CN115378898B - Information display method of online customer service system, storage medium and electronic equipment - Google Patents
Information display method of online customer service system, storage medium and electronic equipment Download PDFInfo
- Publication number
- CN115378898B CN115378898B CN202211318836.7A CN202211318836A CN115378898B CN 115378898 B CN115378898 B CN 115378898B CN 202211318836 A CN202211318836 A CN 202211318836A CN 115378898 B CN115378898 B CN 115378898B
- Authority
- CN
- China
- Prior art keywords
- information
- session
- receiving
- target
- received
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer And Data Communications (AREA)
Abstract
The invention provides an information display method of an online customer service system, a storage medium and electronic equipment. The system is applied to a first system, and the first system comprises a processing module and a plurality of clients. The processing module is used for realizing the following steps: and configuring a corresponding sequence number for each piece of received session information. And adding each received session message into a main message queue. And storing the first information in the current main information queue into an information database. And acquiring each target receiving ID in the target session according to the target session ID corresponding to the current first-order information. The first information is sent to each target reception ID at the same time. In the invention, the access speed of the queue is much higher than that of the database, so that the processing speed of the session information entering the customer service system can be improved by setting the queue to distribute and process the session information. And then can process the conversation information in time, reduce the problem of message extrusion.
Description
Technical Field
The present invention relates to the field of data processing, and in particular, to an information display method, a storage medium, and an electronic device for an online customer service system.
Background
In the existing customer service system, in order to provide more comprehensive and timely services for users, a corresponding service group is usually established for each user, and a plurality of customer services in different business directions are configured in the service group to solve the problem of the user. In the existing customer service system, when session information is received, the session information is stored in a database, and then the information is extracted from the database and sent to a corresponding client. Because the processing speed of the session information receiving and distributing process in the existing customer service system is low, when a large amount of session information enters the customer service system, the session information cannot be processed in time, and the problem of message extrusion is caused.
Disclosure of Invention
Aiming at the technical problems, the technical scheme adopted by the invention is as follows:
an information display method of an online customer service system is applied to a first system, the first system comprises a processing module and a plurality of clients, and the clients are in communication connection with the processing module. Each client is used for sending the session information to the processing module. Each session information includes a corresponding serial number, a destination session ID, and a feature text. The feature text is text type information of the corresponding session information.
The processing module is used for realizing the following method:
and configuring a corresponding sequence number for each piece of received session information. The sequence number is used to indicate the early and late degree of the reception time of the corresponding session information.
And adding each piece of received session information into the main information queue.
And storing the first information in the current main information queue into an information database. The first information is the conversation information at the head of the queue in the current main information queue.
And acquiring each target receiving ID in the target session according to the target session ID corresponding to the first information. The target reception ID is a user ID for responding to the first information.
The first information is sent to each target receive ID.
And determining the display sequence of the plurality of first information corresponding to each target receiving ID according to the serial numbers corresponding to the plurality of first information received by each target receiving ID.
And determining and displaying first display information of the corresponding target receiving ID according to the display sequence corresponding to each target receiving ID. The first display information is a feature text corresponding to the first information located at the last position in the display sequence.
The invention has at least the following beneficial effects:
the invention is provided with a main information queue and an information database at the same time, when the conversation information enters the customer service system, the conversation information is stored in the main information queue firstly, and then the conversation information is distributed and sent by the main information queue.
Meanwhile, each first-order message is sent to the corresponding target receiving ID and is stored in the message database, so that even if the message is lost in the message sending process, the corresponding session message can be found by searching the message database, and the integrity of the session message in the customer service system is improved. In addition, the corresponding session information is sent to the readable session buffer of the corresponding client through the main information queue, so that the client and the information database can be isolated through the main information queue and the session buffer, the client can only read the session buffer to acquire the session information, and the high-frequency access between the client and the information database is avoided. Thus, the security of the information stored in the information database can be improved, and the number of simultaneous online users that can be supported by the system can be increased.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of an information display method of an online customer service system according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be obtained by a person skilled in the art without inventive step based on the embodiments of the present invention, are within the scope of protection of the present invention.
As an embodiment of the present invention, as shown in fig. 1, an information display method of an online customer service system is applied to a first system, where the first system includes a processing module and a plurality of clients, and the plurality of clients are all in communication connection with the processing module. Each client is used for sending the session information to the processing module. Each session information includes a corresponding serial number, a destination session ID, and a feature text. The feature text is text type information of the corresponding session information. The plurality of clients may include a client used by a user and a client used by a customer service person. Different session information may correspond to different feature texts, for example, when the session information is a picture, the corresponding feature text may be a picture mark. The corresponding characteristic text when the session information is a text word may be the first 10 words in the text.
The processing module is used for realizing the following method:
step S100: and configuring a corresponding sequence number for each piece of received session information. The sequence number is used to indicate how early and late the corresponding session information was received. The sequence number can be generated through the existing snowflake algorithm, so that each piece of session information can be guaranteed to correspond to a unique sequence number, and meanwhile, the receiving time of the session information is used as a time stamp character string in the snowflake algorithm. Therefore, the sequence number of the session information can be ensured to be gradually increased along with the receiving time of the session information, that is, the larger the sequence number is, the later the receiving time of the corresponding session information is, the newer the corresponding session information is. The early and late degree of the reception time of the corresponding session information can be represented by the sequence number.
Step S200: and adding each piece of received session information into the main information queue.
Step S300: and storing the first information in the current main information queue into an information database. The first information is the conversation information at the head of the queue in the current main information queue. This step may be performed in synchronization with step S400. Therefore, the speed of sending the first information in the main information queue to the corresponding client can be improved.
Step S400: and acquiring each target receiving ID in the target session according to the target session ID (Identity Document) corresponding to the current first-order information. The target receiving ID is a user ID corresponding to the target session ID and used for responding to the first information. The user ID is used for representing the identity of the corresponding user, and comprises: the identity of the user's rights. Such as administrators, general users, VIP users, etc. Or the identity of the user in the session. Such as: the session creator, the common member, the administrator, and the like, that is, the target reception ID is the ID of the sender of the removal information and the remaining users in the session of the destination other than the masked user. If the client is the sender of the session information, the ID corresponding to one or more customer service staff in the target session is the target receiving ID.
Step S500: the first information is sent to each target reception ID at the same time.
The invention is provided with a main information queue and an information database at the same time, when the conversation information enters the customer service system, the conversation information is stored in the main information queue first, then the conversation information is distributed and sent by the main information queue, because the access speed of the queue is far higher than that of the database, the conversation information is distributed and processed by the queue, the processing speed of the conversation information entering the customer service system can be improved, and further, when a large amount of conversation information enters the customer service system, the conversation information can be processed in time, and the problem of message extrusion is reduced.
Step S600: and determining the display sequence of the plurality of first information corresponding to each target receiving ID according to the serial numbers corresponding to the plurality of first information received by each target receiving ID.
Specifically, the larger the serial number is, the higher the display priority is, and the more the display order is advanced, the more easily the display is performed. Thereby, the session information can be sorted according to the morning and evening information of the reception time of the session information.
Step S700: and determining and displaying first display information of the corresponding target receiving ID according to the display sequence corresponding to each target receiving ID. The first display information is a feature text corresponding to the first information located at the last position in the display sequence.
When a plurality of pieces of session information are sent to the corresponding client, only the feature text of the session information closest to the current time is displayed.
In the embodiment, each first-order message is sent to the corresponding target receiving ID and is simultaneously stored in the message database, so that even if the message is lost in the message sending process, the corresponding session message can be found by searching the message database, and the integrity of the session message in the customer service system is improved. In addition, the main information queue is used for sending the corresponding session information to the corresponding client, so that the main information queue can isolate the client from the information database, and further, the client is prevented from being in direct communication connection with the information database. This can improve the security of the information stored in the information database.
As a possible embodiment of the present invention, each session event includes at least one session information, and each session event corresponds to a plurality of target reception IDs. The session event may be any session that has been established.
In step S700: after determining and displaying the first display information of each target receiving ID according to the display sequence corresponding to each target receiving ID, the method further comprises:
step S800: respectively configuring corresponding session buffer A for a plurality of target receiving IDs corresponding to each session event a 1 ,A a 2 ,…,A a i ,…,A a f(a) ，A a i =(B a i ,C a ,D a i ). Wherein A is a i And buffering the session of the corresponding ith target receiving ID in the ith session event. i =1,2, …, f (a), f (a) is the total number of corresponding session buffers in the a-th session event. B is a i The sequence number corresponding to the current last read message with ID in the a-th session event is received for the ith target. C a For the a-th session eventThe largest sequence number among the sequence numbers of the currently existing session information. D a i And receiving a sub-message list of the a-th session event corresponding to the ID for the ith target. D a i Used for storing a plurality of first information received by the ith target receiving ID in the a-th session event.
Step S810: when a message reading instruction of the ith target receiving ID is acquired, the slave D a i Get the sequence number in (B) a i ,C a ]As the first initial display information. The first initial display information is unread messages, and the number of the first initial display information is the number of the current unread messages.
Step S820: sequencing the plurality of first initial display information according to the sequence number corresponding to each first initial display information to form a message display queue E 1 ,E 2 ,…,E n ,…,E y ，E 1 <E 2 <…<E n <…<E y . Wherein E is n And sequencing the first initial display information positioned at the nth bit for the serial number in the plurality of first initial display information. n =1,2, …, y, y is the total amount of first initial display information.
Step S830: from E 1 ,E 2 ,…,E n ,…,E y The first initial display information with the arrangement sequence at the front F bit is obtained and used as the first target display information to be displayed. Wherein, F is less than or equal to y, and F is a preset value. F =20.
In this embodiment, after the user is online, a session buffer is configured for each session that the user joins, so that messages received during online are all stored in the sub-message list of the corresponding session buffer. Therefore, when a message reading instruction is received, the session information to be displayed can be directly selected from the corresponding session buffer. Because the information is stored in the session buffer and the speed of acquiring the information from the session buffer is higher, the corresponding session information can be displayed on the corresponding client more quickly so as to ensure the timeliness of displaying the session information.
In addition, F session information closest to the current read message is selected from the corresponding session buffer to be displayed. For the customer service system, the user sends the corresponding session information only for solving the corresponding pre-sale and post-sale problems, so the context relationship among the session information is relatively close. In addition, typically one customer service person will manage servicing multiple sessions. Therefore, the time interval between two adjacent times of checking a certain conversation by the customer service personnel is larger. Based on the above characteristics, the present embodiment determines that the target display information is the 20 pieces of session information closest to the currently read message. Therefore, when the customer service staff check the same session again, the customer service staff can be ensured to quickly link the message content checked last time so as to quickly understand the description and the request of the customer.
As one possible embodiment of the present invention, step S810: from D a i Get the sequence number in (B) a i ,C a ]As the first initial display information, includes:
step S811: when from D a i Get the sequence number in (B) a i ,C a ]When a plurality of first information in the information database is empty set, the serial number is obtained from the information database a i ,C a ]As the first initial display information.
The embodiment is suitable for the method for acquiring the first initial display information when the user is on-line again, and the first initial display information can be directly acquired from the information database because the session information is not stored in the session buffer after the user is on-line newly.
As one possible embodiment of the present invention, in step S830: from E 1 ,E 2 ,…,E n ,…,E y After the first initial display information with the arrangement sequence being in the first F bits is acquired as the first target display information to be displayed, the method further includes:
step 840: when receiving the history information viewing request, from D a i In-process acquisition sequence number is less than or equal to B a i As second initial display information.
Step S850: second target display information is determined from the plurality of second initial display information.
Further, in step S830: from E 1 ,E 2 ,…,E n ,…,E y After the first initial display information with the arrangement sequence being in the first F bits is acquired as the first target display information to be displayed, the method further includes:
step S860: when receiving a new information viewing request, from D a i Get the serial number greater than B F As third initial display information. Wherein, B F Is E F The corresponding sequence number. E F And sequencing serial numbers corresponding to the first initial display information positioned at the F-th position in the plurality of first initial display information.
Step S870: third target display information is determined from the plurality of third initial display information.
Step S840-step S870 is that when the user sends the historical information viewing request and the new information viewing request respectively, the user goes from step D a i The operation method for acquiring the corresponding target display information can quickly acquire the corresponding information from the corresponding session buffer according to the operation of the user.
As one possible embodiment of the present invention, in step S800: respectively configuring corresponding session buffer A for a plurality of target receiving IDs corresponding to each session event a 1 ,A a 2 ,…,A a i ,…,A a f(a) ，A a i =(B a i ,C a ,D a i ) Thereafter, the method further comprises:
step S900: and updating each session buffer corresponding to the session event when the session event receives one piece of session information. The updating process includes the steps of:
step S910: comparing sequence number C of newly received session information b And C a Of (c) is used.
Step S920: when C is present b >C a When it is, C is a Is replaced by C b . Therefore, after a new session message is received each time, the number of unread messages can be accumulated by 1 in time.
The present embodiment is a method for updating a maximum sequence number in session information that currently exists in a session buffer, because the maximum sequence number in the session information that currently exists in the session buffer is information that changes in real time, and this information also relates to the accuracy of first initial display information obtained each time. Therefore, the maximum sequence number can be updated in real time according to the session information received in real time through the embodiment, so that the accuracy of the maximum sequence number is improved, and the accuracy of the first initial display information acquired each time is improved.
As a possible embodiment of the present invention, the session information is further configured with a corresponding message mask identifier.
Step S400: acquiring each target receiving ID in the target session according to the target session ID corresponding to the current first-order information, wherein the method comprises the following steps:
step S401: according to the target session ID, obtaining the receiving shielding identification table G of each corresponding receiving ID in the target session 1 ,G 2 ,…,G M ,…,G X . Wherein G is M And a receiving mask identification table for the corresponding Mth receiving ID in the target session. M =1,2, …, X is the total number of received mask identification tables. Each receiving shielding identification table stores receiving shielding identifications corresponding to the receiving IDs. The receiving mask identification is used for indicating the query authority of the unread information of the receiving ID in the corresponding session. Receiving a query basis for a masked identity representation group: identity rights (vip users) corresponding to the ID and the identity in the session (information receiver) are received.
Step S402: and matching the message shielding identification with the receiving shielding identification in each receiving shielding identification table to determine all target receiving IDs corresponding to the target sessions.
The matching process comprises the following steps;
step S4021: and determining the receiving ID corresponding to the receiving shielding identification table as a target receiving ID when the message shielding identification is different from each receiving shielding identification in the receiving shielding identification table.
By the implementation, the session information can be guaranteed to be only displayed to the corresponding user, the risk of session information leakage is reduced, and meanwhile, due to the fact that the corresponding information can be displayed to the corresponding user, the time for other users to check useless information can be reduced, namely the information seen by each user is related to the user.
As a possible embodiment of the present invention, the processing module includes a plurality of servers, and each server is configured to receive session information.
Step S100: configuring a corresponding sequence number for each received session information includes:
step S101: obtaining the time code H of each received session information 1 ,H 2 ,…,H L ,…,H T . Wherein H L Is the time code of the received lth session information. L =1,2, …, T is the total number of received session information. H L The following conditions are satisfied:
H L =J L -I。
wherein, J L And the timestamp corresponds to the receiving time of the L-th session information. And I is a time stamp corresponding to the preset starting time.
Specifically, J L =1662539785。I=1632509672。H L =J L -I=0000301113。
The existing snowflake algorithm is generated by performing bit operation on the receiving time when generating the time code, and the character string of the time stamp of the receiving time is gradually lengthened along with the increase of the time, so that the pressure of a database for storing the time stamp is increased. In this embodiment, by subtracting I from the timestamp corresponding to the reception time, the length of the time string may be reduced, and the pressure on the database storing the timestamp may be reduced.
Meanwhile, the generated time code in the embodiment does not carry out bit operation, so that the readability of the time code is increased, and the receiving time can be obtained by directly and easily carrying out reverse estimation on the time code in the serial number at the later stage. This can omit the storage work for the reception time in the database, and further reduce the storage pressure of the database.
Step S102: obtaining server code I of each received session information 1 ,I 2 ,…,I L ,…,I T . Wherein, I L Server code for the received lth session information. I is L The following conditions are satisfied:
I L =(K L mod10)*10+M L mod10。
wherein, K L The value of the third byte of the intranet IP of the server receiving the lth session information. M L The value of the fourth byte of the intranet IP of the server receiving the lth session information. The intranet IP address may be an ipv4 address. mod is a remainder function. mod is used as follows: 7mod3=1.
The description is given with the intranet IP of the server 192.168.35.62, K L =35；M L =62; then
I L =(35mod10)*10+62mod10=50+2=52。
Step S103: acquiring the process code N of each received session information 1 ,N 2 ,…,N L ,…,N T . Wherein N is L The process code of the received L-th session information. N is a radical of L The following conditions are satisfied:
N L =P L mod100。
wherein, P L The process number corresponding to the process for receiving the L-th session information. With P L Description of N =356, N L =356mod100=56。
Step S104: process singleton count R for obtaining each received session information 1 ,R 2 ,…,R L ,…,R T . Wherein R is L Counting the process singleton corresponding to the process of the received L-th session information. The time stamp in this embodiment is accurate to seconds, and when the number of seconds of the time stamp corresponding to the reception time is changed, the process singleton count returns to zero, and the process starts to count again. Thus, multiple processes can be acquired concurrently per second.
The values of the third and fourth bytes of the IP address of each server in the intranet are usually different from each other, so the server code obtained by this step can avoid the duplication with the server codes of servers in other intranets as much as possible. Meanwhile, higher concurrency exists within one second, so that the situation that a plurality of processes simultaneously process concurrency exists, each process corresponds to one process number, and the difference between the last two digits of the plurality of process numbers is the largest, so that the process code only takes the last two digits of the corresponding process number. Meanwhile, a plurality of session information can be processed in one second in one process, and the session information can be distinguished by the self-increment process single case counting. Through the setting, the probability of occurrence of the same server code, process code and process single-case counting in the same second can be greatly reduced, and further, a unique serial number can be configured for each concurrence under the condition of higher concurrence. Meanwhile, the header of the sequence number in this embodiment is a time code, so that the sequence number may increase with the increase of the time code, and further, the sequence code may reflect the early and late degree of the receiving time.
Step S105: h is to be L、 I L、 N L And R L A sequence number constituting the received lth session information.
In this example, the value of H L =J L -I=0000301113、I L =(35mod10)*10+62mod10=50+2=52、N L =356mod100=56 and R L For example, =0324, and the finally generated serial numbers are: 000030111352560324. the maximum length of the generated sequence number in this embodiment is 18 bits. Compared with the 64-bit serial number of the existing snowflake algorithm, the serial number in the embodiment occupies a smaller memory, and the storage pressure of the database can be further reduced.
Embodiments of the present invention also provide a non-transitory computer-readable storage medium, which may be disposed in an electronic device to store at least one instruction or at least one program for implementing a method of the method embodiments, where the at least one instruction or the at least one program is loaded into and executed by a processor to implement the method provided by the above embodiments.
Embodiments of the present invention also provide an electronic device comprising a processor and the aforementioned non-transitory computer-readable storage medium.
Embodiments of the present invention also provide a computer program product comprising program code means for causing an electronic device to carry out the steps of the method according to various exemplary embodiments of the invention described above in the present specification, when said program product is run on the electronic device.
Although some specific embodiments of the present invention have been described in detail by way of illustration, it should be understood by those skilled in the art that the above illustration is only for the purpose of illustration and is not intended to limit the scope of the invention. It will also be appreciated by those skilled in the art that various modifications may be made to the embodiments without departing from the scope and spirit of the invention. The scope of the invention is defined by the appended claims.
Claims (10)
1. The information display method of the online customer service system is characterized by being applied to a first system, wherein the first system comprises a processing module and a plurality of clients, and the clients are in communication connection with the processing module; each client is used for sending session information to the processing module;
the processing module is used for realizing the following steps:
configuring a corresponding serial number for each received session information; the sequence number is used for representing the early and late degree of the receiving time of the corresponding session information; each session information comprises a corresponding serial number, a target session ID and a feature text; the characteristic text is text type information of corresponding session information;
adding each received conversation message into a main message queue;
storing the first information in the current main information queue into an information database; the head information is the conversation information positioned at the head of the main information queue at present;
acquiring each target receiving ID corresponding to the target session according to the target session ID corresponding to the first information; the target receiving ID is a user ID for responding to the first information;
sending the first information to a user corresponding to each target receiving ID;
determining a display sequence of a plurality of first information corresponding to each target receiving ID according to a serial number corresponding to the plurality of first information received by each target receiving ID;
determining and displaying first display information of the corresponding target receiving ID according to the display sequence corresponding to each target receiving ID; the first display information is a feature text corresponding to the first information located at the last position in the display sequence.
2. The method of claim 1, wherein each session event comprises at least one session information, and each session event corresponds to a plurality of target reception IDs;
after determining and displaying the first display information of each target reception ID according to the display order corresponding to the target reception ID, the method further includes:
configuring corresponding session buffer A for a plurality of target receiving IDs corresponding to each session event respectively a 1 ,A a 2 ,…,A a i ,…,A a f(a) ，A a i =(B a i ,C a ,D a i ) (ii) a Wherein A is a i Receiving a session buffer of an ID for an ith target corresponding to the ith session event; i =1,2, …, f (a), f (a) is the total number of session buffers corresponding to the a-th session event; b a i Receiving a sequence number corresponding to the last read session information of the ID in the a-th session event for the ith target; c a The maximum sequence number in the sequence numbers of the current existing session information in the a-th session event; d a i Receiving a sub-message list of the a-th session event corresponding to the ID for the ith target; d a i The system is used for storing a plurality of first information received by the ith target receiving ID in the a-th session event;
when obtaining the firstWhen the i targets receive the message reading instruction of the user corresponding to the ID, the slave D a i Get the sequence number in (B) a i ,C a ]As first initial display information;
sequencing a plurality of first initial display information according to the sequence number corresponding to each first initial display information to form a message display queue E 1 ,E 2 ,…,E n ,…,E y ，E 1 <E 2 <…<E n <…<E y (ii) a Wherein E is n Sequencing the first initial display information positioned at the nth bit for the serial number in the plurality of first initial display information; n =1,2, …, y, y is the total amount of the first initial display information;
from E 1 ,E 2 ,…,E n ,…,E y Acquiring first initial display information with the arrangement sequence at the front F position as first target display information for displaying; wherein, F is less than or equal to y, and F is a preset value.
3. The method of claim 2, wherein D is the starting point of a i Get the sequence number in (B) a i ,C a ]As the first initial display information, includes:
when from D a i In the sequence number of (B) a i ,C a ]When a plurality of first information in the information database is empty set, acquiring a serial number in (B) a i ,C a ]As the first initial display information.
4. The method of claim 2, wherein E is measured at 1 ,E 2 ,…,E n ,…,E y After first initial display information with the arrangement order of the first F bits is acquired as first target display information to be displayed, the method further comprises the following steps:
when receiving the history information viewing request, from D a i In-process acquisition sequence number is less than or equal to B a i As second initial display information;
second target display information is determined from a plurality of the second initial display information.
5. Method according to claim 2, characterized in that in slave E 1 ,E 2 ,…,E n ,…,E y After first initial display information with the arrangement order of the first F bits is acquired as first target display information to be displayed, the method further comprises the following steps:
when new information viewing request is received, from D a i Get the serial number greater than B F As a third initial display information; wherein, B F Is E F A corresponding serial number; e F Sorting first initial display information positioned at the F-th position for serial numbers in the plurality of first initial display information;
third target display information is determined from the plurality of third initial display information.
6. The method of claim 2, wherein a plurality of target receiving IDs corresponding to each session event are respectively configured with a corresponding session buffer A a 1 ,A a 2 ,…,A a i ,…,A a f(a) ，A a i =(B a i ,C a ,D a i ) Thereafter, the method further comprises:
when a session event receives session information, updating each session buffer corresponding to the session event; the update process includes the steps of:
comparing sequence number C of newly received session information b And C a The size of (d);
when C is present b >C a When it is, C a Is replaced by C b 。
7. The method of claim 1, wherein the session information is further configured with a corresponding message mask identifier;
acquiring each target receiving ID corresponding to the target session according to the target session ID corresponding to the first information, wherein the method comprises the following steps:
according to the target session ID, obtaining the receiving shielding identification table G of each receiving ID corresponding to the target session 1 ,G 2 ,…,G M ,…,G X (ii) a Wherein G is M A receiving shielding identification table for the corresponding Mth receiving ID in the target session; m =1,2, …, X is the total number of received mask identification tables; each receiving shielding identification table stores receiving shielding identifications corresponding to the receiving IDs;
matching the message shielding identification with the receiving shielding identification in each receiving shielding identification table to determine all target receiving IDs corresponding to the target sessions;
the matching process comprises the following steps;
and when the message shielding identification is different from each receiving shielding identification in the receiving shielding identification table, determining that the receiving ID corresponding to the receiving shielding identification table is a target receiving ID.
8. The method of claim 1, wherein the processing module comprises a plurality of servers, each server configured to receive session information;
configuring a corresponding sequence number for each received session information includes:
obtaining the time code H of each received session information 1 ,H 2 ,…,H L ,…,H T (ii) a Wherein H L A time code for the received lth session information; l =1,2, …, T is the total number of received session information; h L The following conditions are satisfied:
H L =J L -I；
wherein, J L A timestamp corresponding to the receiving time of the L-th session information; i is a time stamp corresponding to preset starting time;
obtaining server code I of each received session information 1 ,I 2 ,…,I L ,…,I T (ii) a Wherein, I L A server code for the received lth session information; i is L The following conditions are satisfied:
I L =(K L mod10)*10+M L mod10；
wherein, K L A third byte value of the intranet IP of the server for receiving the L-th session information; m L A fourth byte value of the intranet IP of the server for receiving the L-th session information; mod is a remainder function;
acquiring the process code N of each received session information 1 ,N 2 ,…,N L ,…,N T (ii) a Wherein N is L A process code for the received lth session information; n is a radical of hydrogen L The following conditions are satisfied:
N L =P L mod100；
wherein, P L A process number corresponding to the process for receiving the L-th session information;
process singleton count R for obtaining each received session information 1 ,R 2 ,…,R L ,…,R T (ii) a Wherein R is L Counting a process single instance corresponding to the process of the received L-th session information, and enabling the process single instance count to return to zero when the seconds of the timestamp corresponding to the receiving time are changed;
h is to be L、 I L、 N L And R L A sequence number constituting the received lth session information.
9. A non-transitory computer readable storage medium storing a computer program, wherein the computer program when executed by a processor implements the information display method of the online customer service system according to any one of claims 1 to 8.
10. An electronic device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor implements the information display method of the online customer service system according to any one of claims 1 to 8 when executing the computer program.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211318836.7A CN115378898B (en) | 2022-10-26 | 2022-10-26 | Information display method of online customer service system, storage medium and electronic equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202211318836.7A CN115378898B (en) | 2022-10-26 | 2022-10-26 | Information display method of online customer service system, storage medium and electronic equipment |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN115378898A CN115378898A (en) | 2022-11-22 |
| CN115378898B true CN115378898B (en) | 2023-01-06 |
Family
ID=84073184
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202211318836.7A Active CN115378898B (en) | 2022-10-26 | 2022-10-26 | Information display method of online customer service system, storage medium and electronic equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN115378898B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116055435A (en) * | 2023-01-17 | 2023-05-02 | 北京达佳互联信息技术有限公司 | Information display method, device, system, electronic equipment and storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104111813A (en) * | 2014-06-23 | 2014-10-22 | 小米科技有限责任公司 | Method and device for picture synchronous display, mobile terminal and terminal device |
| CN110557415A (en) * | 2018-05-31 | 2019-12-10 | 阿里巴巴集团控股有限公司 | online customer service system, user side, server, customer service side and method |
| CN112887192A (en) * | 2021-01-12 | 2021-06-01 | 讯飞智元信息科技有限公司 | Cross-network communication method, electronic device thereof, and computer-readable storage medium |
Family Cites Families (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2011061410A (en) * | 2009-09-09 | 2011-03-24 | Seiko Epson Corp | Automatic voice answering device |
| US8645814B2 (en) * | 2010-01-08 | 2014-02-04 | Yahoo! Inc. | System and method for displaying status of electronic messages |
| US9042540B2 (en) * | 2012-10-30 | 2015-05-26 | Teletech Holdings, Inc. | Method for providing support using answer engine and dialog rules |
| CN106161194A (en) * | 2015-04-13 | 2016-11-23 | 上海神计信息系统工程有限公司 | A kind of online customer service center based on XMPP instant message exchange system |
| CN106060107B (en) * | 2016-05-05 | 2019-11-08 | 北京思特奇信息技术股份有限公司 | A kind of method and system that service request by all kinds of means is uniformly accessed into |
| US11563709B2 (en) * | 2020-03-31 | 2023-01-24 | Snap Inc. | Messaging system of partial and out-of-order events |
| CN114047995A (en) * | 2021-11-25 | 2022-02-15 | 中国建设银行股份有限公司 | Method, device and equipment for determining label color and storage medium |
| CN114629866A (en) * | 2022-03-17 | 2022-06-14 | 西安热工研究院有限公司 | Method for establishing real-time communication between multiple systems by random online customer service |
-
2022
- 2022-10-26 CN CN202211318836.7A patent/CN115378898B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104111813A (en) * | 2014-06-23 | 2014-10-22 | 小米科技有限责任公司 | Method and device for picture synchronous display, mobile terminal and terminal device |
| CN110557415A (en) * | 2018-05-31 | 2019-12-10 | 阿里巴巴集团控股有限公司 | online customer service system, user side, server, customer service side and method |
| CN112887192A (en) * | 2021-01-12 | 2021-06-01 | 讯飞智元信息科技有限公司 | Cross-network communication method, electronic device thereof, and computer-readable storage medium |
Also Published As
| Publication number | Publication date |
|---|---|
| CN115378898A (en) | 2022-11-22 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US10785345B2 (en) | Information processing method, client, server and computer-readable storage medium | |
| US6717917B1 (en) | Method of determining real-time data latency and apparatus therefor | |
| US8732140B2 (en) | Methods for storing files in a distributed environment | |
| CN110191428B (en) | Data distribution method based on intelligent cloud platform | |
| EP2599271B1 (en) | Instant messaging using multiple instances of a client | |
| WO2022213954A1 (en) | Federated learning method and apparatus, electronic device, and storage medium | |
| CN107066570A (en) | Data managing method and device | |
| CN115378898B (en) | Information display method of online customer service system, storage medium and electronic equipment | |
| CN107451853A (en) | Method, apparatus, system and the storage medium that a kind of red packet distributes in real time | |
| CN111884843A (en) | Message processing method and device, electronic equipment and storage medium | |
| CN110677511A (en) | Identification generation method, device, equipment and storage medium in distributed system | |
| CN109739938A (en) | A kind of correlating method, device and the equipment of more accounts | |
| CN105763535B (en) | Conversation message list processing method, equipment and system | |
| EP2775410A1 (en) | Method for providing and receiving information representing physical features of a portion of a three-dimensional surface | |
| CN112994900B (en) | File countersigning method, device, client, server and storage medium | |
| CN110674168A (en) | Cache key abnormity detection method, device, storage medium and terminal | |
| CN113518013B (en) | Processing method and device for realizing heartbeat mechanism | |
| CN114793244B (en) | Resource processing method, device, equipment and medium for block chain | |
| US20060056433A1 (en) | Message processing and content based searching for message locations in an asynchronous network | |
| JP2019185663A (en) | Related event integration program, devices, and method | |
| CN108600255A (en) | Mock service management method, device, computer equipment and storage medium | |
| JP2012212227A (en) | Event processing system, and event processing method and event processing program used for the same | |
| CN115065735A (en) | Message processing method and electronic equipment | |
| EP2732576A1 (en) | Variable-length nonce generation | |
| US10664307B1 (en) | System and method for assigning tasks to computer system elements |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |