CN115686337A - Information processing method, information processing device, electronic equipment and computer readable storage medium - Google Patents
Information processing method, information processing device, electronic equipment and computer readable storage medium Download PDFInfo
- Publication number
- CN115686337A CN115686337A CN202210635753.4A CN202210635753A CN115686337A CN 115686337 A CN115686337 A CN 115686337A CN 202210635753 A CN202210635753 A CN 202210635753A CN 115686337 A CN115686337 A CN 115686337A
- Authority
- CN
- China
- Prior art keywords
- information
- user interface
- displaying
- electronic device
- user
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Abstract
The present disclosure provides an information processing method, an information processing apparatus, an electronic device, a computer-readable storage medium, and a computer program product, and relates to the field of computers, in particular to the field of information processing. The scheme is as follows: in response to the first instruction of acquiring an instruction for starting the input method application initiated by a currently running session application on the first electronic device, displaying an interaction area of the input method application in a user interface, and displaying an information base entry identifier in the interaction area; in response to receiving a first selection operation for the information base entry identifier, displaying at least one candidate information from the information base; initiating a second instruction in response to receiving a second selection operation for the first target information; detecting a third selection operation for a message from a conversation partner of the second electronic device; and in response to detecting the third selection operation, displaying the extracted at least one data field in the user interface as communication information for a conversation opposite party.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to an information processing method, an information processing apparatus, an electronic device, a computer-readable storage medium, and a computer program product.
Background
Customer Relationship Management (CRM) refers to a process of coordinating interactions between enterprises and customers, such as sales, marketing, and services, using information technology and internet technology to provide personalized Customer interactions and services to customers.
The approaches described in this section are not necessarily approaches that have been previously conceived or pursued. Unless otherwise indicated, it should not be assumed that any of the approaches described in this section qualify as prior art merely by virtue of their inclusion in this section. Similarly, the problems mentioned in this section should not be considered as having been acknowledged in any prior art, unless otherwise indicated.
Disclosure of Invention
The present disclosure provides an information processing method, apparatus, electronic device, computer-readable storage medium, and computer program product.
According to an aspect of the present disclosure, an information processing method is provided. The method includes, at a first electronic device having a user interface: in response to acquiring a first instruction which is initiated by a currently running session application and indicates to start an input method application, displaying an interaction area of the input method application in the user interface, and displaying an information base entry identifier in the interaction area; in response to receiving a first selection operation of a user in the interaction area for the information base entry identification, displaying at least one candidate information from the information base in the user interface; in response to receiving a second selection operation of the user in the user interface for first target information in the at least one candidate information, initiating a second instruction indicating that the first target information is sent to a second electronic device; detecting a third selection operation for a message of a conversation partner from the second electronic device in the user interface, wherein the message comprises contact information of the conversation partner; and in response to detecting the third selection operation, displaying at least one data field extracted from the selected message in the user interface as communication information for the conversation partner.
According to another aspect of the present disclosure, an information processing apparatus is provided. The device comprises a first display unit, a second display unit, an instruction initiating unit, a detection unit and a third display unit. Wherein, at a first electronic device having a user interface: the first display unit is configured to respond to a first instruction which is obtained by a session application running on the first electronic equipment and used for indicating to start an input method application, display an interaction area of the input method application in the user interface, and display an information base entrance identifier in the interaction area; the second display unit is configured to display at least one candidate information from the information library in the user interface in response to receiving a first selection operation of a user for the information library entry identification in the interaction area; the instruction initiating unit is configured to initiate a second instruction which indicates that the first target information is sent to a second electronic device in response to receiving a second selection operation of a user in the user interface for the first target information in the at least one candidate information; the detection unit is configured to detect a third selection operation for a message of a conversation partner from the second electronic device in the user interface, wherein the message includes contact information of the conversation partner; and the third display unit is configured to display at least one data field extracted from the selected message as the communication information for the conversation partner in the user interface in response to detection of the third selection operation.
According to another aspect of the present disclosure, there is provided an electronic device comprising at least one processor; and a memory communicatively coupled to the at least one processor; the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the information processing method according to the above.
According to another aspect of the present disclosure, there is provided a non-transitory computer-readable storage medium storing computer instructions for causing a computer to execute the information processing method according to the above.
According to another aspect of the present disclosure, a computer program product is provided, comprising a computer program, wherein the computer program realizes the information processing method according to the above when executed by a processor.
It should be understood that the statements in this section do not necessarily identify key or critical features of the embodiments of the present disclosure, nor do they limit the scope of the present disclosure. Other features of the present disclosure will become apparent from the following description.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate exemplary embodiments of the embodiments and, together with the description, serve to explain the exemplary implementations of the embodiments. The illustrated embodiments are for purposes of example only and do not limit the scope of the claims. Throughout the drawings, identical reference numbers designate similar, but not necessarily identical, elements.
FIG. 1 illustrates a schematic diagram of an exemplary system in which various methods described herein may be implemented, according to an embodiment of the present disclosure;
FIG. 2 shows a flow diagram of an information processing method according to an embodiment of the present disclosure;
fig. 3A to 3E illustrate application scenario diagrams of an information processing method according to an embodiment of the present disclosure;
FIG. 4 illustrates a flow diagram of a portion of the process of the information processing method of FIG. 2, in accordance with an embodiment of the present disclosure;
FIG. 5 shows another flow diagram of an information processing method according to an embodiment of the present disclosure;
FIG. 6 is a flow diagram illustrating a portion of the process of the information processing method of FIG. 5 in accordance with an embodiment of the present disclosure;
fig. 7 illustrates an application scenario diagram of an information processing method according to an embodiment of the present disclosure;
fig. 8 shows a block diagram of the structure of an information processing apparatus according to an embodiment of the present disclosure;
fig. 9 shows another configuration block diagram of an information processing apparatus according to an embodiment of the present disclosure; and
FIG. 10 shows a block diagram of an exemplary electronic device that can be used to implement embodiments of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure are described below with reference to the accompanying drawings, in which various details of the embodiments of the disclosure are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, it will be recognized by those of ordinary skill in the art that various changes and modifications may be made to the embodiments described herein without departing from the scope of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
In the present disclosure, unless otherwise specified, the use of the terms "first", "second", and the like to describe various elements is not intended to limit the positional relationship, the temporal relationship, or the importance relationship of the elements, and such terms are used only to distinguish one element from another. In some examples, a first element and a second element may refer to the same instance of the element, and in some cases, based on the context, they may also refer to different instances.
The terminology used in the description of the various described examples in this disclosure is for the purpose of describing the particular examples only and is not intended to be limiting. Unless the context clearly indicates otherwise, if the number of elements is not specifically limited, the elements may be one or more. Furthermore, the term "and/or" as used in this disclosure is intended to encompass any and all possible combinations of the listed items.
In the technical scheme of the disclosure, the collection, storage, use, processing, transmission, provision, disclosure and other processing of the personal information of the related user are all in accordance with the regulations of related laws and regulations and do not violate the good customs of the public order.
Customer Relationship Management (CRM) systems may provide the ability to help improve sales, marketing, or provide customer service. In the related art, the use demand of the user for the customer relationship management can be satisfied by developing an application dedicated to the customer relationship management. The user may communicate with the target customer in a customer relationship management application. For example, a user (e.g., a business marketer) may retrieve information about products for sale in a customer relationship management system and send the retrieved information to the customer via the system.
However, in the current age of social media growing, there is an increasing amount of communication between individuals through social applications. Generally, a social application (such as an instant conversation application) is a separate application product from the customer relationship management application, and a marketer needs to frequently switch two applications to complete the relevant operations of customer relationship management in the process of communicating with a customer by using the social application. For example, the marketer may need to interrupt a session with the client to switch from the social application to the client relationship management application, obtain the required information (e.g., the relevant information of the product to be sold) from the client relationship management application, and then the marketer needs to switch from the client relationship management application again to send the relevant information of the product to be sold back to the social application to the client.
In addition, in the customer relationship management task, for different customers, a contact profile of the customer is usually required to be established (for example, contact information of different customers needs to be saved, etc.). The marketer may need to perform a process similar to the frequent switching application described above to establish a contact profile for the customer.
Therefore, in the above scenario, the conventional customer relationship management system brings inconvenience to the users, which reduces the communication efficiency between the marketer and the customers and the efficiency of the marketer in performing customer relationship management, thereby adversely affecting the ability of the enterprise to sell or service.
In view of this, the present disclosure proposes an information processing method, apparatus, electronic device, computer-readable storage medium, and computer program product.
In a scenario where the social application is widely used, since text, voice, etc. generally need to be input by using an input method application in a conversation process using the social application (or the conversation application), the present solution facilitates a user (e.g., a marketer) to select and enter an information base entry by displaying an information base entry identifier in an interaction area of the input method application so as to conveniently select candidate information (e.g., relevant information of a product to be sold) from an information base in a current user interface to provide to a client. In addition, by detecting the selection operation of the user for the message from the opposite party (client) of the conversation in the user interface and displaying the communication information for the client in the current interface, the user can conveniently further edit or save the communication information of the client. Therefore, the customer relationship management task can be completed quickly in the session process without frequently switching the current application, and the communication efficiency between the marketer and the customer and the efficiency of the marketer for managing the customer relationship are improved.
Embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings.
Fig. 1 illustrates a schematic diagram of an example system 100 in which various methods and apparatus described herein may be implemented in accordance with embodiments of the present disclosure. Referring to fig. 1, the system 100 includes one or more client devices 101, 102, 103, 104, 105, and 106, a server 120, and one or more communication networks 110 coupling the one or more client devices to the server 120. Client devices 101, 102, 103, 104, 105, and 106 may be configured to execute one or more applications.
In some embodiments, the server 120 may also provide other services or software applications, which may include non-virtual environments and virtual environments. In certain embodiments, these services may be provided as web-based services or cloud services, for example, provided to users of client devices 101, 102, 103, 104, 105, and/or 106 under a software as a service (SaaS) model.
In the configuration shown in fig. 1, server 120 may include one or more components that implement the functions performed by server 120. These components may include software components, hardware components, or a combination thereof, which may be executed by one or more processors. A user operating client devices 101, 102, 103, 104, 105, and/or 106 may, in turn, utilize one or more client applications to interact with server 120 to take advantage of the services provided by these components. It should be understood that a variety of different system configurations are possible, which may differ from system 100. Accordingly, fig. 1 is one example of a system for implementing the various methods described herein and is not intended to be limiting.
The user may interact using client devices 101, 102, 103, 104, 105, and/or 106. For example, a user may use client devices 101, 102, 103, 104, 105, and/or 106 to converse with a customer and view, send, edit information related to customer relationship management. The client device may provide an interface that enables a user of the client device to interact with the client device. The client device may also output information to the user via the interface. Although fig. 1 depicts only six client devices, those skilled in the art will appreciate that any number of client devices may be supported by the present disclosure.
The server 120 may include one or more general purpose computers, special purpose server computers (e.g., PC (personal computer) servers, UNIX servers, mid-end servers), blade servers, mainframe computers, server clusters, or any other suitable arrangement and/or combination. The server 120 may include one or more virtual machines running a virtual operating system, or other computing architecture involving virtualization (e.g., one or more flexible pools of logical storage that may be virtualized to maintain virtual storage for the server). In various embodiments, the server 120 may run one or more services or software applications that provide the functionality described below.
The computing units in server 120 may run one or more operating systems including any of the operating systems described above, as well as any commercially available server operating systems. The server 120 may also run any of a variety of additional server applications and/or middle tier applications, including HTTP servers, FTP servers, CGI servers, JAVA servers, database servers, and the like.
In some implementations, the server 120 may include one or more applications to analyze and consolidate data feeds and/or event updates received from users of the client devices 101, 102, 103, 104, 105, and/or 106. Server 120 may also include one or more applications to display data feeds and/or real-time events via one or more display devices of client devices 101, 102, 103, 104, 105, and/or 106.
In some embodiments, the server 120 may be a server of a distributed system, or a server incorporating a blockchain. The server 120 may also be a cloud server, or a smart cloud computing server or a smart cloud host with artificial intelligence technology. The cloud Server is a host product in a cloud computing service system, and is used for solving the defects of high management difficulty and weak service expansibility in the traditional physical host and Virtual Private Server (VPS) service.
The system 100 may also include one or more databases 130. In some embodiments, these databases may be used to store data and other information. For example, one or more of the databases 130 may be used to store information such as audio files and video files. The database 130 may reside in various locations. For example, the database used by the server 120 may be local to the server 120, or may be remote from the server 120 and may communicate with the server 120 via a network-based or dedicated connection. The database 130 may be of different types. In certain embodiments, the database used by the server 120 may be, for example, a relational database. One or more of these databases may store, update, and retrieve data to and from the database in response to the command.
In some embodiments, one or more of the databases 130 may also be used by applications to store application data. The databases used by the application may be different types of databases, such as key-value stores, object stores, or conventional stores supported by a file system.
The system 100 of fig. 1 may be configured and operated in various ways to enable application of the various methods and apparatus described in accordance with the present disclosure.
Fig. 2 shows a flow diagram of an information processing method 200 according to an embodiment of the disclosure.
As shown in fig. 2, method 200 includes:
at a first electronic device having a user interface:
step S210, in response to acquiring a first instruction which is initiated by a currently running session application and instructs to start an input method application, displaying an interaction area of the input method application in a user interface, and displaying an information base entry identifier in the interaction area;
step S220, in response to receiving a first selection operation of a user for an information base entrance identifier in an interaction area, displaying at least one candidate information from an information base in a user interface;
step S230, in response to receiving a second selection operation of the user for the first target information in the at least one candidate information in the user interface, initiating a second instruction for instructing to send the first target information to the second electronic device;
step S240, detecting a third selection operation aiming at a message of a conversation opposite side from the second electronic equipment in the user interface, wherein the message comprises contact information of the conversation opposite side; and
and S250, responding to the detection of the third selection operation, and displaying at least one data field extracted from the selected message in a user interface as communication information for a conversation opposite party.
The first electronic device is an electronic device having a user interface, for example, the first electronic device may be any of client devices 101, 102, 103, 104, 105, and/or 106 as described above.
In step S210, the conversation application currently running on the first electronic device may be an instant conversation application or other social application capable of conducting a conversation. In some examples, in response to a user (e.g., a marketer) clicking on a preset area (e.g., a text entry area) in the conversation application, the conversation application can initiate a first instruction indicating that an input method application is to be launched.
Furthermore, the displayed interaction area of the input method application may include a keyboard area or a tablet area; the information repository entry identity may be arranged in the upper part of the interaction area. In some examples, the repository entry identification may have the appearance of a user-defined setting.
In step S220, the first selection operation of the user for the information repository entry identifier may be a click, a long press, a slide, or the like. The information base may include a plurality of candidate information, and the category or content of the candidate information may be previously defined in the information base by the user. In some examples, different preset information bases may be set for different user accounts, so that when a user logs in a corresponding account, the information base corresponding to the account can be accessed.
In step S240, the conversation partner may be a client who has a conversation with the user using the first electronic device, and the user interface of the first electronic device may display a message transmitted by the conversation partner through the second electronic device.
In some examples in step S250, the extracted at least one data field may be displayed as communication information for the opposite party of the session in a popup of a user interface. The correspondence information may include, for example, contact names, contact phone or contact addresses, etc.
In a scenario where the social application is widely used, since text, voice, etc. generally need to be input by using an input method application in a conversation process using the social application (or the conversation application), the present solution facilitates a user (e.g., a marketer) to select and enter an information base entry by displaying an information base entry identifier in an interaction area of the input method application so as to conveniently select candidate information (e.g., relevant information of a product to be sold) from an information base in a current user interface to provide to a client. In addition, by detecting the selection operation of the user on the message from the opposite party (client) of the conversation in the user interface, the communication information for the client is displayed in the current interface, and the user can conveniently further edit or save the communication information of the client. Therefore, the customer relationship management task can be completed quickly in the session process without frequently switching the current application, and the communication efficiency between the marketer and the customer and the efficiency of the marketer for managing the customer relationship are improved.
The information processing method 200 will be described with continued reference to fig. 3A to 3E.
Fig. 3A to 3E illustrate application scenario diagrams of the information processing method 200 according to an embodiment of the present disclosure.
In fig. 3A to 3E, a user interface 300 is shown. Referring first to fig. 3A, a user interface 300 includes an interaction area 310 for an input method application, an input box 320, and an information repository entry identifier 330 displayed in the interaction area 310.
With continued reference to FIG. 3B, in response to receiving a first selection operation by the user in the interaction area 310 for the information repository entry identifier 330 (e.g., in response to the user clicking on the information repository entry identifier 330), at least one candidate information from the information repository is displayed in the user interface. Fig. 3B exemplarily shows that "a lady is good, i am a sales counselor of company X, welcomes you to consult me at any time, and expects to be a friend with you, for example. "wait for the selected character information. It should be understood that the candidate information may also be picture information, web page connection information, etc.
With continued reference to fig. 3C, in response to receiving a click operation by the user in the user interface for the first target information (e.g., "a lady is good, i am a sales advisor in company X, welcoming you to consult me at any time, expecting to be a friend with you"), the first electronic device may initiate a second instruction instructing that the first target information be sent to the second electronic device. Meanwhile, the first target information may be displayed in a session area of a user interface of the first electronic device to indicate that the first target information has been sent to a session counterpart (e.g., a client).
The conversation partner may send a message to the user of the first electronic device, such as shown in fig. 3D, and the message sent by the conversation partner may be, for example, "hello, call me a as it is, and may later contact me by phone, my phone being 123456789. "the user of the first electronic device, after receiving the message, may long press the message 340 in the user interface. In response to detecting that the user pressed the message 340 for a long time, the first electronic device displays the extracted data field "a" and field "123456789" from the selected message in the user interface as the communication information for the opposite party to the conversation, as shown in fig. 3E, the communication information being displayed in a popup 350 of the user interface.
According to some embodiments, the at least one candidate message may include at least one of a conversational template and a business profile. Wherein the conversational templates and business profiles may be predefined by the user in the information repository. For example, different kinds of conversational templates may be predefined for marketers or service personnel in different industries; different enterprise profiles can be predefined for different enterprises, and the enterprise profiles can include enterprise introduction, related pictures and the like.
According to some embodiments, the step S220 may include: and displaying a plurality of information expansion items for selection by a user in the user interface, wherein each information expansion item comprises corresponding partial information in at least one candidate information.
Therefore, by setting a plurality of information expansion items, candidate information in the information base can be displayed on the user interface in a classified mode, so that the user can retrieve the target information more efficiently. In the example of FIG. 3B, four informational expansions, "speak," "Material," "Notification," and "other" are displayed in the user interface 300. In some examples, one or more information expansion sub-items under the information expansion item may also be included in the interaction area 310, so as to further classify and present the candidate information.
Fig. 4 shows a flowchart of a portion of the process of the information processing method 200 shown in fig. 2, according to an embodiment of the present disclosure. As shown in fig. 4, according to some embodiments, step S250 may include:
step S451, sending the selected message to a server in communication connection with the first electronic device;
step S452, receiving at least one data field extracted by the server from a result obtained by performing natural language processing on the selected message, and a corresponding relationship between each data field in the at least one data field and a corresponding place occupation in the address book template; and
and step S453, displaying the address book template and each data field in the user interface according to the corresponding relation.
In step S452, the extracted at least one data field may be a name or a contact phone extracted according to a preset rule. The server may extract data fields from the message before and after keywords such as "name", "call me", "my is", "telephone", "cell phone" or "contact" using natural language processing techniques, and determine a correspondence between each extracted data field and a corresponding placeholder in the address book template. For example, a correspondence between the name "A" and the placeholder corresponding to the name "A" in the address book template may be determined. Based on the corresponding relation, the first electronic equipment can display the communication information in the user interface for the user to check, edit or save.
Therefore, the data fields required by the communication information can be efficiently and accurately extracted from the messages sent by the client, and the produced communication information is displayed to the user, so that the efficiency of the user in managing the client relationship is further improved.
In some examples, the selected message may be natural language processed by the first electronic device and the at least one data field extracted from a result of the natural language processing; and determining a corresponding relationship between each data field in the at least one data field and the corresponding placeholder in the address book template.
Fig. 5 shows a flow diagram of an information processing method 500 according to an embodiment of the present disclosure.
As shown in fig. 5, the method 500 includes steps S510 to S560, wherein the steps S510 to S550 are similar to the steps S210 to S250 in the method 200 described above with respect to fig. 2, and are not repeated herein.
According to some embodiments, the method 500 may further comprise:
and step S560, in response to receiving the content information input by the user in the interactive area, displaying at least one piece of second target information which is obtained by querying the information base and is matched with the content information in the user interface.
Therefore, in the process of inputting characters by the user, the second target information which is obtained by inquiring from the information base and is matched with the input content information is displayed in the user interface, so that the user can be helped to quickly inquire the expected target information (such as expected sales call information), and the communication efficiency between the user and the client is further improved.
In some examples, the at least one second target information matching the content information may be queried from an information repository by the first electronic device.
Fig. 6 illustrates a flow diagram of a portion of the process of the information processing method 500 illustrated in fig. 5, according to an embodiment of the disclosure.
As shown in fig. 6, according to some embodiments, the step S560 may include:
step S661, sending the content information to a server in communication connection with the first electronic device;
step S662, receiving at least one second target information obtained by the server querying the information base according to a result obtained by performing natural language processing on the content information; and
and S663, displaying at least one piece of second target information in the user interface.
Since the server has higher computing power, the server performs natural language processing on the content information and queries the second target information in the information base, so that the query efficiency of the target information can be further improved.
The information processing method 500 will be described with continued reference to fig. 7.
Fig. 7 shows an application scenario diagram of the information processing method 500 according to an embodiment of the present disclosure.
Fig. 7 shows a user interface 700. The user interface 700 includes an interaction area 710 for an input method application, an input box 720, and an information repository entry identifier 730 displayed in the interaction area 710.
As shown in fig. 7, in response to receiving the content information "plus order" input by the user in the interaction area 710, the first electronic device may display at least one second target information that matches the content information "plus order" queried from the information repository in the user interface (e.g., "plus order may enjoy more offer |).
According to another aspect of the present disclosure, an information processing apparatus is provided. Fig. 8 shows a block diagram of the structure of an information processing apparatus 800 according to an embodiment of the present disclosure.
As shown in fig. 8, the apparatus 800 includes a first display unit 810, a second display unit 820, an instruction initiating unit 830, a detecting unit 840, and a third display unit 850. Wherein, at a first electronic device having a user interface:
the first display unit 810 is configured to, in response to acquiring a first instruction, initiated by a session application currently running on the first electronic device, for instructing to start an input method application, display an interaction area of the input method application in the user interface, and display an information base entry identifier in the interaction area;
the second display unit 820 is configured to display at least one candidate information from the information library in the user interface in response to receiving a first selection operation of a user for the information library entry identifier in the interaction area;
the instruction initiating unit 830 is configured to initiate a second instruction indicating to send the first target information to a second electronic device in response to receiving a second selection operation of the user in the user interface for the first target information in the at least one candidate information;
the detecting unit 840 is configured to detect a third selection operation for a message of a conversation partner from the second electronic device in the user interface, wherein the message comprises contact information of the conversation partner; and is provided with
The third display unit 850 is configured to display at least one data field extracted from the selected message as the correspondence information for the conversation partner in the user interface in response to detection of the third selection operation.
According to some embodiments, the second display unit 820 may be further configured to: displaying a plurality of information expansion items for selection by a user in the user interface, wherein each information expansion item comprises corresponding partial information in the at least one candidate information.
According to some embodiments, the third display unit 850 may be further configured to:
sending the selected message to a server in communication connection with the first electronic device;
receiving at least one data field extracted by the server from a result obtained by natural language processing on the selected message and a corresponding relation between each data field in the at least one data field and a corresponding occupation in an address book template; and
and displaying the address book template and each data field in the user interface according to the corresponding relation.
Fig. 9 shows a block diagram of the structure of an information processing apparatus 900 according to an embodiment of the present disclosure. The apparatus 900 includes a first display unit 910, a second display unit 920, an instruction initiating unit 930, a detecting unit 940, and a third display unit 950. The units 910 to 950 are similar to the units 810 to 850 described above, and are not described again here.
According to some embodiments, the apparatus 900 may further include a fourth display unit 960, where the fourth display unit 960 is configured to display, in the user interface, at least one second target information that matches the content information, which is obtained from the query of the information base, in response to receiving the content information input by the user in the interaction area.
According to some embodiments, the fourth display unit 960 may be further configured to: sending the content information to a server in communication connection with the first electronic device; receiving the at least one piece of second target information which is obtained by the server according to the result obtained by performing natural language processing on the content information and inquired in the information base; and displaying the at least one second target information in the user interface.
According to some embodiments, the at least one candidate information includes at least one of a verbal template and a business profile.
According to an embodiment of the present disclosure, there is also provided an electronic device, a readable storage medium, and a computer program product.
Referring to fig. 10, a block diagram of a structure of an electronic device 1000, which may be a server or a client of the present disclosure, which is an example of a hardware device that may be applied to aspects of the present disclosure, will now be described. Electronic device is intended to represent various forms of digital electronic computer devices, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other suitable computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be examples only, and are not meant to limit implementations of the disclosure described and/or claimed herein.
As shown in fig. 10, the electronic device 1000 includes a computing unit 1001 that can perform various appropriate actions and processes according to a computer program stored in a Read Only Memory (ROM) 1002 or a computer program loaded from a storage unit 1008 into a Random Access Memory (RAM) 1003. In the RAM 1003, various programs and data necessary for the operation of the electronic apparatus 1000 can be stored. The calculation unit 1001, the ROM 1002, and the RAM 1003 are connected to each other by a bus 1004. An input/output (I/O) interface 1005 is also connected to bus 1004.
A number of components in the electronic device 1000 are connected to the I/O interface 1005, including: input section 1006, output section 1007, storage section 1008, and communication section 1009. The input unit 1006 may be any type of device capable of inputting information to the electronic device 1000, and the input unit 1006 may receive input numeric or character information and generate key signal inputs related to user settings and/or function controls of the electronic device, and may include, but is not limited to, a mouse, a keyboard, a touch screen, a track pad, a track ball, a joystick, a microphone, and/or a remote control. Output unit 1007 may be any type of device capable of presenting information and may include, but is not limited to, a display, speakers, a video/audio output terminal, a vibrator, and/or a printer. The storage unit 1008 may include, but is not limited to, a magnetic disk, an optical disk. The communication unit 1009 allows the electronic device 1000 to exchange information/data with other devices via a computer network, such as the internet, and/or various telecommunications networks, and may include, but is not limited to, modems, network cards, infrared communication devices, wireless communication transceivers, and/or chipsets, such as bluetooth (TM) devices, 802.11 devices, wiFi devices, wiMax devices, cellular communication devices, and/or the like.
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuitry, field Programmable Gate Arrays (FPGAs), application Specific Integrated Circuits (ASICs), application Specific Standard Products (ASSPs), system on a chip (SOCs), complex Programmable Logic Devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.
Program code for implementing the methods of the present disclosure may be written in any combination of one or more programming languages. These program codes may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus, such that the program codes, when executed by the processor or controller, cause the functions/operations specified in the flowchart and/or block diagram to be performed. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package, partly on the machine and partly on a remote machine or entirely on the remote machine or server.
In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user may provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic, speech, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), wide Area Networks (WANs), the internet, and blockchain networks.
The computer system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server may be a cloud server, a server of a distributed system, or a server with a combined blockchain.
It should be understood that various forms of the flows shown above, reordering, adding or deleting steps, may be used. For example, the steps described in the present disclosure may be performed in parallel, sequentially or in different orders, and are not limited herein as long as the desired results of the technical aspects of the present disclosure can be achieved.
Although embodiments or examples of the present disclosure have been described with reference to the accompanying drawings, it is to be understood that the above-described methods, systems and apparatus are merely exemplary embodiments or examples and that the scope of the present invention is not limited by these embodiments or examples, but only by the claims as issued and their equivalents. Various elements in the embodiments or examples may be omitted or may be replaced with equivalents thereof. Further, the steps may be performed in an order different from that described in the present disclosure. Further, various elements in the embodiments or examples may be combined in various ways. It is important that as technology evolves, many of the elements described herein may be replaced with equivalent elements that appear after the present disclosure.
Claims (15)
1. An information processing method, comprising:
at a first electronic device having a user interface:
in response to acquiring a first instruction which is initiated by a currently running session application and indicates to start an input method application, displaying an interaction area of the input method application in the user interface, and displaying an information base entry identifier in the interaction area;
in response to receiving a first selection operation of a user in the interaction area for the information base entry identification, displaying at least one candidate information from the information base in the user interface;
in response to receiving a second selection operation of the user in the user interface for first target information in the at least one candidate information, initiating a second instruction indicating that the first target information is sent to a second electronic device;
detecting a third selection operation for a message of a conversation partner from the second electronic device in the user interface, wherein the message comprises contact information of the conversation partner; and
in response to detecting the third selection operation, displaying at least one data field extracted from the selected message in the user interface as communication information for the conversation partner.
2. The method of claim 1, wherein displaying in the user interface at least one candidate message from the library of messages comprises:
displaying a plurality of information expansion items for selection by a user in the user interface, wherein each information expansion item comprises corresponding partial information in the at least one candidate information.
3. The method of claim 1, wherein displaying at least one data field extracted from the selected message in the user interface as messaging information for the conversation partner comprises:
sending the selected message to a server in communication connection with the first electronic device;
receiving at least one data field extracted from a result obtained by the server through natural language processing on the selected message and a corresponding relation between each data field in the at least one data field and a corresponding place occupation in an address book template; and
and displaying the address book template and each data field in the user interface according to the corresponding relation.
4. The method of claim 1, further comprising:
and in response to receiving the content information input by the user in the interaction area, displaying at least one piece of second target information which is obtained from the information base through inquiry and is matched with the content information in the user interface.
5. The method of claim 4, wherein displaying in the user interface at least one second target information matching the content information resulting from a query in an information repository comprises:
sending the content information to a server in communication connection with the first electronic device;
receiving the at least one second target information which is obtained by the server according to the result obtained by natural language processing of the content information and inquired in the information base; and
displaying the at least one second target information in the user interface.
6. The method of any of claims 1 to 5, wherein the at least one candidate message comprises at least one of a verbal template and a business profile.
7. An information processing apparatus includes a first display unit, a second display unit, an instruction initiating unit, a detecting unit, and a third display unit,
wherein, at a first electronic device having a user interface:
the first display unit is configured to respond to a first instruction which is obtained by a session application running on the first electronic equipment and used for indicating to start an input method application, display an interaction area of the input method application in the user interface, and display an information base entrance identifier in the interaction area;
the second display unit is configured to display at least one candidate information from the information library in the user interface in response to receiving a first selection operation of a user in the interaction area for the information library entry identifier;
the instruction initiating unit is configured to initiate a second instruction which indicates that the first target information is sent to a second electronic device in response to receiving a second selection operation of a user in the user interface for the first target information in the at least one candidate information;
the detection unit is configured to detect a third selection operation for a message of a conversation partner from the second electronic device in the user interface, wherein the message includes contact information of the conversation partner; and is
The third display unit is configured to display at least one data field extracted from the selected message as the communication information for the conversation partner in the user interface in response to detection of the third selection operation.
8. The apparatus of claim 7, wherein the second display unit is further configured to:
displaying a plurality of information expansion items for selection by a user in the user interface, wherein each information expansion item comprises corresponding partial information in the at least one candidate information.
9. The apparatus of claim 7, wherein the third display unit is further configured to:
sending the selected message to a server in communication connection with the first electronic device;
receiving at least one data field extracted by the server from a result obtained by natural language processing on the selected message and a corresponding relation between each data field in the at least one data field and a corresponding occupation in an address book template; and
and displaying the address book template and each data field in the user interface according to the corresponding relation.
