CN115529384A

CN115529384A - Call recording method and device, electronic equipment and storage medium

Info

Publication number: CN115529384A
Application number: CN202110709869.3A
Authority: CN
Inventors: 刘恩坚
Original assignee: Shenzhen Koudai Network Technology Co ltd
Current assignee: Shenzhen Koudai Network Technology Co ltd
Priority date: 2021-06-25
Filing date: 2021-06-25
Publication date: 2022-12-27

Abstract

The application discloses a call recording method, a call recording device, electronic equipment and a storage medium, wherein the method is applied to a mobile terminal and comprises the following steps: in an incoming call scene, detecting the incoming call number based on a social program to acquire personnel information corresponding to the incoming call number; recording the call based on a recording device to obtain first recording data; and processing the first recording data based on the personnel information to obtain second recording data.

Description

Call recording method and device, electronic equipment and storage medium

Technical Field

The embodiment of the application relates to the technical field of computers, in particular to a call recording method and device, electronic equipment and a storage medium.

Background

In some scenarios, it is necessary to record the call process, and the recording content includes: the method comprises the steps of recording the call content, wherein the recording of the call content can be realized by recording the call process and storing the recorded data, and the recorded data obtained by recording the call process can be used as important evidence in scenes such as service quality supervision, marketing analysis, dispute resolution and the like, so that the call content can be conveniently tracked subsequently, and therefore, the problem that how to record the call process is worthy of study is solved.

Disclosure of Invention

In order to solve the technical problem, embodiments of the present application provide a call recording method and apparatus, an electronic device, and a storage medium.

The embodiment of the application provides a call recording method, which is applied to a mobile terminal and comprises the following steps:

in an incoming call scene, detecting the incoming call number based on a social program to acquire personnel information corresponding to the incoming call number;

recording the call based on a recording device to obtain first recording data;

and processing the first recording data based on the personnel information to obtain second recording data.

In an optional embodiment of the present application, the processing the first recording data based on the person information to obtain second recording data includes:

and generating a name based on the personnel information, and naming the first sound recording data by using the name to obtain the first sound recording data with the name.

In an optional embodiment of the present application, the processing the first recording data based on the personnel information to obtain second recording data further includes:

and respectively signing the first sound recording data and the named name based on a preset encryption rule to obtain second sound recording data with signature information.

In an optional embodiment of the present application, the person information includes a user identifier of the first user and a user identifier of the second user; the detecting the incoming call number based on the social program to acquire the personnel information corresponding to the incoming call number comprises the following steps:

automatically acquiring the incoming call number by utilizing the social program, or acquiring the incoming call number based on a first operation of a first user;

calling an address book of the social program, and searching whether the incoming call number exists in the address book;

under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address book, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

In an optional embodiment of the present application, after the processing is performed on the first sound recording data based on the person information to obtain second sound recording data, the method further includes:

and sending the second sound recording data to a target platform, wherein the target platform is used for associating the second sound recording data with the personnel information.

The embodiment of the application also provides a call recording method, which is applied to the mobile terminal and comprises the following steps:

and sending the personnel information to a recording device to indicate the recording device to process first recording data based on the personnel information to obtain second recording data, wherein the first recording data are recorded by the recording device to the call.

In an optional embodiment of the present application, the detecting the incoming call number based on the social program to obtain the staff information corresponding to the incoming call number includes:

The embodiment of the application also provides a call recording method, which is applied to a recording device, and the method comprises the following steps:

recording the call in an incoming call scene to obtain first recording data;

receiving personnel information sent by a mobile terminal; the personnel information is obtained by detecting the incoming call number based on a social program;

and signing the first sound recording data and the named name respectively based on a preset encryption rule to obtain second sound recording data with signature information.

In an optional embodiment of the present application, after the processing the first recording data based on the person information to obtain second recording data, the method further includes:

The embodiment of the present application further provides a call recording device, which is applied to a mobile terminal, the device includes:

the detection unit is used for detecting the incoming call number based on a social program under an incoming call scene so as to acquire personnel information corresponding to the incoming call number;

the recording unit is used for recording the call based on the recording device to obtain first recording data;

and the processing unit is used for processing the first recording data based on the personnel information to obtain second recording data.

In an optional embodiment of the present application, the processing unit is specifically configured to: and generating a name based on the personnel information, and naming the first sound recording data by using the name to obtain the first sound recording data with the name.

In an optional embodiment of the present application, the processing unit is further specifically configured to: and signing the first sound recording data and the named name respectively based on a preset encryption rule to obtain second sound recording data with signature information.

In an optional embodiment of the present application, the person information includes a user identifier of the first user and a user identifier of the second user; the detection unit is specifically configured to: automatically acquiring the incoming call number by utilizing the social program, or acquiring the incoming call number based on a first operation of a first user; calling an address book of the social program, and searching whether the incoming call number exists in the address book; under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address list, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

In an optional implementation manner of this application, the processing unit processes the first recording data based on the person information to obtain second recording data, and the apparatus further includes:

and the sending unit is used for sending the second sound recording data to a target platform, and the target platform is used for associating the second sound recording data with the personnel information.

The embodiment of the application further provides a call recording device, which is applied to a mobile terminal, and the device comprises:

the sending unit is used for sending the personnel information to the recording device to indicate the recording device is based on the personnel information, first recording data are processed to obtain second recording data, wherein the first recording data are recorded by the recording device in a call mode.

In an optional embodiment of the present application, the detecting unit is specifically configured to: automatically acquiring the incoming call number by utilizing the social program, or acquiring the incoming call number based on a first operation of a first user; calling an address book of the social program, and searching whether the incoming call number exists in the address book; under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address list, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

The embodiment of the present application further provides a call recording device, which is applied to a recording device, the device includes:

the recording unit is used for recording the call in the incoming call scene to obtain first recording data;

the receiving unit is used for receiving the personnel information sent by the mobile terminal; the personnel information is obtained by detecting the incoming call number based on a social program;

In an optional embodiment of the present application, the processing unit processes the first recording data based on the person information, and after obtaining the second recording data, the apparatus further includes:

An embodiment of the present application further provides an electronic device, where the electronic device includes: the memory stores computer-executable instructions, and the processor executes the computer-executable instructions on the memory to realize the call recording method of the embodiment.

The embodiment of the application also provides a computer storage medium, wherein the storage medium stores executable instructions, and the executable instructions are executed by the processor to realize the call recording method of the embodiment.

According to the call recording method provided by the embodiment of the application, the incoming call number is detected based on a social program under an incoming call scene through the mobile terminal, so that personnel information corresponding to the incoming call number is obtained; recording the call based on a recording device to obtain first recording data; and processing the first recording data based on the personnel information to obtain second recording data. Therefore, the mobile terminal can determine the personnel information corresponding to the incoming call number by utilizing the social program in the incoming call scene, and record the incoming call conversation process based on the recording device, so that the conversation content can be conveniently tracked subsequently.

Drawings

Fig. 1 is a first schematic flow chart of a call recording method according to an embodiment of the present application;

fig. 2 is a second flowchart illustrating a call recording method according to an embodiment of the present application;

fig. 3 is a third flowchart illustrating a call recording method according to an embodiment of the present application;

fig. 4 is a call recording flowchart in an incoming call process according to an embodiment of the present application;

fig. 5 is a flowchart of a call recording process in an outgoing call process according to an embodiment of the present application;

fig. 6 is a first schematic structural assembly diagram of a call recording apparatus according to an embodiment of the present application;

fig. 7 is a schematic structural component diagram of a call recording device according to an embodiment of the present application;

fig. 8 is a third schematic structural component view of a call recording device according to an embodiment of the present application;

fig. 9 is a schematic structural component diagram of an electronic device according to an embodiment of the present application.

Detailed Description

So that the manner in which the above recited features and aspects of the present invention can be understood in detail, a more particular description of the embodiments of the invention, briefly summarized above, may be had by reference to the appended drawings, which are included to illustrate, but are not intended to limit the embodiments of the invention.

The following is an explanation of key terms relevant to the embodiments of the present application:

bluetooth: a global specification for wireless data and voice communications is open to establish a specific short-range wireless technology connection for fixed and mobile devices based on a low-cost short-range wireless connection.

Recording: the process of converting sound to an analog signal or mechanical recording.

A pocket assistant: the intelligent mobile office Application covers Web (abbreviation of World Wide Web) and App (abbreviation of Application program) ends, adopts a modular design, and can form subsystems aiming at different fields, such as a Customer Relationship Management (CRM) subsystem, a purchase-sale-stock subsystem and the like by combining various functional modules. The basic modules involved mainly include: the system comprises a member module, a permission module, an attendance module, a notification module, a client module, a flow module, a reimbursement module, a work report module, a task module and a cloud disk module.

Electric pin system: an electrical pinning system under a pocket assistant.

In a traditional electricity sales recording scheme, a wired or local area network wireless telephone is generally adopted, the telephone is required to be connected with a computer, the telephone is used for recording a call process, a recording file is transmitted to the computer by the telephone, and the recording file is stored by the computer. The scheme has geographical limitation on the telephone set, and the use scene is not flexible enough.

In another scheme, the call process can be recorded through a third-party service platform with a telephone service, but the third-party service platform usually needs to charge a fee and is high in cost.

According to the technical scheme, when a user makes a call by using the mobile terminal, the user can acquire the information of related personnel corresponding to the incoming call number, the incoming call process is recorded based on the recording device, the call content can be conveniently tracked subsequently, the call recording process is not limited by places, a third-party platform is not needed, and the whole scheme is flexible and easy to implement.

In an embodiment of the present application, the recording device is a device having a sound transmission function and a function of recording the transmitted sound, and in a specific implementation, the recording device may be an earphone having a recording function, and the earphone has a wireless or wired communication module, and can be in communication connection with the mobile terminal.

In the embodiment of the application, the mobile terminal is a device used when a first user performs a call operation with a second user, wherein the first user is a user who uses the mobile terminal to answer an incoming call or make a call, the second user is a user who makes a call or answers a call made by the mobile terminal, the mobile terminal can be an intelligent device such as a mobile phone, a tablet computer and a wearable device, a social program is installed on the mobile terminal, and the first user can perform a call operation with the second user on the mobile terminal based on the social program or perform a call answering operation on the mobile terminal based on the social program to answer the incoming call of the second user.

Next, the recording apparatus according to the embodiment of the present application is described as follows:

1. mode of operation

1) Common mode

A call recording function is closed by default and needs to be manually opened;

under the condition that the recording device is an earphone, the recording device is equal to a common earphone when working in a common mode, and specifically can be a wired earphone or a wireless earphone;

and under the condition that the recording function is opened, the generated recording file is named by a timestamp and does not have a signature anti-modification function.

2) Customization mode

A call recording function is forced to be started, and the call recording switch is limited and invalid;

the calling and the calling can be distinguished, and the naming names of the sound recording files generated under the calling and the calling conditions are different;

the generated sound recording file is signed, and the sound recording file is prevented from being modified.

The common mode and the customization mode of the recording device can be switched under the control of the selector switch, and the recording device works in the customization mode when recording the conversation between users.

2. Unloading auxiliary module

The unloading auxiliary module and the communication module are integrated on the recording device together.

The main functions are as follows: temporarily storing data; the recording file is stored in a transferring way; self-defining a named sound recording file;

comprises the following steps: a portable storage medium (such as a detachable SD card) and a data temporary storage reset key;

portable storage medium: the device is used for storing the saved recording file, and is convenient to connect with computer equipment after being detached from the recording device;

data temporary storage reset button: the temporary storage data are reset, and the abnormal condition is recovered.

3. Batch processing of audio files

The main functions are as follows: verifying the signature of the sound recording file; verifying the fingerprint of the sound recording file; and uploading the recording file to a target platform.

And (3) checking the signature of the sound recording file: the recording device works in a customization mode, and the generated recording file is signed; signing the sound recording file to prevent the sound recording file from being modified;

and (3) checking the fingerprint of the sound recording file: the duplicate removal function can be realized, and old recording files are prevented from being taken for replacement;

uploading the recording file to a target platform: and finishing the association of the personnel and the sound recording file.

Fig. 1 is a first schematic flowchart of a call recording method according to an embodiment of the present application, where as shown in fig. 1, the method is applied to a mobile terminal, and the method includes the following steps:

step 101: and detecting the incoming call number based on a social program in an incoming call scene to acquire the personnel information corresponding to the incoming call number.

In the embodiment of the application, the first user answers the incoming call of the second user by using the mobile terminal, and the mobile terminal can directly acquire the incoming call number corresponding to the second user under the condition that the mobile terminal receives the incoming call of the second user.

In an optional embodiment of the present application, the staff information includes a user identifier of the first user and a user identifier of the second user, and step 101 may be specifically implemented based on the following steps:

Specifically, the mobile terminal can start the social program automatically or based on manual operation of the user when receiving an incoming call of the second user. The social program has a pre-stored address book, in which a user identifier (such as a user name) and a phone number of at least one second user are recorded.

In the embodiment of the application, the first operation is an operation of manually inputting an incoming call number by a first user, after a social program is started, an attempt is made to automatically acquire the incoming call number of a second user from a mobile terminal, if the incoming call number of the second user cannot be automatically acquired, prompt information is displayed on the mobile terminal to prompt the first user to input the incoming call number of the second user on a display interface of the mobile terminal, and after the first user inputs the incoming call number of the second user on the display interface of the mobile terminal, the social program can acquire the incoming call number of the second user.

The social program searches the incoming call number of the second user from the address list of the social program based on the obtained incoming call number of the second user, and if the incoming call number of the second user is stored in the address list of the social program in advance, obtains a user identifier (such as the name of the second user) of the second user corresponding to the incoming call number; if the address book of the social program does not store the incoming call number in advance, the first user adds the incoming call number and the user identification of the second user corresponding to the incoming call number in the address book of the social program.

In an optional embodiment of the present application, the social program may also call an address book of the mobile terminal itself, or the address book of the server side may search for the incoming call number and the user identifier of the second user corresponding to the incoming call number.

Step 102: based on the recording device, recording is carried out on the call, and first recording data are obtained.

In the embodiment of the application, the recording device and the mobile terminal can be in wired communication connection or wireless communication connection, and preferably, the recording device is a wired earphone capable of being in wired communication connection with the mobile terminal, or a bluetooth earphone capable of being in wireless communication connection with the mobile terminal.

The recording device is provided with a transfer auxiliary module, a portable storage medium is arranged in the transfer auxiliary module, the recording device utilizes the portable storage medium to store recording data in a conversation process, and the portable storage medium can be conveniently detached from the recording device and then connected with other equipment.

In an optional embodiment of the present application, the mobile terminal sends a recording start notification to the recording apparatus to notify the recording apparatus to start recording when receiving an incoming call of the second user. And under the condition that the mobile terminal finishes the incoming call with the second user, sending a recording finishing notification to the recording device, and informing the recording device of finishing recording.

And 103, processing the first recording data based on the personnel information to obtain second recording data.

In an optional embodiment of the present application, step 103 may be specifically implemented by the following steps:

In the embodiment of the application, the recording device generates the first recording data when the recording device finishes the incoming call, and the original name of the first recording data may be randomly generated or generated based on the call time. After the mobile terminal acquires the first sound recording data with the original name, the original name of the first sound recording data is replaced by a named name generated based on the personnel information.

In an optional embodiment of the present application, the personal information may further include, in addition to the user identifier of the first user and the user identifier of the second user, an incoming call number of the second user and incoming call identifier information used for indicating that the call is an incoming call scenario.

In an optional embodiment of the present application, after the first sound recording data with the name is obtained, the first sound recording data and the name may be further signed based on a preset encryption rule, so as to obtain second sound recording data with signature information.

In the embodiment of the application, the content of the first sound recording data and the name are respectively signed, so that the second sound recording data can be identified based on any one of the signature information of the content of the first sound recording data and the signature information of the name when the sound recording data needs to be called subsequently, and the second sound recording data is prevented from being modified.

As a specific implementation manner, the content of the first sound recording data and the person information may be signed according to a set of symmetric encryption rules, so that the content of the first sound recording data has signature information; similarly, the name and the person information can be signed according to the same set of symmetric encryption rules to obtain the name with the signature information.

Of course, the encryption rule of the embodiment of the present application is not limited to the above-mentioned one, and all ways of signing the content of the first sound recording data and the name of the first sound recording data are within the scope of the embodiment of the present application.

In an optional embodiment of the present application, after the step 103 is executed, the second sound recording data may be further sent to a target platform, where the target platform is configured to associate the second sound recording data with the person information.

In the embodiment of the application, after the mobile terminal obtains the second sound recording data, the second sound recording data is sent to the target platform, the target platform can store the second sound recording data, and the second sound recording data has a name, and the name is generated based on the personnel information, so that the target platform can associate the second sound recording data with the personnel information based on the name of the second sound recording data. When the target platform associates the second sound recording data with the person information, the second sound recording data may be specifically associated with the user identifier of the first user in the person information, or the second sound recording data may be associated with the user identifier of the second user in the person information.

In an optional embodiment of the present application, in a case that the person information further includes incoming call identification information used for indicating that a call is an incoming call scenario, the target platform may further mark, based on the incoming call identification information, that the call corresponding to the second recording data is an incoming call.

According to the embodiment of the application, the recording data and the personnel information are associated and stored by the target platform, so that the call content can be conveniently tracked subsequently, and the recording data is used as important evidence in scenes such as service quality supervision, marketing analysis and dispute resolution.

According to the technical scheme, the mobile terminal can determine the personnel information corresponding to the incoming call number by utilizing the social program in the incoming call scene, and record the incoming call conversation process based on the recording device, so that the conversation content can be conveniently tracked in the follow-up process. The call recording process is not limited by places or by a third-party platform, and the whole scheme is flexible and easy to realize.

According to the technical scheme, the first user executes the call operation with the second user by using the social program on the mobile terminal, the recording device records the call process, the scheme of controllable software and hardware is adopted, the recording of the call process between the users is realized, the implementation mode is simple, and the cost is low.

Fig. 2 and 3 are specific embodiments of another call recording method provided by the present application, and the call recording method of fig. 2 and 3 is different from the call recording method provided by fig. 1 in that the steps related to processing the first record data generated by the recording apparatus to obtain the second record data in the embodiment corresponding to fig. 1 are implemented by a mobile terminal, and an operation of sending the second record data to the target platform is also executed by the mobile terminal. The embodiment corresponding to fig. 2 and 3 implements the steps related to processing the first sound recording data generated by the sound recording apparatus to obtain the second sound recording data by the sound recording apparatus, and the operation of sending the second sound recording data to the target platform is also executed by the sound recording apparatus.

Fig. 2 is a second schematic flowchart of a call recording method provided in an embodiment of the present application, and as shown in fig. 2, the method is applied to a mobile terminal, and the method includes:

step 201: in an incoming call scene, detecting the incoming call number based on a social program to acquire personnel information corresponding to the incoming call number.

In an optional embodiment of the present application, the staff information includes a user identifier of a first user and a user identifier of a second user, and the step 201 may be specifically implemented by the following steps: automatically acquiring the incoming call number by utilizing the social program or acquiring the incoming call number based on first operation of a first user; calling an address book of the social program, and searching whether the incoming call number exists in the address book; under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address book, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

In the embodiment of the application, the first operation is an operation of manually inputting an incoming call number by a first user, after a social program is started, an attempt is made to automatically acquire the incoming call number of a second user from a mobile terminal, if the incoming call number of the second user cannot be automatically acquired, a prompt message is displayed on the mobile terminal to prompt the first user to input the incoming call number of the second user on a display interface of the mobile terminal, and after the first user inputs the incoming call number of the second user on the display interface of the mobile terminal, the social program can acquire the incoming call number of the second user.

Step 202: and sending the personnel information to a recording device to indicate the recording device to process first recording data based on the personnel information to obtain second recording data, wherein the first recording data are recorded by the recording device to the call.

The mobile terminal sends the personnel information to the recording device after acquiring the personnel information related to the incoming call, and in addition, the mobile terminal generates a name of the incoming call based on the personnel information and sends the name to the recording device. Alternatively, the name may be generated by the recording apparatus itself based on the person information after the recording apparatus receives the person information transmitted from the mobile terminal.

The recording device is provided with a transfer auxiliary module, a portable storage medium is arranged in the transfer auxiliary module, the recording device utilizes the portable storage medium to store recording data in a call process, and the portable storage medium can be conveniently detached from the recording device and then connected with other equipment.

In the embodiment of the application, the recording device generates the first recording data when the recording device finishes the incoming call, and the original name of the first recording data may be randomly generated or generated based on the call time. The sound recording apparatus replaces an original name of the first sound recording data with a named name generated based on the person information after generating the first sound recording data having the original name.

In an optional embodiment of the present application, the personal information may further include, in addition to the user identifier of the first user and the user identifier of the second user, an incoming call number of the second user and incoming call identifier information used for indicating that a call is an incoming call scenario.

In the embodiment of the application, the recording device signs the content and the name of the first recording data respectively, so that the recording device can be used for identifying the second recording data based on any one of the signature information of the content and the signature information of the name of the first recording data when the recording data needs to be called subsequently, and the second recording data is prevented from being modified.

As a specific implementation manner, the sound recording apparatus may sign the content of the first sound recording data and the person information according to a set of symmetric encryption rules, so that the content of the first sound recording data has signature information; similarly, the name and the person information can be signed according to the same set of symmetric encryption rules to obtain the name with the signature information.

In the embodiment of the application, the recording device sends the second recording data to the target platform after obtaining the second recording data, and the target platform can store the second recording data, and because the second recording data has the name generated based on the personal information, the target platform can associate the second recording data with the personal information based on the name of the second recording data. When the target platform associates the second sound recording data with the person information, the second sound recording data may be specifically associated with the user identifier of the first user in the person information, or the second sound recording data may be associated with the user identifier of the second user in the person information.

In an optional embodiment of the present application, in a case that the person information further includes incoming call identification information used for indicating that the call is an incoming call scenario, the target platform may further mark, based on the incoming call identification information, that the call corresponding to the second recording data is an incoming call.

According to the technical scheme, the mobile terminal can determine the personnel information corresponding to the incoming call number by using the social program in the incoming call scene, and record the incoming call conversation process based on the recording device, so that the conversation content can be conveniently tracked subsequently. The call recording process is not limited by places or by a third-party platform, and the whole scheme is flexible and easy to realize.

According to the technical scheme of the embodiment of the application, the first user executes the call operation with the second user by utilizing the social program on the mobile terminal, the recording device records the call process, the controllable software and hardware scheme is adopted, the recording of the call process between the users is realized, the realization mode is simple, and the cost is low.

Fig. 3 is a third schematic flowchart of a call recording method according to an embodiment of the present application, where as shown in fig. 3, the method is applied to a recording apparatus, and the method includes:

step 301: in an incoming call scene, recording a call to obtain first recording data.

In the embodiment of the present application, the recording device and the mobile terminal can be connected in a wired communication manner or in a wireless communication manner, and preferably, the recording device is a wired headset that can be connected in a wired communication manner with the mobile terminal, or a bluetooth headset that can be connected in a wireless communication manner with the mobile terminal.

In an optional embodiment of the present application, the mobile terminal sends a recording start notification to the recording apparatus to notify the recording apparatus to start recording when receiving an incoming call of the second user. And under the condition that the mobile terminal finishes the incoming call with the second user, sending a recording finishing notification to the recording device, and informing the recording device to finish recording.

In the embodiment of the application, the recording device generates the first recording data when the recording device finishes the incoming call, and the original name of the first recording data may be randomly generated or generated based on the call time.

Step 302: receiving personnel information sent by a mobile terminal; the personnel information is obtained by detecting the incoming call number based on a social program.

The mobile terminal can start the social program automatically or based on manual operation of the user when receiving the incoming call of the second user. The social program has a pre-stored address book, in which a user identifier (such as a user name) and a phone number of at least one second user are recorded.

The mobile terminal sends the personnel information to the recording device after acquiring the personnel information related to the incoming call, and in addition, the mobile terminal generates a name of the incoming call based on the personnel information and sends the name to the recording device. Alternatively, the name may be generated by the recording apparatus itself based on the person information after the recording apparatus receives the person information transmitted by the mobile terminal.

Step 303: and processing the first recording data based on the personnel information to obtain second recording data.

In an optional embodiment of the present application, the step 303 may be specifically implemented by:

In an optional implementation manner of this application, after the step 303 is executed, the recording device may further send the second recording data to a target platform, where the target platform is configured to associate the second recording data with the person information.

In the embodiment of the application, the recording device sends the second recording data to the target platform after obtaining the second recording data, and the target platform can store the second recording data, and because the second recording data has the name generated based on the personal information, the target platform can associate the second recording data with the personal information based on the name of the second recording data. When the target platform associates the second sound recording data with the person information, the second sound recording data may be specifically associated with the user identifier of the first user in the person information, and the second sound recording data may also be associated with the user identifier of the second user in the person information.

According to the technical scheme, the mobile terminal can determine the personnel information corresponding to the incoming call number by using the social program in the incoming call scene, and record the incoming call conversation process based on the recording device, so that the conversation content can be conveniently tracked subsequently. The call recording process is not limited by places or by means of a third-party platform, and the whole scheme is flexible and easy to implement.

Hereinafter, the incoming call recording process according to the embodiment of the present application will be described with reference to a specific scenario.

Fig. 4 is a call recording flowchart in an incoming call process according to an embodiment of the present application, and in fig. 4, a call between a call distributor and a client is performed by using a pocket assistant App installed on a mobile phone, and a scene of recording in the process is displayed. The first user is a telemarketer, the second user is a client, the recording device is a Bluetooth headset, and the target platform is a pocket assistant platform. The incoming call recording process shown in fig. 4 specifically includes the following steps:

step 401: an incoming call is received.

When the customer dials the telephone number to the telephone number distributor, the telephone number distributor can answer the telephone number of the customer through the mobile phone.

Step 402: and judging whether the incoming call is answered.

The mobile phone determines whether the telephone number of the customer is connected or not, and sends the telephone connection information to the Bluetooth headset under the condition that the telephone number of the customer is determined to be answered by the telephone number of the customer.

Step 403: the conversation voice passes through the Bluetooth earphone, and the transfer auxiliary module in the earphone can transfer the voice data to the portable storage medium.

And under the condition that the Bluetooth headset determines that the telephone call between the telephone sales person and the client is connected through the mobile phone, the headset starts to record the call process and stores the recording data into a portable storage medium of the Bluetooth headset.

Step 404: and opening the pocket assistant App, and detecting and acquiring the calling number currently in call.

And after the e-mail personnel punch the assistant App with the open pocket, the operation of acquiring the telephone number of the incoming call client is executed.

Step 405: and judging whether the incoming call number is detected successfully.

The pocket assistant App determines whether a customer number is detected, and if the customer number is not successfully detected, step 407 is performed.

Step 406: (last 3 seconds) prompt: whether to cancel the recording (selection made within 3s, default recording).

The pocket assistant App can also prompt the e-saler whether to cancel the recording.

Step 407: and (4) prompting: the incoming call number is manually entered.

If the pocket assistant does not successfully detect the customer number, a number entry interface may be displayed for the emailing personnel to manually enter the customer number on the pocket assistant App.

Step 408: whether the valid incoming call number is successfully input is judged.

The pocket assistant verifies whether the customer number entered by the telemarketer is valid.

Step 409: and judging whether to cancel the recording.

If the telemarketer confirms to cancel the recording on the pocket assistant App, go to step 410; otherwise, step 411 is performed.

Step 410: and informing the unloading auxiliary module to stop unloading the voice data, emptying the unloaded voice data, and not recording the call.

The pocket assistant App sends a notification message to the bluetooth headset, wherein the notification message is used for instructing the bluetooth headset to stop the recording operation and emptying the recorded data stored in the storage medium.

Step 411: and matching corresponding clients (matching has unified logic, and matching is necessarily successful.

And after acquiring the client number, the pocket assistant App matches the id of the client according to the client number.

Step 412: the required information D (including the telemarketer pid, the client id, the client contact information and the like) is acquired and the recording file name F2 (which is related to the information D) is determined.

And after acquiring the id of the client, the pocket assistant App confirms the recording file name F2 according to the information D and sends the information D and the recording file name F2 to the Bluetooth headset.

Step 413: and temporarily storing the prepared information D and the recording file name F2 to the transfer auxiliary module.

And after the Bluetooth headset acquires the information D and the recording file name F2, the two pieces of information are stored in a portable storage medium of the Bluetooth headset.

Step 414: and after the call is finished, the unloading auxiliary module stops the recording unloading, renames the result recording file to be F2, and then signs the recording file and the information D together according to a set of symmetric encryption rules to generate 1 signature file.

And under the condition that the Bluetooth headset determines that the call between the e-seller and the client is finished, stopping recording, naming the recording file in the call process by using F2, and signing the recording file and the named name by using the information D according to a set of symmetrical encryption rules respectively to generate the recording file with signature information.

After the Bluetooth headset generates the sound recording file with the signature information, the sound recording file is uploaded to the pocket assistant platform, and the pocket assistant platform matches the sound recording file with a telephone sales person based on the name of the sound recording file.

Through the recording process of the incoming call scene shown in fig. 4, when the telemarketer receives the incoming call of the client, the call process can be recorded, the recording file is named and signed according to the set rule, the recording file with the signature information is uploaded to the pocket assistant platform, the recording file and the telemarketer can be matched and stored, the subsequent performance assessment of the telemarketer is facilitated, and the client can be tracked according to the stored recording file.

Fig. 5 is a flow chart of a call recording process in an outgoing call process provided in the embodiment of the present application, except for an incoming call scenario; as shown in fig. 5, the call recording process of the outgoing call process includes the following steps:

step 501: in the pocket assistant App, a certain selectable contact for the customer is selected, and "contact" is clicked.

The pocket assistant App is an application installed in a mobile phone, and a call operator performs a call operation with a client by operating on the pocket assistant App. The e-salesman selects the contact address of the customer by calling the address book on the pocket assistant App and clicks the "contact" dial to the customer.

Step 502: acquiring required information D (including the id of the telemarketer, the id of the client, the contact information of the client and the like) and determining a recording file name F1 (the file name is related to the information D).

The pocket assistant App can acquire the user identification of the telemarketer, the user identification of the client and the telephone information of the client, and generate a recording file name of the dialing operation based on the information.

Step 503: and judging whether the code is legal or not.

The pocket assistant App determines whether the acquired information D is correct. If the information D is correctly acquired, step 505 is executed, and if the information D is not correctly acquired, step 504 is executed.

Step 504: and (4) prompting: and detecting whether the connection of the Bluetooth headset or the network connection is abnormal or not.

And displaying prompt information on the pocket assistant App to prompt the user to detect whether the Bluetooth headset connection or the network connection is normal.

Step 505: and temporarily storing the prepared information D and the recording file name F1 to a transfer auxiliary module.

And if the pocket assistant App correctly acquires the information D, the information D and the recording file name are sent to the Bluetooth headset, and the Bluetooth headset stores the information D and the recording file name F1 in a portable storage medium in the unloading auxiliary module.

Step 506: and calling the system to dial.

The pocket assistant App invokes the dialing system of the second device to dial the customer.

Step 507: and judging whether the dialing is connected or not.

And the pocket assistant App sends a notification message that the dialing is not connected to the bluetooth headset when the dialing is not connected, and the bluetooth headset executes the step 508, otherwise, the bluetooth headset executes the step 509.

Step 508: and emptying the data temporarily stored by the unloading auxiliary module.

And the Bluetooth headset clears the call recording data stored in the portable storage medium of the Bluetooth headset when receiving the notification message that the dialing is not connected.

Step 509: the conversation voice passes through the Bluetooth earphone, and the voice data can be transferred to the portable storage medium by the transfer auxiliary module in the earphone.

The Bluetooth headset works in a customization mode, records the call process, and stores the voice data obtained by recording into a portable storage medium of the Bluetooth headset.

Step 510: and after the conversation is finished, the record unloading auxiliary module stops the record unloading, renames the result record file to F1, and then signs the record file and the information D together according to a set of symmetric encryption rules to generate 1 signature file.

Under the condition that the Bluetooth headset determines that the call between the e-saler and the client is finished, stopping recording, naming the recording file in the call process by using the F1, and signing the recording file and the named name by using the information D according to a set of symmetrical encryption rules respectively to generate the recording file with signature information.

Through the recording process shown in fig. 5, when the customer is dialed by the telemarketer, the call process can be recorded, the recording file is named and signed according to the set rule, the recording file with the signature information is uploaded to the pocket assistant platform, the recording file and the telemarketer can be matched and stored, the performance assessment of the telemarketer can be conveniently carried out subsequently, and the customer can be conveniently tracked according to the stored recording file.

Fig. 6 is a schematic structural composition diagram of a call recording device according to an embodiment of the present application, and as shown in fig. 6, the device is applied to a mobile terminal, and the device includes:

the detecting unit 601 is configured to detect the incoming call number based on a social program in an incoming call scene to obtain staff information corresponding to the incoming call number;

the recording unit 602 is configured to record a call based on a recording device to obtain first recording data;

the processing unit 603 is configured to process the first sound recording data based on the person information to obtain second sound recording data.

In an optional embodiment of the present application, the processing unit 603 is specifically configured to: and generating a name based on the personnel information, and naming the first sound recording data by using the name to obtain the first sound recording data with the name.

In an optional implementation manner of this application, the processing unit 603 is further specifically configured to: and signing the first sound recording data and the named name respectively based on a preset encryption rule to obtain second sound recording data with signature information.

In an optional embodiment of the present application, the person information includes a user identifier of the first user and a user identifier of the second user; the detecting unit 601 is specifically configured to: automatically acquiring the incoming call number by utilizing the social program, or acquiring the incoming call number based on a first operation of a first user; calling an address book of the social program, and searching whether the incoming call number exists in the address book; under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address list, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

In an optional implementation manner of this application, after the processing unit 603 processes the first recording data based on the person information to obtain second recording data, the apparatus further includes:

a sending unit 604, configured to send the second sound recording data to a target platform, where the target platform is configured to associate the second sound recording data with the person information.

Those skilled in the art will understand that the functions implemented by the units in the call recording apparatus shown in fig. 6 can be understood by referring to the related description of the call recording method. The functions of the units in the call recording apparatus shown in fig. 6 may be implemented by a program running on a processor, or may be implemented by specific logic circuits.

Fig. 7 is a schematic structural component view of a call recording apparatus according to an embodiment of the present application, and as shown in fig. 7, the apparatus is applied to a mobile terminal, and the apparatus includes:

the detecting unit 701 is used for detecting the incoming call number based on a social program in an incoming call scene to acquire the personnel information corresponding to the incoming call number;

sending unit 702, be used for with personnel's information sends to the recording device, in order to instruct the recording device is based on personnel's information, handles first recording data, obtains second recording data, wherein, first recording data do the recording device records the conversation and obtains.

In an optional embodiment of the present application, the detecting unit 701 is specifically configured to: automatically acquiring the incoming call number by utilizing the social program or acquiring the incoming call number based on first operation of a first user; calling an address book of the social program, and searching whether the incoming call number exists in the address book; under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address book, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

Those skilled in the art will understand that the functions implemented by the units in the call recording apparatus shown in fig. 7 can be understood by referring to the related description of the call recording method. The functions of the units in the call recording apparatus shown in fig. 7 may be implemented by a program running on a processor, or may be implemented by specific logic circuits.

Fig. 8 is a schematic structural composition diagram of a call recording apparatus according to an embodiment of the present application, and as shown in fig. 8, the apparatus is applied to a recording apparatus, and the call recording apparatus includes:

the recording unit 801 is configured to record a call in an incoming call scene to obtain first recording data;

a receiving unit 802, configured to receive person information sent by a mobile terminal; the personnel information is obtained by detecting the incoming call number based on a social program;

the processing unit 803 is configured to process the first recording data based on the person information to obtain second recording data.

In an optional implementation manner of this application, the processing unit 803 is specifically configured to: and generating a name based on the personnel information, and naming the first sound recording data by using the name to obtain the first sound recording data with the name.

In an optional implementation manner of this application, the processing unit 803 is further specifically configured to: and signing the first sound recording data and the named name respectively based on a preset encryption rule to obtain second sound recording data with signature information.

In an optional implementation manner of this application, after the processing unit 803 processes the first recording data based on the person information to obtain second recording data, the apparatus further includes:

a sending unit 804, configured to send the second sound recording data to a target platform, where the target platform is configured to associate the second sound recording data with the person information.

Those skilled in the art will understand that the functions implemented by the units in the call recording apparatus shown in fig. 8 can be understood by referring to the related description of the call recording method. The functions of the units in the call recording apparatus shown in fig. 8 may be implemented by a program running on a processor, or may be implemented by specific logic circuits.

The embodiment of the application also provides the electronic equipment. Fig. 9 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present application, and as shown in fig. 9, the electronic device includes: a communication component 903 for data transmission, at least one processor 901 and a memory 902 for storing a computer program capable of running on the processor 901. The various components in the terminal are coupled together by a bus system 904. It is understood that the bus system 904 is used to enable connected communication between these components. The bus system 904 includes a power bus, a control bus, and a status signal bus in addition to a data bus. But for clarity of illustration the various buses are labeled as bus system 904 in figure 9.

Wherein the processor 901 performs at least the steps of the method shown in fig. 1, fig. 2 or fig. 3 when executing the computer program.

It will be appreciated that the memory 902 can be either volatile memory or nonvolatile memory, and can include both volatile and nonvolatile memory. Among them, the nonvolatile Memory may be a Read Only Memory (ROM), a Programmable Read Only Memory (PROM), an Erasable Programmable Read-Only Memory (EPROM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), a magnetic random access Memory (FRAM), a magnetic random access Memory (Flash Memory), a magnetic surface Memory, an optical Disc, or a Compact Disc Read-Only Memory (CD-ROM); the magnetic surface storage may be disk storage or tape storage. Volatile Memory can be Random Access Memory (RAM), which acts as external cache Memory. By way of illustration and not limitation, many forms of RAM are available, such as Static Random Access Memory (SRAM), synchronous Static Random Access Memory (SSRAM), dynamic Random Access Memory (DRAM), synchronous Dynamic Random Access Memory (SDRAM), double Data Rate Synchronous Dynamic Random Access Memory (DDRSDRAM), enhanced Synchronous Dynamic Random Access Memory (ESDRAM), enhanced Synchronous Dynamic Random Access Memory (Enhanced DRAM), synchronous Dynamic Random Access Memory (SLDRAM), direct Memory (DRmb Access), and Random Access Memory (DRAM). The memory 902 described in embodiments herein is intended to comprise, without being limited to, these and any other suitable types of memory.

The method disclosed in the embodiments of the present application may be applied to the processor 901, or implemented by the processor 901. Processor 901 may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be implemented by integrated logic circuits of hardware in the processor 901 or by instructions in the form of software. The processor 901 as described above may be a general purpose processor, a DSP, or other programmable logic device, discrete gate or transistor logic device, discrete hardware components, or the like. The processor 901 may implement or perform the methods, steps and logic blocks disclosed in the embodiments of the present application. A general purpose processor may be a microprocessor or any conventional processor or the like. The steps of the method disclosed in the embodiments of the present application may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software modules in the decoding processor. The software modules may be located in a storage medium located in the memory 902, and the processor 901 reads the information in the memory 902, and in combination with its hardware, performs the steps of the method as described above.

In an exemplary embodiment, the electronic Device may be implemented by one or more Application Specific Integrated Circuits (ASICs), DSPs, programmable Logic Devices (PLDs), complex Programmable Logic Devices (CPLDs), FPGAs, general purpose processors, controllers, MCUs, microprocessors (microprocessors), or other electronic components for performing the aforementioned call recording method.

Embodiments of the present application further provide a computer-readable storage medium, on which a computer program is stored, where the computer program is configured to, when executed by a processor, perform at least the steps of the method shown in fig. 1, fig. 2, or fig. 3. The computer readable storage medium may be specifically a memory. The memory may be memory 902 as shown in fig. 9.

The technical solutions described in the embodiments of the present application may be arbitrarily combined without conflict.

In the several embodiments provided in the present application, it should be understood that the disclosed method and intelligent device may be implemented in other ways. The above-described device embodiments are merely illustrative, for example, the division of the unit is only a logical functional division, and there may be other division ways in actual implementation, such as: multiple units or components may be combined, or may be integrated into another system, or some features may be omitted, or not implemented. In addition, the coupling, direct coupling or communication connection between the components shown or discussed may be through some interfaces, and the indirect coupling or communication connection between the devices or units may be electrical, mechanical or in other forms.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on multiple network units; some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, all functional units in the embodiments of the present application may be integrated into one second processing unit, or each unit may be separately regarded as one unit, or two or more units may be integrated into one unit; the integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.

The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application.

Claims

1. A call recording method is applied to a mobile terminal, and is characterized by comprising the following steps:

recording the call based on a recording device to obtain first recording data;

2. The method of claim 1, wherein the processing the first recorded data based on the person information to obtain second recorded data comprises:

3. The method of claim 2, wherein the processing the first recorded data based on the person information to obtain second recorded data further comprises:

4. The method according to any one of claims 1 to 3, wherein the people information comprises a user identification of the first user and a user identification of the second user; the detecting the incoming call number based on the social program to acquire the personnel information corresponding to the incoming call number comprises the following steps:

5. The method of any one of claims 1 to 3, wherein after the processing the first recorded data based on the person information to obtain second recorded data, the method further comprises:

and sending the second recording data to a target platform, wherein the target platform is used for associating the second recording data with the personnel information.

6. A call recording method is applied to a mobile terminal, and is characterized by comprising the following steps:

7. The method according to claim 6, wherein the detecting the incoming call number based on the social program to obtain the personal information corresponding to the incoming call number comprises:

under the condition that the incoming call number exists in the address book, acquiring a user identifier of a second user corresponding to the incoming call number in the address book; and under the condition that the incoming call number does not exist in the address list, creating a user identifier of a second user corresponding to the incoming call number based on a second operation of the first user.

8. A call recording method is applied to a recording device, and is characterized by comprising the following steps:

recording the call in an incoming call scene to obtain first recording data;

9. The method of claim 8, wherein the processing the first recorded sound data based on the person information to obtain second recorded sound data comprises:

10. The method of claim 9, wherein the processing the first recorded data based on the person information to obtain second recorded data further comprises:

11. The method of any one of claims 8 to 10, wherein after the processing the first recorded data based on the person information to obtain second recorded data, the method further comprises:

12. A call recording device is applied to a mobile terminal, and is characterized in that the device comprises:

the detection unit is used for detecting the incoming call number based on a social program in an incoming call scene so as to obtain personnel information corresponding to the incoming call number;

13. A call recording device is applied to a mobile terminal, and is characterized in that the device comprises:

the sending unit is used for sending the personnel information to the recording device to indicate the recording device to process the first recording data based on the personnel information to obtain the second recording data, wherein the first recording data are recorded by the recording device to the call.

14. The utility model provides a conversation recording device, is applied to the recording device, its characterized in that, the device includes:

the receiving unit is used for receiving the personnel information sent by the mobile terminal; the personnel information is obtained by detecting the number of the incoming call based on a social program;

15. An electronic device, characterized in that the electronic device comprises: a memory having stored thereon computer-executable instructions, and a processor operable to implement the method of any of claims 1 to 5, or 6 to 7, or 8 to 11 when executing the computer-executable instructions on the memory.

16. A computer storage medium having stored thereon executable instructions which, when executed by a processor, implement the method of any one of claims 1 to 5, or claims 6 to 7, or claims 8 to 11.