk represents a kth standard connection channel butt joint success rate, P represents a random influence variation, o represents a standard connection random influence rate coefficient statistical average value, and w represents an extension random influence rate coefficient statistical average value.
The beneficial effects of the above technical scheme are: the system comprises a platform enterprise service channel docking subsystem, a service platform data API interface configuration information and a service platform internal docking subsystem, wherein the platform enterprise service channel docking subsystem is used for docking all internal systems of the automobile intelligent service platform according to the service channel data API interface configuration information to acquire service platform internal docking data; the system comprises an enterprise connection service channel docking subsystem, an enterprise connecting party service channel, a service channel data API interface configuration subsystem and a service channel data API interface configuration subsystem, wherein the service channel data API interface configuration subsystem is used for docking an automobile intelligent service platform with the enterprise connecting party service channel and acquiring docking data of the enterprise connecting party service channel; the platform connection channel docking data subsystem is used for acquiring the docking data of the connection channel of the intelligent service platform through data association inside and outside the platform according to the internal docking data of the service platform and the docking data of the service channel of the enterprise connecting party; calculating the butting power value of the butting data of the connection channels of the intelligent service platform: ZFPTw represents a butt joint power value of butt joint data of an intelligent service platform connection channel, ZFqz represents an extension adjustment value of a butt joint success rate of the butt joint data of the intelligent service platform connection channel, N represents the total number of the connection channels, FPZk represents a butt joint power value of a kth connection channel, T represents a standard connection channel butt joint success rate coefficient, tk represents an average value of the butt joint success rate coefficients of the k connection channels, LDWk represents a butt joint power value of the kth standard connection channel, P represents a random influence variation, o represents a statistical average value of standard connection random influence coefficients, and w represents a statistical average value of the extension random influence coefficients; the docking success rate of the docking data of the connection channel of the intelligent service platform is higher by calculating the docking success rate of the docking data of the connection channel of the intelligent service platform.
In one embodiment, a combined channel access custom port subsystem includes:
the training combined intelligent customer service subsystem performs big data training to create a multi-combined intelligent customer service module according to the connection channel docking data of the intelligent service platform;
the multi-channel instant message access subsystem carries out multi-channel instant message access through multi-combination intelligent customer service and accesses the instant message of the enterprise connecting party service channel into the automobile service combination channel network;
and the personalized service extension customizing subsystem extends and customizes extension end points through multi-combination intelligent customer service personalized service according to the automobile service combination channel network to obtain the automobile service combination channel network extension end points.
The working principle of the technical scheme is as follows: the combined channel access customized port subsystem comprises: the training combined intelligent customer service subsystem performs big data training to create a multi-combined intelligent customer service module according to the connection channel docking data of the intelligent service platform; the multi-channel instant message access subsystem carries out multi-channel instant message access through multi-combination intelligent customer service and accesses the instant message of the enterprise connecting party service channel into the automobile service combination channel network; the personalized service extension customizing subsystem is used for extending and customizing an extension endpoint through multi-combination intelligent customer service personalized service according to the automobile service combination channel network to obtain an automobile service combination channel network extension endpoint;
according to the connection channel docking data of the intelligent service platform, establishing a fast expansion parallel docking network for the connection channel docking data of the intelligent service platform through a multi-node docking networking, mutually backing up the docking data of any node and adjacent nodes in the fast expansion parallel docking network, and carrying out centralized resource multi-channel docking in a congestion period; and establishing regional rule information of the concentrated resources in the congested time period in the multi-channel docking time period, further forming a big data training rule according to the regional rule information of the concentrated resources in the congested time period in the multi-channel docking time period, and performing big data training to establish a multi-combination intelligent customer service module.
The beneficial effects of the above technical scheme are: the combined channel is accessed to the customized port subsystem, and a multi-combination intelligent customer service module is created by training big data through training a combined intelligent customer service subsystem according to the connection channel docking data of the intelligent service platform; the multi-channel instant message access subsystem carries out multi-channel instant message access through multi-combination intelligent customer service and accesses the instant message of the enterprise connecting party service channel into the automobile service combination channel network; the personalized service extension customizing subsystem is used for extending and customizing an extension endpoint through multi-combination intelligent customer service personalized service according to the automobile service combination channel network to obtain an automobile service combination channel network extension endpoint;
according to the connection channel docking data of the intelligent service platform, establishing a rapid expansion parallel docking network for the connection channel docking data of the intelligent service platform through a multi-node docking networking, mutually backing up the docking data of any node and adjacent nodes in the rapid expansion parallel docking network, and performing centralized resource multi-channel docking in a congestion period; establishing regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, further forming a big data training rule according to the regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, and performing big data training to establish a multi-combination intelligent customer service module; the centralized resource multi-channel docking can be realized in the network congestion period, the long-time waiting in the docking service process is avoided, and the docking scale and efficiency are greatly expanded.
