CN115379053A - Method for realizing callback service based on capability open architecture - Google Patents
Method for realizing callback service based on capability open architecture Download PDFInfo
- Publication number
- CN115379053A CN115379053A CN202210969857.9A CN202210969857A CN115379053A CN 115379053 A CN115379053 A CN 115379053A CN 202210969857 A CN202210969857 A CN 202210969857A CN 115379053 A CN115379053 A CN 115379053A
- Authority
- CN
- China
- Prior art keywords
- callback
- platform
- voice
- capability
- call
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42195—Arrangements for calling back a calling subscriber
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
A method for realizing callback service based on capability open architecture comprises: the third-party application device initiates a service call to the capability opening platform and triggers a callback service; the capability opening platform caches callback information in the service call and instructs the voice capability platform to continue to execute the service process; when a user dials back to display a number, the voice capability platform initiates a calling event notification to the capability opening platform, wherein the calling event notification comprises a calling number and a called number extracted from a user call; the capability open platform searches whether a called number and a service coming number of a piece of callback information exist, respectively, the called number and the service coming number are extracted calling and called numbers, and if yes, the voice capability platform is indicated to execute a service process according to the callback information; if not, reading the callback mode of the extracted called number, and indicating the voice capability platform to execute the playback process. The invention belongs to the field of communication, can provide a callback function for services such as voice notification or click dialing and the like, and solves the technical problem that a called callback number cannot be connected.
Description
Technical Field
The invention relates to a callback service implementation method based on a capability open architecture, belonging to the field of communication.
Background
The capability open platform of the government enterprise supports a third party application to initiate a voice notification or click-to-dial function to a called user through interface calling. However, when the called user misses the call, the call back to the displayed number cannot be connected, thereby influencing the user experience.
Patent application CN 201510375523.9 (patent name: phone callback method, callback platform and communication operator server, application date: 2015-06-30, applicant: baidu online network technology (beijing) limited) discloses a phone callback method, callback platform and communication operator server, the method executed by the callback platform includes: initiating a call connection establishment request to a communication operator server to indicate the communication operator to establish call connection for the two parties of the call corresponding to the call back based on the request; receiving a notification event sent by the communication operator server in real time in the call connection establishing process, wherein the event is used for describing the current call connection state; and sending the received notification event to the Internet equipment of at least one of the two parties of the call in real time. The technical scheme respectively initiates calls to the user and the enterprise through the communication operator server, so that call connection is established for both parties of the call, but the technical problem that when the called user misses the call, the number displayed by dialing back cannot be connected is completely solved.
Therefore, how to provide a callback function for a called user of services such as voice notification or click-to-dial based on the capability open platform, thereby solving the technical problem that the called user cannot be connected when calling back to display a number, which becomes a technical problem of great attention of technical personnel.
Disclosure of Invention
In view of the above, an object of the present invention is to provide a method for implementing a callback service based on a capability openness framework, which can provide a callback function for a called party of a service such as voice notification or click-to-dial service based on a capability openness platform, thereby solving a technical problem that the called party cannot be connected when calling back to display a number.
In order to achieve the above object, the present invention provides a method for implementing a callback service based on a capability openness architecture, which includes a capability openness platform and a voice capability platform, wherein after an enterprise client customizes a callback mode through the capability openness platform, the capability openness platform stores the corresponding relationship between the business coming number of all enterprise clients and the callback mode, and when the enterprise client initiates a service call request through a third-party application device, the method includes:
the method comprises the following steps that firstly, a third-party application device initiates a service call request to a capability opening platform through an API (application program interface) interface and triggers a callback service to the capability opening platform, wherein the service call request comprises callback information;
secondly, the capability opening platform caches callback information extracted from the service call request, then instructs the voice capability platform to continue executing the original service playback process, and displays a service to display a number on a called user terminal of the service call;
step three, when a user dials back to a service display number displayed on a terminal of the user, the voice capability platform receives a user call and then initiates a call event notification to the capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
step four, the capability opening platform searches whether a called number and a service number of a piece of callback information exist in a local cache to display that the numbers are respectively the extracted calling number and the extracted called number, if so, the voice capability platform is instructed to execute a corresponding service process according to the searched callback information; if not, reading the callback mode corresponding to the extracted called number, and then instructing the voice capability platform to execute the playback process corresponding to the callback mode.
