CN115049085A - Method and device for reminding reservation service of bank outlets - Google Patents
Method and device for reminding reservation service of bank outlets Download PDFInfo
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Abstract
The invention discloses a method and a device for reminding reservation service of a bank outlet, which relate to computer data processing and comprise the following steps: when the service application reservation is successful, acquiring service application information of a corresponding user; determining material information required to be carried by each user according to the type of the pre-transacted service of each user; determining the sending time of each user reminding message according to the pre-transaction service time, the pre-transaction service type and a preset timing rule of each user, and calculating the sending waiting time of each user reminding message; establishing a delay queue according to each user reminding message and the corresponding sending waiting time; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length; adding each reminding message to a corresponding position in a time wheel according to the sending waiting time of each reminding message in the plurality of reminding messages; and polling the time wheel according to a time wheel algorithm, and triggering each reminding message in the time wheel to be sent to the corresponding user, so that the user experience is improved.
Description
Technical Field
The invention relates to the technical field of computer data processing, in particular to a method and a device for reminding reservation services of a bank branch.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, when a user selects to go to a bank outlet for service handling, the time of the service to be handled can be reserved firstly in order to save time, and then the service is handled at the bank outlet according to the reserved time. However, a user often finds that the business cannot be handled because the user forgets materials such as an identity card, a passbook and the like when arriving at a bank outlet or handling at a bank counter; at the moment, the user only can give up the transaction, or after the materials are taken (sometimes, other units are required to make proofs for the materials), the user can reserve the transaction again, thereby wasting banking resources and user time, and having poor user experience.
In view of the above problems, no effective solution has been proposed.
Disclosure of Invention
The embodiment of the invention provides a timing reminding method of reserved business of a bank outlet, which is used for improving the utilization rate of bank business resources, saving user time and improving user experience and comprises the following steps:
when the service application reservation is successful, acquiring service application information of a corresponding user, wherein the service application information comprises the following information of each user: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user;
determining the sending time of reminding information of each user according to the pre-transaction time, the pre-transaction service type and a preset timing rule of each user, wherein the reminding information comprises material information required to be carried by each user;
calculating the sending waiting time of each user reminding message according to the sending time of each user reminding message;
establishing a delay queue according to each user reminding message and the corresponding sending waiting time, wherein the delay queue comprises reminding messages arranged according to the waiting time; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length;
adding each reminding message to a corresponding position in a time wheel according to the sending waiting time of each reminding message in the plurality of reminding messages, wherein the time wheel is configured in advance according to the range of preset time;
polling the time wheel according to a time wheel algorithm, and sequentially triggering each reminding message in the time wheel to be sent to a corresponding user.
The embodiment of the invention also provides a timing reminding device for the reserved service of the bank outlets, which is used for improving the utilization rate of bank service resources, saving the time of a user and improving the user experience, and comprises the following steps:
a service application information obtaining module, configured to obtain service application information of a corresponding user when a service application reservation is successful, where the service application information includes, for each user: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user;
the sending time determining module is used for determining the sending time of the reminding information of each user according to the pre-transaction time, the pre-transaction type and the preset timing rule of each user, wherein the reminding information comprises material information which is required to be carried by each user;
the time length calculation module is used for calculating the sending waiting time length of each user reminding message according to the sending time of each user reminding message;
the device comprises an establishing and polling module, a sending and polling module and a receiving module, wherein the establishing and polling module is used for establishing a delay queue according to each user reminding message and corresponding sending waiting time, and the delay queue comprises reminding messages arranged according to the waiting time; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length;
the adding module is used for adding each reminding information to a corresponding position in a time wheel according to the sending waiting time of each reminding information in the reminding information, and the time wheel is configured in advance according to the range of preset time;
and the triggering module is used for polling the time wheel according to a time wheel algorithm and sequentially triggering each reminding message in the time wheel to be sent to the corresponding user.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the timing reminding method of the reservation service of the bank branch when executing the computer program.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the timed reminding method of the reserved service of the bank outlets is realized.
The embodiment of the invention also provides a computer program product, which comprises a computer program, and the computer program is executed by a processor to realize the timing reminding method of the reserved service of the bank branch.
In the embodiment of the invention, when the service application reservation is successful, the service application information of the corresponding user is obtained, wherein the service application information comprises the following information of each user: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user; determining the sending time of reminding information of each user according to the pre-transaction time, the pre-transaction service type and a preset timing rule of each user, wherein the reminding information comprises material information required to be carried by each user; calculating the sending waiting time of each user reminding message according to the sending time of each user reminding message; establishing a delay queue according to each user reminding information and the corresponding sending waiting time length, wherein the delay queue comprises the reminding information arranged according to the waiting time length; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length; adding each reminding message to a corresponding position in a time wheel according to the sending waiting time of each reminding message in the plurality of reminding messages, wherein the time wheel is configured in advance according to the range of preset time; the time wheels are polled according to the time wheel algorithm, and each reminding information in the time wheels is triggered to be sent to the corresponding user in sequence, so that the utilization rate of banking service resources can be improved, the time of the user is saved, and the user experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
FIG. 1 is a flow chart of a process of a method for reminding an appointment of a banking outlet in an embodiment of the present invention;
FIG. 2 is a flow chart of a method for adding reminder information to a time wheel in an embodiment of the present invention;
FIG. 3 is a flowchart of a method for a user to request a modification request at a service pre-transaction time according to an embodiment of the present invention;
FIG. 4 is a flowchart of a method for a user to request a pre-transaction service type modification request according to an embodiment of the present invention;
FIG. 5 is a flowchart of a method for a user to cancel service application information in an embodiment of the present invention;
FIG. 6 is a schematic structural diagram of an expressway toll information processing apparatus according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an embodiment of a reminding device for an appointment service at a bank branch in the embodiment of the present invention;
fig. 8 is a schematic structural diagram of an embodiment of a reminding device for an appointment service at a bank branch in the embodiment of the present invention;
fig. 9 is a schematic structural diagram of an embodiment of a reminding device for an appointment service at a banking outlet in the embodiment of the present invention;
fig. 10 is a schematic structural diagram of a computer device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Fig. 1 is a processing flow chart of a reminding method of a banking outlet reservation service in the embodiment of the present invention. As shown in fig. 1, the method for reminding an appointment service at a bank branch in the embodiment of the present invention may include:
103, calculating the sending waiting time of each user reminding message according to the sending time of each user reminding message;
104, establishing a delay queue according to each user reminding message and the corresponding sending waiting time, wherein the delay queue comprises the reminding messages arranged according to the waiting time; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length;
105, adding each reminding information to a corresponding position in a time wheel according to the sending waiting time of each reminding information in the plurality of reminding information, wherein the time wheel is configured in advance according to the range of preset time;
and 106, polling the time wheel according to a time wheel algorithm, and sequentially triggering each reminding information in the time wheel to be sent to a corresponding user.
Firstly, when the service application reservation is successful, service application information of a corresponding user can be acquired, wherein the service application information comprises the following information of each user: the pre-handling service time and the pre-handling service type (account opening service, deposit and withdrawal service, loan service and personal credit investigation service); determining material information (identity certification material, certification material prescribed by a working unit and economic capability certification material) required to be carried by each user according to the type of business transacted by each user;
and then, determining the sending time of the reminding information of each user according to the pre-transaction time, the pre-transaction service type and a preset timing rule of each user, wherein the reminding information comprises material information required to be carried by each user. In specific implementation, the timing rule may be according to: the average path time of the historical user arriving at the bank outlets, the average waiting time of the historical user starting to transact the business and the average transaction time of different business types are preset. For example, the user a successfully reserves a loan transaction at 2 pm at a banking outlet B at 10 am, and if the average route time for the historical user to reach the banking outlet B is 40 minutes, the average waiting time for the historical user to start transaction at the banking outlet B is 1 hour, and the average transaction time for the loan transaction is 30 minutes, it may be determined that the sending time of the user a reminder information is 11 pm and 50 minutes.
Then, the sending waiting time of each user reminding message can be calculated according to the sending time of each user reminding message, and a delay queue is established according to each user reminding message and the corresponding sending waiting time, wherein the delay queue comprises the reminding messages arranged according to the waiting time; polling a delay queue, and determining a plurality of reminding messages to be sent in a preset time length; adding each piece of reminding information to a corresponding position in a time wheel according to the sending waiting time length of each piece of reminding information in the plurality of pieces of reminding information, wherein the time wheel is configured in advance according to the range of preset time length; polling the time wheel according to a time wheel algorithm, and sequentially triggering each reminding message in the time wheel to be sent to a corresponding user.
In specific implementation, still taking the user a as an example, the sending waiting time of the user a reminder information may be calculated to be 1 hour and 50 minutes, and the user a reminder information is added to the corresponding position in the delay queue according to the sending waiting time of 1 hour and 50 minutes. If it is preset that the sending waiting time is shortened to 30 minutes, the corresponding reminding information can be added into the time wheel, and the reminding information of the user a can be added into the time wheel only after 1 hour and 20 minutes in the delay queue.
Fig. 2 is a flowchart of a method for adding reminder information to a time wheel in an embodiment of the present invention, as shown in fig. 2, in an embodiment, adding each reminder information to a corresponding position in the time wheel according to a sending waiting duration of each reminder information in the plurality of reminder information may include:
and step 203, adding each piece of reminding information to a corresponding position in the time wheel.
Before each reminding information in the time wheel is triggered to be sent to the corresponding user in sequence, the user may modify the service pre-handling time, and at this time, the reminding information needs to be added to the corresponding position in the time wheel according to the method again.
Fig. 3 is a flowchart of a method for a user to request a modification request of a pre-transaction service time in an embodiment of the present invention, as shown in fig. 3, in an embodiment, before each piece of reminding information in a time round is sequentially triggered and sent to a corresponding user, the method may further include:
and 304, when the reminding information is determined to be the reminding information to be sent within the preset time length, adding the reminding information to a corresponding position in the time wheel according to the sending waiting time length recalculated by the reminding information.
Before each reminding information in the time wheel is triggered to be sent to the corresponding user in sequence, the user may modify the type of the pre-transacted service, at this time, the reminding information of the user needs to be determined again, and the re-determined reminding information of the user is added to the corresponding position in the time wheel according to the method.
Fig. 4 is a flowchart of a method for a user to submit a request for pre-transacting a service type modification in an embodiment of the present invention, as shown in fig. 4, in an embodiment, before each piece of reminding information in a time round is sequentially triggered and sent to a corresponding user, the method may further include:
Before each reminding information in the time wheel is triggered in sequence and sent to the corresponding user, the user may also cancel the service application information, and at this moment, the reminding information of the user needs to be deleted.
Fig. 5 is a flowchart of a method for a user to cancel service application information in an embodiment of the present invention, as shown in fig. 5, in an embodiment, before each piece of reminding information in a time round is sequentially triggered and sent to a corresponding user, the method may further include:
and 503, deleting the user reminding information from the time wheel according to the service application canceling information when the reminding information is in the time wheel.
The embodiment of the invention also provides a reminding device for the reserved service of the bank outlets, which is described in the following embodiment. The principle of the device for solving the problems is similar to the reminding method of the reservation service of the bank outlets, so the implementation of the device can refer to the implementation of the reminding method of the reservation service of the bank outlets, and repeated parts are not described again.
Fig. 6 is a schematic structural diagram of an expressway toll information processing apparatus according to an embodiment of the present invention. As shown in fig. 6, the highway toll information processing apparatus according to the embodiment of the present invention may specifically include:
a service application information obtaining module 601, configured to obtain service application information of a corresponding user when a service application reservation is successful, where the service application information includes: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user;
a sending time determining module 602, configured to determine a sending time of the reminding information of each user according to a pre-transaction time, a pre-transaction type, and a preset timing rule of each user, where the reminding information includes material information that each user needs to carry;
a duration calculation module 603, configured to calculate a sending waiting duration of each user reminding message according to the sending time of each user reminding message;
the establishing and polling module 604 is configured to establish a delay queue according to each user alert information and a corresponding sending waiting duration, where the delay queue includes alert information arranged according to the waiting duration; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length;
an adding module 605, configured to add each piece of reminding information to a corresponding position in a time wheel according to a sending waiting duration of each piece of reminding information in the plurality of pieces of reminding information, where the time wheel is preconfigured according to a range of preset durations;
and the triggering module 606 is configured to poll the time wheel according to a time wheel algorithm, and sequentially trigger each piece of reminding information in the time wheel to be sent to the corresponding user.
In one embodiment, the adding module 605 is specifically configured to:
acquiring a time scale pointed by a pointer of a dial of a time wheel;
calculating the corresponding position of each reminding information in the time wheel according to the time scale pointed by the dial indicator of the time wheel and the sending waiting time of each reminding information in the plurality of reminding information;
and adding each reminding message to a corresponding position in the time wheel.
Fig. 7 is a schematic structural diagram of an embodiment of a reminding device for an appointment service of a banking outlet in the embodiment of the present invention. As shown in fig. 7, in an embodiment, the reminding apparatus for a reservation service of a banking outlet shown in fig. 6 further includes:
a pre-transaction time modification module 701, configured to, before the triggering module 606 sequentially triggers each piece of reminding information in the time wheel to be sent to the corresponding user:
receiving a pre-transaction service time modification request provided by a user corresponding to reminding information, and modifying the corresponding pre-transaction service time according to the pre-transaction service time modification request;
re-determining the sending time of the reminding information according to the modified pre-transaction service time, the pre-transaction service type and a preset timing rule;
recalculating the sending waiting time of the reminding information according to the redetermined sending time of the reminding information; adding the reminding information to a corresponding position in a delay queue according to the reminding information and the corresponding recalculated sending waiting time length so that the reminding information is determined as the reminding information to be sent in a preset time length;
and when the reminding information is determined to be the reminding information to be sent in the preset time length, adding the reminding information to the corresponding position in the time wheel according to the sending waiting time length recalculated by the reminding information.
Fig. 8 is a schematic structural diagram of an embodiment of a reminding device for an appointment service of a banking outlet in the embodiment of the present invention. As shown in fig. 8, in an embodiment, the reminding apparatus for an appointment service at a banking outlet shown in fig. 6 further includes:
a pre-transaction service type modification module 801, configured to, before the triggering module 606 sequentially triggers each piece of reminding information in the time wheel to be sent to the corresponding user:
receiving a pre-transacted service type modification request provided by a user corresponding to the reminding information, and modifying the corresponding pre-transacted service type according to the pre-transacted service type modification request; re-determining the material information carried by the user according to the modified pre-transacted service type;
re-determining the sending time of the user reminding information according to the pre-transaction service time, the modified pre-transaction service type and a preset timing rule, wherein the reminding information comprises re-determined material information required to be carried by the user;
calculating the sending waiting time of the user reminding information according to the redetermined sending time of the user reminding information;
adding the user reminding information to a corresponding position in a delay queue according to the user reminding information and the corresponding sending waiting time length so as to determine the user reminding information as the reminding information to be sent in the preset time length;
and when the user reminding information is determined to be reminding information to be sent within a preset time length, adding the user reminding information to a corresponding position in the time wheel according to the sending waiting time length of the user reminding information.
Fig. 9 is a schematic structural diagram of an embodiment of a reminding device for an appointment service of a banking outlet in the embodiment of the present invention. As shown in fig. 9, in an embodiment, the reminding apparatus for an appointment service at a banking outlet shown in fig. 6 further includes:
a service application canceling module 901, configured to, before the triggering module 606 sequentially triggers each piece of reminding information in the time wheel to be sent to the corresponding user:
receiving service application canceling information provided by a user corresponding to the reminding information;
when the reminding information is positioned in the delay queue, deleting the user reminding information from the delay queue according to the service application canceling information;
and when the reminding information is positioned in the time wheel, deleting the user reminding information from the time wheel according to the service application canceling information.
Based on the aforementioned inventive concept, as shown in fig. 10, the present invention further provides a computer device 1000, which includes a memory 1010, a processor 1020, and a computer program 1030 stored on the memory 1010 and capable of running on the processor 1020, where the processor 1020 executes the computer program 1030 to implement the aforementioned method for reminding a banking site reservation service.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the reminding method of the reserved service of the bank outlets is realized.
The embodiment of the invention also provides a computer program product, which comprises a computer program, and the computer program is executed by a processor to realize the reminding method of the reserved service of the bank branch.
To sum up, in the embodiment of the present invention, when the service application reservation is successful, the service application information of the corresponding user is obtained, where the service application information includes: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user; determining the sending time of reminding information of each user according to the pre-transaction time, the pre-transaction service type and a preset timing rule of each user, wherein the reminding information comprises material information required to be carried by each user; calculating the sending waiting time of each user reminding message according to the sending time of each user reminding message; establishing a delay queue according to each user reminding message and the corresponding sending waiting time, wherein the delay queue comprises reminding messages arranged according to the waiting time; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length; adding each reminding message to a corresponding position in a time wheel according to the sending waiting time of each reminding message in the plurality of reminding messages, wherein the time wheel is configured in advance according to the range of preset time; the time wheels are polled according to the time wheel algorithm, and each reminding information in the time wheels is triggered to be sent to the corresponding user in sequence, so that the utilization rate of banking service resources can be improved, the time of the user is saved, and the user experience is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and should not be used to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (13)
1. A reminding method of reserved service of bank outlets is characterized in that the method is applied to a bank background server and comprises the following steps:
when the service application reservation is successful, acquiring service application information of a corresponding user, wherein the service application information comprises the following information of each user: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user;
determining the sending time of reminding information of each user according to the time of pre-handling the service, the type of the pre-handling service and a preset timing rule of each user, wherein the reminding information comprises material information required to be carried by each user;
calculating the sending waiting time of each user reminding message according to the sending time of each user reminding message;
establishing a delay queue according to each user reminding information and the corresponding sending waiting time length, wherein the delay queue comprises the reminding information arranged according to the waiting time length; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length;
adding each reminding message to a corresponding position in a time wheel according to the sending waiting time of each reminding message in the plurality of reminding messages, wherein the time wheel is configured in advance according to the range of preset time;
polling the time wheel according to a time wheel algorithm, and sequentially triggering each reminding message in the time wheel to be sent to a corresponding user.
2. The method of claim 1, wherein adding each reminder message of the plurality of reminder messages to a corresponding location in a time wheel based on a transmission wait duration of the each reminder message comprises:
acquiring a time scale pointed by a pointer of a dial of a time wheel;
calculating the corresponding position of each reminding information in the time wheel according to the time scale pointed by the dial indicator of the time wheel and the sending waiting time of each reminding information in the plurality of reminding information;
and adding each reminding message to a corresponding position in the time wheel.
3. The method of claim 1, wherein before each of the reminder messages in the time-round is triggered to be sent to the corresponding user in sequence, the method further comprises:
receiving a pre-transaction service time modification request provided by a user corresponding to reminding information, and modifying the corresponding pre-transaction service time according to the pre-transaction service time modification request;
re-determining the sending time of the reminding information according to the modified pre-transaction service time, the pre-transaction service type and a preset timing rule;
recalculating the sending waiting time of the reminding information according to the redetermined sending time of the reminding information; adding the reminding information to a corresponding position in a delay queue according to the reminding information and the corresponding recalculated sending waiting time length so that the reminding information is determined as the reminding information to be sent in a preset time length;
and when the reminding information is determined to be the reminding information to be sent within the preset time length, adding the reminding information to the corresponding position in the time wheel according to the sending waiting time length recalculated by the reminding information.
4. The method of claim 1, wherein before each of the reminder messages in the time-round is triggered to be sent to the corresponding user in sequence, the method further comprises:
receiving a pre-transacted service type modification request provided by a user corresponding to the reminding information, and modifying the corresponding pre-transacted service type according to the pre-transacted service type modification request; re-determining the material information carried by the user according to the modified pre-transacted service type;
re-determining the sending time of the user reminding information according to the pre-transaction service time, the modified pre-transaction service type and a preset timing rule, wherein the reminding information comprises re-determined material information required to be carried by the user;
calculating the sending waiting time of the user reminding information according to the redetermined sending time of the user reminding information;
adding the user reminding information to a corresponding position in a delay queue according to the user reminding information and the corresponding sending waiting time length so as to determine the user reminding information as the reminding information to be sent in the preset time length;
and when the user reminding information is determined to be reminding information to be sent within a preset time length, adding the user reminding information to a corresponding position in the time wheel according to the sending waiting time length of the user reminding information.
5. The method of claim 1, wherein before each of the reminder messages in the time round is triggered to be sent to the corresponding user in sequence, further comprising:
receiving service application canceling information provided by a user corresponding to the reminding information;
when the reminding information is positioned in the delay queue, deleting the user reminding information from the delay queue according to the service application canceling information;
and when the reminding information is positioned in the time wheel, deleting the user reminding information from the time wheel according to the service application canceling information.
6. A reminding device for reserved business of bank outlets is characterized in that the reminding device is applied to a bank background server and comprises:
a service application information obtaining module, configured to obtain service application information of a corresponding user when a service application reservation is successful, where the service application information includes, for each user: the service pre-handling time and the service pre-handling type; determining material information required to be carried by each user according to the type of the pre-transacted service of each user;
the sending time determining module is used for determining the sending time of the reminding information of each user according to the pre-transaction time, the pre-transaction type and the preset timing rule of each user, wherein the reminding information comprises material information which is required to be carried by each user;
the time length calculating module is used for calculating the sending waiting time length of each user reminding message according to the sending time of each user reminding message;
the device comprises an establishing and polling module, a sending and polling module and a receiving module, wherein the establishing and polling module is used for establishing a delay queue according to each user reminding message and corresponding sending waiting time, and the delay queue comprises reminding messages arranged according to the waiting time; a polling delay queue, which determines a plurality of reminding messages to be sent within a preset time length;
the adding module is used for adding each reminding information to a corresponding position in a time wheel according to the sending waiting time of each reminding information in the reminding information, and the time wheel is configured in advance according to the range of preset time;
and the triggering module is used for polling the time wheels according to a time wheel algorithm and sequentially triggering each reminding information in the time wheels to be sent to the corresponding user.
7. The apparatus of claim 6, wherein the adding module is specifically configured to:
acquiring a time scale pointed by a pointer of a dial of a time wheel;
calculating the corresponding position of each reminding information in the time wheel according to the time scale pointed by the dial indicator of the time wheel and the sending waiting time of each reminding information in the plurality of reminding information;
and adding each reminding message to a corresponding position in the time wheel.
8. The apparatus of claim 6, further comprising a pre-transaction time modification module, configured to, before the triggering module sequentially triggers each of the reminder messages in the time round to be sent to the corresponding user:
receiving a pre-transaction service time modification request provided by a user corresponding to the reminding information, and modifying the corresponding pre-transaction service time according to the pre-transaction service time modification request;
re-determining the sending time of the reminding information according to the modified pre-transaction service time, the pre-transaction service type and a preset timing rule;
recalculating the sending waiting time of the reminding information according to the redetermined sending time of the reminding information; adding the reminding information to a corresponding position in a delay queue according to the reminding information and the corresponding recalculated sending waiting time length so that the reminding information is determined as the reminding information to be sent in a preset time length;
and when the reminding information is determined to be the reminding information to be sent within the preset time length, adding the reminding information to the corresponding position in the time wheel according to the sending waiting time length recalculated by the reminding information.
9. The apparatus of claim 6, further comprising a pre-transaction type modification module, configured to, before the triggering module sequentially triggers each of the reminder messages in the time round to be sent to the corresponding user:
receiving a pre-transacted service type modification request provided by a user corresponding to the reminding information, and modifying the corresponding pre-transacted service type according to the pre-transacted service type modification request; re-determining the material information carried by the user according to the modified pre-transacted service type;
re-determining the sending time of the user reminding information according to the pre-transaction service time, the modified pre-transaction service type and a preset timing rule, wherein the reminding information comprises re-determined material information required to be carried by the user;
calculating the sending waiting time of the user reminding information according to the redetermined sending time of the user reminding information;
adding the user reminding information to a corresponding position in a delay queue according to the user reminding information and the corresponding sending waiting time length so as to determine the user reminding information as the reminding information to be sent in the preset time length;
and when the user reminding information is determined to be reminding information to be sent within a preset time length, adding the user reminding information to a corresponding position in the time wheel according to the sending waiting time length of the user reminding information.
10. The apparatus of claim 6, further comprising a service application cancellation module, configured to, before the triggering module sequentially triggers each of the reminder messages in the time wheel to be sent to the corresponding user:
receiving service application canceling information provided by a user corresponding to the reminding information;
when the reminding information is positioned in the delay queue, deleting the user reminding information from the delay queue according to the service application canceling information;
and when the reminding information is positioned in the time wheel, deleting the user reminding information from the time wheel according to the service application canceling information.
11. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 5 when executing the computer program.
12. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program which, when executed by a processor, implements the method of any of claims 1 to 5.
13. A computer program product, characterized in that the computer program product comprises a computer program which, when being executed by a processor, carries out the method of any one of claims 1 to 5.
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| CN202210633657.6A CN115049085A (en) | 2022-06-07 | 2022-06-07 | Method and device for reminding reservation service of bank outlets |
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| CN202210633657.6A CN115049085A (en) | 2022-06-07 | 2022-06-07 | Method and device for reminding reservation service of bank outlets |
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