CN115049230A - Distribution method and device for collection cases - Google Patents
Distribution method and device for collection cases Download PDFInfo
- Publication number
- CN115049230A CN115049230A CN202210602973.7A CN202210602973A CN115049230A CN 115049230 A CN115049230 A CN 115049230A CN 202210602973 A CN202210602973 A CN 202210602973A CN 115049230 A CN115049230 A CN 115049230A
- Authority
- CN
- China
- Prior art keywords
- case
- collection
- urging
- matching degree
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
Abstract
The application discloses distribution method and device of collection cases, wherein the method comprises the following steps: the method comprises the steps of obtaining information of each person who hasten receipts and case information of each case hasten receipts, calculating the matching degree of the case hasten receipts and the person who hasten receipts aiming at each case hasten receipts, according to the information of the person who hasten receipts and the case information of the case hasten receipts, determining the person who hasten receipts with the highest matching degree for each case hasten receipts, and sending the case hasten receipts to the terminal where the person who hasten receipts with the highest matching degree is located. Therefore, the information of each person who hastens the collection and the case information of each case which hastens the collection are obtained, the information of the person who hastens the collection is matched with the case information of the case which hastens the collection, the collection hastens the collection of the person who hastens the collection can be considered, the collection hastens the collection difficulty of the case is also considered, the matching degree between the person who hastens the collection and the case which hastens the collection is analyzed, the case which hastens the collection is distributed to the person who hastens the collection with the highest matching degree of the case, and the case which hastens the collection can be reasonably distributed.
Description
Technical Field
The application relates to the field of intelligent distribution, in particular to a distribution method and device for collection prompting cases.
Background
With the continuous development of financial technology, loan phenomena are more and more common, post-loan collection cases are greatly increased, and more collection staff are required to process collection cases. Because the number of cases to be collected is large, the traditional mode of distributing the cases to be collected by a manager is gradually lagged behind, and the cases to be collected are distributed to the manager by adopting an on-line distribution system at present, so that the distribution speed of the cases to be collected is improved.
The distribution mode of the current collection cases generally adopts average distribution, does not consider the collection accelerating capacity of a collector, does not consider the collection accelerating difficulty of cases, leads to that each collection accelerating case cannot be reasonably processed, and each collector cannot reasonably develop collection accelerating business according to the self capacity, thereby influencing the overall collection accelerating efficiency and the collection accelerating experience of the collector.
How to reasonably distribute the collection-promoting cases to the collection-promoting personnel is a problem needing attention.
Disclosure of Invention
In view of the above problems, the present application provides a distribution method and device for catalytic recovery cases to improve catalytic recovery efficiency of the catalytic recovery cases.
In order to achieve the above object, the following specific solutions are proposed:
a distribution method of catalytic recovery cases, comprising:
acquiring information of each person and case information of each case;
aiming at each case for urging collection, for each person for urging collection, calculating the matching degree of the case for urging collection and the person for urging collection according to the information of the person for urging collection and the case information of the case for urging collection;
and for each case, determining the person who is matched with the case with the highest matching degree, and sending the case to the terminal where the person who is matched with the case with the highest matching degree is located.
Optionally, the information of the collection urging personnel includes:
the information of the skill level of the collector, the information of the intensity level of the collector, and the information of the position of the collector;
the case information of the collection case comprises the following steps:
the risk grade information of the case, the customer type information of the case, the last following person information of the case and the address information of the object of the case are urged to be received;
to each case of urging receipts, to each personnel of urging receipts, according to urge the information of receipts personnel with urge the case information of receipts case, calculate urge the receipts case with urge the matching degree of receipts personnel, include:
for each case of collection, for each person of collection:
determining the professional matching degree of the collection case and the collection staff according to the collection skill level information of the collection staff and the risk level information of the collection case;
and/or the presence of a gas in the gas,
determining the preference matching degree of the collection urging case and the collection urging personnel according to the information of the intensity level of the collection urging attitude of the collection urging personnel and the information of the client type of the collection urging case;
and/or the presence of a gas in the gas,
determining the intimacy matching degree of the collection urging case and the collection urging personnel according to whether the last follow-up person information of the collection urging case is the collection urging personnel;
and/or the presence of a gas in the gas,
determining the area matching degree of the collection urging case and the collection urging persons according to the position information of the collection urging persons and the address information of the collection urging objects of the collection urging case;
and determining the matching degree of the collection urging case and the collection urging personnel according to the professional matching degree, the preference matching degree, the intimacy matching degree and/or the region matching degree.
Optionally, determining the matching degree of the hasten case and the hasten person according to the professional matching degree, the preference matching degree, the intimacy matching degree, and/or the region matching degree, and includes:
and adding the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree to obtain the matching degree of the collection urging case and the collection urging personnel.
Optionally, the case information of the case to be hasten and collected includes the processing priority of the case to be hasten and collected;
after the information of each person who urges to collect and the case information of each case urge to collect are obtained, the method further comprises the following steps:
according to the processing priority of the collection cases, selecting a preset number of collection cases with the highest processing priority from the collection cases as candidate collection cases;
to each case of urging receipts, to each personnel of urging receipts, according to urge the information of receipts personnel with urge the case information of receipts case, calculate urge the receipts case with urge the matching degree of receipts personnel, include:
aiming at each case for urging collection in the candidate processing case, calculating the matching degree of each case for urging collection and each case for urging collection according to the information of each case for urging collection and the case information of each case for urging collection;
for each collection urging case, determining the collection urging person with the highest matching degree, and sending the collection urging case to the terminal where the collection urging person with the highest matching degree is located, wherein the steps comprise:
and for each candidate processing collection urging case, determining a collection urging person with the highest matching degree, and sending the collection urging case to the terminal where the collection urging person with the highest matching degree is located.
Optionally, the method further includes:
receiving a case taking instruction sent by a terminal where a plurality of persons to be admitted are located;
for each collection urging case, determining the collection urging personnel with the highest matching degree, and sending the collection urging case to the terminal where the collection urging personnel with the highest matching degree is located, wherein the steps of:
for each case, determining the person who is matched with the case with the highest matching degree among the persons who are sent to the terminals of the persons who are sent to take the case and correspond to the terminals of the persons who are sent to take the case, and sending the case to the terminal where the person who is matched with the case with the highest matching degree is located.
A catalytic case dispensing device comprising:
the information acquisition unit is used for acquiring information of each person who urges to receive and case information of each case which urges to receive;
the matching degree calculation unit is used for calculating the matching degree of the collection urging case and the collection urging personnel for each collection urging case according to the information of the collection urging personnel and the case information of the collection urging case;
and the case distribution unit is used for determining the collector matched with each case with the highest matching degree and sending the collector to the terminal where the collector matched with each case with the highest matching degree is located.
Optionally, the information of the collection urging personnel includes:
the information of the skill level of the collector, the information of the intensity level of the collector, and the information of the position of the collector;
the case information of the collection case comprises the following steps:
the risk grade information of the case, the client type information of the case, the last follow-up person information of the case and the address information of the object of the case are collected;
the matching degree calculation unit includes:
the professional matching degree determining unit is used for determining the professional matching degree of each collection urging case and each collection urging person according to the collection urging skill level information of the collection urging person and the risk level information of the collection urging case;
and/or the presence of a gas in the gas,
the preference matching degree determining unit is used for determining the preference matching degree of the hastening case and the hastening person for each hastening person according to the hastening attitude intensity grade information of the hastening person and the client type information of the hastening case;
and/or the presence of a gas in the gas,
the close matching degree determining unit is used for determining the close matching degree of the collection urging case and the collection urging personnel for each collection urging case according to whether the last follow-up person information of the collection urging case is the collection urging personnel;
and/or the presence of a gas in the atmosphere,
the area matching degree determining unit is used for determining the area matching degree of the collection urging case and the collection urging persons for each collection urging case according to the position information of the collection urging persons and the address information of the collection urging objects of the collection urging case;
and the case matching degree determining unit is used for determining the matching degree of the collection urging case and the collection urging persons according to the professional matching degree, the preference matching degree, the intimacy matching degree and/or the region matching degree.
Optionally, the case matching degree determining unit includes:
and the case matching degree determining subunit is used for adding the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree to obtain the matching degree of the collection urging case and the collection urging persons.
Optionally, the case information of the case to be hasten and collected includes the processing priority of the case to be hasten and collected;
the device also includes:
the preferential case extracting unit is used for selecting a preset number of hasten cases with the highest processing priority from all hasten cases as candidate processing hasten cases according to the processing priority of the hasten cases;
the matching calculation unit includes:
the matching calculation subunit is used for calculating the matching degree of the collection urging case and the collection urging persons according to the information of the collection urging persons and the case information of the collection urging case for each collection urging person aiming at each collection urging case in the candidate processing collection urging cases;
the case distribution unit includes:
and the first case distribution subunit is used for determining the collector matched with each candidate handling collection case with the highest matching degree and sending the collector to the terminal where the collector matched with the candidate handling collection case with the highest matching degree is located.
Optionally, the apparatus further comprises:
the case taking instruction receiving unit is used for receiving case taking instructions sent by terminals where a plurality of collection urging personnel are located;
the case distribution unit comprises:
and the second case distribution subunit determines the person who is matched with the case with the highest matching degree among the persons who are sent to the terminals of the persons who send the case taking instructions for each case, and sends the case to the terminal where the person who is matched with the case with the highest matching degree is located.
Borrow by above-mentioned technical scheme, this application is through obtaining each information of urging receipts personnel and each case information of urging receipts case, and with the information of urging receipts personnel and the case information matching of urging receipts case, can consider the ability of urging receipts personnel, also consider the degree of difficulty of urging receipts of case, the degree of matching between analysis urging receipts personnel and the case of urging receipts, and to urging receipts case to distribute the urging receipts case with urging receipts case matching degree the highest, make the case of urging receipts can the rational distribution, meanwhile, urging receipts personnel also can launch the work of urging receipts according to the ability of urging receipts of self, improve the efficiency of urging receipts case greatly.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the application. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
FIG. 1 is a schematic flow chart illustrating an implementation of a distributed collection catalyzing case according to an embodiment of the present disclosure;
FIG. 2 is a schematic structural diagram of an apparatus for implementing dispensing collection cases according to an embodiment of the present disclosure;
fig. 3 is a schematic structural diagram of an apparatus for implementing distribution catalytic recovery cases according to an embodiment of the present disclosure.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments in the present application without making any creative effort belong to the protection scope of the present application.
The scheme can be realized based on a terminal with data processing capacity, and the terminal can be a computer, a server, a cloud terminal and the like.
Next, as described with reference to fig. 1, the distribution method of catalytic recovery cases of the present application may include the following steps:
step S110, acquiring information of each collection urging person and case information of each collection urging case.
Specifically, the information of the person to be collected may be personal information of the person to be collected, average efficiency of collecting cases, and the like, and the case information of the case to be collected may be customer information of the case to be collected, difficulty level of collecting cases, and the like.
Step S120, aiming at each case for urging collection, and for each person for urging collection, calculating the matching degree of the case for urging collection and the person for urging collection according to the information of the person for urging collection and the case information of the case for urging collection.
Specifically, whether each collection urging case is matched with each collection urging person or not can be analyzed by comparing the information of the collection urging persons with the case information of the collection urging cases, so that the adaptation condition of the collection urging persons to the collection urging cases is obtained, and the matching degree of the collection urging cases and the collection urging persons is calculated.
And S130, for each case of urging receipt, determining the urging recipient with the highest matching degree, and sending the case of urging receipt to the terminal where the urging recipient with the highest matching degree is located.
Specifically, in each case of urging receipts, with the case of urging receipts that the personnel matching degree is the highest can show urge receipts personnel to be most suitable for handling this case of urging receipts, by urge receipts personnel to handle the efficiency of urging receipts of this case of urging receipts is the highest.
The distribution method of hasten receipts case that this embodiment provided is through the case information that obtains each information of hastening receipts personnel and each hastening receipts case to with the information of hastening receipts personnel and the case information matching of hastening receipts case, can consider the hastening receipts ability of hastening receipts personnel, also consider the hastening receipts degree of difficulty of case, the matching degree between analysis hastening receipts personnel and the hastening receipts case, and to hastening receipts case with the hastening receipts personnel distribution that hastening receipts case matching degree is the highest, make hastening receipts case can the rational distribution.
In some embodiments of the present application, in consideration of the need to match the collection staff with the collection case, the information of the collection staff mentioned in the above embodiments may include: the information of the skill level of the person to be urged is urged to be received, the information of the intensity level of the urging attitude of the person to be urged to be received, and the information of the position of the person to be urged to be received.
Specifically, the hastening skill of the hastening person may indicate the hastening ability of the hastening person for the hastening case, and the hastening skill level information of the hastening person may indicate the height degree of the hastening ability of the hastening person for the hastening case. The strong and hard hastening attitude of the hastening and receiving personnel can indicate that the hastening and receiving personnel is good at the style of the case to be hastened and received.
For example, the collection skill level information of the collector may be classified into three levels, i.e., high, medium, and low, and the grades correspond to 1, 2, and 3 points, respectively. The information of the strong and hard level of the income hastening attitude of the income hastening personnel can be divided into three levels of mild persuasion, rational supervision and urge and strict negotiation, and the grades respectively correspond to 1, 2 and 3.
The case information of the collection case mentioned in the above embodiment may include: urging to receive the risk grade information of the case, urging to receive the customer type information of the case, urging to receive the last following person information of the case, urging to receive the urging object address information of the case.
Specifically, the risk level information of the hastening case may indicate the hastening difficulty of the hastening case.
For example, the risk level information of the collection case may be classified into three levels, i.e., high, medium, and low, and the grades correspond to 1, 2, and 3 points, respectively. The customer type information of the case to be collected can be divided into even excess type, inertial excess type and high-risk type, and the grades respectively correspond to 1, 2 and 3.
For each case that is hasten to collect and is referred to in the step S120, for each person that hasten to collect, a process of calculating a matching degree between the case that hasten to collect and the person that hasten to collect according to information of the person that hasten to collect and case information of the case that hasten to collect is described, and the process may include the following several cases:
the method comprises the steps of firstly, aiming at each case of urging receipts, and for each person of urging receipts, determining the professional matching degree of the case of urging receipts and the person of urging receipts according to the skill level information of urging receipts of the person of urging receipts and the risk level information of the case of urging receipts.
It can be understood that the person who hastens the high-level skill for collection is more suitable for receiving the case that hastens the high-level risk, and the person who hastens the low-level skill for collection is not suitable for receiving the case that hastens the high-level risk, so that the professional matching degree of each person who hastens the collection with the case that hastens the high-level risk is higher.
For example, for an acquirer with high acquisition skill level information, the level is divided into 1 point, and if an acquirer is confronted with an acquisition case with a level of risk level information divided into 3 points, the professional matching degree is 10 points minus the absolute value of the difference between 1 point and 3 points, which is 8 points. If the risk level information is classified into 1-point collection cases, the professional matching degree is 10 points minus the absolute value of the difference between 1 point and 1 point, namely 10 points.
And secondly, aiming at each case of urging receipts, determining the preference matching degree of the case of urging receipts and the case of urging receipts for each person of urging receipts according to the intensity level information of the urging receipts of the person of urging receipts and the client type information of the case of urging receipts.
It can be understood that the person who hastens the high-degree of income is more suitable for accepting the high-risk type of income hastening case, the person who hastens the low-degree of income is not suitable for accepting the high-risk type of income hastening case, but is suitable for accepting the even excess type of income hastening case, so that the preference matching degree of the person who hastens the high-degree of income with the person who hastens the high-degree of income hastening case is higher.
For example, for the person who is forced to receive a strict negotiation, the level of the strong and hard level information of the forcing level is divided into 3 points, and if a case is forced to receive a case with a client type of 3 points (high risk type), the preference matching degree is 10 points minus the absolute value of the difference between 3 points and 3 points, namely 10 points. If the customer type is classified into 1-point (even-overdue type) collection cases, the preference matching degree is 10 points minus the absolute value of the difference between 3 points and 1 points, namely 8 points.
And thirdly, aiming at each case for urging collection, determining the closeness matching degree of the case for urging collection and the person for urging collection according to whether the information of the last follower of the case for urging collection is the person for urging collection.
It can be understood that if the last person who urges to collect the case is the urging person, the customer who urges to collect the case has a higher acceptance of the urging person and a higher degree of closeness matching.
For example, if the last person to be followed information of the case a is the person B, the degree of closeness match for the person B is 3 points, and the degree of closeness match for the other persons is 0 points.
And fourthly, aiming at each case of urging receipts, for each person of urging receipts, determining the area matching degree of the case of urging receipts and the person of urging receipts according to the position information of the person of urging receipts and the address information of the object of urging receipts of the case of urging receipts.
It can be understood that the distance of the customer who hastens the receipts of the person and hastens the receipts also is the factor that influences the degree of matching, and to each hastens the receipts person, if hastens the receipts object distance of the receipts person hastens the receipts person to be close, hastens the receipts person and probably more actively handle hastens the receipts person, then hastens the receipts person with the regional degree of matching of the receipts person is higher, otherwise is lower.
For example, for the person who asks for collection A, the distance between the customer location of the case that the person is collecting the case B and the position of the person who asks for collection A is within 2km, and the matching degree of the area between the person who asks for collection A and the case that the person who asks for collection B is 3 minutes. And if the distance between the customer of the case B and the person A is within 3km beyond 2km, the matching degree of the area of the person A and the case B is 2 minutes. And if the distance between the customer of the case B and the person A is within 5km beyond 3km, the matching degree of the area of the person A and the case B is 1 minute. If the distance between the customer location of the case B and the person to be collected is beyond 5km, the matching degree of the area of the person to be collected and the case B is 0 min.
And determining the matching degree of the collection urging case and the collection urging personnel according to the professional matching degree, the preference matching degree, the intimacy matching degree and/or the region matching degree.
Specifically, the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree can be indexes for evaluating the matching degree of the case with the person who urges to receive. One or more indexes can be selected to evaluate the matching degree of the collection urging case and the collection urging personnel, and the higher the matching degree is, the collection urging case is more suitable to be distributed to the collection urging personnel.
The distribution method for the case urging to be collected provided by this embodiment is to respectively determine the professional matching degree, the preferred matching degree, the intimacy matching degree and the region matching degree of the case urging to be collected and the urging person by analyzing the urging skill level information of the urging person and the risk level information of the case urging to be collected, the urging attitude intensity level information of the urging person and the client type information of the case urging to be collected, whether the last following person information of the case urging to be collected is matched with the urging person, the position information of the urging person and the urging object address information of the case urging to be collected, and comprehensively obtain the matching degree of the case urging to be collected and the urging person, so that the suitability degree of the urging person to the case urging to be collected can be more accurately positioned.
In some embodiments of the present application, a process of determining a matching degree of the hastening case and the hastening person according to the professional matching degree, the preference matching degree, the intimacy matching degree, and/or the region matching degree mentioned in the above embodiments is introduced, and the process may include:
and adding the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree to obtain the matching degree of the collection urging case and the collection urging personnel.
It can be understood that the higher the scores of the professional matching degree, the preference matching degree, the intimacy matching degree and the regional matching degree are, the more suitable the collection urging case to be distributed to the collection urging personnel can be represented, so the professional matching degree, the preference matching degree, the intimacy matching degree and the regional matching degree can be added, the obtained total score is used as the matching degree of the collection urging case and the collection urging personnel, the higher the matching degree is, the more suitable the four indexes of the comprehensive professional matching degree, the preference matching degree, the intimacy matching degree and the regional matching degree are represented, and the collection urging personnel is more suitable for processing the collection urging case.
In view of the huge number of cases to be collected, the cases to be collected need to be pre-processed so as to distribute the cases to the persons to be collected more reasonably.
Specifically, the processing priority of the collection case may indicate the urgency of the collection case to be processed.
In some embodiments of the present application, after the step S110, obtaining information of each collection urging person and case information of each collection urging case, a process of screening out collection urging cases to be preferentially processed is further included, specifically, the process may include:
and according to the processing priority of the collection cases, selecting a preset number of collection cases with the highest processing priority from the collection cases as candidate collection cases.
It can be understood that the higher the processing priority of the hasten receipts is, the higher the urgency of hasten receipts needs to be processed is represented, so the hasten receipts need to be processed preferentially, and the hasten receipts with the highest processing priority in a preset number can be selected from each hasten receipts to serve as candidate processing hasten receipts.
Specifically, the preset number can represent the number of the cases to be collected, which need to be distributed to the collection staff, and the specific numerical value of the preset number can be customized.
It can be understood that after determining a plurality of candidate processing hastening case of preferential processing, hastening case that matching degree needs to be calculated for each hastening case is a plurality of candidate processing hastening case, based on this, the above step S120, for each hastening case, according to hastening case information and hastening case information, calculating hastening case and hastening case matching degree process can include:
aiming at each case hasten receipts in the candidate processing hasten receipts, for each hasten receipts personnel, calculating the matching degree of the hasten receipts and the hasten receipts according to the information of the hasten receipts and the case information of the hasten receipts.
It can be understood that, after determining a plurality of candidate handling hasty cases to be handled preferentially, the hasty case assigned to the hasty person may be selected from the plurality of candidate handling hasty cases, based on which, in the above step S130, for each hasty case, the hasty person with the highest matching degree is determined, and the process of sending the hasty case to the terminal where the hasty person with the highest matching degree is located may include:
and for each case of the candidate handling and hastening cases, determining the hastening person with the highest matching degree, and sending the hastening case to the terminal where the hastening person with the highest matching degree is located.
The distribution method of hasten receipts case that this embodiment provided selects the hasten receipts case of the predetermined quantity that the processing priority is the highest from each hasten receipts case through the processing priority of hasten receipts case, hasten receipts case as the candidate processing for hasten receipts case to hasten receipts that personnel's distribution was hasten receipts to the hasten receipts case that the emergency degree is higher, can rationally deal with the case and hasten receipts the requirement.
In view of slowing down the work pressure of urging receipts personnel, improve the efficiency of urging receipts personnel, some embodiments of the application still include the process that makes the personnel of urging receipts freely take a case, and is concrete, this process can include:
and receiving a case fetching instruction sent by a terminal where a plurality of receiving-urging persons are located.
It can be understood that each person who urges to receive can choose whether to fetch a case by oneself, if fetch a case then can send the instruction of fetching a case to urging to receive the case dispatch terminal, can urge case work by elasticity, slows down and urges to receive operating pressure.
It can be understood that when a case taking instruction sent by a terminal where an acquirer is located is received, an acquirer corresponding to the instruction sending terminal can be selected as an acquirer prompting case sending object, so that the matching degree of the acquirer prompting and the case prompting can be analyzed only for the acquirer corresponding to the instruction sending terminal, and the acquirer with the highest matching degree with each case prompting is determined among the acquirers, and the acquirer is sent to the case prompting case. Based on this, the process of determining the person who is matched with the collection case with the highest matching degree for each collection case in the step S130, and sending the collection case to the terminal where the person who is matched with the collection case with the highest matching degree is described, which may include:
for each case of urging receipt, determining the urging and receiving personnel with the highest matching degree in the urging and receiving personnel corresponding to each terminal of the urging and receiving personnel sending the case taking instruction, and sending the urging and receiving case to the terminal of the urging and receiving personnel with the highest matching degree.
The distribution method for the case collection urging device provided by the embodiment enables collection urging personnel to independently collect cases by receiving case collection instructions sent by the terminals where the collection urging personnel are located, can slow down the collection urging working pressure of the collection urging personnel, improves the collection urging efficiency of the collection urging personnel, and meanwhile can reduce the number of times of analyzing the matching degree of each collection urging case and the collection urging personnel due to the reduction of the number of the collection urging personnel, so that the distribution efficiency of the collection urging cases is improved.
The device for realizing distribution hastening case provided by the embodiment of the present application is described below, and the device for realizing distribution hastening case described below and the method for realizing distribution hastening case described above can be referred to correspondingly.
Referring to fig. 2, fig. 2 is a schematic structural diagram of a device for realizing distribution catalytic recovery cases disclosed in the embodiments of the present application.
As shown in fig. 2, the apparatus may include:
the information acquisition unit 11 is used for acquiring information of each person and case information of each case;
the matching degree calculating unit 12 is used for calculating the matching degree of the collection urging case and the collection urging persons according to the information of the collection urging persons and the case information of the collection urging case for each collection urging case;
and the case distribution unit 13 is used for determining the collector matched with each case with the highest matching degree, and sending the case with the highest matching degree to the terminal where the collector is located.
Optionally, the information of the collection urging personnel includes:
the information of the skill level of the collector, the information of the intensity level of the collector, and the information of the position of the collector;
the case information of the collection case comprises the following steps:
the risk grade information of the case, the client type information of the case, the last follow-up person information of the case and the address information of the object of the case are collected;
the matching degree calculation unit 12 includes:
the professional matching degree determining unit is used for determining the professional matching degree of each collection urging case and each collection urging person according to the collection urging skill level information of the collection urging person and the risk level information of the collection urging case;
and/or the presence of a gas in the gas,
the preference matching degree determining unit is used for determining the preference matching degree of the hastening case and the hastening person for each hastening person according to the hastening attitude intensity grade information of the hastening person and the client type information of the hastening case;
and/or the presence of a gas in the gas,
the close matching degree determining unit is used for determining the close matching degree of the collection urging case and the collection urging personnel for each collection urging case according to whether the last follow-up person information of the collection urging case is the collection urging personnel;
and/or the presence of a gas in the gas,
the area matching degree determining unit is used for determining the area matching degree of the collection urging case and the collection urging persons for each collection urging case according to the position information of the collection urging persons and the address information of the collection urging objects of the collection urging case;
and the case matching degree determining unit is used for determining the matching degree of the collection urging case and the collection urging persons according to the professional matching degree, the preference matching degree, the intimacy matching degree and/or the region matching degree.
Optionally, the case matching degree determining unit includes:
and the case matching degree determining subunit is used for adding the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree to obtain the matching degree of the collection urging case and the collection urging personnel.
Optionally, the case information of the case to be hasten and collected includes the processing priority of the case to be hasten and collected;
the device also includes:
the preferential case extracting unit is used for selecting a preset number of hasten cases with the highest processing priority from all hasten cases as candidate processing hasten cases according to the processing priority of the hasten cases;
the matching calculation unit 12 includes:
the matching calculation subunit is used for calculating the matching degree of the collection urging case and the collection urging persons according to the information of the collection urging persons and the case information of the collection urging case for each collection urging person aiming at each collection urging case in the candidate processing collection urging cases;
the case distributing unit 13 includes:
and the first case distribution subunit is used for determining the collector matched with each candidate handling collection case with the highest matching degree and sending the collector to the terminal where the collector matched with the candidate handling collection case with the highest matching degree is located.
Optionally, the apparatus further comprises:
the case taking instruction receiving unit is used for receiving case taking instructions sent by terminals where a plurality of collection urging personnel are located;
the case distributing unit 13 includes:
and the second case distribution subunit determines the person who is matched with the case with the highest matching degree among the persons who are sent to the terminals of the persons who send the case taking instructions for each case, and sends the case to the terminal where the person who is matched with the case with the highest matching degree is located.
The device of collecting case is urged in distribution that this application embodiment provided can be applied to and urge case distribution equipment, like terminal: mobile phones, computers, etc. Optionally, fig. 3 shows a block diagram of a hardware structure of the catalytic case distribution device, and referring to fig. 3, the hardware structure of the catalytic case distribution device may include: at least one processor 1, at least one communication interface 2, at least one memory 3 and at least one communication bus 4;
in the embodiment of the application, the number of the processor 1, the communication interface 2, the memory 3 and the communication bus 4 is at least one, and the processor 1, the communication interface 2 and the memory 3 complete mutual communication through the communication bus 4;
the processor 1 may be a central processing unit CPU, or an application Specific Integrated circuit asic, or one or more Integrated circuits configured to implement embodiments of the present invention, etc.;
the memory 3 may include a high-speed RAM memory, and may further include a non-volatile memory (non-volatile memory) or the like, such as at least one disk memory;
wherein the memory stores a program and the processor can call the program stored in the memory, the program for:
acquiring information of each person and case information of each case;
aiming at each case for urging collection, for each person for urging collection, calculating the matching degree of the case for urging collection and the person for urging collection according to the information of the person for urging collection and the case information of the case for urging collection;
and for each case, determining the person who is matched with the case with the highest matching degree, and sending the case to the terminal where the person who is matched with the case with the highest matching degree is located.
Alternatively, the detailed function and the extended function of the program may be as described above.
Embodiments of the present application further provide a storage medium, where a program suitable for execution by a processor may be stored, where the program is configured to:
acquiring information of each person and case information of each case;
aiming at each case for urging collection, for each person for urging collection, calculating the matching degree of the case for urging collection and the person for urging collection according to the information of the person for urging collection and the case information of the case for urging collection;
and for each case, determining the person who is matched with the case with the highest matching degree, and sending the case to the terminal where the person who is matched with the case with the highest matching degree is located.
Alternatively, the detailed function and the extended function of the program may be as described above.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, the embodiments may be combined as needed, and the same and similar parts may be referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A distribution method of catalytic recovery cases is characterized by comprising the following steps:
acquiring information of each person and case information of each case;
aiming at each case for urging collection, for each person for urging collection, calculating the matching degree of the case for urging collection and the person for urging collection according to the information of the person for urging collection and the case information of the case for urging collection;
and for each case, determining the person who is matched with the case with the highest matching degree, and sending the case to the terminal where the person who is matched with the case with the highest matching degree is located.
2. The method of claim 1, wherein the information of the acquirer comprises:
the information of the skill level of the collector, the information of the intensity level of the collector, and the information of the position of the collector;
the case information of the collection case comprises the following steps:
the risk grade information of the case, the client type information of the case, the last follow-up person information of the case and the address information of the object of the case are collected;
to each case of urging receipts, to each personnel of urging receipts, according to urge the information of receipts personnel with urge the case information of receipts case, calculate urge the receipts case with urge the matching degree of receipts personnel, include:
for each hasten case, for each hasten person:
determining the professional matching degree of the collection case and the collection staff according to the collection skill level information of the collection staff and the risk level information of the collection case;
and/or the presence of a gas in the gas,
determining the preference matching degree of the collection urging case and the collection urging personnel according to the information of the intensity level of the collection urging attitude of the collection urging personnel and the information of the client type of the collection urging case;
and/or the presence of a gas in the gas,
determining the closeness matching degree of the collection urging case and the collection urging personnel according to whether the information of the last following person of the collection urging case is that of the collection urging personnel;
and/or the presence of a gas in the gas,
determining the area matching degree of the collection urging case and the collection urging persons according to the position information of the collection urging persons and the address information of the collection urging objects of the collection urging case;
and determining the matching degree of the collection urging case and the collection urging personnel according to the professional matching degree, the preference matching degree, the intimacy matching degree and/or the region matching degree.
3. The method according to claim 2, wherein determining the matching degree of the hastening case and the hastening personnel according to the professional matching degree, the preference matching degree, the close matching degree, and/or the region matching degree comprises:
and adding the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree to obtain the matching degree of the collection urging case and the collection urging personnel.
4. The method according to claim 1, wherein the case information of the hasten case comprises a treatment priority of the hasten case;
after the information of each person who urges to collect and the case information of each case urge to collect are obtained, the method further comprises the following steps:
according to the processing priority of the collection cases, selecting a preset number of collection cases with the highest processing priority from the collection cases as candidate collection cases;
to each case of urging receipts, to each personnel of urging receipts, according to urge the information of receipts personnel with urge the case information of receipts case, calculate urge the receipts case with urge the matching degree of receipts personnel, include:
aiming at each case for urging collection in the candidate processing case, calculating the matching degree of each case for urging collection and each case for urging collection according to the information of each case for urging collection and the case information of each case for urging collection;
for each collection urging case, determining the collection urging person with the highest matching degree, and sending the collection urging case to the terminal where the collection urging person with the highest matching degree is located, wherein the steps comprise:
and for each case of the candidate handling and hastening cases, determining the hastening person with the highest matching degree, and sending the hastening case to the terminal where the hastening person with the highest matching degree is located.
5. The method of claim 1, further comprising:
receiving case fetching instructions sent by terminals where a plurality of receiving-urging persons are located;
for each collection urging case, determining the collection urging personnel with the highest matching degree, and sending the collection urging case to the terminal where the collection urging personnel with the highest matching degree is located, wherein the steps of:
for each case, determining the person who is matched with the case with the highest matching degree among the persons who are sent to the terminals of the persons who are sent to take the case and correspond to the terminals of the persons who are sent to take the case, and sending the case to the terminal where the person who is matched with the case with the highest matching degree is located.
6. A catalytic case dispensing device, comprising:
the information acquisition unit is used for acquiring information of each person who urges to receive and case information of each case which urges to receive;
the matching degree calculation unit is used for calculating the matching degree of the collection urging case and the collection urging personnel for each collection urging case according to the information of the collection urging personnel and the case information of the collection urging case;
and the case distribution unit is used for determining the collector matched with each case with the highest matching degree and sending the collector to the terminal where the collector matched with each case with the highest matching degree is located.
7. The apparatus of claim 6, wherein the information of the acquirer comprises:
the information of the skill level of the collector, the information of the intensity level of the collector, and the information of the position of the collector;
the case information of the case collection urging comprises the following steps:
the risk grade information of the case, the client type information of the case, the last follow-up person information of the case and the address information of the object of the case are collected;
the matching degree calculation unit includes:
the professional matching degree determining unit is used for determining the professional matching degree of each collection urging case and each collection urging person according to the collection urging skill level information of the collection urging person and the risk level information of the collection urging case;
and/or the presence of a gas in the gas,
the preference matching degree determining unit is used for determining the preference matching degree of the hastening case and the hastening person for each hastening person according to the hastening attitude intensity grade information of the hastening person and the client type information of the hastening case;
and/or the presence of a gas in the gas,
the close matching degree determining unit is used for determining the close matching degree of the collection urging case and the collection urging personnel for each collection urging case according to whether the last follow-up person information of the collection urging case is the collection urging personnel;
and/or the presence of a gas in the gas,
the area matching degree determining unit is used for determining the area matching degree of the collection urging case and the collection urging persons for each collection urging case according to the position information of the collection urging persons and the address information of the collection urging objects of the collection urging case;
and the case matching degree determining unit is used for determining the matching degree of the collection urging case and the collection urging persons according to the professional matching degree, the preference matching degree, the intimacy matching degree and/or the region matching degree.
8. The apparatus of claim 7, wherein the case matching degree determining unit comprises:
and the case matching degree determining subunit is used for adding the professional matching degree, the preference matching degree, the intimacy matching degree and the region matching degree to obtain the matching degree of the collection urging case and the collection urging persons.
9. The device according to claim 6, wherein the case information of the hasten case comprises a treatment priority of the hasten case;
the device also includes:
the preferential case extracting unit is used for selecting a preset number of hasten cases with the highest processing priority from all hasten cases as candidate processing hasten cases according to the processing priority of the hasten cases;
the matching calculation unit includes:
the matching calculation subunit is used for calculating the matching degree of the collection urging case and the collection urging personnel for each collection urging case according to the information of the collection urging personnel and the case information of the collection urging case;
the case distribution unit includes:
and the first case distribution subunit is used for determining the collector matched with each candidate handling collection case with the highest matching degree and sending the collector to the terminal where the collector matched with the candidate handling collection case with the highest matching degree is located.
10. The apparatus of claim 6, further comprising:
the case taking instruction receiving unit is used for receiving case taking instructions sent by terminals where a plurality of collection urging personnel are located;
the case distribution unit includes:
and the second case distribution subunit determines the receiver with the highest matching degree among the receivers corresponding to the receiver terminals sending the case taking instruction for each case, and sends the receiver to the terminal where the receiver with the highest matching degree is located.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210602973.7A CN115049230A (en) | 2022-05-30 | 2022-05-30 | Distribution method and device for collection cases |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210602973.7A CN115049230A (en) | 2022-05-30 | 2022-05-30 | Distribution method and device for collection cases |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN115049230A true CN115049230A (en) | 2022-09-13 |
Family
ID=83159012
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210602973.7A Pending CN115049230A (en) | 2022-05-30 | 2022-05-30 | Distribution method and device for collection cases |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN115049230A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116957239A (en) * | 2023-06-29 | 2023-10-27 | 上海数禾信息科技有限公司 | Distribution method and device for to-be-urged receipt, computer equipment and storage medium |
-
2022
- 2022-05-30 CN CN202210602973.7A patent/CN115049230A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116957239A (en) * | 2023-06-29 | 2023-10-27 | 上海数禾信息科技有限公司 | Distribution method and device for to-be-urged receipt, computer equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN111352808B (en) | Alarm data processing method, device, equipment and storage medium | |
| CN111917878B (en) | Message processing method, device, equipment and storage medium | |
| CN110378575B (en) | Overdue event refund collection method and device and computer readable storage medium | |
| CN110084658B (en) | Method and device for matching articles | |
| CN110807699B (en) | Overdue event payment collection method and device and computer readable storage medium | |
| CN112750030B (en) | Risk pattern recognition method, apparatus, device and computer readable storage medium | |
| EP2495696A1 (en) | Management server, population information calculation management server, zero population distribution area management method, and population information calculation method | |
| CN115049230A (en) | Distribution method and device for collection cases | |
| CN113543117B (en) | Prediction method and device for number portability user and computing equipment | |
| CN110782341A (en) | Business collection method, device, equipment and medium | |
| CN111626767B (en) | Resource data issuing method, device and equipment | |
| CN113792782A (en) | Track monitoring method and device for operating vehicle, storage medium and computer equipment | |
| CN113923529A (en) | Live broadcast wheat connecting method, device, equipment and storage medium | |
| CN113657634A (en) | Bank branch queuing waiting time prediction method and device | |
| CN111126071A (en) | Method and device for determining questioning text data and data processing method of customer service group | |
| CN111400520B (en) | Face recognition library construction method, face payment method, device and system | |
| CN112801145A (en) | Safety monitoring method and device, computer equipment and storage medium | |
| CN112486676B (en) | Data sharing and distributing device based on edge calculation | |
| CN113283517B (en) | Household service matching method, system and computer equipment | |
| CN113342978A (en) | City event processing method and device | |
| CN112764923A (en) | Computing resource allocation method and device, computer equipment and storage medium | |
| CN111091262A (en) | Distribution resource recall method, device, server and storage medium | |
| CN112434877A (en) | Smart city data processing method and device based on cloud computing | |
| CN112488748A (en) | Data identifier matching method and device, storage medium and computing equipment | |
| CN108989063A (en) | Processing method, device, equipment and the readable storage medium storing program for executing of group's account data |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |