CN115103076B - Outbound method, outbound device, computer equipment and storage medium - Google Patents
Outbound method, outbound device, computer equipment and storage medium Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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Abstract
The application relates to the field of artificial intelligence, and aims to avoid manually processing a user list and improve the efficiency and accuracy of outbound by creating outbound tasks based on different service scenes and checking each initial outbound task based on the service scene corresponding to each initial outbound task. To an outbound method, apparatus, computer device and storage medium, the method comprising: acquiring a user list resource to be called outwards; based on different service scenes, outbound task creation is carried out on user list resources, and at least one initial outbound task is obtained; based on the service scene corresponding to each initial outbound task, checking each initial outbound task to obtain a target outbound task corresponding to each initial outbound task; and transmitting each target outbound task to the outbound robot, and executing each target outbound task by the outbound robot. In addition, the application also relates to a blockchain technology, and the user list resource can be stored in the blockchain.
Description
Technical Field
The present application relates to the field of artificial intelligence, and in particular, to an outbound method, an outbound device, a computer device, and a storage medium.
Background
In most intelligent AI service operation flows, the outbound robot is usually used to make a call according to a user list to screen, and then the mode of the screened user list is manually processed to improve the quality of the user list and further improve the conversion rate of the user list. In some special business scenarios, the user list needs to be manually processed, and then the processed user list is issued to the outbound robot for outbound. However, the manual handling of the user list not only results in lower outbound efficiency, but also is prone to errors, thereby reducing outbound accuracy.
Therefore, how to improve the efficiency and accuracy of outbound calls is a urgent issue to be resolved.
Disclosure of Invention
The application provides an outbound method, an outbound device, computer equipment and a storage medium, wherein the outbound task is created by carrying out outbound task creation on user list resources based on different service scenes, and each initial outbound task is checked based on the service scene corresponding to each initial outbound task, so that manual processing of a user list can be avoided, and the outbound efficiency and accuracy are improved.
In a first aspect, the present application provides an outbound method, the method comprising:
acquiring a user list resource to be called outwards;
Based on different service scenes, performing outbound task creation on the user list resource to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene;
Based on a service scene corresponding to each initial outbound task, checking each initial outbound task to obtain a target outbound task corresponding to each initial outbound task;
and sending each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot.
In a second aspect, the present application also provides an outbound device, the device comprising:
the resource acquisition module is used for acquiring user list resources to be called outwards;
The outbound task creation module is used for creating outbound tasks for the user list resources based on different service scenes to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene;
The outbound task verification module is used for verifying each initial outbound task based on a service scene corresponding to each initial outbound task to obtain a target outbound task corresponding to each initial outbound task;
And the outbound task issuing module is used for issuing each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot.
In a third aspect, the present application also provides a computer device comprising a memory and a processor;
the memory is used for storing a computer program;
The processor is configured to execute the computer program and implement the outbound method as described above when the computer program is executed.
In a fourth aspect, the present application also provides a computer readable storage medium storing a computer program which, when executed by a processor, causes the processor to implement an outbound method as described above.
The application discloses an outbound method, an outbound device, computer equipment and a storage medium, wherein the outbound task is created by acquiring user list resources to be outbound and carrying out outbound task creation on the user list resources based on different service scenes, so that at least one initial outbound task is acquired, the initial outbound tasks corresponding to user list information in the same service scene can be created in batches, the manual processing of user lists is avoided, and the efficiency of outbound task creation is improved; by checking each initial outbound task based on the service scenario corresponding to each initial outbound task and transmitting each obtained target outbound task to the outbound robot, the outbound robot executes each target outbound task, so that the initial outbound task can be checked according to the checking strategy associated with the service scenario corresponding to the initial outbound task, the user list is prevented from being checked manually, the outbound efficiency and accuracy are improved, and the risk of outbound complaints is further reduced.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present application, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic flow chart of an outbound method provided by an embodiment of the application;
FIG. 2 is a schematic flow chart of sub-steps of outbound task creation provided by an embodiment of the present application;
FIG. 3 is a schematic diagram of generating a user list information set according to an embodiment of the present application;
FIG. 4 is a schematic flow chart of the sub-steps for verifying an initial outbound task provided by an embodiment of the present application;
fig. 5 is a schematic block diagram of an outbound device according to an embodiment of the present application;
fig. 6 is a schematic block diagram of a computer device according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and fully with reference to the accompanying drawings, in which it is evident that the embodiments described are some, but not all embodiments of the application. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
The flow diagrams depicted in the figures are merely illustrative and not necessarily all of the elements and operations/steps are included or performed in the order described. For example, some operations/steps may be further divided, combined, or partially combined, so that the order of actual execution may be changed according to actual situations.
It is to be understood that the terminology used in the description of the application herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application. As used in this specification and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should also be understood that the term "and/or" as used in the present specification and the appended claims refers to any and all possible combinations of one or more of the associated listed items, and includes such combinations.
The embodiment of the application provides an outbound method, an outbound device, computer equipment and a storage medium. The outbound method can be applied to a server or a terminal, and by creating outbound tasks based on different service scenes and checking each initial outbound task based on the service scene corresponding to each initial outbound task, the manual processing of the user list can be avoided, and the outbound efficiency and accuracy are improved.
The server may be an independent server, or may be a cloud server that provides cloud services, cloud databases, cloud computing, cloud functions, cloud storage, network services, cloud communications, middleware services, domain name services, security services, content delivery networks (Content Delivery Network, CDN), and basic cloud computing services such as big data and artificial intelligence platforms. The terminal can be electronic equipment such as a smart phone, a tablet computer, a notebook computer, a desktop computer and the like.
Some embodiments of the present application are described in detail below with reference to the accompanying drawings. The following embodiments and features of the embodiments may be combined with each other without conflict.
As shown in fig. 1, the outbound method includes steps S10 to S40.
And step S10, acquiring a user list resource to be called out.
It should be noted that, the outbound method provided in the embodiment of the present application may be applied to an outbound scenario performed by an outbound robot, for example, the robot may perform outbound according to user list information in a target outbound task issued by a server or a terminal, and issue a generated outbound result to an artificial seat for processing.
For example, when obtaining the user list resource to be outbound, historical service data can be collected, useful information extraction is performed on the historical service data, and the extracted information is used as the user list resource to be outbound. Wherein, the historical business data can come from different business companies, different business scenes and different channels. When the useful information is extracted from the historical service data, the information such as contact information, certificate number, address, license plate information, initial registration date, insurance expiration date, source system and service scene in the historical service data can be extracted.
By way of example, the user list resource may include at least one piece of user list information. Wherein each piece of user list information comprises service information of one user.
For example, the user list resource to be outbound may be stored on a local disk or local database. In the embodiment of the application, in order to further ensure the privacy and the security of the user list resource, the user list resource can be stored in a node of a blockchain.
In an embodiment of the present application, the user list resource may include non-real-time user list information and real-time user list information. For the real-time user list information, the real-time user list information is not verified because of higher real-time requirements, and the target outbound task can be directly generated according to the real-time user list information. For non-real-time user list information, creating outbound tasks for user list resources based on different service scenes to obtain at least one initial outbound task; and then, checking each initial outbound task based on the service scene corresponding to each initial outbound task to obtain a target outbound task corresponding to each initial outbound task.
And step S20, based on different service scenes, performing outbound task creation on the user list resource to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene.
In the embodiment of the application, the outbound task is created mainly for the non-real-time user list information in the user list resource to obtain at least one initial outbound task.
By creating the outbound task for the user list resource based on different service scenes, at least one initial outbound task is obtained, so that the initial outbound task corresponding to the user list information in the same service scene can be created in batches, the user list is prevented from being manually processed, and the efficiency of creating the outbound task is improved.
Referring to fig. 2, fig. 2 is a schematic flowchart of a substep of outbound task creation according to an embodiment of the present application, which may specifically include the following steps S201 to S203.
Step 201, grouping the user list information in the user list resource based on the service scenario corresponding to each piece of the user list information, to obtain at least one user list information set.
In some embodiments, the user list information in the user list resource may be grouped based on a service scenario corresponding to each piece of user list information, to obtain at least one user list information set.
For example, service scenes in the user list information may be extracted, so as to obtain service scenes corresponding to each user list information.
By way of example, the business scenarios may include, but are not limited to, a renewal business scenario, an application business scenario, a claims business scenario, and the like. It should be noted that, in the embodiment of the present application, a service scenario may be used to group user list information to obtain a user list information set; and the method can also be used for setting the outbound mode of the user list information set.
Referring to fig. 3, fig. 3 is a schematic diagram illustrating generation of a user list information set according to an embodiment of the present application. As shown in fig. 3, for the user list resource, the service scenario may be the user list information of the renewing service scenario, and divided into a group, to obtain a user list information set a; dividing the service scene into a group as user list information of the insuring service scene to obtain a user list information set B; and dividing the service scene into a group as the user list information of the claim service scene to obtain a user list information set C.
By grouping the user list information in the user list resource based on the service scene corresponding to each piece of user list information, the user list information in the same service scene can be divided into the same user list information set.
Step S202, based on the business scene corresponding to each user list information set, performing outbound mode configuration on each user list information set to obtain outbound modes corresponding to each user list information set.
It should be noted that, because the user list information sets are obtained by dividing according to different service scenarios, each user list information set has a corresponding service scenario.
In the embodiment of the application, the outbound mode configuration can be carried out on the user list information set according to different service scenes, so that the outbound mode corresponding to the user list information set can be obtained.
By way of example, the configured outbound style may include the number of outbound calls, the time of outbound call, and the priority of outbound call, etc. The number of outgoing calls refers to the number of repeated calls, for example, the number of outgoing calls in one day may be 2, but may be other numbers. The outbound time refers to the time when a call can be made, for example, the time 8:00-22:00 is set as the outbound time; when the target outbound task is issued to the outbound robot during 22:01 to the next day 7:59, the outbound robot may wait to perform an outbound operation while reaching 8:00. The outbound priority refers to that when a plurality of target outbound tasks are issued to the outbound robots, the target outbound tasks with higher priority can be enqueued to the front, so that the outbound robots can process preferentially. The outbound priority may include low, medium, and high, among others. For example, for a service scenario with higher aging requirement, the priority of the corresponding target outbound task may be increased, and the target outbound task with higher priority may be dequeued to the front.
For example, for the user list information set a, the outbound mode configuration may be performed on the user list information set a based on the renewal service scenario corresponding to the user list information set a, so as to obtain the outbound mode corresponding to the user list information set a. For example, the number of outbound times, outbound time, outbound priority, and the like of the user list information set a may be configured. For example, the number of outbound times of the user list information set a may be configured to be 2 times; outbound time is configured to be 8:00-22:00; outbound priority is configured as well.
By configuring the outbound mode of each user list information set based on the service scene corresponding to each user list information set, the outbound mode corresponding to the user list information set can be configured pertinently according to the service scene, and the outbound accuracy is improved.
Step 203, generating an initial outbound task corresponding to each user list information set according to each user list information set and a corresponding outbound mode.
For example, after the outbound mode configuration is performed on each user list information set, an initial outbound task corresponding to each user list information set may be generated according to each user list information set and the corresponding outbound mode. Thus, the initial outbound task may include a corresponding set of subscriber list information and outbound style.
For example, for the user list information set a, an initial outbound task 1 corresponding to the user list information set a may be generated according to the user list information set a and the outbound manner corresponding to the user list information set a.
For another example, for the user list information set B, the initial outbound task 2 corresponding to the user list information set B may be generated according to the user list information set B and the corresponding outbound manner.
And carrying out outbound task creation on the user list resources based on different service scenes to obtain at least one initial outbound task, so that the initial outbound tasks corresponding to the user list information in the same service scene can be created in batches, and the outbound task creation efficiency is improved.
Step S30, based on the service scene corresponding to each initial outbound task, checking each initial outbound task to obtain a target outbound task corresponding to each initial outbound task.
In some embodiments, before verifying each initial outbound task based on the verification policy associated with the service scenario corresponding to each initial outbound task, before obtaining the target outbound task corresponding to each initial outbound task, the method may further include: and carrying out approval processing on each initial outbound task based on a preset approval process, and obtaining each initial outbound task after approval processing.
In the embodiment of the present application, in order to reduce the error probability of the outbound task, the initial outbound task needs to be approved before the initial outbound task is checked.
In some embodiments, based on a preset approval process, performing approval processing on each initial outbound task, and obtaining each initial outbound task after approval processing may include: displaying each initial outbound task on a preset approval page; and carrying out approval processing on each initial outbound task according to the operation type corresponding to the detected approval operation, and obtaining each initial outbound task after approval processing.
For example, information of each initial outbound task, a service scenario in each initial outbound task, an outbound mode, and the like can be displayed on the approval page. In the embodiment of the application, the user with approval authority can approve the initial outbound task on the approval page. The operation types may include consent, rejection, and the like.
For example, when an approval operation with an operation type of approval is detected, the corresponding initial outbound task may be marked as passing. For another example, when an approval operation with the type of operation being a rejection is detected, the corresponding initial outbound task may be returned to wait for modification and resubmit of the approval.
In other embodiments, if the approval operation is not detected within the preset time, performing an approval passing operation on each of the initial outbound tasks, so as to obtain each of the initial outbound tasks after approval.
The preset time may be set according to actual conditions, and specific numerical values are not limited herein.
For example, if the approval operation is not detected within the preset time, an approval passing operation may be performed on each initial outbound task, so as to obtain each initial outbound task after approval processing.
By examining and approving the initial outbound task, the error probability of the outbound mode in the task can be effectively reduced, and the complaint risk of outbound can be reduced.
Referring to fig. 4, fig. 4 is a schematic flowchart of a sub-step of verifying an initial outbound task according to an embodiment of the present application, which may specifically include the following step S301 and step S302.
Step 301, determining a target verification policy corresponding to each initial outbound task according to a service scenario corresponding to each initial outbound task based on a preset corresponding relation between a preset service scenario and the verification policy.
It should be noted that, because the outbound mode in the initial outbound task is configured according to the type of the service scenario, when the initial outbound task is checked, the target checking strategy of the initial outbound task can be determined according to the service scenario, so that the outbound mode in the initial outbound task can be checked in a targeted manner. In the embodiment of the application, the service scene and the corresponding verification policy can be stored in a correlated manner in advance.
In the embodiment of the application, the verification policy is used for verifying the outbound mode in the initial outbound task, and can also be used for verifying the user list and the number format in the initial outbound task.
By way of example, verification policies may include, but are not limited to, list verification, outbound verification, and number verification, among others. The list verification may include blacklist verification and list duplicate verification; the outbound mode verification may include outbound frequency verification and outbound time verification; the number verification may include number format verification, number repetition verification, and the like.
Step S302, according to a target verification strategy corresponding to each initial outbound task, verifying each initial outbound task to obtain a target outbound task corresponding to each initial outbound task.
For example, the target verification policy corresponding to the initial outbound task may include one or more of list verification, outbound mode verification, and number verification.
For example, for the initial outbound task 1, the initial outbound task 1 may be checked according to a target check policy corresponding to the initial outbound task 1, so as to obtain a target outbound task corresponding to the initial outbound task 1. For example, when checking the list of the initial outbound task 1, the user list information belonging to the blacklist in the initial outbound task 1 may be removed, and the repeated user list information may be removed. For another example, when the outbound mode is checked for the initial outbound task 1, if the preset outbound times are 2 times, the user list information with the outbound times greater than 2 times may be removed. For another example, when the number verification is performed on the initial outbound task 1, the user list information of incorrect phone number format or idle number can be removed; the user list information with repeated telephone numbers can be removed.
The method comprises the steps of determining a target verification policy of each initial outbound task based on a service scenario corresponding to each initial outbound task, and verifying the initial outbound task based on the target verification policy, so that the initial outbound task can be verified in a targeted manner according to the verification policy associated with the service scenario corresponding to the initial outbound task, the user list is prevented from being verified manually, and the outbound efficiency and accuracy are improved.
In some embodiments, embodiments of the present application may further include: and generating a target outbound task corresponding to the real-time user list information according to the real-time user list information and a preset general outbound mode.
It should be noted that, for the real-time user list information in the user list resource, a corresponding target outbound task may be directly generated.
For example, a target outbound task corresponding to the real-time user list information may be generated according to the real-time user list information and a preset general outbound mode. The preset general outbound mode refers to a default outbound mode. For example, the general outbound style includes: the number of outbound times is 2, the outbound time is 8:00-22:00, and the outbound priority is high.
By generating the target outbound task corresponding to the real-time user list information according to the real-time user list information and the preset general outbound mode, the method can realize that the outbound task is not required to be approved and checked in a service scene with higher real-time performance, and improves the outbound efficiency.
And S40, issuing each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot.
For example, after each initial outbound task is checked to obtain a target outbound task corresponding to each initial outbound task, each target outbound task may be issued to an outbound robot, and each target outbound task is executed by the outbound robot. The outbound robot can dial a call according to the outbound mode and the telephone number in the target outbound task.
In some embodiments, before each target outbound task is issued to the outbound robot, the method may further include: and sequencing and numbering all the target outbound tasks according to the outbound priority corresponding to each target outbound task to obtain the number of each target outbound task.
It can be understood that the priority of the target outbound task can be determined according to the outbound priority in the outbound mode corresponding to the target outbound task.
For example, when all the target outbound tasks are ordered, the target outbound tasks with higher outbound priority may be ordered before, and the target outbound tasks with lower outbound priority may be ordered after; and then numbering from the beginning of the target outbound task sequenced in the front until the last target outbound task.
In some embodiments, issuing each target outbound task to the outbound robot may include: and issuing each target outbound task to the outbound robot according to the number.
For example, the target outbound task with the small number can be sequentially issued to the outbound robot.
By sequencing and numbering all target outbound tasks according to the outbound priority corresponding to each target outbound task and issuing each target outbound task to the outbound robot according to the size of the number, the aim of issuing the target outbound tasks according to the priority can be achieved, and the actual requirements are met better.
In some embodiments, when each target outbound task is issued to the outbound robot, it may further include: when detecting that the outbound priority of a certain target outbound task is improved, the target outbound task with the improved outbound priority is enqueued to the front of the queue.
In the embodiment of the present application, when the target outbound task is issued, a queue inserting mechanism may be further adopted, that is, the target outbound task with higher priority is inserted into the front of the queue, so that the outbound robot preferentially processes the target outbound task with higher priority.
In the embodiment of the application, after the outbound robot dials a call according to the outbound mode and the telephone number in the target outbound task, an outbound result can be generated and sent to the artificial seat.
By way of example, the outbound result may include information such as a dialing result, a turn-on number, an outbound turn-on time, an outbound end time, a work order type, a quotation number, an insurance policy number, etc. Wherein the dialing result includes on and off.
According to the outbound method provided by the embodiment, the outbound task is created for the user list resource based on different service scenes, so that at least one initial outbound task is obtained, the initial outbound tasks corresponding to the user list information in the same service scene can be created in batches, the user list is prevented from being manually processed, and the creation efficiency of the outbound tasks is improved; by configuring the outbound mode of each user list information set based on the service scene corresponding to each user list information set, the outbound mode corresponding to the user list information set can be configured pertinently according to the service scene, and the outbound accuracy is improved; the method comprises the steps of carrying out outbound task creation on user list resources based on different service scenes to obtain at least one initial outbound task, and realizing batch creation of the initial outbound tasks corresponding to user list information in the same service scene, thereby improving the efficiency of outbound task creation; by carrying out approval processing on the initial outbound task, the error probability of the outbound mode in the task can be effectively reduced, and the complaint risk of outbound can be reduced; the method comprises the steps of determining a target verification policy of each initial outbound task based on a service scenario corresponding to each initial outbound task, and verifying the initial outbound task based on the target verification policy, so that the initial outbound task can be verified in a targeted manner according to the verification policy associated with the service scenario corresponding to the initial outbound task, the user list is prevented from being verified manually, and the outbound efficiency and accuracy are improved.
Referring to fig. 5, fig. 5 is a schematic block diagram of an outbound device 1000 according to an embodiment of the present application, wherein the outbound device is configured to perform the outbound method described above. The outbound device may be configured in a server or terminal.
As shown in fig. 5, the outbound device 1000 includes: a resource acquisition module 1001, an outbound task creation module 1002, an outbound task verification module 1003, and an outbound task issuing module 1004.
The resource obtaining module 1001 is configured to obtain a user list resource to be called.
And an outbound task creation module 1002, configured to create outbound tasks for the user list resources based on different service scenarios, to obtain at least one initial outbound task, where each initial outbound task corresponds to one service scenario.
And the outbound task verification module 1003 is configured to verify each initial outbound task based on a service scenario corresponding to each initial outbound task, so as to obtain a target outbound task corresponding to each initial outbound task.
And an outbound task issuing module 1004, configured to issue each target outbound task to an outbound robot, where the outbound robot executes each target outbound task.
It should be noted that, for convenience and brevity of description, the specific working process of the apparatus and each module described above may refer to the corresponding process in the foregoing method embodiment, which is not described herein again.
The apparatus described above may be implemented in the form of a computer program which is executable on a computer device as shown in fig. 6.
Referring to fig. 6, fig. 6 is a schematic block diagram of a computer device according to an embodiment of the present application.
Referring to fig. 6, the computer device includes a processor and a memory connected through a system bus, wherein the memory may include a storage medium and an internal memory. The storage medium may be a nonvolatile storage medium or a volatile storage medium.
The processor is used to provide computing and control capabilities to support the operation of the entire computer device.
The internal memory provides an environment for the execution of a computer program in a storage medium that, when executed by a processor, causes the processor to perform any of the outbound methods.
It should be appreciated that the Processor may be a central processing unit (Central Processing Unit, CPU), it may also be other general purpose processors, digital signal processors (DIGITAL SIGNAL Processor, DSP), application SPECIFIC INTEGRATED Circuit (ASIC), field-Programmable gate array (Field-Programmable GATE ARRAY, FPGA) or other Programmable logic device, discrete gate or transistor logic device, discrete hardware components, or the like. Wherein the general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
Wherein in one embodiment the processor is configured to run a computer program stored in the memory to implement the steps of:
Acquiring a user list resource to be called outwards; based on different service scenes, performing outbound task creation on the user list resource to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene; based on a service scene corresponding to each initial outbound task, checking each initial outbound task to obtain a target outbound task corresponding to each initial outbound task; and sending each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot.
In one embodiment, the user list resource includes at least one piece of user list information; the processor is used for realizing that when realizing the establishment of the outbound task for the user list resource based on different service scenes and obtaining at least one initial outbound task, the processor is used for realizing:
Grouping the user list information in the user list resources based on the service scene corresponding to each piece of user list information to obtain at least one user list information set; based on the service scene corresponding to each user list information set, carrying out outbound mode configuration on each user list information set to obtain an outbound mode corresponding to each user list information set; and generating an initial outbound task corresponding to each user list information set according to each user list information set and the corresponding outbound mode.
In one embodiment, before implementing the verification of each initial outbound task based on the service scenario corresponding to each initial outbound task to obtain the target outbound task corresponding to each initial outbound task, the processor is further configured to implement:
And carrying out approval processing on each initial outbound task based on a preset approval process, and obtaining each initial outbound task after approval processing.
In one embodiment, when implementing approval processing is performed on each of the initial outbound tasks based on a preset approval process, the processor is configured to implement:
Displaying each initial outbound task on a preset approval page; according to the operation type corresponding to the detected approval operation, carrying out approval processing on each initial outbound task to obtain each initial outbound task after approval processing; or if the approval operation is not detected within the preset time, executing approval passing operation on each initial outbound task to obtain each initial outbound task after approval processing.
In one embodiment, when implementing verification of each initial outbound task based on a service scenario corresponding to each initial outbound task and obtaining a target outbound task corresponding to each initial outbound task, the processor is configured to implement:
Based on a preset corresponding relation between a preset service scene and a verification policy, determining a target verification policy corresponding to each initial outbound task according to the service scene corresponding to each initial outbound task; and verifying each initial outbound task according to a target verification strategy corresponding to each initial outbound task to obtain a target outbound task corresponding to each initial outbound task.
In one embodiment, before implementing the issuing of each of the target outbound tasks to the outbound robot, the processor is further configured to implement:
and sequencing and numbering all the target outbound tasks according to the outbound priority corresponding to each target outbound task to obtain the number of each target outbound task.
In one embodiment, the processor, when implementing the issuing of each of the target outbound tasks to the outbound robot, is configured to implement:
And transmitting each target outbound task to the outbound robot according to the number.
In one embodiment, the user list resource includes real-time user list information; the processor is further configured to implement:
And generating a target outbound task corresponding to the real-time user list information according to the real-time user list information and a preset general outbound mode.
The embodiment of the application also provides a computer readable storage medium, wherein the computer readable storage medium stores a computer program, the computer program comprises program instructions, and the processor executes the program instructions to realize any outbound method provided by the embodiment of the application.
For example, the program is loaded by a processor, and the following steps may be performed:
Acquiring a user list resource to be called outwards; based on different service scenes, performing outbound task creation on the user list resource to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene; based on a service scene corresponding to each initial outbound task, checking each initial outbound task to obtain a target outbound task corresponding to each initial outbound task; and sending each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot.
The computer readable storage medium may be an internal storage unit of the computer device according to the foregoing embodiment, for example, a hard disk or a memory of the computer device. The computer readable storage medium may also be an external storage device of the computer device, such as a plug-in hard disk, a smart memory Card (SMART MEDIA CARD, SMC), a Secure digital Card (Secure DIGITAL CARD, SD Card), a flash memory Card (FLASH CARD), etc. that are provided on the computer device.
Further, the computer-readable storage medium may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function, and the like; the storage data area may store data created from the use of blockchain nodes, and the like.
The blockchain is a novel application mode of computer technologies such as distributed data storage, point-to-point transmission, consensus mechanism, encryption algorithm and the like. The blockchain (Blockchain), essentially a de-centralized database, is a string of data blocks that are generated in association using cryptographic methods, each of which contains information from a batch of network transactions for verifying the validity (anti-counterfeit) of its information and generating the next block. The blockchain may include a blockchain underlying platform, a platform product services layer, an application services layer, and the like.
While the application has been described with reference to certain preferred embodiments, it will be understood by those skilled in the art that various changes and substitutions of equivalents may be made and equivalents will be apparent to those skilled in the art without departing from the scope of the application. Therefore, the protection scope of the application is subject to the protection scope of the claims.
Claims (9)
1. A method of outbound call comprising:
acquiring a user list resource to be called outwards;
Based on different service scenes, performing outbound task creation on the user list resource to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene;
Based on a service scene corresponding to each initial outbound task, checking each initial outbound task to obtain a target outbound task corresponding to each initial outbound task;
Issuing each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot;
The user list resource comprises at least one piece of user list information; the step of creating outbound tasks for the user list resources based on different service scenarios to obtain at least one initial outbound task comprises the following steps: grouping the user list information in the user list resources based on the service scene corresponding to each piece of user list information to obtain at least one user list information set; based on the service scene corresponding to each user list information set, carrying out outbound mode configuration on each user list information set to obtain an outbound mode corresponding to each user list information set; and generating an initial outbound task corresponding to each user list information set according to each user list information set and the corresponding outbound mode.
2. The outbound method according to claim 1, wherein the verifying each initial outbound task based on the service scenario corresponding to each initial outbound task, before obtaining the target outbound task corresponding to each initial outbound task, further comprises:
And carrying out approval processing on each initial outbound task based on a preset approval process, and obtaining each initial outbound task after approval processing.
3. The outbound method according to claim 2, wherein the performing an approval process on each of the initial outbound tasks based on a preset approval process to obtain each of the initial outbound tasks after the approval process includes:
Displaying each initial outbound task on a preset approval page;
According to the operation type corresponding to the detected approval operation, carrying out approval processing on each initial outbound task to obtain each initial outbound task after approval processing; or (b)
If the approval operation is not detected within the preset time, executing approval passing operation on each initial outbound task to obtain each initial outbound task after approval processing.
4. The outbound method according to claim 1, wherein the verifying each initial outbound task based on the service scenario corresponding to each initial outbound task to obtain the target outbound task corresponding to each initial outbound task includes:
Based on a preset corresponding relation between a preset service scene and a verification policy, determining a target verification policy corresponding to each initial outbound task according to the service scene corresponding to each initial outbound task;
and verifying each initial outbound task according to a target verification strategy corresponding to each initial outbound task to obtain a target outbound task corresponding to each initial outbound task.
5. The outbound method of claim 1, wherein prior to the issuing each of the target outbound tasks to the outbound robot, further comprising:
Sequencing and numbering all the target outbound tasks according to the outbound priority corresponding to each target outbound task to obtain the number of each target outbound task;
The step of issuing each target outbound task to the outbound robot comprises the following steps:
And transmitting each target outbound task to the outbound robot according to the number.
6. The outbound method of any one of claims 1-5, wherein the subscriber list resource comprises real-time subscriber list information; the method further comprises the steps of:
And generating a target outbound task corresponding to the real-time user list information according to the real-time user list information and a preset general outbound mode.
7. An outbound device for performing the outbound method of any one of claims 1 to 6, the outbound device comprising:
the resource acquisition module is used for acquiring user list resources to be called outwards;
The outbound task creation module is used for creating outbound tasks for the user list resources based on different service scenes to obtain at least one initial outbound task, wherein each initial outbound task corresponds to one service scene;
The outbound task verification module is used for verifying each initial outbound task based on a service scene corresponding to each initial outbound task to obtain a target outbound task corresponding to each initial outbound task;
And the outbound task issuing module is used for issuing each target outbound task to an outbound robot, and executing each target outbound task by the outbound robot.
8. A computer device, the computer device comprising a memory and a processor;
the memory is used for storing a computer program;
the processor being configured to execute the computer program and to implement the outbound method according to any one of claims 1 to 6 when the computer program is executed.
9. A computer readable storage medium, characterized in that the computer readable storage medium stores a computer program which, when executed by a processor, causes the processor to implement the outbound method according to any one of claims 1 to 6.
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