CN115392204A

CN115392204A - Business handling method, system, electronic device and storage medium

Info

Publication number: CN115392204A
Application number: CN202211046709.6A
Authority: CN
Inventors: 李秦禾子; 申亚坤
Original assignee: Bank of China Ltd
Current assignee: Bank of China Ltd
Priority date: 2022-08-30
Filing date: 2022-08-30
Publication date: 2022-11-25

Abstract

The application provides a business handling method, a system, electronic equipment and a storage medium, which can be applied to the field of big data or the field of finance, and can be used for extracting a plurality of pre-filling items from a business handling application form of a business handling request and classifying the pre-filling items to obtain a plurality of pre-filling basic information items and a plurality of pre-filling business information items; acquiring a target assembly result corresponding to the column information of each prefilled service information item from a preset simple answer library; filling corresponding pre-filled basic information items in the service transaction application table by using the target basic information of each target basic information item of the target assembly result to obtain corresponding complete basic information items; filling the corresponding pre-filled service information items in the service transaction application table by using the service information of the target service information item to obtain corresponding complete service information items; and when the filling of each pre-filled basic information item and each pre-filled service information item in the service processing application table is finished, processing the corresponding service by utilizing the generated corresponding target service application table.

Description

Business handling method, system, electronic device and storage medium

Technical Field

The present invention relates to the field of internet technologies, and in particular, to a method and a system for handling a service, an electronic device, and a storage medium.

Background

In daily life, when a banking outlet provides corresponding business handling services, the same processing flow is adopted for both common customers and special type customers, however, in the business handling process, a plurality of customer input items need to be filled in by the customers, which is inconvenient for the special type customers, and the special type customers often cannot fill in the customer input items as fast as normal customers, so that the business handling efficiency of the special type customers is low, and the business handling experience of the special type customers is poor.

Therefore, how to reduce the input times of the special type of clients can improve the business handling efficiency of the special type of clients and improve the business handling experience of the special type of clients.

Disclosure of Invention

In view of this, the present invention provides a service handling method, system, electronic device and storage medium, so as to achieve the purposes of improving the service handling efficiency of special clients and improving the service handling experience of special type clients.

A first aspect of the present invention discloses a method for handling a service, where the method includes:

receiving a service handling request sent by a target client; wherein the target customer is a special type of customer;

acquiring a service handling application form corresponding to the service handling request, and extracting a plurality of pre-filled items from the service handling application form;

classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items;

for each pre-filled service information item, acquiring a target assembly result corresponding to the column information of the pre-filled service information item from each target second assembly result of a preset simple answer library; the simple answer base is generated by utilizing a preset simple information base and first historical business transaction records of all associated clients associated with the target client; the simple information base is generated by utilizing a second historical business transaction record of the target client; a plurality of target basic information items in any one target assembly result are the same as a plurality of target basic information items in other target assembly results;

filling the corresponding pre-filled basic information items in the service processing application form by using the target basic information of each target basic information item of any one target assembly result to obtain a complete basic information item corresponding to each target basic information item;

filling the corresponding pre-filled service information items in the service transaction application table by using the service information of the target service information item to obtain corresponding complete service information items;

when detecting that each pre-filled basic information item and each pre-filled service information item in the service handling application table are filled completely, generating a corresponding target service application table;

and handling the corresponding service by using the target service application form.

Optionally, if the service handling request includes a target associated client, the pre-filling basic information items include a plurality of pre-filling basic information items of the target client and a plurality of pre-filling basic information items of the target associated user, and the method further includes:

for each pre-filled service information item, acquiring a target alternative corresponding to the column information of the pre-filled service information item from each alternative of the preset simple answer library; wherein the target alternatives comprise a plurality of associated target basis information items;

and filling pre-filled basic information items corresponding to the target associated customers in the business handling application form by utilizing associated target basic information of each associated target basic information item in any target alternative to obtain a complete basic information item corresponding to each associated target basic information item.

Optionally, the method further includes:

calculating the key degree among all the prefilled service information items;

and marking the prefilled service information items with the key degrees larger than a preset key degree threshold value in each prefilled service information item as key labels.

Optionally, before transacting the corresponding service by using the target service application form, the method further includes:

outputting the service information of the complete service information item with the key label in the target service application table to prompt the target client to confirm the output service information;

wherein, the handling of corresponding services by using the target service application form comprises:

and when the confirmation operation of the target client on the service information of the complete service information item marked as the key label in the target service application table is detected, transacting the corresponding service by using the target service application table.

Optionally, the generating a simple information base by using the second historical service transaction record of the target client includes:

acquiring a second historical service transaction record of the target client;

analyzing the second historical business transaction record, and extracting a plurality of second client input items from the second historical business transaction record;

classifying each second client input item according to a preset index library and a plurality of label items to obtain a plurality of second basic information items and a plurality of second service information items;

and aiming at each second service information item, assembling the second service information item and each second basic information item, performing second assembly on the result, and generating a simple information base according to each second assembly result.

Optionally, the generating a simple solution library by using a preset simple information library and first historical service transaction records of each associated client associated with the target client includes:

acquiring a first historical service transaction record of each associated client corresponding to the target client;

analyzing the first historical business transaction record, and extracting a plurality of first client input items from the first historical business transaction record;

classifying the first client input items according to a preset index library and a plurality of label items to obtain a plurality of first basic information items and a plurality of first service information items;

for each first service information item, assembling the first service information item and each first basic information item, and obtaining a first assembly result;

for each first assembly result and each second assembly result, if the matching degree of the second assembly result and the first assembly result is greater than a preset matching degree, adding the second assembly results to obtain a target second assembly result, and associating the first assembly result serving as a candidate with field information in a second service information item in the target second assembly result;

and generating a simple answer library according to each target second assembly result and each alternative.

Optionally, the classifying, according to a preset index library and a plurality of label items, each of the first client input items to obtain a plurality of first basic information items and a plurality of first service information items includes:

matching the first customer input items with any basic information field of a preset index library in each first customer input item to determine the first customer input items as first basic information items;

and determining the first client input item matched with any one of a plurality of preset label items in each first client input item as a first service information item.

A second aspect of the present invention discloses a business handling system, which includes:

a service transaction request receiving unit, configured to receive a service transaction request sent by a target client; wherein the target customer is a special type of customer;

a first extraction unit, configured to obtain a service handling application table corresponding to the service handling request, and extract a plurality of pre-filled items from the service handling application table;

the first classification unit is used for classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items;

a target assembly result obtaining unit, configured to obtain, for each pre-filled service information item, a target assembly result corresponding to field information of the pre-filled service information item from each target second assembly result of a preset simple answer library; the simple answer library is generated by a simple answer library generating unit by utilizing a preset simple information library and first historical business transaction records of all associated clients associated with the target client; the simple information base is generated by a simple information base generating unit by utilizing a second historical business transaction record of the target client; a plurality of target basic information items in any one target assembly result are the same as a plurality of target basic information items in other target assembly results;

a first filling unit, configured to fill the corresponding pre-filled basic information item in the service transaction application table with the target basic information of each target basic information item of any one of the target assembly results, to obtain a complete basic information item corresponding to each target basic information item;

a second filling unit, configured to fill, by using the service information of the target service information item, a corresponding pre-filled service information item in the service transaction application table to obtain a corresponding complete service information item;

a target service application form generating unit, configured to generate a corresponding target service application form when it is detected that each pre-filled basic information item and pre-filled service information item in the service transaction application form are filled;

and the service handling unit is used for handling the corresponding service by using the target service application form.

A third aspect of the present invention discloses an electronic apparatus comprising: the system comprises a processor and a memory, wherein the processor and the memory are connected through a communication bus; the processor is used for calling and executing the program stored in the memory; the memory is used for storing a program for implementing the business transaction method disclosed in the first aspect of the present invention.

In a fourth aspect, the present invention discloses a computer-readable storage medium, in which computer-executable instructions are stored, and the computer-executable instructions are used for executing the service handling method disclosed in the first aspect of the present invention.

The invention provides a business handling method, a system, electronic equipment and a storage medium, which can generate a simple answer-back library by utilizing a preset simple information library and a first historical business handling record of each associated client associated with a target client in advance; generating a simple information base by using a second historical service transaction record of the target client; so as to receive the business transaction request sent by the target client of a special type; acquiring a service handling application form corresponding to the service handling request, and extracting a plurality of pre-filled items from the service handling application form; classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items; aiming at each pre-filled service information item, acquiring a target assembly result corresponding to each pre-filled basic information item and column information of the pre-filled service information item from a preset simple answer library; the target assembly result comprises a plurality of target basic information items and target service information items; then, corresponding pre-filled basic information items in the service handling application table can be filled by using the target basic information of the target basic information items to obtain corresponding complete basic information items, and the pre-filled service information items in the service handling application table can be filled by using the service information of the target service information items to obtain corresponding complete service information items, so that the input times of special type clients are greatly reduced, the service handling efficiency of the special clients can be improved, and the service handling experience of the special type clients can also be improved; and finally, when detecting that each pre-filled basic information item and each pre-filled service information item in the service transaction application table are filled completely, generating a corresponding target service application table, and transacting the corresponding service by using the target service application table.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

Fig. 1 is a schematic flow chart of a method for generating a simple and easy answer base by using a second historical service transaction record of a target client and by using a preset simple information base and first historical service transaction records of each associated client associated with the target client according to an embodiment of the present invention;

fig. 2 is a schematic flowchart of a service information method according to an embodiment of the present invention;

fig. 3 is a schematic structural diagram of a service handling system according to an embodiment of the present invention;

fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

The term "including" and variations thereof as used herein is intended to be open-ended, i.e., "including but not limited to". The term "based on" is "based, at least in part, on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". Relevant definitions for other terms will be given in the following description.

It should be noted that the terms "first", "second", and the like in the present disclosure are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence of the functions performed by the devices, modules or units.

It is noted that references to "a", "an", and "the" modifications in the disclosure are exemplary rather than limiting, and that those skilled in the art will understand that "one or more" unless the context clearly dictates otherwise.

It should be noted that the business handling method provided by the invention can be used in the technical field of cloud computing or the financial field. The above is merely an example, and does not limit the application field of the service transaction provided by the present invention.

Referring to fig. 1, a schematic flow chart of a method for generating a simple and easy answer base by using a second historical service transaction record of a target client and by using a preset simple information base and first historical service transaction records of each associated client associated with the target client according to an embodiment of the present invention is shown, where the method specifically includes the following steps:

s101: and acquiring a second historical business transaction record of the target client.

In the specific execution process of step S101, for each specific type of target client, the historical service transaction record of the target client may be obtained, and for convenience of distinction, the historical service transaction record of the target client is referred to as a second historical service transaction record.

It should be noted that the specific type of target client may be a client suffering from eye diseases, difficulty in movement, hand diseases, and voice difficulties.

S102: the second historical business transaction record is analyzed, and a plurality of second client input items are extracted from the second historical business transaction record.

In the specific execution process of step S102, after the second historical transaction record of the target client is acquired, a plurality of second client input items input by the target client may be extracted from the acquired second historical transaction record.

S103: and classifying the second client input items according to a preset index library and a plurality of label items to obtain a plurality of second basic information items and a plurality of second service information items.

In this embodiment of the present invention, an index library may be preset, where the preset index library includes a plurality of basic information fields, and the plurality of basic information fields include a name field, a gender field, a certificate number field, a phone number field, and the like, and may be set according to actual applications, which is not limited in the embodiment of the present invention.

In the embodiment of the present application, a plurality of tag items related to each service may be preset.

In the specific process of executing step S103, for each second customer input item, the second customer input item is matched with each basic information field in the preset index library, and if the second customer input item is successfully matched with any basic information field in the preset index library, the second customer input item is determined as the second basic information item.

And calculating the matching degree of each second customer input item and each label item, and if the matching degree is higher than a preset matching degree threshold value, determining the second customer input item as a second service information item.

It should be noted that after a plurality of second service information items are determined from each second client input item, the service processing times corresponding to each second service information item may be arranged in a reverse order.

S104: and aiming at each second service information item, assembling the second service information item and each second basic information item, and generating a simple information base according to a second assembly result.

In the specific execution process of step S104, after a plurality of second service information items are determined from each second customer input item, for each second service information item, the second service information item and each second basic information item are assembled, and a second assembly result is generated, and the simple information base is generated according to each second assembly result.

S105: and acquiring first historical service handling information of each associated client corresponding to the target client.

S106: the first historical business transaction record is analyzed, and a plurality of first client input items are extracted from the first historical business transaction record.

S107: and classifying the first client input items according to a preset index library and a plurality of label items to obtain a plurality of first basic information items and a plurality of first service information items.

Optionally, in this embodiment of the application, the first customer input item is matched with any basic information field of a preset index library in each first customer input item, and is determined as a first basic information item; and determining the first client input item matched with any one of the preset plurality of label items in each first client input item as a first service information item.

Specifically, for each customer input item, the first customer input item is matched with each basic information field in a preset index library, and if the first customer input item is successfully matched with any basic information field in the preset index library, the first customer input item is determined to be the first basic information item. And calculating the matching degree of the first customer input item and each label item aiming at each second customer input item, and if the matching degree is higher than a preset matching degree threshold value, determining the first customer input item as a first service information item.

S108: and aiming at each first service information item, assembling the first service information item and each first basic information item, and obtaining a first assembly result.

S109: and for each first assembly result and each second assembly result, if the matching degree of the second assembly result and the first assembly result is greater than the preset matching degree, adding the second assembly results to obtain a target second assembly result, and associating the first assembly result serving as a candidate with the field information in the second service information item in the target second assembly result.

S110: and generating a simple answer library according to each target second assembly result and each alternative.

It should be noted that, the corresponding simple answer library may also be generated by the first m target second assembly results in each target second assembly result and the corresponding alternative items.

In the embodiment of the application, a simple and easy answer library can be generated in advance by utilizing a preset simple information library and first historical business transaction records of all associated clients associated with a target client; generating a simple information base by using a second historical service transaction record of the target client; so as to receive the business transaction request sent by the target client of a special type; acquiring a service handling application form corresponding to the service handling request, and extracting a plurality of pre-filled items from the service handling application form; classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items; aiming at each prefilled service information item, acquiring target assembly results corresponding to each prefilled basic information item and column information of the prefilled service information item from a preset simple answer library; the target assembly result comprises a plurality of target basic information items and target service information items; and then the corresponding pre-filled basic information items in the business handling application form can be filled by utilizing the target basic information of the target basic information items to obtain corresponding complete basic information items, and the pre-filled business information items in the business handling application form can be filled by utilizing the business information of the target business information items to obtain corresponding complete business information items, so that the input times of special type customers are greatly reduced, the business handling efficiency of the special type customers can be improved, and the business handling experience of the special type customers can also be improved.

Referring to fig. 2, a schematic flow chart of a service handling method provided by the embodiment of the present invention is shown, where the service handling method is adapted to the simple answer library generated in fig. 1, and the service handling method specifically includes the following steps:

s201: receiving a service handling request sent by a target client; wherein the target customer is a special type of customer.

S202: and acquiring a service handling application form corresponding to the service handling request, and extracting a plurality of pre-filled items from the service handling application form.

In the specific process of executing step S202, when receiving a service transaction request sent by a target client of a special type, a service transaction application form corresponding to a service requested to be handled in the service transaction request may be obtained, and the service transaction application form may be analyzed, so as to extract a plurality of pre-populated items from the service transaction application form.

S203: and classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items.

In the process of specifically executing step S203, for each pre-fill entry, the pre-fill entry is matched with each basic information field in the preset index library, and if the pre-fill entry is successfully matched with any basic information field in the preset index library, the pre-fill entry is determined as a pre-fill basic information entry.

And calculating the matching degree of each pre-filling item and each pre-filling item aiming at each pre-filling item, and determining the pre-filling item as a pre-filling service information item if the matching degree is higher than a preset matching degree threshold value.

S204: and calculating the key degree among the prefilled service information items, and marking corresponding key labels for the prefilled service information items of which the key degree is greater than a preset key degree threshold value in each prefilled service information item.

In the specific process of step S204, each of the pre-filled service information items may be sorted according to the filling order in the service application table, so that the column information of each of the pre-filled service information items sequentially calculates the criticality between two adjacent pre-filled service information items, and marks the corresponding key label on the pre-filled service information item corresponding to the criticality greater than the preset criticality threshold.

It should be noted that the pre-filled service information item with the key tag may be regarded as the key tag, and after the pre-filled service information item is filled with the corresponding service information, the filled service information needs to be output, so that the target client can determine the pre-filled service information item.

S205: and aiming at each pre-filled service information item, acquiring a target assembly result corresponding to the column information of the pre-filled service information item from each target second assembly result of the preset simple answer library.

The simple answer library is generated by utilizing a preset simple information library and first historical business transaction records of all associated clients associated with the target client; the simple information base is generated by utilizing a second historical business transaction record of the target client; the generation process of the simple information base and the simple answer base can refer to corresponding parts in fig. 1, and details are not repeated here.

In the process of specifically executing step S205, for each pre-filled service information item, a target assembly result corresponding to field information of the pre-filled service information item is obtained from each target second assembly result of the preset simple answer library, where the target assembly result includes a plurality of target basic information items and target service information items, and the plurality of target basic information items in any one target assembly result are the same as the plurality of target basic information items in other target assembly results.

S206: and filling the corresponding pre-filled basic information items in the business transaction application table by using the target basic information of each target basic information item of any target assembly result to obtain the corresponding complete basic information item of each target basic information item.

In the process of specifically performing step S206, since the plurality of target basic information items in any one of the target assembly results are the same as the plurality of target basic information items in other target assembly results, the target basic information of each target basic information item in any one of the target assembly results can be used to fill the corresponding pre-filled basic information item in the service processing application table, so as to obtain the complete basic information item corresponding to each target basic information item.

Further, in this embodiment of the application, it may be further determined whether the service transaction request includes a target associated client, and if the service request includes the target associated client, it indicates that the plurality of pre-filled basic information items include a plurality of pre-filled basic information items of the target associated user in addition to the plurality of pre-filled basic information items of the target client.

And aiming at each pre-filled service information item, acquiring a target alternative corresponding to the column information of the pre-filled service information item from each alternative of a preset simple answer library.

Because the plurality of associated target basic information items included in any one target alternative item are the same as the plurality of associated target basic information items included in the pinching target alternative item, the pre-filled basic information items corresponding to the target associated client in the service handling application table can be filled by utilizing the associated target basic information of each associated target basic information item in any one target alternative item, and the complete basic information item corresponding to each associated target basic information item is obtained.

S207: and filling the pre-filled service information items in the service transaction application table by using the service information of the target service information item to obtain corresponding complete service information items.

In the process of specifically executing step S207, for each pre-filled service information item, after it is determined that the pre-filled service information item corresponds to the target assembly result, the pre-filled service information items with the same column information in the service processing application table may be filled with the service information of the second service information item (for convenience of distinguishing, the second service information item in the target assembly result is referred to as the target service information item) in the target assembly result, so as to obtain a corresponding complete service information item.

S208: and when detecting that each pre-filled basic information item and each pre-filled service information item in the service handling application table are filled completely, generating a corresponding target service application table.

S209: and outputting the service information of the complete service information item with the key label in the target service application table to prompt the target client to confirm the output service information.

In the process of specifically executing step S209, after the corresponding target service application table is generated, it is determined that the complete service information item having the key tag exists in the target service application table, and the service information of the complete service information item having the key tag in the target service application table is output to prompt the target client to confirm the output service information, and when it is detected that the target client confirms the service information of the complete service information item marked as the key tag in the target service application table, the target service application table is used to handle the corresponding service.

It should be noted that, if it is detected that the target customer does not confirm the complete service information item having the key tag, the target assembly result corresponding to the field information of the complete service information item is obtained again from each target second assembly result of the preset simple answer library, the service information of the complete service information item is updated by using the service information of the target service information item in the obtained target assembly result, and the filled service information is output, and if the target customer does not confirm yet, the processing may be performed by the website teller machine. And when the target client completes corresponding business transaction, acquiring the transaction record of the transaction, and updating the simple information base and the simple standby database of the target client by using the business transaction record.

S210: and when the confirmation operation of the target client on the service information of the complete service information item marked as the key label in the target service application table is detected, handling the corresponding service by using the target service application table.

The invention provides a business handling method, which can generate a simple standby answer library by utilizing a preset simple information library and first historical business handling records of all associated clients associated with a target client in advance; generating a simple information base by using a second historical service transaction record of the target client; so as to receive the business transaction request sent by the target client of a special type; acquiring a service handling application form corresponding to the service handling request, and extracting a plurality of pre-filled items from the service handling application form; classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items; aiming at each prefilled service information item, acquiring target assembly results corresponding to each prefilled basic information item and column information of the prefilled service information item from a preset simple answer library; the target assembly result comprises a plurality of target basic information items and target service information items; then, corresponding pre-filled basic information items in the service handling application table can be filled by using the target basic information of the target basic information items to obtain corresponding complete basic information items, and the pre-filled service information items in the service handling application table can be filled by using the service information of the target service information items to obtain corresponding complete service information items, so that the input times of special type clients are greatly reduced, the service handling efficiency of the special clients can be improved, and the service handling experience of the special type clients can also be improved; and finally, when detecting that each pre-filled basic information item and each pre-filled service information item in the service transaction application table are filled completely, generating a corresponding target service application table, and transacting the corresponding service by using the target service application table.

Based on the service handling method provided by the embodiment of the present invention, correspondingly, the present invention further provides a service handling system, as shown in fig. 3, the service handling method includes:

a service handling request receiving unit 31, configured to receive a service handling request sent by a target client; wherein the target client is a client of a special type;

a first extracting unit 32, configured to obtain a service transaction application table corresponding to the service transaction request, and extract a plurality of pre-filled items from the service transaction application table;

a first classification unit 33, configured to classify each pre-filling item to obtain multiple pre-filling basic information items and multiple pre-filling service information items;

a target assembly result obtaining unit 34, configured to obtain, for each pre-filled service information item, a target assembly result corresponding to field information of the pre-filled service information item from each target second assembly result of the preset simple answer library; the simple and easy answer library is generated by a simple and easy answer library generating unit by utilizing a preset simple information library and first historical business transaction records of all associated clients associated with the target client; the simple information base is generated by the simple information base generating unit by utilizing a second historical business transaction record of the target client; the plurality of target basic information items in any one target assembly result are the same as the plurality of target basic information items in other target assembly results;

a first filling unit 35, configured to fill, by using the target basic information of each target basic information item of any one target assembly result, a corresponding pre-filled basic information item in the service transaction application table, so as to obtain a complete basic information item corresponding to each target basic information item;

a second filling unit 36, configured to fill, by using the service information of the target service information item, a corresponding pre-filled service information item in the service transaction application table to obtain a corresponding complete service information item;

a target service application table generating unit 37, configured to generate a corresponding target service application table when it is detected that each pre-filled basic information item and each pre-filled service information item in the service transaction application table are filled;

and a service transaction unit 38, configured to transact the corresponding service by using the target service application form.

The specific principle and the implementation process of each unit in the service handling system disclosed in the embodiment of the present invention are the same as those of the service handling method disclosed in fig. 2 in the embodiment of the present invention, and reference may be made to corresponding parts in the service handling method disclosed in fig. 2 in the embodiment of the present invention, which are not described herein again.

The invention provides a business handling system, which can generate a simple standby answer library by utilizing a preset simple information library and first historical business handling records of all associated clients associated with a target client in advance; generating a simple information base by using a second historical service transaction record of the target client; so as to receive the business transaction request sent by the target client of a special type; acquiring a service handling application form corresponding to the service handling request, and extracting a plurality of pre-filled items from the service handling application form; classifying each pre-filling item to obtain a plurality of pre-filling basic information items and a plurality of pre-filling service information items; aiming at each pre-filled service information item, acquiring a target assembly result corresponding to each pre-filled basic information item and column information of the pre-filled service information item from a preset simple answer library; the target assembly result comprises a plurality of target basic information items and target service information items; then, corresponding pre-filled basic information items in the service handling application table can be filled by using the target basic information of the target basic information items to obtain corresponding complete basic information items, and the pre-filled service information items in the service handling application table can be filled by using the service information of the target service information items to obtain corresponding complete service information items, so that the input times of special type clients are greatly reduced, the service handling efficiency of the special clients can be improved, and the service handling experience of the special type clients can also be improved; and finally, when detecting that each pre-filled basic information item and each pre-filled service information item in the service transaction application table are filled completely, generating a corresponding target service application table, and transacting the corresponding service by using the target service application table.

Optionally, if the service handling request includes a target associated client, the plurality of pre-filled basic information items include a plurality of pre-filled basic information items of the target client and a plurality of pre-filled basic information items of the target associated user, the service handling system provided in this embodiment further includes:

the target alternative acquiring unit is used for acquiring a target alternative corresponding to the column information of the prefilled service information item from each alternative of a preset simple answer library aiming at each prefilled service information item; wherein the target alternative comprises a plurality of associated target basic information items;

and the third filling unit is used for filling the pre-filled basic information items corresponding to the target associated customers in the business handling application form by utilizing the associated target basic information of each associated target basic information item in any target alternative to obtain a complete basic information item corresponding to each associated target basic information item.

Optionally, the service handling system provided in this embodiment further includes:

the calculating unit is used for calculating the key degree among the pre-filling service information items;

and the marking unit is used for marking the prefilled service information items with the key degrees larger than the preset key degree threshold value in each prefilled service information item as key labels.

the output unit is used for outputting the service information of the complete service information item with the key label in the target service application table so as to prompt the target client to confirm the output service information;

the service processing unit is further configured to process the corresponding service by using the target service application table when the confirmation operation of the target client on the service information of the complete service information item marked as the key tag in the target service application table is detected.

Optionally, the simple information base generating unit includes:

the second historical service transaction record acquisition unit is used for acquiring a second historical service transaction record of the target client;

the second extraction unit is used for analyzing the second historical business transaction record and extracting a plurality of second client input items from the second historical business transaction record;

the second classification unit is used for classifying each second client input item according to a preset index library and a plurality of label items to obtain a plurality of second basic information items and a plurality of second service information items;

and the first assembling unit is used for assembling the second service information items and each second basic information item aiming at each second service information item, and generating a simple information base according to a second assembling result.

Optionally, the simple answer library generating unit includes:

the system comprises a first historical service information transaction record acquisition unit, a first historical service information transaction record acquisition unit and a second historical service information transaction record acquisition unit, wherein the first historical service information transaction record acquisition unit is used for acquiring a first historical service transaction record of each associated client corresponding to a target client;

the third extraction unit is used for analyzing the first historical business transaction record and extracting a plurality of first client input items from the first historical business transaction record;

the third classification unit is used for classifying the first client input items according to a preset index library and a plurality of label items to obtain a plurality of first basic information items and a plurality of first service information items;

a second assembling unit, configured to assemble, for each first service information item, the first service information item and each first basic information item, a first assembling result;

the addition unit is used for adding the second assembly results to obtain target second assembly results if the matching degree of the second assembly results and the first assembly results is greater than the preset matching degree according to each first assembly result and each second assembly result, and associating the first assembly results serving as alternative items with column information in second service information items in the target second assembly results;

and the simple standby answer library generating subunit is used for generating a simple standby answer library according to each target second assembly result and each alternative.

Optionally, the third classification unit includes:

the first determining unit is used for matching the first customer input items with any basic information field of a preset index library in each first customer input item to determine the first customer input items as first basic information items;

and the second determining unit is used for determining the first client input item matched with any one of the preset plurality of label items in each first client input item as the first service information item.

An electronic device is provided in the embodiment of the present application, as shown in fig. 4, the electronic device includes a processor 401 and a memory 402, the memory 402 is used for storing program codes and data for business transaction, and the processor 401 is used for calling program instructions in the memory to execute steps implementing the stored business transaction method in the above embodiment.

The embodiment of the application provides a storage medium, the storage medium comprises a storage program, and when the program runs, a device where the storage medium is located is controlled to execute the storage service processing method shown in the above embodiment.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments, which are substantially similar to the method embodiments, are described in a relatively simple manner, and reference may be made to some descriptions of the method embodiments for relevant points. The above-described system and system embodiments are merely illustrative, wherein units described as separate components may or may not be physically separate, and components shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

The foregoing is only a preferred embodiment of the present invention, and it should be noted that it is obvious to those skilled in the art that various modifications and improvements can be made without departing from the principle of the present invention, and these modifications and improvements should also be considered as the protection scope of the present invention.

Claims

1. A method for transaction, the method comprising:

for each pre-filled service information item, acquiring a target assembly result corresponding to the column information of the pre-filled service information item from each target second assembly result of a preset simple answer library; the target assembly result comprises a plurality of target basic information items and target service information items, and the simple answer library is generated by utilizing a preset simple information library and first historical service transaction records of all associated clients associated with the target client; the simple information base is generated by utilizing a second historical business transaction record of the target client; a plurality of target basic information items in any one target assembly result are the same as a plurality of target basic information items in other target assembly results;

filling the corresponding pre-filled basic information items in the business transaction application table by using the target basic information of each target basic information item of any one target assembly result to obtain a complete basic information item corresponding to each target basic information item;

2. The method of claim 1, wherein if the service transaction request includes a target associated customer, the pre-populated base information items include a plurality of pre-populated base information items of the target customer and a plurality of pre-populated base information items of the target associated customer, the method further comprising:

for each pre-filled service information item, acquiring a target option corresponding to field information of the pre-filled service information item from each option of the preset simple answer library; wherein the target alternatives comprise a plurality of associated target basis information items;

3. The method of claim 1, further comprising:

calculating the key degree among all the prefilled service information items;

4. The method of claim 3, wherein before the corresponding service is transacted using the target service application form, the method further comprises:

and when the confirmation operation of the target client on the service information of the complete service information item marked as the key label in the target service application table is detected, handling the corresponding service by using the target service application table.

5. The method of claim 1, wherein generating a cookie using the second historical business transaction record of the target customer comprises:

acquiring a second historical service transaction record of the target client;

6. The method according to claim 5, wherein the generating a simple answer library by using a preset simple information library and the first historical business transaction records of each associated client associated with the target client comprises:

for each first assembly result and each second assembly result, if the matching degree of the second assembly result and the first assembly result is greater than a preset matching degree, adding the second assembly results to obtain a target second assembly result, and associating the first assembly result serving as an alternative with field information in a second service information item in the target second assembly result;

7. The method of claim 6, wherein the classifying the first client input items according to a preset index library and a plurality of label items to obtain a plurality of first basic information items and a plurality of first service information items comprises:

and determining the first customer input item matched with any one of a plurality of preset label items in each first customer input item as a first service information item.

8. A business transaction system, comprising:

a first classification unit, configured to classify each of the pre-filled items to obtain a plurality of pre-filled basic information items and a plurality of pre-filled service information items;

9. An electronic device, comprising: the system comprises a processor and a memory, wherein the processor and the memory are connected through a communication bus; the processor is used for calling and executing the program stored in the memory; the memory for storing a program for implementing a business process method as claimed in any one of claims 1 to 7.

10. A computer-readable storage medium having computer-executable instructions stored thereon for performing a business transaction method according to any one of claims 1-7.