In one embodiment, an extended services intelligent extension feedback subsystem, comprising:
the system comprises an extended service information intelligent extension subsystem, a service information management subsystem and a service information management subsystem, wherein the extended service information intelligent extension subsystem is used for carrying out intelligent extension on extended service information by utilizing an automobile service combination channel network extension endpoint and rapidly extending an extended service information coverage;
the service information intelligent feedback subsystem is used for synchronously searching the service information intelligent feedback when the service information coverage is extended, and obtaining the service information intelligent feedback data;
and the knowledge interconnection real-time consultant subsystem is used for performing intelligent extension of extended service information and intelligent feedback of collected service information according to the service information coverage and the service information intelligent feedback data, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
The working principle of the technical scheme is as follows: the intelligent extension feedback subsystem of the extended service comprises: the system comprises an extended service information intelligent extension subsystem, a service information management subsystem and a service information management subsystem, wherein the extended service information intelligent extension subsystem is used for carrying out extended service information intelligent extension by utilizing an automobile service combination channel network extension endpoint and rapidly extending an extended service information coverage; the service information intelligent feedback subsystem is used for synchronously searching the service information intelligent feedback when the service information coverage is extended, and obtaining the service information intelligent feedback data; and the knowledge interconnection real-time consultant subsystem is used for performing intelligent extension of extended service information and intelligent feedback of collected service information according to the service information coverage and the service information intelligent feedback data, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
The beneficial effects of the above technical scheme are: the intelligent extension feedback subsystem of the extended service comprises: the system comprises an extended service information intelligent extension subsystem, a service information management subsystem and a service information management subsystem, wherein the extended service information intelligent extension subsystem is used for carrying out extended service information intelligent extension by utilizing an automobile service combination channel network extension endpoint and rapidly extending an extended service information coverage; the service information intelligent feedback subsystem is used for synchronously searching service information intelligent feedback when the service information coverage surface is extended, and acquiring service information intelligent feedback data; and the knowledge interconnection real-time consultant subsystem is used for performing intelligent extension of extended service information and intelligent feedback of collected service information according to the service information coverage and the service information intelligent feedback data, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
The invention discloses an automobile intelligent service method based on multi-party service connection, which comprises the following steps:
s100, through configuration of an API (application program interface), automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained;
s200, according to the API interface configuration information of the service channel data, butting the subsystem of the automobile intelligent service platform and the service channel of the enterprise connecting party to obtain butting data of the connection channel of the intelligent service platform;
s300, performing multi-channel instant message access and personalized service extension customization through multi-combination intelligent customer service according to connection channel docking data of the intelligent service platform to obtain an automobile service combination channel network extension endpoint;
s400, utilizing the automobile service combined channel network extension end point to perform intelligent extension of extended service information and intelligent feedback of collected service information, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
The working principle of the technical scheme is as follows: the invention discloses an automobile intelligent service method based on multi-party service connection, which comprises the following steps:
s100, through configuration of an API (application program interface), automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained;
s200, according to API (application program interface) configuration information of service channel data, butting a subsystem of the automobile intelligent service platform and a service channel of an enterprise connector to obtain butting data of a connection channel of the intelligent service platform;
s300, performing multi-channel instant message access and personalized service extension customization through multi-combination intelligent customer service according to the connection channel docking data of the intelligent service platform to obtain an automobile service combination channel network extension end point;
s400, utilizing the automobile service combined channel network extension end point to perform intelligent extension of extended service information and intelligent feedback of collected service information, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
The beneficial effects of the above technical scheme are: the invention relates to an automobile intelligent service method based on multi-party service connection, which is characterized in that automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel are carried out through configuration of an API (application programming interface), and service channel data API interface configuration information is obtained; according to the API interface configuration information of the service channel data, an automobile intelligent service platform subsystem and an enterprise connecting party service channel are docked, and intelligent service platform connecting channel docking data are obtained; according to the connection channel docking data of the intelligent service platform, multi-channel instant message access and personalized service extension customization are carried out through multi-combination intelligent customer service, and an automobile service combination channel network extension endpoint is obtained; utilizing an automobile service combination channel network extension endpoint to perform intelligent extension of extended service information and intelligent feedback of collected service information, and performing automobile knowledge interconnection intelligent service, automobile owner real-time advisor intelligent service and one-stop automobile operation intelligent service; the system can provide multi-combination intelligent customer service for the automobile service robot, improves the service precision and connection accuracy of the multi-combination intelligent customer service of the platform automobile service robot through intelligent training of service and feedback data, and greatly improves the real-time performance of large-scale data butt joint and intelligent extension of extended service information; the multi-party service connection is more accurate in automobile intelligent service identification, the coverage area of the automobile intelligent identification is wider, and the applicability of the multi-party service connection to the automobile intelligent identification is stronger.
In one embodiment, S100 includes:
s101, through configuration of an API (application program interface), vehicle service data synchronization configuration of a platform connecting party service channel is carried out based on data synchronization;
s102, when the automobile service data are synchronously configured, carrying out automobile service data pushing configuration of a platform connecting party service channel;
s103, when the automobile service data is pushed and configured, automobile service data receiving and configuration of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained.
The working principle of the technical scheme is as follows: through configuration of an API (application programming interface), vehicle service data synchronization configuration of a platform connecting party service channel is carried out based on data synchronization; when the automobile service data are synchronously configured, carrying out automobile service data push configuration of a platform connecting party service channel; when the automobile service data is pushed and configured, the automobile service data of a service channel of a platform connecting party is received and configured, and configuration information of a service channel data API (application programming interface) is obtained; through configuration of the API interfaces, the API function set is packaged, an API function basis is constructed, and a series of API interfaces are packaged and configured for platform automobile service packaging and are in butt joint with a service channel of a platform connecting party to be used by the platform connecting party.
The beneficial effects of the above technical scheme are: through configuration of an API (application programming interface), vehicle service data synchronization configuration of a platform connecting party service channel is carried out based on data synchronization; when the automobile service data are synchronously configured, carrying out automobile service data push configuration of a platform connecting party service channel; when the automobile service data is pushed and configured, the automobile service data of a service channel of a platform connecting party is received and configured, and configuration information of a service channel data API (application programming interface) is obtained; through configuration of an API interface, an API function set is packaged, and an API function basis is constructed; encapsulating a series of API interfaces of the platform automobile service and butting with a service channel of a platform connecting party for the platform connecting party to use; platform expansion and sharing approaches can be increased.
In one embodiment, S200 includes:
s201, according to the API interface configuration information of the service channel data, butting all internal systems of the automobile intelligent service platform to obtain internal butting data of the service platform;
s202, according to the API interface configuration information of the service channel data, the automobile intelligent service platform is connected with the service channel of the enterprise connecting party in a butt joint mode, and butt joint data of the service channel of the enterprise connecting party are obtained;
and S203, obtaining the connection channel docking data of the intelligent service platform through the data association inside and outside the platform according to the internal docking data of the service platform and the service channel docking data of the enterprise connecting party.
The working principle of the technical scheme is as follows: according to the configuration information of the API interface of the service channel data, butting all internal systems of the intelligent service platform of the automobile to obtain internal butting data of the service platform; according to the configuration information of the API (application program interface) of the service channel data, the automobile intelligent service platform is connected with the service channel of the enterprise connecting party in a butt joint mode, and butt joint data of the service channel of the enterprise connecting party are obtained; according to the internal docking data of the service platform and the docking data of the service channel of the enterprise connecting party, the docking data of the connection channel of the intelligent service platform is obtained through the correlation of the internal data and the external data of the platform;
calculating the butting power value of the butting data of the connection channels of the intelligent service platform:
ZFPTw represents an intelligent service platform connection channel butt joint data butt joint success rate value, ZFqz represents an intelligent service platform connection channel butt joint data butt joint success rate extension adjusting value, N represents a connection channel total quantity, FPZk represents a kth connection channel butt joint success rate, T represents a standard connection channel butt joint success rate coefficient, tk represents a k connection channel butt joint success rate coefficient average value, LDWk represents a kth standard connection channel butt joint success rate, P represents a random influence variation, o represents a standard connection random influence rate coefficient statistical average value, and w represents an extension random influence rate coefficient statistical average value.
The beneficial effects of the above technical scheme are: according to the configuration information of the API interface of the service channel data, butting all internal systems of the intelligent service platform of the automobile to obtain internal butting data of the service platform; according to the configuration information of the API (application program interface) of the service channel data, the automobile intelligent service platform is connected with the service channel of the enterprise connecting party in a butt joint mode, and butt joint data of the service channel of the enterprise connecting party are obtained; according to the internal docking data of the service platform and the docking data of the service channel of the enterprise connecting party, the docking data of the connection channel of the intelligent service platform is obtained through the association of the internal data and the external data of the platform;
calculating the butting power value of the butting data of the connection channels of the intelligent service platform: ZFPTw represents an intelligent service platform connection channel butt joint data butt joint success rate value, ZFqz represents an intelligent service platform connection channel butt joint data butt joint success rate extension adjusting value, N represents a connection channel total quantity, FPZk represents a kth connection channel butt joint success rate, T represents a standard connection channel butt joint success rate coefficient, tk represents a k connection channel butt joint success rate coefficient average value, LDWk represents a kth standard connection channel butt joint success rate, P represents a random influence variation, o represents a standard connection random influence rate coefficient statistical average value, and w represents an extension random influence rate coefficient statistical average value; the docking success rate of the docking data of the connection channel of the intelligent service platform is higher by calculating the docking success rate of the docking data of the connection channel of the intelligent service platform.
In one embodiment, S300 includes:
s301, performing big data training to create a multi-combination intelligent customer service module according to the connection channel docking data of the intelligent service platform;
s302, multi-channel instant message access is carried out through multi-combination intelligent customer service, and an enterprise connecting party service channel instant message is accessed into an automobile service combination channel network;
s303, according to the automobile service combination channel network, extending and customizing the extension end point through the multi-combination intelligent customer service personalized service to obtain the automobile service combination channel network extension end point.
The working principle of the technical scheme is as follows: according to the connection channel docking data of the intelligent service platform, big data training is carried out to create a multi-combination intelligent customer service module; multi-channel instant message access is carried out through multi-combination intelligent customer service, and an enterprise connecting party service channel instant message is accessed into an automobile service combination channel network; according to the automobile service combination channel network, extending and customizing an extension end point through multi-combination intelligent customer service personalized service to obtain an automobile service combination channel network extension end point;
according to the connection channel docking data of the intelligent service platform, establishing a fast expansion parallel docking network for the connection channel docking data of the intelligent service platform through a multi-node docking networking, mutually backing up the docking data of any node and adjacent nodes in the fast expansion parallel docking network, and carrying out centralized resource multi-channel docking in a congestion period; and establishing regional rule information of the concentrated resources in the congested time period in the multi-channel docking time period, further forming a big data training rule according to the regional rule information of the concentrated resources in the congested time period in the multi-channel docking time period, and performing big data training to establish a multi-combination intelligent customer service module.
The beneficial effects of the above technical scheme are: according to the connection channel docking data of the intelligent service platform, big data training is carried out to create a multi-combination intelligent customer service module; multi-channel instant message access is carried out through multi-combination intelligent customer service, and an enterprise connecting party service channel instant message is accessed to an automobile service combination channel network; according to the automobile service combination channel network, extending and customizing an extension end point through multi-combination intelligent customer service personalized service to obtain an automobile service combination channel network extension end point;
according to the connection channel docking data of the intelligent service platform, establishing a fast expansion parallel docking network for the connection channel docking data of the intelligent service platform through a multi-node docking networking, mutually backing up the docking data of any node and adjacent nodes in the fast expansion parallel docking network, and carrying out centralized resource multi-channel docking in a congestion period; establishing regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, further forming a big data training rule according to the regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, and performing big data training to establish a multi-combination intelligent customer service module; the centralized resource multi-channel docking can be realized in the network congestion period, the long-time waiting in the docking service process is avoided, and the docking scale and efficiency are greatly expanded.
In one embodiment, S400 includes:
s401, utilizing an automobile service combined channel network extension end point to carry out intelligent extension of extension service information and rapidly extend the extension service information coverage;
s402, when the coverage surface of the extended service information is expanded, intelligent feedback of the service information is synchronously collected, and intelligent feedback data of the service information is obtained;
s403, according to the service information coverage and the service information intelligent feedback data, extending service information intelligent expansion and searching service information intelligent feedback are carried out, and automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service are carried out.
The working principle of the technical scheme is as follows: the method comprises the steps that an automobile service combination channel network extension end point is utilized to carry out intelligent extension on extension service information, and the extension service information coverage is rapidly extended; when the coverage surface of the extended service information is expanded, intelligent feedback of the service information is synchronously collected, and intelligent feedback data of the service information is obtained; according to the service information coverage and the service information intelligent feedback data, extending service information intelligent extension and searching service information intelligent feedback are carried out, and automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service are carried out.
