CN115374159A - Mobile internet knowledge management system - Google Patents

Mobile internet knowledge management system Download PDF

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CN115374159A
CN115374159A CN202211014805.2A CN202211014805A CN115374159A CN 115374159 A CN115374159 A CN 115374159A CN 202211014805 A CN202211014805 A CN 202211014805A CN 115374159 A CN115374159 A CN 115374159A
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崔洪刚
廖朝辉
许霞
陈科呈
吴豪焕
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Heyuan Maoguangyuan Information Technology Co ltd
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    • G06COMPUTING; CALCULATING OR COUNTING
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    • G06NCOMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
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Abstract

一种移动互联网知识管理系统,包括:信息管理模块,用于对用户注册信息进行存储,并对用户的登录请求信息与存储的用户注册信息进行匹配验证,若符合设定条件则允许登录使用;组织成员数据库,预存储有若干个成员群组,每个成员群组都包含若干个成员数据;知识库管理模块,用于存储各类知识数据,并将各类知识数据进行分组;知识服务模块,用于供用户查看知识库管理模块中的知识数据,并且读取;通讯模块,用于与终端通讯进行数据的传输。本发明优化了知识管理的架构,可以对知识进行更加有效的收集和查询,确保了知识管理的科学性和知识信息的完整性,令各用户之间实现更加有效的协调共进。

Figure 202211014805

A mobile Internet knowledge management system, including: an information management module, used to store user registration information, and verify the matching between the user's login request information and the stored user registration information, and allow login and use if the set conditions are met; Organization member database, pre-stored with several member groups, each member group contains several member data; knowledge base management module, used to store various knowledge data, and group various knowledge data; knowledge service module for the user to view and read the knowledge data in the knowledge base management module; the communication module is for communicating with the terminal for data transmission. The invention optimizes the framework of knowledge management, can collect and query knowledge more effectively, ensures the scientificity of knowledge management and the integrity of knowledge information, and enables users to achieve more effective coordination and progress together.

Figure 202211014805

Description

一种移动互联网知识管理系统A mobile Internet knowledge management system

技术领域technical field

本发明涉及一种管理系统,具体地说是一种移动互联网知识管理系统。The invention relates to a management system, in particular to a mobile Internet knowledge management system.

背景技术Background technique

移动互联网是基于高速度移动通信网络、智能手机、新应用、业务管理平台和计费平台、客户服务支持平台形成的一种全新网络服务与体验。用户享受移动互联网服务时,需要基于3G、4G等高速度移动通信网络,需要功能强大的智能手机,需要各种新的应用,而更多的用户使用移动互联网的服务,他们并没有经过专业的培训,也不可能所有用户都成为专业人士。当用户在使用移动互联网过程中,需要咨询、解决问题时,及时地解决面临的问题。The mobile Internet is a brand-new network service and experience based on high-speed mobile communication networks, smart phones, new applications, business management platforms, billing platforms, and customer service support platforms. When users enjoy mobile Internet services, they need high-speed mobile communication networks such as 3G and 4G, powerful smart phones, and various new applications. However, more users use mobile Internet services without professional training. training, it is impossible for all users to become professionals. When users need to consult and solve problems in the process of using the mobile Internet, solve the problems they face in a timely manner.

如何利用现有的网络和设备,比如智能手机、电脑等,对各种知识进行更加有效的管理,目前仍然是众人在追求的一个方向。How to use existing networks and devices, such as smart phones, computers, etc., to manage various knowledge more effectively is still a direction that everyone is pursuing.

发明内容Contents of the invention

本发明要解决的技术问题是提供一种移动互联网知识管理系统。The technical problem to be solved by the present invention is to provide a mobile Internet knowledge management system.

为了解决上述技术问题,本发明采取以下技术方案:In order to solve the above technical problems, the present invention takes the following technical solutions:

一种移动互联网知识管理系统,包括:A mobile Internet knowledge management system, comprising:

信息管理模块,用于对用户注册信息进行存储,并对用户的登录请求信息与存储的用户注册信息进行匹配验证,若符合设定条件则允许登录使用;The information management module is used to store user registration information, and verify the matching between the user's login request information and the stored user registration information, and allow login to use if the set conditions are met;

组织成员数据库,预存储有若干个成员群组,每个成员群组都包含若干个成员数据;Organization member database, pre-stored with several member groups, each member group contains several member data;

知识库管理模块,用于存储各类知识数据,并将各类知识数据进行分组;The knowledge base management module is used to store various knowledge data and group various knowledge data;

知识服务模块,用于供用户查看知识库管理模块中的知识数据,并且读取;The knowledge service module is used for users to view and read the knowledge data in the knowledge base management module;

通讯模块,用于与终端通讯进行数据的传输。The communication module is used for communicating with the terminal for data transmission.

所述知识服务模块包括检索模块、信息展示模块,检索模块用于供用户输入查找词查询知识库管理模块中的知识数据,信息展示模块用于将检索到的知识数据展示给用户查看。The knowledge service module includes a retrieval module and an information display module. The retrieval module is used for users to input search words to query knowledge data in the knowledge base management module, and the information display module is used to display the retrieved knowledge data to users for viewing.

所述信息展示模块包括信息展示对话框,该信息展示对话框具有横向展示模式和纵向展示模式,使检索出来的知识数据以横向展示或纵向展示的方式展示给用户查看。The information display module includes an information display dialog box, which has a horizontal display mode and a vertical display mode, so that the retrieved knowledge data can be displayed to the user in a horizontal display or a vertical display mode.

所述知识库管理模块包括分类管理模块,该分类管理模块将知识数据按照技术领域分成若干类别,并且每个类别都标记一个唯一的识别代码。The knowledge base management module includes a classification management module, which divides knowledge data into several categories according to technical fields, and each category is marked with a unique identification code.

所述检索模块包括语义检索子模块、关键词检索子模块、用户名检索子模块。The retrieval module includes a semantic retrieval submodule, a keyword retrieval submodule, and a user name retrieval submodule.

所述组织成员数据库中的每个成员数据都设有一个唯一的标记,该标记与知识库管理模块中的每个类别的识别代码不重复。Each member data in the organization member database is provided with a unique mark, which is not repeated with the identification code of each category in the knowledge base management module.

还包括信息内容规范管理模块,用于识别知识数据,若知识数据当中包含与预先存储的敏感性用语相符合的语句,则进行警报,并且在信息展示模块中出现设定的警示用语,提醒用户确认。It also includes an information content specification management module, which is used to identify knowledge data. If the knowledge data contains sentences that match the pre-stored sensitive words, an alarm will be issued, and the set warning words will appear in the information display module to remind users confirm.

本发明优化了知识管理的架构,可以对知识进行更加有效的收集和查询,确保了知识管理的科学性和知识信息的完整性,令各用户之间实现更加有效的协调共进。The invention optimizes the framework of knowledge management, can collect and query knowledge more effectively, ensures the scientificity of knowledge management and the integrity of knowledge information, and enables users to achieve more effective coordination and progress together.

附图说明Description of drawings

图1为本发明系统原理示意图。Fig. 1 is a schematic diagram of the principle of the system of the present invention.

具体实施方式Detailed ways

为能进一步了解本发明的特征、技术手段以及所达到的具体目的、功能,下面结合附图与具体实施方式对本发明作进一步详细描述。In order to further understand the features, technical means, and specific objectives and functions achieved by the present invention, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments.

如图1所示,本发明揭示了一种移动互联网知识管理系统,包括:As shown in Figure 1, the present invention discloses a mobile Internet knowledge management system, including:

信息管理模块,用于对用户注册信息进行存储,并对用户的登录请求信息与存储的用户注册信息进行匹配验证,若符合设定条件则允许登录使用。具体的,用户信息管理模块接收用户输入的用户名和密码,点击“登录”后,首次登录成功后,进入主界面,页面左侧为系统菜单,页面右侧显示首页。主页面右上角修改密码,页面右侧显示修改页面,用户在此页面进行修改密码操作。在个人资料的页面上,显示用户信息和退出登录功能。具体的,用户信息用于显示当前系统登录人的相关信息。退出登录用于当前用户退出系统。用户信息管理模块还用于向用户提供更改密码功能,以便用户根据需要进行密码修改。此外,用户信息管理模块还用于提供日志查看功能,以供用户查看自己每次登录系统的登录日志信息。The information management module is used to store user registration information, and verify the matching between the user's login request information and the stored user registration information, and allow login and use if the set conditions are met. Specifically, the user information management module receives the user name and password input by the user. After clicking "Login", after the first login is successful, the main interface is entered. The left side of the page is the system menu, and the right side of the page displays the home page. Change the password in the upper right corner of the main page, and the modification page is displayed on the right side of the page, and the user can modify the password on this page. On the profile page, user information and logout functions are displayed. Specifically, the user information is used to display relevant information of the current system login person. Logout is used to log out the current user from the system. The user information management module is also used to provide the user with the function of changing the password, so that the user can modify the password as required. In addition, the user information management module is also used to provide a log viewing function for the user to view the login log information of each login system.

组织成员数据库,预存储有若干个成员群组,每个成员群组都包含若干个成员数据,每个成员都对应设有一个标记,方便区分识别。The organization member database is pre-stored with several member groups, each member group contains several member data, and each member is correspondingly provided with a mark for easy identification.

知识库管理模块,用于存储各类知识数据,并将各类知识数据进行分组。所述知识库管理模块包括分类管理模块,该分类管理模块将知识数据按照技术领域分成若干类别,并且每个类别都标记一个唯一的识别代码。对于各类知识,可以按照技术领域进行分类,比如物理领域,化学领域,可以更加方便知识的管理。The knowledge base management module is used for storing various knowledge data and grouping various knowledge data. The knowledge base management module includes a classification management module, which divides knowledge data into several categories according to technical fields, and each category is marked with a unique identification code. For all kinds of knowledge, it can be classified according to the technical field, such as the field of physics and chemistry, which can facilitate the management of knowledge.

知识服务模块,用于供用户查看知识库管理模块中的知识数据,并且读取。所述知识服务模块包括检索模块、信息展示模块,检索模块用于供用户输入查找词查询知识库管理模块中的知识数据,信息展示模块用于将检索到的知识数据展示给用户查看。所述信息展示模块包括信息展示对话框,该信息展示对话框具有横向展示模式和纵向展示模式,使检索出来的知识数据以横向展示或纵向展示的方式展示给用户查看。通过检索,比如检索飞机航空的知识,可以输入飞机,航空作为关键词。The knowledge service module is used for users to view and read the knowledge data in the knowledge base management module. The knowledge service module includes a retrieval module and an information display module. The retrieval module is used for users to input search words to query knowledge data in the knowledge base management module, and the information display module is used to display the retrieved knowledge data to users for viewing. The information display module includes an information display dialog box, which has a horizontal display mode and a vertical display mode, so that the retrieved knowledge data can be displayed to the user in a horizontal display or a vertical display mode. By searching, for example, searching for the knowledge of aircraft and aviation, you can enter aircraft and aviation as keywords.

通讯模块,用于与终端通讯进行数据的传输,终端可为智能手机,电脑,或者其他控制器。The communication module is used to communicate with the terminal for data transmission, and the terminal can be a smart phone, a computer, or other controllers.

所述检索模块包括语义检索子模块、关键词检索子模块、用户名检索子模块。The retrieval module includes a semantic retrieval submodule, a keyword retrieval submodule, and a user name retrieval submodule.

所述组织成员数据库中的每个成员数据都设有一个唯一的标记,该标记与知识库管理模块中的每个类别的识别代码不重复。Each member data in the organization member database is provided with a unique mark, which is not repeated with the identification code of each category in the knowledge base management module.

还包括信息内容规范管理模块,用于识别知识数据,若知识数据当中包含与预先存储的敏感性用语相符合的语句,则进行警报,并且在信息展示模块中出现设定的警示用语,提醒用户确认。It also includes an information content specification management module, which is used to identify knowledge data. If the knowledge data contains sentences that match the pre-stored sensitive words, an alarm will be issued, and the set warning words will appear in the information display module to remind users confirm.

另外,所述的知识服务模块采用B/S架构,整个平台包括若干台PC,一台SERVER,一个或若干个知识数据库;知识库的采编人员利用每台PC上的浏览器,按照指定的规范完成知识内容的编辑,审核和发布,发布后的知识将按照指定规则存储在数据库中;知识数据库完成知识内容的存储和管理,以便客户客服人员利用智能搜索引擎精准地找到所需知识。In addition, the knowledge service module adopts B/S structure, and the whole platform includes several PCs, a server, and one or several knowledge databases; Complete the editing, review and release of knowledge content, and the published knowledge will be stored in the database according to the specified rules; the knowledge database completes the storage and management of knowledge content, so that customer service personnel can use intelligent search engines to accurately find the required knowledge.

需要说明的是,以上仅为本发明的优选实施例而已,并不用于限制本发明,尽管参照实施例对本发明进行了详细的说明,对于本领域的技术人员来说,其依然可以对前述实施例所记载的技术方案进行修改,或者对其中部分技术特征进行等同替换,但是凡在本发明的精神和原则之内,所作的任何修改、等同替换、改进等,均应包含在本发明的保护范围之内。It should be noted that the above are only preferred embodiments of the present invention, and are not intended to limit the present invention. Although the present invention has been described in detail with reference to the embodiments, those skilled in the art can still implement the foregoing Modifications to the technical solutions described in the examples, or equivalent replacements for some of the technical features, but within the spirit and principles of the present invention, any modifications, equivalent replacements, improvements, etc., shall be included in the protection of the present invention. within range.

Claims (7)

1.一种移动互联网知识管理系统,其特征在于,包括:1. A mobile Internet knowledge management system, characterized in that it comprises: 信息管理模块,用于对用户注册信息进行存储,并对用户的登录请求信息与存储的用户注册信息进行匹配验证,若符合设定条件则允许登录使用;The information management module is used to store user registration information, and verify the matching between the user's login request information and the stored user registration information, and allow login to use if the set conditions are met; 组织成员数据库,预存储有若干个成员群组,每个成员群组都包含若干个成员数据;Organization member database, pre-stored with several member groups, each member group contains several member data; 知识库管理模块,用于存储各类知识数据,并将各类知识数据进行分组;The knowledge base management module is used to store various knowledge data and group various knowledge data; 知识服务模块,用于供用户查看知识库管理模块中的知识数据,并且读取;The knowledge service module is used for users to view and read the knowledge data in the knowledge base management module; 通讯模块,用于与终端通讯进行数据的传输。The communication module is used for communicating with the terminal for data transmission. 2.根据权利要求1所述的移动互联网知识管理系统,其特征在于,所述知识服务模块包括检索模块、信息展示模块,检索模块用于供用户输入查找词查询知识库管理模块中的知识数据,信息展示模块用于将检索到的知识数据展示给用户查看。2. mobile Internet knowledge management system according to claim 1, is characterized in that, described knowledge service module comprises retrieval module, information display module, and retrieval module is used for the knowledge data in the knowledge base management module of user's input search word query , the information display module is used to display the retrieved knowledge data to the user for viewing. 3.根据权利要求2所述的移动互联网知识管理系统,其特征在于,所述信息展示模块包括信息展示对话框,该信息展示对话框具有横向展示模式和纵向展示模式,使检索出来的知识数据以横向展示或纵向展示的方式展示给用户查看。3. The mobile Internet knowledge management system according to claim 2, wherein the information display module includes an information display dialog box, and the information display dialog box has a horizontal display mode and a vertical display mode, so that the retrieved knowledge data It is displayed to the user in a horizontal display or a vertical display. 4.根据权利要求3所述的移动互联网知识管理系统,其特征在于,所述知识库管理模块包括分类管理模块,该分类管理模块将知识数据按照技术领域分成若干类别,并且每个类别都标记一个唯一的识别代码。4. The mobile Internet knowledge management system according to claim 3, wherein the knowledge base management module includes a classification management module, which divides knowledge data into several categories according to technical fields, and each category is marked A unique identification code. 5.根据权利要求4所述的移动互联网知识管理系统,其特征在于,所述检索模块包括语义检索子模块、关键词检索子模块、用户名检索子模块。5. The mobile Internet knowledge management system according to claim 4, wherein the retrieval module includes a semantic retrieval submodule, a keyword retrieval submodule, and a user name retrieval submodule. 6.根据权利要求5所述的移动互联网知识管理系统,其特征在于,所述组织成员数据库中的每个成员数据都设有一个唯一的标记,该标记与知识库管理模块中的每个类别的识别代码不重复。6. The mobile Internet knowledge management system according to claim 5, wherein each member data in the organization member database is provided with a unique mark, which is consistent with each category in the knowledge base management module The identification code is not repeated. 7.根据权利要求6所述的移动互联网知识管理系统,其特征在于,还包括信息内容规范管理模块,用于识别知识数据,若知识数据当中包含与预先存储的敏感性用语相符合的语句,则进行警报,并且在信息展示模块中出现设定的警示用语,提醒用户确认。7. The mobile Internet knowledge management system according to claim 6, further comprising an information content specification management module for identifying knowledge data, if the knowledge data contains sentences that match the pre-stored sensitive terms, Then an alarm is issued, and the set warning words appear in the information display module to remind the user to confirm.
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* Cited by examiner, † Cited by third party
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CN107958366A (en) * 2016-10-18 2018-04-24 上海厚浪信息科技有限公司 knowledge management system based on RDMP
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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107958366A (en) * 2016-10-18 2018-04-24 上海厚浪信息科技有限公司 knowledge management system based on RDMP
CN110457257A (en) * 2019-08-02 2019-11-15 纬衡浩建科技(深圳)有限公司 Archives knowledge managing device and mobile terminal for mobile terminal

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