10. The apparatus of claim 7, further comprising a fourth display unit,
the fourth display unit is configured to display at least one piece of second target information which is obtained from the information base through inquiry and is matched with the content information in the user interface in response to receiving the content information input by the user in the interaction area.
11. The apparatus of claim 10, wherein the fourth display unit is further configured to:
sending the content information to a server in communication connection with the first electronic device;
receiving the at least one piece of second target information which is obtained by the server according to the result obtained by performing natural language processing on the content information and inquired in the information base; and
displaying the at least one second target information in the user interface.
12. The apparatus of any of claims 7 to 11, wherein the at least one candidate message comprises at least one of a verbal template and a business profile.
13. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein
The memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1-6.
14. A non-transitory computer readable storage medium having stored thereon computer instructions for causing the computer to perform the method of any one of claims 1-6.
15. A computer program product comprising a computer program, wherein the computer program realizes the method of any one of claims 1-6 when executed by a processor.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210635753.4A CN115686337A (en) | 2022-06-06 | 2022-06-06 | Information processing method, information processing device, electronic equipment and computer readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210635753.4A CN115686337A (en) | 2022-06-06 | 2022-06-06 | Information processing method, information processing device, electronic equipment and computer readable storage medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN115686337A true CN115686337A (en) | 2023-02-03 |
Family
ID=85060429
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210635753.4A Pending CN115686337A (en) | 2022-06-06 | 2022-06-06 | Information processing method, information processing device, electronic equipment and computer readable storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN115686337A (en) |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105607756A (en) * | 2015-12-24 | 2016-05-25 | 百度在线网络技术（北京）有限公司 | Information recommendation method and device |
| CN105897995A (en) * | 2016-05-31 | 2016-08-24 | 努比亚技术有限公司 | Contact person information adding method and apparatus |
| CN112118168A (en) * | 2019-06-21 | 2020-12-22 | 腾讯科技（深圳）有限公司 | Message sending method, device, terminal and storage medium |
| CN112118169A (en) * | 2019-06-21 | 2020-12-22 | 腾讯科技（深圳）有限公司 | Message reply method, device, terminal and storage medium |
-
2022
- 2022-06-06 CN CN202210635753.4A patent/CN115686337A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105607756A (en) * | 2015-12-24 | 2016-05-25 | 百度在线网络技术（北京）有限公司 | Information recommendation method and device |
| CN105897995A (en) * | 2016-05-31 | 2016-08-24 | 努比亚技术有限公司 | Contact person information adding method and apparatus |
| CN112118168A (en) * | 2019-06-21 | 2020-12-22 | 腾讯科技（深圳）有限公司 | Message sending method, device, terminal and storage medium |
| CN112118169A (en) * | 2019-06-21 | 2020-12-22 | 腾讯科技（深圳）有限公司 | Message reply method, device, terminal and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN112836072B (en) | Information display method and device, electronic equipment and medium | |
| CN112532748B (en) | Message pushing method, device, equipment, medium and computer program product | |
| CN115114424A (en) | Response method and device for query request | |
| CN114443989B (en) | Ranking method, training method and device of ranking model, electronic equipment and medium | |
| CN113791834A (en) | Information display apparatus | |
| CN116028605A (en) | Logic expression generation method, model training method, device and medium | |
| US11842726B2 (en) | Method, apparatus, electronic device and storage medium for speech recognition | |
| CN113377809A (en) | Data processing method and apparatus, computing device, and medium | |
| WO2023240833A1 (en) | Information recommendation method and apparatus, electronic device, and medium | |
| US20230350940A1 (en) | Object recommendation | |
| CN112966201B (en) | Object processing method, device, electronic equipment and storage medium | |
| CN115686337A (en) | Information processing method, information processing device, electronic equipment and computer readable storage medium | |
| CN113360590B (en) | Method and device for updating interest point information, electronic equipment and storage medium | |
| CN114861658B (en) | Address information analysis method and device, equipment and medium | |
| CN115809364B (en) | Object recommendation method and model training method | |
| CN112667196A (en) | Information display method and device, electronic equipment and medium | |
| CN112835938A (en) | Data processing method and device, electronic equipment and computer readable storage medium | |
| CN114401337A (en) | Data sharing method, device and equipment based on cloud mobile phone and storage medium | |
| CN113961633A (en) | Data processing method, system, electronic device and computer storage medium | |
| CN113312050A (en) | Content display method, apparatus, device and medium | |
| CN117093595A (en) | Data query method, device, equipment and medium | |
| CN114281970A (en) | Text editing method and device, electronic equipment and medium | |
| CN117056460A (en) | Document retrieval method, device, electronic equipment and medium | |
| CN114238792A (en) | Method and device for track point data mining, electronic equipment and medium | |
| CN115203544A (en) | Recommendation method and device, electronic device and medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |