CN115600702A - Emergency repair method and device - Google Patents

Emergency repair method and device Download PDF

Info

Publication number
CN115600702A
CN115600702A CN202211311955.XA CN202211311955A CN115600702A CN 115600702 A CN115600702 A CN 115600702A CN 202211311955 A CN202211311955 A CN 202211311955A CN 115600702 A CN115600702 A CN 115600702A
Authority
CN
China
Prior art keywords
emergency
user
group
information
repair
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202211311955.XA
Other languages
Chinese (zh)
Inventor
周巍
尚鸿斌
宋煊
吴卫东
陆高平
余跃
卢飞
曾政
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Agricultural Bank of China
Original Assignee
Agricultural Bank of China
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Agricultural Bank of China filed Critical Agricultural Bank of China
Priority to CN202211311955.XA priority Critical patent/CN115600702A/en
Publication of CN115600702A publication Critical patent/CN115600702A/en
Pending legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1822—Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/185—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast with management of multicast group membership

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • General Engineering & Computer Science (AREA)
  • Strategic Management (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Economics (AREA)
  • Tourism & Hospitality (AREA)
  • Signal Processing (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Operations Research (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Quality & Reliability (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Data Mining & Analysis (AREA)
  • Health & Medical Sciences (AREA)
  • Computing Systems (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The embodiment of the application provides an emergency repair method and device, relates to the technical field of service processing, and comprises the following steps: responding to emergency starting operation of a first user, establishing an emergency event rush-repair group, sending group information to a second user, sending a first prompt message to the first user after the second user finishes entering the group based on joining information of the rush-repair group, sending a preset emergency investigation instruction to the emergency event rush-repair group at intervals of first preset time, wherein the emergency investigation instruction is used for indicating the second user to feed back an investigation result within the first preset time, receiving and displaying the investigation result fed back by a call template triggered by the second user through a module control, and the call template comprises feedback templates of different professional types. By establishing the emergency repair system, the original emergency treatment process needing to be reported step by step under the line is completed on line, and various templates are provided for use, so that the communication efficiency in the emergency repair process can be improved.

