CN115131149A - Dispute data processing method and device, electronic equipment and storage medium - Google Patents

Dispute data processing method and device, electronic equipment and storage medium Download PDF

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CN115131149A
CN115131149A CN202210849333.6A CN202210849333A CN115131149A CN 115131149 A CN115131149 A CN 115131149A CN 202210849333 A CN202210849333 A CN 202210849333A CN 115131149 A CN115131149 A CN 115131149A
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dispute
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王通礼
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Ping An Bank Co Ltd
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Ping An Bank Co Ltd
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Abstract

The method firstly responds to the establishment operation of a first user on dispute matters on a processing platform to generate dispute data demand information, then a first RPA robot sends a first mail to a second user of the data platform, the first mail carries the dispute data demand information and a mailbox address of the first user, then responds to the receiving operation of the second user on the first mail, the second RPA robot logs in the data platform and imports the dispute data demand information and the mailbox address of the first user into the data platform, then the second RPA robot obtains dispute data from the data platform according to the dispute data demand information, the second RPA robot sends a second mail to the first user, the second mail carries dispute data, and finally responds to the receiving operation of the first user on the second mail, and the first RPA robot imports the dispute data into the dispute matters of the processing platform. The method and the device improve the processing efficiency of dispute data.

Description

Dispute data processing method and device, electronic equipment and storage medium
Technical Field
The present application relates to the field of computer technologies, and in particular, to a dispute data processing method and apparatus, an electronic device, and a storage medium.
Background
When a client dispute is processed through the current credit card dispute, the data platform and the first-pass handling personnel of the processing platform are required to work cooperatively, the data platform is used for storing related data of a dispute case, and the processing platform is used for processing the dispute case. Specifically, the dispute data is derived by the manager of the data platform and then provided to the manager of the processing platform, and the manager of the processing platform selects a part of the necessary dispute data from the dispute data, establishes related dispute items in the processing platform, and finally processes the dispute cases.
On one hand, however, when the operator of the data platform derives the dispute data, the operator manually screens the transaction information such as the adjustment sheet, the primary refund, the arbitration, the exceptional money and the like, and then manually stores the information such as the transaction amount, the transaction time, the card number, the currency, the transaction address, the transaction summary and the like of the dispute, so that the operation process is complex, the workload is heavy, the requirement on the operator is high, and the pure manual recording mode is easy to miss and make mistakes, the efficiency is low, and the incompleteness of the statistical data is often caused; on the other hand, when exporting data, the data platform operator usually exports the data according to a fixed template, for example, exporting the data at regular time every day, and dispute data required by the data platform operator is different according to customer requirements, and after the exported data is taken, the process of manually screening and importing the data into the processing platform is performed again, so that the processing efficiency is further reduced.
Therefore, the current credit card dispute case processing procedure has the technical problem of low efficiency, and needs to be improved.
Disclosure of Invention
The embodiment of the application provides a dispute data processing method and device, electronic equipment and a storage medium, which are used for relieving the technical problem of low efficiency in the current credit card dispute case processing process.
In order to solve the above technical problem, an embodiment of the present application provides the following technical solutions:
the application provides a dispute data processing method, which comprises the following steps:
generating dispute data demand information in response to the establishment operation of a first user on dispute matters on a processing platform;
a first RPA robot sends a first mail to a second user of a data platform, wherein the first mail carries the dispute data demand information and the mailbox address of the first user;
responding to the receiving operation of the second user on the first mail, logging in the data platform by the second RPA robot, and inputting dispute data demand information and the mailbox address of the first user to the data platform;
the second RPA robot obtains dispute data from the data platform according to the dispute data demand information;
the second RPA robot sends a second mail to the first user, and the second mail carries the dispute data;
and in response to the receiving operation of the first user on the second mail, the first RPA robot imports the dispute data into the dispute matters of the processing platform.
Meanwhile, an embodiment of the present application further provides a dispute data processing apparatus, including:
the generating module is used for responding to the establishment operation of the first user on the dispute matters on the processing platform and generating dispute data demand information;
the first sending module is used for sending a first mail to a second user of a data platform by a first RPA robot, wherein the first mail carries the dispute data demand information and the mailbox address of the first user;
the login module is used for responding to the receiving operation of the second user on the first mail, and the second RPA robot logs in the data platform and inputs the dispute data demand information and the mailbox address of the first user to the data platform;
the obtaining module is used for obtaining dispute data from the data platform by the second RPA robot according to the dispute data demand information;
a second sending module, configured to send, by the second RPA robot, a second mail to the first user, where the second mail carries the dispute data;
and the import module is used for responding to the receiving operation of the first user on the second mail, and the first RPA robot imports the dispute data into the dispute matters of the processing platform.
The application also provides an electronic device comprising a memory and a processor; the memory stores an application program, and the processor is used for operating the application program in the memory to execute the steps in the dispute data processing method.
Embodiments of the present application provide a computer-readable storage medium, which stores a plurality of instructions, where the instructions are suitable for being loaded by a processor to perform the steps in the dispute data processing method.
Has the advantages that: the method firstly responds to the establishment operation of a first user on dispute matters on a processing platform to generate dispute data demand information, then a first RPA robot sends a first mail to a second user of the data platform, the first mail carries the dispute data demand information and a mailbox address of the first user, then responds to the receiving operation of the second user on the first mail, the second RPA robot logs in the data platform and imports the dispute data demand information and the mailbox address of the first user into the data platform, then the second RPA robot obtains dispute data from the data platform according to the dispute data demand information, the second RPA robot sends a second mail to the first user, the second mail carries dispute data, and finally responds to the receiving operation of the first user on the second mail, and the first RPA robot imports the dispute data into the dispute matters of the processing platform. According to the method and the device, the dispute items are firstly established in the processing platform, then the corresponding dispute data are obtained in the data platform according to the dispute items, so that the dispute data can be accurately obtained, additional screening is not needed, the obtaining efficiency of the dispute data is improved, in addition, the whole process is implemented through the first RPA robot and the second RPA robot, the related operation and logic execution is carried out, compared with manual processing, the efficiency is greatly improved, the interaction of the whole process is implemented through mails, each user can automatically complete subsequent operation only by receiving the mails, and the requirement on operators is also reduced.
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The technical solution and other advantages of the present application will become apparent from the detailed description of the embodiments of the present application with reference to the accompanying drawings.
Fig. 1 is a schematic application scenario diagram of a dispute data processing method according to an embodiment of the present application.
Fig. 2 is a flowchart illustrating a dispute data processing method according to an embodiment of the present application.
FIG. 3 is an interaction diagram of a dispute data processing method according to an embodiment of the present application.
FIG. 4 is a schematic structural diagram of a dispute data processing apparatus according to an embodiment of the present application.
Fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. It is to be understood that the embodiments described are only a few embodiments of the present application and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The embodiment of the application provides a dispute data processing method and device, an electronic device and a computer readable storage medium, wherein the dispute data processing device can be integrated in the electronic device, and the electronic device can be a server or a terminal.
Referring to fig. 1, fig. 1 is a schematic view of a scenario in which a dispute data processing method according to an embodiment of the present application is applied, where the scenario may include terminals and servers, and communication is performed between the terminals, between the servers, and between the terminals and the servers through internet composed of various gateways, and the application scenario includes a first user end 10, a second user end 20, and a mail server 30; the first user terminal 10 and the second user terminal 20 may be devices with human-computer interaction functions; the mail server 30 includes a local server and/or a remote server, etc.
The first user terminal 10, the second user terminal 20 and the mail server 30 are located in a wireless network or a wired network to realize data interaction among the three, wherein:
the first user is working in the processing platform and the second user is working in the data platform, the processing platform is running on the first user terminal 10, and the data platform is running on the second user terminal 20. The first user 10 responds to the establishment operation of the first user on the dispute matters on the processing platform to generate dispute data demand information, the first RPA robot sends a first mail to a second user on the data platform, the first mail carries the dispute data demand information and the mailbox address of the first user, and the first mail is received by the mail server 30 and then sent to the second user. The second user 20 responds to the receiving operation of the second user on the first mail, the second RPA robot logs in the data platform and inputs dispute data demand information and the mailbox address of the first user to the data platform, the second RPA robot obtains dispute data from the data platform according to the dispute data demand information, the second RPA robot sends a second mail to the first user, the second mail carries dispute data, the second mail is received by the mail server 30 and then is sent to the first user. The first user 10 responds to the first user's receiving operation of the second mail, and the first RPA robot imports the dispute data into the dispute matters of the processing platform.
Through the process, firstly, dispute matters are established in the processing platform, then the corresponding dispute data are obtained in the data platform according to the dispute matters, so that the dispute data can be accurately obtained, additional screening is not needed, the obtaining efficiency of the dispute data is improved, in addition, the whole process is implemented by the first RPA robot and the second RPA robot in a related operation and logic mode, compared with manual processing, the efficiency is greatly improved, the interaction of the whole process is implemented through mails, each user can automatically complete subsequent operation only by receiving the mails, and the requirement on operators is also reduced.
It should be noted that the system scenario diagram shown in fig. 1 is only an example, and the server and the scenario described in the embodiment of the present application are for more clearly illustrating the technical solution of the embodiment of the present application, and do not form a limitation on the technical solution provided in the embodiment of the present application, and as a person having ordinary skill in the art knows, with the evolution of the system and the occurrence of a new service scenario, the technical solution provided in the embodiment of the present application is also applicable to similar technical problems. The following are detailed descriptions. It should be noted that the following description of the embodiments is not intended to limit the preferred order of the embodiments.
Referring to fig. 2, fig. 2 is a schematic flowchart of a dispute data processing method according to an embodiment of the present application, where the method specifically includes:
s1: and generating dispute data demand information in response to the establishment operation of the dispute matters by the first user on the processing platform.
In the process of transaction by using a credit card, a client may fail to perform the transaction or make a transaction error due to various reasons, and then dispute cases are generated, and bank staff need to process the dispute cases to ensure the rights and interests of the client. The dispute cases are of different types according to different transaction conditions, such as one-time order rejection, scheduling, pre-arbitration and the like, and information such as transaction amount, transaction time, card number, currency, transaction address, transaction summary and the like related to the dispute cases forms dispute data during transaction. In the bank, data related to various transactions are stored in the data platform, and when a dispute case is processed, dispute matters related to the dispute case need to be established on the processing platform, and then related dispute data is imported for processing.
The first user is working in the processing platform, and the second user is working in the data platform. The disputed matters comprise names and types of disputed cases to be processed, transactions related to the disputed cases, information required to be obtained in each transaction and the like, the transaction matters are established in the processing platform by a first user, only disputed matters of a certain disputed case can be established during establishment, disputed matters of a plurality of disputed cases can be established simultaneously, only disputed matters of a certain type of disputed case can be established, and disputed matters of a plurality of types of disputed cases can be established simultaneously. And responding to the establishing operation by the client side of the processing platform to generate dispute data demand information, wherein the dispute data demand information is used for indicating which dispute data are needed by the current dispute case needing to be processed.
S2: and the first RPA robot sends a first mail to a second user of the data platform, wherein the first mail carries dispute data demand information and a mailbox address of the first user.
RPA (robot process automation) refers to a robot as a virtual labor force, which interacts with an existing system or platform according to a preset program and completes an expected task. For the processing platform, it is designed with a first RPA robot, and for the data platform, it is designed with a second RPA robot. In the processing platform, a contact way of a second user of the data platform, such as a mailbox address, is stored in advance, after dispute data demand information is generated, a first RPA robot calls a mailbox component to automatically send a first mail to the second user of the data platform, the mail carries the dispute data demand information and the mailbox address of the first user, and the dispute data demand information can exist in the first mail in a link or button mode.
S3: and responding to the receiving operation of the second user on the first mail, the second RPA robot logs in the data platform and imports dispute data demand information and the mailbox address of the first user into the data platform.
After receiving the first mail by the mailbox of the second user, the second user clicks a link or a button in the first mailbox, the operation is regarded as the receiving operation of the second user on the first mail, in response to the receiving operation, the second RPA robot in the data platform logs in the data platform, and dispute data demand information carried in the first mail and the mailbox address of the first user are led into a relevant area of the data platform. In the process, the second user only needs to receive the first mail, and all operations in the subsequent process are completed by the second RPA robot.
In one embodiment, S3 specifically includes: responding to the receiving operation of a second user on the first mail, and acquiring a login address of the data platform, a login user name and a login password of the second user by the second RPA robot; the second RPA robot starts a default browser, opens a login address of the data platform in the default browser, inputs a login user name and a login password and logs in the data platform; and the second RPA robot imports dispute data demand information and the mailbox address of the first user to the data platform. After a second user executes receiving operation on a first mail, a second RPA robot firstly acquires a login address of a data platform from parameter information configured in advance by the data platform, a login user name and a login password of the second user for receiving the first mail, automatically decrypts the login password, then determines a default browser from the parameter information configured in advance, starts the default browser, opens the login address of the data platform in the default browser, and automatically inputs the login user name and the login password of the second user, thereby completing login of the data platform, and finally automatically imports dispute data demand information and a mailbox address of the first user into the data platform. In the whole login and data input process, a login interface does not need to be displayed for the second user, and the second user does not need to execute other operations except for receiving the first mail, so that the operation requirement on the second user is low, and the labor cost is saved.
S4: and the second RPA robot obtains the dispute data from the data platform according to the dispute data demand information.
And the second RPA robot determines which dispute data are specifically needed by the first user according to the dispute data demand information, and then automatically acquires the dispute data from the data platform.
In one embodiment, S4 specifically includes: the second RPA robot determines the query condition of the dispute data according to the dispute data demand information; the second RPA robot executes the query operation corresponding to the query condition, and obtains dispute data of a target type and a target time period by querying from the data platform; the second RPA robot determines a target report form format according to the dispute data; and the second RPA robot executes the combination operation of the dispute data and the target report form format to generate a dispute data report form.
For different dispute data demand information, the types, time periods and information amount of the required dispute data are different, and all transaction data are stored in the data platform and need to be screened, so that the second RPA robot firstly determines the query condition of the dispute data according to the dispute data demand information, the query condition comprises a target type and a target time period, if the dispute data demand information indicates that the type of the current date of transaction is the transaction information of a dispute case needing one-time debate, scheduling and pre-arbitration, the target type is one-time debate, scheduling and pre-arbitration, and the target time period is T days. The second RPA robot executes the query operation corresponding to the query condition, obtains the corresponding dispute data from the data platform, then, according to the dispute data, a target report format is determined, the report format comprises a plurality of headers, such as transaction card number, transaction amount, authorization code, transaction date, transaction currency, transaction summary, etc., for different types of transactions, the corresponding transaction data may have certain differences, such as the difference of transaction currency among different transactions in a certain type of dispute case, and all transactions in the other type of dispute case are in the default transaction currency, so that the contents of the header are determined according to the dispute data obtained by query, and further the target table format is determined, and then the second RPA robot executes the combination operation of the dispute data and the target report format to generate a dispute data report including a header and header contents.
In one embodiment, S4 specifically includes: the second RPA robot checks the dispute data acquisition authority of the first user according to the dispute data demand information; if the right exists, the second RPA robot obtains dispute data from the data platform according to the dispute data demand information; and if the second RPA robot does not have the authority, the second RPA robot sends a third mail to the first user, and the third mail carries information without the acquisition authority. Since the number of the first users working on the processing platform is usually more than one, and different first users have different processing rights, each first user can only process dispute events within the processing rights of the first user, and can only obtain dispute data in a corresponding range. Therefore, the second RPA robot firstly checks the acquisition authority of the dispute data of the first user according to the demand information of the dispute data, if the first user is determined to have the authority after the check, the second RPA robot can send the dispute data to the first user, and if the dispute data required by the first user is determined to be beyond the processing authority range of the first user after the check, namely, no authority exists, the second RPA robot sends a third mail to the first user to inform the first user that no acquisition authority exists.
In the prior art, dispute data are manually recorded by data platform personnel and then transmitted to personnel of a processing platform, and dispute data with the same content are provided for different processing personnel, so that the personnel with low processing authority can acquire data with high security level, and certain leakage risk is caused. In the method, after the dispute data is sent, the authority verification is firstly carried out on the first user sending the dispute data demand information, so that the first user can only obtain the dispute data in the authority of the first user, thereby avoiding data leakage and ensuring data safety.
S5: and the second RPA robot sends a second mail to the first user, and the second mail carries dispute data.
And the second RPA robot calls a mail component to automatically send a second mail to the first user, wherein the second mail carries the acquired dispute data, and the dispute data can also exist in the second mail in the form of a link or a button.
In an embodiment, S5 specifically includes: the second RPA robot checks whether the mailbox address of the first user is legal or not; if the mail is legal, the second RPA robot sends a second mail to the first user; and if the RPA is illegal, the second RPA robot sends an alarm mail to a management mailbox of the data platform.
Because the number of the first users working on the processing platform is usually more than one, different first users have different mailbox addresses, and the same first user may also have a plurality of different mailbox addresses, such as a company mailbox, a private mailbox or other mailboxes, the mailbox address of the first user is configured in the data platform by the first user in advance, when the first RPA robot sends a mail to the second user of the data platform, a non-company mailbox address may be adopted to send the mail outwards due to the setting problem of the first user, and if dispute data is directly sent to the mailbox address, the data security aspect is difficult to guarantee. In the application, the second RPA robot firstly checks whether the mailbox address of the first user is legal, namely whether the mailbox address belongs to a company mailbox, and if the mailbox address is legal, the second RPA robot sends a second mail to the mailbox address, and if the mailbox address is illegal, an alarm mail is sent to a management mailbox of the data platform, and a manager manually judges whether dispute data can be sent out.
S6: and in response to the receiving operation of the first user on the second mail, the first RPA robot imports the dispute data into the dispute matters of the processing platform.
After the mailbox of the first user receives the second mail, the first user clicks the link or the button in the second mailbox, the operation is regarded as the receiving operation of the first user on the second mail, in response to the receiving operation, the first RPA robot in the processing platform imports the dispute data into the dispute matters of the processing platform, the dispute data is matched with the dispute matters established in advance, namely what data is needed by the dispute matters, and the imported dispute data just meets the requirements of the dispute matters, and not a lot of data are available. Similarly, in the whole data import process, the import interface does not need to be displayed to the first user, and the first user does not need to perform other operations except for receiving the second mail.
In one embodiment, after S6, the method further includes: responding to the processing operation of the first user on the dispute item, and generating a dispute item processing result; the first RPA robot sends a fourth mail to the second user, and the fourth mail carries a dispute item processing result; and in response to the receiving operation of the second user on the fourth mail, the second RPA robot clears the query data and the dispute data report form of the dispute data in the data platform. When the first user processes and finishes the dispute items, the server responds to the processing operation to generate a dispute item processing result, at this time, the first RPA robot calls the mail component to send a fourth mail carrying the dispute item processing result to the second user, and the fourth mail carrying the dispute item processing result can be stored in the fourth mail in a mode of a link or a button. After the mailbox of the second user receives the fourth mail, the second user clicks a link or a button in the fourth mailbox, the operation is regarded as the receiving operation of the second user on the fourth mail, and in response to the receiving operation, the second RPA robot automatically clears the query data and the dispute data report of the dispute data in the data platform, namely, various cache data and other types of data generated in the query process are deleted.
In the prior art, data generated in the query process needs to be cleaned manually by a manager of a data platform at regular time, if the data is not cleaned timely, unnecessary occupation of resources is caused, and if the cleaning frequency is too high, when a processor does not normally receive dispute data or the data is lost and needs to be acquired again, the query operation needs to be executed again, and resources are wasted again to query. In the application, if no relevant dispute cases are processed, the data platform can reserve and inquire relevant data, and the data can be directly sent when secondary inquiry is needed, so that the waste of inquiry resources during secondary inquiry is avoided. Compared with the prior art, the method and the device can realize the on-demand provision, on-demand reservation and on-demand removal of the query resources, and improve the expansibility and the practicability of the whole system.
In one embodiment, after S6, the method further includes: responding to the processing operation of the first user on the dispute item, and generating a dispute item processing result; and the first RPA robot sends a fifth mail to the dispute user corresponding to the dispute item, wherein the fifth mail carries a dispute item processing result. When the first user processes and finishes the dispute items, the server responds to the processing operation to generate a dispute item processing result, at the moment, the first RPA robot calls the mail component to send a fifth mail to the dispute user corresponding to the dispute items, namely the credit card user generating dispute behaviors, and the fifth mail carries the dispute item processing result. Through the process, the related credit card user can timely know the processing result of the bank to the disputed case, and the user experience is improved.
The above complete process is detailed in the interaction diagram shown in fig. 3, and the whole interaction process includes:
301: a first user establishes dispute items on a processing platform to generate dispute data demand information;
302: the first RPA robot automatically sends a first mail to the second user, wherein the first mail carries dispute data demand information and a mailbox address of the first user;
303: the second RPA robot automatically logs in the data platform and imports information, wherein the information comprises dispute data demand information and a first user mailbox address;
304: the second RPA robot automatically carries out authority verification to verify the dispute data acquisition authority of the first user;
if so, execute 305: the second RPA robot automatically acquires dispute data from the data platform;
if not, execute 306: the second RPA robot automatically sends a third mail to the first user, wherein the third mail carries information without acquisition permission;
307: the second RPA robot automatically carries out validity verification to verify whether the mailbox address of the first user is valid;
if it is legal, execution 308: the second RPA robot automatically sends a second mail to the first user, and the second mail carries dispute data;
if not, execution 309: the second RPA robot automatically sends an alarm mail to the management user;
310: the first RPA robot automatically imports dispute data into a processing platform, and the dispute data is imported into dispute items of the processing platform;
311: a first user processes a dispute case in a processing platform and generates a processing result;
312: the first RPA robot automatically sends a fourth mail to the second user, so that the second RPA robot clears the query data and the dispute data report of the dispute data in the data platform;
313: and the first RPA robot automatically sends a fifth mail to the dispute user so that the dispute user can know the processing result of the dispute case in time.
It can be seen from the foregoing embodiments that, in the dispute data processing method according to the present application, dispute items are first established in the processing platform, and then the corresponding dispute data is obtained in the data platform according to the dispute items, so that accurate obtaining of the dispute data can be achieved, no additional screening is required, and the efficiency of obtaining the dispute data is improved.
Based on the method described in the foregoing embodiment, the embodiment will be further described from the perspective of a dispute data processing apparatus, referring to fig. 4, the dispute data processing apparatus may include:
the generating module 110 is configured to generate dispute data requirement information in response to an operation of establishing a dispute item on a processing platform by a first user;
a first sending module 120, configured to send, by a first RPA robot, a first mail to a second user of a data platform, where the first mail carries the dispute data requirement information and a mailbox address of the first user;
a login module 130, configured to, in response to a receiving operation of the first email by the second user, log the second RPA robot on the data platform, and input the dispute data requirement information and the mailbox address of the first user to the data platform;
an obtaining module 140, configured to obtain dispute data from the data platform by the second RPA robot according to the dispute data demand information;
a second sending module 150, configured to send, by the second RPA robot, a second mail to the first user, where the second mail carries the dispute data;
an import module 160, configured to, in response to a receiving operation of the second email by the first user, import the dispute data into the dispute issue of the processing platform by the first RPA robot.
In one embodiment, the login module 130 includes:
the obtaining submodule is used for responding to the receiving operation of the second user on the first mail, and the second RPA robot obtains the login address of the data platform, the login user name and the login password of the second user;
the login submodule is used for starting a default browser by the second RPA robot, opening a login address of the data platform in the default browser, inputting a login user name and a login password, and logging in the data platform;
and the input submodule is used for inputting the dispute data demand information and the mailbox address of the first user to the data platform by the second RPA robot.
In one embodiment, the obtaining module 140 includes:
the first determining submodule is used for determining the query condition of the dispute data by the second RPA robot according to the dispute data demand information;
the query submodule is used for executing the query operation corresponding to the query condition by the second RPA robot and querying the data platform to obtain dispute data of a target type and a target time period;
the second determining submodule is used for determining a target report form format according to the dispute data by the second RPA robot;
and the generation submodule is used for the second RPA robot to execute the combination operation of the dispute data and the target report form format so as to generate a dispute data report form.
In one embodiment, the obtaining module 140 includes:
the first verification submodule is used for verifying the dispute data acquisition authority of the first user by the second RPA robot according to the dispute data demand information;
the obtaining submodule is used for obtaining dispute data from the data platform by the second RPA robot according to the dispute data demand information if the second RPA robot has the authority;
and the first sending submodule is used for sending a third mail to the first user by the second RPA robot if the first RPA robot has no authority, and the third mail carries information without acquisition authority.
In one embodiment, the second sending module 150 includes:
the second checking submodule is used for checking whether the mailbox address of the first user is legal or not by the second RPA robot;
the second sending submodule is used for sending a second mail to the first user by the second RPA robot if the mail is legal;
and the third sending submodule is used for sending an alarm mail to the management mailbox of the data platform by the second RPA robot if the second RPA robot is illegal.
In one embodiment, the dispute data processing apparatus further comprises:
the first generation module is used for responding to the processing operation of the first user on the dispute items and generating dispute item processing results;
a third sending module, configured to send, by the first RPA robot, a fourth mail to the second user, where the fourth mail carries the dispute item processing result;
and the clearing module is used for responding to the receiving operation of the second user on the fourth mail, and the second RPA robot clears the query data of the dispute data and the dispute data report in the data platform.
In one embodiment, the dispute data processing apparatus further comprises:
the second generation module is used for responding to the processing operation of the first user on the dispute items and generating dispute item processing results;
and a fourth sending module, configured to send, by the first RPA robot, a fifth mail to the dispute user corresponding to the dispute item, where the fifth mail carries the dispute item processing result.
Compared with the prior art, the dispute data processing device provided by the application has the advantages that dispute items are established in the processing platform, corresponding dispute data are obtained in the data platform according to the dispute items, the dispute data can be accurately obtained, additional screening is not needed, the obtaining efficiency of the dispute data is improved, in addition, the whole process is implemented through the first RPA robot and the second RPA robot, the efficiency is greatly improved compared with manual processing, the interaction in the whole process is implemented through mails, all users can automatically complete subsequent operations only by receiving the mails, and the requirements on operators are also reduced.
Accordingly, an electronic device may include, as shown in fig. 5, a Radio Frequency (RF) circuit 501, a memory 502 including one or more computer-readable storage media, an input unit 503, a display unit 504, a sensor 505, an audio circuit 506, a WiFi module 507, a processor 508 including one or more processing cores, and a power supply 509. Those skilled in the art will appreciate that the electronic device configuration shown in fig. 5 does not constitute a limitation of the electronic device and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components. Wherein:
the rf circuit 501 may be used for receiving and transmitting signals during information transmission and reception or during a call, and in particular, receives downlink information of a base station and then sends the received downlink information to one or more processors 508 for processing; in addition, data relating to uplink is transmitted to the base station. The memory 502 may be used to store software programs and modules, and the processor 508 executes various functional applications and dispute data processing by executing the software programs and modules stored in the memory 502. The input unit 503 may be used to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to client settings and function control.
The display unit 504 may be used to display information input by or provided to the client and various graphical client interfaces of the server, which may be made up of graphics, text, icons, video, and any combination thereof.
The electronic device may also include at least one sensor 505, such as light sensors, motion sensors, and other sensors. The audio circuitry 506 includes speakers that provide an audio interface between the customer and the electronic device.
WiFi belongs to short-distance wireless transmission technology, and the electronic equipment can help a client to send and receive e-mails, browse webpages, follow-up streaming media and the like through the WiFi module 507, and provides wireless broadband internet follow-up for the client. Although fig. 5 shows the WiFi module 507, it is understood that it does not belong to the essential constitution of the electronic device, and may be omitted entirely as needed within a range not changing the essence of the application.
The processor 508 is a control center of the electronic device, connects various parts of the entire mobile phone by using various interfaces and lines, and performs various functions of the electronic device and processes data by operating or executing software programs and/or modules stored in the memory 502 and calling data stored in the memory 502, thereby integrally monitoring the mobile phone.
The electronic device also includes a power supply 509 (e.g., a battery) for powering the various components, which may preferably be logically coupled to the processor 508 via a power management system to manage charging, discharging, and power consumption management functions via the power management system.
Although not shown, the electronic device may further include a camera, a bluetooth module, and the like, which are not described in detail herein. Specifically, in this embodiment, the processor 508 in the server loads the executable file corresponding to the process of one or more application programs into the memory 502 according to the following instructions, and the processor 508 runs the application program stored in the memory 502, so as to implement the following functions:
responding to the establishment operation of a first user on the dispute matters on the processing platform, and generating dispute data demand information;
a first RPA robot sends a first mail to a second user of a data platform, wherein the first mail carries the dispute data demand information and the mailbox address of the first user;
responding to the receiving operation of the second user on the first mail, logging in the data platform by the second RPA robot, and inputting dispute data demand information and the mailbox address of the first user to the data platform;
the second RPA robot obtains dispute data from the data platform according to the dispute data demand information;
the second RPA robot sends a second mail to the first user, and the second mail carries the dispute data;
and in response to the receiving operation of the first user on the second mail, the first RPA robot imports the dispute data into the dispute matters of the processing platform.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and parts that are not described in detail in a certain embodiment may refer to the above detailed description, which is not repeated herein.
It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions or by associated hardware controlled by the instructions, which may be stored in a computer readable storage medium and loaded and executed by a processor.
To this end, an embodiment of the present application provides a computer-readable storage medium, in which a plurality of instructions are stored, and the instructions can be loaded by a processor to implement the following functions:
generating dispute data demand information in response to the establishment operation of a first user on dispute matters on a processing platform;
a first RPA robot sends a first mail to a second user of a data platform, wherein the first mail carries the dispute data demand information and the mailbox address of the first user;
responding to the receiving operation of the second user on the first mail, logging in the data platform by the second RPA robot, and inputting dispute data demand information and the mailbox address of the first user to the data platform;
the second RPA robot obtains dispute data from the data platform according to the dispute data demand information;
the second RPA robot sends a second mail to the first user, and the second mail carries the dispute data;
and in response to the receiving operation of the first user on the second mail, the first RPA robot imports the dispute data into the dispute matters of the processing platform.
The dispute data processing method, the dispute data processing apparatus, the electronic device, and the computer-readable storage medium provided in the embodiments of the present application are described in detail above, and a specific example is applied in the description to explain the principle and the implementation manner of the present application, and the description of the embodiments is only used to help understanding the technical solution and the core idea of the present application; those of ordinary skill in the art will understand that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications or substitutions do not depart from the spirit and scope of the present disclosure as defined by the appended claims.

Claims (10)

1. A dispute data processing method, comprising:
generating dispute data demand information in response to the establishment operation of a first user on dispute matters on a processing platform;
a first RPA robot sends a first mail to a second user of a data platform, wherein the first mail carries the dispute data demand information and the mailbox address of the first user;
responding to the receiving operation of the second user on the first mail, logging in the data platform by the second RPA robot, and inputting dispute data demand information and the mailbox address of the first user to the data platform;
the second RPA robot obtains dispute data from the data platform according to the dispute data demand information;
the second RPA robot sends a second mail to the first user, and the second mail carries the dispute data;
and in response to the receiving operation of the first user on the second mail, the first RPA robot imports the dispute data into the dispute matters of the processing platform.
