CN114942877A - Method and device for determining user interface of bank system - Google Patents
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Abstract
The invention discloses a method and a device for determining a user interface of a bank system, which relate to the field of artificial intelligence, wherein the method comprises the following steps: classifying the bank business to obtain a plurality of business categories; acquiring service handling data of a user, and classifying the user according to the data and service categories to obtain a plurality of user subsets; for each user interface in the plurality of user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface; and selecting the maximum user interface from the plurality of user interfaces as the optimal user interface according to the partial sequence of the user interfaces. The invention can determine the optimal user interface of the bank system and improve the user experience.
Description
Technical Field
The invention relates to the technical field of artificial intelligence, in particular to a method and a device for determining a user interface of a bank system.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, banks have introduced new transaction interfaces for mobile banking, self-service devices, etc. based on user personalization. However, there is no objective method of determining whether these transaction interfaces are suitable for the user, how the user uses the experience of these transaction interfaces, which interfaces are preferred by the user.
Disclosure of Invention
The embodiment of the invention provides a method for determining a user interface of a bank system, which is used for objectively determining an optimal user interface and comprises the following steps:
classifying the bank business to obtain a plurality of business categories;
acquiring service handling data of a user, classifying the user according to the service handling data and service categories to obtain a plurality of user subsets;
for each user interface in the plurality of user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services;
determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface;
and selecting a maximum user interface from the plurality of user interfaces according to the partial order of the user interfaces, and taking the maximum user interface as an optimal user interface, wherein the maximum user interface is a maximum element of the partial order.
The embodiment of the invention also provides a device for determining the user interface of the bank system, which is used for objectively determining the optimal user interface and comprises the following components:
the business category determining unit is used for classifying the business of the bank to obtain a plurality of business categories;
the system comprises a user subset determining unit, a service processing unit and a service classification unit, wherein the user subset determining unit is used for acquiring service processing data of a user, classifying the user according to the service processing data and service classes, and acquiring a plurality of user subsets;
the interval time determining unit is used for acquiring service handling data of each user subset about each user interface in the plurality of user interfaces; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services;
the partial order determining unit is used for determining the partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether the first user interface in any two user interfaces is better than the second user interface;
and the optimal interface determining unit is used for selecting a maximum user interface from the plurality of user interfaces according to the partial order of the user interfaces, and taking the maximum user interface as the optimal user interface, wherein the maximum user interface is a maximum element of the partial order.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor executes the computer program to realize the method for determining the user interface of the banking system.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the method for determining the user interface of the banking system is realized.
An embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program, and when executed by a processor, the computer program implements the method for determining the user interface of the banking system.
In the embodiment of the invention, the scheme for determining the user interface of the bank system is as follows: classifying the business of the bank to obtain a plurality of business categories; acquiring service handling data of a user, classifying the user according to the service handling data and service categories to obtain a plurality of user subsets; for each user interface in the plurality of user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services; determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface; according to the partial order of the user interfaces, selecting the maximum user interface from the user interfaces, and taking the maximum user interface as the optimal user interface, wherein the maximum user interface is a maximum element of the partial order, so that the optimal user interface of the bank system can be objectively determined, and the user experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the embodiments or the prior art descriptions will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts. In the drawings:
fig. 1 is a schematic flowchart of a method for determining a user interface of a banking system according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of obtaining a plurality of user subsets according to an embodiment of the present invention;
FIG. 3 is a flow chart illustrating the determination of the time interval between each subset of users with respect to the user interface according to an embodiment of the present invention;
FIG. 4 is a flow chart illustrating a method for determining a user interface of a banking system according to another embodiment of the present invention;
fig. 5 is a schematic structural diagram of a determination device of a user interface of a banking system in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Fig. 1 is a schematic flow chart of a method for determining a user interface of a banking system in an embodiment of the present invention, as shown in fig. 1, the method includes the following steps:
step 101: classifying the business of the bank to obtain a plurality of business categories;
step 102: acquiring service handling data of a user, classifying the user according to the service handling data and service categories to obtain a plurality of user subsets;
step 103: for each user interface in the multiple user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services;
step 104: determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface;
step 105: and selecting a maximum user interface from the plurality of user interfaces according to the partial order of the user interfaces, and taking the maximum user interface as an optimal user interface, wherein the maximum user interface is a maximum element of the partial order.
The method for determining the user interface of the bank system provided by the embodiment of the invention works as follows: classifying the business of the bank to obtain a plurality of business categories; acquiring service handling data of a user, classifying the user according to the service handling data and service categories to obtain a plurality of user subsets; for each user interface in the plurality of user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services; determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface; according to the partial order of the user interfaces, a maximum user interface is selected from the user interfaces and serves as an optimal user interface, wherein the maximum user interface is a maximum element of the partial order, the optimal user interface of the bank system can be objectively determined, and user experience is improved. The method of determining the user interface of the banking system is described in detail below.
In step 101, a value of each service in each service attribute may be obtained, where the service attribute may include: risk level, whether cash is involved, type of business, etc.; and then classifying the bank services according to the values of the services in the service attributes to obtain a plurality of service classes.
In an embodiment, in step 102, as shown in fig. 2, acquiring the service transaction data of the user, classifying the user according to the service transaction data and the service category, and acquiring a plurality of user subsets may include:
step 1021: for each user, taking the service handling quantity belonging to each service category in the service handling data of the user as the service handling quantity of each service category corresponding to the user;
step 1022: determining a distance function corresponding to each service class, wherein the distance function determines the distance between any two users as the absolute value of the difference of the service handling quantities of the service classes corresponding to the two users;
step 1023: determining a function corresponding to a user according to a distance function corresponding to each service type, wherein the function is used for determining the distance between any two users;
step 1024: and classifying the users according to the functions corresponding to the users to obtain a plurality of user subsets.
In specific implementation, the above-described embodiment of obtaining a plurality of user subsets may improve the accuracy of user interface determination. The requirements of different users on the transaction of the user interface are different, and meanwhile, the data of a single user is too little to be used for accurately evaluating the user interface, and the problems of little data and different requirements can be effectively solved by classifying the users. When the user interface is determined, the requirements of the users are essential, so that the similarity of the requirements of the users to the user interface can be accurately determined through the function corresponding to the users determined by the method, the users are classified based on the distance function, the requirements of the users of each user subset to the user interface are similar, and the accuracy of determining the user interface can be improved through the multiple user subsets obtained by the method.
In specific implementation, an existing clustering algorithm (such as a K-means) may be selected, and users are classified according to functions corresponding to the users to obtain a plurality of user subsets.
In an embodiment, in the step 1024, classifying the users according to the functions corresponding to the users to obtain a plurality of user subsets may include:
selecting a plurality of users as user subset centers, wherein each user subset center corresponds to one user subset, and each user subset only comprises the corresponding user subset center initially;
and repeating the following steps for each user and each user subset until the change value of the service transaction quantity of each service class corresponding to all the user subset centers is less than the set threshold value, thereby obtaining a plurality of user subsets:
for each user, the following three steps are performed:
for each user subset center, determining the distance between the user subset center and the user according to a function corresponding to the user, and taking the distance as the distance corresponding to the user subset center;
selecting a plurality of user subset centers consistent with the risk level of the user from all the user subset centers; determining the minimum value of a plurality of first distances corresponding to the selected user subset center as the distance A (first distance) of the user, and taking the user subset corresponding to the user subset center corresponding to the minimum value as the user subset corresponding to the user; determining the minimum value of a plurality of distances corresponding to the unselected user subset center as the distance B (second distance) of the user;
if the difference between the distance A corresponding to the user and the distance B corresponding to the user is larger than a specified threshold value, a user subset center is newly built based on the user, the newly built user subset center corresponds to a new user subset, and the initial elements of the new user subset only comprise the user; otherwise, dividing the user into user subsets corresponding to the user;
for each customer category, the following steps are performed:
updating the service handling quantity of each service type corresponding to the user subset center to the average value of the service handling quantity of each service type corresponding to all the users of the user subset center; the risk level corresponding to the user subset center is unchanged.
In one embodiment, in step 103, as shown in fig. 3, for each of the plurality of user interfaces, obtaining the service transaction data of the user interface of the respective user subset; determining the interval time of each user subset with respect to the user interface based on the business transaction data with respect to the user interface may include:
step 1031: for each user subset, determining a plurality of interval time samples of the user subset about the user interface according to the service handling data of the user subset about the user interface;
step 1032: the interval times of the user subset with respect to the user interface are determined as an average of a plurality of interval time samples of the user subset with respect to the user interface.
In specific implementation, the above-mentioned embodiment of determining the interval time of each user subset with respect to the user interface may determine the interval time of each user subset with respect to the user interface based on a statistical method, so as to provide a data basis for subsequent analysis.
In an embodiment, as shown in fig. 4, the method for determining the user interface of the banking system may further include:
step 201: determining, based on a plurality of interval time samples of the user subset with respect to the user interface, a variance corresponding to the plurality of interval time samples and a number of samples corresponding to the plurality of interval time samples;
step 202: determining an error convergence value corresponding to an interval of the user subset with respect to the user interface as a quotient of a square of a variance corresponding to the plurality of interval samples and a number of samples corresponding to the plurality of interval samples;
determining a partial order of the user interface according to the interval time may include:
for any two user interfaces in the plurality of user interfaces, if for each user subset, the interval time of the user subset relative to a first user interface in the two user interfaces is less than or equal to the interval time of the user subset relative to a second user interface in the two user interfaces, and the error convergence value corresponding to the interval time of each user subset relative to the first user interface is less than a preset error convergence threshold value, determining that the first user interface is better than the second user interface.
In specific implementation, the above-mentioned implementation method of determining the error convergence value corresponding to the interval time of the user interface for the subset of users, and based on the threshold value and according to the interval time, determining the partial order of the user interface gives the accuracy of the determined interval time based on the majority theorem, and provides a mathematical basis for subsequent interface analysis.
In one embodiment, the error convergence threshold may be determined as follows:
setting an acceptable interval time error threshold epsilon and setting a probability P that the acceptable interval time error is greater than epsilon;
p is multiplied by epsilon 2 As an error convergence threshold.
In one embodiment, in the step 104, determining the partial order of the user interface according to the interval time may include:
for any two user interfaces of the plurality of user interfaces, determining that a first user interface of the two user interfaces is better than a second user interface of the two user interfaces if, for each subset of users, the time intervals of the subset of users with respect to the first user interface are less than or equal to the time intervals of the subset of users with respect to the second user interface.
In specific implementation, the above-described implementation of determining the partial order of the user interface provides a mathematical basis for subsequent transaction interface analysis.
In one embodiment, in the step 105, selecting a maximum user interface from the plurality of user interfaces according to the partial order of the user interfaces may include:
1. initializing the set of pending user interfaces and the set of user interfaces to be compared to the plurality of user interfaces, and initializing the set of very large user interfaces to null.
2. And circularly executing the following steps until the pending user interface set is empty:
2.1, selecting a user interface A from the set of user interfaces to be determined, and comparing the user interface A with each user interface B except the user interface A in the set of user interfaces to be compared;
2.2 if the user interface B is better than the user interface A, deleting the user interface A from the set of the pending user interfaces; if the user interface A is superior to the user interface B, deleting the user interface B from the set of the pending user interfaces, and determining the user interface B as a secondary user interface of the user interface A;
2.3 if it is confirmed that each user interface except the user interface A in the user interface set to be compared is not superior to the user interface A, adding the user interface A into the maximum user interface set, and deleting all the secondary user interfaces of the user interface A from the user interface set to be compared.
3. The user interface in the set of very large user interfaces is taken as the very large user interface in the plurality of user interfaces.
In one embodiment, in step 105, the maximum element of the partial order is defined as being in the set corresponding to the partial order, and no other element is superior to the maximum element.
It should be noted that, when the number of the user interfaces included in the plurality of user interfaces is large, the calculation redundancy of determining the maximum user interface by using the definition of the maximum element is large, and the complexity is high. The method for selecting the maximum user interface can effectively reduce the complexity of calculation and avoid repeated execution of the calculation.
In summary, the method for determining the user interface of the bank system provided by the invention has the beneficial technical effects that: the newly proposed interface design method can be objectively evaluated, and the advantages and disadvantages of the two interface design methods can be simultaneously compared, and the predicted effect can be evaluated. The invention can find the interface design method with better design effect, and keep the advantages of the two new methods to obtain a new method with better effect.
According to the technical scheme, the data acquisition, storage, use, processing and the like meet relevant regulations of national laws and regulations.
The embodiment of the invention also provides a device for determining the user interface of the banking system, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to the method for determining the user interface of the bank system, the implementation of the device can refer to the implementation of the method for determining the user interface of the bank system, and repeated details are not repeated.
Fig. 5 is a schematic structural diagram of a determining apparatus of a user interface of a banking system in an embodiment of the present invention, and as shown in fig. 5, the method includes:
a business category determining unit 01, configured to classify the business of the bank to obtain a plurality of business categories;
a user subset determining unit 02, configured to obtain service handling data of a user, classify the user according to the service handling data and a service category, and obtain a plurality of user subsets;
the interval time determining unit 03 is configured to, for each user interface in the multiple user interfaces, obtain service transaction data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services;
a partial order determining unit 04, configured to determine a partial order of the user interfaces according to the interval time, where the partial order is used to determine whether a first user interface of any two user interfaces is better than a second user interface;
the optimal interface determining unit 05 is configured to select a maximum user interface from the multiple user interfaces according to the partial order of the user interfaces, and use the maximum user interface as the optimal user interface, where the maximum user interface is a maximum element of the partial order.
In an embodiment, the service class determining unit may be specifically configured to:
for each user, taking the service handling quantity belonging to each service category in the service handling data of the user as the service handling quantity of each service category corresponding to the user;
determining a distance function corresponding to each service class, wherein the distance function determines the distance between any two users as the absolute value of the difference of the service handling quantities of the service classes corresponding to the two users;
determining a function corresponding to a user according to a distance function corresponding to each service type, wherein the function is used for determining the distance between any two users;
and classifying the users according to the functions corresponding to the users to obtain a plurality of user subsets.
In an embodiment, the interval time determining unit may be specifically configured to:
for each user subset, determining a plurality of interval time samples of the user subset about the user interface according to the service handling data of the user subset about the user interface;
the interval times of the user subset with respect to the user interface are determined as an average of a plurality of interval time samples of the user subset with respect to the user interface.
In one embodiment, the determining means of the user interface of the banking system may further include:
a variance and sample number determining unit, configured to determine, based on a plurality of interval time samples of the user subset regarding the user interface, variances corresponding to the plurality of interval time samples, and sample numbers corresponding to the plurality of interval time samples;
an error convergence value determining unit, configured to determine an error convergence value corresponding to an interval time of the user subset with respect to the user interface as a quotient of a square of a variance corresponding to the plurality of interval time samples and a number of samples corresponding to the plurality of interval time samples;
the partial order determination unit may specifically be configured to:
for any two user interfaces in the plurality of user interfaces, if for each user subset, the interval time of the user subset relative to a first user interface in the two user interfaces is less than or equal to the interval time of the user subset relative to a second user interface in the two user interfaces, and the error convergence value corresponding to the interval time of each user subset relative to the first user interface is less than a preset error convergence threshold value, determining that the first user interface is better than the second user interface.
In an embodiment, the partial order determining unit may be specifically configured to:
for any two user interfaces of the plurality of user interfaces, determining that a first user interface of the two user interfaces is better than a second user interface of the two user interfaces if, for each subset of users, the time intervals of the subset of users with respect to the first user interface are less than or equal to the time intervals of the subset of users with respect to the second user interface.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor executes the computer program to realize the method for determining the user interface of the banking system.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the method for determining the user interface of the banking system is realized.
An embodiment of the present invention further provides a computer program product, where the computer program product includes a computer program, and when executed by a processor, the computer program implements the method for determining the user interface of the banking system.
In the embodiment of the invention, the scheme for determining the user interface of the bank system comprises the following steps: classifying the business of the bank to obtain a plurality of business categories; acquiring service handling data of a user, classifying the user according to the service handling data and service categories to obtain a plurality of user subsets; for each user interface in the plurality of user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services; determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface; according to the partial order of the user interfaces, selecting the maximum user interface from the user interfaces, and taking the maximum user interface as the optimal user interface, wherein the maximum user interface is a maximum element of the partial order, so that the optimal user interface of the bank system can be objectively determined, and the user experience is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, and it should be understood that the above-mentioned embodiments are only examples of the present invention and should not be used to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (13)
1. A method for determining a user interface of a banking system, comprising:
classifying the business of the bank to obtain a plurality of business categories;
acquiring service handling data of a user, classifying the user according to the service handling data and service categories to obtain a plurality of user subsets;
for each user interface in the plurality of user interfaces, acquiring service handling data of each user subset about the user interface; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services;
determining a partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether a first user interface of any two user interfaces is better than a second user interface;
and selecting a maximum user interface from the plurality of user interfaces according to the partial order of the user interfaces, and taking the maximum user interface as an optimal user interface, wherein the maximum user interface is a maximum element of the partial order.
2. The method of claim 1, wherein obtaining business transaction data for a user, classifying the user according to the business transaction data and business category to obtain a plurality of user subsets comprises:
for each user, taking the service handling quantity belonging to each service category in the service handling data of the user as the service handling quantity of each service category corresponding to the user;
determining a distance function corresponding to each service class, wherein the distance function determines the distance between any two users as the absolute value of the difference of the service handling quantities of the service classes corresponding to the two users;
determining a function corresponding to a user according to a distance function corresponding to each service type, wherein the function is used for determining the distance between any two users;
and classifying the users according to the functions corresponding to the users to obtain a plurality of user subsets.
3. The method of determining a user interface of a banking system as claimed in claim 1, characterized in that for each of the plurality of user interfaces, business transaction data of the respective user subset is acquired with respect to the user interface; determining the interval time of each user subset about the user interface according to the service transaction data about the user interface, comprising:
for each user subset, determining a plurality of interval time samples of the user subset about the user interface according to the service handling data of the user subset about the user interface;
the interval time of the user subset with respect to the user interface is determined as a mean of a plurality of interval time samples of the user subset with respect to the user interface.
4. The method of determining a user interface of a banking system as claimed in claim 3, further comprising:
determining, based on a plurality of interval time samples of the user subset with respect to the user interface, a variance corresponding to the plurality of interval time samples and a number of samples corresponding to the plurality of interval time samples;
determining an error convergence value corresponding to an interval of the user subset with respect to the user interface as a quotient of a square of a variance corresponding to the plurality of interval samples and a number of samples corresponding to the plurality of interval samples;
determining a partial order of the user interface based on the interval time, comprising:
for any two user interfaces in the plurality of user interfaces, if for each user subset, the interval time of the user subset relative to a first user interface in the two user interfaces is less than or equal to the interval time of the user subset relative to a second user interface in the two user interfaces, and the error convergence value corresponding to the interval time of each user subset relative to the first user interface is less than a preset error convergence threshold value, determining that the first user interface is better than the second user interface.
5. The method of determining a user interface for a banking system as claimed in claim 1 wherein determining a partial order of user interfaces based on an interval of time comprises:
for any two user interfaces of the plurality of user interfaces, determining that a first user interface of the two user interfaces is better than a second user interface of the two user interfaces if, for each subset of users, the time intervals of the subset of users with respect to the first user interface are less than or equal to the time intervals of the subset of users with respect to the second user interface.
6. An apparatus for determining a user interface of a banking system, comprising:
the business category determining unit is used for classifying the business of the bank to obtain a plurality of business categories;
the system comprises a user subset determining unit, a service classifying unit and a service classifying unit, wherein the user subset determining unit is used for acquiring service handling data of a user, classifying the user according to the service handling data and service classes and acquiring a plurality of user subsets;
the interval time determining unit is used for acquiring service handling data of each user subset about each user interface in the plurality of user interfaces; determining the interval time of each user subset relative to the user interface according to the service transaction data relative to the user interface; the interval time is the interval time from the end of one service to the start of the next service when the user transacts the services;
the partial order determining unit is used for determining the partial order of the user interfaces according to the interval time, wherein the partial order is used for determining whether the first user interface in any two user interfaces is better than the second user interface;
and the optimal interface determining unit is used for selecting a maximum user interface from the plurality of user interfaces according to the partial order of the user interfaces, and taking the maximum user interface as the optimal user interface, wherein the maximum user interface is a maximum element of the partial order.
7. The apparatus for determining the user interface of the banking system as claimed in claim 6, wherein the business category determining unit is specifically configured to:
for each user, taking the service handling quantity belonging to each service category in the service handling data of the user as the service handling quantity of each service category corresponding to the user;
determining a distance function corresponding to each service category, wherein the distance function determines the distance between any two users as the absolute value of the difference between the service handling quantities of the two users corresponding to the service categories;
determining a function corresponding to a user according to a distance function corresponding to each service type, wherein the function is used for determining the distance between any two users;
and classifying the users according to the functions corresponding to the users to obtain a plurality of user subsets.
8. The apparatus for determining the user interface of the banking system as claimed in claim 6, wherein the interval time determining unit is specifically configured to:
for each user subset, determining a plurality of interval time samples of the user subset about the user interface according to the service handling data of the user subset about the user interface;
the interval times of the user subset with respect to the user interface are determined as an average of a plurality of interval time samples of the user subset with respect to the user interface.
9. The apparatus for determining a user interface of a banking system as claimed in claim 8, further comprising:
a variance and sample number determining unit, configured to determine, based on a plurality of interval time samples of the user subset regarding the user interface, a variance corresponding to the plurality of interval time samples and a sample number corresponding to the plurality of interval time samples;
an error convergence value determining unit, configured to determine an error convergence value corresponding to an interval time of the user subset with respect to the user interface as a quotient of a square of a variance corresponding to the plurality of interval time samples and a number of samples corresponding to the plurality of interval time samples;
the partial order determination unit is specifically configured to:
for any two user interfaces in the plurality of user interfaces, if for each user subset, the interval time of the user subset relative to a first user interface in the two user interfaces is less than or equal to the interval time of the user subset relative to a second user interface in the two user interfaces, and the error convergence value corresponding to the interval time of each user subset relative to the first user interface is less than a preset error convergence threshold value, determining that the first user interface is better than the second user interface.
10. The apparatus for determining the user interface of the banking system as claimed in claim 6, wherein the partial order determining unit is specifically configured to:
for any two user interfaces of the plurality of user interfaces, determining that a first user interface of the two user interfaces is better than a second user interface of the two user interfaces if, for each subset of users, the time intervals of the subset of users with respect to the first user interface are less than or equal to the time intervals of the subset of users with respect to the second user interface.
11. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 5 when executing the computer program.
12. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program which, when executed by a processor, implements the method of any of claims 1 to 5.
13. A computer program product, characterized in that the computer program product comprises a computer program which, when being executed by a processor, carries out the method of any one of claims 1 to 5.
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| CN202210609258.6A CN114942877A (en) | 2022-05-31 | 2022-05-31 | Method and device for determining user interface of bank system |
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