CN115412864A - System for pushing message to appointed personnel for talkback broadcasting and responding based on 4G network - Google Patents
System for pushing message to appointed personnel for talkback broadcasting and responding based on 4G network Download PDFInfo
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- CN115412864A CN115412864A CN202211066706.9A CN202211066706A CN115412864A CN 115412864 A CN115412864 A CN 115412864A CN 202211066706 A CN202211066706 A CN 202211066706A CN 115412864 A CN115412864 A CN 115412864A
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- 230000005540 biological transmission Effects 0.000 claims abstract description 19
- 238000006243 chemical reaction Methods 0.000 claims abstract description 11
- 238000000034 method Methods 0.000 claims description 11
- 238000004891 communication Methods 0.000 claims description 5
- 230000009471 action Effects 0.000 description 3
- 108010001267 Protein Subunits Proteins 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 230000004075 alteration Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/10—Multimedia information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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Abstract
The invention relates to the technical field of voice response, and discloses a talkback broadcasting and responding system for pushing messages to appointed persons based on a 4G network, which comprises a client module, a cloud module and a service module, wherein the client module is linearly connected with the cloud module, the service module is linearly connected with the cloud module, the client module comprises a login module, a judgment module, a conversion module and a transmission module, the transmission module in the client module is linearly connected with the cloud module, the service module comprises a transmission module, an analysis module, a broadcasting module, a responding module and an identification module, the transmission module of the service module is linearly connected with the cloud module, the identification module is linearly connected with the cloud module, and the cloud module comprises the conversion module.
Description
Technical Field
The invention belongs to the technical field of voice response, and particularly relates to a talkback broadcasting and responding system for pushing a message to a designated person based on a 4G network.
Background
Present store system and intercom earphone do not dock, the use of intercom earphone is radio frequency carrier signal, can not communicate with the internet, the report information of store system also can not directly pass to intercom earphone, do not realize the data interconnection, it also can realize talkbacking to use bluetooth earphone butt joint cell-phone now, but customer service personnel can not carry the cell-phone in many times, just can't use the bluetooth to talkback, and then there is certain inconvenience, for this application has proposed one kind and has promoted the message to appointed personnel talkback report and response system based on the 4G network.
Disclosure of Invention
In order to solve the problems proposed in the background art, the invention provides a talkback broadcasting and answering system which pushes messages to appointed persons based on a 4G network, and the invention provides the following technical scheme: the talkback broadcasting and responding system for pushing messages to appointed personnel based on a 4G network comprises a client module, a cloud module and a service module, wherein the client module is in linear connection with the cloud module, the service module is in linear connection with the cloud module, the client module comprises a login module, a judgment module, a conversion module and a transmission module, the transmission module in the client module is in linear connection with the cloud module, the service module comprises a transmission module, an analysis module, a broadcasting module, a responding module and an identification module, the transmission module of the service module is in linear connection with the cloud module, the identification module is in linear connection with the cloud module, and the cloud module comprises a switching module;
the method also comprises the following operation modes:
the method comprises the following steps: the client enters the client module through the login module:
step two: the judgment module judges which service person the customer belongs to, and then the judgment module converts the customer into the voice of 'a certain' calling your voice;
step three: the cloud module transfers the channel of the client to the channel of the service personnel corresponding to the client through the transfer module;
step four: the analysis module in the service module analyzes the voice and transmits the analyzed voice to the interphone;
step five: the broadcasting module in the service module broadcasts the received voice by the interphone:
step six: and answering the client through an answering module in the service module.
Furthermore, the login module comprises two sub-units, wherein one sub-unit is reserved for the client, and the other sub-unit is the WeChat applet.
Further, the judging module is used for judging which service staff the customer belongs to.
Further, the conversion module is used for converting the text into the voice.
Furthermore, the response module comprises two subunits, wherein one subunit is used for intercom communication, and the other subunit is used for voice response.
Further, the parsing module is configured to parse the voice.
Further, the broadcast module is used for broadcasting the voice analyzed by the analysis module.
Further, the switching module is used for switching channels between the customer and the service personnel.
Further, the recognition module is used for recognizing voice.
Further, the transmission module is used for transmitting the information data which the client module and the service module want to transmit.
Compared with the prior art, the invention has the beneficial effects that:
the method comprises the steps that a client firstly enters a client module through a client reservation unit or a wechat applet unit in a login module, then a judgment module judges the logged-in client and judges which service personnel the client belongs to, then a conversion module sends out ' some ' calling your voice, a cloud module switches a call channel of the client to a channel of the service personnel corresponding to the client through a switching module, an analysis module in the service module transmits data to a interphone through analysis data, then a broadcasting module broadcasts data information analyzed by the analysis module through the interphone, after broadcasting is completed, the service personnel answer the client through an answering module, the client can be directly answered, the name of the voice ' calling ' + ' friend can be sent, the name of the voice friend is identified through an identification module in the service module, and finally switching between channels is completed through the switching module in the cloud module, so that conversation is achieved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention. In the drawings:
FIG. 1 is a flow chart of the present invention;
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments; all other embodiments, which can be obtained by a person skilled in the art without making any creative effort based on the embodiments in the present invention, belong to the protection scope of the present invention.
In a first embodiment, as shown in fig. 1, the cloud service system comprises a client module, a cloud module and a service module, wherein the client module is linearly connected with the cloud module, the service module is linearly connected with the cloud module, the client module comprises a login module, a judgment module, a conversion module and a transmission module, the transmission module in the client module is linearly connected with the cloud module, the service module comprises a transmission module, an analysis module, a broadcast module, a response module and an identification module, the transmission module of the service module is linearly connected with the cloud module, the identification module is linearly connected with the cloud module, and the cloud module comprises a conversion module;
the method also comprises the following operation modes:
the method comprises the following steps: the client enters the client module through the login module:
step two: the judgment module judges which service person the customer belongs to, and then the judgment module converts the customer into the voice of 'a certain' calling your voice;
step three: the cloud module transfers the channel of the client to the channel of the service personnel corresponding to the client through the transfer module;
step four: the analysis module in the service module analyzes the voice and transmits the analyzed voice to the interphone;
step five: the broadcasting module in the service module broadcasts the received voice by the interphone:
step six: and answering the client through an answering module in the service module.
In a second embodiment, on the basis of the first embodiment, the login module includes two sub-units, one of the sub-units is a client subscription, the other sub-unit is a wechat applet, and the user can log in the client module through the client subscription and the wechat applet.
In a third embodiment, on the basis of the first embodiment, the determining module is configured to determine to which service staff the customer belongs.
Fourth embodiment, based on the first embodiment, the conversion module is configured to convert the text into voice, and convert the text into "a certain" voice calling your voice.
Fifth, on the basis of the first embodiment, the response module includes two subunits, one of which is an intercom communication, and the other is a voice response, and the intercom can directly communicate with the client, and the voice response can change channels by sending voice ' call ' + ' names of friends, so that the service person can directly switch to a corresponding personal channel or a group channel when the service person is inconvenient to take the mobile phone.
In a sixth embodiment, on the basis of the first embodiment, the parsing module is used for parsing the voice, the parsing module is a single built-in chip in the interphone, the chip has a function of parsing the voice, and the service module transmits the voice to the interphone through the parsing module.
In a seventh embodiment, on the basis of the first embodiment, the broadcast module is configured to broadcast the voice analyzed by the analysis module, and the voice analyzed by the analysis module is broadcast through the broadcast module.
An eighth embodiment is that, on the basis of the first embodiment, the switching module is configured to switch channels of the customer and the service staff, and the switching module switches the channels of the customer and the channels of the service staff together.
In a ninth embodiment, on the basis of the first embodiment, the recognition module is configured to recognize the voice, recognize the name of the friend through the recognition module, and then forward the name to the channel of the friend through the forwarding module, thereby completing the dialogue communication.
Tenth embodiment, on the basis of the first embodiment, the transmission module is configured to transmit the information data that the client module and the service module want to transmit.
The working principle is as follows: the client firstly enters a client module through a client reservation unit or a wechat applet unit in a login module, then a judgment module judges the logged-in client, and judges which service personnel the client belongs to, then a conversion module sends out 'a certain' calling your voice, a cloud module switches a communication channel of the client to a channel of the service personnel corresponding to the client through a switching module, an analysis module in the service module transmits data to an interphone through analysis data, then the broadcasting module broadcasts the data information analyzed by the analysis module through the interphone, after the broadcasting is completed, the service personnel answer the client through an answering module, can directly answer the client, also can send voice 'calling' + 'friend names', the names of the friends in the voice are identified through an identification module in the service module, and finally the switching between the channels is completed through the switching module in the cloud module, so that conversation is realized.
It should be noted that, in this document, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. Promote the message to appointed personnel talkback based on 4G network and report and response system, including customer module, cloud module and service module, its characterized in that: the client module is linearly connected with the cloud module, the service module is linearly connected with the cloud module, the client module comprises a login module, a judgment module, a conversion module and a transmission module, the transmission module in the client module is linearly connected with the cloud module, the service module comprises a transmission module, an analysis module, a broadcast module, a response module and an identification module, the transmission module of the service module is linearly connected with the cloud module, the identification module is linearly connected with the cloud module, and the cloud module comprises a switching module;
the method also comprises the following operation modes:
the method comprises the following steps: the client enters the client module through the login module:
step two: the judgment module judges which service person the customer belongs to, and then the judgment module converts the customer into the voice of 'a certain' calling your voice;
step three: the cloud module transfers the channel of the client to the channel of the service personnel corresponding to the client through the transfer module;
step four: the analysis module in the service module analyzes the voice and transmits the analyzed voice to the interphone;
step five: the broadcasting module in the service module broadcasts the received voice by the interphone:
step six: and answering the client through an answering module in the service module.
2. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the login module comprises two subunits, wherein one subunit is reserved for the client, and the other subunit is the WeChat applet.
3. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the judging module is used for judging which service staff the customer belongs to.
4. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the conversion module is used for converting the characters into voice.
5. The 4G network-based message push-to-talk broadcast and response system to designated persons according to claim 1, wherein: the response module comprises two subunits, wherein one subunit is used for interphone communication, and the other subunit is used for voice response.
6. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the analysis module is used for analyzing the voice.
7. The 4G network-based message push-to-talk broadcast and response system to designated persons according to claim 1, wherein: the broadcast module is used for broadcasting the voice analyzed by the analysis module.
8. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the switching module is used for switching channels of the customer and the service personnel.
9. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the recognition module is used for recognizing voice.
10. The 4G network-based message push-to-talk announcement and response system of claim 1, wherein: the transmission module is used for transmitting the information data which the client module and the service module want to transmit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211066706.9A CN115412864A (en) | 2022-09-01 | 2022-09-01 | System for pushing message to appointed personnel for talkback broadcasting and responding based on 4G network |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202211066706.9A CN115412864A (en) | 2022-09-01 | 2022-09-01 | System for pushing message to appointed personnel for talkback broadcasting and responding based on 4G network |
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2016045479A1 (en) * | 2014-09-25 | 2016-03-31 | 北京橙鑫数据科技有限公司 | Customer service call processing method and apparatus |
| CN108306897A (en) * | 2018-04-10 | 2018-07-20 | 红云红河烟草(集团)有限责任公司 | Voice calling system based on PC client digital signal conversion |
| CN110211001A (en) * | 2019-05-17 | 2019-09-06 | 深圳追一科技有限公司 | A kind of hotel assistant customer service system, data processing method and relevant device |
| CN111510561A (en) * | 2020-06-18 | 2020-08-07 | 北京云迹科技有限公司 | Method, device, storage medium and equipment for distributing task requests |
| CN112769680A (en) * | 2021-01-14 | 2021-05-07 | 深圳市富联芯微科技有限公司 | Enterprise instant voice service center management method, system and storage medium |
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- 2022-09-01 CN CN202211066706.9A patent/CN115412864A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2016045479A1 (en) * | 2014-09-25 | 2016-03-31 | 北京橙鑫数据科技有限公司 | Customer service call processing method and apparatus |
| CN108306897A (en) * | 2018-04-10 | 2018-07-20 | 红云红河烟草(集团)有限责任公司 | Voice calling system based on PC client digital signal conversion |
| CN110211001A (en) * | 2019-05-17 | 2019-09-06 | 深圳追一科技有限公司 | A kind of hotel assistant customer service system, data processing method and relevant device |
| CN111510561A (en) * | 2020-06-18 | 2020-08-07 | 北京云迹科技有限公司 | Method, device, storage medium and equipment for distributing task requests |
| CN112769680A (en) * | 2021-01-14 | 2021-05-07 | 深圳市富联芯微科技有限公司 | Enterprise instant voice service center management method, system and storage medium |
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Application publication date: 20221129 |