CN115470256A - System and method for managing, tracing and checking trace data - Google Patents

System and method for managing, tracing and checking trace data Download PDF

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Publication number
CN115470256A
CN115470256A CN202211192553.2A CN202211192553A CN115470256A CN 115470256 A CN115470256 A CN 115470256A CN 202211192553 A CN202211192553 A CN 202211192553A CN 115470256 A CN115470256 A CN 115470256A
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China
Prior art keywords
trace data
data
trace
module
information
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朱晓龙
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Zhejiang Beicai Zhishen Network Technology Co ltd
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Zhejiang Beicai Zhishen Network Technology Co ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2457—Query processing with adaptation to user needs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2455—Query execution
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
    • G06F16/2462—Approximate or statistical queries

Abstract

The application relates to a trace data management, tracing and inspection system, wherein the system comprises: the trace data acquisition module and the trace data management module, wherein, the trace data acquisition module that stays for gathering each terminal equipment's trace data that stays, the trace data that stays produces in the on-line service communication process, include: terminal resource data and IM software data; and the trace data management module is used for acquiring trace data and processing the trace data to generate a multi-dimensional trace database, wherein each item of trace data is stored in the multi-dimensional trace database according to a mesh relation structure, and the logic association relation among each item of trace data is defined in the mesh relation structure in an aggregation manner. Through the method and the system, the problem that a compliance system in the related technology is difficult to efficiently and completely reflect the communication condition of the client is solved, and the system can completely and conveniently display the whole event record from multiple dimensions, so that the information in the communication process is displayed more comprehensively, and the query and the audit of the user are facilitated.

Description

System and method for trace data management, tracing and inspection
Technical Field
The present application relates to the field of trace data processing, and in particular, to a trace data management, tracing, and auditing system and method.
Background
When a service organization of the security industry is required to develop business, the certificate and supervision department records information in the service communication process with a client, the information is also called trace data, the trace data can comprise telephone recording, APP chat records and the like, and the data are dispersed on different terminals or systems.
In the related art, the remaining trace data is recorded by collecting telephone recording and APP chat recording from different communication devices, and compliance audit is performed based on the remaining trace data. In this way, each trace data is isolated and dispersed, the complete customer communication condition is difficult to reflect, and the data acquisition means is single and the data integrity is poor. The inquiry process of the supervision department is not only complex and difficult, but also difficult to comprehensively acquire the actual situation, and further accurately determine whether the violation problem exists in the service organization (personnel).
Disclosure of Invention
The embodiment of the application provides a trace data management, tracing and inspection system, method, electronic equipment and storage medium, and aims to at least solve the problem that in the related technology, the trace data management system is difficult to meet the inspection requirements of supervision departments conveniently and efficiently.
In a first aspect, an embodiment of the present application provides a trace data management, tracing, and inspection system, where the system includes: the device comprises a trace data acquisition module and a trace data management module, wherein the trace data acquisition module is used for acquiring trace data;
the trace data acquisition module is used for acquiring trace data of each terminal device, wherein the trace data is generated in the online service communication process and comprises the following steps: terminal resource data and IM software data;
the trace data management module is used for acquiring the trace data and processing the trace data to generate a multi-dimensional trace database, wherein each item of trace data is stored in the multi-dimensional trace database according to a mesh relation structure, and the logic association relation among each item of trace data is defined in the mesh relation structure in an aggregation manner.
In some of these embodiments, the scar data acquisition module comprises: the terminal comprises a terminal resource data acquisition module and an IM software data acquisition module, wherein the terminal resource data acquisition module comprises a terminal resource data acquisition module and an IM software data acquisition module;
the terminal resource data acquisition module is configured to acquire the terminal resource data, where the terminal resource data includes: call records, address lists, short message records, position records, terminal identifications and terminal IP;
the IM software data acquisition module is used for acquiring the IM software data, wherein the IM software data is a chat record generated by instant messaging software, and the chat record comprises: text, voice, picture, and video.
In some of these embodiments, the trace data collection module further comprises an encryption module, wherein:
and the encryption module is used for encrypting the trace data and sending the encrypted trace data to a third-party trusted platform for evidence storage.
In some embodiments, the trace data management module comprises a data processing module and a data storage module, wherein;
the data processing module acquires attribute information corresponding to each item of trace data, and finds and mines logic association information among the trace data based on the attribute information, wherein the attribute information comprises: time information, user information, event information, location information, terminal information, behavior information, custom tag information, and keyword information,
classifying and attributing each item of trace data according to the attribute information;
and the data storage module is used for constructing a mesh structure according to the logic correlation information and storing the trace data after classification attribution in the trace database according to the mesh structure.
In some embodiments, the data processing module is further configured to:
based on the attribute information, restoring a trace data record associated with any user in a time dimension, the trace data record comprising: the trace data generated by the user and the trace data having a logical association relationship with the user.
In some embodiments, the trace data management module further comprises a query module, wherein the query module is configured to:
receiving an inquiry statement input by a user, acquiring corresponding trace data from the multi-dimensional trace database according to the inquiry statement, returning the trace data to the user terminal,
wherein the query statement is generated based on at least one set of attribute information, including: a combination of one or more of a time dimension query statement, a user dimension query statement, an event dimension query statement, a location dimension query statement, a terminal dimension query statement, a behavior dimension query statement, a tag dimension query statement, and a keyword dimension query statement.
In some embodiments, the system further comprises a key information recording module, the key information recording module is configured to:
and acquiring the key information record based on the keyword dimension query statement, and generating an audit file based on the key information record, wherein the key information record is a data record of violation in the communication process of the online service industry, and the audit file is used as a judgment basis of the violation event.
In a second aspect, an embodiment of the present application provides a trace data management, tracing and auditing method, where the method includes:
collecting the trace data of each terminal device, wherein the trace data is generated in the online service communication process and comprises the following steps: terminal resource data and IM software data;
and acquiring the trace data, and processing the trace data to generate a multi-dimensional trace database, wherein each item of trace data is stored in the multi-dimensional trace database according to a mesh structure, and the logic association relationship among each item of trace data is defined in a polymerization manner in the mesh relationship structure.
In a third aspect, embodiments of the present application provide a computer device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and when the processor executes the computer program, the method according to the second aspect is implemented.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the method according to the second aspect.
Compared with the related art, the trace data management, tracing and inspection system provided by the embodiment of the application comprises: the trace data acquisition module and the trace data management module, wherein, the trace data acquisition module is used for gathering the trace data of each terminal equipment, and wherein, the trace data is produced in the on-line service communication process, include: terminal resource data and IM software data; and the trace data management module is used for acquiring trace data and processing the trace data to generate a multi-dimensional trace database, wherein each item of trace data is stored in the multi-dimensional trace database according to a mesh relation structure, and the logic association relation among each item of trace data is defined in a polymerization manner in the mesh relation structure. Through the system, the problem that a compliance system in the related technology is difficult to efficiently and completely reflect the communication condition of the client is solved, and the system can completely and conveniently display the whole event record from multiple dimensions, so that the information in the communication process is more comprehensively displayed, and the inquiry and the audit of the user are facilitated.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
FIG. 1 is a block diagram of a traceable data management, traceability and auditing system according to an embodiment of the application;
FIG. 2 is a flow chart of a method of trace data management, traceability and auditing according to an embodiment of the present application;
fig. 3 is a schematic diagram of an internal structure of an electronic device according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more clearly understood, the present application is described and illustrated below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments provided in the present application without any inventive step are within the scope of protection of the present application.
It is obvious that the drawings in the following description are only examples or embodiments of the present application, and that it is also possible for a person skilled in the art to apply the present application to other similar contexts on the basis of these drawings without inventive effort. Moreover, it should be appreciated that such a development effort might be complex and tedious, but would nevertheless be a routine undertaking of design, fabrication, and manufacture for those of ordinary skill having the benefit of this disclosure, given the benefit of this disclosure, without departing from the scope of this disclosure.
Reference in the specification to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the specification. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is to be expressly and implicitly understood by one of ordinary skill in the art that the embodiments described herein may be combined with other embodiments without conflict.
Unless defined otherwise, technical or scientific terms referred to herein shall have the ordinary meaning as understood by those of ordinary skill in the art to which this application belongs. The use of the terms "a" and "an" and "the" and similar referents in the context of describing the invention (including a single reference) are to be construed in a non-limiting sense as indicating either the singular or the plural. The present application is directed to the use of the terms "including," "comprising," "having," and any variations thereof, which are intended to cover non-exclusive inclusions; for example, a process, method, system, article, or apparatus that comprises a list of steps or modules (elements) is not limited to the listed steps or elements, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus. Reference to "connected," "coupled," and the like in this application is not intended to be limited to physical or mechanical connections, but may include electrical connections, whether direct or indirect. The term "plurality" as used herein means two or more. "and/or" describes the association relationship of the associated object, indicating that there may be three relationships, for example, "a and/or B" may indicate: a exists alone, A and B exist simultaneously, and B exists alone. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship. Reference herein to the terms "first," "second," "third," and the like, are merely to distinguish similar objects and do not denote a particular ordering for the objects.
Fig. 1 is a block diagram of a traceable data management, tracing and inspection system according to an embodiment of the present application, as shown in fig. 1, the system includes: a trace data acquisition module 10 and a trace data management module 11, wherein;
the trace data collecting module 10 is configured to collect trace data of each terminal device, where the trace data is generated in an online service communication process, and includes: terminal resource data and IM software data;
it should be noted that when an online service organization such as industries of securities, finance, e-commerce, education and education develops a business, various records are generated in the process of communicating with a client, and such records are referred to as trace data in this embodiment.
Specifically, the trace data may be terminal resource data used by the service organization personnel, which includes but is not limited to: telephone recording, an address list, short message recording, GPS positioning information, a terminal unique identifier, an ID address of the terminal and the like communicated with the client;
it can be understood that the data is acquired and obtained from the terminal device by the trace data acquisition module, and the terminal device can be a mobile phone, a PC, or other customized communication devices;
the trace data may also be IM software data including, but not limited to: and software chatting records including voice, characters, pictures, videos and the like in the process of communicating with the client. It should be further noted that the IM software is instant messaging software, which may be common WeChat, QQ, enterprise WeChat, or other communication software customized by a third party.
And the trace data management module 11 is configured to obtain trace data and process the trace data to generate a multidimensional trace database, where each item of trace data is stored in the multidimensional trace database according to a mesh structure, and a logical association relationship between each item of trace data is defined in a aggregation manner in the mesh relationship structure.
In this embodiment, after the acquisition module acquires a plurality of items of trace data, the trace management module is mainly configured to process the data, and store the processed data in the multidimensional trace database according to the mesh structure.
The processing of the trace data can adopt various modes, including data cleaning, data processing, data extraction, data conversion, data calculation and the like, and specifically:
the data processing can be simple EXCEL processing, and can also be carried out by adopting technologies such as big data analysis and algorithm model combination; data extraction, namely integrating and processing the existing fields in the database, so that data required by analysis can be formed; data transformation, which refers to transforming data into a standard, clear and easily analyzed structure, is further divided into structure transformation, row-column transformation and logic transformation. The data calculation means that the data are continuously processed according to the needs so as to obtain intuitive decision data for analysis. And classifying attribution, namely dividing the processed data into different classification areas according to different classifications.
In this embodiment, the purpose of processing the trace data in the above manner is to: classifying and attributing the trace data according to multiple dimensions such as users, time, positions and the like, further mining and obtaining the association relation among the data, thereby constructing a mesh structure relation capable of comprehensively reflecting the trace data relation, and constructing a multi-dimensional trace database based on the mesh structure.
Further, the trace data management module may further restore all relevant recorded information of the user by using the user as an object and using the timeline as a dimension based on the specific mesh relationship structure, where the trace data management module includes information generated by the user, and also includes an object having a relationship with the user and information affecting the user.
Compared with the prior art, the system has the following beneficial effects:
1. in the prior art, the trace data is scattered in each independent system, and the data generated by users in reality is based on multiple system terminals, each system terminal forms an information island, and a complete path of a user behavior cannot be restored in the whole process by comprehensive use. The invention can collect the user data of various system terminals, and can restore the recorded information of the user more comprehensively along with more access of the data terminals.
2. Through the technical scheme provided by the application, various recording information of the user can be restored by the human timeline, and the association of the user affects the corresponding record of the information, so that the information is more comprehensive.
In some embodiments, the trace data is derived from a plurality of different hardware and software carriers, so as to facilitate subsequent data processing, in this embodiment, the trace data management module performs data collection by different sub-modules, and the trace data collection module includes: the terminal comprises a terminal resource data acquisition module and an IM software data acquisition module, wherein the terminal resource data acquisition module comprises a terminal resource data acquisition module and an IM software data acquisition module;
the terminal resource data acquisition module is used for acquiring terminal resource data, wherein the terminal resource data comprises: call records, address lists, short message records, position records, terminal identifications, terminal IP and the like;
the IM software data acquisition module is used for acquiring IM software data, wherein the IM software data is a chat record of instant messaging software, and the chat record comprises: text, voice, picture, video, and the like.
In some embodiments, in order to prevent the traceable data from being tampered with in a single way, the traceable data acquisition module further comprises an encryption module, wherein the encryption module is configured to: and encrypting the collected trace data, and uploading the encrypted trace data to a third-party trusted platform for storage.
If the data abnormal condition occurs subsequently, the risk data can be compared with the backup data stored in the third-party trusted platform to verify whether the data is tampered.
It should be noted that, in this embodiment, the third-party trusted platform for storing the backup data may be a cloud computing storage platform such as an aristoloc cloud and a Baidu cloud, which is not specifically limited in this embodiment, and further, a conventional symmetric or asymmetric encryption method may be used as a data encryption method, and may also be flexibly selected in this embodiment.
In addition, in consideration of improving the overall safety of the system, in the system, the collection, transmission, local storage and use of the trace data are all encrypted, so that the safety of the user data is guaranteed to a greater extent. Of course, this encryption mode can also be flexibly selected, and details are not described in this embodiment.
In some embodiments, the trace data management module comprises a data processing module and a data storage module, wherein;
the data processing module is used for acquiring attribute information corresponding to each item of trace data and discovering and mining logic associated information of each item of trace data based on the attribute information, wherein the attribute information comprises: time information, user information, event information, position information, terminal information, behavior information, custom tag information and keyword information, and classifying each item of trace data according to the attribute information;
and the data storage module is used for constructing a mesh structure according to the logic association information and storing the trace data after classification attribution in a trace database according to the mesh structure.
Among them, for example: an employee may have communication records with a plurality of clients, a client may also have communication records with a plurality of employees, and a plurality of events may be associated and mutually influenced in the process of an event. Therefore, it is necessary to discover the association relationship between the data elements and form a mesh-like relationship structure based on the association relationship. The data management system for the trace data provided by the embodiment records, aggregates and defines the logical relationship of the data elements, extracts the characteristic values of the data, labels the behavior data, and finally constructs the multi-dimensional trace database which can reflect the association relationship among the data and can support the query from each dimension.
In addition, the trace data management module further comprises a query module, wherein the query module is used for: receiving an inquiry statement input by a user, acquiring corresponding trace data in a multi-dimensional trace database according to the inquiry statement, returning the trace data to the user terminal,
wherein the query statement is generated based on at least one set of attribute information, comprising: a combination of one or more of a time dimension query statement, a user dimension query statement, an event dimension query statement, a location dimension query statement, a terminal dimension query statement, a behavior dimension query statement, a tag dimension query statement, and a keyword dimension query statement. The user dimension query statement may be a query statement for a certain user or a certain group of users with a special identifier, specifically, the special identifier may be generated based on inherent attributes of data, or may be set by an operation and maintenance person in a user-defined manner.
Further, with the above embodiment, a user can not only query and obtain corresponding trace data from one dimension, for example, obtain all trace records of one user; corresponding trace data may also be obtained from a multi-dimensional query, such as a trace record of a user over a certain period of time (e.g., the third quarter).
By the system, a user or a user with a relation and the related user and related record information thereof can be inquired from multiple dimensions, so that the time, place, person, reason, passing, result and the like of a certain event can be known more conveniently and efficiently.
Specifically, the method comprises the following steps: the system can restore all relevant recording information of the user by taking the user as an object and taking a time line as a dimension, wherein the relevant recording information comprises information generated by the user, the object relevant to the user and information records influencing the user;
of course, the timeline may also be a dimension, and a scene of what a certain user happens in the time is restored.
And the trace information can also be checked according to the information such as the character relationship, the time, the event, the keyword and the like, so that the time and the events before and after a certain event are quickly found out, and the process of the certain event at the moment is restored.
In some embodiments, the system further comprises a key information recording module, the key information recording module is configured to:
the method comprises the steps of obtaining key information records based on keyword dimension query sentences, and generating audit files based on the key information records, wherein the key information records data records of the online service industry for interactive communication violation, and the online service industry can be but is not limited to securities, finance, e-commerce, education and training and other industries.
The audit file is used for determining the violation event, for example: in the security industry, a certain employee over-promises a customer in telephone communication, so that the capital loss of the customer is caused, complaints occur in the later period, and the call recording is used as an employee violation evidence.
In some embodiments, the present application further provides a method for trace data management, tracing and inspection, and fig. 2 is a flowchart of a method for trace data management, tracing and inspection according to an embodiment of the present application, as shown in fig. 2, the method includes the following steps:
s201, collecting the trace data of each terminal device, wherein the trace data is generated in the online service communication process and comprises the following steps: terminal resource data and IM software data;
specifically, the trace data may be terminal resource data used by the service organization personnel, which includes but is not limited to: telephone recording, address list, short message record, GPS positioning information, terminal unique identification and terminal IP address communicated with the client; it can be understood that the trace data acquisition module acquires the data from a terminal device, wherein the terminal device can be a user mobile phone, a PC (personal computer), or other customized communication equipment;
the trace data may also be IM software data including, but not limited to: and the software chatting records in the process of communicating with the client comprise voice, characters, pictures, videos and the like. It should be further noted that the Im software is instant messaging software, which may be common WeChat, QQ, enterprise WeChat, or other messaging software customized by a third party.
S202, the trace data are obtained and processed to generate a multidimensional trace database, wherein various trace data are stored in the multidimensional trace database according to a mesh structure, and the logical association among the trace data is defined in a polymerization manner in the mesh relation structure.
In this embodiment, the processing of the trace data may adopt various manners, including data cleaning, data processing, data extraction, data conversion, data calculation, and the like, and the purpose of processing the trace data in the foregoing manners is to: classifying and attributing the trace data according to multiple dimensions such as users, time, positions and the like, and further mining and obtaining the incidence relation among the data, so that a mesh structure capable of comprehensively reflecting the trace data relation is constructed, and a multi-dimensional trace database is constructed on the basis of the mesh structure.
In one embodiment, a computer device is provided, which may be a terminal. The computer device includes a processor, a memory, a network interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by the processor to realize a method for managing the trace data and checking the compliance. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.
In an embodiment, fig. 3 is a schematic diagram of an internal structure of an electronic device according to an embodiment of the present application, and as shown in fig. 3, there is provided an electronic device, which may be a server, and an internal structure diagram of which may be as shown in fig. 3. The electronic device comprises a processor, a network interface, an internal memory and a non-volatile memory connected by an internal bus, wherein the non-volatile memory stores an operating system, a computer program and a database. The processor is used for providing calculation and control capabilities, the network interface is used for being connected and communicated with an external terminal through a network, the internal memory is used for providing an environment for an operating system and the running of a computer program, the computer program is executed by the processor to realize a method for managing the trace data and checking compliance, and the database is used for storing the data.
Those skilled in the art will appreciate that the architecture shown in fig. 3 is a block diagram of only a portion of the architecture associated with the subject application, and does not constitute a limitation on the electronic devices to which the subject application may be applied, and that a particular electronic device may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above may be implemented by hardware instructions of a computer program, which may be stored in a non-volatile computer-readable storage medium, and when executed, the computer program may include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), programmable ROM (PROM), electrically Programmable ROM (EPROM), electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double Data Rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous Link DRAM (SLDRAM), rambus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The above examples only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims (10)

1. A trace data management, traceability and auditing system, the system comprising: the device comprises a trace data acquisition module and a trace data management module, wherein the trace data acquisition module is used for acquiring trace data;
the trace data acquisition module is used for acquiring trace data of each terminal device, wherein the trace data is generated in the online service communication process and comprises the following steps: terminal resource data and IM software data;
the trace data management module is used for acquiring the trace data and processing the trace data to generate a multi-dimensional trace database, wherein each item of trace data is stored in the multi-dimensional trace database according to a mesh relation structure, and the logic association relation among each item of trace data is defined in the mesh relation structure in an aggregation manner.
2. The system of claim 1, wherein the scar data collection module comprises: the terminal comprises a terminal resource data acquisition module and an IM software data acquisition module, wherein the terminal resource data acquisition module comprises a terminal resource data acquisition module and an IM software data acquisition module;
the terminal resource data acquisition module is configured to acquire the terminal resource data, where the terminal resource data includes: call records, address lists, short message records, position records, terminal identifications and terminal IP;
the IM software data acquisition module is used for acquiring the IM software data, wherein the IM software data is a chat record generated by instant messaging software, and the chat record comprises: text, voice, picture, and video.
3. The system of claim 2, wherein the trace data collection module further comprises an encryption module, wherein:
and the encryption module is used for encrypting the trace data and sending the encrypted trace data to a third-party trusted platform for storage.
4. The system of claim 2, wherein the trace data management module comprises a data processing module and a data storage module, wherein;
the data processing module acquires attribute information corresponding to each item of trace data, and finds and mines logic association information among the trace data based on the attribute information, wherein the attribute information comprises: time information, user information, event information, location information, terminal information, behavior information, custom tag information, and keyword information,
classifying and attributing each item of trace data according to the attribute information;
and the data storage module is used for constructing a mesh structure according to the logic correlation information and storing the trace data after the classification attribution in the trace database according to the mesh structure.
5. The system of claim 4, wherein the data processing module is further configured to:
based on the attribute information, restoring a trace data record associated with any user in a time dimension, the trace data record comprising: the trace data generated by the user and the trace data having a logical association relationship with the user.
6. The system of claim 4, wherein the trace data management module further comprises a query module, wherein the query module is configured to:
receiving a query statement input by a user, acquiring corresponding trace data in the multi-dimensional trace database according to the query statement, returning the trace data to the user terminal,
wherein the query statement is generated based on at least one set of attribute information, including: a combination of one or more of a time dimension query statement, a user dimension query statement, an event dimension query statement, a location dimension query statement, a terminal dimension query statement, a behavior dimension query statement, a tag dimension query statement, and a keyword dimension query statement.
7. The system of claim 1, further comprising a key information recording module to:
and acquiring the key information record based on the keyword dimension query statement, and generating an audit file based on the key information record, wherein the key information record is a data record of violation in the interactive communication process of the online service industry, and the audit file is used as a judgment basis of the violation event.
8. A method for trace data management, traceability and auditing, the method comprising:
collecting the trace data of each terminal device, wherein the trace data is generated in the online service communication process and comprises the following steps: terminal resource data and IM software data;
and acquiring the trace data, and processing the trace data to generate a multi-dimensional trace database, wherein each item of trace data is stored in the multi-dimensional trace database according to a mesh structure, and the logic association relationship among each item of trace data is defined in a polymerization manner in the mesh relationship structure.
9. A computer arrangement comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the method as claimed in claim 8 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method of claim 8.
CN202211192553.2A 2022-09-28 2022-09-28 System and method for managing, tracing and checking trace data Pending CN115470256A (en)

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