CN115249136A - Logistics early warning information distribution method and device, computer equipment and storage medium - Google Patents
Logistics early warning information distribution method and device, computer equipment and storage medium Download PDFInfo
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- CN115249136A CN115249136A CN202110465246.6A CN202110465246A CN115249136A CN 115249136 A CN115249136 A CN 115249136A CN 202110465246 A CN202110465246 A CN 202110465246A CN 115249136 A CN115249136 A CN 115249136A
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- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
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Abstract
The application relates to a logistics early warning information distribution method and device, computer equipment and a storage medium. The method comprises the steps of obtaining upstream early warning information formed according to express logistics information conforming to a preset logistics early warning rule, filtering the upstream information through a first detection channel, filtering the first early warning information to obtain residual early warning information, sending the residual early warning information to a corresponding verification terminal, carrying out delay detection on the first early warning information through a second detection channel, and if the fact that the residual early warning information contains unrecovered early warning information is determined, distributing the unrecovered early warning information to the corresponding verification terminal. Compared with the traditional mode of checking the early warning information of each logistics, the scheme utilizes the first detection channel and the second detection channel to respectively screen the early warning information based on different rules, so that the early warning information which really needs to be checked is obtained and distributed to the corresponding checking terminal to be checked, and the effect of improving the distribution efficiency of the logistics early warning information is realized.
Description
Technical Field
The present application relates to the field of logistics technologies, and in particular, to a method and an apparatus for distributing logistics early warning information, a computer device, and a storage medium.
Background
During the express delivery process, corresponding logistics routing information is generated, and the routing information represents relevant information of the express during the transportation process. At present, related personnel of express companies generally use mobile equipment to send logistics routing information to headquarters, the headquarters monitor waybill routing conditions through the routing information, if routing information is interrupted, checking needs to be carried out as soon as possible, loss risks of express items of users are reduced, however, along with increase of company traffic, the magnitude of routing information of each day is above hundred million, logistics routing information is increased, and a traditional distribution checking mode is adopted, so that checking efficiency is reduced.
Therefore, the existing logistics early warning information distribution method has the defect of low detection efficiency.
Disclosure of Invention
Therefore, it is necessary to provide a method, an apparatus, a computer device and a storage medium for distributing logistics early warning information, which can improve the distribution efficiency of the logistics early warning information, in order to solve the above technical problems.
A logistics early warning information distribution method comprises the following steps:
acquiring upstream early warning information; the upstream early warning information is express logistics information of which the logistics information conforms to a preset logistics early warning rule;
filtering the upstream early warning information through a first detection channel, filtering first early warning information in the upstream early warning information to obtain residual early warning information, and distributing the residual early warning information to corresponding verification terminals;
and carrying out delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered in logistics is determined to be contained, distributing the unrecovered early warning information to a corresponding checking terminal.
In one embodiment, the acquiring upstream warning information includes:
and obtaining the interrupted logistics information of the express in the route interruption state to obtain the upstream early warning information.
In one embodiment, the filtering the upstream warning information through the first detection channel includes:
if the upstream early warning information which accords with the preset filtering rule is detected through the first detection channel, the upstream early warning information is used as first early warning information to be filtered; the preset filtering rule represents a logistics interruption rule with a batch characteristic.
In one embodiment, the performing, by the second detection channel, the delayed detection on the first warning information includes:
and after the first early warning information is filtered out by the first detection channel, waiting for a set time, and then detecting whether the logistics of the first early warning information is recovered or not by a second detection channel.
In one embodiment, the preset filtering rule of the first detection channel includes at least one of the following:
corresponding to the same transportation equipment, wherein the number of the express items in a loading state under the transportation equipment is greater than or equal to a first numerical value;
corresponding to the same worker, and the number of the express mails in the dispatching, handing-over, receiving or scanning state of the worker is larger than or equal to a second numerical value;
the number of the express items corresponding to the same loading container and changing the transportation state of the transportation equipment under the loading container is larger than or equal to a third numerical value.
In one embodiment, the method further comprises:
if the upstream early warning information contains early warning information corresponding to the marked user, the upstream early warning information is periodically detected through a third detection channel, whether the upstream early warning information contains priority early warning information corresponding to the unmarked marked user is judged, and if the upstream early warning information contains priority early warning information corresponding to the unmarked marked user, the priority early warning information corresponding to the unmarked marked user is distributed to a corresponding checking terminal.
In one embodiment, the method further comprises:
if the upstream early warning information comprises early warning information corresponding to the complaint order, the upstream early warning information is periodically detected through a fourth detection channel, whether complaint early warning information corresponding to the complaint order which is not certified exists in the upstream early warning information is judged, and if yes, the complaint early warning information corresponding to the complaint order which is not certified is distributed to a corresponding checking terminal.
A logistics advance warning information distribution system, the system comprising: the system comprises an upstream early warning subsystem, an offline detection subsystem and a distribution subsystem; the off-line detection subsystem comprises a first detection channel and a second detection channel;
the upstream early warning subsystem is used for acquiring upstream early warning information which accords with a preset logistics early warning rule from a plurality of express logistics information in real time and sending the upstream early warning information to the offline detection subsystem;
the off-line detection subsystem is used for filtering the upstream early warning information through a first detection channel, filtering first early warning information in the upstream early warning information to obtain residual early warning information, and distributing the residual early warning information to corresponding checking terminals through a distribution subsystem; the first early warning information represents upstream early warning information that the express item loss risk is smaller than a preset risk threshold; carrying out delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered from the logistics is determined to be contained in the first early warning information, distributing the unrecovered early warning information to a corresponding checking terminal through a distribution subsystem;
the distribution subsystem is used for detecting the residual early warning information to obtain a corresponding first checking role, sending the residual early warning information to the first checking role, detecting the unrecovered early warning information to obtain a corresponding second checking role, and sending the unrecovered early warning information to the second checking role.
In one embodiment, the offline detection subsystem further comprises: a third detection channel and/or a fourth detection channel;
the offline detection subsystem is further configured to, if the upstream early warning information includes early warning information corresponding to a marked user, periodically detect the upstream early warning information through a third detection channel, determine whether the upstream early warning information includes priority early warning information corresponding to an uncorrupted marked user, and if so, distribute the priority early warning information corresponding to the uncorrupted marked user to a corresponding verification terminal through the distribution subsystem;
the offline detection subsystem is further configured to, if the upstream early warning information includes early warning information corresponding to a complaint order, periodically detect the upstream early warning information through a fourth detection channel, determine whether complaint early warning information corresponding to a complaint order that is not certified is present in the upstream early warning information, and if yes, distribute the complaint early warning information corresponding to the complaint order that is not certified to a corresponding verification terminal through the distribution subsystem.
A logistics early warning information distribution device, the device comprising:
the acquisition module is used for acquiring upstream early warning information; the upstream early warning information is express logistics information of which the logistics information conforms to a preset logistics early warning rule;
the first detection module is used for filtering the upstream early warning information through a first detection channel, filtering first early warning information in the upstream early warning information to obtain residual early warning information, and distributing the residual early warning information to corresponding verification terminals; the first early warning information represents upstream early warning information that the express item loss risk is smaller than a preset risk threshold;
and the second detection module is used for carrying out delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered in logistics is determined to be contained, the unrecoverable early warning information is distributed to a corresponding checking terminal.
A computer device comprising a memory storing a computer program and a processor implementing the steps of the method described above when executing the computer program.
A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the above-mentioned method.
According to the logistics early warning information distribution method, device, computer equipment and storage medium, upstream early warning information formed according to express logistics information meeting preset logistics early warning rules is obtained, the upstream information is filtered through the first detection channel, first early warning information in the upstream information is filtered, remaining early warning information is obtained, the remaining early warning information is sent to the corresponding check terminal, time delay detection is carried out on the first early warning information through the second detection channel, and if the fact that the first early warning information contains unrecovered early warning information is confirmed, the unrecovered early warning information is distributed to the corresponding check terminal. Compared with the traditional mode that the early warning information of each logistics needs to be checked, the scheme utilizes the first detection channel and the second detection channel to screen the early warning information respectively based on different rules, the early warning information which needs to be checked really is obtained and distributed to the corresponding checking terminals to be checked, checking workload is reduced, and the effect of improving logistics early warning information distribution efficiency is achieved.
Drawings
Fig. 1 is an application environment diagram of a logistics early warning information distribution method in an embodiment;
fig. 2 is a schematic flow chart of a logistics early warning information distribution method in an embodiment;
fig. 3 is a schematic flow chart of a logistics early warning information distribution method in another embodiment;
fig. 4 is a block diagram of a distribution device of logistics early warning information in one embodiment;
FIG. 5 is a diagram of the internal structure of a computer device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The logistics early warning information distribution method can be applied to the application environment shown in fig. 1. The offline detection subsystem 102 is in communication with the upstream early warning subsystem 100 and the distribution subsystem 104, respectively, via a network. The upstream early warning subsystem 100 can detect upstream early warning information in real time and send the upstream early warning information to the offline detection subsystem 102, the offline detection subsystem 102 can filter the upstream early warning information through a first detection channel, filter the first early warning information to obtain remaining early warning information, distribute the remaining early warning information to corresponding verification terminals, perform delay detection on the first early warning information through a second detection channel, and distribute unrecovered early warning information contained in the first early warning information to corresponding verification terminals. The offline detection subsystem 102 and the server 104 may be implemented by independent servers or a server cluster composed of a plurality of servers.
In an embodiment, as shown in fig. 2, a logistics early warning information distribution method is provided, which is described by taking an example that the method is applied to the offline detection subsystem in fig. 1, and includes the following steps:
step S202, obtaining upstream early warning information; the upstream early warning information is express mail logistics information of which the logistics information accords with a preset logistics early warning rule.
The upstream warning information may be information related to logistics information of the express, for example, express logistics information of which the logistics information conforms to a preset logistics warning rule. The upstream early warning information may be early warning information obtained by the upstream early warning subsystem 100 in real time, the upstream early warning subsystem 100 may detect in real time whether express logistics information of each express in the express logistics system has express logistics information meeting a preset logistics early warning rule according to a preset logistics early warning rule, if so, the upstream early warning subsystem 100 may use the detected express logistics information meeting the preset logistics early warning rule as the upstream early warning information, and send the upstream early warning information to the offline detection subsystem 102, and the offline detection subsystem 102 may obtain the upstream early warning information and detect the upstream early warning information.
The preset logistics early warning rule may be a rule for characterizing that express logistics of the express items is abnormal, that is, the offline detection subsystem 102 may obtain corresponding express logistics information when the express logistics information is abnormal. For example, in one embodiment, obtaining upstream alert information includes: and obtaining the interrupted logistics information of the express in the route interruption state to obtain the upstream early warning information. In this embodiment, the preset logistics early warning rules may include multiple early warning rules, for example, the express logistics information is in an interrupted state, the working state of the transport staff corresponding to the express is abnormal, and the storage location where the express is located is disconnected. The upstream early warning subsystem 100 may detect whether express logistics information in a route interruption state exists in the express logistics information in real time, if so, send the express logistics information in the interruption state as upstream early warning information to the offline detection subsystem 102, and the offline detection subsystem 102 may obtain terminal logistics information in the route interruption state as the upstream early warning information. The express logistics information may be an express in transportation, where the express in transportation may have a route interruption, that is, a transportation state of the express cannot be obtained, and at this time, the offline detection subsystem 102 may obtain the express logistics information in the route interruption state, so as to perform corresponding detection.
Step S204, filtering the upstream early warning information through a first detection channel, filtering the first early warning information to obtain residual early warning information, and distributing the residual early warning information to a corresponding checking terminal; the first early warning information represents the upstream early warning information that the express item loss risk is smaller than a preset risk threshold.
The first detection channel may be a detection channel in the offline detection subsystem 102, and may be configured to detect and filter the upstream warning information according to its own specific rule. For example, the screening rule of the first detection channel may be related to the batch characteristics of the express delivery, and the offline detection subsystem 102 may filter the upstream warning information through the first detection channel, for example, filter the upstream warning information through the filtering rule of the first detection channel, so as to filter the first warning information therein, and obtain the remaining warning information. For example, the offline detection subsystem 102 may analyze the upstream warning information through the first detection channel to obtain the probability of missing a part corresponding to each upstream warning information, and if the probability of missing a part corresponding to the upstream warning information is smaller than a preset risk threshold, it may be determined that the upstream warning information is the first warning information, where the preset risk threshold may be selected from 10% to 30%. Namely, the offline detection subsystem 102 considers that the first warning information has low risk of losing parts and has low probability of generating real part losing events, so that the first warning information can be delayed or not processed; the remaining warning information may be warning information that a lost part is at a higher risk after being detected by the first detection channel, that is, the offline detection subsystem 102 considers that the remaining warning information has a higher probability of a real lost part event, and therefore, the remaining warning information needs to be checked and detected. For example, the offline detection subsystem 102 may send the remaining warning information screened out through the first detection channel to a corresponding checking terminal, so that the corresponding checking terminal performs auditing and checking on the remaining warning information. The offline detection subsystem 102 may distribute the remaining warning information to a corresponding checking terminal through the distribution subsystem 104, and the distribution subsystem 104 may be a system for data distribution; the checking terminal may include a plurality of types of terminals, for example, there may be different checking terminals according to different checking roles, where the checking roles include courier, custodian, transfer, and customs.
And step S206, carrying out time delay detection on the first early warning information through a second detection channel, and if the early warning information that the logistics are not recovered is determined to be contained, distributing the unrecovered early warning information to a corresponding checking terminal.
The second detection channel may be a detection channel in the offline detection subsystem 102, and may perform delay detection on the early warning information; the first warning information may be warning information filtered out by a first detection channel in the offline detection subsystem 102. For the first warning information filtered out by the first detection channel, the offline detection subsystem 102 may perform delay detection on the first warning information through the second detection channel, for example, after a preset time elapses, where the preset time may be a time point selected according to a set time interval, such as 48 hours, 72 hours, 96 hours, and the like, or a mode of selecting a time period or a time point in any time period as the preset time, such as selecting from 48 hours to 96 hours; after the preset time, the offline detection subsystem 102 detects the first warning information, specifically, the offline detection subsystem 102 may detect whether there is warning information of the unremoved logistics routing information in the first warning information through the second detection channel, and if the offline detection subsystem 102 determines that the first warning information includes the unremoved warning information in the delay detection, the offline detection subsystem 102 may distribute the unremoved warning information to the corresponding verification terminal, so as to verify the first warning information through the verification terminal and obtain a verification result returned by the verification terminal. The verification terminals to which the first early warning information and the remaining early warning information are distributed can be the same verification terminal or different verification terminals, and the verification terminals to which the early warning information is distributed can be determined according to the property of the early warning information.
According to the logistics early warning information distribution method, upstream early warning information formed according to express logistics information meeting preset logistics early warning rules is obtained, the upstream information is filtered through a first detection channel, first early warning information in the upstream information is filtered, remaining early warning information is obtained, the remaining early warning information is sent to a corresponding checking terminal, time delay detection is carried out on the first early warning information through a second detection channel, and if the fact that the first early warning information contains unrecovered early warning information is determined, the unrecovered early warning information is distributed to the corresponding checking terminal. Compared with the traditional mode that the early warning information of each logistics needs to be checked, the scheme utilizes the first detection channel and the second detection channel to screen the early warning information respectively based on different rules, the early warning information which needs to be checked really is obtained and distributed to the corresponding checking terminals to be checked, checking workload is reduced, and the effect of improving logistics early warning information distribution efficiency is achieved.
In one embodiment, the filtering the upstream warning information through the first detection channel includes: if the upstream early warning information which accords with the preset filtering rule is detected through the first detection channel, the upstream early warning information is used as first early warning information to be filtered; the preset filtering rule represents a logistics interruption rule with a batch characteristic.
In this embodiment, the first detection channel may be a detection channel in the offline detection subsystem 102, and is configured to detect the upstream warning information sent by the upstream warning subsystem 100, and since not all the warning information in the upstream warning information is real warning information about a lost part, the offline detection subsystem 102 may obtain the upstream warning information, detect and filter the upstream warning information, and filter the first warning information therein. For example, when the offline detection subsystem 102 detects upstream warning information that meets a preset filtering rule through the first detection channel, the offline detection subsystem 102 may filter the upstream warning information as the first warning information, so as to separate the first warning information and the remaining warning information from the upstream warning information. The preset filtering rule can represent logistics interruption rules with batch characteristics, for example, when a plurality of express mails in a batch of logistics are interrupted under the same condition, the express mails are lost with unreal probability, and therefore the early warning information which accords with the preset filtering rule can be used as the first early warning information.
Through the embodiment, the offline detection subsystem 102 can filter out the first early warning information in the upstream early warning information through the first detection channel, so that the first detection channel can send the remaining early warning information obtained through filtering to the corresponding verification terminal, the verification amount of the early warning information is reduced, and the distribution efficiency of the logistics early warning information is improved.
In one embodiment, the performing, by the second detection channel, delayed detection on the first warning information includes: after the first early warning information is filtered out by the first detection channel, waiting for a set time, and then detecting whether the logistics of the first early warning information is recovered by the second detection channel.
In this embodiment, the second detection channel may be a detection channel in the offline detection subsystem 102, and may be used to detect the early warning information filtered out by the first detection channel. The first detection channel may be a detection channel for filtering out the first warning information, the second detection channel may be a detection channel for detecting the first warning information filtered out by the first detection channel, the first warning information may be warning information of a real lost event occurring with a low probability, but the first warning information still has a chance to occur a real lost event, so the offline detection subsystem 102 may perform delay detection on the first warning information through the second detection channel, and the offline detection subsystem 102 may wait for a set time after the first detection channel filters out the first warning information, and then detect whether the logistics of the first warning information is recovered through the second detection channel. For example, after a preset time elapses for the first warning information of the express mail filtered by the first detection channel, the offline detection subsystem 102 detects whether the first warning information recovers the route, and if not, the offline detection subsystem 102 may distribute the first warning information that does not recover the route to the corresponding verification terminal, and verify the first warning information by using the verification terminal. The preset time may be a time point selected according to a set time interval, such as 48 hours, 72 hours, 96 hours, or a mode of selecting a time or a time point in any period of time as the preset time, such as selecting between 48 hours and 96 hours
Through the embodiment, the offline detection subsystem 102 can perform the delay detection on the first early warning information through the second detection channel, and does not need to detect all the early warning information at the same time, so that the distribution efficiency of the logistics early warning information is improved.
In one embodiment, the preset filtering rule of the first detection channel includes at least one of the following: corresponding to the same transportation equipment, wherein the number of the express items in a loading state under the transportation equipment is greater than or equal to a first numerical value; corresponding to the same worker, and the number of the express mails in the dispatching, handing-over, receiving or scanning state of the worker is larger than or equal to a second numerical value; the number of the express items corresponding to the same loading container and being in the transportation state change of the transportation equipment under the loading container is larger than or equal to a third numerical value.
In this embodiment, the first detection channel may be a channel for detecting upstream warning information in the offline detection subsystem 102, for example, the offline detection subsystem 102 filters the first warning information through the first detection channel to obtain the remaining warning information. The first detection channel can filter the upstream early warning information according to a preset filtering rule. Specifically, the preset filtering rule may include at least one of the following:
the number of the express mails corresponding to the same transportation equipment in the loading state is greater than or equal to a first numerical value, for example, the number of the early warning express mails in the loading state, the package packing state, the package cage filling state, the package bag filling state, the unloading state and the like is greater than or equal to 10 within a unit hour under the same vehicle mark.
The number of the express items in the dispatching, handing-over, receiving or scanning states of the same staff is larger than or equal to a second numerical value, for example, within a unit hour, within the same staff, the number of the early-warning express items in the receiving operation of a plurality of express items in one order is larger than or equal to 10 within a unit time, within the same staff, the number of the early-warning express items in the dispatching, handing-over, receiving operation of one express item in one order is larger than 100 within a unit time, and within the same staff, the number of the early-warning express items in the identification scanning state is larger than 50.
The number of the express items corresponding to the same loading container and changed in the transportation state of the transportation equipment under the loading container is larger than or equal to a third numerical value, for example, within a unit hour, under the same container number, the number of the early warning express items in the states of departure of a vehicle, arrival of the vehicle, departure from a stop point, departure of an aircraft, departure of a railway, scanning of a parcel, landing of the aircraft, start of delivery of the aircraft, arrival of the railway and the like is larger than or equal to 10. The loading container may be a container for loading express items, such as express packages or vehicles.
Each rule in the preset filtering rules may have a corresponding operation code, a first detection channel in the offline detection subsystem 102 may determine whether the upstream early warning information conforms to the preset filtering rules by detecting whether there is an operation code that conforms to the upstream early warning information, so as to determine the first early warning information, and the offline detection subsystem 102 may filter the first early warning information that conforms to the preset filtering rules through the first detection channel. It should be noted that the preset filtering rules may be, but not limited to, the rules described above, and the offline detection subsystem 102 may also determine corresponding filtering rules based on other express mail information with batch characteristics.
Through the embodiment, the offline detection subsystem 102 filters the first early warning information through the first detection channel by using the preset filtering rule to obtain the remaining early warning information, so that the distribution efficiency of the logistics early warning information is improved.
In one embodiment, further comprising: if the upstream early warning information comprises early warning information corresponding to the marked user, the upstream early warning information is periodically detected through a third detection channel, whether the upstream early warning information contains prior early warning information corresponding to the marked user who is not checked and sold is judged, and if yes, the prior early warning information corresponding to the marked user who is not checked and sold is distributed to a corresponding checking terminal.
In this embodiment, the offline detection subsystem 102 may further include a third detection channel, where the third detection channel may be a channel for detecting the upstream warning information based on information of a user. The offline detection subsystem 102 may periodically detect the upstream early warning information through the third detection channel, and determine whether there is priority early warning information corresponding to an uncorrupted tagged user in the upstream early warning information, where the tagged user may be a user with a special position relative to other users, for example, a VIP user, an old user, other users with special identities, or a user tagged by a system and the like that need priority response. If the verification result exists, the offline detection subsystem 102 may distribute the priority warning information corresponding to the un-verified marked user to the corresponding verification terminal. The marked user may be a user with a higher priority, and when the user initiates an express order, the system may generally identify the order as a priority order, so that when the express order of the marked user generates early warning information due to route interruption, the offline detection subsystem 102 may detect the identifier corresponding to the marked user in the early warning information, thereby obtaining the early warning information corresponding to the marked user for priority processing, for example, distributing to a verification terminal for verification.
For example, the third detection channel may be a VIP channel, the offline detection subsystem 102 needs to raise the attention of the VIP client, and once there is the relevant warning information about the VIP client, it needs to distribute and check as soon as possible, and the offline detection subsystem 102 may detect, through the VIP channel, every preset time every day, for example, every specific time, whether the warning information includes the non-certified warning information corresponding to the VIP client, and if there is the non-certified warning information obtained and distributed to the corresponding check terminal, check the warning information through the check terminal. Wherein the specific time may be a selected one of 0 to 24 hours, and preferably, the specific time may be 6 hours.
Through the embodiment, the offline detection subsystem 102 can detect the early warning information corresponding to the marked user through the third detection channel, so that the distribution efficiency of the logistics early warning information is improved.
In one embodiment, further comprising: if the upstream early warning information comprises early warning information corresponding to the complaint order, the upstream early warning information is periodically detected through a fourth detection channel, whether complaint early warning information corresponding to the complaint order which is not checked exists in the upstream early warning information is judged, and if yes, the complaint early warning information corresponding to the complaint order which is not checked is distributed to a corresponding checking terminal.
In this embodiment, the offline detection subsystem 102 may further include a fourth detection channel, and the fourth detection channel may be a channel for detecting the upstream warning information based on the complaint information of the order. The offline detection subsystem 102 may periodically detect the upstream early warning information through a fourth detection channel, detect whether complaint early warning information corresponding to a complaint order that is not cancelled exists in the upstream early warning information, and if yes, the offline detection subsystem 102 may distribute the complaint early warning information corresponding to the complaint order that is not cancelled to a corresponding check terminal through the fourth detection channel. The complaint order can be an order in which a user has a complaint record for the order, and when the user complaints a related order through a complaint system, the system can usually mark the order as the complaint order according to the complaint record of the order, and the complaint order often needs to be preferentially processed, so that when the user has the complaint record for the express order and generates early warning information due to route interruption, the offline detection subsystem 102 can detect the complaint record in the early warning information, thereby obtaining the early warning information corresponding to the complaint order to perform preferential processing, for example, distributing the early warning information to a checking terminal for checking.
For example, the fourth detection channel may be a work order uploading channel, and for a waybill with complaints from a user, if the offline detection subsystem 102 detects that the route interruption early warning information exists, it indicates that the order is at risk of losing the express mail and needs to be issued to a region as soon as possible for checking, so that the offline detection subsystem 102 may issue the early warning information of the express order with complaints from the user every preset time every day through the work order uploading channel. Wherein, the preset time interval may be a time point selected from 0 to 24 hours, and preferably, the preset time interval may be 6 hours.
Through the embodiment, the offline detection subsystem 102 can detect the early warning information corresponding to the complaint order through the fourth detection channel, so that the distribution efficiency of the logistics early warning information is improved.
In one embodiment, as shown in fig. 3, fig. 3 is a schematic flow chart of a logistics early warning information distribution method in another embodiment. The method comprises the following steps:
the upstream early warning subsystem 100 monitors the routing information of the express in real time according to the early warning rules provided by the services, and sends the upstream early warning information to the offline detection subsystem 102 once the early warning rules are triggered, for example, routing interruption information is generated.
The offline detection subsystem 102 may acquire the upstream warning information sent by the upstream warning subsystem 100, and process and issue the warning information through four channels, including:
the first detection channel is a funnel channel, the funnel channel is used for mining and analyzing mass data to refine and discover a filtering rule of the route interruption early warning express mails with batch characteristics, and for example, if the express mail loss risk of the upstream early warning information is smaller than a preset risk threshold value, the upstream early warning information is in accordance with the filtering rule. The early warning express mail that accords with this rule is lost the risk and is lower, consequently through funnel passageway, can filter the early warning information that has this type of characteristic to reduce regional personnel's check volume, filter rule includes following at least one item:
(1) Within unit hour, the early warning quantity of loading, package packing, cage packing, package packing, bag packing, unloading and the like under the same vehicle mark is more than or equal to 10;
(2) Within unit hour, the number of early warning pieces sent by the same person is more than or equal to 10 when receiving and operating one ticket and a plurality of pieces;
(3) In unit hour, the early warning quantity of the vehicle is more than or equal to 10 when the vehicle is dispatched, arrives, leaves a passing stop point, takes off in the air, dispatches in the railway, scans small packages, lands in the air, starts picking up goods in the air and arrives at the vehicle in the same container number;
(4) Within unit hour, sending out a delivery, handing over express, receiving and operating the same person to give an early warning quantity of more than 100;
(5) And within unit hour, the number of early warning pieces under the same person is identified and scanned to be more than 50.
Although the risk of losing the express corresponding to the early warning information with the characteristics of the filtering rule is small, the second detection channel, namely the secondary issuing channel still has the risk of losing the express. Therefore, the offline detection subsystem 102 may detect whether logistics information is recovered after the filtered first warning information is delayed for 48 hours through the secondary issuing channel, and if the logistics information is not recovered, the offline detection subsystem 102 sends the unrecoverable warning information to the checking terminal for checking.
In the subsequent implementation process of the system, the third detection channel, that is, the VIP channel, needs to increase the attention degree for the VIP user, and once the early warning information related to the VIP user exists, the verification needs to be issued as soon as possible, so that the offline detection subsystem 102 can detect whether the early warning information includes the prior early warning information of the VIP user identifier every 6 hours every day through the third detection channel, and if so, acquire the limited early warning information and issue the prior early warning information to the corresponding verification terminal for verification.
The fourth detection channel, i.e. the work order uploading channel, is at risk of losing an order complaint by a user when a route is interrupted, and needs to be checked as soon as possible. Therefore, the offline detection subsystem 102 may detect, through the fourth detection channel, every 6 hours every day whether the warning information includes the warning information corresponding to the order of the user complaint record, and if so, acquire the warning information and issue the warning information to the corresponding verification terminal for verification.
The downstream may be a distribution subsystem 104, which may distribute the warning information sent by the offline detection subsystem 102 to corresponding checking roles for checking, including couriers, warehouse managers, transitions, customs, and the like. After receiving the early warning information, the related personnel need to check and report, thereby reducing the risk of loss.
Through the embodiment, the upstream early warning subsystem 100 is used for acquiring early warning information in real time, the first detection channel, the second detection channel, the third detection channel and the fourth detection channel of the offline detection subsystem 102 are used for screening the early warning information based on different rules respectively, the early warning information which really needs to be checked is obtained and is distributed to the corresponding checking terminal through the distribution subsystem 104 for checking, the checking workload is reduced, and the effect of improving the distribution efficiency of the logistics early warning information is realized.
It should be understood that, although the steps in the flowcharts of fig. 2 and 3 are shown in sequence as indicated by the arrows, the steps are not necessarily performed in sequence as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least a portion of the steps in fig. 2 and 3 may include multiple steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of performing the steps or stages is not necessarily sequential, but may be performed alternately or alternately with other steps or at least a portion of the steps or stages in other steps.
In one embodiment, a logistics early warning information distribution system is provided, the system comprising: an upstream early warning subsystem 100, an offline detection subsystem 102, and a distribution subsystem 104; offline detection subsystem 102 includes a first detection channel and a second detection channel;
the upstream early warning subsystem 100 is used for acquiring upstream early warning information which accords with a preset logistics early warning rule from a plurality of express logistics information in real time and sending the upstream early warning information to the offline detection subsystem 102;
the offline detection subsystem 102 is configured to filter the upstream early warning information through the first detection channel, filter the first early warning information in the upstream early warning information, obtain remaining early warning information, and distribute the remaining early warning information to the corresponding verification terminal through the distribution subsystem 104; the first early warning information represents upstream early warning information that the express item loss risk is smaller than a preset risk threshold; performing delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered in logistics is determined to be contained, distributing the unrecoverable early warning information to a corresponding checking terminal through a distribution subsystem 104;
and the distribution subsystem 104 is configured to detect the remaining early warning information to obtain a corresponding first checking role, send the remaining early warning information to the first checking role, detect the unrecovered early warning information to obtain a corresponding second checking role, and send the unrecovered early warning information to the second checking role.
In one embodiment, the offline detection subsystem 102 further includes: a third detection channel and/or a fourth detection channel;
the offline detection subsystem 102 is further configured to, if the upstream warning information includes warning information corresponding to the tagged user, periodically detect the upstream warning information through a third detection channel, determine whether the upstream warning information includes priority warning information corresponding to the tagged user that is not certified, and if so, distribute the priority warning information corresponding to the tagged user that is not certified to the corresponding verification terminal through the distribution subsystem 104.
The offline detection subsystem 102 is further configured to, if the upstream early warning information includes early warning information corresponding to a complaint order, periodically detect the upstream early warning information through a fourth detection channel, determine whether complaint early warning information corresponding to a complaint order that is not cancelled exists in the upstream early warning information, and if yes, distribute the complaint early warning information corresponding to the complaint order that is not cancelled to a corresponding check terminal through the distribution subsystem 104.
For specific limitations of the logistics early warning information distribution system, reference may be made to the above limitations on the logistics early warning information distribution method, and details are not described here. All or part of the modules in the logistics early warning information distribution system can be realized through software, hardware and a combination of the software and the hardware. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, as shown in fig. 4, there is provided a logistics early warning information distribution apparatus, including: an acquisition module 500, a first detection module 502, and a second detection module 504, wherein:
an obtaining module 500, configured to obtain upstream early warning information; the upstream early warning information is express logistics information of express mail, wherein logistics information of the express mail conforms to a preset logistics early warning rule.
The first detection module 502 is configured to filter the upstream early warning information through the first detection channel, filter the first early warning information in the upstream early warning information, obtain remaining early warning information, and distribute the remaining early warning information to corresponding verification terminals; the first early warning information represents the upstream early warning information that the express item loss risk is smaller than a preset risk threshold.
The second detection module 504 is configured to perform delay detection on the first warning information through the second detection channel, and if it is determined that the first warning information includes warning information that the logistics is not recovered, distribute the non-recovered warning information to the corresponding verification terminal.
In an embodiment, the obtaining module 500 is specifically configured to obtain interrupted logistics information that logistics information of an express is in a route interruption state, so as to obtain upstream early warning information.
In an embodiment, the first detecting module 502 is specifically configured to filter, if an upstream warning message meeting a preset filtering rule is detected through a first detecting channel, the upstream warning message as a first warning message; the preset filtering rule represents a logistics interruption rule with a batch characteristic.
In an embodiment, the second detecting module 504 is specifically configured to wait for a set time after the first detecting channel filters out the first warning information, and then detect whether logistics of the first warning information is recovered through the second detecting channel.
In one embodiment, the above apparatus further comprises: and the third detection module is used for detecting the upstream early warning information periodically through a third detection channel if the upstream early warning information contains the early warning information corresponding to the marked user, judging whether the upstream early warning information contains the prior early warning information corresponding to the marked user who is not checked and sold, and if so, distributing the prior early warning information corresponding to the marked user who is not checked and sold to the corresponding checking terminal.
In one embodiment, the above apparatus further comprises: and the fourth detection module is used for detecting the upstream early warning information periodically through a fourth detection channel if the upstream early warning information contains early warning information corresponding to the complaint order, judging whether the upstream early warning information contains the complaint early warning information corresponding to the complaint order which is not certified, and if so, distributing the complaint early warning information corresponding to the complaint order which is not certified to the corresponding verification terminal.
For specific limitations of the logistics early warning information distribution device, reference may be made to the above limitations on the logistics early warning information distribution method, and details are not described here. All or part of the modules in the logistics early warning information distribution device can be realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a server, the internal structure of which may be as shown in fig. 5. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing data such as logistics routing information. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to realize a logistics early warning information distribution method.
It will be appreciated by those skilled in the art that the configuration shown in fig. 5 is a block diagram of only a portion of the configuration associated with the present application, and is not intended to limit the computing device to which the present application may be applied, and that a particular computing device may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, which includes a memory and a processor, wherein the memory stores a computer program, and the processor implements the logistics early warning information distribution method when executing the computer program.
In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored, and the computer program is executed by a processor to implement the logistics early warning information distribution method.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database or other medium used in the embodiments provided herein can include at least one of non-volatile and volatile memory. Non-volatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, or the like. Volatile Memory can include Random Access Memory (RAM) or external cache Memory. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM), among others.
All possible combinations of the technical features in the above embodiments may not be described for the sake of brevity, but should be considered as being within the scope of the present disclosure as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (12)
1. A logistics early warning information distribution method is characterized by comprising the following steps:
acquiring upstream early warning information; the upstream early warning information is express logistics information of which the logistics information accords with a preset logistics early warning rule;
filtering the upstream early warning information through a first detection channel, filtering first early warning information in the upstream early warning information to obtain residual early warning information, and distributing the residual early warning information to corresponding checking terminals; the first early warning information represents upstream early warning information that the express item loss risk is smaller than a preset risk threshold;
and carrying out delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered in logistics is determined to be contained, distributing the unrecovered early warning information to a corresponding checking terminal.
2. The method of claim 1, wherein the obtaining upstream pre-warning information comprises:
and obtaining the interrupted logistics information of the express in the route interruption state to obtain the upstream early warning information.
3. The method of claim 1, wherein the filtering the upstream pre-warning information through the first detection channel comprises:
if the upstream early warning information which accords with the preset filtering rule is detected through the first detection channel, the upstream early warning information is used as first early warning information to be filtered; the preset filtering rule represents a logistics interruption rule with a batch characteristic.
4. The method of claim 1, wherein the performing the delayed detection on the first warning information through the second detection channel comprises:
and after the first early warning information is filtered out by the first detection channel, waiting for a set time, and then detecting whether the logistics of the first early warning information is recovered or not by a second detection channel.
5. The method of claim 3, wherein the preset filtering rule of the first detection channel comprises at least one of the following:
corresponding to the same transportation equipment, wherein the number of the express items in a loading state under the transportation equipment is greater than or equal to a first numerical value;
corresponding to the same worker, and the number of the express mails in the dispatching, handing-over, receiving or scanning state of the worker is larger than or equal to a second numerical value;
the number of the express items corresponding to the same loading container and being in the transportation state change of the transportation equipment under the loading container is larger than or equal to a third numerical value.
6. The method of claim 1, further comprising:
if the upstream early warning information contains early warning information corresponding to the marked user, the upstream early warning information is periodically detected through a third detection channel, whether the upstream early warning information contains priority early warning information corresponding to the unmarked marked user is judged, and if the upstream early warning information contains priority early warning information corresponding to the unmarked marked user, the priority early warning information corresponding to the unmarked marked user is distributed to a corresponding checking terminal.
7. The method of claim 1, further comprising:
if the upstream early warning information comprises early warning information corresponding to the complaint order, the upstream early warning information is periodically detected through a fourth detection channel, whether complaint early warning information corresponding to the non-certified complaint order exists in the upstream early warning information or not is judged, and if yes, the complaint early warning information corresponding to the non-certified complaint order is distributed to a corresponding checking terminal.
8. A logistics early warning information distribution system, characterized in that the system comprises: the system comprises an upstream early warning subsystem, an offline detection subsystem and a distribution subsystem; the off-line detection subsystem comprises a first detection channel and a second detection channel;
the upstream early warning subsystem is used for acquiring upstream early warning information which accords with a preset logistics early warning rule from a plurality of express logistics information in real time and sending the upstream early warning information to the offline detection subsystem;
the off-line detection subsystem is used for filtering the upstream early warning information through a first detection channel, filtering first early warning information in the upstream early warning information to obtain residual early warning information, and distributing the residual early warning information to corresponding check terminals through a distribution subsystem; the first early warning information represents upstream early warning information that the express item loss risk is smaller than a preset risk threshold; carrying out delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered from the logistics is determined to be contained in the first early warning information, distributing the unrecovered early warning information to a corresponding checking terminal through a distribution subsystem;
the distribution subsystem is used for detecting the residual early warning information to obtain a corresponding first checking role, sending the residual early warning information to the first checking role, detecting the unrecovered early warning information to obtain a corresponding second checking role, and sending the unrecovered early warning information to the second checking role.
9. The system of claim 8, wherein the offline detection subsystem further comprises: a third detection channel and/or a fourth detection channel;
the offline detection subsystem is further configured to, if the upstream early warning information includes early warning information corresponding to a marked user, periodically detect the upstream early warning information through a third detection channel, determine whether the upstream early warning information includes priority early warning information corresponding to an uncorrupted marked user, and if so, distribute the priority early warning information corresponding to the uncorrupted marked user to a corresponding verification terminal through the distribution subsystem;
the offline detection subsystem is further configured to, if the upstream early warning information includes early warning information corresponding to a complaint order, periodically detect the upstream early warning information through a fourth detection channel, determine whether complaint early warning information corresponding to a complaint order that is not certified exists in the upstream early warning information, and if yes, distribute the complaint early warning information corresponding to the complaint order that is not certified to a corresponding verification terminal through a distribution subsystem.
10. A logistics early warning information distribution device is characterized in that the device comprises:
the acquisition module is used for acquiring upstream early warning information; the upstream early warning information is express logistics information of which the logistics information conforms to a preset logistics early warning rule;
the first detection module is used for filtering the upstream early warning information through a first detection channel, filtering first early warning information in the upstream early warning information to obtain residual early warning information, and distributing the residual early warning information to corresponding verification terminals; the first early warning information represents upstream early warning information that the express item loss risk is smaller than a preset risk threshold;
and the second detection module is used for carrying out delay detection on the first early warning information through a second detection channel, and if the early warning information which is not recovered in logistics is determined to be contained, the unrecoverable early warning information is distributed to a corresponding checking terminal.
11. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, implements the steps of the method of any of claims 1 to 7.
12. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 7.
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