2. The method for dispute data processing according to claim 1, wherein in response to the receiving operation of the first mail by the second user, the step of logging the second RPA robot to the data platform and inputting the dispute data requirement information and the mailbox address of the first user into the data platform comprises:
responding to the receiving operation of the second user on the first mail, and acquiring a login address of the data platform and a login user name and a login password of the second user by a second RPA robot;
the second RPA robot starts a default browser, opens a login address of the data platform in the default browser, inputs the login user name and the login password, and logs in the data platform;
and the second RPA robot inputs the dispute data demand information and the mailbox address of the first user to the data platform.
3. The dispute data processing method according to claim 1, wherein the step of obtaining dispute data from the data platform by the second RPA robot according to the dispute data requirement information comprises:
the second RPA robot determines the query condition of the dispute data according to the dispute data demand information;
the second RPA robot executes the query operation corresponding to the query condition, and obtains dispute data of a target type and a target time period by querying from the data platform;
the second RPA robot determines a target report form format according to the dispute data;
and the second RPA robot executes the combination operation of the dispute data and the target report form format to generate a dispute data report form.
4. The dispute data processing method according to claim 1, wherein the step of obtaining dispute data from the data platform by the second RPA robot according to the dispute data requirement information comprises:
the second RPA robot verifies the dispute data acquisition authority of the first user according to the dispute data demand information;
if the second RPA robot has the authority, the second RPA robot obtains dispute data from the data platform according to the dispute data demand information;
and if the second RPA robot does not have the authority, the second RPA robot sends a third mail to the first user, and the third mail carries information without the acquisition authority.
5. The dispute data processing method according to claim 1, wherein the step of sending a second mail to the first user by the second RPA robot comprises:
the second RPA robot checks whether the mailbox address of the first user is legal or not;
if the mail is legal, the second RPA robot sends a second mail to the first user;
and if the RPA is illegal, the second RPA robot sends an alarm mail to a management mailbox of the data platform.
6. A method of dispute data processing according to claim 3 and further comprising after said step of said first RPA robot importing said dispute data into said dispute transaction of said processing platform:
responding to the processing operation of the first user on the dispute item, and generating a dispute item processing result;
the first RPA robot sends a fourth mail to the second user, and the fourth mail carries the dispute item processing result;
and responding to the receiving operation of the second user on the fourth mail, and clearing the query data of the dispute data and the dispute data report form in the data platform by the second RPA robot.
7. The method of dispute data processing according to claim 1, further comprising after said step of said first RPA robot importing said dispute data into said dispute transaction of said processing platform:
responding to the processing operation of the first user on the dispute item, and generating a dispute item processing result;
and the first RPA robot sends a fifth mail to a dispute user corresponding to the dispute item, wherein the fifth mail carries a dispute item processing result.
8. A dispute data processing apparatus, comprising:
the generating module is used for responding to the establishment operation of the first user on the dispute matters on the processing platform and generating dispute data demand information;
the first sending module is used for sending a first mail to a second user of a data platform by a first RPA robot, wherein the first mail carries the dispute data demand information and the mailbox address of the first user;
the login module is used for responding to the receiving operation of the second user on the first mail, and the second RPA robot logs in the data platform and inputs the dispute data demand information and the mailbox address of the first user to the data platform;
the obtaining module is used for obtaining dispute data from the data platform by the second RPA robot according to the dispute data demand information;
a second sending module, configured to send, by the second RPA robot, a second mail to the first user, where the second mail carries the dispute data;
and the import module is used for responding to the receiving operation of the first user on the second mail, and the first RPA robot imports the dispute data into the dispute matters of the processing platform.
9. An electronic device comprising a memory and a processor; the memory stores an application program, and the processor is used for operating the application program in the memory to execute the steps in the dispute data processing method of any one of claims 1 to 7.
10. A computer-readable storage medium having stored thereon a computer program for execution by a processor to perform the steps of the dispute data processing method of any one of claims 1 to 7.
CN202210849333.6A 2022-07-19 2022-07-19 Dispute data processing method and device, electronic equipment and storage medium Pending CN115131149A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202210849333.6A CN115131149A (en) 2022-07-19 2022-07-19 Dispute data processing method and device, electronic equipment and storage medium

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202210849333.6A CN115131149A (en) 2022-07-19 2022-07-19 Dispute data processing method and device, electronic equipment and storage medium

Publications (1)

Publication Number Publication Date
CN115131149A true CN115131149A (en) 2022-09-30

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
CN202210849333.6A Pending CN115131149A (en) 2022-07-19 2022-07-19 Dispute data processing method and device, electronic equipment and storage medium

Country Status (1)

Country Link
CN (1) CN115131149A (en)

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