CN115409205A

CN115409205A - Equipment fault reporting method, device, system, equipment and computer storage medium

Info

Publication number: CN115409205A
Application number: CN202110575908.5A
Authority: CN
Inventors: 谭志权
Original assignee: SF Technology Co Ltd
Current assignee: SF Technology Co Ltd
Priority date: 2021-05-26
Filing date: 2021-05-26
Publication date: 2022-11-29

Abstract

The application provides a method, a device, a system, equipment and a computer storage medium for equipment fault reporting; the method comprises the following steps: receiving an equipment failure reporting request, and acquiring an associated equipment identifier in the equipment failure reporting request; inquiring a preset equipment information base to obtain equipment basic information corresponding to the equipment identification; calling a target log acquisition node corresponding to the equipment basic information so as to acquire a fault log of the target equipment corresponding to the equipment identification through the target log acquisition node; sending the fault log to a preset storage node so as to store the fault log through the preset storage node; receiving storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request, and sending the storage address information to a manufacturer node corresponding to the equipment identifier; a plurality of log collection nodes are deployed in the application, and the log collection nodes are called to collect fault logs according to the basic information of the equipment, so that automatic and safe fault reporting is realized.

Description

Equipment fault reporting method, device, system, equipment and computer storage medium

Technical Field

The application relates to the technical field of equipment operation and maintenance, in particular to an equipment fault reporting method, device, system, equipment and computer storage medium.

Background

The equipment is an essential part of the whole computer network system, along with the development of the internet technology, the operation and maintenance of the equipment is an important part in the operation and maintenance work of the internet, and the equipment fault management is an important link in the operation and maintenance process of the equipment.

The equipment operation and maintenance management comprises the following steps: and device fault reporting, device maintenance, and the like, in the conventional device fault reporting method, the collected device log is generally analyzed, and in the case that a device fault is found, the device log of the faulty device is provided to a device manufacturer as repair information to complete repair of the device. The device fault processing mode needs manual control to collect hardware logs, and is time-consuming, labor-consuming and prone to errors; and reporting the hardware log file to a manufacturer or a maintainer, which is lack of file security verification and has security risk; in addition, the log collection operation is complex because the types of the equipment are different and the environments of the equipment are different; leading to a complex overall equipment failure reporting processing flow.

Disclosure of Invention

The application provides a method, a device, a system, equipment and a computer storage medium for equipment fault reporting, and aims to solve the technical problems that the existing equipment fault information is collected through manual monitoring, log collection operation is complex, fault reporting and file sending are risky, and the whole equipment fault reporting processing flow is complex.

In one aspect, the present application provides an equipment fault reporting method, including the following steps:

receiving an equipment failure reporting request, and acquiring an associated equipment identifier in the equipment failure reporting request;

inquiring a preset equipment information base, and acquiring equipment basic information corresponding to the equipment identification;

calling a target log acquisition node corresponding to the equipment basic information so as to acquire a fault log of the target equipment corresponding to the equipment identification through the target log acquisition node;

sending the fault log to a preset storage node so as to store the fault log through the preset storage node;

and receiving storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request, and sending the storage address information to the manufacturer node corresponding to the equipment identifier.

In some embodiments of the present application, after querying a preset device information base and obtaining device basic information corresponding to the device identifier, the method includes:

extracting warranty time information in the equipment basic information, and judging whether the target equipment corresponding to the equipment identification is in a warranty period according to the warranty time information;

if the target equipment corresponding to the equipment identification is not in the warranty period, sending the equipment fault report request to a manufacturer node corresponding to the equipment identification;

and if the target equipment corresponding to the equipment identification is in a warranty period, executing a step of calling a target log acquisition node corresponding to the equipment basic information so as to acquire a fault log of the target equipment corresponding to the equipment identification through the target log acquisition node.

In some embodiments of the present application, the invoking a target log collection node corresponding to the device basic information to collect, by the target log collection node, a fault log of a target device corresponding to the device identifier includes:

extracting physical position information in the equipment basic information, inquiring preset node deployment information, and acquiring a log collection node identifier corresponding to the physical position information;

extracting network environment information in the equipment basic information, and configuring a target log collection node corresponding to the log collection node identifier according to the network environment information;

and calling the configured target log collection node to collect the fault log of the target equipment corresponding to the equipment identifier through the target log collection node.

In some embodiments of the present application, after the target log collection node corresponding to the device basic information is called to collect, by the target log collection node, a fault log of a target device corresponding to the device identifier, the method includes:

inquiring a preset encryption algorithm mapping relation, acquiring a target encryption algorithm corresponding to the equipment identifier, and encrypting the fault log according to the target encryption algorithm;

and when the fault log is detected to be encrypted, the step of sending the fault log to a preset storage node so as to store the fault log through the preset storage node is executed.

In some embodiments of the present application, the,

after the target log collection node corresponding to the device basic information is called to collect the fault log of the target device corresponding to the device identifier through the target log collection node, the method comprises the following steps:

inquiring a preset storage time relation, and acquiring target storage time corresponding to the equipment identifier;

associating the fault log with the target saving time, and executing the step of sending the fault log to a preset storage node so as to save the fault log through the preset storage node;

and when the target storage time is reached, sending a log deleting instruction to the preset storage node so as to control to delete the fault log in the preset storage node.

In some embodiments of the present application, the,

after receiving the storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request, and sending the storage address information to the manufacturer node corresponding to the equipment identifier, the method includes:

deleting the fault log after the manufacturer node is detected to subscribe the fault log of the storage address information;

and when the manufacturer node is detected to finish updating the target equipment, acquiring the updated equipment basic information of the target equipment, and sending the updated equipment basic information to a preset equipment information base.

On the other hand, this application still provides an equipment fault reporting device, equipment fault reporting device includes:

the device comprises a request receiving module, a fault reporting module and a fault reporting module, wherein the request receiving module is used for receiving a device fault reporting request and acquiring a device identifier associated in the device fault reporting request;

the information acquisition module is used for inquiring a preset equipment information base and acquiring equipment basic information corresponding to the equipment identification;

the calling and collecting module is used for calling a target log collecting node corresponding to the basic information of the equipment so as to collect a fault log of the target equipment corresponding to the equipment identification through the target log collecting node;

the sending and saving module is used for sending the fault log to a preset storage node so as to save the fault log through the preset storage node;

and the association sending module is used for receiving the storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request and sending the storage address information to the manufacturer node corresponding to the equipment identifier.

On the other hand, the present application further provides an equipment failure reporting system, the equipment failure reporting system includes a communication-connected equipment failure reporting node, a log collecting node, and a preset storage node, and the equipment failure reporting system executes the following steps:

the equipment fault reporting node is used for receiving an equipment fault reporting request and acquiring an associated equipment identifier in the equipment fault reporting request;

the equipment fault reporting node is used for inquiring a preset equipment information base and acquiring equipment basic information corresponding to the equipment identification;

the equipment fault reporting node is used for calling a target log acquisition node corresponding to the equipment basic information;

the log acquisition node is used for acquiring a fault log of the target equipment corresponding to the equipment identifier and sending the fault log to an equipment fault reporting node;

the equipment fault reporting node is used for receiving a fault log sent by the log acquisition node and sending the fault log to a preset storage node;

the preset storage node is used for receiving the fault log sent by the equipment fault reporting node and sending the storage address of the fault log to the equipment fault reporting node;

and the equipment fault reporting node is used for receiving the storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault reporting request and sending the storage address information to the manufacturer node corresponding to the equipment identifier.

On the other hand, this application still provides an equipment of reporting obstacles, equipment of reporting obstacles equipment includes equipment failure reporting node, log collection node and predetermines arbitrary one or more of storage node, set up in the equipment of reporting obstacles:

one or more processors;

a memory; and

one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the processor to implement the device troubleshooting method.

In another aspect, the present application further provides a computer storage medium, on which a computer program is stored, where the computer program is loaded by a processor to execute the steps in the equipment failure reporting method.

The equipment fault reporting method provided by the application comprises the following steps: the equipment fault reporting node receives an equipment fault reporting request and acquires an associated equipment identifier in the equipment fault reporting request; inquiring a preset equipment information base, and acquiring equipment basic information corresponding to the equipment identification; calling a target log acquisition node corresponding to the equipment basic information so as to acquire a fault log of the target equipment corresponding to the equipment identification through the target log acquisition node; sending the fault log to a preset storage node so as to store the fault log through the preset storage node; receiving storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request, and sending the storage address information to a manufacturer node corresponding to the equipment identifier; in the embodiment of the application, a plurality of log collection nodes are deployed in advance, the log collection nodes are called according to basic information of equipment to collect fault logs, automatic collection of the fault logs is achieved, the collected fault logs are sent to preset storage nodes, the manufacturer nodes inquire the preset storage nodes to obtain the fault logs, the manufacturer nodes do not need to directly obtain fault reporting logs from the fault reporting nodes of the equipment, safety of the fault reporting nodes of the equipment is guaranteed, the fault reporting nodes of the equipment serve as a control center of the fault reporting flow of the equipment, automatic control adjustment of the fault reporting flow of the equipment is achieved, and the fault reporting flow of the equipment is concise and standard.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a schematic view of a scenario of an equipment fault reporting method provided in an embodiment of the present application;

FIG. 2 is a flow chart illustrating an embodiment of an apparatus failure reporting method according to an embodiment of the present application;

fig. 3 is a flowchart illustrating an embodiment of fault reporting of equipment according to an equipment warranty period in the fault reporting method of the application;

fig. 4 is a schematic flowchart of an embodiment of invoking a target log collection node to collect a fault log in the device failure reporting method provided in the embodiment of the present application;

FIG. 5 is a flowchart illustrating an embodiment of encryption management of a fault log in a device failure reporting method provided in an embodiment of the present application;

FIG. 6 is a flowchart illustrating an embodiment of performing deletion management on a fault log in the device failure reporting method provided in the embodiment of the present application;

FIG. 7 is a flowchart illustrating an embodiment of updating basic device information in a device failure reporting method provided in an embodiment of the present application;

FIG. 8 is a schematic structural diagram of an embodiment of an equipment fault reporting device provided in an embodiment of the present application;

FIG. 9 is a detailed view of an embodiment of an equipment fault reporting system provided in an embodiment of the present application;

fig. 10 is a schematic structural diagram of an embodiment of the equipment failure reporting equipment provided in the embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any inventive step, are within the scope of the present invention.

In the description of the present invention, it is to be understood that the terms "center", "longitudinal", "lateral", "length", "width", "thickness", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", etc. indicate orientations or positional relationships based on those shown in the drawings, and are only for convenience of description and simplicity of description, but do not indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus, should not be considered as limiting the present invention. Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, features defined as "first", "second", may explicitly or implicitly include one or more of the described features. In the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.

In this application, the word "exemplary" is used to mean "serving as an example, instance, or illustration. Any embodiment described herein as "exemplary" is not necessarily to be construed as preferred or advantageous over other embodiments. The following description is presented to enable any person skilled in the art to make and use the invention. In the following description, details are set forth for the purpose of explanation. It will be apparent to one of ordinary skill in the art that the present invention may be practiced without these specific details. In other instances, well-known structures and processes are not shown in detail to avoid obscuring the description of the invention with unnecessary detail. Thus, the present invention is not intended to be limited to the embodiments shown, but is to be accorded the widest scope consistent with the principles and features disclosed herein.

The embodiments of the present application provide a method, an apparatus, a system, a device and a computer storage medium for device fault reporting, which are described in detail below.

The equipment fault reporting method is applied to an equipment fault reporting device, the equipment fault reporting device is arranged on an equipment fault reporting node, one or more processors, a memory and one or more application programs are arranged in the equipment fault reporting node, and the one or more application programs are stored in the memory and configured to be executed by the processor to realize the equipment fault reporting method; the equipment failure reporting node may be a terminal, for example, a mobile phone or a tablet computer, and the equipment failure reporting node may also be a server, or a service cluster formed by multiple servers.

As shown in fig. 1, fig. 1 is a scene schematic diagram of an apparatus fault reporting method according to an embodiment of the present disclosure, where an apparatus fault reporting scene includes an apparatus fault reporting node 100 (an apparatus fault reporting device is integrated in the apparatus fault reporting node 100), and a computer storage medium corresponding to an apparatus fault reporting is run in the apparatus fault reporting node 100 to execute a step of the apparatus fault reporting.

It should be understood that the equipment failure reporting node in the scenario of equipment failure reporting shown in fig. 1 or the device included in the equipment failure reporting node does not limit the embodiment of the present invention, that is, the number of devices, the system, and the type of devices included in the scenario of equipment failure reporting, or the number of devices and the type of devices included in each equipment do not affect the overall implementation of the technical solution in the embodiment of the present invention, and all of them may be calculated as equivalent replacements or derivatives of the technical solution claimed in the embodiment of the present invention.

The device failure reporting node 100 in the embodiment of the present invention is mainly used for: receiving an equipment failure reporting request, and acquiring an associated equipment identifier in the equipment failure reporting request; inquiring a preset equipment information base to obtain equipment basic information corresponding to the equipment identification; calling a target log acquisition node corresponding to the equipment basic information so as to acquire a fault log of the target equipment corresponding to the equipment identification through the target log acquisition node; sending the fault log to a preset storage node so as to store the fault log through the preset storage node; and receiving storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request, and sending the storage address information to a manufacturer node corresponding to the equipment identifier.

In this embodiment of the present invention, the device failure reporting node 100 may be an independent device failure reporting node, or may be a device failure reporting node network or a device failure reporting node cluster that is formed by device failure reporting nodes, for example, the device failure reporting node 100 described in this embodiment of the present invention includes, but is not limited to, a computer, a network host, a single network device failure reporting node, a plurality of network device failure reporting node sets, or a cloud device failure reporting node that is formed by a plurality of device failure reporting nodes. The cloud equipment fault reporting node is formed by a large number of computer or network equipment fault reporting nodes based on cloud computing (cloud computing).

Those skilled in the art can understand that the application environment shown in fig. 1 is only one application scenario related to the present embodiment, and does not constitute a limitation on the application scenario of the present embodiment, and that other application environments may further include more or fewer device failure reporting nodes than those shown in fig. 1, or a network connection relationship of the device failure reporting nodes, for example, only 1 device failure reporting node is shown in fig. 1, and it can be understood that the scenario of the device failure reporting method may further include one or more other device failure reporting nodes, which is not limited herein specifically; the device fault reporting node 100 may further include a memory for storing device fault reporting related data.

In addition, in the scenario of device fault reporting, the device fault reporting node 100 may be provided with a display device, or the device fault reporting node 100 is not provided with a display device and is in communication connection with an external display device 200, and the display device 200 is used for outputting a result of the device fault reporting method executed in the device fault reporting node. The device failure reporting node 100 may access the background database 300, the background database 300 may be a local memory of the device failure reporting node, the background database may also be set in the cloud, and the background database 300 stores information related to device failure reporting.

It should be noted that the scene schematic diagram of the device fault reporting method shown in fig. 1 is only an example, and the scene of the device fault reporting described in the embodiment of the present invention is for more clearly illustrating the technical solution of the embodiment of the present invention, and does not form a limitation on the technical solution provided by the embodiment of the present invention.

As shown in fig. 2, fig. 2 is a schematic flowchart of an embodiment of an equipment failure reporting method in the embodiment of the present application.

The method for reporting the fault of the equipment in the embodiment comprises the following steps of 201-205:

and 201, receiving an equipment failure report request, and acquiring an equipment identifier associated in the equipment failure report request.

The device failure reporting method in this embodiment is applied to a device failure reporting node, and the type of the device failure reporting node is not specifically limited, for example, the device failure reporting node is a client or a server.

The device fault reporting node receives a device fault reporting request, where a triggering manner of the device fault reporting request is not specifically limited, that is, the device fault reporting request may be actively triggered by a user, for example, the user inputs: the information of 'equipment fault reporting' actively triggers an equipment fault reporting request; the device fault reporting request may also be triggered automatically by a device fault reporting node, for example, when the device maintenance date is preset in the device fault reporting node, the device fault reporting request is triggered automatically, and when the device maintenance date is detected by the device fault reporting node, the device fault reporting request is triggered automatically.

After the device fault reporting node receives the device fault reporting request, the device fault reporting node obtains a device identifier associated in the device fault reporting request, where the device identifier is unique identification information of a target device that needs to monitor fault reporting, and the device identifier may be a device code or a device name, for example.

And 202, inquiring a preset equipment information base to obtain the equipment basic information corresponding to the equipment identification.

The device failure reporting node is preset with a device information base, where the device information base stores device basic information of a target device that needs to be monitored and reported, for example, the device information base stores device identification, device model, device production date, device production lot, device maintenance date, warranty time information, device manufacturer, device part information, physical location information, device network environment information, and the like.

The equipment fault reporting node inquires a preset equipment information base and acquires equipment basic information corresponding to the equipment identifier, wherein the equipment basic information is equipment model, equipment production date, equipment production batch, equipment maintenance date, warranty time information, equipment manufacturer, equipment part information, physical position information, equipment network environment information and the like.

And 203, calling a target log acquisition node corresponding to the device basic information so as to acquire a fault log of the target device corresponding to the device identifier through the target log acquisition node.

In this embodiment, a plurality of log collection nodes are deployed in advance, the log collection nodes are in communication connection with the equipment failure reporting node and the target equipment in a wired or wireless manner, and the log collection nodes collect fault logs of the target equipment and send the fault logs to the equipment failure reporting node.

After the equipment fault reporting node acquires the equipment basic information, the equipment fault reporting node analyzes the equipment basic information, determines physical position information and equipment network environment information in the equipment basic information, acquires a collecting node identifier corresponding to the physical position information and the equipment network environment information, and calls a target log collecting node corresponding to the collecting node identifier so as to collect fault logs of target equipment corresponding to the equipment identifier through the target log collecting node.

In this embodiment, the failure reporting node calls the target log collection node corresponding to the basic information of the device to collect the fault log, so that the comprehensiveness of failure reporting content collection can be achieved, and the convenience of collection of the target log collection node can be achieved.

And 204, sending the fault log to a preset storage node so as to store the fault log through the preset storage node.

In this embodiment, a storage node is preset, and the preset storage node is used for storing fault logs, and the preset storage node is arranged at the cloud end instead of being arranged in the local storage of the equipment fault reporting node, so that the fault reporting logs are not directly acquired from the equipment fault reporting node, the equipment fault reporting node can be prevented from being maliciously attacked, and meanwhile, fault log management is performed through the preset storage node, and data security is ensured.

For example, the preset storage node may be an FTP server (File Transfer Protocol, full english name); FTP is one of the protocols in TCP/IP protocol group, the FTP protocol includes two components, one is FTP server, the other is FTP customer end; wherein the FTP server is used for storing files, and the user can use the FTP client to access resources located on the FTP server through the FTP protocol. In addition, because the FTP transmission efficiency is very high, the protocol is generally adopted when large files are transmitted on the network; or an OSS (Object Storage Service, chinese full name: cloud Storage Service) is a massive, safe, low-cost and high-durability cloud Storage Service provided by the Aliskiu cloud.

And the equipment fault reporting node sends the fault log to a preset storage node so as to store the fault log to the preset storage node, and the preset storage node stores the fault log and sends the storage address information stored by the fault log to the equipment fault reporting node.

205, receiving the storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment failure report request, and sending the storage address information to the manufacturer node corresponding to the equipment identifier.

The equipment fault reporting node is used for receiving storage address information of a fault log fed back by a preset storage node, associating the storage address information with an equipment fault reporting request and sending the information to a manufacturer node corresponding to an equipment identifier, so that the manufacturer node can perform fault troubleshooting on target equipment.

In the embodiment of the application, a plurality of log collection nodes are deployed in advance, the log collection nodes are called according to basic information of equipment to collect fault logs, automatic collection of the fault logs is achieved, the collected fault logs are sent to preset storage nodes, the manufacturer nodes inquire the preset storage nodes to obtain the fault logs, the manufacturer nodes do not need to directly obtain fault reporting logs from the fault reporting nodes of the equipment, safety of the fault reporting nodes of the equipment is guaranteed, the fault reporting nodes of the equipment serve as a control center of the fault reporting flow of the equipment, automatic control adjustment of the fault reporting flow of the equipment is achieved, and the fault reporting flow of the equipment is concise and standard.

In this embodiment, the preset device information base of the device failure reporting node stores device basic information, the device basic information includes warranty time information, and the device failure reporting node may determine whether to collect a fault log according to the warranty time information, specifically:

as shown in fig. 3, fig. 3 is a flowchart illustrating an embodiment of performing an equipment fault report according to an equipment warranty period in the equipment fault report method in the embodiment of the present application.

In some embodiments of the present application, the method for equipment fault reporting includes the following steps 301 to 303:

301, extracting warranty time information in the device basis information, and judging whether the target device corresponding to the device identifier is in a warranty period according to the warranty time information.

And the equipment fault reporting node extracts the warranty time information in the equipment basic information, acquires the current time information, compares the current time information with the warranty time information, and judges whether the target equipment corresponding to the equipment identification is in the warranty period.

302, if the target device corresponding to the device identifier is not in the warranty period, send the device fault report request to the vendor node corresponding to the device identifier.

If the target equipment corresponding to the equipment identifier is not in the warranty period, the equipment fault reporting node sends the equipment fault reporting request to the manufacturer node corresponding to the equipment identifier, so that equipment manufacturers can perform timely equipment information maintenance.

303, if the target device corresponding to the device identifier is in a warranty period, executing a step of calling a target log collection node corresponding to the device basic information to collect a fault log of the target device corresponding to the device identifier through the target log collection node.

If the target device corresponding to the device identifier is in the warranty period, the device fault reporting node executes a step of calling a target log acquisition node corresponding to the device basic information to acquire a fault log of the target device corresponding to the device identifier through the target log acquisition node.

Referring to fig. 4, fig. 4 is a schematic flowchart of an embodiment of invoking a target log collection node to collect a fault log in the device failure reporting method provided in the embodiment of the present application.

In some embodiments of the present application, specifically, the step of the device failure reporting node calling the target log collection node to collect the fault log includes the following steps 401 to 403:

401, extracting physical location information in the device basis information, querying preset node deployment information, and acquiring a log collection node identifier corresponding to the physical location information.

In this embodiment, the preset node deployment information in the equipment failure reporting node refers to the pre-stored deployment information of the log collection node, for example, the log collection node identifier of the log collection node stored in the preset node deployment information, the physical location information of the log collection node, the network information of the log collection node, and the like.

The equipment fault reporting node extracts physical position information in the equipment basic information, queries preset node deployment information, and acquires a log acquisition node identifier corresponding to the physical position information, wherein the log acquisition node identifier refers to identification information for uniquely identifying the log acquisition node, and for example, the log acquisition node identifier refers to the number of the log acquisition node or the name of the log acquisition node.

402, extracting network environment information in the device basic information, and configuring a target log collection node corresponding to the log collection node identifier according to the network environment information.

The equipment fault reporting node extracts network environment information in the equipment basic information, and configures a log acquisition node identifier corresponding to a target log acquisition node according to the network environment information, namely, the network environment of the target equipment comprises a production environment, a disaster recovery environment and a test environment, different network environments have different information acquired by the target equipment, and the equipment fault reporting node configures the log acquisition node identifier corresponding to the target log acquisition node according to the network environment information, so that the information acquired by the target log acquisition node is more comprehensive and accurate.

And 403, calling the configured target log collection node to collect the fault log of the target device corresponding to the device identifier through the target log collection node.

The device fault reporting node calls the configured target log collection node, the fault log of the target device corresponding to the device identification is collected through the target log collection node, and the device fault reporting node acquires the collected fault log to send the fault log to the preset storage node.

In the embodiment of the application, the equipment fault reporting node calls the corresponding target log collecting node according to the equipment basic information, determines the log collecting node identifier according to the physical position of the target equipment, and calls the nearby log collecting node to collect the fault log, so that the log collection is more convenient and faster; and meanwhile, a target log acquisition node is configured, and the fault log of the target equipment corresponding to the equipment identifier is acquired through the target log acquisition node, so that the acquired fault log is more comprehensive and accurate.

Referring to fig. 5, fig. 5 is a schematic flowchart of an embodiment of encryption management of a fault log in the device failure reporting method provided in the embodiment of the present application.

In some embodiments of the present application, it is specifically described that the equipment failure reporting method further includes the following steps 501 to 502:

and 501, inquiring a mapping relation of a preset encryption algorithm, acquiring a target encryption algorithm corresponding to the equipment identifier, and encrypting the fault log according to the target encryption algorithm.

An encryption algorithm mapping relation is preset in the equipment failure reporting node, and the preset encryption algorithm mapping relation refers to a preset corresponding relation between an encryption algorithm and an equipment identifier.

And inquiring a mapping relation of a preset encryption algorithm by the equipment fault reporting node, acquiring a target encryption algorithm corresponding to the equipment identifier, wherein the encryption algorithm comprises but is not limited to MD5, sha-2, sha-3, bcrypt, SM3 and AES, and the equipment fault reporting node encrypts the fault log according to the target encryption algorithm.

It can be understood that, in this embodiment, partial encryption may be performed, for example, the device failure reporting node determines whether to encrypt according to the fault type, that is, the device failure reporting node parses the fault log to obtain the fault type in the fault log, for example, the device failure reporting node extracts a keyword in the fault log, and the device failure reporting node analyzes the keyword to determine the cause of the fault, so as to determine the fault type. The fault types can be set to different classifications according to different classification criteria, for example, software faults and hardware faults are classified according to the causes caused by the faults. If the fault type of the equipment fault reporting node is the target fault type, the target fault type can be set according to specific requirements, for example, the target fault type is the hardware fault type, and the fault log is encrypted when the fault type is the hardware fault type.

502, when it is detected that the encryption of the fault log is completed, the step of sending the fault log to a preset storage node is performed, so as to store the fault log through the preset storage node.

When the equipment fault reporting node detects that the encryption of the fault log is completed, the equipment fault reporting node executes the step of sending the fault log to a preset storage node so as to store the fault log through the preset storage node.

In this embodiment, the failure reporting node of the device encrypts the fault log, and sends the encrypted fault log to the preset storage node, so that the safety of the fault log can be ensured, and the fault log is prevented from being leaked in the transmission process.

Referring to fig. 6, fig. 6 is a schematic flowchart of an embodiment of performing deletion management on a fault log in the device failure reporting method provided in the embodiment of the present application.

In some embodiments of the present application, the equipment failure reporting method further includes the following steps 601-603:

601, inquiring a preset storage time relationship, and acquiring a target storage time corresponding to the device identifier.

The method comprises the steps that a preset storage time relationship is set for an equipment failure reporting node, and the preset storage time relationship refers to a preset mapping relationship between an equipment identifier and storage time, for example, the storage time in which xxx equipment is stored in the preset storage time relationship is one month; and inquiring the preset storage time relation by the equipment fault reporting node, and acquiring the target storage time corresponding to the equipment identifier.

And 602, associating the fault log with the target saving time, and executing the step of sending the fault log to a preset storage node so as to save the fault log through the preset storage node.

And the equipment fault reporting node associates the fault log with the target storage time, and sends the fault log to a preset storage node so as to store the fault log through the preset storage node.

603, when the target saving time is reached, sending a log deleting instruction to the preset storage node to control to delete the fault log in the preset storage node.

When the equipment failure reporting node reaches the target storage time, the equipment failure reporting node sends a log deleting instruction to the preset storage node to control deletion of the fault log in the preset storage node.

Referring to fig. 7, fig. 7 is a schematic flowchart of an embodiment of updating device basic information in the device failure reporting method provided in the embodiment of the present application.

In some embodiments of the present application, the equipment failure reporting method further includes the following steps 701-702:

701, deleting the fault log after detecting that the manufacturer node subscribes to the fault log of the storage address information;

the fault reporting node monitors fault log information in real time, and controls and deletes the fault log in the preset storage node after detecting that the manufacturer node subscribes the fault log of the storage address information, so that the fault log is burnt after being read.

And 702, when the manufacturer node is detected to finish updating the target equipment, acquiring updated equipment basic information of the target equipment, and sending the updated equipment basic information to a preset equipment information base.

After the manufacturer node repairs the target equipment, the manufacturer equipment reports maintenance progress to the equipment fault reporting node, when the equipment fault reporting node detects that the manufacturer node finishes updating the target equipment, the equipment fault reporting node acquires updated equipment basic information of the target equipment, and the equipment fault reporting node sends the updated equipment basic information to a preset equipment information base.

As shown in fig. 8, fig. 8 is a schematic structural diagram of an embodiment of the equipment fault reporting device.

In order to better implement the equipment failure reporting method in the embodiment of the present application, on the basis of the equipment failure reporting method, an equipment failure reporting apparatus is further provided in the embodiment of the present application, and the equipment failure reporting apparatus includes the following modules 801 to 805:

a request receiving module 801, configured to receive an equipment failure report request, and acquire an equipment identifier associated in the equipment failure report request;

the information obtaining module 802 is configured to query a preset device information base, and obtain device basic information corresponding to the device identifier;

a calling and collecting module 803, configured to call a target log collecting node corresponding to the device basic information, so as to collect, by the target log collecting node, a fault log of a target device corresponding to the device identifier;

a sending and saving module 804, configured to send the fault log to a preset storage node, so as to save the fault log through the preset storage node;

the association sending module 805 is configured to receive storage address information of the fault log fed back by the preset storage node, associate the storage address information with the device failure reporting request, and send the storage address information to the vendor node corresponding to the device identifier.

In some embodiments of the present application, the device fault reporting apparatus includes:

In some embodiments of the present application, the call collection module 803 includes:

and calling the configured target log acquisition node to acquire a fault log of the target equipment corresponding to the equipment identifier through the target log acquisition node.

and when the fault log is detected to be encrypted, sending the fault log to a preset storage node to store the fault log through the preset storage node.

In the embodiment of the application, a plurality of log collection nodes are deployed in advance, the equipment fault reporting device calls the log collection nodes to collect fault logs according to the basic information of the equipment, automatic collection of the fault logs is achieved, the collected fault logs are sent to the preset storage nodes, the manufacturer nodes inquire the preset storage nodes to obtain the fault logs, the manufacturer nodes do not need to directly obtain the fault logs from the equipment fault reporting nodes, safety of the equipment fault reporting nodes is guaranteed, the equipment fault reporting nodes serve as a control center of the equipment fault reporting flow, automatic management and control adjustment of the equipment fault reporting flow is achieved, and the equipment fault reporting flow is concise and standard.

The embodiment of the invention also provides an equipment fault reporting system, which comprises an equipment fault reporting node, a log acquisition node and a preset storage node which are in communication connection, and the equipment fault reporting system executes the following steps:

Referring to fig. 9, fig. 9 is a schematic diagram of a specific scenario of an embodiment of an equipment failure reporting system provided in the embodiment of the present application;

in the equipment failure reporting system in the embodiment, the log collection nodes implement multi-node deployment in the unavailable available areas, and load balancing calls collection tasks, after one node is down, the other node continues to provide services, so that the reliability of the system is ensured; each node corresponding to the log collection is communicated with the IP network section corresponding to the available area; encrypting the collected log packets, uploading the log packets to a storage medium, and converting the log packets into downloadable links; setting an expiration time for a log packet uploaded to a storage medium, and regularly clearing a historical log; the nodes covered by the whole hardware fault reporting whole process include but are not limited to user fault reporting, log analysis, change arrangement, fault recording and fault reporting; when the user reports the fault, the system can display the historical fault reporting record according to the equipment serial number.

The equipment failure reporting node can select an accurate failure reporting object according to whether the target equipment is over-guaranteed; the equipment fault reporting node can automatically match the available area where the target equipment is located according to the equipment position and call the target log collection node corresponding to the available area to execute log collection; the automatic log collection process supports manual stop, manual log collection is supported after collection is stopped, log files are uploaded, and the system encrypts the uploaded files and reports failure to a manufacturer node or a service provider node; the log types collected by the equipment failure reporting node include but are not limited to log files required by failure reporting, such as in-band logs, out-of-band logs, black box logs and the like.

The equipment fault reporting node is controlled through a fault reporting full flow, so that the problem that the work needing to be handed over is inconvenient to follow after shift change in the morning, noon and evening is solved; the automatic fault reporting device solves the problems that manual fault reporting is time-consuming and labor-consuming; the equipment fault reporting node stores the log through the preset storage node, so that the problems that the sending of log files occupies mail resources, and a large file needs to be split for sending a plurality of mails are solved; log files are automatically collected and encrypted without manual intervention, so that the risk of leakage of confidential files of companies is eliminated; the multiple nodes are deployed and have balanced load, so that the stability of the log collection nodes is improved, and when one node is down, the service can still be normally provided; the diversified ways of reporting the information to the manufacturer or the maintenance service provider, including but not limited to mails and APIs, solve the problem of the simplification of the docking way.

The embodiment of the invention also provides equipment failure reporting equipment which comprises any one or more of an equipment failure reporting node, a log acquisition node and a preset storage node; fig. 10 is a schematic structural diagram of an embodiment of the equipment failure reporting apparatus provided in the embodiment of the present application, as shown in fig. 10.

Any one of the device fault reporting devices provided by the embodiments of the present invention is integrated with the device fault reporting device, and the device fault reporting device is provided with:

one or more processors;

a memory; and

one or more application programs, wherein the one or more application programs are stored in the memory and configured to be executed by the processor for performing the steps of the equipment failure method described in any of the above-described equipment failure method embodiments.

Specifically, the method comprises the following steps: the device failure reporting device may include components such as a processor 901 of one or more processing cores, memory 902 of one or more computer storage media, a power supply 903, and an input unit 804. Those skilled in the art will appreciate that the configuration of the equipment barrier shown in FIG. 10 does not constitute a limitation of the equipment barrier, and may include more or fewer components than shown, or some components in combination, or a different arrangement of components. Wherein:

the processor 901 is a control center of the equipment fault reporting device, connects various parts of the whole equipment fault reporting device by using various interfaces and lines, and executes various functions and processes data of the equipment fault reporting device by running or executing software programs and/or modules stored in the memory 902 and calling data stored in the memory 902, thereby performing overall monitoring on the equipment fault reporting device. Optionally, processor 901 may include one or more processing cores; preferably, the processor 901 may integrate an application processor, which mainly handles operating systems, user interfaces, application programs, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 901.

The memory 902 may be used to store software programs and modules, and the processor 901 performs various functional applications and data processing by operating the software programs and modules stored in the memory 902. The memory 902 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required by at least one function (such as a sound playing function, a training playing function, etc.), and the like; the storage data area may store data created according to use of the device failure reporting device, and the like. Further, the memory 902 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 902 may also include a memory controller to provide the processor 901 access to the memory 902.

The device fault reporting device further comprises a power supply 903 for supplying power to each component, and preferably, the power supply 903 may be logically connected to the processor 901 through a power management system, so that functions of managing charging, discharging, power consumption management and the like are realized through the power management system. The power supply 903 may also include any component including one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.

The device fault reporting device may further include an input unit 804, the input unit 804 being operable to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function controls.

Although not shown, the device failure reporting device may further include a display unit and the like, which will not be described in detail herein. Specifically, in this embodiment, the processor 901 in the device fault reporting device loads an executable file corresponding to a process of one or more application programs into the memory 902 according to the following instructions, and the processor 901 runs the application programs stored in the memory 902, so as to implement various functions as follows:

It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions or by associated hardware controlled by the instructions, which may be stored in a computer storage medium and loaded and executed by a processor.

To this end, an embodiment of the present invention provides a computer storage medium, which may include: read Only Memory (ROM), random Access Memory (RAM), magnetic or optical disks, and the like. The computer program is loaded by a processor to execute the steps of any one of the equipment failure reporting methods provided by the embodiments of the present invention. For example, the computer program may be loaded by a processor to perform the steps of:

inquiring a preset equipment information base to obtain equipment basic information corresponding to the equipment identification;

and receiving storage address information of the fault log fed back by the preset storage node, associating the storage address information with the equipment fault report request, and sending the storage address information to a manufacturer node corresponding to the equipment identifier.

In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and parts that are not described in detail in a certain embodiment may refer to the above detailed descriptions of other embodiments, which are not described herein again.

In a specific implementation, each unit or structure may be implemented as an independent entity, or may be combined arbitrarily to be implemented as one or several entities, and the specific implementation of each unit or structure may refer to the foregoing method embodiment, which is not described herein again.

The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.

The above detailed description is provided for the equipment fault reporting method provided in the embodiment of the present application, and a specific example is applied in the present application to explain the principle and the implementation of the present invention, and the description of the above embodiment is only used to help understanding the method of the present invention and the core idea thereof; meanwhile, for those skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.

Claims

1. A device fault reporting method is characterized by comprising the following steps:

2. The device failure reporting method according to claim 1, wherein after querying a preset device information base and obtaining device basic information corresponding to the device identifier, the method includes:

3. The device failure reporting method of claim 1, wherein the invoking a target log collection node corresponding to the device basic information to collect a fault log of a target device corresponding to the device identifier by the target log collection node comprises:

4. The device fault reporting method according to claim 1, wherein after the target log collecting node corresponding to the device basic information is called to collect, by the target log collecting node, a fault log of a target device corresponding to the device identifier, the method includes:

5. The device failure reporting method according to claim 1, wherein after the target log collection node corresponding to the device basic information is called to collect a fault log of a target device corresponding to the device identifier by the target log collection node, the method includes:

6. The device failure reporting method according to any one of claims 1 to 5, wherein after receiving the storage address information of the fault log fed back by the preset storage node, associating the storage address information with the device failure reporting request, and sending the storage address information to a vendor node corresponding to the device identifier, the method includes:

7. An equipment fault reporting device, characterized in that, equipment fault reporting device includes:

the request receiving module is used for receiving an equipment failure reporting request and acquiring an associated equipment identifier in the equipment failure reporting request;

the calling acquisition module is used for calling a target log acquisition node corresponding to the equipment basic information so as to acquire a fault log of the target equipment corresponding to the equipment identifier through the target log acquisition node;

8. The equipment fault reporting system is characterized by comprising equipment fault reporting nodes, log acquisition nodes and preset storage nodes which are in communication connection, and the equipment fault reporting system executes the following steps:

9. The utility model provides an equipment fault reporting equipment, its characterized in that, equipment fault reporting equipment includes equipment fault reporting node, log collection node and predetermines any one or more of storage node, set up in the equipment fault reporting equipment:

one or more processors;

a memory; and

one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the processor to implement the device troubleshooting method of any one of claims 1-6.

10. A computer storage medium having a computer program stored thereon, the computer program being loaded by a processor to perform the steps of the equipment failure reporting method of any one of claims 1 to 6.