The beneficial effects of the above technical scheme are: the method comprises the steps that an automobile service combination channel network extension end point is utilized to carry out intelligent extension on extension service information, and the extension service information coverage is rapidly extended; when the coverage surface of the extended service information is expanded, intelligent feedback of the service information is synchronously collected, and intelligent feedback data of the service information is obtained; according to the service information coverage and the service information intelligent feedback data, performing intelligent extension of extended service information and intelligent feedback of collected service information, and performing intelligent service of automobile knowledge interconnection, intelligent service of real-time consultant of an automobile owner and intelligent service of one-stop automobile operation; the multi-party service connection is more accurate to the intelligent service identification of the automobile, the coverage area of the intelligent service identification of the automobile is wider, and the applicability of the intelligent service connection of the automobile is stronger.
While embodiments of the invention have been disclosed above, it is not limited to the applications set forth in the description and the embodiments, which are fully applicable in various fields of endeavor to which the invention pertains, and further modifications may readily be made by those skilled in the art, it being understood that the invention is not limited to the details shown and described herein without departing from the general concept defined by the appended claims and their equivalents.
Claims (8)
1. The utility model provides an automobile intelligent service platform based on many kinds of service connection which characterized in that includes:
the system comprises a service channel API interface configuration subsystem, a service data processing subsystem and a service data processing subsystem, wherein the service channel API interface configuration subsystem is used for carrying out automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel through the configuration of the API interface to obtain service channel data API interface configuration information;
the platform enterprise service channel docking subsystem is used for docking the automobile intelligent service platform subsystem and an enterprise connecting party service channel according to the service channel data API interface configuration information to obtain intelligent service platform connecting channel docking data;
the combined channel is accessed to a customized port subsystem, and multi-channel instant message access and personalized service extension customization are carried out through multi-combined intelligent customer service according to the connection channel docking data of the intelligent service platform, so that an automobile service combined channel network extension end point is obtained;
the system comprises an extended service intelligent extension feedback subsystem, a vehicle service combination channel network extension end point, a vehicle information service real-time advisor intelligent service and a one-stop vehicle operation intelligent service, wherein the extended service intelligent extension subsystem utilizes a vehicle service combination channel network extension end point to carry out extended service information intelligent extension and service information intelligent feedback collection;
a combined channel access customized port subsystem, comprising:
the training combined intelligent customer service subsystem performs big data training to create a multi-combined intelligent customer service module according to the connection channel docking data of the intelligent service platform;
the multi-channel instant message access subsystem carries out multi-channel instant message access through multi-combination intelligent customer service and accesses the instant message of the enterprise connecting party service channel into the automobile service combination channel network;
the personalized service extension customizing subsystem is used for extending and customizing an extension endpoint through multi-combination intelligent customer service personalized service according to the automobile service combination channel network to obtain an automobile service combination channel network extension endpoint;
according to the connection channel docking data of the intelligent service platform, establishing a fast expansion parallel docking network for the connection channel docking data of the intelligent service platform through a multi-node docking networking, mutually backing up the docking data of any node and adjacent nodes in the fast expansion parallel docking network, and carrying out centralized resource multi-channel docking in a congestion period; establishing regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, forming a big data training rule according to the regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, and performing big data training to establish a multi-combination intelligent customer service module.
2. The vehicle intelligent service platform based on multi-party service connection as claimed in claim 1, wherein the service channel API interface configuration subsystem comprises:
the API interface data synchronous configuration subsystem is used for carrying out automobile service data synchronous configuration on the service channel of the platform connecting party based on data synchronization through the configuration of the API interface;
the automobile service data pushing configuration subsystem is used for pushing and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data are synchronously configured;
and the automobile service data receiving and configuring subsystem is used for receiving and configuring the automobile service data of the service channel of the platform connecting party when the automobile service data is pushed and configured, and acquiring the API (application program interface) configuration information of the service channel data.
3. The vehicle intelligent service platform based on multi-party service connection as claimed in claim 1, wherein the platform enterprise service channel docking subsystem comprises:
the service platform internal docking subsystem is used for docking all internal systems of the automobile intelligent service platform according to the service channel data API interface configuration information to acquire service platform internal docking data;
the system comprises an enterprise connection service channel docking subsystem, an enterprise connecting party service channel, a service channel data API interface configuration subsystem and a service channel data API interface configuration subsystem, wherein the service channel data API interface configuration subsystem is used for docking an automobile intelligent service platform with the enterprise connecting party service channel and acquiring docking data of the enterprise connecting party service channel;
and the platform connection channel docking data subsystem acquires the intelligent service platform connection channel docking data through data association inside and outside the platform according to the service platform internal docking data and the enterprise connecting party service channel docking data.
4. The vehicle intelligent service platform based on multi-party service connection as claimed in claim 1, wherein the extended service intelligent extension feedback subsystem comprises:
the system comprises an extended service information intelligent extension subsystem, a service information management subsystem and a service information management subsystem, wherein the extended service information intelligent extension subsystem is used for carrying out extended service information intelligent extension by utilizing an automobile service combination channel network extension endpoint and rapidly extending an extended service information coverage;
the service information intelligent feedback subsystem is used for synchronously searching the service information intelligent feedback when the service information coverage is extended, and obtaining the service information intelligent feedback data;
and the knowledge interconnection real-time consultant subsystem is used for performing intelligent extension of extended service information and intelligent feedback of collected service information according to the service information coverage and the service information intelligent feedback data, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service.
5. An automobile intelligent service method based on multi-party service connection is characterized by comprising the following steps:
s100, through configuration of an API (application program interface), automobile service data synchronization, automobile service data pushing and automobile service data receiving of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained;
s200, according to API (application program interface) configuration information of service channel data, butting a subsystem of the automobile intelligent service platform and a service channel of an enterprise connector to obtain butting data of a connection channel of the intelligent service platform;
s300, performing multi-channel instant message access and personalized service extension customization through multi-combination intelligent customer service according to connection channel docking data of the intelligent service platform to obtain an automobile service combination channel network extension endpoint;
s400, utilizing an automobile service combined channel network extension endpoint to perform intelligent extension of extended service information and intelligent feedback of collected service information, and performing automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service;
s300, comprising:
s301, performing big data training to create a multi-combination intelligent customer service module according to the connection channel docking data of the intelligent service platform;
s302, multi-channel instant message access is carried out through multi-combination intelligent customer service, and an enterprise connecting party service channel instant message is accessed to an automobile service combination channel network;
s303, according to the automobile service combination channel network, extending and customizing an extension endpoint through multi-combination intelligent customer service personalized service to obtain an automobile service combination channel network extension endpoint;
according to the connection channel docking data of the intelligent service platform, establishing a fast expansion parallel docking network for the connection channel docking data of the intelligent service platform through a multi-node docking networking, mutually backing up the docking data of any node and adjacent nodes in the fast expansion parallel docking network, and carrying out centralized resource multi-channel docking in a congestion period; establishing regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, forming a big data training rule according to the regional rule information of the concentrated resources in the congestion period in the multi-channel docking period, and performing big data training to establish a multi-combination intelligent customer service module.
6. The intelligent service method for automobiles based on multi-party service connection of claim 5, wherein S100 comprises:
s101, through configuration of an API (application program interface), vehicle service data synchronization configuration of a platform connecting party service channel is carried out based on data synchronization;
s102, when the automobile service data are synchronously configured, carrying out automobile service data pushing configuration of a platform connecting party service channel;
s103, when the automobile service data is pushed and configured, automobile service data receiving and configuration of a platform connecting party service channel are carried out, and service channel data API interface configuration information is obtained.
7. The intelligent service method for automobiles based on multi-party service connection of claim 5, wherein S200 comprises:
s201, according to the API interface configuration information of the service channel data, butting all internal systems of the automobile intelligent service platform to obtain internal butting data of the service platform;
s202, according to the API interface configuration information of the service channel data, the automobile intelligent service platform is connected with the service channel of the enterprise connecting party in a butt joint mode, and butt joint data of the service channel of the enterprise connecting party are obtained;
and S203, acquiring connection channel connection data of the intelligent service platform through data association inside and outside the platform according to the internal connection data of the service platform and the connection data of the service channel of the enterprise connecting party.
8. The vehicle intelligent service method based on multi-party service connection according to claim 5, wherein S400 comprises:
s401, utilizing an automobile service combined channel network extension end point to carry out intelligent extension of extension service information and rapidly extend the extension service information coverage;
s402, when the coverage surface of the extended service information is expanded, intelligent feedback of the service information is synchronously collected, and intelligent feedback data of the service information is obtained;
s403, according to the service information coverage and the service information intelligent feedback data, extending service information intelligent extension and searching service information intelligent feedback are carried out, and automobile knowledge interconnection intelligent service, automobile owner real-time consultant intelligent service and one-stop automobile operation intelligent service are carried out.
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