Description

Emergency repair method and device
Technical Field
The application relates to the technical field of business processing, in particular to an emergency repair method and device.
Background
Emergency repair refers to a process of rapidly recovering a service or a service system in which an abnormal event occurs.
In the prior art, when an abnormal event occurs in a service or a service system, a worker who finds the abnormal event generally reports the abnormal event to a related responsible person step by step, and the responsible person organizes related emergency repair personnel to perform emergency repair. In the process of emergency repair, all work deployment and decisions are issued step by step, and the feedback information of emergency repair is reported to relevant responsible persons step by step, so that the efficiency of emergency repair work is low.
Disclosure of Invention
The embodiment of the application provides an emergency repair method and device, and the efficiency of emergency repair work can be improved by establishing an emergency repair system.
In a first aspect, an embodiment of the present application provides an emergency repair method, including:
responding to the emergency starting operation of a first user, and establishing an emergency event first-aid repair group; the group name of the emergency repair group is generated according to the current date and a group name template, and a plurality of controls are arranged in a group interface of the emergency repair group;
sending group information to a second user, wherein the second user is determined according to emergency event information input by the first user through an emergency event list, the group information is generated according to a group entering template, and the group entering information comprises the occurrence time of an abnormal event and the joining information of an emergency repair group;
after the second user finishes grouping based on the joining information of the emergency repair group, sending a first prompt message to the first user, and sending a preset emergency investigation instruction to the emergency repair group at intervals of a first preset time, wherein the first prompt message is used for indicating that the second user finishes clustering, and the emergency investigation instruction is used for indicating that the second user feeds back an investigation result within the first preset time;
and receiving and displaying a troubleshooting result fed back by the second user through the language and technology template triggered by the module control, wherein the language and technology template comprises feedback templates of different professional types.
Optionally, before sending a preset emergency troubleshooting instruction to the emergency repair group, the method further includes:
and sending emergency information to the emergency event first-aid repair group, wherein the emergency information is generated according to an emergency template triggered by an emergency control, and the emergency template comprises at least one of the following items: at least one of event category, time source, application system and event influence degree.
Optionally, after sending a preset emergency troubleshooting instruction to the emergency repair group, the method further includes:
after second preset time, sending second prompt information to the first user, wherein the second prompt information is used for indicating the first user to organize an emergency conference;
and acquiring the consultation information generated by the first user through a consultation starting template triggered by a consultation control, and sending the consultation information to the emergency event rush-repair group, wherein the consultation information is obtained by filling at least one of an abnormal phenomenon, an affected system and a prejudgment level in the consultation template.
Optionally, after the sending of the information about the conference to the emergency repair group, the method further includes:
after a third preset time, sending third prompt information to the first user, wherein the third prompt information is used for prompting the first user to make a fault decision;
and after a fourth preset time, monitoring whether a decision control is triggered, if so, acquiring decision information input in a decision information input window triggered by the decision control, and issuing the decision information in the emergency repair group.
Optionally, if the decision control is not triggered, the method further includes:
sending fourth prompt information to the first user, wherein the fourth prompt information is used for indicating the first user to carry out permission transfer;
and acquiring the operation of the first user on an authority transfer control, and transferring the group owner of the emergency repair group to a third user based on the operation, wherein after the authority transfer, the authorities of the first user and the third user are the same.
Optionally, the method further includes:
receiving the operation of the first user based on an emergency ending function control, and sending emergency ending information to the emergency event emergency repair group based on an emergency ending template;
and generating an emergency repair record table according to the message and the emergency repair record template in the emergency repair group.
Optionally, the method further includes:
acquiring attribute information corresponding to bulletin items in bulletin boards according to the information in the emergency event rush-repair group;
and displaying the bulletin board at a preset position in the emergency repair group according to the attribute information.
In a second aspect, an embodiment of the present application provides an emergency repair device, including:
the establishment module is used for responding to the emergency starting operation of the first user and establishing an emergency event first-aid repair group; the group name of the emergency repair group is generated according to the current date and a group name template, and a plurality of controls are arranged in a group interface of the emergency repair group;
the first sending module is used for sending group information to a second user, wherein the second user is determined according to emergency event information input by the first user through an emergency event list, the group entering information is generated according to a group entering template, and the group entering information comprises the occurrence time of an abnormal event and the joining information of an emergency repair group;
the second sending module is used for sending a first prompt message to the first user after the second user completes the grouping based on the joining information of the emergency repair group, and sending a preset emergency investigation instruction to the emergency repair group at intervals of a first preset time, wherein the first prompt message is used for indicating that the second user completes the clustering, and the emergency investigation instruction is used for indicating that the second user feeds back an investigation result within the first preset time;
and the receiving module is used for receiving and displaying a troubleshooting result fed back by the dialect template triggered by the second user through the module control, and the dialect template comprises feedback templates of different professional types.
Optionally, the emergency repair device may perform the emergency repair method according to any one of the first aspect.
In a third aspect, the present application provides an electronic device, comprising: a memory and a processor;
the memory is used for storing computer instructions; the processor is configured to execute the memory-stored computer instructions to implement the method of any of the first aspects.
In a fourth aspect, the present application provides a computer readable storage medium having stored thereon a computer program for execution by a processor to perform the method of any of the first aspects.
In a fifth aspect, the present application provides a computer program product comprising a computer program which, when executed by a processor, performs the method of any one of the first aspects.
According to the emergency repair method and the emergency repair device, an emergency event repair group is established by responding to the emergency starting operation of a first user; the group name of the emergency event rush-repair group is generated according to the current date and a group name template, a plurality of controls are arranged in a group interface of the emergency event rush-repair group, group information is sent to a second user, the second user is determined according to emergency event information input by a first user through an emergency event list, the group information is generated according to the group entering template, the group entering information comprises the occurrence time of an abnormal event and the joining information of the rush-repair group, after the second user completes the group entering based on the joining information of the rush-repair group, a first prompt message is sent to the first user, a preset emergency investigation instruction is sent to the emergency event rush-repair group at intervals of a first preset time, the first prompt message is used for indicating that the second user finishes the assembling, the emergency investigation instruction is used for indicating that the second user feeds back an investigation result within the first preset time, and the investigation result fed back by the second user through the module controls is received and displayed, and the investigation result fed back by the second user through the module controls is included in the different professional types of feedback templates. The emergency repair system is established, the emergency treatment process needing to be reported step by step under the original line is completed on line, various templates are provided for use, the communication efficiency in the emergency repair process can be improved, all information of emergency repair can be recorded and displayed, and the emergency repair efficiency is improved.
Drawings
Fig. 1 is a schematic view of a scenario provided in an embodiment of the present application;
fig. 2 is a first schematic flow chart of an emergency repair method provided in the embodiment of the present application;
fig. 3 is a schematic diagram of establishing an emergency repair group according to an embodiment of the present application;
