CN114979387A - Network telephone service method, system, equipment and medium based on analog telephone - Google Patents
Network telephone service method, system, equipment and medium based on analog telephone Download PDFInfo
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- CN114979387A CN114979387A CN202210570340.2A CN202210570340A CN114979387A CN 114979387 A CN114979387 A CN 114979387A CN 202210570340 A CN202210570340 A CN 202210570340A CN 114979387 A CN114979387 A CN 114979387A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
- H04M7/0081—Network operation, administration, maintenance, or provisioning
- H04M7/0084—Network monitoring; Error detection; Error recovery; Network testing
Abstract
The invention relates to the technical field of voice service, and provides a network telephone service method, a system, equipment and a medium based on an analog telephone. The network telephone service method based on the analog telephone comprises the following steps: receiving an intelligent service request transmitted by an analog telephone system through an analog line; according to the intelligent service request, calling intelligent voice service from the network telephone system, and providing the intelligent voice service to the user terminal calling the analog telephone system through the analog line; and monitoring interactive data between the user side and the intelligent voice service, and adjusting a voice service mode provided for the user side when the interactive data triggers an early warning event. The invention can realize the access of the analog telephone system to the network telephone system, provide intelligent voice service for users, and improve the voice service experience of calling users by monitoring the interactive data to accurately sense the service state and flexibly adjust the service mode in the interaction process of the users and the intelligent voice service.
Description
Technical Field
The invention relates to the technical field of voice service, in particular to a network telephone service method, a system, equipment and a medium based on analog telephone.
Background
With the continuous upgrade of voice service technology, more and more enterprises need intelligent voice services. Traditional telephone systems, especially older analog telephone systems, are difficult to directly perform intelligent upgrade. Enterprises that employ analog telephone systems typically need to purchase intelligent voice services to enable intelligent answering of incoming requests.
However, the existing intelligent voice service has the problems of single service mode, incapability of sensing service state and influence on voice service experience of calling users.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the invention and therefore may include information that does not constitute prior art that is already known to a person of ordinary skill in the art.
Disclosure of Invention
In view of the above, the present invention provides a method, a system, a device, and a medium for providing an internet phone service based on an analog phone, which can improve the voice service experience of an incoming user by monitoring whether an interactive data triggers an early warning event during the interaction between the user and an intelligent voice service on the basis of enabling the analog phone to access the internet phone system configured with the intelligent voice service and providing the intelligent voice service to the user.
According to an aspect of the present invention, there is provided an analog phone-based network phone service method, including: receiving an intelligent service request transmitted by an analog telephone system through an analog line; according to the intelligent service request, calling intelligent voice service from a network telephone system, and providing the intelligent voice service to a user terminal calling the analog telephone system through the analog line; and monitoring interactive data of the user side and the intelligent voice service, and adjusting a voice service mode provided for the user side when the interactive data triggers an early warning event.
In some embodiments, in the above method for internet phone service, the warning event includes a performance warning event; the condition that the interaction data triggers the performance early warning event comprises the following steps: and determining the repetition times of a flow node of the intelligent voice service to be more than a preset time according to the behavior data in the interactive data, wherein the behavior data comprises user behavior data of the user side and service behavior data of the intelligent voice service.
In some embodiments, in the above method for internet phone service, the warning event includes a progress warning event; the condition that the interaction data triggers the progress early warning event comprises the following steps: and determining that the continuous service time of the intelligent voice service exceeds a preset time according to the timestamp data in the interactive data.
In some embodiments, in the above method for internet phone service, the warning event includes an emotional warning event; the condition that the interaction data triggers the emotion early warning event comprises the following steps: and determining that the emotional state of the user side is lower than a satisfaction threshold according to the user behavior data in the interactive data.
In some embodiments, in the foregoing network telephone service method, after adjusting the voice service mode provided to the user side, the method further includes: and generating negative sample data for maintaining the intelligent voice service according to the interactive data of the user side and the network telephone system about the voice call.
In some embodiments, in the foregoing method for internet phone service, monitoring interaction data between the user side and the intelligent voice service further includes: and when the user side and the intelligent voice service finish the current voice call, generating positive sample data for maintaining the intelligent voice service according to the interactive data of the user side and the intelligent voice service about the current voice call.
In some embodiments, in the foregoing method for internet phone service, monitoring interaction data between the user side and the intelligent voice service further includes: when the user side and the intelligent voice service complete the question consultation of the voice call, inquiring the user side about the use experience of the voice call before the voice call is hung up; and generating user feedback data for maintaining the intelligent voice service according to the use experience data fed back by the user side and the interactive data of the user side and the intelligent voice service about the current voice call.
According to an aspect of the present invention, there is provided an analog phone-based internet phone service system, comprising: the request receiving module is used for receiving an intelligent service request transmitted by an analog telephone system through an analog line; the service providing module is used for calling intelligent voice service from a network telephone system according to the intelligent service request and providing the intelligent voice service to a user terminal calling the analog telephone system through the analog line; and the service adjusting module is used for monitoring the interactive data between the user side and the intelligent voice service and adjusting the voice service mode provided for the user side when the interactive data triggers an early warning event.
According to an aspect of the present invention, there is provided a computer apparatus comprising: a processor; a memory having executable instructions stored therein; wherein the executable instructions, when executed by the processor, implement the analog phone based network phone service method as any of the above embodiments.
According to an aspect of the present invention, there is provided a computer-readable storage medium storing a program which, when executed by a processor, implements the analog phone-based network phone service method according to any of the embodiments described above.
Compared with the prior art, the invention has the beneficial effects that:
the network telephone service scheme based on the analog telephone can realize that the analog telephone system accesses the network telephone system configured with the intelligent voice service and provides the intelligent voice service for the user, and further can accurately sense the service state, flexibly adjust the service mode and improve the voice service experience of the calling user by monitoring whether the interactive data triggers the early warning event or not in the interaction process of the user and the intelligent voice service.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention. It is obvious that the drawings described below are only some embodiments of the invention, and that for a person skilled in the art, other drawings can also be derived from them without inventive effort.
FIG. 1 is a schematic diagram of an architecture for an analog telephone system to access a network telephone system in an embodiment of the invention;
FIG. 2 is a schematic diagram illustrating steps of a network telephone service method based on analog phones according to an embodiment of the present invention;
FIG. 3 is a block diagram of an analog phone-based VoIP service system according to an embodiment of the present invention;
fig. 4 shows a schematic structural diagram of a computer device in the embodiment of the present invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.
The figures are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
In addition, the flow shown in the drawings is only an exemplary illustration, and not necessarily includes all the steps. For example, some steps may be split, some steps may be combined or partially combined, and the actual execution order may be changed according to the actual situation. The use of "first," "second," and similar terms in the detailed description is not intended to imply any order, quantity, or importance, but rather is used to distinguish one element from another. It should be noted that features of the embodiments of the invention and of the different embodiments may be combined with each other without conflict.
Fig. 1 shows a schematic architecture of an analog telephone system accessing a network telephone system, and referring to fig. 1, in an embodiment of the present invention, an analog telephone system 110 accesses a network telephone system 120 through an analog line. The network phone is also called a VoIP (Voice over Internet Protocol ) phone. The network telephone system 120 is configured with an intelligent service request, the network telephone system 120 is accessed through the analog telephone system 110, the analog telephone is accessed to the VoIP telephone, the intelligent voice service is provided for the user terminal calling the analog telephone system 110, and the intelligent improvement of the analog telephone system 110 is realized.
In a specific implementation, an analog gateway may be deployed in the analog phone system 110, a user-level switch of the analog phone system 110 is connected to the analog gateway through an analog line, and the analog gateway and the network phone system 120 may be connected through an SIP (Session Initiation Protocol) communication.
Fig. 2 shows the main steps of the analog phone based network phone service method. The network telephone service method of the invention is mainly realized by a network telephone service system configured with intelligent voice service. Referring to fig. 2, in the embodiment of the present invention, a network telephone service method based on an analog telephone includes:
step S210, receiving an intelligent service request transmitted by the analog telephone system through the analog line. When the analog telephone system receives the call request of the user terminal, the analog telephone system can request the intelligent voice service from the network telephone service system.
Step S220, according to the intelligent service request, calling the intelligent voice service from the network telephone system, and providing the intelligent voice service to the user terminal calling the analog telephone system through the analog line. The intelligent voice service may include a voice menu service, an AI (Artificial Intelligence) service, and the like. According to the intelligent service request, calling voice menu service by default; and the AI service can be called according to the intelligent service request under the special conditions that the user side is a specific user, the user side repeatedly calls in a short time and the like. The specific calling strategy can be configured in advance so as to accurately respond to various calling scenes of the user.
Step S230, monitoring the interactive data between the user side and the intelligent voice service, and adjusting the voice service mode provided to the user side when the interactive data triggers the early warning event. When the interactive data triggers the early warning event, the service state of the intelligent voice service in the current call is represented to be poor, so that the voice service mode is adjusted in time, and the user side can be switched to the manual voice service.
In specific implementation, for example, when the interactive data is monitored to trigger an early warning event, manual guidance information "sorry fails to solve your problem" and you can press 0 to wait for manual service "is fed back to the user side.
The network telephone service scheme based on the analog telephone can realize that the analog telephone system accesses the network telephone system configured with the intelligent voice service and provides the intelligent voice service for the user, and further can accurately sense the service state and flexibly adjust the service mode by monitoring whether the interactive data triggers the early warning event or not in the interaction process of the user and the intelligent voice service, thereby improving the voice service experience of the calling user.
In one embodiment, the early warning event comprises a performance early warning event; the condition that the interaction data triggers the performance early warning event comprises the following steps: and determining the repetition times of a flow node of the intelligent voice service to be more than the preset times according to the behavior data in the interactive data, wherein the behavior data comprises user behavior data of the user side and service behavior data of the intelligent voice service.
For example, in the scenario of voice menu service, when it is recognized that the user enters the B flow node from the a flow node by pressing a key, and returns the B flow node/the subsequent flow node of the B flow node to the a flow node by a related key, indicating that the repetition phenomenon of the a flow node occurs, the repetition frequency of the a flow node can be determined to be more than the preset frequency, and a performance early warning event is triggered.
For another example, in the scenario of the AI service, when the user asks the M question and the AI service answers the M answer content, the user asks the M question or a question similar to the M question again and the AI service answers the M answer content again, which indicates that the M answer flow node is repeated, and the performance early warning event is triggered when the repetition frequency of the M answer flow node is determined to be more than the preset frequency.
Through the performance early warning event, the situation that the intelligent voice service cannot accurately solve the user problem can be monitored, the voice service mode can be adjusted in time, and the influence on user experience is avoided.
In one embodiment, the early warning event comprises a progress early warning event; the condition that the interactive data triggers the progress early warning event comprises the following steps: and determining that the continuous service time of the intelligent voice service exceeds the preset time according to the timestamp data in the interactive data.
Under the condition that the flow node repetition does not occur in the intelligent voice service but the continuous service time exceeds the set time (such as 1 minute), the user problem is not ensured to be solved in time, and the voice service mode is adjusted.
In one embodiment, the pre-alert event comprises an emotional pre-alert event; the case where the interaction data triggers an emotional alert event includes: and determining that the emotional state of the user side is lower than the satisfaction threshold according to the user behavior data in the interactive data.
For example, in a scenario of voice menu service, when it is recognized that a user presses a key (same or different keys) continuously at a current flow node of the voice menu service for more than a preset number of times, it may be determined that the user may generate an adverse emotional state due to failure to solve a problem well, and an emotional early warning event is triggered.
For another example, in the scenario of AI service, when it is recognized that the current emotion of the user is not good through the tone of voice, the speed of voice, etc. of the user, it may be determined that the emotional state of the user is lower than the satisfaction threshold, and an emotion early warning event is triggered. The specific emotion recognition method can adopt the existing emotion recognition algorithm, and the invention is not limited to this.
Through the emotion early warning event, the emotion state of the user in the intelligent voice service process can be known in time, the voice service mode is adjusted in due time, and influence on user experience is avoided.
In one embodiment, after adjusting the voice service mode provided to the user side, the method further includes: and generating negative sample data for maintaining the intelligent voice service according to the interactive data of the user side and the network telephone system about the voice call.
Adjusting the scene of the voice service mode provided for the user side, namely the scene that the intelligent voice service fails to solve the user problem and needs to be switched to the artificial voice service; in the scene, according to interactive data of the user side and the network telephone system (including intelligent voice service before switching and artificial voice service after switching) about the voice call, at least extracting interactive data triggering an early warning event in the interactive data before switching and relevant data solving user problems in the interactive data after switching, and generating negative sample data for subsequent maintenance/improvement of the intelligent voice service.
In one embodiment, the monitoring of the interactive data between the user terminal and the smart voice service further includes: when the user side and the intelligent voice service finish the voice call, generating positive sample data for maintaining the intelligent voice service according to the interactive data of the user side and the intelligent voice service about the voice call.
The user side and the intelligent voice service complete the scene of the voice call, namely the intelligent voice service can completely solve the user problem without switching the scene of the artificial voice service; in the scene, at least relevant interactive data of each key process node in the interactive data is extracted according to the interactive data of the user side and the intelligent voice service about the voice call, and positive sample data is generated for subsequent maintenance/improvement of the intelligent voice service.
In one embodiment, the monitoring of the interactive data between the user terminal and the smart voice service further includes: when the user terminal and the intelligent voice service complete the problem consultation of the voice call, the user terminal is inquired about the use experience of the voice call before the voice call is hung up; and generating user feedback data for maintaining the intelligent voice service according to the use experience data fed back by the user side and the interactive data of the user side and the intelligent voice service about the voice call.
The flow node set by the intelligent voice service can determine whether the user has finished the problem consultation currently. Ask the user about the use feeling of the voice call, can guide the user to propose an improved opinion of the intelligent voice service, for example, "thank you for using the intelligent voice service, ask you what improved opinion is about the convenience/response procedure of the service? The method comprises the steps of extracting interactive data related to use experience data from interactive data of a user end and an intelligent voice service about the voice call according to the use experience data fed back by the user end, and generating user feedback data for subsequent maintenance/improvement of the intelligent voice service.
In summary, the network telephone service method based on the analog telephone of the present invention can realize that the analog telephone system accesses the network telephone system configured with the intelligent voice service and provides the intelligent voice service for the user, and further, in the interaction process of the user and the intelligent voice service, by monitoring whether the interaction data triggers the early warning event, the service state can be accurately sensed, the service mode can be flexibly adjusted, and the voice service experience of the incoming user can be improved.
The embodiment of the invention also provides a network telephone service system based on the analog telephone, which can be used for realizing the network telephone service method based on the analog telephone described in any embodiment. The features and principles of the voice over internet protocol service method described in any of the above embodiments can be applied to the following voice over internet protocol service system embodiments. In the following embodiments of the voice over internet protocol service system, the features and principles that have been elucidated with respect to the voice over internet protocol service will not be repeated.
Fig. 3 shows the main blocks of the analog phone based network phone service system, and referring to fig. 3, in an embodiment of the present invention, an analog phone based network phone service system 300 includes: a request receiving module 310, configured to receive an intelligent service request transmitted by an analog telephone system through an analog line; the service providing module 320 is used for calling the intelligent voice service from the network telephone system according to the intelligent service request and providing the intelligent voice service to the user terminal calling the analog telephone system through the analog line; the service adjusting module 330 is configured to monitor interaction data between the user side and the smart voice service, and adjust a voice service mode provided to the user side when the interaction data triggers an early warning event.
Further, the network telephone service system 300 may further include modules for implementing other process steps of the above-described network telephone service method embodiments. For example, the network telephone service system 300 may further include sub-monitoring modules respectively configured to monitor whether the interactive data triggers a performance pre-warning event, a progress pre-warning event, and an emotion pre-warning event, so as to implement comprehensive monitoring of the interactive data between the user terminal and the intelligent voice service; in addition, the network telephone service system 300 may further include a relevant module for generating corresponding positive sample data, negative sample data, and user feedback data according to the interactive data of the voice call in different scenarios. The specific principle of each module can refer to the description of each network telephone service method embodiment, and the description is not repeated here.
The network telephone service system based on the analog telephone can monitor whether the interactive data triggers the early warning event or not in the interaction process of the user and the intelligent voice service on the basis of realizing the access of the analog telephone system to the network telephone system configured with the intelligent voice service and providing the intelligent voice service for the user, accurately sense the service state, flexibly adjust the service mode and improve the voice service experience of the calling user.
The embodiment of the present invention further provides a computer device, which includes a processor and a memory, where the memory stores executable instructions, and when the executable instructions are executed by the processor, the network telephone service method based on analog telephone described in any of the above embodiments is implemented.
The computer equipment can be deployed in a network telephone service system, can realize that a simulated telephone system accesses the network telephone system configured with the intelligent voice service and provides the intelligent voice service for a user, and can further sense the service state accurately and flexibly adjust the service mode by monitoring whether the interactive data triggers an early warning event or not in the interaction process of the user and the intelligent voice service so as to improve the voice service experience of an incoming user.
Fig. 4 is a schematic structural diagram of a computer device in an embodiment of the present invention, and it should be understood that fig. 4 only schematically illustrates various modules, which may be virtual software modules or actual hardware modules, and the combination, the splitting, and the addition of the remaining modules of these modules are within the scope of the present invention.
As shown in fig. 4, computer device 400 is in the form of a general purpose computing device. The components of computer device 400 include, but are not limited to: at least one processing unit 410, at least one memory unit 420, a bus 430 connecting different platform components (including memory unit 420 and processing unit 410), a display unit 440, and the like.
The storage unit 420 stores program codes that can be executed by the processing unit 410 so that the processing unit 410 performs the steps of the analog phone-based network phone service method described in the above embodiment. For example, processing unit 410 may perform the steps shown in fig. 2.
The storage unit 420 may include readable media in the form of volatile storage units, such as a random access memory unit (RAM)4201 and/or a cache memory unit 4202, and may further include a read only memory unit (ROM) 4203.
The storage unit 420 may also include a program/utility 4204 having one or more program modules 4205, such program modules 4205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The computer device 400 may also communicate with one or more external devices, which may be one or more of a keyboard, a pointing device, a bluetooth device, etc. These external devices enable a user to interactively communicate with the computer device 400. Computer device 400 can also communicate with one or more other computing devices, including routers, modems. Such communication may be conducted in parallel via input/output (I/O) interface 450. Moreover, computer device 400 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet) and via network adapter 460. Network adapter 460 may communicate with other modules of computer device 400 and via bus 430. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with computer device 400, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage platforms, to name a few.
The embodiment of the present invention further provides a computer-readable storage medium for storing a program, and the program is executed to implement the method for providing the internet phone service based on the analog phone described in any of the above embodiments. In some possible embodiments, the aspects of the present invention may also be implemented in the form of a program product including program code for causing a terminal device to perform the analog telephone-based network telephone service method described in any of the above embodiments, when the program product is run on the terminal device.
The storage medium can be executed by a processor arranged in the network telephone service system, so that the simulation of accessing the network telephone system configured with the intelligent voice service by the telephone system and providing the intelligent voice service for the user are realized, and further, in the interaction process of the user and the intelligent voice service, the service state is accurately sensed, the service mode is flexibly adjusted and the voice service experience of the calling user is improved by monitoring whether the interaction data triggers the early warning event or not.
The storage medium may employ a portable compact disc read only memory (CD-ROM) and include program codes, and may be run on a terminal device, such as a personal computer. However, the storage medium of the present invention is not limited thereto, and may be any tangible medium that contains or stores a program, which can be used by or in connection with an instruction execution system, apparatus, or device.
A storage medium may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of readable storage media include, but are not limited to: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable signal medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device, such as through the internet using an internet service provider.
The foregoing is a more detailed description of the invention in connection with specific preferred embodiments and it is not intended that the invention be limited to these specific details. For those skilled in the art to which the invention pertains, several simple deductions or substitutions can be made without departing from the spirit of the invention, and all shall be considered as belonging to the protection scope of the invention.
Claims (10)
1. A network telephone service method based on analog telephone is characterized by comprising the following steps:
receiving an intelligent service request transmitted by an analog telephone system through an analog line;
according to the intelligent service request, calling intelligent voice service from a network telephone system, and providing the intelligent voice service to a user terminal calling the analog telephone system through the analog line;
and monitoring interactive data of the user side and the intelligent voice service, and adjusting a voice service mode provided for the user side when the interactive data triggers an early warning event.
2. The network telephony service method of claim 1, wherein the early warning event comprises a performance early warning event;
the condition that the interaction data triggers the performance early warning event comprises the following steps:
and determining the repetition times of a flow node of the intelligent voice service to be more than a preset time according to the behavior data in the interactive data, wherein the behavior data comprises user behavior data of the user side and service behavior data of the intelligent voice service.
3. The network telephony service method of claim 1, wherein the early warning event comprises a progress early warning event;
the condition that the interaction data triggers the progress early warning event comprises the following steps:
and determining that the continuous service time of the intelligent voice service exceeds a preset time according to the timestamp data in the interactive data.
4. The network telephony service method of claim 1, wherein the pre-alert event comprises an emotional pre-alert event;
the condition that the interaction data triggers the emotional early warning event comprises:
and determining that the emotional state of the user side is lower than a satisfaction threshold according to the user behavior data in the interactive data.
5. The method according to any one of claims 1 to 4, wherein after adjusting the voice service provided to the user side, the method further comprises:
and generating negative sample data for maintaining the intelligent voice service according to the interactive data of the user side and the network telephone system about the voice call.
6. The method for network telephone service according to claim 1, wherein the monitoring of the interactive data between the user terminal and the smart voice service further comprises:
and when the user side and the intelligent voice service finish the current voice call, generating positive sample data for maintaining the intelligent voice service according to the interactive data of the user side and the intelligent voice service about the current voice call.
7. The method for network telephone service according to claim 1, wherein the step of monitoring the interactive data between the user terminal and the smart voice service further comprises the steps of:
when the user side and the intelligent voice service complete the question consultation of the voice call, inquiring the user side about the use experience of the voice call before the voice call is hung up;
and generating user feedback data for maintaining the intelligent voice service according to the use experience data fed back by the user side and the interactive data of the user side and the intelligent voice service about the current voice call.
8. An analog telephone-based network telephone service system, comprising:
the request receiving module is used for receiving an intelligent service request transmitted by an analog telephone system through an analog line;
the service providing module is used for calling intelligent voice service from a network telephone system according to the intelligent service request and providing the intelligent voice service to a user terminal calling the analog telephone system through the analog line;
and the service adjusting module is used for monitoring the interactive data between the user side and the intelligent voice service and adjusting the voice service mode provided for the user side when the interactive data triggers an early warning event.
9. A computer device, comprising:
a processor;
a memory having executable instructions stored therein;
wherein the executable instructions, when executed by the processor, implement the analog phone based network phone service method of any one of claims 1-7.
10. A computer-readable storage medium storing a program for implementing the analog phone-based network phone service method of any one of claims 1 to 7 when the program is executed by a processor.
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| CN202210570340.2A CN114979387A (en) | 2022-05-24 | 2022-05-24 | Network telephone service method, system, equipment and medium based on analog telephone |
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| CN202210570340.2A CN114979387A (en) | 2022-05-24 | 2022-05-24 | Network telephone service method, system, equipment and medium based on analog telephone |
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| CN202210570340.2A Pending CN114979387A (en) | 2022-05-24 | 2022-05-24 | Network telephone service method, system, equipment and medium based on analog telephone |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN116578692A (en) * | 2023-07-13 | 2023-08-11 | 江西微博科技有限公司 | AI intelligent service calculation method based on big data |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN116578692A (en) * | 2023-07-13 | 2023-08-11 | 江西微博科技有限公司 | AI intelligent service calculation method based on big data |
| CN116578692B (en) * | 2023-07-13 | 2023-09-15 | 江西微博科技有限公司 | AI intelligent service calculation method based on big data |
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