CN115237638A - Communication call task processing method and device and electronic equipment - Google Patents

Abstract

The invention discloses a method and a device for processing a communication call task and electronic equipment, and relates to the technical field of artificial intelligence. Wherein, the method comprises the following steps: acquiring communication data corresponding to a communication call task; filtering the communication data based on the target service scene to obtain target communication data; and sending the target communication data to a second application platform, wherein the first application platform and the second application platform are communicated through a remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform to enable the target interaction platform to carry out communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform. The invention solves the technical problem of low efficiency of processing communication call tasks caused by excessive interaction between application platforms in the prior art.

Description

Method and device for processing communication call task and electronic equipment

Technical Field

The invention relates to the technical field of artificial intelligence, in particular to a method and a device for processing a communication call task and electronic equipment.

Background

With the rapid development of artificial intelligence technology, the automatic outbound service is widely applied to various industries, wherein in the financial industry, financial institutions can apply the automatic outbound service to the scenes of call admission, payment reminding, business outbound and the like, so that planned and targeted automatic outbound call of customers is realized, and the conditions, opinions, requirements and the like of the customers are effectively known. At present, different functions of the automatic outbound service are respectively arranged in different application platforms, so that excessive interactive requests exist among the application platforms, and the application platforms are interacted by adopting a hypertext transfer protocol, so that the processing efficiency of an outbound task is low. In addition, in the prior art, the outbound application platform often adopts different products of third-party application to perform intelligent question-answer interaction with the client, in the process, the outbound application platform needs to select different products, and the calling links corresponding to different products in the client interaction process are different, so that the number of the calling links is increased, and the processing efficiency of the outbound task is further reduced. In addition, the requirement of a newly added service cannot be well met by adopting different products of the third-party application to perform intelligent question-answer interaction with a client due to the limitation of the iteration cycle of the third-party application.

In view of the above problems, no effective solution has been proposed.

Disclosure of Invention

The embodiment of the invention provides a method and a device for processing a communication call task and electronic equipment, which are used for at least solving the technical problem of low efficiency of processing the communication call task caused by excessive interaction between application platforms in the prior art.

According to an aspect of the embodiments of the present invention, a method for processing a communication call task is provided, including: acquiring communication data corresponding to a communication call task; filtering the communication data based on the target service scene to obtain target communication data; and sending the target communication data to a second application platform, wherein the first application platform and the second application platform are communicated through a remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform to enable the target interaction platform to carry out communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform.

Further, the processing method of the communication call task further comprises the following steps: acquiring scene information of a target service scene; judging whether the communication data meet the scene information or not to obtain a judgment result; and under the condition that the judgment result represents that the communication data does not meet the scene information, filtering the communication data to obtain target communication data.

Further, the processing method of the communication call task further comprises the following steps: and executing a construction instruction of the first interaction platform to construct the first interaction platform, and packaging the first interaction platform, wherein the first interaction platform is constructed according to the requirement of the newly added service scene.

Further, the processing method of the communication call task further comprises the following steps: acquiring an interaction result of communication call interaction between the second application platform and the target object, wherein the interaction result represents whether the second application platform and the target object are successfully communicated; and under the condition that the second application platform is successfully communicated with the target object, the second application platform calls an interface of the target interaction platform, so that the target interaction platform and the target object carry out communication call interaction, and the task state of a communication call task corresponding to the target object is updated.

Further, the processing method of the communication call task further comprises the following steps: and under the condition that the second application platform fails to communicate with the target object, acquiring interaction data generated in the communication call interaction process, and determining whether the second application platform performs communication call interaction with the target object again based on the interaction data.

Further, the processing method of the communication call task further comprises the following steps: comparing the interactive data with a threshold value to obtain a comparison result; and generating a notification message under the condition that the comparison result represents that the interactive data is smaller than the threshold value, wherein the notification message is used for notifying the second application platform to carry out communication call interaction with the target object.

Further, the processing method of the communication call task further comprises the following steps: constructing a target queue based on the communication call task; and reading the communication call task to be processed from the target queue based on the thread set, and executing the communication call task.

According to another aspect of the embodiments of the present invention, there is also provided a device for processing a communication call task, including: the acquisition module is used for acquiring communication data corresponding to the communication call task; the processing module is used for filtering the communication data based on the target service scene to obtain target communication data; and the issuing module is used for issuing the target communication data to a second application platform, wherein the first application platform is communicated with the second application platform through a remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform so as to enable the target interaction platform to carry out communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform.

According to another aspect of the embodiments of the present invention, there is also provided a computer-readable storage medium, in which a computer program is stored, wherein the computer program is configured to execute the processing method of the communication call task when running.

According to another aspect of the embodiments of the present invention, there is also provided an electronic device, including one or more processors; a memory for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement a processing method for executing the program, wherein the program is arranged to execute to perform the above-described communication call task.

In the embodiment of the invention, a remote procedure call protocol is adopted for communication, communication data corresponding to a communication call task is firstly obtained, then the communication data is filtered based on a target service scene to obtain target communication data, and the target communication data is sent to a second application platform, wherein the first application platform and the second application platform are communicated through the remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform to enable the target interaction platform to carry out communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform.

In the process, a data base is provided for subsequently determining target communication data by acquiring communication data corresponding to the communication call task; the communication data are filtered based on the target service scene, so that the target communication data can be obtained, and the screening processing of the communication data is realized, thereby reducing unnecessary communication call tasks and improving the utilization rate of resources; by sending the target communication data to the second application platform, the second application platform can call the interface of the target interaction platform, and the target interaction platform and the target object can carry out communication call interaction. In addition, the first application platform and the second application platform communicate through a remote procedure call protocol, so that the communication efficiency can be improved, and the processing efficiency of a communication call task can be improved; a plurality of interactive platforms are packaged through the first application platform, dependence on third-party products is reduced, the landing efficiency of newly-added services can be improved, and the expandability of the interactive platforms is improved.

Therefore, through the technical scheme of the invention, the purpose of reducing the interaction between the application platforms is achieved, so that the technical effect of improving the processing efficiency of the communication call task is realized, and the technical problem of low efficiency of processing the communication call task caused by excessive interaction between the application platforms in the prior art is solved.

Drawings

The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:

FIG. 1 is a flow chart of an alternative method of processing a communication call task in accordance with an embodiment of the present invention;

FIG. 2 is an interactive schematic diagram of an alternative communication call task processing system according to an embodiment of the present invention;

FIG. 3 is a workflow diagram of an alternative communication call task processing system according to an embodiment of the invention;

FIG. 4 is a schematic diagram of an alternative communication call task processing device according to an embodiment of the present invention;

FIG. 5 is a schematic diagram of an alternative electronic device according to an embodiment of the invention.

Detailed Description

In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

It should be noted that the terms "first," "second," and the like in the description and claims of the present invention and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

It should be noted that the relevant information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for presentation, analyzed data, etc.) related to the present invention are information and data authorized by the user or sufficiently authorized by each party. For example, an interface is provided between the system and the relevant user or organization, before obtaining the relevant information, an obtaining request needs to be sent to the user or organization through the interface, and after receiving the consent information fed back by the user or organization, the relevant information is obtained.

Example 1

There is provided, in accordance with an embodiment of the present invention, a method embodiment of a method for processing a communication call task, it being noted that the steps illustrated in the flowchart of the accompanying drawings may be carried out in a computer system such as a set of computer-executable instructions, and that, although a logical order is illustrated in the flowchart, in some cases, the steps illustrated or described may be carried out in an order different than presented herein.

Fig. 1 is a flow chart of an alternative communication call task processing method according to an embodiment of the present invention, as shown in fig. 1, the method includes the following steps:

step S101, communication data corresponding to the communication call task is obtained.

In the above steps, the communication data corresponding to the communication call task may be acquired by an application system, a processor, an electronic device, or the like. Optionally, the communication call task refers to a task of automatically making a call to a client, where one task may include multiple call objects, and different communication call tasks correspond to different service scenarios. For example, in a payment reminder scenario, the communication call task is to automatically make calls to a plurality of customers who need payment reminders. Alternatively, the communication data may be data such as an ID of a communication call task, a status of the task, customer information, a telephone number, and the like.

It should be noted that, in the above process, by acquiring the communication data corresponding to the communication call task, an accurate data basis can be provided for subsequently determining the target communication data.

And S102, filtering the communication data based on the target service scene to obtain target communication data.

In the above steps, the target service scenario may be a credit card collection urging scenario, a loan repayment reminding scenario, a service recommendation outbound scenario, or the like, and before the customer calls out automatically, the communication data needs to be filtered according to the specific service scenario. For example, when the target service scene is a credit card collection scene, before calling a call for collection, the client is checked whether the client has paid, if the client has paid, the client does not need to make a call, the call is filtered, if the client has not paid, the client needs to make a call, and the target communication data can be obtained through the above process.

It should be noted that, in the above process, by filtering the communication data, the number of unnecessary calls is reduced, the situation that the customer feels dislike due to repeated calls made to the customer is avoided, and the planned and targeted automatic outgoing call of the customer is realized, so that the situation, the opinion and the demand of the customer can be effectively known.

And step S103, transmitting the target communication data to a second application platform, wherein the first application platform and the second application platform are communicated through a remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform to enable the target interaction platform to be in communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform.

In the above steps, the first application platform may be an outbound management application platform (F-RCS), and the platform is used to manage communication call tasks, such as task creation, task scheduling, task state change, and the like; the second application platform can be a telephone banking center application platform (F-CCIS), and automatic outward dialing of a customer telephone is achieved through the platform; the first application platform and the second application platform communicate through an RPC (Remote Procedure Call) protocol; the interactive platform may be different products of an NLP (Natural Language Processing) platform, such as a BOT NLP product, an SIR NLP product, and the like; the target object may be a customer who needs to make a call. Optionally, the RCS outbound management application platform encapsulates different products of the multiple NLP natural language processing platforms, and encapsulates the different products into the RCS outbound management application platform.

Optionally, fig. 3 is a flowchart of a processing system of an optional communication call task according to an embodiment of the present invention, and in some other optional embodiments, as shown in fig. 3, the target communication data may also be forwarded to the CCIS application platform by using the F-CSP as a transit channel.

Optionally, fig. 2 is an interaction schematic diagram of an optional communication call task processing system according to an embodiment of the present invention, and as shown in fig. 2, the intelligent outbound scheduling device interfaces the upper layer intelligent outbound platform in the form of an outbound service interface, and implements task management, task asynchronous processing, and completes real-time monitoring of the communication call task by using services such as a configuration center CMC and application representation as a support. The intelligent outbound scheduling device mainly comprises a task management module, an outbound scheduling module, an outbound processing module and an intelligent question-answer interaction module. Alternatively, the communication call task may be referred to simply as an outbound task. The task management module is mainly used for managing the state of the outbound task and comprises the functions of task creation, task suspension, task recovery, task termination, task state adjustment, task state query and the like; the outbound scheduling module mainly adopts an asynchronous task scheduling framework and finishes scheduling and issuing outbound data through a bottom thread pool, and comprises the functions of task acquisition, outbound issuing and the like; the outbound processing module is mainly used for preprocessing outbound data to be issued and analyzing and storing outbound results, and has the functions of service filtering, outbound issuing, redialing again, outbound result pushing and the like; the intelligent question-answer interaction module is mainly used for packaging different NLP products and uniformly providing intelligent question-answer interaction capability to the outside; the system monitoring module is mainly used for monitoring in real time by butting application images and a holographic monitoring platform, comprises the steps of monitoring interfaces such as task processing progress, outbound sending, intelligent question and answer interaction, task management and the like, monitoring the execution condition of each interface in real time, and timely notifying managers through mails, short messages and the like if abnormity occurs, so that the safe and stable operation of the system is ensured.

It should be noted that, by sending the target communication data to the second application platform, the second platform can automatically dial the customer telephone outwards; the first application platform and the second application platform are communicated through a remote procedure call protocol, so that the communication efficiency is improved, and the execution efficiency of a communication call task is improved; different NLP products are packaged through the first application platform, so that a calling party does not need to pay attention to which NLP product is specifically called and does not need to pay attention to a corresponding scene when calling, dependence on third-party products is reduced, the landing efficiency of newly-added services can be improved, and the expandability of the interaction platform is improved; by improving the monitoring system, the safety of the system is improved.

Based on the schemes defined in the above steps S101 to S103, it can be known that, in the embodiment of the present invention, a remote procedure call protocol is used for communication, communication data corresponding to a communication call task is first obtained, then the communication data is filtered based on a target service scenario to obtain target communication data, and then the target communication data is sent to a second application platform, where the first application platform and the second application platform communicate with each other through the remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform to enable the target interaction platform to perform communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms encapsulated by the first application platform.

It is easy to note that, in the above process, by acquiring the communication data corresponding to the communication call task, a data basis is provided for subsequently determining the target communication data; the communication data are filtered based on the target service scene, so that the target communication data can be obtained, and the screening processing of the communication data is realized, thereby reducing unnecessary communication call tasks and improving the utilization rate of resources; by sending the target communication data to the second application platform, the second application platform can call the interface of the target interaction platform, and the target interaction platform and the target object can carry out communication call interaction. In addition, the first application platform and the second application platform communicate through a remote procedure call protocol, so that the communication efficiency can be improved, and the processing efficiency of a communication call task can be improved; a plurality of interactive platforms are packaged through the first application platform, dependence on third-party products is reduced, the landing efficiency of newly-added services can be improved, and the expandability of the interactive platforms is improved.

Therefore, through the technical scheme of the invention, the purpose of reducing the interaction between the application platforms is achieved, so that the technical effect of improving the processing efficiency of the communication call task is realized, and the technical problem of low efficiency of processing the communication call task caused by excessive interaction between the application platforms in the prior art is solved.

In an optional embodiment, in the process of filtering the communication data based on the target service scene to obtain the target communication data, first obtaining scene information of the target service scene, then judging whether the communication data meets the scene information to obtain a judgment result, and filtering the communication data to obtain the target communication data under the condition that the judgment result represents that the communication data does not meet the scene information.

Optionally, as shown in fig. 3, before the automatic outgoing call is made to the client, the communication data needs to be filtered according to a specific service scenario. For example, the target service scene may be a loan repayment reminding scene, the scene information may be that a client does not make a loan repayment, the communication data may be data such as client information and a telephone number, and it is known whether the user has paid the loan or not through the client information, if the client has paid the loan, that is, the communication data does not satisfy the scene information, the client is filtered, that is, the communication data is filtered, so as to obtain the target communication data.

It should be noted that, by judging whether the communication data meets the scene information, the communication data is filtered, the calls which do not need to be called out are filtered, the number of unnecessary calls is reduced, and the customer experience is improved.

In an optional embodiment, before sending the target communication data to the second application platform, a construction instruction of the first interaction platform is executed to construct the first interaction platform, and the first interaction platform is encapsulated, where the first interaction platform is a platform constructed according to a requirement of a newly added service scenario.

Optionally, when a new service requirement exists, for example, when the new service scenario is a risk reminding scenario, a new NLP product of the NLP natural language processing platform may be introduced to meet the new service requirement, that is, a first interaction platform is constructed, and the new NLP product may be encapsulated by a first application platform, that is, an RCS outbound management application platform, and then encapsulated in the RCS outbound management application platform.

It should be noted that, by constructing the first interaction platform, the requirement of a newly added service can be met, and the landing efficiency of the service requirement is improved; by packaging the first interaction platform, dependence on a third-party product is reduced, the iteration speed of the interaction platform is increased, and the expandability of the first application platform is improved.

In an optional embodiment, after the target communication data is sent to the second application platform, an interaction result of the second application platform and the target object for performing communication call interaction is obtained first, and under the condition that the second application platform and the target object are successfully communicated, the second application platform calls an interface of the target interaction platform, so that the target interaction platform and the target object perform communication call interaction, and the task state of the communication call task corresponding to the target object is updated. And the interaction result represents whether the second application platform and the target object are successfully communicated.

Optionally, the interaction result may be that the phone is successfully connected or the phone is unsuccessfully connected, the target interaction platform corresponds to the target service scenario, the target communication data is sent to the second application platform, that is, the CCIS phone banking center application platform, the CCIS application platform makes a call to the target object, the CCIS application platform calls an interface of the target interaction platform, that is, a product of the NLP platform corresponding to the target service scenario, and performs intelligent question-answer interaction with the target object when the phone is successfully connected, for example, the target service scenario is a credit card collection scenario, the corresponding target interaction platform may be a BOT NLP product, the CCIS application platform makes a call to the target object, and when the phone is successfully connected, the CCIS calls an interface of the BOT NLP product, and performs intelligent question-answer interaction with the target object through the BOT NLP product.

Furthermore, after communication call interaction, namely call-out is completed, a call result is fed back to a call-out processing module of the intelligent call-out scheduling device, the call-out processing module analyzes the call result, analyzes data and stores the analyzed data in a database, and the task state of a communication call task corresponding to a target object is updated in a task operation record table of the database.

In an optional embodiment, in the case that the second application platform fails to communicate with the target object, interaction data generated in the communication call interaction process is acquired, and based on the interaction data, it is determined whether the second application platform performs communication call interaction with the target object again.

Optionally, the interaction data may be data of interaction times, interaction duration, and the like. After the target communication data is sent to a second application platform, namely a CCIS telephone banking center application platform, the CCIS application platform calls the target object, the outbound processing module analyzes the interactive data under the condition that the call connection fails, and whether the CCIS application platform calls the target object again is determined according to the service preset.

It should be noted that, by obtaining the interaction result of the communication call interaction between the second application platform and the target object, it can be determined whether to call the interface of the target interaction platform, so as to avoid the situation of resource waste caused by blind call of the interface, improve the resource utilization rate, and reduce the resource waste.

In an optional embodiment, in the process of determining whether the second application platform performs communication call interaction with the target object again based on the interaction data, the interaction data is firstly compared with a threshold value to obtain a comparison result, and a notification message is generated when the comparison result indicates that the interaction data is smaller than the threshold value, wherein the notification message is used for notifying the second application platform of performing communication call interaction with the target object.

Optionally, the interaction data may be the number of interactions, and by comparing the threshold value with the number of interactions, it may be determined whether the second application platform is to perform communication call interaction with the target object again. For example, the threshold of the number of times of the call failure to the target object is 3 times, and when the number of times of the call failure to the target object is 1 time, the interactive data is smaller than the threshold, the outbound processing module generates a notification message to notify the second application platform, i.e., the CCIS application platform, to call the target object again.

It should be noted that, by comparing the interaction data with the threshold, it is determined whether the second application platform performs communication call interaction with the target object again, so that accurate determination of communication call interaction with the target object is achieved, and a case that a communication call task fails due to missed call of a client is avoided.

In an optional embodiment, before communication data corresponding to a communication call task is acquired, a target queue is first constructed based on the communication call task, and based on a thread set, the communication call task to be processed is read from the target queue and executed.

Optionally, the target queue may be a queue for storing the communication call task, and the thread set may be a thread pool for performing uniform scheduling and issuing on the communication call task. Optionally, as shown in fig. 2, a service person may create a task in the task management module through a visual interface of the RCS outbound management application platform, and optionally, the task creation may be a single-time task creation or a batch task creation. Further, after the task is created, the manager audits the task, and after the audit is passed, the task can be started. Specifically, the created tasks can be stored in a database through an outbound management module of the intelligent outbound scheduling device, wherein the database comprises a task operation record table, an outbound operation data table and an asynchronous task table, the task operation record table is used for recording the ID of the task, the state of the task, the execution condition of the task and the like, the outbound operation data table is used for recording client information, the telephone number of the client and the like, and the asynchronous task table is used for recording the tasks to be executed.

Further, as shown in fig. 3, the outbound acquisition function of the outbound scheduling module of the intelligent outbound scheduling apparatus may acquire communication data to be scheduled from the database mapping table at regular time and quantity, and place the acquired communication data into the thread pool, and perform unified scheduling and issuing by the thread pool. The thread pool is a set of a plurality of threads, the performance can be well improved by using the thread pool, a large number of idle threads are created when the system is started by the thread pool, a task is transmitted to the thread pool by a program, the thread pool starts one thread to execute the task, and after the execution is finished, the thread does not die, but returns to the thread pool again to be in an idle state to wait for executing the next task.

It should be noted that, by reading the communication call task to be processed from the target queue based on the thread set and executing the communication call task, the unified management of the communication call task and the scheduling execution of the communication data are realized. In addition, the outbound task management, the outbound scheduling and the outbound processing are all realized by a first application platform, namely an RCS outbound management application platform, so that unnecessary interactive requests are reduced, and a calling link is shortened.

In some other alternative embodiments, during the execution of the communication call task, the task may be suspended, resumed, and terminated according to actual conditions, for example, when the monitoring module monitors that an interaction is abnormal, the task may be suspended urgently. In addition, during the execution process of the communication call task, the task state can be adjusted by setting the communication time. For example, communication call tasks are not performed in noon and evening generally, the tasks can be suspended through the task state adjusting function, and the time for resuming outbound can be set by service personnel according to requirements. In addition, in some other alternative embodiments, the execution state of the task may also be queried to know that the state of the task is currently in execution, in pause, finished, and the like.

In some other optional embodiments, the system monitoring module may provide a guarantee for the operation of the processing system of the whole communication call task, for example, when it is monitored that the task fails to be executed, the problem is found in time, and the target object is notified in time through a mail and a short message, so that adverse effects caused by the failure of answering the call by the client are reduced. It should be noted that, by setting the system monitoring module, the safety of the system is improved.

Therefore, through the technical scheme of the invention, the purpose of reducing the interaction between the application platforms is achieved, so that the technical effect of improving the processing efficiency of the communication call task is realized, and the technical problem of low efficiency of processing the communication call task caused by excessive interaction between the application platforms in the prior art is solved.

Example 2

According to an embodiment of the present invention, an embodiment of a processing apparatus for a communication call task is provided, where fig. 4 is a schematic diagram of an alternative processing apparatus for a communication call task according to an embodiment of the present invention, as shown in fig. 4, the apparatus includes: an obtaining module 401, configured to obtain communication data corresponding to a communication call task; a processing module 402, configured to filter communication data based on a target service scenario to obtain target communication data; the issuing module 403 is configured to issue the target communication data to a second application platform, where the first application platform and the second application platform communicate with each other through a remote procedure call protocol, the second application platform is configured to call an interface of a target interaction platform, so that the target interaction platform performs communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms encapsulated by the first application platform.

It should be noted that the acquiring module 401, the processing module 402 and the issuing module 403 correspond to steps S101 to S103 in the foregoing embodiment, and the three modules are the same as the corresponding steps in the implementation example and application scenarios, but are not limited to the disclosure in embodiment 1.

Optionally, the processing module includes: the first acquisition module is used for acquiring scene information of a target service scene; the judging module is used for judging whether the communication data meet the scene information or not to obtain a judging result; and the filtering module is used for filtering the communication data to obtain target communication data under the condition that the judgment result represents that the communication data does not meet the scene information.

Optionally, the processing device of the communication call task further includes: and the first construction module is used for executing the construction instruction of the first interaction platform to construct the first interaction platform and packaging the first interaction platform, wherein the first interaction platform is constructed according to the requirement of the newly added service scene.

Optionally, the processing device of the communication call task further includes: the first acquisition module is used for acquiring an interaction result of communication call interaction between the second application platform and the target object, wherein the interaction result represents whether the second application platform and the target object are successfully communicated or not; and the updating module is used for calling an interface of the target interaction platform by the second application platform under the condition that the second application platform is successfully communicated with the target object, so that the target interaction platform and the target object carry out communication call interaction, and the task state of a communication call task corresponding to the target object is updated.

Optionally, the processing device of the communication call task further includes: and the second acquisition module is used for acquiring interactive data generated in the communication call interaction process under the condition that the second application platform fails to communicate with the target object, and determining whether the second application platform carries out communication call interaction with the target object again based on the interactive data.

Optionally, the processing device of the communication call task further includes: the comparison module is used for comparing the interactive data with a threshold value to obtain a comparison result; and the notification module is used for generating a notification message under the condition that the comparison result represents that the interactive data is smaller than the threshold value, wherein the notification message is used for notifying the second application platform to carry out communication call interaction with the target object.

Optionally, the processing device of the communication call task further includes: the second construction module is used for constructing a target queue based on the communication call task; and the reading module is used for reading the communication call task to be processed from the target queue based on the thread set and executing the communication call task.

Example 3

According to another aspect of the embodiments of the present invention, there is also provided a computer-readable storage medium, in which a computer program is stored, wherein the computer program is configured to execute the processing method of the communication call task when running.

Example 4

According to another aspect of the embodiments of the present invention, there is also provided an electronic device, where fig. 5 is a schematic diagram of an alternative electronic device according to the embodiments of the present invention, as shown in fig. 5, the electronic device includes one or more processors; a memory for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement a processing method for executing the program, wherein the program is arranged to execute to perform the above-described communication call task.

The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.

In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed coupling or direct coupling or communication connection between each other may be an indirect coupling or communication connection through some interfaces, units or modules, and may be electrical or in other forms.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.

The foregoing is only a preferred embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.

Claims (10)

1. A processing method of communication call task is applied to a first application platform, and the method comprises the following steps:

acquiring communication data corresponding to a communication call task;

filtering the communication data based on a target service scene to obtain target communication data;

and sending the target communication data to a second application platform, wherein the first application platform and the second application platform communicate through a remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform to enable the target interaction platform to perform communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform.

2. The method of claim 1, wherein filtering the communication data based on a target service scenario to obtain target communication data comprises:

acquiring scene information of the target service scene;

judging whether the communication data meet the scene information or not to obtain a judgment result;

and under the condition that the judgment result represents that the communication data does not meet the scene information, filtering the communication data to obtain the target communication data.

3. The method of claim 1, wherein prior to sending the target communication data to the second application platform, the method further comprises:

executing a construction instruction of a first interaction platform to construct the first interaction platform, and packaging the first interaction platform, wherein the first interaction platform is constructed according to the requirements of a newly added service scene.

4. The method of claim 1, wherein after sending the target communication data to a second application platform, the method further comprises:

acquiring an interaction result of communication call interaction between the second application platform and the target object, wherein the interaction result represents whether the second application platform and the target object are successfully communicated;

and under the condition that the second application platform is successfully communicated with the target object, the second application platform calls an interface of the target interaction platform, so that the target interaction platform and the target object carry out communication call interaction, and the task state of a communication call task corresponding to the target object is updated.

5. The method of claim 4, further comprising:

and under the condition that the second application platform fails to communicate with the target object, acquiring interaction data generated in the communication call interaction process, and determining whether the second application platform carries out communication call interaction with the target object again or not based on the interaction data.

6. The method of claim 5, wherein determining whether the second application platform is to re-engage in a communication call interaction with the target object based on the interaction data comprises:

comparing the interactive data with a threshold value to obtain a comparison result;

and generating a notification message under the condition that the comparison result represents that the interactive data is smaller than the threshold value, wherein the notification message is used for notifying the second application platform to carry out communication call interaction with the target object.

7. The method of claim 1, wherein prior to obtaining communication data corresponding to the communication call task, the method further comprises:

constructing a target queue based on the communication call task;

and reading the communication call task to be processed from the target queue based on the thread set, and executing the communication call task.

8. A processing apparatus for a communication call task, comprising:

the acquisition module is used for acquiring communication data corresponding to the communication call task;

the processing module is used for filtering the communication data based on a target service scene to obtain target communication data;

and the issuing module is used for issuing the target communication data to a second application platform, wherein the first application platform and the second application platform are communicated through a remote procedure call protocol, the second application platform is used for calling an interface of a target interaction platform so as to enable the target interaction platform to carry out communication call interaction with a target object, and the target interaction platform is any one of a plurality of interaction platforms packaged by the first application platform.

9. A computer-readable storage medium, in which a computer program is stored, wherein the computer program is arranged to execute the method for processing a communication call task according to any one of claims 1 to 7 when running.

10. An electronic device, wherein the electronic device comprises one or more processors; memory for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement a method for executing a program, wherein the program is arranged to, when executed, perform the method of processing a communication call task as claimed in any one of claims 1 to 7.

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