CN115373958A - Method and device for determining abnormal information, storage medium and electronic device - Google Patents

Method and device for determining abnormal information, storage medium and electronic device Download PDF

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Publication number
CN115373958A
CN115373958A CN202210986099.1A CN202210986099A CN115373958A CN 115373958 A CN115373958 A CN 115373958A CN 202210986099 A CN202210986099 A CN 202210986099A CN 115373958 A CN115373958 A CN 115373958A
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China
Prior art keywords
video information
target data
abnormal
operation instruction
determining
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CN202210986099.1A
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Chinese (zh)
Inventor
李鲁涛
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Qingdao Haier Technology Co Ltd
Haier Smart Home Co Ltd
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Qingdao Haier Technology Co Ltd
Haier Smart Home Co Ltd
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Priority to CN202210986099.1A priority Critical patent/CN115373958A/en
Publication of CN115373958A publication Critical patent/CN115373958A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3495—Performance evaluation by tracing or monitoring for systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3476—Data logging

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  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Hardware Design (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Debugging And Monitoring (AREA)

Abstract

The application discloses a method and a device for determining abnormal information, a storage medium and an electronic device, which relate to the technical field of smart families, and the method for determining the abnormal information comprises the following steps: acquiring an operation instruction acting on target data; acquiring video information of an operation instruction; acquiring abnormal video information of the target data under the condition that the target data is abnormal; acquiring an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data; and in the operation process of acquiring the data acting on the target, determining an abnormal operation instruction acting on the target data.

Description

Method and device for determining abnormal information, storage medium and electronic device
Technical Field
The present application relates to the field of computers, and in particular, to a method and an apparatus for determining abnormal information, a storage medium, and an electronic apparatus.
Background
Along with the increase of the functional complexity of the system, the difficulty of the on-line problems of the system is increased, even a plurality of on-line business problems can not be reproduced, the existing problem positioning is mostly deduced through logs and data, the data volume of the logs is large, meanwhile, the risk of loss exists, and the existing problem data can mislead developers, south-beam northern tracks and can not be used for quickly positioning the on-line problems. Inference from logs and data is also influenced by developer supervision. The reproduction of the on-line problem and the test problem becomes a big difficulty, and the user experience is influenced.
Disclosure of Invention
The embodiment of the invention provides a method and a device for determining abnormal information, a storage medium and an electronic device, which are used for at least solving the problem that business abnormality cannot be quickly positioned in the related technology.
According to an embodiment of the present invention, there is provided a method for determining abnormality information, including: acquiring an operation instruction acting on target data; acquiring video information of the operation instruction; under the condition that the target data is abnormal, acquiring abnormal video information of the target data; acquiring an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data; and determining an abnormal operation instruction acting on the target data in the operation process of acquiring the target data.
According to an embodiment of the present invention, there is provided an abnormality information determination apparatus including: the first determination module is used for determining an operation instruction acting on the target data; the first acquisition module is used for acquiring the video information of the operation instruction; the second acquisition module is used for acquiring abnormal video information of the target data under the condition that the target data is abnormal; a third obtaining module, configured to obtain an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data; and the second determining module is used for determining an abnormal operation instruction acting on the target data in the operation process of acquiring the target data.
In an exemplary embodiment, the first obtaining module includes: the monitoring device comprises a first triggering unit, a second triggering unit and a monitoring unit, wherein the first triggering unit is used for triggering the monitoring device when determining to execute an operation instruction acting on target data; and the first acquisition unit is used for acquiring the video information of the operation instruction in real time by using the monitoring equipment.
In an exemplary embodiment, the apparatus further includes: a first cache module, configured to, when the target data is abnormal, obtain abnormal video information of the target data, and then cache video information of the operation instruction and the abnormal video information of the target data; and the first storage module is used for storing the cached video information of the operation instruction and the abnormal video information of the target data into a database according to a preset period.
In an exemplary embodiment, the first obtaining module includes: the first input unit is used for inputting the video information of the operation instruction and the abnormal video information of the target data into a preset service operation environment; and the first playing unit is used for simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service running environment.
In an exemplary embodiment, the second determining module includes: a first comparing unit, configured to compare the video information of the operation instruction with the abnormal video information of the target data to obtain a comparison result in a process of simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operating environment; a first determining unit, configured to determine the abnormal operation command corresponding to the abnormal video information according to the comparison result.
In an exemplary embodiment, the first comparison unit includes: and the first comparison subunit is used for comparing each frame image in the abnormal video information with each frame image in the video information of the operation instruction so as to determine the number of abnormal video frames corresponding to the abnormal video information in the video information of the operation instruction.
According to a further embodiment of the present invention, there is also provided a computer-readable storage medium having a computer program stored thereon, wherein the computer program is arranged to, when executed, perform the steps of any of the method embodiments described above.
According to yet another embodiment of the present invention, there is also provided an electronic device, including a memory in which a computer program is stored and a processor configured to execute the computer program to perform the steps in any of the above method embodiments.
According to the invention, in the process of executing the operation instruction acting on the target data, the video information of the operation instruction is obtained; acquiring abnormal video information of target data under the condition that the target data is abnormal; acquiring an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data; and in the operation process of acquiring the data acting on the target, determining an abnormal operation instruction acting on the target data. In the method, the recorded operation information is acquired, the abnormity is positioned from the acquired information, the abnormity is not determined directly through the acquired log and is not influenced by developers, and the technical effect of accurately positioning the business abnormity is further realized, so that the problem that the business abnormity cannot be quickly positioned in the related technology is solved.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and, together with the description, serve to explain the principles of the application.
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, and it is obvious for those skilled in the art to obtain other drawings without inventive exercise.
FIG. 1 is a schematic diagram of a hardware environment of a method for determining exception information according to an embodiment of the present application;
FIG. 2 is a flow chart of a method of determining exception information according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of data acquisition to a business system according to an embodiment of the present invention;
fig. 4 is a block diagram of the configuration of an abnormality information determination apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the accompanying drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
According to an aspect of an embodiment of the present application, a method for determining exception information is provided. The method for determining the abnormal information is widely applied to full-House intelligent digital control application scenes such as intelligent homes (Smart Home), intelligent homes, intelligent Home equipment ecology, intelligent House (Intelligent House) ecology and the like. Alternatively, in this embodiment, the above-described method for determining the abnormal information may be applied to a hardware environment formed by the terminal device 102 and the server 104 as shown in fig. 1. As shown in fig. 1, the server 104 is connected to the terminal device 102 through a network, and may be configured to provide a service (e.g., an application service) for the terminal or a client installed on the terminal, set a database on the server or independent of the server, and provide a data storage service for the server 104, and configure a cloud computing and/or edge computing service on the server or independent of the server, and provide a data operation service for the server 104.
The network may include, but is not limited to, at least one of: wired networks, wireless networks. The wired network may include, but is not limited to, at least one of: wide area networks, metropolitan area networks, local area networks, which may include, but are not limited to, at least one of the following: WIFI (Wireless Fidelity), bluetooth. Terminal equipment 102 can be but not limited to be PC, the cell-phone, the panel computer, intelligent air conditioner, intelligent cigarette machine, intelligent refrigerator, intelligent oven, intelligent kitchen range, intelligent washing machine, intelligent water heater, intelligent washing equipment, intelligent dish washer, intelligent projection equipment, intelligent TV, intelligent clothes hanger, intelligent (window) curtain, intelligence audio-visual, smart jack, intelligent stereo set, intelligent audio amplifier, intelligent new trend equipment, intelligent kitchen guarding equipment, intelligent bathroom equipment, intelligence robot of sweeping the floor, intelligence robot of wiping the window, intelligence robot of mopping the ground, intelligent air purification equipment, intelligent steam ager, intelligent microwave oven, intelligent kitchen is precious, intelligent clarifier, intelligent water dispenser, intelligent lock etc..
Fig. 2 is a flowchart of a method for determining abnormal information according to an embodiment of the present invention, and as shown in fig. 2, the flowchart includes the following steps:
step S202, acquiring an operation instruction acting on target data;
step S204, acquiring video information of the operation instruction;
step S206, acquiring abnormal video information of the target data under the condition that the target data is abnormal;
step S208, acquiring an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data;
step S210, in the operation process of acquiring the data acting on the target, an abnormal operation instruction acting on the target data is determined.
Optionally, the above method for determining the abnormal information may be, but not limited to, applied to a process of detecting an online service.
Alternatively, the target data may be business data in an online system, for example, in the context of online shopping, business data such as browsing goods, placing orders, paying, etc. may be included.
Alternatively, the operation instruction acting on the target data may include an operation behavior of the user, for example, an operation instruction triggered by mouse clicking, and an operation instruction triggered by a touch screen. When the user executes the operation, the video recording equipment can record the operation behavior of the user in real time. And recording the abnormal video of the abnormal service under the condition of abnormality.
Alternatively, the video data may be acquired by an acquisition tool, which may be the same environment as the service, i.e. may be acquired in the test environment. The acquisition tool may be a playback tool that plays back the video information and the anomalous video information.
The main body of the above steps may be a terminal, a server, a specific processor provided in the terminal or the server, or a processor or a processing device provided independently from the terminal or the server, but is not limited thereto.
Through the steps, in the process of executing the operation instruction acting on the target data, the video information of the operation instruction is obtained; acquiring abnormal video information of target data under the condition that the target data is abnormal; acquiring an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data; and determining an abnormal operation instruction acting on the target data in the operation process of acquiring the target data. According to the method, the recorded operation information is obtained, the abnormity is located from the obtained information, the abnormity is not determined directly through the obtained log and is not influenced by developers, and therefore the technical effect of accurately locating the business abnormity is achieved, and the problem that the business abnormity cannot be located quickly in the related technology is solved.
In an exemplary embodiment, in the process of executing the operation instruction acting on the target data, acquiring the video information of the operation instruction includes:
s1, triggering monitoring equipment when determining to execute an operation instruction acting on target data;
and S2, acquiring the video information of the operation instruction in real time by using the monitoring equipment.
Alternatively, the monitoring device may be provided in the device for target data setting, or may be provided independently. For example, a camera carried by a computer is used for recording the operation process of a user. When the user executes the operation instruction acting on the target data, the monitoring equipment is started to record, and the log information of the operation can be acquired in real time.
In an exemplary embodiment, in the case that the target data is abnormal, after acquiring abnormal video information of the target data, the method further includes:
s1, caching video information of an operation instruction and abnormal video information of target data;
and S2, storing the video information of the cached operation instruction and the abnormal video information of the target data into a database according to a preset period.
Optionally, the video information and the abnormal video information may be cached in the middleware, so that the real-time performance of video information acquisition may be ensured. The data is stored in the database, so that the data can be ensured not to be lost, and the data can be extracted from the database for obtaining in the subsequent process.
In an exemplary embodiment, the obtaining of the operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data comprises:
s1, inputting video information of an operation instruction and abnormal video information of target data into a preset service operation environment;
and S2, simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through a preset service operation environment.
Optionally, the preset service operating environment may be a test simulation environment, which simulates an operating environment in a real scene and is specially used for acquiring the stored video information.
In one exemplary embodiment, during the operation of obtaining the data acting on the target, determining an abnormal operation instruction acting on the target data includes:
s1, comparing video information of an operation instruction with abnormal video information of target data to obtain a comparison result in the process of simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through a preset service operation environment;
and S2, determining an abnormal operation instruction corresponding to the abnormal video information by using the comparison result.
Optionally, the two videos are played simultaneously, and compared frame by frame, so that the abnormal position can be accurately positioned.
In an exemplary embodiment, in the process of simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operation environment, comparing the video information of the operation instruction and the abnormal video information of the target data to obtain a comparison result, the method includes:
s1, comparing each frame image in the abnormal video information with each frame image in the video information of the operation instruction so as to determine the number of abnormal video frames corresponding to the abnormal video information in the video information of the operation instruction.
Optionally, the comparison is performed frame by frame, and an abnormal video frame corresponding to the abnormal video information may be screened out from the video information of the operation instruction. Thereby locating the position of the abnormal occurrence and the corresponding operation instruction. The positioning speed and the user experience are improved.
The invention is illustrated below with reference to specific examples:
the present embodiment takes data acquisition of a service system as an example for explanation. As shown in fig. 3, the obtaining tool in this embodiment includes four modules, namely a monitoring module, a message middleware, a data persistence module, and a obtaining tool.
When a user operates the service system, the monitoring module monitors the service system in real time, captures abnormal information, collects service-related original data and records abnormal-related service information. And original real data, abnormal information and related service information before the service is abnormal are issued to the message middleware. The data persistence module acquires original data, service information, abnormal information and other data of abnormal service through subscribing the messages issued by the monitoring module, and performs persistence storage for problem tracing and function acquisition.
And the developer acquires the original real data of the abnormal service through the acquisition tool, acquires the user operation service and restores the real operation process of the user. And tracking and calling a link and data change in real time through the acquisition process, and positioning the abnormal business.
In summary, when a problem occurs in the online service system, the present embodiment restores the real operation process of the user through the real data of the user, simulates the user operation, restores the problem truly, positions quickly, and solves the problem efficiently. The problem location efficiency on the very big promotion line promotes user experience.
In this embodiment, a device for determining exception information is further provided, where the device is used to implement the foregoing embodiments and preferred embodiments, and details of the foregoing description are omitted. As used below, the term "module" may be a combination of software and/or hardware that implements a predetermined function. Although the means described in the embodiments below are preferably implemented in software, an implementation in hardware, or a combination of software and hardware is also possible and contemplated.
Fig. 4 is a block diagram showing the configuration of an abnormality information determination apparatus according to an embodiment of the present invention, and as shown in fig. 4, the apparatus includes:
a first determination module 42, configured to determine an operation instruction acting on the target data;
a first obtaining module 44, configured to obtain video information of the operation instruction;
a second obtaining module 46, configured to obtain abnormal video information of the target data when the target data is abnormal;
a third obtaining module 48, configured to obtain an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data;
the second determining module 410 is configured to determine an abnormal operation instruction acting on the target data during an operation process of acquiring the target data.
In an exemplary embodiment, the first obtaining module includes:
the monitoring device comprises a first triggering unit, a second triggering unit and a monitoring unit, wherein the first triggering unit is used for triggering the monitoring device when an operation instruction acting on target data is determined to be executed;
and the first acquisition unit is used for acquiring the video information of the operation instruction in real time by using the monitoring equipment.
In an exemplary embodiment, the apparatus further includes:
a first cache module, configured to, when the target data is abnormal, obtain abnormal video information of the target data, and then cache video information of the operation instruction and the abnormal video information of the target data;
and the first storage module is used for storing the cached video information of the operation instruction and the abnormal video information of the target data into a database according to a preset period.
In an exemplary embodiment, the first obtaining module includes:
the first input unit is used for inputting the video information of the operation instruction and the abnormal video information of the target data into a preset service operation environment;
and the first playing unit is used for simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operation environment.
In an exemplary embodiment, the second determining module includes:
a first comparing unit, configured to compare the video information of the operation instruction with the abnormal video information of the target data to obtain a comparison result in a process of simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operating environment;
a first determining unit, configured to determine the abnormal operation command corresponding to the abnormal video information by using the comparison result.
In an exemplary embodiment, the first comparison unit includes:
and the first comparison subunit is used for comparing each frame image in the abnormal video information with each frame image in the video information of the operation instruction so as to determine the number of abnormal video frames corresponding to the abnormal video information in the video information of the operation instruction.
The foregoing is only a preferred embodiment of the present application and it should be noted that those skilled in the art can make several improvements and modifications without departing from the principle of the present application, and these improvements and modifications should also be considered as the protection scope of the present application.

Claims (10)

1. A method for determining exception information, comprising:
determining an operation instruction acting on target data;
acquiring video information of the operation instruction;
under the condition that the target data is abnormal, acquiring abnormal video information of the target data;
determining an operation process acting on the target data by using the video information of the operation instruction and the abnormal video information of the target data;
and in the operation process of determining to act on the target data, determining an abnormal operation instruction acting on the target data.
2. The method for determining the abnormal information according to claim 1, wherein the obtaining the video information of the operation instruction comprises:
triggering the monitoring equipment when determining to execute an operation instruction acting on the target data;
and utilizing the monitoring equipment to acquire the video information of the operation instruction in real time.
3. The method according to claim 1, wherein in a case where the target data is abnormal, after acquiring abnormal video information of the target data, the method further comprises:
caching the video information of the operation instruction and the abnormal video information of the target data;
and storing the cached video information of the operation instruction and the abnormal video information of the target data into a database according to a preset period.
4. The method for determining the abnormal information according to claim 1, wherein the obtaining, by using the video information of the operation instruction and the abnormal video information of the target data, the operation procedure acting on the target data includes:
inputting the video information of the operation instruction and the abnormal video information of the target data into a preset service operation environment;
and simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operation environment.
5. The method for determining the abnormal information according to claim 4, wherein determining the abnormal operation command acting on the target data during the operation of acquiring the target data comprises:
in the process of simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operation environment, comparing the video information of the operation instruction with the abnormal video information of the target data to obtain a comparison result;
and determining the abnormal operation instruction corresponding to the abnormal video information by using the comparison result.
6. The method for determining the abnormal information according to claim 5, wherein in a process of simultaneously playing the video information of the operation instruction and the abnormal video information of the target data through the preset service operating environment, comparing the video information of the operation instruction with the abnormal video information of the target data to obtain a comparison result, the method comprising:
and comparing each frame image in the abnormal video information with each frame image in the video information of the operation instruction so as to determine the number of abnormal video frames corresponding to the abnormal video information in the video information of the operation instruction.
7. An abnormality information determination device, characterized by comprising:
the first determining module is used for determining an operation instruction acting on the target data;
the first acquisition module is used for acquiring the video information of the operation instruction;
the second acquisition module is used for acquiring abnormal video information of the target data under the condition that the target data is abnormal;
a third obtaining module, configured to obtain, by using the video information of the operation instruction and the abnormal video information of the target data, an operation process that acts on the target data;
and the second determining module is used for determining an abnormal operation instruction acting on the target data in the operation process of acquiring the target data.
8. The apparatus for determining the abnormal information according to claim 7, wherein the first obtaining module includes:
the monitoring device comprises a first triggering unit, a second triggering unit and a monitoring unit, wherein the first triggering unit is used for triggering the monitoring device when determining to execute an operation instruction acting on target data;
and the first acquisition unit is used for acquiring the video information of the operation instruction in real time by using the monitoring equipment.
9. A computer-readable storage medium, comprising a stored program, wherein the program when executed performs the method of any one of claims 1 to 6.
10. An electronic device comprising a memory and a processor, characterized in that the memory has stored therein a computer program, the processor being arranged to execute the method of any of claims 1 to 6 by means of the computer program.
CN202210986099.1A 2022-08-16 2022-08-16 Method and device for determining abnormal information, storage medium and electronic device Pending CN115373958A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202210986099.1A CN115373958A (en) 2022-08-16 2022-08-16 Method and device for determining abnormal information, storage medium and electronic device

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202210986099.1A CN115373958A (en) 2022-08-16 2022-08-16 Method and device for determining abnormal information, storage medium and electronic device

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Publication Number Publication Date
CN115373958A true CN115373958A (en) 2022-11-22

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