Compared with the prior art, the invention has the beneficial effects that: the invention provides a callback function for the called user of services such as voice notification or click dialing based on the capability open platform, and can solve the technical problem that the called user cannot be connected when calling back to display the number, thereby effectively improving the user experience; the invention can also set up many kinds of back-calling modes according to the choice of the enterprise customer, the called party of the voice announcement can hear the voice announcement, enterprise's customized playback or platform of the last incoming call unified playback, etc. while calling back, click the called party of the dialing can put through the calling number of the last conversation, hear enterprise's customized playback or platform of unified playback, or change over the customer service number, etc..
Drawings
Fig. 1 is a flow chart of a callback service implementation method based on a capability open architecture according to the present invention.
Fig. 2 is a flowchart of a specific implementation of the present invention applied to a technical scenario of voice notification.
Fig. 3 is a flowchart illustrating a specific implementation of the present invention in a technical scenario of click-to-dial.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is further described in detail with reference to the accompanying drawings.
As shown in fig. 1, the method for implementing a callback service based on a capability openness architecture of the present invention includes a capability openness platform and a voice capability platform, wherein after an enterprise client customizes a callback mode through the capability openness platform, the capability openness platform stores the service of all enterprise clients to display the corresponding relationship between the number and the callback mode, and when the enterprise client initiates a service call request through a third-party application device, the method includes:
the method comprises the following steps that firstly, a third-party application device initiates a service call request to a capability opening platform through an API (application program interface) interface and triggers a callback service to the capability opening platform, wherein the service call request comprises callback information such as a service display number, a called number and the like;
the invention can be applied to the technical scenes of various services such as voice notification or click-to-dial, and the like, the service call request in the step one can be a voice call request or click-to-dial call request, and the like, and the service display number can be a corresponding service display number such as voice or click-to-dial, and the like;
secondly, the capability opening platform caches callback information extracted from the service call request, then instructs the voice capability platform to continue executing the original service flow, and displays a service to display a number on a called user terminal of the service call;
step three, when a user dials back to a service display number displayed on a terminal of the user, the voice capability platform receives a user call and then initiates a call event notification to the capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
step four, does the capability open platform search for whether there is a called number and a service coming number of a callback message in the local cache to show that the numbers are the extracted calling and called numbers? If yes, indicating the voice capability platform to execute a corresponding service process according to the found callback information; if not, reading the callback mode corresponding to the extracted called number, and then instructing the voice capability platform to execute the playback process corresponding to the callback mode.
Aiming at different services, the voice capability platform executes corresponding service processes, for example, when the voice capability platform is applied to voice notification, the voice capability platform plays the voice notification content in the callback information; when applied to click-to-dial, the voice capability platform bridges the calling and called numbers in the callback information.
The following will develop detailed descriptions on the specific implementation steps of the present invention in 2 service technical scenarios of voice notification and click-to-dial respectively:
(1) Voice notification
As shown in fig. 2, when the present invention is specifically applied to a technical scenario of voice notification, the service-coming number is a voice-coming number, and when an enterprise client initiates a voice call request to a called user through a third-party application device, the method includes:
a1, a third party application device initiates a voice call request to a capability opening platform through an API (application program interface) interface and triggers a callback service to the capability opening platform, wherein the voice call request carries callback information such as a called number, a voice coming display number and the like;
step A2, the capability opening platform caches callback information extracted from the voice call request, then initiates the voice call request to a core network element I/S-CSCF through the voice capability platform, the voice capability platform generates an outbound user state notification message according to the return message of the I/S-CSCF, and forwards the outbound user state notification message to a third party application device through the capability opening platform;
step A3, the third party application device issues a playback IVR or TTS IVR request to the capacity open platform, wherein the IVR or TTS IVR request contains the call-back repetition times and the call-back cache validity period;
adding a callBackpPLAYtime and a callBackcachDuration optional field in an IVR and TTS IVR message interface of the capability open platform, and setting callback information such as callback repetition times, callback cache validity period and the like; the capacity open platform monitors the cache time of each piece of callback information, and deletes one piece of callback information when the cache time of one piece of callback information exceeds the callback cache validity period;
step A4, the capability open platform extracts the call-back repetition times and the call-back cache validity period from the IVR or TTS IVR request, then instructs the voice capability platform to continue to execute the voice notification process, and stores the call-back repetition times, the call-back cache validity period and the played voice content into the cached call-back information, and the called user terminal of the voice call displays the voice to display the number no matter whether the call is connected or not;
step A5, when a user dials back to a voice incoming display number displayed on a mobile terminal of the user, a voice capability platform receives a user call and then initiates a call event notification to a capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
step A6, the capability openness platform searches whether the called number and the voice number of the callback information in the local cache are the extracted calling number and the called number respectively? If yes, continuing the step A7; if not, continuing the step A8;
step A7, the ability open platform extracts the call-back repetition times and the voice content from the call-back information, then the voice ability platform is instructed to repeatedly play the voice content to the call-back user terminal according to the call-back repetition times, and the process is finished;
step A8, the capability opening platform reads the callback mode corresponding to the extracted called number, and judges whether the callback mode is a platform unified playback mode? If yes, indicating the voice capability platform to play the voice to the callback user terminal playing platform in a unified way, and ending the flow; if not, continuing the next step;
for example, the platform plays uniformly: your good! This number is used for XXX group voice announcement service usage!
Step A9, the capability opening platform judges whether the callback mode is an enterprise customized playback mode? If yes, indicating the voice capability platform to play the corresponding enterprise customer customized playback to the callback user terminal; if not, the process ends.
(2) Click-to-dial
As shown in fig. 3, when the present invention is specifically applied to the technical scenario of click-to-dial, the service-to-display number is a click-to-dial-to-display number, and when an enterprise client initiates a click-to-dial call request through a third party application device, the present invention includes:
step B1, a third party application device initiates a click-to-dial call request to the capacity opening platform through an API (application program interface) interface and triggers a callback service to the capacity opening platform, wherein the click-to-dial call request carries callback information such as a calling number, a called number, a callback cache validity period and a click-to-dial displayed number;
a callBackCacheDuration is newly added to the capability opening platform as an optional field and is used for setting callback information such as a callback cache storage period and the like;
step B2, the ability open platform caches the callback information extracted from the click-to-dial call request, then instructs the voice ability platform to continue to execute the click-to-dial process, and displays the click-to-dial on the called user terminal of the click-to-dial to display the number;
step B3, when the user dials the number displayed by the click dial on the mobile terminal of the user to call back, the voice capability platform receives the user call and then initiates a call event notification to the capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
step B4, the capability open platform searches whether a called number of callback information exists in the local cache or not and whether a number displayed by clicking and dialing is the extracted calling number or called number? If yes, continuing to step B5; if not, step B6;
step B5, the capability opening platform extracts the calling number from the callback information, then indicates the voice capability platform to bridge the calling number and the called number in the callback information, and the process is finished;
step B6, the capability opening platform reads the callback mode corresponding to the extracted called number, and judges whether the callback mode is a platform unified playback mode? If yes, indicating the voice capability platform to play the voice to the callback user terminal playing platform in a unified way, and ending the flow; if not, continuing the next step;
for example, the platform plays uniformly: your good! This number is used for XXX group click-to-dial service usage!
Step B7, the capability opening platform judges whether the callback mode is an enterprise customized playback mode? If so, indicating the voice capability platform to play the corresponding enterprise customer customized playback to the callback user terminal, and ending the process; if not, continuing the next step;
step B8, the capability openness platform determines whether the callback mode is the transfer mode? If yes, continue step B9; if not, the process is ended;
step B9, the capability open platform checks whether there is a forwarding number? If yes, the user call is forwarded to the forwarding number; if not, the callback user position is obtained, then the transfer number in the same region with the callback user position is searched from the transfer number table, and then the callback number and the searched transfer number are bridged, so that the voice call is realized.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (6)
1. A method for realizing callback service based on capability open architecture is characterized in that the method comprises a capability open platform and a voice capability platform, after an enterprise client customizes callback mode through the capability open platform, the capability open platform stores the corresponding relation between the number and callback mode of all enterprise clients, when the enterprise client initiates a service call request through a third party application device, the method comprises the following steps:
the method comprises the following steps that firstly, a third-party application device initiates a service call request to a capacity opening platform through an API (application program interface) interface and triggers a callback service to the capacity opening platform, wherein the service call request comprises callback information;
step two, the ability open platform caches the callback information extracted from the service call request, then instructs the voice ability platform to continue to execute the original service flow, and displays the service to display the number on the called user terminal of the service call;
step three, when a user dials back to a service display number displayed on a terminal of the user, the voice capability platform receives a user call and then initiates a call event notification to the capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
step four, the capability opening platform searches whether a called number and a service number of a piece of callback information exist in a local cache to display that the numbers are respectively the extracted calling number and the extracted called number, if so, the voice capability platform is instructed to execute a corresponding service process according to the searched callback information; if not, reading a callback mode corresponding to the extracted called number, and then instructing the voice capability platform to execute a playback process corresponding to the callback mode.
2. The method of claim 1, wherein the service-originated number is a voice-originated number when applied to a technical scenario of voice notification, and when the enterprise client initiates a voice call request to a called user through a third-party application device, the method comprises:
a1, a third party application device initiates a voice call request to a capability opening platform through an API (application program interface) interface and triggers a callback service to the capability opening platform, wherein the voice call request carries a called number and callback information of the number displayed by voice;
step A2, the capability opening platform caches callback information extracted from the voice call request, then initiates the voice call request to a core network element I/S-CSCF through the voice capability platform, the voice capability platform generates an outbound user state notification message according to the return message of the I/S-CSCF, and forwards the outbound user state notification message to a third party application device through the capability opening platform;
step A3, the third party application device issues a playback IVR or TTS IVR request to the capability open platform, wherein the IVR or TTS IVR request comprises the callback repetition times and the callback cache validity period;
a4, the capability open platform extracts the callback repetition times and the callback cache validity period from the IVR or TTS IVR request, then instructs the voice capability platform to continue executing the voice notification process, and stores the callback repetition times, the callback cache validity period and the played voice content into the cached callback information, and the called user terminal of the voice call displays the voice to display the number no matter whether the call is connected or not;
step A5, when a user dials back to a voice incoming display number displayed on a mobile terminal of the user, a voice capability platform receives a user call and then initiates a call event notification to a capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
step A6, the capability open platform searches whether a called number and a voice number of callback information exist in the local cache to display that the numbers are the extracted calling number and the called number respectively, if so, the step A7 is continued;
and step A7, the capability opening platform extracts the callback repetition times and the voice content from the callback information, and then instructs the voice capability platform to repeatedly play the voice content to the callback user terminal according to the callback repetition times.
3. The method according to claim 2, wherein in step A6, if there is no called number and voice coming number having a piece of callback information respectively being the extracted calling and called numbers, further comprising:
step A8, the ability open platform reads the callback mode corresponding to the extracted called number, and judges whether the callback mode is a platform unified playback mode, if yes, the voice ability platform is indicated to play back to the callback user terminal playing platform in a unified way, and the process is finished; if not, continuing the next step;
step A9, the capability opening platform judges whether the callback mode is an enterprise customized playback mode, if so, the voice capability platform is instructed to play the corresponding enterprise client customized playback to the callback user terminal; if not, the flow ends.
4. The method of claim 2, wherein callbackplaytime and callBackCacheDuration optional fields are added in the IVR and TTS IVR message interfaces of the capability openness platform for setting the callback repetition times and the callback cache validity period;
the capacity open platform monitors the cache time of each piece of callback information, and deletes one piece of callback information when the cache time of one piece of callback information exceeds the callback cache validity period.
5. The method of claim 1, wherein the business-coming number is a click-to-dial number-coming number when applied to a click-to-dial scenario, and when the enterprise client initiates a click-to-dial call request through a third-party application device, the method comprises:
step B1, a third-party application device initiates a click-to-dial call request to a capability opening platform through an API (application program interface) and triggers a callback service to the capability opening platform, wherein the click-to-dial call request carries a calling number, a called number, a callback cache validity period and callback information of a click-to-dial number;
b2, the ability open platform caches callback information extracted from the click-to-dial call request, then instructs the voice ability platform to continue to execute the click-to-dial process, and displays click-to-dial on a called user terminal of click-to-dial to display a number;
step B3, when the user dials the number displayed by the click dial on the mobile terminal of the user to call back, the voice capability platform receives the user call and then initiates a call event notification to the capability opening platform, wherein the call event notification comprises a calling number and a called number extracted from the user call;
b4, the capability open platform searches whether a called number of callback information and a number displayed by clicking dialing are the extracted main number and the called number respectively in the local cache, if so, the step B5 is continued;
and step B5, the capability opening platform extracts the calling number from the callback information and then indicates the voice capability platform to bridge the calling number and the called number in the callback information.
6. The method according to claim 5, wherein in step B4, if there is no called number and voice coming number having a piece of callback information respectively being the extracted calling and called numbers, further comprising:
step B6, the ability open platform reads the callback mode corresponding to the extracted called number, and judges whether the callback mode is a platform unified playback mode, if yes, the voice ability platform is indicated to play the voice to the callback user terminal playing platform in a unified way, and the process is finished; if not, continuing the next step;
b7, the capability opening platform judges whether the callback mode is an enterprise customized playback mode, if so, the voice capability platform is instructed to play the corresponding enterprise client customized playback to the callback user terminal, and the process is ended; if not, continuing the next step;
b8, the capability open platform judges whether the callback mode is a transfer mode, if so, the step B9 is continued; if not, the process is ended;
step B9, the capability open platform checks whether a forwarding number exists, and if so, the user call is forwarded to the forwarding number; if not, the callback user position is obtained, then the transfer number which is in the same region with the callback user position is searched from the transfer number table, and then the callback number and the searched transfer number are bridged, so that the voice communication is realized.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210969857.9A CN115379053A (en) | 2022-08-12 | 2022-08-12 | Method for realizing callback service based on capability open architecture |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210969857.9A CN115379053A (en) | 2022-08-12 | 2022-08-12 | Method for realizing callback service based on capability open architecture |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN115379053A true CN115379053A (en) | 2022-11-22 |
Family
ID=84066539
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210969857.9A Pending CN115379053A (en) | 2022-08-12 | 2022-08-12 | Method for realizing callback service based on capability open architecture |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN115379053A (en) |
-
2022
- 2022-08-12 CN CN202210969857.9A patent/CN115379053A/en active Pending
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9692891B1 (en) | Methods and systems for blocking unwanted communications | |
| US9432494B1 (en) | Methods and systems for creating a dynamic call log and contact records | |
| US8737385B2 (en) | PBX call management | |
| US9020108B1 (en) | Methods and systems for confirming message delivery | |
| US8503646B1 (en) | Methods and systems for routing calls | |
| US8295865B1 (en) | Method and systems for short message forwarding services | |
| US9049294B1 (en) | Methods and systems for speed dialing | |
| KR20010106189A (en) | Presence information method and system | |
| US8194837B1 (en) | Multimedia call request scheduling | |
| US7929686B2 (en) | System and method for managing request priority in a telecommunications network | |
| CN102148828A (en) | Network system and method for realizing click to dial service based on capability open platform | |
| CN1937666A (en) | Method for realizing calling number additional label and customized information presenting in communication network | |
| US8073120B2 (en) | Relating to telephone communications | |
| WO2021056873A1 (en) | Preset data propagation method and apparatus, and electronic device | |
| US20080310399A1 (en) | Methods and systems for connecting phones to internet users | |
| EP2424204A1 (en) | System and method for processing extension traffic in virtual switchboard, and virtual switchboard server | |
| US7586898B1 (en) | Third party content for internet caller-ID messages | |
| CN108259433B (en) | Call queuing distribution method, system and server | |
| CN116418917A (en) | Privacy number callback control method, system, equipment and storage medium in VoIP | |
| US20120230487A1 (en) | Method and apparatus for progressive call forwarding | |
| CN115379053A (en) | Method for realizing callback service based on capability open architecture | |
| TW200841694A (en) | Real-time two-way communication connection method integrated with web page | |
| CN111669458B (en) | Telephone number storage method, device and storage medium | |
| CN101247441B (en) | Method and system for implementing call pickup service under call condition in communication system | |
| KR20050080780A (en) | A method for providing additional signaling service of internet telephony based on virtual privte network and a system thereof |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |