CN115034940A - Integrated service system for citizen - Google Patents
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- CN115034940A CN115034940A CN202210506500.7A CN202210506500A CN115034940A CN 115034940 A CN115034940 A CN 115034940A CN 202210506500 A CN202210506500 A CN 202210506500A CN 115034940 A CN115034940 A CN 115034940A
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Abstract
The invention discloses a citizen comprehensive service system which consists of a basic layer, a data layer, a supporting layer, an application layer and a portal layer; the foundation layer realizes the infrastructure resource support of basic equipment, system software, a safety management system and a standardized system by depending on a service cloud platform and electronic government network resources; the security management system provides uniform information security service for a base layer, a data layer, a supporting layer, an application layer and a portal layer; the standardization system provides a relevant standard system for the base layer, the support layer, the application layer and the portal layer; the data layer is constructed on the basic layer and provides various information resources and data services for the upper layer; the supporting layer realizes the intercommunication between the basic layer and the application layer by utilizing various universal platforms; the application layer can realize the butt joint with each service system; the portal layer is a unified entry of each service system of the application layer facing various users. The invention can realize multiple purposes by constructing a one-window type comprehensive service platform, thereby effectively improving the work efficiency of the government.
Description
Technical Field
The invention relates to the field of citizen service platforms, in particular to a citizen comprehensive service system.
Background
With the rapid development of information technologies such as big data, artificial intelligence, cloud computing and the like, a new generation of information technology is changing the life style and working style of people, city management and city service are more scientific and intelligent, and the new technology also improves city image and people happiness index.
In China, government departments in various regions put forward a series of Internet plus government public service platforms which integrate telephone, website, WeChat, mobile phone APP and other modes for citizens, the service platforms not only provide channels for the citizens to acquire government policies and handling instructions in various aspects, but also provide digital support for the governments to grasp citizens' requirements in time and adjust and give preference to government service policies, systems and forms. However, the problems of repeated government information investment, serious fragmentation of internet service, information island, poor experience of citizens, lack of unified operation and popularization and the like are brought.
Therefore, a citizen comprehensive service system is built, service resources in all aspects of the society are integrated, an online and offline multi-channel integrated citizen service system is built, personalized, convenient, comprehensive and integrated services are provided for citizens, and the system is a key task for building a novel smart city and key evaluation content of evaluation indexes of the novel smart city.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provide a citizen comprehensive service system, which can realize multiple purposes by constructing a window type comprehensive service platform and effectively improve the work efficiency of the government.
The technical scheme of the invention is as follows:
a citizen integrated service system is composed of a base layer, a data layer, a supporting layer, an application layer and a portal layer from bottom to top in sequence;
the foundation layer realizes the infrastructure resource support of basic equipment, system software, a safety management system and a standardized system by depending on a service cloud platform and electronic government network resources;
the security management system provides uniform information security service for a base layer, a data layer, a supporting layer, an application layer and a portal layer;
the standardized system provides a relevant standard system for a base layer, a support layer, an application layer and a portal layer;
the data layer is constructed on the basic layer and provides various information resources and data services for the upper layer;
the supporting layer realizes the intercommunication between the basic layer and the application layer by utilizing various universal platforms;
the application layer can realize the butt joint with each service system;
the portal layer is a unified entrance of each service system of the application layer facing to various users.
The basic device bears the physical environment of the whole citizen integrated service system and comprises network equipment, a host server and storage equipment, and the system software comprises an operating system and a database management system.
The security management system comprises a security management system, a network security system, a system security system, an application security system, a data security system and an identity authentication system.
The standard system comprises a standard specification system and a management system, and specifically relates to a service standard, a data standard, a technical standard and an interface standard.
Wherein the data layer connects to an external database.
The data layer is divided into a production area, an analysis area and a sharing area, and has the functions of data service, data cleaning and data collection.
The universal platform comprises full-text retrieval, two-dimension codes, message middleware, a workflow, new media and mobile application.
And the application layer can realize 24-hour docking with each service system.
The business system comprises a Guangdong card business system, a real estate business system and an industrial and commercial business system.
Wherein the users comprise staff users and ordinary users.
