CN114979529A - Insurance double recording system and method - Google Patents
Insurance double recording system and method Download PDFInfo
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- CN114979529A CN114979529A CN202210335954.2A CN202210335954A CN114979529A CN 114979529 A CN114979529 A CN 114979529A CN 202210335954 A CN202210335954 A CN 202210335954A CN 114979529 A CN114979529 A CN 114979529A
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- H04N5/76—Television signal recording
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
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- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
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- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
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- H04M1/72439—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality with interactive means for internal management of messages for image or video messaging
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Abstract
The application provides an insurance double recording system and method, the system includes: the system comprises large-screen display equipment, a mobile terminal, video acquisition equipment and recording equipment, wherein the large-screen display equipment is configured to show preset double-recording techniques to a target client; the video acquisition equipment is configured to acquire dynamic image information of a double recording site; the sound recording device is configured to acquire sound information of the double recording site; the mobile terminal is configured to control the large-screen display device, the video acquisition device and the sound recording device, and process the dynamic image information and the sound information. The insurance double recording system can clearly and completely record the whole insurance sales process, ensures that all participating recording personnel can record in the same frame, and enables a client to clearly know key links in insurance sales through large-screen display equipment and double-screen playing conversation, thereby improving the insurance application experience of the client.
Description
Technical Field
The present application relates to the field of dual recording processing technologies, and in particular, to an insurance dual recording system and method.
Background
With the increase of the supervision and guidance of the financial industry by the bank insurance supervision, the key links in the process of carrying out on-site synchronous sound recording and video recording, namely double recording, recording and storing of insurance product sales are required to be carried out on insurance sales behaviors, so that a basis is provided for the follow-up inquiry of important information and the confirmation of problem responsibility.
In the existing insurance double-recording scene, generally, an operator and a client use the same mobile phone to perform insurance sale backtracking recording on line, the acquisition and output of video and audio streams are completely dependent on mobile phone equipment, the limitation is large, the client and the operator are difficult to ensure to record in the same frame in the whole process, the requirement of a security and supervision meeting cannot be met, and particularly, the situation that an insured person and an insured person are not the same person is combined with the recording scene of 3 persons by the operator, so that the recording in the same frame is more difficult. In addition, the smaller screen of the mobile phone causes that many older clients cannot see the insurance double-recording on the screen clearly, so that the mobile phone cannot effectively cooperate with the service personnel to complete video recording.
Disclosure of Invention
In view of the above, the present application is directed to an insurance double recording system and method for solving the above problems.
In view of the above, the first aspect of the present application provides an insurance double recording system, including: the mobile terminal comprises a large-screen display device, a mobile terminal, a video acquisition device and a recording device, wherein the large-screen display device is in wired connection with the mobile terminal, the video acquisition device is in wired connection with the mobile terminal, and the recording device is in wired connection with the mobile terminal; wherein the content of the first and second substances,
the large-screen display device is configured to display a preset double-recording technology to a target client;
the video acquisition equipment is configured to acquire dynamic image information of a double recording site;
the sound recording device is configured to acquire sound information of the double recording site;
the mobile terminal is configured to control the large-screen display device, the video acquisition device and the sound recording device, and process the dynamic image information and the sound information.
Further, the mobile terminal comprises a face recognition module, wherein the face recognition module is configured to acquire the dynamic image information, judge whether the face biological information in the dynamic image information is matched with the face biological information of a pre-stored invested/insured person through a pre-trained face recognition model, and output recording failure prompt information if the face biological information is not matched with the face biological information of the insured person.
Further, the mobile terminal further comprises a voice recognition module, wherein the voice recognition module is configured to acquire the voice information, convert the voice information into a double-recording text through a pre-trained voice recognition model, judge whether the double-recording text contains preset answer keywords, and output recording failure prompt information if the double-recording text does not contain the preset answer keywords.
Further, the mobile terminal further comprises a double recording result output module, wherein the double recording result output module is configured to output audio and video streams corresponding to the dynamic image information and the sound information in response to determining that the human face biological information in the dynamic image information matches with the pre-stored human face biological information of the target client and that the double recording text contains preset answer keywords.
Further, the video acquisition equipment is wide-angle camera.
Further, the mobile terminal is a tablet computer or a smart phone.
Further, the system further comprises a docking station configured to connect the mobile terminal with the large-screen display device, the video capture device and the sound recording device, respectively.
Based on the same inventive concept, a third aspect of the present application provides an insurance double recording method applied to the insurance double recording system of the first aspect, the method including:
controlling the large-screen display equipment to display preset double-recording operation to a target client through the mobile terminal;
controlling the video acquisition equipment to acquire dynamic image information of a double recording site through the mobile terminal;
controlling the recording equipment to obtain sound information of the double recording sites through the mobile terminal;
and processing the dynamic image information and the sound information through the mobile terminal.
Further, the processing the dynamic image information includes:
acquiring the dynamic image information;
acquiring prestored face biological information of the target client;
judging whether the face biological information in the dynamic image information is matched with the face biological information of a pre-stored invested/insured person or not through a pre-trained face recognition model;
if the dynamic image information is matched with the video stream, outputting the video stream corresponding to the dynamic image information;
and if not, outputting recording failure prompt information.
Further, the processing the sound information includes:
acquiring the sound information;
acquiring preset answer keywords;
converting the sound information into a double-recording text through a pre-trained voice recognition model, and judging whether the double-recording text contains preset answer keywords or not;
if yes, outputting an audio stream corresponding to the sound information;
if not, outputting a recording failure prompt message.
From the above, the insurance double recording system and method provided by the application, in consideration of the limitation of double recording of the mobile phone device, utilize the mobile terminal to control the recording device and the video acquisition device, obtain the dynamic image information and the sound information in the insurance double recording scene, ensure that the client and the operator keep recording in the same frame in the whole process, and even if the applicant and the insured person are not the same person, can also realize recording in the same frame by the applicant, the insured person and the operator. Through setting up large-screen display device, will two transcriptions of in-process two transcriptions show on the large screen, guarantee older or the not good customer of eyesight can clearly understand key links such as responsibility statement in the insurance sales link, not only can effectively cooperate the salesman to accomplish the video and record, can also promote user's the experience of insuring.
Drawings
In order to more clearly illustrate the technical solutions in the present application or the related art, the drawings needed to be used in the description of the embodiments or the related art will be briefly introduced below, and it is obvious that the drawings in the following description are only embodiments of the present application, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a schematic structural diagram of an insurance double entry system according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of a mobile terminal according to an embodiment of the present application;
FIG. 3 is a flowchart of an insurance double recording method according to an embodiment of the present application;
FIG. 4 is a flowchart of a method for processing dynamic image information according to an embodiment of the present application;
fig. 5 is a flowchart of the sound information processing method according to the embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is further described in detail below with reference to the accompanying drawings in combination with specific embodiments.
It should be noted that technical terms or scientific terms used in the embodiments of the present application should have a general meaning as understood by those having ordinary skill in the art to which the present application belongs, unless otherwise defined. The use of "first," "second," and similar terms in the embodiments of the present application do not denote any order, quantity, or importance, but rather the terms are used to distinguish one element from another. The word "comprising" or "comprises", and the like, means that the element or item listed before the word covers the element or item listed after the word and its equivalents, but does not exclude other elements or items. The terms "connected" or "coupled" and the like are not restricted to physical or mechanical connections, but may include electrical connections, whether direct or indirect. "upper", "lower", "left", "right", and the like are used merely to indicate relative positional relationships, and when the absolute position of the object being described is changed, the relative positional relationships may also be changed accordingly.
As described in the background section, the insurance dual recording apparatus in the related art is still difficult to satisfy the requirement, and the recording is generally started by a dual recording application installed in a mobile phone, and an audio stream and a video stream of a dual recording site are collected and transmitted by the mobile phone. The applicant finds in the course of implementing the present disclosure that the insurance double recording apparatus in the prior art has at least the following problems: due to the limitation of the mobile phone to collect the audio and video stream of the double recording site, the client and the operator cannot be guaranteed to keep recording in the same frame in the whole process, and particularly when the applicant and the insured person are not the same person, the applicant, the insured person and the operator use the mobile phone to record in the same frame by three persons in total more difficultly. In addition, the mobile phone screen is small, so that many older and visually-poor clients cannot see the insurance double-recording on the screen clearly, cannot effectively cooperate with a salesman to complete audio and video recording, and further causes poor insurance experience of the clients.
In view of this, the embodiment of the present application provides an insurance double recording system, which sets a recording device and a video acquisition device to acquire sound information and dynamic image information of a double recording site, respectively, so as to ensure the quality of acquired audio and video, and sets a large-screen display device to show double recording techniques to a client. In addition, the mobile terminal controls the large-screen display equipment, the video acquisition equipment and the recording equipment and processes acquired data.
Hereinafter, the technical means of the present application will be described in detail by specific examples.
Referring to fig. 1, an embodiment of the present application provides an insurance double recording system, including: the mobile terminal comprises a large-screen display device, a mobile terminal, a video acquisition device and a recording device, wherein the large-screen display device is in wired connection with the mobile terminal, the video acquisition device is in wired connection with the mobile terminal, and the recording device is in wired connection with the mobile terminal.
Wherein the large screen display device is configured to present a pre-set dual-recording to a target customer.
Specifically, the dual-recording technique may include the following steps: solicit the applicant's consent, remind the applicant of his or her attention, introduce himself or herself, confirm basic information on the application, emphasize the importance of faithful notification, explain insurance responsibility, explain hesitation and loss of insurance, confirm insurance products or health insurance content, read and sign insurance-related documents, and confirm the insurance willingness of the insured.
Taking the notice of reminding the policyholder as an example, the corresponding two-way speech technique is as follows:
(1) it is necessary to remind you that this sound and video recording process is very critical for your future maintenance interest, please carefully read the specific content of the signed document, such as answering the relevant questions, the right obligation between your and the company is based on the formal written document of the company signed by your, the convention inconsistent with the document content will not be effectively fulfilled and legally guaranteed, and if you are clear?
(2) Asking for this application is true will of your own, is it applied according to the actual needs of your or your family, do you confirm?
The video acquisition equipment is configured to acquire dynamic image information of a double recording scene. The dynamic image information includes an applicant, an insured person and a salesman, the number of human bodies existing in the picture range of the dynamic image information is 2 when the applicant and the insured person are the same person, and the number of human bodies existing in the picture range of the dynamic image information is 3 or more than 3 when the applicant and the insured person are not the same person.
The sound recording device is configured to acquire sound information of the double recording site. The voice information records the questioning information of the salesperson and the answer information of the customer answering the questions.
The mobile terminal is configured to control the large-screen display device, the video acquisition device and the sound recording device, and process the dynamic image information and the sound information.
It should be noted that the large-screen display device can also be configured to play recorded pictures to realize high-definition display.
Therefore, the insurance double recording system provided by the embodiment takes the limitation of double recording of mobile phone equipment into consideration, the mobile terminal is used for controlling the recording equipment and the video acquisition equipment to acquire dynamic image information and sound information in an insurance double recording scene, so that a client and a salesman can be guaranteed to keep recording in the same frame in the whole process, and even if an applicant and a insured person are not the same person, the applicant, the insured person and the salesman can also record in the same frame. Through setting up large-screen display device, will two transcriptions of in-process two transcriptions show on the large screen, guarantee older or the not good customer of eyesight can clearly understand key links such as responsibility statement in the insurance sales link, not only can effectively cooperate the salesman to accomplish the video and record, can also promote user's the experience of insuring.
In some embodiments, with reference to fig. 2, the mobile terminal includes a face recognition module configured to acquire the dynamic image information, determine, through a pre-trained face recognition model, whether face biological information in the dynamic image information matches face biological information of a pre-stored applicant/insured person, and if not, output recording failure prompt information.
In this embodiment, the dynamic image information includes face biological information of the employee and face biological information of the applicant/insured person, the pre-stored face biological information may be an identification card photo of the applicant/insured person, and when the face biological information of the applicant/insured person exists in the dynamic image information, it may be determined that the video content is valid, and the risk of fraud is small or no risk of fraud exists.
In some embodiments, with reference to fig. 2, the mobile terminal further includes a voice recognition module, where the voice recognition module is configured to acquire the sound information, convert the sound information into a double-recording text through a pre-trained voice recognition model, and determine whether the double-recording text contains a preset answer keyword, and if not, output a recording failure prompt message.
Specifically, taking confirmation of insurance application information as an example:
the service personnel ask questions:
(1) do you buy an insurance product named XXX from XXX company?
(2) XX yuan for the first insurance premium, the main insurance pay once every X years, the payment period is XX, the insurance period is XX, if other additional insurance is paid, information such as other payment frequency, payment period and insurance period are detailed in the insurance book, and are clear?
(3) The insurance is a one-time payment insurance product, the premium is XX yuan, the insurance period is XX, and is clear?
For the answer to question (1), the extracted keywords may be "yes", "no error"; for the answer to question (2), the extracted keywords may be "clear", "understood"; for the answer to the question (3), the extracted keywords may be "clear", "understand" as well.
It should be noted that all the answers to the double entry questions are positive answers and cannot be uncertain answers, such as: "seem to be a bar". In addition, when the answer keywords are set, a plurality of similar meaning words close to the standard answers can be set so as to improve the accuracy of voice recognition.
In some embodiments, with reference to fig. 2, the mobile terminal further includes a double recording result output module, where the double recording result output module is configured to output an audio/video stream corresponding to the dynamic image information and the sound information in response to determining that the human face biological information in the dynamic image information matches the pre-stored human face biological information of the target client and that the double recording text contains a preset answer keyword.
In this embodiment, when any one of the moving image information and the sound information does not satisfy the requirement, the recording is required to be performed again, and when and only when both the moving image information and the sound information satisfy the requirement, the audio/video stream is output and stored.
In some embodiments, the video capture device is a wide-angle camera.
The wide-angle camera is a camera with a wide-angle function. The wide angle of view is wider than a normal lens and has a shorter focal length, and is often used for shooting objects with a larger area. The focal length of the wide-angle lens is generally 38-24 mm, the visual angle is 60-84 degrees, the focal length of the ultra-wide-angle lens is 20-13 mm, and the visual angle is 94-118 degrees. The wide-angle lens has short focal length and large visual angle, so that a scene with a large area can be shot in a short shooting distance range.
In some embodiments, the mobile terminal is a tablet computer or a smartphone.
In this embodiment, in the process of practical application, a suitable mobile terminal may be selected according to practical situations, for example: the notebook computer is not particularly limited herein.
In some embodiments, the system further comprises a docking station configured to connect the mobile terminal with the large screen display device, the video capture device, and the sound recording device, respectively.
The docking station refers to a converter with a plurality of interfaces and can support the connection and use of a multi-interface device. A docking station may generally include the following interfaces: type-c charging port, HDMI interface, vga interface, gigabit network port, TF card, SD card and usb3.0 interface. Specifically, the mobile terminal can be connected with a type-c charging port of the docking station, the video acquisition device and the recording device can be connected with a usb3.0 interface of the docking station, and the large-screen display device can be connected with an HDMI interface of the docking station.
Based on the same inventive concept, the application also provides an insurance double recording method which is executed by using the insurance double recording system in the embodiment.
Referring to fig. 3, the insurance double recording method specifically includes the following steps:
and S101, controlling the large-screen display equipment to display preset double-recording operation to a target client through the mobile terminal.
And S102, controlling the video acquisition equipment to acquire dynamic image information of a double recording site through the mobile terminal.
And step S103, controlling the recording equipment to acquire sound information of the double recording site through the mobile terminal.
And step S104, processing the dynamic image information and the sound information through the mobile terminal.
As an optional embodiment, with reference to fig. 4, for the step S104 in the foregoing embodiment, the method may specifically include the following steps:
step S1041, obtaining the dynamic image information;
step S1042, obtaining the pre-stored human face biological information of the target client;
step S1043, judging whether the human face biological information in the dynamic image information is matched with the human face biological information of the pre-stored investor/insured person through a pre-trained human face recognition model;
and step S1044, if the video stream is matched with the dynamic image information, outputting the video stream corresponding to the dynamic image information.
And step S1045, if not, outputting a recording failure prompt message.
The embodiment can be executed through a face recognition module in the mobile terminal, and unqualified videos need to be recorded again through preliminary judgment of character information in video pictures in a double-recording site, so that the passing rate of subsequent auditing can be improved.
As an optional embodiment, with reference to fig. 5, for step S104 in the foregoing embodiment, the method may further include the following steps:
step S1046, acquiring the sound information.
Step S1047, obtaining a preset answer keyword.
Step S1048, converting the sound information into a double-recording text through a pre-trained speech recognition model, and determining whether the double-recording text contains a preset answer keyword.
Step S1049, if yes, outputting an audio stream corresponding to the sound information.
And step S104A, if not, outputting a recording failure prompt message.
The embodiment can be executed through a voice recognition module in the mobile terminal, the person information in the video picture is preliminarily judged on the double-recording site, and unqualified voice also needs to be recorded again, so that the passing rate of subsequent auditing can be further improved.
Those of ordinary skill in the art will understand that: the discussion of any embodiment above is meant to be exemplary only, and is not intended to intimate that the scope of the disclosure, including the claims, is limited to these examples; within the context of the present application, features from the above embodiments or from different embodiments may also be combined, steps may be implemented in any order, and there are many other variations of the different aspects of the embodiments of the present application as described above, which are not provided in detail for the sake of brevity.
In addition, well-known power/ground connections to Integrated Circuit (IC) chips and other components may or may not be shown in the provided figures for simplicity of illustration and discussion, and so as not to obscure the embodiments of the application. Furthermore, devices may be shown in block diagram form in order to avoid obscuring embodiments of the application, and this also takes into account the fact that specifics with respect to implementation of such block diagram devices are highly dependent upon the platform within which the embodiments of the application are to be implemented (i.e., specifics should be well within purview of one skilled in the art). Where specific details (e.g., circuits) are set forth in order to describe example embodiments of the application, it should be apparent to one skilled in the art that the embodiments of the application can be practiced without, or with variation of, these specific details. Accordingly, the description is to be regarded as illustrative instead of restrictive.
While the present application has been described in conjunction with specific embodiments thereof, many alternatives, modifications, and variations of these embodiments will be apparent to those of ordinary skill in the art in light of the foregoing description. For example, other memory architectures (e.g., dynamic ram (dram)) may use the discussed embodiments.
The present embodiments are intended to embrace all such alternatives, modifications and variances which fall within the broad scope of the appended claims. Therefore, any omissions, modifications, equivalents, improvements, and the like that may be made without departing from the spirit or scope of the embodiments of the present application are intended to be included within the scope of the claims.
Claims (10)
1. An insurance double entry system, comprising: the mobile terminal comprises a large-screen display device, a mobile terminal, a video acquisition device and a recording device, wherein the large-screen display device is in wired connection with the mobile terminal, the video acquisition device is in wired connection with the mobile terminal, and the recording device is in wired connection with the mobile terminal; wherein the content of the first and second substances,
the large-screen display device is configured to display a preset double-recording technology to a target client;
the video acquisition equipment is configured to acquire dynamic image information of a double recording site;
the sound recording device is configured to acquire sound information of the double recording site;
the mobile terminal is configured to control the large-screen display device, the video acquisition device and the sound recording device, and process the dynamic image information and the sound information.
2. The insurance double recording system according to claim 1, wherein the mobile terminal comprises a face recognition module configured to acquire the dynamic image information, determine whether the face biological information in the dynamic image information matches with the face biological information of a pre-stored applicant/insured person through a pre-trained face recognition model, and if not, output a recording failure prompt message.
3. The insurance double recording system according to claim 2, wherein the mobile terminal further comprises a voice recognition module, the voice recognition module is configured to acquire the voice information, convert the voice information into a double recording text through a pre-trained voice recognition model, and determine whether the double recording text contains a preset answer keyword, and if not, output a recording failure prompt message.
4. The insurance double recording system according to claim 3, wherein the mobile terminal further comprises a double recording result output module, and the double recording result output module is configured to output an audio/video stream corresponding to the dynamic image information and the sound information in response to determining that the human face biological information in the dynamic image information matches with the pre-stored human face biological information of the target customer and that the double recording text contains a preset answer keyword.
5. The insurance double recording system according to any one of claims 1 to 4, wherein the video capturing device is a wide-angle camera.
6. The insurance double recording system according to any one of claims 1 to 4, wherein the mobile terminal is a tablet computer or a smart phone.
7. The insurance dual recording system according to any one of claims 1 to 4, further comprising a docking station configured to connect the mobile terminal with the large screen display device, the video capture device and the sound recording device, respectively.
8. An insurance dubbing method applied to the insurance dubbing system according to any one of claims 1 to 9, the method comprising:
controlling the large-screen display equipment to display preset double-recording operation to a target client through the mobile terminal;
controlling the video acquisition equipment to acquire dynamic image information of a double-recording site through the mobile terminal;
controlling the recording equipment to acquire sound information of the double recording site through the mobile terminal;
and processing the dynamic image information and the sound information through the mobile terminal.
9. The insurance double recording method according to claim 8, wherein said processing the dynamic image information comprises:
acquiring the dynamic image information;
acquiring prestored face biological information of the target client;
judging whether the face biological information in the dynamic image information is matched with the face biological information of a pre-stored invested/insured person or not through a pre-trained face recognition model;
if the dynamic image information is matched with the video stream, outputting the video stream corresponding to the dynamic image information;
if not, outputting a recording failure prompt message.
10. The insurance double recording method according to claim 8, wherein the processing the sound information includes:
acquiring the sound information;
acquiring preset answer keywords;
converting the sound information into a double-recording text through a pre-trained voice recognition model, and judging whether the double-recording text contains preset answer keywords or not;
if yes, outputting an audio stream corresponding to the sound information;
if not, outputting a recording failure prompt message.
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| CN202210335954.2A CN114979529A (en) | 2022-03-30 | 2022-03-30 | Insurance double recording system and method |
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| CN202210335954.2A CN114979529A (en) | 2022-03-30 | 2022-03-30 | Insurance double recording system and method |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115643356A (en) * | 2022-12-23 | 2023-01-24 | 广州佰锐网络科技有限公司 | Method, storage medium and system for double recording of financial service sale process |
| CN116489291A (en) * | 2022-12-24 | 2023-07-25 | 北京汇易达数字科技有限公司 | Recording method for HTML5 financial dual recording system |
-
2022
- 2022-03-30 CN CN202210335954.2A patent/CN114979529A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115643356A (en) * | 2022-12-23 | 2023-01-24 | 广州佰锐网络科技有限公司 | Method, storage medium and system for double recording of financial service sale process |
| CN116489291A (en) * | 2022-12-24 | 2023-07-25 | 北京汇易达数字科技有限公司 | Recording method for HTML5 financial dual recording system |
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