FIG. 4 is a schematic diagram of an emergency event list provided in an embodiment of the present application;
fig. 5 is a schematic diagram illustrating that a user joins an emergency repair group according to an embodiment of the present disclosure;
FIG. 6 is a schematic diagram illustrating a user completing aggregation according to an embodiment of the present disclosure;
FIG. 7 is a schematic diagram of a user feedback troubleshooting result provided in an embodiment of the present application;
fig. 8 is a schematic flow diagram of a second emergency repair method provided in the embodiment of the present application;
FIG. 9 is a schematic diagram of a user organizing emergency dealership provided in an embodiment of the application;
FIG. 10 is a schematic diagram illustrating a user publishing decision provided by an embodiment of the application;
FIG. 11 is a diagram illustrating administrator rights transfer provided by an embodiment of the present application;
FIG. 12 is a schematic diagram of an emergency end provided by an embodiment of the present application;
FIG. 13 is a schematic illustration of a joining bulletin board provided in an embodiment of the present application;
FIG. 14 is a schematic diagram of a key point record provided by an embodiment of the present application;
fig. 15 is a schematic structural diagram of an emergency repair device provided in the embodiment of the present application;
fig. 16 is a schematic structural diagram of an emergency repair electronic device provided in the embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments.
In the embodiments of the present application, the terms "first", "second", and the like are used to distinguish the same or similar items with basically the same functions and actions, and the order of the items is not limited. Those skilled in the art will appreciate that the terms "first," "second," etc. do not denote any order or quantity, nor do the terms "first," "second," etc. denote any order or importance.
It should be noted that in the embodiments of the present application, words such as "exemplary" or "for example" are used to indicate examples, illustrations or descriptions. Any embodiment or design described herein as "exemplary" or "e.g.," is not necessarily to be construed as preferred or advantageous over other embodiments or designs. Rather, use of the word "exemplary" or "such as" is intended to present concepts related in a concrete fashion.
The emergency event refers to an abnormal event occurring in a business or a business system, for example, a certain deposit system of a bank fails to operate, and the emergency repair refers to a process of rapidly recovering the business or the business system in which the abnormal event occurs, that is, the emergency repair refers to a process of processing the emergency event.
In the prior art, when an abnormal event occurs in a service or a service system, a worker who finds the abnormal event generally reports the abnormal event to a related responsible person step by step, and the responsible person organizes related emergency repair personnel to perform emergency repair. In the process of emergency repair, all work deployment and decisions are issued step by step, and the feedback information of emergency repair is reported to relevant responsible persons step by step, so that the efficiency of emergency repair work is low.
In view of this, embodiments of the present application provide an emergency repair method and apparatus, where an emergency timely communication tool is established, an original offline process that is reported and fed back step by step is executed by the emergency timely communication tool, and multiple call templates are provided in a process of processing an emergency event, so that a speed of feeding back and processing various events in the emergency repair process can be increased, and an efficiency of emergency repair is improved.
The following describes the technical solutions of the present application and how to solve the above technical problems with specific embodiments. The following embodiments may be implemented independently or in combination, and details of the same or similar concepts or processes may not be repeated in some embodiments.
Fig. 1 is a schematic view of an application scenario of an embodiment of the present application, and as shown in fig. 1, the application scenario includes a plurality of terminal devices, and each terminal device may perform mutual communication through a network.
Each terminal device is provided with an emergency repair system, after an emergency event occurs, a party who finds the emergency event can report the emergency event through the emergency repair system, a responsible person of the emergency event judges the emergency event according to the emergency event reported in the emergency repair system, and notifies corresponding repair personnel to carry out emergency repair through the emergency repair system.
The personnel of salvageing can report the processing result (salvage the result) to the person in charge of emergency incident through the emergency repair system after handling this emergency incident, and the person in charge judges whether to finish this emergency repair according to the processing result, perhaps, when the result of salvageing unsatisfied requirement with when needing other personnel to assist, the person in charge can inform relevant personnel through the emergency repair system and assist the processing.
Optionally, each terminal device binds identity information of one user, and when an emergency event is processed by the emergency repair system, different users have different permissions.
The application scenario of the embodiment of the present application is briefly described above, and the emergency repair method provided in the embodiment of the present application is described below by taking the terminal device applied in fig. 1 as an example.
Fig. 2 is a schematic flow chart of an emergency repair method provided in an embodiment of the present application, and as shown in fig. 2, the method includes the following steps:
s201, responding to an emergency starting operation of a first user, and establishing an emergency event first-aid repair group; the group name of the emergency repair group is generated according to the current date and the group name template, and a plurality of controls are arranged in a group interface of the emergency repair group.
In this embodiment of the application, the first user may handle a shift leader of a shift job, such as a shift leader, for each daily emergency event, and the emergency starting operation is an operation of starting an emergency repair process.
When the first user receives an event needing emergency repair, the first user can organize related personnel on the terminal equipment through an emergency repair system to carry out maintenance.
For example, as shown in fig. 3, when the terminal device receives the trigger of the first user to the emergency repair system, the corresponding emergency repair interface is displayed, when the terminal device receives the trigger of the emergency start control in the corresponding emergency repair interface, the emergency repair process is started, and the terminal device automatically establishes the emergency event emergency repair group.
Referring to fig. 3, the emergency repair group as shown includes: the emergency repair system comprises a group name area, a bulletin board area, a dialogue area and an input area, wherein the group name area is used for displaying names of emergency repair groups of the emergency events, the names are generated according to current dates and a group name template, the bulletin board area is used for displaying bulletin contents in the emergency repair groups of the emergency events, the dialogue area is used for displaying communication information among users, and the input area is used for inputting and sending information by the users.
Illustratively, when receiving the trigger of the first user on the input control, the terminal device may accept that the first user inputs characters in the input area, and when receiving the trigger of the first user on the sending control, send the input characters to the emergency repair group.
Optionally, the emergency repair system may further identify identity information of the user, and if the identity information of the user is not matched with the preset identity information, for example, when the user is not the first user, when the user triggers the emergency start control, display a prompt message, or have no response to the triggering operation.
S202, sending group information to a second user, wherein the second user is determined according to emergency event information input by the first user through an emergency event list, the group entering information is generated according to a group entering template, and the group entering information comprises the occurrence time of an abnormal event and the joining information of an emergency repair group.
In the embodiment of the present application, the emergency event list refers to a set of information related to the emergency event, the emergency event list is generated according to the emergency event list template and the emergency event information input by the first user, for example, when an emergency event rush-repair group is established, the emergency event list template is displayed so that the first user fills part of the related information to produce the emergency event list, and a schematic diagram of the emergency list is shown in fig. 4.
As shown in fig. 4, after the user triggers the emergency starting process, the terminal device may display an emergency event list for the first user to fill in related information, where part of the information is automatically filled in by the system, for example, an event work order number, and part of the information may be selected through a pull-down menu, for example, an event category.
After receiving the trigger of the first user on the control completed in the emergency event list template, generating an emergency event list, and determining a plurality of corresponding second users according to the emergency event list, wherein the second users comprise emergency repair personnel and related responsible personnel of the emergency event. For example, in a preset emergency repair staff list, a second user is determined according to the emergency event list, and the preset emergency repair staff list comprises emergency repair staff and related responsible persons corresponding to different emergency events.
Optionally, the emergency event may also be an automatic early warning of the service system, if the emergency event is an automatic early warning of the system, the content in the emergency event list is automatically filled in for the system, and when the first user triggers the completion control, the emergency event list is generated.
In the embodiment of the application, after the second user is determined, sending group information to the second user, where the group entering information is generated according to a group entering template, and the group entering information includes occurrence time of an abnormal event and joining information of an emergency repair group, for example, sending a link of "shift on your duty invites you to join an XX system in X months and X days" to each second user.
Optionally, please continue to refer to fig. 3, after the emergency repair group is established, the system may further send information for inviting related personnel to enter the group or remind the first user to send information for inviting related personnel to enter the group, for example, each emergency personnel, the XX system generates an abnormal event at X and invites related personnel to enter the group in time (group number XXX). Each emergency personnel can be understood as the second user, and the related personnel can be personnel possibly associated with the emergency repair, and are specifically judged by the second user.
S203, after the second user completes the group entering based on the joining information of the emergency repair group, sending a first prompt message to the first user, and sending a preset emergency investigation instruction to the emergency event emergency repair group at intervals of a first preset time, wherein the first prompt message is used for indicating that the second user completes the aggregation, and the emergency investigation instruction is used for indicating that the second user feeds back an investigation result within the first preset time.
In the embodiment of the application, after a second user joins an emergency repair event cluster, as shown in fig. 5, an additional control in the emergency repair event cluster can be clicked, a next-level page is displayed, and a cluster report is completed by clicking a cluster completion control in the page.
When receiving the trigger of all the second users to the completion aggregation control, sending a first prompt message to the first user to indicate that the second user has completed aggregation, and recording the aggregation completion time, where the first prompt message may be a popup prompt message as shown in fig. 6.
Optionally, the second user may include personnel in multiple departments, and after all personnel in the same department are aggregated, a reminding message may be sent to the personnel in the department to indicate that the personnel in the department have completed aggregation.
In the embodiment of the application, after the second user finishes the aggregation, a preset emergency investigation instruction is sent to the emergency event rush-repair group every a first preset time.
Illustratively, after the second user completes the clustering, an emergency investigation instruction is sent every 10 minutes within the cluster, e.g., "please each professional to perform the investigation and feed back the investigation progress in the emergency cluster every 10 minutes".
Optionally, the emergency troubleshooting instruction may be automatically sent by the system, or may be sent by the first user by prompting the first user through a prompt message, and when the first user sends the emergency troubleshooting instruction, the system provides a corresponding template.
Optionally, before sending the preset emergency investigation instruction to the emergency repair group, the emergency information may also be sent to the emergency repair group, so as to further explain the emergency.
The emergency information is generated according to a preset emergency template, for example, when a first user triggers an emergency control, the emergency template is displayed in an input area, and when the first user modifies the emergency template and triggers a sending control, the emergency information is sent to an emergency repair group. Or, the emergency information may also be automatically generated by the terminal device according to the emergency event list and sent to the emergency repair group.
And S204, receiving and displaying a troubleshooting result fed back by the dialect template triggered by the second user through the module control, wherein the dialect template comprises feedback templates of different professional types.
In the embodiment of the application, after the investigation is finished, each second user can feed back the investigation result in the emergency group of the abnormal event through the feedback template.
As shown in fig. 7, when receiving a trigger of a second user on an instruction set control, a second-level page is displayed, where the second-level page includes a plurality of emergency repair processes, when receiving a trigger of the second user on each professional report control, templates corresponding to all specialties (each department) are displayed, when receiving a trigger of the second user on any template control, a corresponding template is generated in an input area, and the second user can fill in a corresponding investigation result according to the template.
After receiving the change of the second user to the template file and triggering the sending control, sending the investigation result to an emergency repair group so as to enable corresponding personnel to perform emergency decision analysis, such as a shift and related leaders.
For example, in the embodiment of the present application, the feedback report template is as follows:
infrastructure professional reports: * Unit, field personnel: * Possible failure points: * Examining the treatment content: * Next, plan: * *.
Application reporting: "research and development center, reporter: * A first step of; current impact-traffic (or no impact); investigation of treatment content (or monitoring phenomena): * 1, starting; possible failure points: * A first step of; other professional coordination items are required: * 1, starting; planning the next step: * *. "
Production scheduling room reporting: and confirming that the business is influenced by the business department, and the current business emergency plan is started/not started, and the business emergency plan is linked/not linked/does not need to be linked to the customer service center to uniformly explain the caliber.
Production scheduling room reporting: through communication with external connection mechanisms (pedestrian, unionpay, internet connection and the like), the other side feeds back the abnormal transaction of 'I' going. "
According to the emergency repair method, an emergency event repair group is established by responding to the emergency starting operation of a first user; the group name of the emergency first-aid repair group is generated according to the current date and a group name template, a plurality of controls are arranged in a group interface of the emergency first-aid repair group, group information is sent to a second user, the second user is determined according to emergency event information input by the first user through an emergency event list, the group entering information is generated according to a group entering template, the group entering information comprises the occurrence time of an abnormal event and the joining information of the first-aid repair group, after the second user completes the group entering based on the joining information of the first-aid repair group, a first prompt message is sent to the first user, a preset emergency investigation instruction is sent to the emergency first user at intervals of a first preset time, the first prompt message is used for indicating that the second user finishes the assembling, the emergency investigation instruction is used for indicating that the second user feeds back investigation results within the first preset time, the investigation results fed back by the second user through a technology template triggered by the module controls are received and displayed, and the technology template comprises feedback templates of different professional types. The emergency repair system is established, the original emergency treatment process needing to be reported step by step under the line is completed on line, various templates are provided for use, the communication efficiency in the emergency repair process can be improved, all information of emergency repair can be recorded and displayed, and the emergency repair efficiency is improved.
Fig. 8 is a second flowchart of the emergency repair method according to the embodiment of the present application, and on the basis of the embodiment shown in fig. 2, the emergency repair process is further described, including the following steps:
s801, responding to an emergency starting operation of a first user, establishing an emergency event rush-repair group, and sending a preset emergency investigation instruction to the emergency event rush-repair group every first preset time after a second user finishes entering the group.
The specific implementation manner of S801 in the embodiment of the present application is similar to that in the embodiment shown in fig. 2, and is not described herein again.
S802, after a second preset time, sending second prompt information to the first user, wherein the second prompt information is used for indicating the first user to organize the emergency consultation.
In the embodiment of the application, the emergency consultation refers to each emergency personnel, rush repair personnel and the like to discuss and negotiate the emergency event.
As shown in fig. 9, after a second preset time, for example, 15 minutes, the system sends a prompt message to the first user to remind the first user to organize the emergency meeting.
When a first user organizes an emergency consultation, the consultation information generated by the consultation template can be started by triggering a consultation control, and the consultation information is sent to an emergency event rush-repair group, wherein the consultation information is obtained by filling at least one of an abnormal phenomenon, an affected system and a pre-judgment level in the consultation template, for example, please refer to fig. 7, when the consultation control triggered by the first user is received, the consultation template is generated in an input area, and when the change of the consultation template and the triggering of the sending control by the user are received, the consultation information is sent to the emergency event rush-repair group.
The consultation templates are as follows:
each lead colleague, production failure event had lasted 15 minutes, now initiated an emergency council. The current anomaly is x, the affected system is x, and the pre-judged level is x. Please apply colleagues to report the business impact and the application troubleshooting handling situation, and please apply each professional to report the troubleshooting handling situation (suggested sequence: operation, host, open, network, environment).
Optionally, at the next preset time, for example, at 30 minutes of emergency start, the system may send a reminding message to the first user to remind the first user to assist the relevant leader to conduct organization and further consultation, that is, to upgrade the consultation.
The upgrade consultation template is as follows:
each leader, production failure event had lasted for more than 30 minutes, current anomaly was x, affected system was x, and prejudged rank was x. The data center with shift leader organizes the development of emergency meetings again.
In the embodiment of the application, as shown in fig. 7, in the process of an emergency consultation, each user participating in the consultation can click controls such as voice call, video call, sharing, pictures and the like, and synchronously issue voice information and text information, organize the voice call, the video call, share a desktop and the like.
In the process of the emergency consultation, the first user can summarize the emergency consultation by triggering the corresponding conversation template, and the related leaders can trigger the corresponding conversation template to summarize the upgrading consultation.
Illustratively, the first user's verbal template is as follows:
please refer to specialty/project group for further review treatment as planned; please specialize in matching with the events (if any); the progress of the professional investigation and treatment is requested to be fed back in time, and the consultation is finished.
The pertinent leadership surgical templates are as follows:
please refer to specialty/project group for further review treatment as planned; please specialize in matching with the events (if any); please continue to follow the matters, and please feed back the progress of the examination and treatment in time, and this consultation is finished.
In the embodiment of the application, the current state of the user, including but not limited to online, busy, away, offline and the like, can also be displayed in the emergency consultation process.
And S803, after a third preset time, sending third prompt information to the first user, wherein the third prompt information is used for prompting the first user to make a fault decision.
In the embodiment of the application, the fault decision means that the first user or a related leader deploys an emergency event or guides the next work according to the fed-back emergency troubleshooting result.
In this embodiment of the application, after a third preset time, for example, 20 minutes, the system sends a prompt message to the first user, so that the first user makes an emergency decision according to the fed-back emergency investigation result.
Specifically, after the fourth preset time, whether the decision control is triggered or not is monitored, if the decision control is triggered, the decision information input in the decision information input window triggered by the decision control is obtained, and the decision information is issued in the emergency repair group.
For example, as shown in fig. 10, when a first user triggers a decision control, a decision information input window is displayed, and when a trigger of the first user for a release control is received, the decision information in the decision information input window is released in an emergency repair group.
Optionally, in the process of inputting the decision information, the decision information may be input through voice, and the system automatically converts the voice into text.
Optionally, according to the investigation result, the fault part is determined within 20 minutes, and the fault part room is responsible for making an emergency decision; and the trouble shooting room responsible person can not clearly determine the fault part or is related to cross-department treatment within 20 minutes, reports treatment progress to the leaders with shifts, proposes further treatment suggestions and evaluates possible influences, and clearly determines matters needing to be decided by the leaders with shifts. And leading the shift department to carry out emergency decision according to the fault disposal progress and the disposal suggestion. For events involving an application, emergency decisions are facilitated by the application-related barrel.
It can be understood that the emergency decision authority can be correspondingly opened according to the identity information of the user, so that related personnel can quickly make a fault decision, and the decision efficiency is improved.
S804, fourth prompt information is sent to the first user, and the fourth prompt information is used for indicating the first user to carry out permission transfer.
In the embodiment of the application, after the fourth preset time, if the triggering of the first user on the decision control is not monitored, the level of the emergency event may need to be upgraded, that is, a higher-level responsible person is required to process the emergency event, so as to prompt the first user for information.
And after sending prompt information to the first user, monitoring whether the first user triggers the operation of the permission transfer control.
Specifically, the operation of a first user on an authority transfer control is obtained, and a group owner of the emergency repair group is transferred to a third user based on the operation, wherein after the authority transfer, the authorities of the first user and the third user are the same, and both the first user and the third user can issue decision information based on the operation on the decision control.
For example, as shown in fig. 11, when receiving the trigger of the first user on more controls, the detailed information of the emergency repair group is displayed, and when receiving the trigger of the first user on the administrator permission transfer control, the management permission of the emergency repair group is transferred to the third user according to the third user selected by the first user, and meanwhile, the first user still retains the management permission of the emergency repair group.
And S805, receiving the operation of the first user based on the emergency ending function control, and sending emergency ending information to the emergency event emergency repair group based on the emergency ending template.
In the embodiment of the application, as shown in fig. 12, when the triggering of the first user on the emergency ending control is received, the emergency ending reminding page is displayed, when the triggering of the first user on the emergency ending control is received, the emergency process is ended, and based on a preset emergency ending template, emergency ending information is sent to the emergency repair group in the emergency event.
Exemplary, the contingency ending template is as follows:
after the urgent treatment of each specialty, the abnormality is recovered at present, each specialty is requested to continue to strengthen the monitoring, and the event brief writing is developed in the event flow module of the management platform, the cooperation of thank you! "
In the embodiment of the application, the emergency repair group further provides a bulletin board function, as shown in fig. 12, the key information in the emergency disposal process, including events, monitoring information, emergency disposal information, decision information, emergency end information and the like, is stored in the emergency group, so that personnel in the group can quickly know the whole process of the emergency event.
The system automatically places the event, the monitoring information, the decision information and the emergency ending information in the bulletin board, namely, the system acquires attribute information corresponding to bulletin items in the bulletin board according to the information in the emergency event rush-repair group; and displaying the bulletin board at a preset position in the emergency repair group according to the attribute information. The rest information can be edited by the first user or placed in the bulletin board after authorization.
As shown in fig. 13, when receiving a long-press operation of a first user on any message in the emergency repair group, displaying a next-level page, when receiving a trigger of the user for adding a bulletin board control in the next-level page, displaying an edited bulletin information page, and when receiving an edit of the first user on the bulletin content in the bulletin information page and triggering a publishing control, publishing the bulletin information in a bulletin board.
Optionally, the first user may also enter the bulletin board editing information page by clicking the bulletin board in the detailed information page of the emergency repair group.
In the embodiment of the application, as shown in fig. 13, when a trigger of a user for a set-top control is received, the message is set in an emergency repair group.
In the embodiment of the application, the emergency repair group further provides a log recording function, the function realizes automatic recording of an emergency consultation process, emergency personnel can conveniently know the whole situation, and control of an organizer on an event handling process is enhanced. After the emergency is terminated, a record report is automatically generated, and detailed data are provided for subsequent analysis work. The functions comprise a call recording function, a screen recording function, a character recording function, a key point recording function, a data export function and an automatic record report generation function.
The call recording function is to automatically start the recording function after the emergency conference is started, and intercept and record all call voices (two-party conversation and multi-party conference). The screen recording function is that after the emergency consultation is started, the screen recording function is automatically started, and all data conversation and video conference interfaces are recorded. The text recording function is that after the emergency consultation is started, all instant messaging text information in the consultation process is automatically recorded.
The key point recording function is a key point marking function provided in a button mode, a user can mark key points such as voice, operation and characters according to communication contents in the emergency disposal process and record key operation time, as shown in fig. 14, the user clicks the key point recording button after receiving, the system immediately records the time point and personnel information and pops up a dialog box, the user fills in marking contents after receiving, and the system records the marking contents again after starting a control. Wherein, part of key points are automatically recorded by the system, and comprise the time for establishing a conference group, the time for joining each professional, the first session time of each professional, the time for developing the conference, the time for finishing the conference and the decision time.
In the embodiment of the application, after an emergency is finished, information in a group can be checked, specifically, after authorization of an administrator, a user can check and download recording files such as voice, screen recording and characters, the file recording range is from emergency starting to emergency closing time, the conference screen, conference call voice and instant messaging characters are recorded, and the file recording range further comprises management key point records. And outputting recording files of voice, video, characters and the like, wherein the naming rule is 'XX month XX day XX system abnormal event recording'.
In the embodiment of the application, after the emergency is finished, the system can automatically generate the record report for the user to refer to, and specifically, after the emergency repair is finished, the system should generate a text report according to the voice, the screen recording, the text and the key point record. The report content includes but is not limited to the emergency repair record field, including the information of the event number, the event source, the brief description, the first monitoring, the service request information, the emergency starting time point, the overall emergency duration, the key processing steps, the processing personnel and the like. Information such as an emergency starting time point, an emergency overall duration, an event single number, key disposal steps and the like is automatically filled according to system records, and blank positions are reserved for fields which cannot be automatically produced.
In the embodiment of the application, referring to fig. 11, a user may export a log of the emergency repair group, and when receiving a trigger of the user to export a log control, the log generated by the emergency repair is output in an ET table in a format of an exceptional event bulletin of an ABCDC-082-03-03-V5.1-20XX-XXX X month X day XX system.
The emergency repair method provided by the embodiment of the application comprises the steps of establishing an emergency repair group by responding to emergency starting operation of a first user, sending a preset emergency troubleshooting instruction to the emergency repair group every first preset time after a second user finishes entering the group, sending second prompt information to the first user after the second preset time, wherein the second prompt information is used for indicating the first user to organize an emergency meeting business, sending third prompt information to the first user after the third preset time, wherein the third prompt information is used for prompting the first user to make a fault decision, sending fourth prompt information to the first user, and the fourth prompt information is used for indicating the first user to perform permission transfer. By utilizing the established emergency instant communication tool, the communication efficiency in emergency repair is improved on the basis of not increasing the labor cost, the dynamic real-time issuing of people, real-time communication, investigation, decision and disposal by one key is realized, and the aims of quick response and quick disposal are achieved.
On the basis of the embodiment of the emergency repair method, the embodiment of the application also provides an emergency repair device.
Fig. 15 is a schematic structural diagram of an emergency repair device 150 provided in an embodiment of the present application, as shown in fig. 15, including:
the establishing module 1501 is configured to respond to an emergency starting operation of a first user, and establish an emergency event first-aid repair group; the group name of the emergency event rush-repair group is generated according to the current date and a group name template, and a plurality of controls are arranged in a group interface of the emergency event rush-repair group;
the first sending module 1502 is configured to send group information to a second user, where the second user is determined according to emergency event information input by the first user through an emergency event list, the group entering information is generated according to a group entering template, and the group entering information includes occurrence time of an abnormal event and join information of an emergency repair group.
The second sending module 1503 is configured to send a first prompt message to the first user after the second user completes grouping based on the joining information of the emergency repair group, and send a preset emergency investigation instruction to the emergency repair group at intervals of a first preset time, where the first prompt message is used to indicate that the second user completes clustering, and the emergency investigation instruction is used to indicate that the second user feeds back an investigation result within the first preset time.
A receiving module 1504, configured to receive and display a troubleshooting result fed back by a second user through a language template triggered by the module control, where the language template includes feedback templates of different professional types.
The emergency repair device provided by the embodiment of the application can execute the technical scheme of the emergency repair method embodiment shown in fig. 2 and fig. 8, the implementation principle and the technical effect are similar, and the description is omitted here.
Fig. 16 is a schematic structural diagram of transmission electronic equipment of an emergency repair method according to an embodiment of the present application. As shown in fig. 16, the electronic device 160 for emergency repair method according to this embodiment may include:
a processor 1601.
A memory 1602 for storing executable instructions for the terminal device.
The processor is configured to execute the technical scheme of the embodiment of the emergency repair method by executing the executable instruction, and the implementation principle and the technical effect are similar, which are not described herein again.
The embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the technical solution of the embodiment of the emergency repair method is implemented, and the implementation principle and the technical effect of the embodiment are similar, and are not described herein again.
In one possible implementation, the computer-readable medium may include Random Access Memory (RAM), read-Only Memory (ROM), compact disc Read-Only Memory (CD-ROM) or other optical disk storage, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer. Also, any connection is properly termed a computer-readable medium. For example, if the software is transmitted from a website, server, or other remote source using a coaxial cable, fiber optic cable, twisted pair, digital Subscriber Line (DSL), or wireless technologies such as infrared, radio, and microwave, then the coaxial cable, fiber optic cable, twisted pair, DSL, or wireless technologies such as infrared, radio, and microwave are included in the definition of medium. Disk and Disc, as used herein, includes optical Disc, laser Disc, optical Disc, digital Versatile Disc (DVD), floppy disk and blu-ray Disc where disks usually reproduce data magnetically, while discs reproduce data optically with lasers. Combinations of the above should also be included within the scope of computer-readable media.
The embodiment of the present application further provides a computer program product, which includes a computer program, and when the computer program is executed by a processor, the technical solution of the embodiment of the emergency repair method is implemented, and the implementation principle and the technical effect are similar, which are not described herein again.
In the above Specific implementation of the terminal device or the server, it should be understood that the Processor may be a Central Processing Unit (CPU), other general purpose processors, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the embodiments of the present application may be directly implemented by a hardware processor, or may be implemented by a combination of hardware and software modules in a processor.
Those skilled in the art will appreciate that all or a portion of the steps of any of the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium, and when executed, performs all or part of the steps of the above-described method embodiments.
The technical scheme of the application can be stored in a computer readable storage medium if the technical scheme is realized in a software form and is sold or used as a product. Based on this understanding, all or part of the technical solutions of the present application may be embodied in the form of a software product stored in a storage medium, including a computer program or several instructions. The computer software product enables a computer device (which may be a personal computer, a server, a network device, or a similar electronic device) to perform all or part of the steps of the method described in the embodiments of the present application.
Finally, it should be noted that: the above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and these modifications or substitutions do not depart from the scope of the technical solutions of the embodiments of the present application.

Claims (10)

1. An emergency repair method is characterized by comprising the following steps:
responding to the emergency starting operation of a first user, and establishing an emergency event first-aid repair group; the group name of the emergency repair group is generated according to the current date and a group name template, and a plurality of controls are arranged in a group interface of the emergency repair group;
sending group information to a second user, wherein the second user is determined according to emergency event information input by the first user through an emergency event list, the group information is generated according to a group entering template, and the group entering information comprises the occurrence time of an abnormal event and the joining information of an emergency repair group;
after the second user finishes grouping based on the joining information of the emergency repair group, sending a first prompt message to the first user, and sending a preset emergency investigation instruction to the emergency repair group at intervals of a first preset time, wherein the first prompt message is used for indicating that the second user finishes clustering, and the emergency investigation instruction is used for indicating that the second user feeds back an investigation result within the first preset time;
and receiving and displaying a troubleshooting result fed back by the second user through the voice operation template triggered by the module control, wherein the voice operation template comprises feedback templates of different professional types.
2. The method of claim 1, wherein prior to said sending preset emergency troubleshooting instructions to the emergency repair group, the method further comprises:
and sending emergency information to the emergency event first-aid repair group, wherein the emergency information is generated according to an emergency template triggered by an emergency control, and the emergency template comprises at least one of the following items: at least one of event category, time source, application system and event influence degree.
3. The method of claim 1, wherein after sending preset emergency troubleshooting instructions to the emergency repair group, the method further comprises:
after second preset time, sending second prompt information to the first user, wherein the second prompt information is used for indicating the first user to organize an emergency conference;
and acquiring the consultation information generated by the first user through a consultation starting template triggered by a consultation control, and sending the consultation information to the emergency event rush-repair group, wherein the consultation information is obtained by filling at least one of an abnormal phenomenon, an affected system and a prejudgment level in the consultation template.
4. The method of claim 3, wherein after sending the party information to the emergency repair group, the method further comprises:
after a third preset time, sending third prompt information to the first user, wherein the third prompt information is used for prompting the first user to make a fault decision;
and after a fourth preset time, monitoring whether a decision control is triggered, if so, acquiring decision information input in a decision information input window triggered by the decision control, and issuing the decision information in the emergency repair group.
5. The method of claim 4, wherein if the decision control is not triggered, the method further comprises:
sending fourth prompt information to the first user, wherein the fourth prompt information is used for indicating the first user to carry out permission transfer;
and acquiring the operation of the first user on an authority transfer control, and transferring the group owner of the emergency repair group to a third user based on the operation, wherein after the authority transfer, the authorities of the first user and the third user are the same.
6. The method of claim 4, further comprising:
receiving the operation of the first user based on an emergency ending function control, and sending emergency ending information to the emergency event emergency repair group based on an emergency ending template;
and generating an emergency repair record table according to the message and the repair record template in the emergency repair group.
7. The method according to any one of claims 1 to 6, further comprising:
acquiring attribute information corresponding to bulletin items in bulletin boards according to the information in the emergency event rush-repair group;
and displaying the bulletin board at a preset position in the emergency repair group according to the attribute information.
8. An emergency repair device, comprising:
the establishment module is used for responding to the emergency starting operation of the first user and establishing an emergency event first-aid repair group; the group name of the emergency repair group is generated according to the current date and a group name template, and a plurality of controls are arranged in a group interface of the emergency repair group;
the first sending module is used for sending group information to a second user, wherein the second user is determined according to emergency event information input by the first user through an emergency event list, the group entering information is generated according to a group entering template, and the group entering information comprises the occurrence time of an abnormal event and the joining information of an emergency repair group;
the second sending module is used for sending a first prompt message to the first user after the second user finishes grouping based on the joining information of the emergency repair group, and sending a preset emergency investigation instruction to the emergency repair group at intervals of a first preset time, wherein the first prompt message is used for indicating that the second user finishes grouping, and the emergency investigation instruction is used for indicating that the second user feeds back an investigation result within the first preset time;
and the receiving module is used for receiving and displaying the troubleshooting result fed back by the second user through the language template triggered by the module control, and the language template comprises feedback templates of different professional types.
9. An electronic device, comprising:
a memory for storing a computer program;
a processor for executing the computer program to implement the method of any one of claims 1-7.
10. A computer-readable storage medium, having stored thereon a computer program for execution by a processor to perform the method of any one of claims 1-7.
CN202211311955.XA 2022-10-25 2022-10-25 Emergency repair method and device Pending CN115600702A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202211311955.XA CN115600702A (en) 2022-10-25 2022-10-25 Emergency repair method and device

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202211311955.XA CN115600702A (en) 2022-10-25 2022-10-25 Emergency repair method and device

Publications (1)

Publication Number Publication Date
CN115600702A true CN115600702A (en) 2023-01-13

Family

ID=84848609

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202211311955.XA Pending CN115600702A (en) 2022-10-25 2022-10-25 Emergency repair method and device

Country Status (1)

Country Link
CN (1) CN115600702A (en)

Similar Documents

Publication Publication Date Title
US11128680B2 (en) AI mediated conference monitoring and document generation
US10839404B2 (en) Intelligent, interactive, and self-learning robotic process automation system
US20220207489A1 (en) Video conferencing interface for analyzing and visualizing issue and task progress managed by an issue tracking system
EP2494455B1 (en) Automated and enhanced note taking for online collaborative computing sessions
US7734491B2 (en) Hierarchical projects in a computer-enabled project management method and system
US20160117624A1 (en) Intelligent meeting enhancement system
US9178995B2 (en) Systems and methods for event and incident reporting and management
US7788372B2 (en) Advisory systems and methods
US10297255B2 (en) Data processing system with machine learning engine to provide automated collaboration assistance functions
US20180123997A1 (en) Message management in a social networking environment
US20180211223A1 (en) Data Processing System with Machine Learning Engine to Provide Automated Collaboration Assistance Functions
EP1661072A1 (en) A computer resource for enabling rapid knowledge transfer between workers
US20130246041A1 (en) Systems and methods for event and incident reporting and management
US10972297B2 (en) Data processing system with machine learning engine to provide automated collaboration assistance functions
US20230214778A1 (en) Dynamic Automated Real-Time Management of Virtual Interviews between Job Providers and Qualified Job Seekers
TWI815140B (en) Process operation system and process operation method
US11405435B1 (en) Systems and methods to present views of records in chat sessions between users of a collaboration environment
CN113285868A (en) Task generation method, device and computer readable medium
US20210287680A1 (en) Cognitive Automation-Based Engine BOT for Processing Audio and Taking Actions in Response Thereto
AU2002258345B2 (en) An enterprise knowledge and information acquisition, management and communications system with intelligent user interfaces
US7783574B2 (en) Shared information notation and tracking
CN115600702A (en) Emergency repair method and device
US20190378090A1 (en) System for social versioning
US20220182253A1 (en) Supporting a meeting
US11778090B1 (en) Communication monitoring systems and methods

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination