CN115099919A - Method and device for managing certificate inquiry function, storage medium and computer equipment - Google Patents
Method and device for managing certificate inquiry function, storage medium and computer equipment Download PDFInfo
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Abstract
The embodiment of the application discloses a method, a device, a storage medium and computer equipment for managing an inquiry letter, wherein the method comprises the following steps: acquiring an inquiry letter to be verified, and extracting items to be verified in the inquiry letter to be verified and information to be verified corresponding to each item to be verified, wherein the inquiry letter to be verified carries user information of a user to be verified; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified. By means of online verification of the to-be-verified information corresponding to each to-be-verified item, rapid verification is achieved, and verification efficiency of the inquiry letter verification service is improved.
Description
Technical Field
The present application relates to the field of computers, and in particular, to a method and an apparatus for managing an inquiry letter, a computer-readable storage medium, and a computer device.
Background
The inquiry letter is an important component in the service of public clients, and in the auditing process of an accounting firm, the inquiry letter is initiated to a bank on the name of an audited enterprise client to verify the asset composition of the client in the bank, so that the inquiry letter is an inquiry written document with legal effect. The mode I is used for providing information by a transaction and the bank side checks and confirms whether the information is consistent, the mode II is used for directly providing information required by the transaction by the bank side without checking the consistency, and the mode III is used for checking and verifying resources and specially checking the correctness of some accounting flows provided by the transaction.
The traditional inquiry letter is mainly mailed to a branch or a network point by an accounting firm through a line, after the staff of the bank registers under the line, the information is obtained from different channels, some parts can be inquired from a counter system, such as bank deposits, can be inquired through the system, the only inquiry function of other parts is open, the only inquiry function of other parts is that the system is required to be provided with a signature to a corresponding system for data acquisition and inquiry, and finally the signature is checked and summarized and sent back to the office. The method is time-consuming and labor-consuming in the period, the data is not concentrated, so that the query is difficult, the bill extraction query is long in time-efficiency and needs to be tracked by manpower, the call handling and query progress of an office is also generated in the period, the branch network points need to arrange personnel to answer the reply, and the like. At present, the social informatization and digitization are highly developed, letter services are still processed in a printing and mailing mode, the current informatization development level is obviously lagged behind, and the working requirements of registered accountants are difficult to meet.
Disclosure of Invention
The embodiment of the application provides an inquiry letter management method and device, which can improve the verification efficiency of an inquiry letter verification service.
In order to solve the above technical problem, an embodiment of the present application provides the following technical solutions:
an inquiry and certificate management method comprises the following steps:
acquiring a to-be-verified inquiry letter, and extracting to-be-verified items in the to-be-verified inquiry letter and to-be-verified information corresponding to each to-be-verified item, wherein the to-be-verified inquiry letter carries user information of a to-be-verified user;
acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item;
comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result;
and generating a reply based on the comparison result, and sending the reply to a target user sending the inquiry letter to be verified.
An inquiry and letter management device comprising:
the system comprises an extraction module, a verification module and a verification module, wherein the extraction module is used for acquiring an inquiry letter to be verified, extracting items to be verified in the inquiry letter to be verified and information to be verified corresponding to each item to be verified, and the inquiry letter to be verified carries user information of a user to be verified;
the acquisition module is used for acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item;
the comparison module is used for comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result;
and the first generation module is used for generating a reply based on the comparison result and sending the reply to the target user sending the inquiry and certification to be verified.
In some embodiments, the apparatus further comprises:
the determining module is used for determining the source type of the inquiry letter to be verified;
the second generation module is used for generating a file image according to the inquiry letter to be verified if the source type of the inquiry letter to be verified is an offline source;
the extraction module comprises:
and the extraction submodule is used for carrying out picture identification processing on the file image and extracting the items to be verified in the item to be verified inquiry letter and the information to be verified corresponding to each item to be verified according to a preset identification mode.
In some embodiments, the apparatus further comprises:
a third generating module, configured to generate a first notification message, where the first notification message is used to notify a service person to fill in a reply address;
the first generation module includes:
and the sending submodule is used for sending the reply to a target user sending the inquiry to be verified according to the reply address filled by the service personnel.
In some embodiments, the extraction submodule is to:
and carrying out image recognition processing on the file image by adopting an OCR image recognition technology.
In some embodiments, the first generating module comprises:
and the first generation submodule is used for determining the verification opinions according to the comparison result and generating a second notification message, and the second notification message is used for notifying service personnel to record the verification opinions in the inquiry letter to be verified so as to obtain a reply letter.
In some embodiments, the apparatus further comprises:
a fourth generating module, configured to generate a third notification message if the source type of the inquiry letter to be verified is an online source, where the third notification message is used to notify the user to be verified to perform verification confirmation of the inquiry letter to be verified and feed back confirmation information;
and the execution module is used for executing the step of extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item after receiving the confirmation information fed back by the to-be-verified user.
In some embodiments, the first generating module comprises:
a determination submodule for determining the verification opinion based on the comparison result;
and the second generation submodule is used for generating an electronic reply according to the verification opinion and the item to be verified.
A computer-readable storage medium having stored thereon a plurality of instructions adapted to be loaded by a processor for performing the steps of the above mentioned method of credential management.
A computer apparatus comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method of credential management as described above when executing the program.
According to the method and the device, the to-be-verified item in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item are extracted by obtaining the to-be-verified inquiry letter, wherein the to-be-verified inquiry letter carries user information of a to-be-verified user; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to a target user sending the inquiry letter to be verified. Therefore, the quick verification is realized by the mode of verifying the to-be-verified information corresponding to each to-be-verified item on line, and the verification efficiency of the inquiry letter verification service is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1a is a system diagram of an inquiry and certificate management method according to an embodiment of the present application.
Fig. 1b is a schematic flow chart of an inquiry and license management method according to an embodiment of the present application.
Fig. 2 is a schematic structural diagram of an inquiry letter management device according to an embodiment of the present application.
Fig. 3 is a schematic structural diagram of a computer device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. It should be apparent that the described embodiments are only a few embodiments of the present application, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Referring to fig. 1a, fig. 1a is a schematic diagram of a system for a method for managing an inquiry according to an embodiment of the present application, where the system may include at least one client 1000, at least one computer device 2000, at least one database 3000, and a network 4000. The client 1000 may be a terminal device such as a mobile phone, a computer, or a personal digital assistant, and the computer device 2000 may be a device for providing data inspection and comparison, such as a server. The network 4000 may be a wireless network or a wired network, for example, the wireless network is a Wireless Local Area Network (WLAN), a Local Area Network (LAN), a cellular network, a 2G network, a 3G network, a 4G network, a 5G network, or the like. In addition, the system may include a database 3000, and the database 3000 may be used to store transaction data, such as asset information, etc., registered or maintained by customers under the bank.
The embodiment of the application provides an inquiry letter management method which can be executed by computer equipment. As shown in fig. 1a, the computer device 2000 acquires a to-be-verified inquiry letter, extracts to-be-verified items in the to-be-verified inquiry letter and to-be-verified information corresponding to each of the to-be-verified items, where the to-be-verified inquiry letter carries user information of a to-be-verified user; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified. Therefore, the quick verification is realized by the mode of verifying the to-be-verified information corresponding to each to-be-verified item on line, and the verification efficiency of the inquiry letter verification service is improved.
It should be noted that the scenario diagram of the inquiry and certification management method shown in fig. 1a is merely an example, and the inquiry and certification management system and the scenario described in the embodiment of the present application are for more clearly illustrating the technical solution of the embodiment of the present application, and do not form a limitation on the technical solution provided in the embodiment of the present application.
In the present embodiment, the description will be made from the viewpoint of an inquiry management apparatus, which can be specifically integrated in a computer device having a storage unit and a microprocessor mounted thereon and having an arithmetic capability.
Referring to fig. 1b, fig. 1b is a schematic flow chart illustrating an inquiry and certificate management method according to an embodiment of the present application. The inquiry and certificate management method comprises the following steps:
in step 101, an inquiry to be verified is obtained, and a to-be-verified item and to-be-verified information corresponding to each to-be-verified item in the inquiry to be verified are extracted, where the inquiry to be verified carries user information of a to-be-verified user.
The inquiry letter is an important component in the service of public clients, and in the auditing process of an accounting firm, the inquiry letter is initiated to a bank under the name of an audited enterprise client to verify the asset composition of the client in the bank, so that the inquiry letter is an inquiry written document with legal effect. The mode I is used for providing information by a transaction and the bank side checks and confirms whether the information is consistent, the mode II is used for directly providing information required by the transaction by the bank side without checking the consistency, and the mode III is used for checking and verifying resources and specially checking the correctness of some accounting flows provided by the transaction.
Specifically, the inquiry letter to be verified carries the user information of the user to be verified, that is, the user information, such as the name of the user and the name of the company. When the to-be-verified inquiry letter is acquired, the items to be verified, namely the items to be verified, in the to-be-verified inquiry letter and the to-be-verified information corresponding to the items to be verified can be extracted. For example, the to-be-verified inquiry includes an to-be-verified item a, an to-be-verified item B, and to-be-verified information a and B corresponding to the to-be-verified item a and B, respectively.
In some embodiments, before the step of extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each of the to-be-verified items, the method further includes:
(1) determining the source type of the inquiry letter to be verified;
(2) if the source type of the inquiry letter to be verified is an offline source, generating a file image according to the inquiry letter to be verified;
the step of extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item includes:
and performing picture identification processing on the file image, and extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified according to a preset identification mode.
The inquiry letter is provided by an accountant affairs place, so that two supply modes of online uploading and offline mailing exist, and different inquiry letter verification processes exist according to different supply modes. Therefore, before extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item, it is necessary to determine the source type of the to-be-verified inquiry letter, that is, the source type, that is, the type of the providing method, and determine whether to upload the information online or mail the information offline.
Specifically, if the source mode is offline mailing, the service staff can perform online registration, record that the to-be-verified inquiry letter is offline mailing, verify the print and generate a document image according to the to-be-verified inquiry letter, and form a workflow.
After the document image is generated from the to-be-verified inquiry letter, the to-be-verified item in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item may be extracted by using a picture identification processing technique according to a preset identification manner.
Specifically, the preset identification mode may be to detect whether a service name related to or similar to the inquiry service exists in the document image, and if so, directly extract the service name; or directly extract information recorded in a predetermined height position in the document image, and the like, which is not limited herein.
In some embodiments, the step of performing a picture recognition process on the document image includes:
and carrying out image recognition processing on the file image by adopting an OCR image recognition technology.
The picture recognition processing technology may be an ocr (optical character recognition) character recognition technology. Character recognition refers to a process in which an electronic device (e.g., a scanner or a digital camera) examines characters printed on paper and then translates the shapes into computer characters using a character recognition method; that is, the process of scanning the text data, then analyzing the image file and obtaining the character and layout information. How to debug or use auxiliary information to improve recognition accuracy is the most important issue of OCR. The main indicators for measuring the performance of an OCR system are: the rejection rate, the false recognition rate, the recognition speed, the user interface friendliness, the product stability, the usability, the feasibility and the like.
In some embodiments, the method further comprises:
(1) if the source type of the inquiry letter to be verified is an online source, generating a third notification message, wherein the third notification message is used for notifying the user to be verified to perform verification confirmation of the inquiry letter to be verified and feeding back confirmation information;
(2) and after receiving the confirmation information fed back by the user to be verified, executing the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified.
The third notification message is used for notifying the user to be authenticated to perform authentication confirmation of the inquiry letter to be authenticated and feeding back confirmation information.
Specifically, the third notification message may notify the user through an app such as an internet bank or a digital pocket of a bank, and when the user to be verified performs verification confirmation of a verification inquiry letter, a confirmation message may be generated, and when the confirmation message fed back by the user to be verified is received, the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified is performed, so as to avoid a malicious probing behavior.
In step 102, reference information corresponding to the to-be-verified item of the to-be-verified user is obtained according to the user information and the to-be-verified item.
The letter data pool can be established in advance, all subsystems in a row are arranged in a coordinated mode, all letter related data are unified in data caliber and collected in a centralized mode, T +1 data are inquired in a centralized mode, and the fact that related clients can acquire asset information of the related clients in any branch of a bank can be achieved rapidly.
Because the client registers or stores the transaction data in the bank, the reference information corresponding to the transaction to be verified of the user to be verified under the bank can be obtained according to the user information and the transaction to be verified.
For example, the to-be-verified inquiry letter includes an to-be-verified item a, an to-be-verified item B, and to-be-verified information a and B corresponding to the to-be-verified item a and B, respectively; the method comprises the steps that reference information a corresponding to a to-be-verified item A of a to-be-verified user under a bank and reference information c corresponding to a to-be-verified item B under the bank.
In step 103, the to-be-verified information and the reference information corresponding to each to-be-verified item are compared to obtain a comparison result.
After the to-be-verified information and the reference information corresponding to each to-be-verified item are obtained, comparison can be performed, and therefore a comparison result is obtained.
For example, the to-be-verified inquiry letter includes an to-be-verified item a, an to-be-verified item B, and to-be-verified information a and B corresponding to the to-be-verified item a and B, respectively; the method comprises the steps that reference information a corresponding to a to-be-verified item A of a to-be-verified user in a bank and reference information c corresponding to a to-be-verified item B of the to-be-verified user in the bank. The comparison result is that the item to be verified A is correct and the item to be verified B is wrong.
In step 104, based on the comparison result, a reply is generated and sent to the target user who sent the query to be verified.
After the comparison result is obtained, a corresponding conclusion can be obtained according to the content displayed in the comparison result, so that a reply is generated and sent to a target user sending the inquiry letter to be verified.
In some embodiments, before the step of sending the reply to the target user who sent the inquiry letter to be verified, the method further includes:
(1) generating a first notification message, wherein the first notification message is used for notifying a service staff to fill in a reply address;
(2) the step of sending the reply to the target user who sends the inquiry letter to be verified comprises the following steps:
(3) and sending the reply to a target user sending the inquiry letter to be verified according to the reply address filled by the service staff.
The source mode of the inquiry letter to be verified is offline mailing, a first notification message can be generated, and business personnel are notified to fill in the reply address. And after the completion of the filling, sending the reply to the target user sending the inquiry to be verified according to the reply address filled by the service personnel.
In some embodiments, the step of generating a reply based on the comparison comprises:
(1) determining a verification opinion based on the comparison result;
(2) and generating an electronic reply according to the verification opinion and the item to be verified.
The source mode of the to-be-verified inquiry is online uploading, the verification opinion, namely a corresponding conclusion, can be determined based on a comparison result, a reply pdf file is generated according to the verification opinion and the to-be-verified item, and the reply pdf file is electronically stamped and then sent to a firm to complete the reply.
As can be seen from the above, in the embodiment of the present application, by acquiring an inquiry letter to be verified, to-be-verified items in the inquiry letter to be verified and to-be-verified information corresponding to each of the to-be-verified items are extracted, where the inquiry letter to be verified carries user information of a user to be verified; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified. Therefore, the quick verification is realized by the mode of verifying the to-be-verified information corresponding to each to-be-verified item on line, and the verification efficiency of the inquiry letter verification service is improved.
In some embodiments, a to-be-verified inquiry letter is obtained, to-be-verified items in the to-be-verified inquiry letter and to-be-verified information corresponding to each to-be-verified item are extracted, and the to-be-verified inquiry letter carries user information of a to-be-verified user.
The inquiry letter is an important component in the service of public clients, and in the auditing process of an accounting firm, the inquiry letter is initiated to a bank under the name of an audited enterprise client to verify the asset composition of the client in the bank, so that the inquiry letter is an inquiry written document with legal effect. The mode I is used for providing information by a transaction and the bank side checks and confirms whether the information is consistent, the mode II is used for directly providing information required by the transaction by the bank side without checking the consistency, and the mode III is used for checking and verifying resources and specially checking the correctness of some accounting flows provided by the transaction.
Specifically, the inquiry letter to be verified carries the user information of the user to be verified, that is, the user information to be verified, such as the name of the user, the name of the company, and the like. When the to-be-verified inquiry letter is obtained, the items to be verified, that is, the items to be verified, and the to-be-verified information corresponding to each item to be verified can be extracted from the to-be-verified inquiry letter. For example, the to-be-verified inquiry includes an to-be-verified item a, an to-be-verified item B, and to-be-verified information a and B corresponding to the to-be-verified item a and B, respectively.
Before the step of extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item, the method further includes:
(1) determining the source type of the inquiry letter to be verified;
(2) if the source type of the inquiry letter to be verified is an offline source, generating a file image according to the inquiry letter to be verified;
the step of extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item includes:
and performing picture identification processing on the file image, and extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified according to a preset identification mode.
The inquiry letter is provided by an accountant affairs place, so that two supply modes of online uploading and offline mailing exist, and different inquiry letter verification processes exist according to different supply modes. Therefore, before extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item, it is necessary to determine the source type of the to-be-verified inquiry letter, that is, the source type, that is, the type of the providing method, and determine whether to upload the information online or mail the information offline.
Specifically, if the source mode is offline mailing, the service staff can perform online registration, record that the to-be-verified letter is offline mailing, verify and generate a document image according to the to-be-verified letter, and form a workflow.
After the document image is generated from the to-be-verified inquiry letter, the to-be-verified item in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item may be extracted by using a picture identification processing technique according to a preset identification manner.
Specifically, the preset identification mode may be to detect whether a service name related to or similar to the inquiry service exists in the document image, and if so, directly extract the service name; or directly extract information recorded in a predetermined height position in the document image, and the like, which is not limited herein.
The step of performing picture identification processing on the file image comprises the following steps:
and carrying out image recognition processing on the file image by adopting an OCR image recognition technology.
The image recognition processing technology may be an ocr (optical character recognition) character recognition technology. Character recognition refers to the process of an electronic device (e.g., a scanner or digital camera) examining characters printed on paper and then translating the shape into computer text using character recognition methods; namely, the process of scanning the text data, then analyzing and processing the image file and obtaining the character and layout information. How to debug or use auxiliary information to improve recognition accuracy is the most important issue of OCR. The main indicators for measuring the performance of an OCR system are: the rejection rate, the false recognition rate, the recognition speed, the user interface friendliness, the product stability, the usability, the feasibility and the like.
In some embodiments, the method further comprises:
(1) if the source type of the inquiry letter to be verified is an online source, generating a third notification message, wherein the third notification message is used for notifying the user to be verified to perform verification confirmation of the inquiry letter to be verified and feeding back confirmation information;
(2) and after receiving the confirmation information fed back by the user to be verified, executing the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified.
The third notification message is used for notifying the user to be authenticated to perform authentication confirmation of the inquiry letter to be authenticated and feeding back confirmation information.
Specifically, the third notification message may notify the user through an app such as an internet bank or a digital pocket of the bank, a confirmation message may be generated after the user to be verified performs verification confirmation of the verification inquiry letter, and after the confirmation message fed back by the user to be verified is received, the step of extracting the items to be verified in the verification inquiry letter and the information to be verified corresponding to each item to be verified is performed, so as to avoid a malicious probing behavior.
And acquiring reference information corresponding to the items to be verified of the users to be verified according to the user information and the items to be verified.
The letter data pool can be established in advance, all subsystems in a row are arranged in a coordinated mode, all letter related data are unified in data caliber and collected in a centralized mode, T +1 data are inquired in a centralized mode, and the fact that related clients can acquire asset information of the related clients in any branch of a bank can be achieved rapidly.
Because the client registers or stores the transaction data in the bank, the reference information corresponding to the transaction to be verified of the user to be verified under the bank can be obtained according to the user information and the transaction to be verified.
For example, the to-be-verified inquiry letter includes an to-be-verified item a, an to-be-verified item B, and to-be-verified information a and B corresponding to the to-be-verified item a and B, respectively; the method comprises the steps that reference information a corresponding to a to-be-verified item A of a to-be-verified user in a bank and reference information c corresponding to a to-be-verified item B of the to-be-verified user in the bank.
And comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result.
After the to-be-verified information and the reference information corresponding to each to-be-verified item are obtained, comparison can be performed, and therefore a comparison result is obtained.
For example, the to-be-verified inquiry letter includes an to-be-verified item a, an to-be-verified item B, and to-be-verified information a and B corresponding to the to-be-verified item a and B, respectively; the method comprises the steps that reference information a corresponding to a to-be-verified item A of a to-be-verified user under a bank and reference information c corresponding to a to-be-verified item B under the bank. The comparison result is that the item to be verified A is correct and the item to be verified B is wrong.
And generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified.
After the comparison result is obtained, a corresponding conclusion can be obtained according to the content displayed in the comparison result, so that a reply is generated and sent to a target user sending the inquiry letter to be verified.
In some embodiments, before the step of sending the reply to the target user who sent the inquiry letter to be verified, the method further includes:
(1) generating a first notification message, wherein the first notification message is used for notifying a service staff to fill in a reply address;
(2) the step of sending the reply to the target user who sends the inquiry letter to be verified comprises the following steps:
(3) and sending the reply to a target user sending the inquiry letter to be verified according to the reply address filled by the service staff.
The source mode of the inquiry and certification to be verified is offline mailing, and a first notification message can be generated to notify business personnel to fill in a reply address. And after the completion of the filling, sending the reply to the target user sending the inquiry to be verified according to the reply address filled by the service personnel.
In some embodiments, the step of generating a reply based on the comparison comprises:
(1) determining a verification opinion based on the comparison result;
(2) and generating an electronic reply according to the verification opinion and the item to be verified.
The source mode of the to-be-verified inquiry letter is online uploading, the verification opinions, namely corresponding conclusions can be determined based on the comparison results, a reply pdf file is generated according to the verification opinions and the to-be-verified items, and the reply pdf file is sent to a firm after electronic seal stamping is carried out, so that the reply is completed.
As can be seen from the above, in the embodiment of the present application, by acquiring an inquiry letter to be verified, to-be-verified items in the inquiry letter to be verified and to-be-verified information corresponding to each of the to-be-verified items are extracted, where the inquiry letter to be verified carries user information of a user to be verified; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified. Therefore, the quick verification is realized by the mode of verifying the to-be-verified information corresponding to each to-be-verified item on line, and the verification efficiency of the inquiry letter verification service is improved.
In order to better implement the method for managing an inquiry, an embodiment of the present application further provides a device based on the method for managing an inquiry. The meaning of nouns is the same as that in the above inquiry letter management method, and specific implementation details can refer to the description in the method embodiment.
Referring to fig. 2, fig. 2 is a schematic structural diagram of an inquiry and certification management apparatus according to an embodiment of the present application, where the inquiry and certification management apparatus may include an extracting module 201, an obtaining module 202, a comparing module 203, a first generating module 204, and the like.
An extracting module 201, configured to obtain an inquiry letter to be verified, and extract a to-be-verified item in the inquiry letter to be verified and to-be-verified information corresponding to each to-be-verified item, where the inquiry letter to be verified carries user information of a to-be-verified user;
an obtaining module 202, configured to obtain, according to the user information and the to-be-verified item, reference information corresponding to the to-be-verified item for the to-be-verified user;
a comparison module 203, configured to compare the to-be-verified information corresponding to each to-be-verified item with the reference information, so as to obtain a comparison result;
a first generating module 204, configured to generate a reply based on the comparison result, and send the reply to the target user who sends the to-be-verified inquiry.
In some embodiments, the apparatus further comprises:
the determining module is used for determining the source type of the inquiry letter to be verified;
the second generation module is used for generating a file image according to the inquiry letter to be verified if the source type of the inquiry letter to be verified is an offline source;
the extraction module comprises:
and the extraction submodule is used for carrying out picture identification processing on the file image and extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified according to a preset identification mode.
In some embodiments, the apparatus further comprises:
a third generating module, configured to generate a first notification message, where the first notification message is used to notify a service person to fill in a reply address;
the first generation module includes:
and the sending submodule is used for sending the reply to a target user sending the inquiry to be verified according to the reply address filled by the service personnel.
In some embodiments, the extraction submodule is to:
and carrying out image recognition processing on the file image by adopting an OCR image recognition technology.
In some embodiments, the first generating module comprises:
and the first generation submodule is used for determining the verification opinions according to the comparison result and generating a second notification message, and the second notification message is used for notifying service personnel to record the verification opinions in the inquiry letter to be verified so as to obtain a reply letter.
In some embodiments, the apparatus further comprises:
a fourth generating module, configured to generate a third notification message if the source type of the inquiry letter to be verified is an online source, where the third notification message is used to notify the user to be verified to perform verification confirmation of the inquiry letter to be verified and feed back confirmation information;
and the execution module is used for executing the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified after receiving the confirmation information fed back by the user to be verified.
In some embodiments, the first generating module comprises:
a determination submodule for determining the verification opinion based on the comparison result;
and the second generation submodule is used for generating an electronic reply according to the verification opinion and the item to be verified.
As can be seen from the above, in the embodiment of the present application, the extraction module 201 is used to obtain the to-be-verified inquiry letter, and extract the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each of the to-be-verified items, where the to-be-verified inquiry letter carries the user information of the to-be-verified user; the obtaining module 202 obtains reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; the comparison module 203 compares the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; the first generating module 204 generates a reply based on the comparison result, and sends the reply to the target user who sends the inquiry to be verified. Therefore, the quick verification is realized by the mode of verifying the to-be-verified information corresponding to each to-be-verified item on line, and the verification efficiency of the inquiry letter verification service is improved.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
Correspondingly, the embodiment of the present application further provides a Computer device, where the Computer device may be a terminal or a server, and the terminal may be a terminal device such as a smart phone, a tablet Computer, a notebook Computer, a touch screen, a game console, a Personal Computer (PC), a Personal Digital Assistant (PDA), and the like. As shown in fig. 3, fig. 3 is a schematic structural diagram of a computer device according to an embodiment of the present application. The computer device 2000 includes a processor 401 having one or more processing cores, a memory 402 having one or more computer-readable storage media, and a computer program stored on the memory 402 and executable on the processor. The processor 401 is electrically connected to the memory 402. Those skilled in the art will appreciate that the computer device configurations illustrated in the figures are not meant to be limiting of computer devices and may include more or fewer components than those illustrated, or some components may be combined, or a different arrangement of components.
The processor 401 is a control center of the computer device 2000, connects various parts of the entire computer device 2000 using various interfaces and lines, performs various functions of the computer device 2000 and processes data by running or loading software programs and/or modules stored in the memory 402 and calling data stored in the memory 402, thereby integrally monitoring the computer device 2000.
In the embodiment of the present application, the processor 401 in the computer device 2000 loads instructions corresponding to processes of one or more applications into the memory 402 according to the following steps, and the processor 401 runs the applications stored in the memory 402, so as to implement various functions:
acquiring a to-be-verified inquiry letter, and extracting to-be-verified items in the to-be-verified inquiry letter and to-be-verified information corresponding to each to-be-verified item, wherein the to-be-verified inquiry letter carries user information of a to-be-verified user; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
Optionally, as shown in fig. 3, the computer device 2000 further comprises: a touch display 403, an input unit 404, and a power source 405. The processor 401 is electrically connected to the touch display screen 403, the input unit 404 and the power source 405 respectively. Those skilled in the art will appreciate that the computer device configuration illustrated in FIG. 3 does not constitute a limitation of the computer device, and may include more or fewer components than illustrated, or some components may be combined, or a different arrangement of components.
The touch display screen 403 may be used for displaying a graphical user interface and receiving operation instructions generated by a user acting on the graphical user interface. The touch display screen 403 may include a display panel and a touch panel. The display panel may be used, among other things, to display information entered by or provided to a user and various graphical user interfaces of the computer device, which may be made up of graphics, text, icons, video, and any combination thereof. Alternatively, the Display panel may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. The touch panel may be used to collect touch operations of a user on or near the touch panel (for example, operations of the user on or near the touch panel using any suitable object or accessory such as a finger, a stylus pen, and the like), and generate corresponding operation instructions, and the operation instructions execute corresponding programs. Alternatively, the touch panel may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 401, and can receive and execute commands sent by the processor 401. The touch panel may overlay the display panel and, when the touch panel detects a touch operation thereon or nearby, transmit the touch operation to the processor 401 to determine the type of the touch event, and then the processor 401 provides a corresponding visual output on the display panel according to the type of the touch event. In the embodiment of the present application, the touch panel and the display panel may be integrated into the touch display screen 403 to realize input and output functions. However, in some embodiments, the touch panel and the touch panel can be implemented as two separate components to perform the input and output functions. That is, the touch display screen 403 may also be used as a part of the input unit 404 to implement an input function.
In the embodiment of the present application, a game application is executed by the processor 401 to generate a graphical user interface on the touch display screen 403, where a virtual scene on the graphical user interface includes at least one skill control area, and the skill control area includes at least one skill control. The touch display screen 403 is used for presenting a graphical user interface and receiving an operation instruction generated by a user acting on the graphical user interface.
The input unit 404 may be used to receive input numbers, character information, or user characteristic information (e.g., fingerprint, iris, facial information, etc.), and generate keyboard, mouse, joystick, optical, or trackball signal inputs related to user settings and function control.
The power supply 405 is used to power the various components of the computer device 2000. Optionally, the power source 405 may be logically connected to the processor 401 through a power management system, so as to implement functions of managing charging, discharging, power consumption management, and the like through the power management system. The power supply 405 may also include any component including one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.
Although not shown in fig. 3, the computer device 2000 may further include a wireless fidelity module, a bluetooth module, etc., which are not described in detail herein.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
As can be seen from the above, in the computer device provided in this embodiment, through obtaining an inquiry letter to be verified, to-be-verified items in the inquiry letter to be verified and to-be-verified information corresponding to each of the to-be-verified items are extracted, where the inquiry letter to be verified carries user information of a user to be verified; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified. Therefore, the rapid verification is realized by the mode of verifying the to-be-verified information corresponding to each to-be-verified item on line, and the verification efficiency of the inquiry letter verification service is improved.
It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by instructions, or by instructions controlling associated hardware, which may be stored in a computer-readable storage medium and loaded and executed by a processor.
To this end, the present application provides a computer-readable storage medium, in which a plurality of computer programs are stored, where the computer programs can be loaded by a processor to execute the steps in the control method according to any one of the techniques provided in the present application. For example, the computer program may perform the steps of:
acquiring an inquiry letter to be verified, and extracting items to be verified in the inquiry letter to be verified and information to be verified corresponding to each item to be verified, wherein the inquiry letter to be verified carries user information of a user to be verified; acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item; comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result; and generating a reply based on the comparison result, and sending the reply to the target user sending the inquiry to be verified.
Before the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified, the method further comprises the following steps:
determining the source type of the inquiry letter to be verified;
if the source type of the inquiry letter to be verified is an offline source, generating a file image according to the inquiry letter to be verified;
the step of extracting the to-be-verified items in the to-be-verified inquiry letter and the to-be-verified information corresponding to each to-be-verified item includes:
and performing picture identification processing on the file image, and extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified according to a preset identification mode.
Before the step of sending the reply to the target user who sends the inquiry letter to be verified, the method further includes:
generating a first notification message, wherein the first notification message is used for notifying a service staff to fill in a reply address;
the step of sending the reply to the target user who sends the inquiry letter to be verified comprises the following steps:
and sending the reply to a target user sending the inquiry letter to be verified according to the reply address filled by the service staff.
The step of performing picture identification processing on the file image comprises the following steps:
and carrying out image recognition processing on the file image by adopting an OCR image recognition technology.
The step of generating a reply based on the comparison result includes:
and determining the verification opinions according to the comparison result, and generating a second notification message, wherein the second notification message is used for notifying service personnel to record the verification opinions in the inquiry letter to be verified so as to obtain a reply.
The method further comprises the following steps:
if the source type of the inquiry letter to be verified is an online source, generating a third notification message, wherein the third notification message is used for notifying the user to be verified to perform verification confirmation of the inquiry letter to be verified and feeding back confirmation information;
and after receiving the confirmation information fed back by the user to be verified, executing the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified.
The step of generating a reply based on the comparison result includes:
determining a verification opinion based on the comparison result;
and generating an electronic reply according to the verification opinion and the item to be verified.
The above operations can be implemented in the foregoing embodiments, and are not described in detail herein.
Wherein the storage medium may include: read Only Memory (ROM), Random Access Memory (RAM), magnetic or optical disks, and the like.
Since the computer program stored in the storage medium can execute the steps in any inquiry and certificate management method provided in the embodiments of the present application, the beneficial effects that can be achieved by any inquiry and certificate management method provided in the embodiments of the present application can be achieved, which are detailed in the foregoing embodiments and will not be described herein again.
The method, the apparatus, the storage medium, and the computer device for managing an inquiry and a certificate provided in the embodiments of the present application are described in detail above, and a specific example is applied in the present application to explain the principle and the implementation of the present application, and the description of the above embodiments is only used to help understanding the method and the core idea of the present application; meanwhile, for those skilled in the art, according to the idea of the present application, the specific implementation manner and the application scope may be changed, and in summary, the content of the present specification should not be construed as a limitation to the present application.
Claims (10)
1. A method of credential management, comprising:
acquiring an inquiry letter to be verified, and extracting items to be verified in the inquiry letter to be verified and information to be verified corresponding to each item to be verified, wherein the inquiry letter to be verified carries user information of a user to be verified;
acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item;
comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result;
and generating a reply based on the comparison result, and sending the reply to a target user sending the inquiry letter to be verified.
2. The method according to claim 1, wherein before the step of extracting the to-be-verified items in the to-be-verified item and the to-be-verified information corresponding to each of the to-be-verified items, the method further comprises:
determining the source type of the inquiry letter to be verified;
if the source type of the inquiry letter to be verified is an offline source, generating a file image according to the inquiry letter to be verified;
the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified comprises the following steps:
and performing picture identification processing on the file image, and extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified according to a preset identification mode.
3. The method of claim 2, wherein prior to the step of sending the reply to the target user who sent the challenge to be verified, the method further comprises:
generating a first notification message, wherein the first notification message is used for notifying service personnel to fill out a reply address;
the step of sending the reply to the target user who sends the inquiry letter to be verified comprises the following steps:
and sending the reply to a target user sending the inquiry letter to be verified according to the reply address filled by the service staff.
4. The method of claim 2, wherein the step of performing image recognition processing on the document image comprises:
and carrying out image recognition processing on the file image by adopting an OCR image recognition technology.
5. The method of claim 1, wherein generating a reply based on the comparison comprises:
and determining the verification opinions according to the comparison result, and generating a second notification message, wherein the second notification message is used for notifying service personnel to record the verification opinions in the inquiry letter to be verified so as to obtain a reply.
6. A method of claim 2, wherein the method further comprises:
if the source type of the inquiry letter to be verified is an online source, generating a third notification message, wherein the third notification message is used for notifying the user to be verified to perform verification confirmation of the inquiry letter to be verified and feeding back confirmation information;
and after receiving the confirmation information fed back by the user to be verified, executing the step of extracting the items to be verified in the inquiry letter to be verified and the information to be verified corresponding to each item to be verified.
7. The method of claim 6, wherein the step of generating a reply based on the comparison comprises:
determining a verification opinion based on the comparison result;
and generating an electronic reply according to the verification opinion and the item to be verified.
8. An inquiry and certificate management apparatus, comprising:
the system comprises an extraction module, a verification module and a verification module, wherein the extraction module is used for acquiring an inquiry letter to be verified, extracting items to be verified in the inquiry letter to be verified and information to be verified corresponding to each item to be verified, and the inquiry letter to be verified carries user information of a user to be verified;
the acquisition module is used for acquiring reference information corresponding to the to-be-verified item of the to-be-verified user according to the user information and the to-be-verified item;
the comparison module is used for comparing the to-be-verified information corresponding to each to-be-verified item with the reference information to obtain a comparison result;
and the first generation module is used for generating a reply based on the comparison result and sending the reply to the target user sending the inquiry and certification to be verified.
9. A computer-readable storage medium having stored thereon instructions adapted to be loaded by a processor to perform the steps of the method of claim 1 to 7.
10. A computer device comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the method of claim 1-7 when executing the program.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115619387A (en) * | 2022-11-22 | 2023-01-17 | 云账户技术(天津)有限公司 | Verification method and device of inquiry data, electronic equipment and storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115619387A (en) * | 2022-11-22 | 2023-01-17 | 云账户技术(天津)有限公司 | Verification method and device of inquiry data, electronic equipment and storage medium |
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