CN115545804A - Block chain-based field service management platform - Google Patents
Block chain-based field service management platform Download PDFInfo
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- CN115545804A CN115545804A CN202211497390.9A CN202211497390A CN115545804A CN 115545804 A CN115545804 A CN 115545804A CN 202211497390 A CN202211497390 A CN 202211497390A CN 115545804 A CN115545804 A CN 115545804A
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Abstract
The invention discloses a block chain-based field service management platform, relates to a block chain technology, and solves the technical problem that the efficiency is reduced when a chain store selects a service provider because the selectable service provider of the chain store cannot be sequenced in the prior art; according to the invention, chain stores and service providers are intelligently established, corresponding intelligent contracts are analyzed after the intelligent contracts are established, and selectable service providers of the chain stores are sequenced, so that the efficiency of service provider selection of the chain stores is improved, the selection quality of the service providers is ensured, and the cooperation between the chain stores and the service providers is promoted; and the data exchange between the corresponding brand party and the service provider on the block chain is dynamically managed, the data transmission between the brand party and the service provider is qualified, the data transmission efficiency is ensured to the maximum extent on the premise of ensuring the data safety, and the multi-centralized management is performed on the brand party and the corresponding service provider on the chain, so that the quality and the efficiency of service are ensured.
Description
Technical Field
The invention relates to the technical field of block chains, in particular to a field service management platform based on a block chain.
Background
The on-site service of the store usually comprises the maintenance, the inspection and the like of equipment and facilities in the store, also comprises the killing, the pest control and the like aiming at the environment, and simultaneously, the checking, the training, the environment monitoring and the safe production related to the operation of the store are also the range of the on-site service of the chain store;
however, in the prior art, the selectable service providers of the chain stores cannot be sequenced, so that the efficiency of the chain stores in selecting the service providers is reduced, and the judgment and standardized analysis of market prices cannot be performed through an intelligent contract, so that the quality of the served goods of a brand party is reduced, and meanwhile, the communication between the brand party and the service providers cannot be managed, so that the data transmission efficiency is low;
in view of the above technical drawbacks, a solution is proposed.
Disclosure of Invention
The invention aims to solve the problems, and provides a block chain-based field service management platform, which is used for carrying out safety control on the access of the history of a service provider and improving the accuracy and the qualification of the access of the history of the service provider; the method has the advantages that the position of service personnel who carry out field service is controlled, position detection deviation of the service personnel during field service is prevented, service efficiency of the service personnel is reduced, the service personnel can not enter a service field on time, and staff settlement can not be affected; the service quotation received by the brand party is subjected to standardized analysis, and the quotation rationality of the service provider is improved, so that the served quality of the brand party is enhanced, and the cooperation of the brand party and the service provider is facilitated.
The purpose of the invention can be realized by the following technical scheme:
on-spot service management platform based on block chain, including the server, the server communication is connected with:
the intelligent contract construction and analysis unit is used for constructing intelligent contracts for the chain stores and the service providers, analyzing the corresponding intelligent contracts after the intelligent contract construction is completed, and sequencing the selectable service providers of the chain stores;
the dynamic management unit on the chain is used for dynamically managing data of the corresponding brand party and the service provider on the block chain, establishing a communication channel between the matched brand party and the service provider, enabling one service provider to correspond to a plurality of brand parties, establishing a communication network according to the communication channels of the corresponding brand party and the service provider, and managing the communication network through analysis;
a history access security control unit for performing security control on the access of the history of the service provider;
and the field service management unit is used for managing and controlling the position of a service worker who performs field service, and preventing the service worker from generating position detection deviation during field service.
And the price standardization analysis unit is used for carrying out standardization analysis on the service quoted price received by the brand party.
