CN115171284A - Old people care method and device - Google Patents
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Abstract
The application discloses a method and a device for caring the old, which belongs to the technical field of artificial intelligence. The method comprises the following steps: and responding to the fact that the first distance is smaller than the distance threshold value, and obtaining user face information and user voice information. And determining user age information based on the user face information, and determining that the user identity is the old in response to the user age information being greater than a first age threshold. And then determining display information corresponding to the user identity in the terminal interface according to the user identity. And determining the degree of the first prompt tone and the prompt speed of the first prompt tone according to the voice information of the user so as to provide care service for the old. The method and the device can display the display information needed by the old according to the determined user identity information and the voice information, and adjust the prompt tone size degree of the terminal and the prompt tone prompt speed of the terminal. Therefore, according to the characteristics of the old people, the self-service business terminal suitable for the old people is created, the purpose of caring the old people is achieved, and the efficiency of self-service business handling of the old people is improved.
Description
Technical Field
The application relates to the technical field of artificial intelligence, in particular to a care method for old people.
Background
At present, with the development of mobile phone software, a mobile APP of a mobile phone can realize online payment or service handling, but there may be problems of complex operation, complex functions and the like, which leads many old people to go to an offline self-service terminal to handle some services.
Physical characteristics such as perception, vision, hearing, and psychology of the elderly may be weakened with age, unlike the young. The old people may not complete the self-service business due to reasons of 'inaudibility', 'unclear' and tension, and the efficiency of self-service business handling of the old people is low.
Therefore, how to care the old people and improve the efficiency of self-service business handling of the old people is low, so that the old people can comfortably and happily complete various business handling is a technical problem which needs to be solved urgently by technical personnel in the field.
Disclosure of Invention
Based on the problems, the application provides a method and a device for caring the old people, so that a self-service business terminal suitable for the old people is built according to the characteristics of the old people, the efficiency of self-service business handling of the old people is improved, and the old people can complete various business handling comfortably and happily. The embodiment of the application discloses the following technical scheme.
In a first aspect, the present application provides a method for caring for an elderly person, applied to a self-service terminal, including:
acquiring a first distance, wherein the first distance is the distance between a user and a terminal;
responding to the fact that the first distance is smaller than a distance threshold value, and obtaining user face information and user voice information;
determining user age information based on the user face information; in response to the user age information being greater than a first age threshold, determining that the user identity is an elderly person;
according to the display information corresponding to the user identity in the user identity determination terminal interface, according to the user voice information, determining the size degree and the prompt speed of a first prompt tone so as to provide care services for the old, wherein the first prompt tone is a sound which is sent by the terminal and used for prompting the user to operate, and the display information comprises: application icon size, application type, font style, font color, display background style.
Optionally, determining display information corresponding to the user identity in the terminal interface based on the user identity includes:
and determining display information which is automatically generated by a system corresponding to the user identity or preset by the user in the terminal interface based on the user identity.
Optionally, the method further includes:
calculating to obtain physiological data according to the face information of the user;
analyzing the physiological data to determine user psychological characteristics, wherein the user psychological characteristics are psychological characteristics shown when user psychological activities are carried out;
in response to the user psychological characteristic being stress, determining to call a manual service.
Optionally, the determining a first prompt tone size degree and a first prompt tone prompt speed according to the user voice information includes:
and determining the accuracy of the voice recognition of the user and the voice interaction speed between the user and the terminal based on a preset neural network model according to the voice information of the user. The accuracy rate of the user voice recognition is the probability of correctly recognizing the voice command sent by the user;
and determining the magnitude degree of a first prompt tone according to the accuracy of the voice recognition of the user, and determining the prompt speed of the first prompt tone according to the voice interaction speed of the user and the terminal, wherein the first prompt tone is a sound which is emitted by the terminal and used for prompting the user to operate.
Optionally, the first prompt tone size degree includes: the first prompt tone prompting speed comprises the following steps: slow speed, medium speed, fast speed; according to the user speech rate information, determining the size degree and the prompt speed of a first prompt tone, and comprising:
in response to the accuracy of the user speech recognition being less than a first threshold, determining the first alert tone size degree as an accent degree;
and determining that the prompt speed of the first prompt tone is slow in response to the fact that the voice interaction speed of the user and the terminal is smaller than a first speech speed threshold.
Optionally, the method further includes:
and reducing the operation flow based on the user identity, and starting a handwriting input method.
In a second aspect, the present application provides an old people care device, which is applied to a self-service terminal, and includes:
the first acquisition module is used for acquiring a first distance, wherein the first distance is the distance between a user and a terminal;
the second acquisition module is used for responding to the situation that the first distance is smaller than a distance threshold value, and acquiring user face information and user voice information;
the first determining module is used for determining user age information based on the user face information; in response to the user age information being greater than a first age threshold, determining that the user identity is an elderly person;
the second determining module is used for determining the size degree and the prompting speed of a first prompting sound according to the display information corresponding to the user identity in the user identity determining terminal interface and the user voice information so as to provide care service for the old, the first prompting sound is used for prompting the sound of user operation and is sent by the terminal, and the display information comprises: application icon size, application type, font style, font color, display background style.
Optionally, the first determining unit is specifically configured to determine, based on the user identity, display information that is automatically generated by a system corresponding to the user identity in a terminal interface or is preset by a user.
Optionally, the apparatus further comprises:
the computing module is used for computing and obtaining physiological data according to the face information of the user;
a third determining module, configured to analyze the physiological data and determine a user psychological characteristic, where the user psychological characteristic is a psychological characteristic exhibited when a user psychological activity is performed;
a fourth determining module for determining to call manual service in response to the user psychological characteristic being tension.
Optionally, the first determining module includes:
and the first determining unit is used for determining the accuracy of the voice recognition of the user and the voice interaction speed between the user and the terminal based on a preset neural network model according to the voice information of the user. The accuracy rate of the user voice recognition is the probability of correctly recognizing the voice command sent by the user;
and the second determining unit is used for determining the size degree of a first prompt tone according to the accuracy of the voice recognition of the user and determining the prompt speed of the first prompt tone according to the voice interaction speed of the user and the terminal, wherein the first prompt tone is a sound which is sent by the terminal and used for prompting the user to operate.
Optionally, the apparatus further comprises:
and the starting unit is used for reducing the steps of the operation process based on the user identity and starting the handwriting input method.
In a third aspect, an embodiment of the present application provides an apparatus, which includes a memory configured to store instructions or codes and a processor configured to execute the instructions or codes, so as to cause the apparatus to perform the method of any one of the foregoing first aspects.
In a fourth aspect, an embodiment of the present application provides a computer storage medium, where codes are stored in the computer storage medium, and when the codes are executed, an apparatus executing the codes implements the method according to any one of the foregoing first aspects.
Compared with the prior art, the method has the following beneficial effects:
in the method and the device, the face information and the voice information of the user are acquired in response to the fact that the first distance is smaller than the distance threshold. And determining user age information based on the user face information, and determining that the user identity is the old in response to the user age information being greater than a first age threshold. And then determining the size, type, font style, font color and display background style of an application program icon corresponding to the user identity in the terminal interface according to the user identity. And determining the degree of the first prompt tone and the prompt speed of the first prompt tone according to the voice information of the user so as to provide care service for the old. The method and the device can display the display information needed by the old according to the determined user identity information and the voice information, and adjust the prompt tone size degree of the terminal and the prompt tone prompt speed of the terminal. Therefore, according to the characteristics of the old people, the self-service business terminal suitable for the old people is created to meet the business handling requirements of the old people, so that the purpose of caring for the old people is achieved, and the efficiency of self-service business handling of the old people is improved. The old people can complete various business transactions comfortably and pleasantly.
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To illustrate the technical solutions in the present embodiment or the prior art more clearly, the drawings needed to be used in the description of the embodiment or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of an elderly care method provided in an embodiment of the present application;
fig. 2 is a specific structural schematic diagram of an elderly care device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments in the present application without any creative effort belong to the protection scope of the present application.
It should be noted that the method and apparatus for caring for the elderly people provided in the present application are used in the field of artificial intelligence, and the foregoing is only an example, and does not limit the application field of the names of the method and apparatus provided in the present application.
At present, with the development of mobile phone software, a mobile APP of a mobile phone can realize online payment or service handling, but there may be problems of complex operation, complex functions and the like, which leads many old people to go to an offline self-service terminal to handle some services. Physical characteristics such as perception, vision, hearing, and psychology of the elderly may be weakened with age, unlike the young. The old people may not complete the self-service business transaction due to reasons of 'inaudibility', 'unclear' and tension, and the efficiency of self-service business transaction of the old people is low.
The inventor finds that in the prior art, the system can only amplify simple fonts, cannot meet the multidimensional requirements of the old on page function layout, font form, contrast, brightness, prompting volume, speech speed and the like, does not subdivide the old with weak eyesight, hearing, cognition and the like, and has no self-help adjustment function.
Therefore, the inventor proposes the technical scheme of the application, and the prompt tone size degree of the terminal and the prompt tone prompt speed of the terminal can be adjusted according to the determined user identity information and the voice information to display information required by the old. Therefore, according to the characteristics of the old people, a self-service business terminal suitable for the old people is created to meet business handling requirements of the old people, so that the purpose of caring for the old people is achieved, and the efficiency of self-service business handling of the old people is improved. The old people can complete various services comfortably and pleasantly.
The method provided by the embodiment of the application can be executed by software on the terminal equipment. The terminal device may be, for example, a self-service terminal. The software may be, for example, system software.
In order that those skilled in the art will better understand the disclosure, the following detailed description is given with reference to the accompanying drawings. The method provided by the embodiment of the present application is performed by the first device as an example.
Fig. 1 is a flowchart of an elderly care method provided in an embodiment of the present application, and as shown in fig. 1, the method includes:
s101: and acquiring a first distance, wherein the first distance is the distance between the user and the terminal.
The first device may acquire a distance between the user and the terminal.
Explained further, the first device may be integrated with a laser distance sensor (LiDAR sensor) below the display touch screen, and is responsible for measuring a distance between the face of the user and the screen, and when the first system detects that a user is present, the LiDAR sensor is activated to collect the distance between the first device and the face of the user, so as to provide measurement and calculation data for the arithmetic processing layer.
Among them, liDAR (Light Detection and Ranging) derives from the generic term RADAR, which stands for Radio Detection and Ranging (Radio Detection and Ranging), and its core component is a laser scanning Ranging system, the laser RADAR starts default scanning, and the adaptive adjustment results in an absolute error of less than 15mm, which accounts for less than 15% of the total measurement error. The laser scanning ranging system is based on the principle of triangulation ranging, namely, infrared beams are emitted, and partial emitted infrared beams are received through another interface, so that the beams do not affect people. The two light beams and a connecting line between the transmitter and the receiver form a triangular line, and a triangle is uniquely determined according to the corner of the triangular line, so that the distance between the irradiated face or neck of the human body and the first device can be obtained through triangular distance measurement.
S102: and responding to the fact that the first distance is smaller than a distance threshold value, and obtaining user face information and user voice information.
After the first device obtains the first distance, namely the distance between the first device and the face of the user, the first device judges the size relationship between the first distance and the threshold distance, when the first distance is determined to be smaller than the distance threshold, the fact that the user is located right in front of the first device is indicated, and then face information and voice information of the user can be obtained. Wherein, the distance threshold value can be preset, such as 5cm, 10cm and the like.
Further explaining, a human face camera can be arranged above the display touch screen of the first device, monitoring images are collected in real time and then transmitted to the server to be detected and identified, pictures can be obtained from the camera in the process of the monitoring images to be transmitted, and in order to improve the network transmission efficiency, data of network camera video streams can be obtained in real time firstly. And then decoding the video stream to obtain a picture, and transmitting the obtained picture to a face recognition server of an arithmetic processing layer for detection so as to determine the age of the user according to a processing result of the server.
Meanwhile, a high-definition microphone and a built-in sound box can be preset in the first device and used for acquiring voice information of a user.
S103: determining user age information based on the user face information; in response to the user age information being greater than a first age threshold, determining that the user identity is elderly.
After the first device acquires the face information of the user, the age information of the user, namely the age of the user, can be determined according to the face information of the user, then the size relationship between the age information of the user and the first age threshold is judged, and when the age information of the user is determined to be larger than the first age threshold, the current user can be determined to be an old person.
S104: and determining the size degree and the prompt speed of a first prompt tone according to the display information corresponding to the user identity in the user identity determination terminal interface and the voice information of the user so as to provide care services for the old.
After the current user is determined to be the old, the first device determines display information corresponding to the user identity in a terminal interface according to the old identity of the user, and determines the degree of the size of the first prompt tone and the prompt speed of the first prompt tone according to the acquired voice information of the user.
Specifically, the first device may store face information of the user in advance, and identify the user identity based on the face information of the user. Through the face recognition technology, the display information corresponding to the user identity in the terminal interface preset by the user can be determined according to the current user identity. Such as setting font color, font size, etc., the first device may store the identity information stored by the user and the corresponding display information.
The first device may also automatically generate display information in the terminal interface suitable for the elderly after determining that the current user is elderly. Wherein the displaying information may include: application icon size, application type, font style, font color, font size, display background style, etc.
Meanwhile, the first device can also determine the accuracy of user voice recognition and the voice interaction speed between the user and the terminal according to the user voice information and based on a preset convolutional neural network model. The accuracy rate of the voice recognition of the user is the probability of correctly recognizing the voice command sent by the user. For example, the user issues 10 voice commands, and the first device correctly recognizes the voice command issued by the user 6 times, and the accuracy of the voice recognition of the user is 60%. Then, the size degree of the first prompt tone can be determined according to the accuracy of the voice recognition of the user, and the prompt speed of the first prompt tone is determined according to the voice interaction speed of the user and the terminal.
It is further explained that the accuracy can be determined to be accurate when the accuracy of the user voice recognition is greater than 85%, the accuracy can be determined to be general when the accuracy of the user voice recognition is between 60% and 85%, the accuracy can be determined to be low when the accuracy of the user voice recognition is less than 60%, the first prompt tone can be determined to be a heavy tone when the accuracy of the user voice recognition is low, the first prompt tone can be determined to be a medium tone when the accuracy of the user voice recognition is general, namely the accuracy is between 60% and 85%, and the first prompt tone can be determined to be a light tone when the accuracy of the user voice recognition is accurate, namely the accuracy is greater than 85%. And the relation between the voice interaction speed of the user and the terminal and the voice speed threshold value can also be judged, and the first prompt tone prompt speed is determined. For example, when the voice interaction speed of the user and the terminal is judged to be less than the first speech speed threshold, the first prompt tone prompt speed may be determined to be a slow speed, when the voice interaction speed of the user and the terminal is judged to be between the first speech speed threshold and the second speech speed threshold, the first prompt tone prompt speed may be determined to be a medium speed, and when the voice interaction speed of the user and the terminal is judged to be greater than the first speech speed threshold, the first prompt tone prompt speed may be determined to be a fast speed. Wherein, the speech rate threshold value can be preset according to the requirement.
In response to the first distance being smaller than the distance threshold, the face information and the voice information of the user are obtained. And determining user age information based on the user face information, and determining that the user identity is the old in response to the user age information being greater than a first age threshold. And then determining the size, the type, the font style, the font color and the display background style of an application program icon corresponding to the user identity in the terminal interface according to the user identity. And determining the size degree and the prompting speed of the first prompt tone according to the voice information of the user so as to provide care service for the old. The method and the device can display the display information needed by the old according to the determined user identity information and the voice information, and adjust the prompt tone size degree of the terminal and the prompt tone prompt speed of the terminal. Therefore, according to the characteristics of the old people, the self-service business terminal suitable for the old people is created to meet the business handling requirements of the old people, so that the purpose of caring for the old people is achieved, and the efficiency of self-service business handling of the old people is improved. The old people can complete various business transactions comfortably and pleasantly.
On the basis of the introduction, the technical scheme provided by the embodiment of the application can also calculate and obtain physiological data according to the acquired face information of the user, analyze the physiological data, determine the psychological characteristics of the user, and determine to call manual service in response to the psychological characteristics of the user being nervous.
It can be understood that the psychological characteristics are the psychological characteristics exhibited when the psychological activities are performed, and the acquisition mode can be calculated from the acquired face images of the user, for example: and analyzing the physiological data such as blood pressure, heart rate, blood oxygen and the like to obtain the psychological characteristics. And calling the manual service for the user when the psychological characteristics of the user are determined to be tension.
Specifically, the difference between this embodiment and the above embodiment is that physiological data is obtained by calculation according to the obtained face information of the user, the physiological data is analyzed to determine a user psychological characteristic, and in response to the user psychological characteristic being nervous, a step of calling a manual service is determined, and the remaining steps are the same as those in the above embodiment and are not described herein again.
The foregoing provides some specific implementation manners of the method for caring for the elderly people according to the embodiments of the present application, and based on these specific implementation manners, the present application further provides a corresponding apparatus. The device provided by the embodiment of the present application will be described in terms of functional modularity, and the device and the above-described data input method may be referred to correspondingly.
Fig. 2 is a specific structural schematic diagram of an elderly care apparatus provided in an embodiment of the present application, where the apparatus includes:
a first obtaining module 200, configured to obtain a first distance, where the first distance is a distance between a user and a terminal;
the second obtaining module 210 is configured to obtain user face information and user voice information in response to that the first distance is smaller than a distance threshold;
a first determining module 220, configured to determine user age information based on the user face information; in response to the user age information being greater than a first age threshold, determining that the user identity is an elderly person;
a second determining module 230, configured to determine, according to display information corresponding to the user identity in the user identity determination terminal interface, a first prompt tone size degree and a first prompt tone prompt speed according to the user voice information, so as to provide a care service for the elderly, where the first prompt tone is a sound sent by the terminal to prompt a user to operate, where the display information includes: application icon size, application type, font style, font color, display background style.
Optionally, the first determining unit is specifically configured to determine, based on the user identity, display information that is automatically generated by a system corresponding to the user identity in a terminal interface or is preset by a user.
Optionally, the apparatus further comprises:
the computing module is used for computing and obtaining physiological data according to the face information of the user;
the third determining module is used for analyzing the physiological data and determining the psychological characteristics of the user, wherein the psychological characteristics of the user are the psychological characteristics shown when the psychological activities of the user are carried out;
and the fourth determination module is used for responding to the psychological characteristic of the user as tension and determining to call the manual service.
Optionally, the first determining module includes:
and the first determining unit is used for determining the accuracy of the voice recognition of the user and the voice interaction speed between the user and the terminal based on a preset neural network model according to the voice information of the user. The accuracy rate of the user voice recognition is the probability of correctly recognizing the voice command sent by the user;
and the second determining unit is used for determining the size degree of a first prompt tone according to the accuracy of the voice recognition of the user and determining the prompt speed of the first prompt tone according to the voice interaction speed of the user and the terminal, wherein the first prompt tone is a sound which is sent by the terminal and used for prompting the user to operate.
Optionally, the apparatus further comprises:
and the starting unit is used for reducing the steps of the operation process based on the user identity and starting the handwriting input method.
In the apparatus of the present application, the first obtaining module 200 obtains a distance between the user and the terminal as a first distance. The second obtaining module 210 obtains the face information and the voice information of the user in response to the first distance being smaller than the distance threshold. The first determination module 220 determines the age information of the user based on the face information of the user, and determines the identity of the user to be an elderly person in response to the age information of the user being greater than a first age threshold. The second determining module 230 then determines, according to the user identity, the size of the application icon, the type of the application, the font style, the font color, and the display background style corresponding to the user identity in the terminal interface. And determining the degree of the first prompt tone and the prompt speed of the first prompt tone according to the voice information of the user so as to provide care service for the old. The method and the device can display the display information needed by the old according to the determined user identity information and the voice information, and adjust the prompt tone size degree of the terminal and the prompt tone prompt speed of the terminal. Therefore, according to the characteristics of the old people, the self-service business terminal suitable for the old people is built to meet business handling requirements of the old people, the purpose of caring the old people is achieved, and the efficiency of self-service business handling of the old people is improved. The old people can complete various services comfortably and pleasantly.
The embodiment of the application also provides corresponding equipment and a computer storage medium, which are used for realizing the scheme provided by the embodiment of the application.
Wherein the apparatus comprises a memory for storing instructions or code and a processor for executing the instructions or code to cause the apparatus to perform the method of any embodiment of the present application.
The computer storage medium has code stored therein that, when executed, causes an apparatus that executes the code to implement a method as described in any of the embodiments of the present application.
In the embodiments of the present application, the names "first" and "second" (if present) in the names "first" and "second" are used for name identification, and do not represent the first and second in sequence.
As can be seen from the above description of the embodiments, those skilled in the art can clearly understand that all or part of the steps in the above embodiment methods can be implemented by software plus a general hardware platform. Based on such understanding, the technical solution of the present application may be embodied in the form of a software product, which may be stored in a storage medium, such as a read-only memory (ROM)/RAM, a magnetic disk, an optical disk, or the like, and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network communication device such as a router) to execute the method according to the embodiments or some parts of the embodiments of the present application.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the apparatus embodiment, since it is substantially similar to the method embodiment, it is relatively simple to describe, and reference may be made to some descriptions of the method embodiment for relevant points. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
The above description is only an exemplary embodiment of the present application, and is not intended to limit the scope of the present application.
Claims (10)
1. A method for caring the old people is characterized in that the method is applied to a self-service business terminal and comprises the following steps:
acquiring a first distance, wherein the first distance is the distance between a user and a terminal;
responding to the first distance smaller than a distance threshold value, and acquiring user face information and user voice information;
determining user age information based on the user face information, and determining that the user identity is an old person in response to the user age information being greater than a first age threshold;
according to the display information corresponding to the user identity in the user identity determination terminal interface, determining the size degree and the prompt speed of a first prompt tone according to the user voice information so as to provide care service for the old, wherein the first prompt tone is a sound which is emitted by the terminal and used for prompting the user to operate, and the display information comprises: application icon size, application type, font style, font color, display background style.
2. The method of claim 1, wherein determining display information corresponding to the user identity in the terminal interface based on the user identity comprises:
and determining display information which is automatically generated by a system corresponding to the user identity or preset by the user in a terminal interface based on the user identity.
3. The method of claim 1, further comprising:
calculating to obtain physiological data according to the face information of the user;
analyzing the physiological data to determine user psychological characteristics, wherein the user psychological characteristics are psychological characteristics shown when user psychological activities are carried out;
in response to the user psychological characteristic being stress, determining to call a manual service.
4. The method of claim 1, wherein determining a first alert tone magnitude level and a first alert tone alert rate based on the user speech information comprises:
and determining the accuracy of the voice recognition of the user and the voice interaction speed of the user and the terminal based on a preset neural network model according to the voice information of the user. The accuracy rate of the user voice recognition is the probability of correctly recognizing the voice command sent by the user;
and determining the magnitude degree of a first prompt tone according to the accuracy of the voice recognition of the user, and determining the prompt speed of the first prompt tone according to the voice interaction speed of the user and the terminal, wherein the first prompt tone is a sound which is sent by the terminal and used for prompting the user to operate.
5. The method of claim 4, wherein the first alert tone size level comprises: the first prompt tone prompting speed comprises the following steps: slow speed, medium speed, fast speed; according to the user speech rate information, determining the size degree and the prompt speed of a first prompt tone, and comprising:
in response to the accuracy of the user speech recognition being less than a first threshold, determining the first alert tone size degree as an accent degree;
and determining that the prompt speed of the first prompt tone is low in response to the fact that the voice interaction speed of the user and the terminal is smaller than a first speech speed threshold value.
6. The method of claim 1, further comprising:
and reducing the operation flow based on the user identity, and starting a handwriting input method.
7. The utility model provides an old person's care device which characterized in that is applied to self-service business terminal, includes:
the first obtaining module is used for obtaining a first distance, and the first distance is the distance between a user and a terminal;
the second acquisition module is used for responding to the situation that the first distance is smaller than a distance threshold value, and acquiring user face information and user voice information;
the first determining module is used for determining that the user identity is the old in response to the fact that the user age information is larger than a first age threshold value based on the user face information;
the second determining module is used for determining the size degree and the prompting speed of a first prompting sound according to the display information corresponding to the user identity in the user identity determining terminal interface and the user voice information so as to provide care service for the old, the first prompting sound is used for prompting the sound of user operation and is sent by the terminal, and the display information comprises: application icon size, application type, font style, font color, display background style.
8. The apparatus according to claim 7, wherein the first determining unit is specifically configured to determine display information that is automatically generated by a system or preset by a user and corresponds to the user identity in the terminal interface based on the user identity.
9. The apparatus of claim 7, further comprising:
the computing module is used for computing and obtaining physiological data according to the face information of the user;
the third determining module is used for analyzing the physiological data and determining the psychological characteristics of the user, wherein the psychological characteristics of the user are the psychological characteristics shown when the psychological activities of the user are carried out;
and the fourth determination module is used for responding to the psychological characteristic of the user as tension and determining to call the manual service.
10. The apparatus of claim 7, wherein the first determining module comprises:
and the first determining unit is used for determining the accuracy of the voice recognition of the user and the voice interaction speed between the user and the terminal based on a preset neural network model according to the voice information of the user. The accuracy rate of the user voice recognition is the probability of correctly recognizing the voice command sent by the user;
and the second determining unit is used for determining the size degree of the first prompt tone according to the accuracy of the voice recognition of the user, determining the prompt speed of the first prompt tone according to the voice interaction speed of the user and the terminal, wherein the first prompt tone is a sound which is sent by the terminal and used for prompting the user to operate.
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