Compared with the prior art, the invention has the beneficial effects that:
(1) saving the construction cost of government projects
The citizen integrated service system is a 'one-window type' integrated service platform, can contain the service contents of each government department, realizes the function of full-flow self-service handling, is equivalent to adding a plurality of service functions on the self-service platform, and saves the construction and maintenance cost of a reconstruction terminal platform;
(2) saves the personnel handling cost
Each business transaction time is about 3-5 minutes, the self-service terminal is paved on a district, town (street) and partial village (residence) three-level entity service network, and finally a 15-minute convenient 7-24-hour service circle is formed, so that the transaction cost of the masses can be greatly saved;
(3) the online transaction rate is improved
The citizen integrated service system is expected to realize the business volume of 5-10 thousands of times in one year, and can realize the increase of 10-15% of the business volume every year, thereby greatly improving the online transaction rate;
(4) improves the efficiency of government affairs handling
The self-service terminal of the citizen integrated service system can be used for handling for 24 hours, the limit of administrative service space and time is eliminated, and the government handling efficiency is effectively improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a system framework diagram of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
In order to explain the technical means of the present invention, the following description will be given by way of specific examples.
Examples
Referring to fig. 1, the present embodiment provides a citizen integrated service system, which sequentially comprises a base layer, a data layer, a support layer, an application layer and a portal layer from bottom to top:
the basic layer comprises basic equipment and system software; the basic equipment refers to a physical environment for bearing the whole citizen integrated service system, and comprises basic hardware facilities such as network equipment, a host server, storage equipment and the like; the system software refers to basic system software such as an operating system and a database management system. The foundation layer realizes foundation equipment, system software, a safety management system and infrastructure resource support of a standardized system by depending on a service cloud platform and electronic government network resources.
The data layer is constructed on the base layer and provides various information resources and data services for the upper layer. The data layer is connected with an external database, is divided into a production area, an analysis area and a sharing area, and has the functions of data service, data cleaning, data collection and the like. The data layer realizes the construction of 24-hour service handling based on the service system related information resource sharing exchange and data interface technical system.
The support layer is an open infrastructure that is network independent, database independent, and application independent. The supporting layer can realize the intercommunication between the basic layer and the application layer by utilizing various universal platforms, and the universal platforms comprise informationized basic services such as full-text retrieval, two-dimension codes, message middleware, workflow, new media, mobile application and the like.
The application layer can realize 24-hour docking with each service system. The business system comprises a Guangdong card business system, a real estate business system, an industrial and commercial business system and the like, and comprehensive integration, network application and intercommunication interaction are realized.
The portal layer is a unified entry of each business system of the application layer facing various users, is a main entry and an interactive interface for obtaining required services by various users, and realizes the functions of single sign-on of user access, integrated access of various business applications, personalized presentation, user and safety management and the like through portal layer system software. The users include staff users and general users. The portal layer provides all-round service for 24-hour business handling by relying on a government affair service entity hall, windows of hardware citizens, an online platform and the like.
The security management system provides uniform information security services for a base layer, a data layer, a supporting layer, an application layer and a portal layer, and comprises a security management system, a network security system, a system security system, an application security system, a data security system and an identity authentication system.
The standardization system provides relevant standard systems for a base layer, a support layer, an application layer and a portal layer, and comprises a standard specification system and a management system. The standard system is a related technical standard of engineering design, construction and operation, the management system is a construction and normal operation guarantee system of engineering, and standard and normative theoretical and practical guidance is provided for construction of an engineering platform and construction of an application system. The standardization system relates specifically to a service standard, a data standard, a technical standard, an interface standard.
The present invention is not limited to the above preferred embodiments, and any modifications, equivalent substitutions and improvements made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A citizen integrated service system is characterized in that: the system sequentially comprises a basic layer, a data layer, a supporting layer, an application layer and a portal layer from bottom to top;
the foundation layer realizes foundation facility resource support of foundation equipment, system software, a safety management system and a standardized system by depending on a service cloud platform and e-government network resources;
the security management system provides uniform information security service for a base layer, a data layer, a supporting layer, an application layer and a portal layer;
the standardized system provides a relevant standard system for a base layer, a support layer, an application layer and a portal layer;
the data layer is constructed on the basic layer and provides various information resources and data services for the upper layer;
the supporting layer realizes the intercommunication between the basic layer and the application layer by utilizing various universal platforms;
the application layer can realize the butt joint with each service system;
the portal layer is a unified entrance of each service system of the application layer facing to various users.
2. The citizen integrated service system according to claim 1, wherein: the basic device bears the physical environment of the whole citizen integrated service system and comprises network equipment, a host server and storage equipment, and the system software comprises an operating system and a database management system.
3. The citizen integrated service system according to claim 1, wherein: the security management system comprises a security management system, a network security system, a system security system, an application security system, a data security system and an identity authentication system.
4. The citizen integrated service system according to claim 1, wherein: the standard system comprises a standard specification system and a management system, and particularly relates to a service standard, a data standard, a technical standard and an interface standard.
5. The citizen integrated service system according to claim 1, wherein: the data layer connects to an external database.
6. The citizen integrated service system according to claim 5, wherein: the data layer is divided into a production area, an analysis area and a sharing area, and has the functions of data service, data cleaning and data collection.
7. The citizen integrated service system according to claim 1, wherein: the universal platform comprises full text retrieval, two-dimension codes, message middleware, workflow, new media and mobile application.
8. The citizen integrated service system according to claim 1, wherein: the application layer can realize 24-hour docking with each service system.
9. The citizen integrated service system according to claim 8, wherein: the business system comprises a Guangdong card business system, a real estate business system and an industrial and commercial business system.
10. The citizen integrated service system according to claim 1, wherein: the users include staff users and general users.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210506500.7A CN115034940A (en) | 2022-05-11 | 2022-05-11 | Integrated service system for citizen |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202210506500.7A CN115034940A (en) | 2022-05-11 | 2022-05-11 | Integrated service system for citizen |
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| CN115034940A true CN115034940A (en) | 2022-09-09 |
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| CN202210506500.7A Pending CN115034940A (en) | 2022-05-11 | 2022-05-11 | Integrated service system for citizen |
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Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2004086167A2 (en) * | 2003-03-24 | 2004-10-07 | Andy Kong Andy Wijayakusuma | Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices |
| CN105844573A (en) * | 2016-03-25 | 2016-08-10 | 杭州天夏科技集团有限公司 | Citizen service hot-line system |
| CN106127657A (en) * | 2016-07-06 | 2016-11-16 | 成都丰窝科技有限公司 | A kind of municipal government hot line platform for data arrangement |
| CN107977917A (en) * | 2017-12-15 | 2018-05-01 | 安徽长泰信息安全服务有限公司 | A kind of E-Government integrated application platform and method |
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| WO2022012285A1 (en) * | 2020-07-16 | 2022-01-20 | 中国能源建设集团湖南省电力设计院有限公司 | Multi-source integrated multi-platform energy information management system |
-
2022
- 2022-05-11 CN CN202210506500.7A patent/CN115034940A/en active Pending
Patent Citations (7)
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|---|---|---|---|---|
| WO2004086167A2 (en) * | 2003-03-24 | 2004-10-07 | Andy Kong Andy Wijayakusuma | Methods and systems for providing egovernment services to the public, anytime, anywhere, using any type of communication devices |
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| CN106127657A (en) * | 2016-07-06 | 2016-11-16 | 成都丰窝科技有限公司 | A kind of municipal government hot line platform for data arrangement |
| CN107977917A (en) * | 2017-12-15 | 2018-05-01 | 安徽长泰信息安全服务有限公司 | A kind of E-Government integrated application platform and method |
| CN108875979A (en) * | 2018-08-22 | 2018-11-23 | 航天物联网技术有限公司 | A kind of comprehensive approach to the management of social problems system based on cloud platform |
| CN110706141A (en) * | 2019-07-23 | 2020-01-17 | 杭州中软安人网络通信股份有限公司 | E-government affair big data service system |
| WO2022012285A1 (en) * | 2020-07-16 | 2022-01-20 | 中国能源建设集团湖南省电力设计院有限公司 | Multi-source integrated multi-platform energy information management system |
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