As a preferred embodiment of the present invention, the operation process of the intelligent contract construction and analysis unit is as follows:
constructing a block chain platform, setting an intelligent contract in the block chain platform, signing the block chain platform and a chain brand party with the contract, and recording the contract in the intelligent contract; signing a contract between a brand party and a service provider in the block chain platform, and recording the contract in an intelligent contract;
setting a label i for a natural number larger than 1 for a service provider in the intelligent contract, and dividing contract contents of the corresponding service provider in the intelligent contract into k pieces of sub data, wherein k is the natural number larger than 1; dividing the subdata into data capable of being selected autonomously and data not selected autonomously according to the requirements of a brand party;
acquiring a price value in the data capable of being selected autonomously, an average price excess value of a corresponding type and an excess value of the service timeliness of the data capable of being selected autonomously and an average service timeliness, and comparing the excess values with an excess value threshold value and an excess value threshold value respectively:
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type do not exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously exceeds the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a first-level cost performance service provider; if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type exceed the excess value threshold value, and the excess value of the data service timeliness capable of being selected autonomously and the average service timeliness exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a secondary cost performance service provider;
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type do not exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously does not exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a third-level cost performance service provider; if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type exceed the excess value threshold value, and the excess value of the data service timeliness capable of being selected autonomously and the average service timeliness do not exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a four-stage cost performance service provider;
and sending the service provider corresponding to the cost performance grade to the server.
As a preferred embodiment of the invention, the operation process of the on-chain dynamic treatment unit is as follows:
acquiring the qualification rate of establishing a communication channel in a communication network when a service provider is taken as a center and the maximum difference value of the data transmission speed after the communication channel is established, and analyzing the maximum difference value: if the qualification rate of establishing the communication channel in the communication network does not exceed the qualification rate threshold, judging that the establishing process of the communication channel needs to be finished; and if the maximum difference value of the data transmission speed exceeds the maximum difference value threshold value after the communication channel is established, determining that the network resource distribution of the communication channel is unqualified.
In a preferred embodiment of the present invention, the resume access security control unit operates as follows:
the method comprises the steps that a communication channel corresponding to a brand party of a real-time access service provider and a historical service is marked as a distributed trust channel, a distributed information network is built according to the distributed information channel, a safe communication of a real-time identity is built according to the brand party of the real-time demand service in a block chain, the service provider corresponding to the brand party of the real-time demand service and having a communication channel established in history is obtained and marked as a historical service provider, if the historical service provider describes contract content of the real-time access service provider and the description content trend is consistent with the brand party demand trend, and meanwhile, the historical service provider attaches a digital signature to the description content, the brand party corresponding to the real-time demand service and the real-time access service provider establish the safe communication, if privacy data corresponding to the brand of the historical service of the real-time access service provider are leaked in the safe communication process, the risk identity is uniformly set for the corresponding historical service provider and the brand party of the real-time demand service, the service provider and the brand party with the risk identity in the block chain cannot perform communication channel assessment, and after a risk identity time threshold value is removed.
As a preferred embodiment of the invention, if the brand side requiring service in real time has no history service provider, data division is carried out in the distributed information network, contract content of the service provider in the distributed information network is marked, the contract content of the current position of the distributed information network is encrypted corresponding to the data bound with the contract content, a private key is set, and the private key is stored into a block chain with the identity of the service provider needing to be accessed in real time, if the private key is accessed, an allowing instruction party is required to be synchronously sent through the block chain and the service provider needing to be accessed in real time for access; when the brand side of the real-time demand service accesses the distributed information network of the real-time demand service provider, the encrypted data in the distributed information network is screened out and then sent to the brand side of the real-time demand service.
As a preferred embodiment of the present invention, the operation process of the field service management unit is as follows:
the method comprises the steps that a field detection network is set according to a service area of a brand party, the service area corresponding to the brand party covers the field detection network, when a service provider dispatches a service person to the service area, the real-time position of the service person is obtained in real time through a signal source of a mobile phone terminal of the service person, the mobile phone terminal of the service person automatically accesses the field detection network after the real-time position of the service person enters the service area, meanwhile, the mobile phone signal source of the service person is automatically shielded and the field detection network is used as a using network, after the service person leaves the service area, the signal source shielding of the mobile phone terminal of the service person is removed, and meanwhile, after the brand party sends a service completion instruction to a server, the field detection network does not cover the service area corresponding to the brand party any more.
As a preferred embodiment of the present invention, a time consumption difference between a transit route and a shortest route when a service person does not enter a service area and a frequency of work rework after the service person enters the service area are collected, and are respectively compared with a time consumption difference threshold and a rework frequency threshold:
if the time consumption difference value between the passing route and the shortest route exceeds the time consumption difference value threshold when the service personnel do not enter the service area, or the frequency of work rework after the service personnel enter the service area exceeds the rework frequency threshold, judging that the service efficiency of the service personnel is low, generating an inefficient service signal and sending the inefficient service signal and the corresponding service personnel number to the server; after receiving the low-efficiency service signal, the server converts the rework duration and the distance consumption duration of the corresponding service personnel into price within the penalty rule, and the converted price is added into the quotation and returned to the brand party in a preferential form;
and if the time consumption difference value between the passing route and the shortest route does not exceed the time consumption difference value threshold when the service personnel do not enter the service area, and the frequency of work rework does not exceed the rework frequency threshold after the service personnel enter the service area, judging that the service efficiency of the service personnel is high, generating an efficient service signal and sending the efficient service signal and the corresponding service personnel number to the server.
In a preferred embodiment of the invention, the price standardization analysis unit operates as follows:
acquiring the difference value of the current work order price of the service provider and the service work order price of the service provider with the same current service type and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type of the service provider, and respectively comparing the difference data quantity with a price difference value threshold and a difference subdata quantity threshold:
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type exceeds a price difference value threshold value, and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type exceeds a difference subdata quantity threshold value, comparing the contract content of the corresponding service provider, if the grade of the current service provider is lower than the grade of the service provider with the same current service type, judging that the price is reasonable to set, generating a reasonable price signal and sending the reasonable price signal to the server; if the grade of the current service provider is higher than the grade of the service provider with the same service type as the current service type, judging that the price is unreasonable to make, generating an unreasonable price signal and sending the unreasonable price signal to the server;
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type does not exceed the price difference value threshold, generating a reasonable price signal and sending the reasonable price signal to the server;
and if the difference value between the current work order price of the service provider and the service work order price of the service provider with the current service type consistent with the current service type exceeds a price difference value threshold value, and the difference subdata quantity of the contract content corresponding to the service provider with the current service type consistent with the current service type does not exceed the difference subdata quantity threshold value, generating an unreasonable price signal and sending the unreasonable price signal to the server.
Compared with the prior art, the invention has the beneficial effects that:
1. according to the invention, the chain store and the service provider are subjected to intelligent contract construction, the corresponding intelligent contract is analyzed after the intelligent contract construction is completed, and sequencing is carried out aiming at selectable service providers of the chain store, so that the efficiency of the chain store in service provider selection is improved, the selection quality of the service provider is ensured, the cooperation between the chain store and the service provider is promoted, the chain store is ensured to meet the demand efficiency, the income stability of the service provider is ensured, and the risk of rework is reduced; the data of the corresponding brand party and the service provider on the block chain are dynamically managed, the data transmission of the brand party and the service provider is qualified, the data transmission efficiency is guaranteed to the maximum extent on the premise of guaranteeing the data safety, the multi-center management is carried out on the brand party and the corresponding service provider on the chain, and the quality and the efficiency of the service are guaranteed;
2. in the invention, the access of the history of the service provider is safely controlled, the accuracy and the qualification of the access of the history of the service provider are improved, the safety of the history information is ensured, the safety performance of data is enhanced, and the service efficiency of the service provider is prevented from being reduced due to the leakage of the data; the method has the advantages that the position of service personnel who carry out field service is controlled, position detection deviation of the service personnel during field service is prevented, service efficiency of the service personnel is reduced, the service personnel can not enter a service field on time, and staff settlement can not be affected; the service quotation received by the brand party is subjected to standardized analysis, and the quotation rationality of the service provider is improved, so that the served quality of the brand party is enhanced, and the cooperation between the brand party and the service provider is facilitated.
Drawings
In order to facilitate understanding for those skilled in the art, the present invention will be further described with reference to the accompanying drawings.
Fig. 1 is a schematic block diagram of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the invention. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
Referring to fig. 1, the block chain-based field service management platform comprises a server, wherein the server is in communication connection with an intelligent contract building and analyzing unit, an on-chain dynamic governance unit, a resume access security control unit, a field service management unit and a price standardization analyzing unit, and the server is in bidirectional communication connection with the intelligent contract building and analyzing unit, the on-chain dynamic governance unit, the resume access security control unit, the field service management unit and the price standardization analyzing unit;
when a chain store needs a service provider to carry out field service, a server generates an intelligent contract construction analysis signal and sends the intelligent contract construction analysis signal to an intelligent contract construction analysis unit, the intelligent contract construction analysis unit receives the intelligent contract construction analysis signal, carries out intelligent contract construction on the chain store and the service provider, analyzes a corresponding intelligent contract after the intelligent contract construction is finished, sorts the selectable service providers of the chain store, improves the efficiency of the chain store in service provider selection, ensures the selection quality of the service provider, promotes the cooperation between the chain store and the service provider, ensures the chain store to meet the demand efficiency, ensures the income stability of the service provider and reduces the risk of rework;
the block chain platform is constructed, an intelligent contract is arranged in the block chain platform, the block chain platform and chain brand parties are signed with the contract, the contract is recorded in the intelligent contract, and the contract comprises: the region needing service, the content needing service, the service timeliness needing to be achieved, and the settlement mode if penalty; signing a brand party and a service provider in the blockchain platform into a contract, wherein the contract is recorded in an intelligent contract and comprises the following steps: a region for providing a service, a content for providing a service, a labor cost unit of the content for the service, an attachment unit cost of the content for the service, a unit cost of other costs of the content for the service, a promised service aging, a penalty, a settlement method; the company qualification, the administrator information and the service engineer information of the service provider are recorded in a distributed account book of the block chain;
setting a label i for a service provider in the intelligent contract, wherein i is a natural number greater than 1, dividing contract content of the corresponding service provider in the intelligent contract into k pieces of sub data, wherein k is a natural number greater than 1, and the contract content is the unit price of providing service areas, content and working hours, the unit price of accessories of the service content, other cost unit prices of the service content, the promised service timeliness and a penalty rule; dividing the subdata into data capable of being selected autonomously and data not capable of being selected autonomously according to the requirements of a brand party, wherein the data capable of being selected autonomously is represented by working hour unit price, accessory unit price of service content, other cost unit prices of the service content, promised service timeliness, penalty rules and the like; the data which can not be selected autonomously is expressed as service providing area and content;
acquiring price values in the data capable of being selected autonomously and average price excess values of corresponding types and excess values of the data service timeliness capable of being selected autonomously and average service timeliness, and comparing the price values in the data capable of being selected autonomously and the average price excess values of corresponding types and the excess values of the data service timeliness capable of being selected autonomously and the average service timeliness with an excess threshold value and an excess threshold value respectively:
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type do not exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously exceeds the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a first-level cost performance service provider;
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously exceeds the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a secondary cost performance service provider;
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type do not exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously does not exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a third-level cost performance service provider;
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type exceed the excess value threshold value, and the excess value of the data service timeliness capable of being selected autonomously and the average service timeliness do not exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a four-stage cost performance service provider;
the service provider corresponding to the cost performance grade is sent to the server, wherein the cost performance is related to the time efficiency according to the price, so that the cost performance grade can be used as a reference standard selected by the service provider;
when a brand party signed in a block chain platform needs field management service, the brand party provides an application instruction, the application instruction comprises an initiated area, content needing the service, assets needing the service and expected timeliness, the corresponding service provider is pushed and matched according to an intelligent contract, the brand party and the service provider are correspondingly conveyed to a block chain after being matched, corresponding data is transmitted and disclosed, a server generates an on-chain dynamic governance signal and sends the on-chain dynamic governance signal to an on-chain dynamic governance unit, the on-chain dynamic governance unit receives the on-chain dynamic governance signal and then carries out dynamic governance on data of the corresponding brand party and the service provider on the block chain, the data transmission of the brand party and the service provider is guaranteed to be qualified, the efficiency of data transmission is guaranteed to the maximum extent on the premise of guaranteeing data safety, the multi-center governance is carried out on the brand party and the corresponding service provider on the chain, and the quality and efficiency of the service are guaranteed;
establishing a communication channel between the brand party which is matched and a service provider, wherein one service provider can correspond to a plurality of brand parties, establishing a communication network according to the communication channels corresponding to the brand parties and the service provider, acquiring the qualification rate of establishing the communication channel in the communication network when the service provider is taken as the center and the maximum difference value of the data transmission speed after the communication channel is established, and analyzing the qualification rate of establishing the communication channel in the communication network when the service provider is taken as the center and the maximum difference value of the data transmission speed after the communication channel is established:
if the qualification rate of establishing the communication channel in the communication network does not exceed the qualification rate threshold, judging that the establishing process of the communication channel needs to be finished, and managing and controlling the establishing process of the corresponding communication channel to ensure the performability of the establishing process; if the maximum difference value of the data transmission speed after the communication channel is established exceeds the maximum difference value threshold, judging that the network resource distribution of the communication channel is unqualified, and reasonably distributing the network resource of the correspondingly established communication channel, namely ensuring the floating amount of the data transmission speed of the communication channel in the transmission process;
the brand side and the service provider on the block chain are supervised through dynamic management on the chain, the matching rationality is ensured, after the matching is completed, the brand side can check the record of the service provider in a block chain account book, a server generates a record access safety control signal and sends the record access safety control signal to a record access safety control unit, and after the record access safety control unit receives the record access safety control signal, the access of the record of the service provider is safely controlled, so that the accuracy and the qualification of the record access of the service provider are improved, the safety of record information is ensured, the safety performance of data is enhanced, and the service efficiency of the service provider is prevented from being reduced due to the leakage of the data;
the method comprises the steps that a communication channel corresponding to a brand party of a real-time access service provider and a historical service is marked as a distributed trust channel, a distributed information network is built according to the distributed information channel, a safe communication of a real-time identity is built according to the brand party of the real-time demand service in a block chain, the service provider corresponding to the brand party of the real-time demand service and having a communication channel established in history is obtained and marked as a historical service provider, if the historical service provider describes contract content of the real-time access service provider and the description content trend is consistent with the brand party demand trend, and meanwhile, the historical service provider attaches a digital signature to the description content, the brand party corresponding to the real-time demand service and the real-time access service provider establish the safe communication, if privacy data corresponding to the brand of the historical service of the real-time access service provider are leaked in the safe communication process, the risk identification is uniformly set for the corresponding historical service provider and the brand party of the real-time demand service, the service provider and the brand party having the risk identification in the block chain cannot perform communication channel assessment, and the communication channel restriction is removed, otherwise, and the block chain is removed;
the trend is consistent, when the described contract content is the working price, the described trend is low price, and the demand of the brand side is also low price, the trends are consistent;
if the brand side needing service in real time does not have a history service provider, data division is carried out on the distributed information network, contract content of the service provider in the distributed information network is marked, the contract content of the current position of the distributed information network is encrypted corresponding to data bound with the contract content, a private key is set, the private key is stored into a block chain with the identity of the service provider needing to be accessed in real time, and if the private key is accessed, an allowable instruction party is required to be synchronously sent through the block chain and the service provider needing to be accessed in real time to access; when a brand party of the real-time demand service accesses a distributed information network of a real-time access service provider, encrypted data in the distributed information network is screened out and then sent to the brand party of the real-time demand service; the contract content is represented by the following data bound with the contract content: if the contract content is the working price, the data such as the brand name, the total amount, the account and the like corresponding to the working price of the contract content;
the method comprises the following steps that a brand party selects a proper service provider, the service provider dispatches service personnel, after dispatching work is completed, the change of the work order state is recorded in a distributed account book, meanwhile, a server generates a field service management signal and sends the field service management signal to a field service management unit, and the field service management unit controls the position of the service personnel who perform field service after receiving the field service management signal, so that the position detection deviation of the service personnel during field service is prevented, the service efficiency of the service personnel is reduced, the service personnel can not be guaranteed to enter a service field on time, and the settlement of the work order of the personnel can not be influenced;
setting a field detection network according to a service area of a brand party, covering the field detection network with the service area corresponding to the brand party, acquiring the real-time position of a service person in real time through a signal source of a mobile phone terminal of the service person when a service provider dispatches the service person to the service area, automatically accessing the mobile phone terminal of the service person to the field detection network after the real-time position of the service person enters the service area, automatically shielding the mobile phone signal source of the service person and taking the field detection network as a use network, releasing the shielding of the signal source of the mobile phone terminal of the service person after the service person leaves the service area, and avoiding the field detection network from covering the service area corresponding to the brand party after the brand party sends a service completion instruction to a server;
the time-consuming difference between the passing route and the shortest route when the service personnel do not enter the service area and the frequency of work rework after the service personnel enter the service area are collected, and the time-consuming difference between the passing route and the shortest route when the service personnel do not enter the service area and the frequency of work rework after the service personnel enter the service area are respectively compared with the time-consuming difference threshold and the rework frequency threshold:
if the time consumption difference value between the passing route and the shortest route exceeds the time consumption difference value threshold when the service personnel do not enter the service area, or the frequency of work rework after the service personnel enter the service area exceeds the rework frequency threshold, judging that the service efficiency of the service personnel is low, generating an inefficient service signal and sending the inefficient service signal and the corresponding service personnel number to the server; after receiving the low-efficiency service signal, the server converts the rework duration and the distance consumption duration of the corresponding service personnel into price within the penalty rule, and the converted price is added into the quotation and returned to the brand party in a preferential form;
if the time consumption difference value between the passing route and the shortest route does not exceed the time consumption difference value threshold when the service personnel do not enter the service area, and the frequency of work rework does not exceed the rework frequency threshold after the service personnel enter the service area, judging that the service efficiency of the service personnel is high, generating an efficient service signal and sending the efficient service signal and the corresponding service personnel number to the server;
after the service of the brand party is finished, the brand party is checked, accepted and evaluated, after the service engineer finishes the service, the shop responsible person evaluates the site, and the evaluated information is recorded in the block chain distributed account book; then the service provider offers service to the brand party; meanwhile, the server generates a price standardized analysis signal and sends the price standardized analysis signal to a price standardized analysis unit, and the price standardized analysis unit carries out standardized analysis on the service quotation received by the brand party after receiving the price standardized analysis signal, so that the quotation rationality of the service provider is improved, the served quality of the brand party is enhanced, and the cooperation between the brand party and the service provider is facilitated;
acquiring the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type of the service provider, and comparing the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type of the service provider with a price difference threshold value and a difference subdata quantity threshold value respectively:
the current service type consistent service provider is represented as that the area difference, the service content type quantity difference and the service duration difference with the current service provider exceed the corresponding threshold, and the service content type consistent quantity exceeds the corresponding threshold, the service provider is marked as the service type consistent service provider; the difference subdata is expressed as the inconsistency of subdata of two service providers, namely the inconsistency of area, the inconsistency of service content, the inconsistency of unit price and the like;
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type exceeds a price difference value threshold value, and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type exceeds a difference subdata quantity threshold value, comparing the contract content of the corresponding service provider, if the grade of the current service provider is lower than the grade of the service provider with the same current service type, judging that the price is reasonable to set, generating a reasonable price signal and sending the reasonable price signal to the server; if the grade of the current service provider is higher than the grade of the service provider with the same service type as the current service type, judging that the price is unreasonable to make, generating an unreasonable price signal and sending the unreasonable price signal to the server;
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type does not exceed the price difference value threshold, generating a reasonable price signal and sending the reasonable price signal to the server;
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the current service type being consistent exceeds a price difference value threshold value, and the difference subdata quantity of the contract content corresponding to the service provider with the current service type being consistent does not exceed a difference subdata quantity threshold value, generating an unreasonable price signal and sending the unreasonable price signal to a server;
after the server receives the price reasonable signal, the brand party carries out quotation confirmation, and after the quotation confirmation, the brand party is reminded of carrying out financial settlement according to the time point agreed by the intelligent contract; if the brand party carries out expense settlement, the information of the certificate is required to be recorded into a block chain, and the certificate is sent to a distributed account book; after the service provider receives the cost, the work order is finished, after the work order is finished, the communication channel between the brand party and the corresponding service provider on the block chain is closed, the service process is recorded, the corresponding brand party and the service provider do not enter the block chain, and the data caching pressure of the block chain is reduced; if the brand party does not pay, evaluation is carried out according to the penalty in the intelligent contract, the rating of the brand party in the platform is reduced, and the benefit of the service provider is ensured by deducting the guarantee money of the brand party.
When the intelligent contract building and analyzing system is used, intelligent contract building is carried out on chain stores and service providers through the intelligent contract building and analyzing unit, corresponding intelligent contracts are analyzed after the intelligent contract building is completed, and sequencing is carried out on selectable service providers of the chain stores; the data of the corresponding brand party and the service provider on the block chain are dynamically managed through the dynamic management unit on the chain, a communication channel is established between the matched brand party and the service provider, one service provider can correspond to a plurality of brand parties, a communication network is established according to the communication channels of the corresponding brand party and the service provider, and the communication network is managed through analysis; the access of the record of the service provider is safely controlled by a record access safety control unit; the position of a service person who performs field service is controlled through the field service management unit, and the position detection deviation of the service person during field service is prevented.
And the price standardization analysis unit is used for carrying out standardization analysis on the service quoted price received by the brand party.
The preferred embodiments of the invention disclosed above are intended to be illustrative only. The preferred embodiments are not intended to be exhaustive or to limit the invention to the precise forms disclosed. Obviously, many modifications and variations are possible in light of the above teaching. The embodiments were chosen and described in order to best explain the principles of the invention and the practical application, to thereby enable others skilled in the art to best utilize the invention. The invention is limited only by the claims and their full scope and equivalents.
Claims (8)
1. On-spot service management platform based on block chain, its characterized in that, including the server, the server communication is connected with:
the intelligent contract construction and analysis unit is used for constructing intelligent contracts for the chain stores and the service providers, analyzing the corresponding intelligent contracts after the intelligent contract construction is completed, and sequencing the selectable service providers of the chain stores;
the dynamic management unit on the chain is used for dynamically managing data of the corresponding brand party and the service provider on the block chain, establishing a communication channel between the matched brand party and the service provider, enabling one service provider to correspond to a plurality of brand parties, establishing a communication network according to the communication channels of the corresponding brand party and the service provider, and managing the communication network through analysis;
a history access security control unit for performing security control on the access of the history of the service provider;
the field service management unit is used for managing and controlling the position of service personnel performing field service and preventing the service personnel from generating position detection deviation during field service;
and the price standardization analysis unit is used for carrying out standardization analysis on the service quoted price received by the brand party.
2. The block chain-based field service management platform according to claim 1, wherein the intelligent contract building and analyzing unit operates as follows:
constructing a block chain platform, setting an intelligent contract in the block chain platform, signing the block chain platform and a chain brand party into the contract, and recording the contract in the intelligent contract; signing a contract between a brand party and a service provider in the block chain platform, and recording the contract in an intelligent contract;
setting a label i for a natural number larger than 1 for a service provider in the intelligent contract, and dividing contract contents of the corresponding service provider in the intelligent contract into k pieces of sub data, wherein k is the natural number larger than 1; dividing the subdata into data capable of being selected autonomously and data not selected autonomously according to the requirements of a brand party;
acquiring a price value in the data capable of being selected autonomously, an average price excess value of a corresponding type and an excess value of the service timeliness of the data capable of being selected autonomously and an average service timeliness, and comparing the excess values with an excess value threshold value and an excess value threshold value respectively:
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type do not exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously exceeds the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a first-level cost performance service provider; if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously exceeds the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a secondary cost performance service provider;
if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type do not exceed the excess value threshold value, and the excess value of the data service timeliness and the average service timeliness capable of being selected autonomously does not exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a third-level cost performance service provider; if the price value in the data capable of being selected autonomously and the average price excess value of the corresponding type exceed the excess value threshold value, and the excess value of the data service timeliness capable of being selected autonomously and the average service timeliness do not exceed the excess value threshold value, marking the service trademark corresponding to the data capable of being selected autonomously as a four-stage cost performance service provider;
and sending the service provider corresponding to the cost performance grade to the server.
3. The blockchain-based on-site service management platform according to claim 1, wherein the operation process of the on-chain dynamic abatement units is as follows:
acquiring the qualification rate of establishing a communication channel in a communication network when a service provider is used as a center and the maximum difference value of the data transmission speed after the communication channel is established, and analyzing the maximum difference value: if the qualification rate of establishing the communication channel in the communication network does not exceed the qualification rate threshold, judging that the establishing process of the communication channel needs to be finished; and if the maximum difference value of the data transmission speed exceeds the maximum difference value threshold after the communication channel is established, determining that the network resource distribution of the communication channel is unqualified.
4. The blockchain-based field service management platform of claim 1, wherein the resume access security control unit operates as follows:
the method comprises the steps that a communication channel corresponding to a brand party of a real-time access service provider and a historical service is marked as a distributed trust channel, a distributed information network is built according to the distributed information channel, a safe communication of a real-time identity is built according to the brand party of the real-time demand service in a block chain, the service provider corresponding to the brand party of the real-time demand service and having a communication channel established in history is obtained and marked as a historical service provider, if the historical service provider describes contract content of the real-time access service provider and the description content trend is consistent with the brand party demand trend, and meanwhile, the historical service provider attaches a digital signature to the description content, the brand party corresponding to the real-time demand service and the real-time access service provider establish the safe communication, if privacy data corresponding to the brand of the historical service of the real-time access service provider are leaked in the safe communication process, the risk identity is uniformly set for the corresponding historical service provider and the brand party of the real-time demand service, the service provider and the brand party with the risk identity in the block chain cannot perform communication channel assessment, and after a risk identity time threshold value is removed.
5. The block chain-based field service management platform according to claim 4, wherein if the brand of the real-time service requirement has no history service provider, data division is performed in the distributed information network, contract content of the service provider in the distributed information network is marked, the contract content of the current position of the distributed information network is encrypted corresponding to the data bound with the contract content, a private key is set, the private key is stored in the block chain with the identity of the service provider needing to be accessed in real time, and if the private key is accessed, an allowable instruction is synchronously sent through the block chain and the service provider needing to be accessed in real time to allow the party to access the private key; when the brand side of the real-time demand service accesses the distributed information network of the real-time demand service provider, the encrypted data in the distributed information network is screened out and then sent to the brand side of the real-time demand service.
6. The blockchain-based field service management platform according to claim 1, wherein the field service management unit operates as follows:
the method comprises the steps that a field detection network is set according to a service area of a brand party, the service area corresponding to the brand party covers the field detection network, when a service provider dispatches a service person to the service area, the real-time position of the service person is obtained in real time through a signal source of a mobile phone terminal of the service person, the mobile phone terminal of the service person automatically accesses the field detection network after the real-time position of the service person enters the service area, meanwhile, the mobile phone signal source of the service person is automatically shielded and uses the field detection network as a use network, after the service person leaves the service area, the signal source shielding of the mobile phone terminal of the service person is removed, and meanwhile, after the brand party sends a service completion instruction to a server, the field detection network does not cover the service area corresponding to the brand party any more.
7. The blockchain-based on-site service management platform according to claim 6, wherein a time consumption difference between a passing route and a shortest route when a service person does not enter a service area and a frequency of work rework after the service person enters the service area are collected and compared with a time consumption difference threshold and a rework frequency threshold respectively:
if the time consumption difference value between the passing route and the shortest route exceeds the time consumption difference value threshold when the service personnel do not enter the service area, or the frequency of work rework after the service personnel enter the service area exceeds the rework frequency threshold, judging that the service efficiency of the service personnel is low, generating an inefficient service signal and sending the inefficient service signal and the corresponding service personnel number to the server; after receiving the low-efficiency service signal, the server converts the rework duration and the distance consumption duration of the corresponding service personnel into price within the penalty rule, and the converted price is added into the quotation and returned to the brand party in a preferential form;
and if the time consumption difference value between the passing route and the shortest route does not exceed the time consumption difference value threshold when the service personnel do not enter the service area, and the frequency of work rework does not exceed the rework frequency threshold after the service personnel enter the service area, judging that the service efficiency of the service personnel is high, generating an efficient service signal and sending the efficient service signal and the corresponding service personnel number to the server.
8. The blockchain-based field service management platform of claim 1, wherein the price standardization analysis unit operates as follows:
acquiring the difference value of the current work order price of the service provider and the service work order price of the service provider with the same current service type and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type of the service provider, and respectively comparing the difference data quantity with a price difference value threshold and a difference subdata quantity threshold:
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type exceeds a price difference value threshold value, and the difference subdata quantity of the contract content corresponding to the service provider with the same current service type exceeds a difference subdata quantity threshold value, comparing the contract content of the corresponding service provider, if the grade of the current service provider is lower than the grade of the service provider with the same current service type, judging that the price is reasonable to set, generating a reasonable price signal and sending the reasonable price signal to the server; if the grade of the current service provider is higher than the grade of the service provider with the same service type as the current service type, judging that the price is unreasonable to make, generating an unreasonable price signal and sending the unreasonable price signal to the server;
if the difference value between the current work order price of the service provider and the service work order price of the service provider with the same current service type does not exceed the price difference value threshold, generating a reasonable price signal and sending the reasonable price signal to the server;
and if the difference value between the current work order price of the service provider and the service work order price of the service provider with the consistent current service type exceeds the price difference value threshold value, and the difference subdata quantity of the contract content corresponding to the service provider with the consistent current service type does not exceed the difference subdata quantity threshold value, generating an unreasonable price signal and sending the unreasonable price signal to the server.
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