CN115278562A - Method and system for managing and controlling short message reminding based on flow configuration, electronic device and storage medium - Google Patents
Method and system for managing and controlling short message reminding based on flow configuration, electronic device and storage medium Download PDFInfo
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- CN115278562A CN115278562A CN202210727341.3A CN202210727341A CN115278562A CN 115278562 A CN115278562 A CN 115278562A CN 202210727341 A CN202210727341 A CN 202210727341A CN 115278562 A CN115278562 A CN 115278562A
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- 238000000034 method Methods 0.000 title claims abstract description 45
- 238000010276 construction Methods 0.000 claims abstract description 9
- 238000012545 processing Methods 0.000 claims description 12
- 238000004590 computer program Methods 0.000 claims description 5
- 238000007726 management method Methods 0.000 description 9
- 238000002372 labelling Methods 0.000 description 3
- 238000012986 modification Methods 0.000 description 3
- 230000004048 modification Effects 0.000 description 3
- 238000004458 analytical method Methods 0.000 description 2
- 208000006083 Hypokinesia Diseases 0.000 description 1
- 230000006978 adaptation Effects 0.000 description 1
- 238000012550 audit Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000007405 data analysis Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000011156 evaluation Methods 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 238000013439 planning Methods 0.000 description 1
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G06Q50/60—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
Abstract
The invention discloses a method and a system for managing and controlling short message reminding based on flow configuration, electronic equipment and a storage medium, wherein the method comprises the steps of constructing a reminding platform, wherein the reminding platform is connected with a provincial branch channel system, a business handling system and a charging system from end to end, and the construction of the reminding platform comprises the following steps: configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system; storing the configured service reminding flow into a data table; collecting service handling log information; analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring; if not, the inconsistent information is fed back and used for checking whether the specification is met or not by the user. The invention constructs the reminding platform and configures the corresponding service reminding flow on the reminding platform, so that the platform meets the standardized reminding service required by individual, family, group and new service handling and service processes.
Description
Technical Field
The invention belongs to the technical field of service reminding, and particularly relates to a method and a system for managing and controlling short message reminding based on flow configuration, electronic equipment and a storage medium.
Background
In the telecommunication industry, a large amount of user information is reminded, unified management and control are not achieved, unified planning is not achieved, all systems automatically manage whether the service needs to send the short message reminding or not, the short message reminding is called by a short message interface, no specific flow rule exists in advance, the whole tracking of the service information does not exist in advance, and the sending evaluation does not exist afterwards. Namely the prediction capability of the potential problems is insufficient: the system level prejudgment on potential non-compliance problems (non-compliance channels, non-compliance services and non-compliance acceptance flows) can not be carried out, and only manual prediction or modification after problems are exploded can be relied on; complaint handling capacity is insufficient: for the complaint problem caused by service reminding, the complaint problem is only passively waited for customer complaints, the risk prediction capability in advance is lacked, after the customer complaints, the interpretation caliber is insufficient, and the service reminding condition of the whole process of customer ordering can not be restored on site; the cooperation channel, cooperation business management and control are hypodynamia: the business ordering compliance control capability of the cooperation channel is weak, the business ordering compliance control capability is controlled by a third-party platform, monitoring and accepting track records are lacked, and the accepting process cannot be effectively restored.
Disclosure of Invention
In view of the above problems, the present invention provides a method and system for managing and controlling short message reminding based on flow configuration, an electronic device, and a storage medium, wherein the method includes constructing a reminding platform, the reminding platform is connected to an provincial channel system, a service acceptance system, and a charging system from end to end, and the constructing the reminding platform includes:
configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system;
storing the configured service reminding process into a data table;
collecting service handling log information;
analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring the service; and if the information is inconsistent, the inconsistent information is fed back and is used for checking whether the information is standard or not by the user.
Preferably, the collected provincial channel system and the business acceptance system are subjected to labeling processing.
The system for managing, controlling and reminding the short message based on the flow configuration comprises a construction module, a service management module and a charging module, wherein the construction module is used for constructing a reminding platform, and the reminding platform is connected with a provincial branch channel system, a service acceptance system and a charging system from end to end;
the construct alert platform comprises:
configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system;
storing the configured service reminding process into a data table;
collecting service handling log information;
analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring; if not, the inconsistent information is fed back and used for checking whether the specification is met or not by the user.
Preferably, the collected provincial channel system and the business acceptance system are subjected to labeling processing.
An embodiment of the present invention provides an electronic device, which includes at least one processing unit and at least one storage unit, where the storage unit stores a program, and when the program is executed by the processing unit, the processing unit is enabled to execute the method described above.
A computer-readable storage medium is provided in an embodiment of the present invention, and stores a computer program executable by an electronic device, and when the program runs on the electronic device, the computer program causes the electronic device to perform the method described above.
Compared with the prior art, the invention has the beneficial effects that:
the invention constructs the reminding platform and configures the corresponding service reminding flow on the reminding platform, so that the platform not only meets the standardized reminding service required by individuals, families, groups and new service handling and service processes; meanwhile, the method supports end-to-end reminding service under a combined marketing mode of fusing commodities after business combination of individual, family, administration and new.
Drawings
Fig. 1 is a schematic flow chart of a method for managing and controlling short message reminding based on flow configuration according to the present invention;
fig. 2 is a labellization management diagram of collected data in the method for managing and controlling short message reminding based on flow configuration according to the present invention;
fig. 3 is a log analysis statistical chart based on flow configuration management and control short message reminding provided by the invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
Referring to fig. 1, the invention provides a method for managing and controlling short message reminding based on flow configuration, which comprises the following steps of constructing a reminding platform, wherein the reminding platform is respectively connected with a provincial channel system, a business acceptance system and a charging system from end to end, and the construction of the reminding platform comprises the following steps:
configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system;
specifically, channel data are collected through the provincial channel system, and a corresponding channel is selected based on the channel data; the service data collected by the service acceptance system is used for selecting corresponding services based on the service data, and the services can comprise one or more types. And configuring a corresponding business process on the reminding platform based on the acquired channel data and the business data.
Furthermore, a programmable service full-flow reminding management template is arranged on the reminding platform, and a user self-selects a flow link needing reminding based on the acquired channel data and service data; and subsequently, the configured process is approved, and the approval notification indicates that the process configuration is successful.
Storing the configured service reminding flow into a data table;
specifically, after the process is configured, the superior-subordinate relation and the superior-subordinate relation of the process and the steps of the process are recorded in the data table, the subsequent approval and approval results and the process of the service are solidified in the process configuration table, and the reminding process of the service is used as a standard according to the process in the future, so that the standard whether the subsequent service performs data audit according to the process is solved.
Collecting service handling log information;
analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring; if not, the inconsistent information is fed back and used for checking whether the specification is met or not by the user. According to the method, the service handling logs are collected, and compared with the service reminding process through the handling log process, whether each step in the service handling process is missing or complete or not needs to be counted, and if the step is incomplete, whether the service needs to be traced back or not is correct or not needs to be counted, so that the service is supervised to be handled according to the normal process. In addition, the problem of user complaints can be solved based on the collected service handling log information, and the problem of user complaints can be solved by inquiring the service which is ordered by the user unconsciously in the service handling.
In the present embodiment, collected data tagging management is shown in fig. 2. For the labeled management after data acquisition, the method can provide faster and more accurate capability for subsequent data analysis.
Further, the analysis of the service log is shown in fig. 3.
In this embodiment, the business execution flow gathers end-to-end reminding information of user contact, acceptance, consumption and customer service of a province channel system, a business acceptance capability center and a charging system, performs tagging and flow adaptation on the collected data, and simultaneously outputs an application value view in a matching manner according to different algorithms.
The system for managing and controlling short message reminding based on flow configuration comprises a construction module, a service management module and a charging module, wherein the construction module is used for constructing a reminding platform, and the reminding platform is respectively connected with a provincial channel system, a service acceptance system and a charging system from end to end;
the construction of the reminding platform comprises the following steps:
configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system;
storing the configured service reminding flow into a data table;
collecting service handling log information;
analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring the service; if not, the inconsistent information is fed back and used for checking whether the specification is met or not by the user.
Preferably, the collected provincial channel system and the business acceptance system are subjected to labeling processing.
An embodiment of the present invention provides an electronic device, which includes at least one processing unit and at least one storage unit, where the storage unit stores a program, and when the program is executed by the processing unit, the processing unit is enabled to execute the method.
An embodiment of the present invention provides a computer-readable storage medium, which stores a computer program executable by an electronic device, and when the program runs on the electronic device, the electronic device is caused to execute the method described above.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (6)
1. A method for managing and controlling short message reminding based on flow configuration is characterized by comprising a reminding platform, wherein the reminding platform is connected with a provincial branch channel system, a business handling system and a charging system from end to end, and the reminding platform is constructed and comprises the following steps:
configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system;
storing the configured service reminding process into a data table;
collecting service handling log information;
analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring the service; if not, the inconsistent information is fed back and used for checking whether the specification is met or not by the user.
2. The method for managing, controlling and reminding short messages according to process configuration of claim 1, wherein the provincial channel system and the business handling system are collected and labeled.
3. A system for managing, controlling and reminding short messages through flow configuration is characterized by comprising a construction module, a service management module and a charging module, wherein the construction module is used for constructing a reminding platform, and the reminding platform is connected with a provincial branch channel system, a service acceptance system and a charging system from end to end;
the constructing of the reminder platform comprises:
configuring a corresponding service reminding flow for each service based on the acquired provincial channel system and the service acceptance system;
storing the configured service reminding flow into a data table;
collecting service handling log information;
analyzing whether the service is consistent with the service reminding flow or not according to the log information, and if so, ignoring the service; if not, the inconsistent information is fed back and used for checking whether the specification is met or not by the user.
4. The system for managing, controlling and reminding short messages according to process configuration of claim 3, wherein the provincial channel system and the business handling system are collected and labeled.
5. An electronic device, comprising at least one processing unit and at least one memory unit, wherein the memory unit stores a computer program that, when executed by the processing unit, causes the processing unit to perform the method of any of claims 1-2.
6. A storage medium storing a computer program executable by an electronic device, the program causing the electronic device to perform the method of any one of claims 1 to 2 when the program is run on the electronic device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210727341.3A CN115278562A (en) | 2022-06-24 | 2022-06-24 | Method and system for managing and controlling short message reminding based on flow configuration, electronic device and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210727341.3A CN115278562A (en) | 2022-06-24 | 2022-06-24 | Method and system for managing and controlling short message reminding based on flow configuration, electronic device and storage medium |
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| Publication Number | Publication Date |
|---|---|
| CN115278562A true CN115278562A (en) | 2022-11-01 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN202210727341.3A Pending CN115278562A (en) | 2022-06-24 | 2022-06-24 | Method and system for managing and controlling short message reminding based on flow configuration, electronic device and storage medium |
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Citations (7)
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| JP2002318913A (en) * | 2000-07-14 | 2002-10-31 | Tokyo Stock Exchange Inc | Settlement information network system and information processor, settlement information delivery method, program and storage medium |
| CN101795443A (en) * | 2009-12-22 | 2010-08-04 | 中兴通讯股份有限公司 | Service reminder method, service reminder system and communication system |
| CN101957943A (en) * | 2010-08-10 | 2011-01-26 | 张志广 | Service management control system |
| CN104463551A (en) * | 2013-09-18 | 2015-03-25 | 北大方正集团有限公司 | Business monitoring reminding method and device and information management device |
| WO2016150111A1 (en) * | 2015-03-25 | 2016-09-29 | 中兴通讯股份有限公司 | Data processing method, device and system based on call reminder |
| WO2017166644A1 (en) * | 2016-03-31 | 2017-10-05 | 乐视控股（北京）有限公司 | Data acquisition method and system |
| JP2017227944A (en) * | 2016-06-20 | 2017-12-28 | 株式会社日立製作所 | Business processing flow generation system, generation method, and device |
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2022
- 2022-06-24 CN CN202210727341.3A patent/CN115278562A/en active Pending
Patent Citations (7)
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| JP2002318913A (en) * | 2000-07-14 | 2002-10-31 | Tokyo Stock Exchange Inc | Settlement information network system and information processor, settlement information delivery method, program and storage medium |
| CN101795443A (en) * | 2009-12-22 | 2010-08-04 | 中兴通讯股份有限公司 | Service reminder method, service reminder system and communication system |
| CN101957943A (en) * | 2010-08-10 | 2011-01-26 | 张志广 | Service management control system |
| CN104463551A (en) * | 2013-09-18 | 2015-03-25 | 北大方正集团有限公司 | Business monitoring reminding method and device and information management device |
| WO2016150111A1 (en) * | 2015-03-25 | 2016-09-29 | 中兴通讯股份有限公司 | Data processing method, device and system based on call reminder |
| WO2017166644A1 (en) * | 2016-03-31 | 2017-10-05 | 乐视控股（北京）有限公司 | Data acquisition method and system |
| JP2017227944A (en) * | 2016-06-20 | 2017-12-28 | 株式会社日立製作所 | Business processing flow generation system, generation method, and device |
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