CN114897488A - Method and device for scenic spot work planning and manpower allocation based on working condition - Google Patents
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Abstract
The invention relates to the technical field of scenic spot management, in particular to a method and a device for scenic spot work planning and manpower allocation based on working conditions, which comprises the following steps: s1: through the mobile investigation unit, the working condition and the effect data of the staff at the same line are collected and sent to the analysis terminal through the wireless network bridge. In the invention, the work execution process and result data of the front-line staff in the scenic spot are acquired by an informatization means, the problems of work task missing items and unreasonable human resource distribution existing in the current site of the scenic spot are analyzed, the scenic spot work planning and human resource distribution standard are formulated on the basis, the work condition and effect data of the front-line staff are combined, the scenic spot work planning and the human resource distribution standard are continuously optimized, and finally, the work task content and the most reasonable human resource distribution required to be covered by each area of the scene are obtained, so that the first-line work scientific planning and the reasonable human resource distribution of the scenic spot are realized.
Description
Technical Field
The invention relates to the technical field of scenic spot management, in particular to a method and a device for carrying out scenic spot human resource allocation based on working conditions.
Background
The scenic spot has the characteristics of wide area, numerous resources such as scenic spot facility equipment, various operation and maintenance works, large amount of manpower participation in operation and the like, and the method provides a great challenge for one-line work planning and human resource allocation in the scenic spot, but the field work planning and the human resource allocation in the current scenic spot still adopt a relatively traditional and rough method, and the method comprises the following steps: by using the experience of the scenic spots of the same type, work division is made after moving or fine adjustment, and related workers are configured; each department manager provides a work planning scheme and personnel configuration requirements according to own experience and by combining the results of on-site inspection tour; the work execution result depends on modes such as paper filling, oral reporting, field inspection and the like, the information amount is small, and the objectivity is to be tested; the method balances the workload of the staff in departments by the shift and the shift system, leads to unscientific one-line work planning and unreasonable human resource allocation in scenic spots, and can not be continuously and effectively optimized, and is specifically embodied in that: the work only covers the key project areas of the scenic spot, and other areas frequently have problems of potential safety hazards, poor cleaning, inadequate service and the like caused by work missing items; some regional staff are short of hands and work in overload, and some regional staff are easy and comfortable without all the affairs, and the staff complain that the work distribution is unfair, and the work enthusiasm is reduced, so that improvement is needed.
Disclosure of Invention
The invention aims to solve the defects in the prior art, and provides a method and a device for performing scenic spot human resource allocation based on working conditions.
In order to achieve the purpose, the invention adopts the following technical scheme: a method for carrying out scenic spot human resource allocation based on working conditions comprises the following steps:
s1: the working condition and the effect data of the staff at the first line are collected through the mobile investigation unit and are sent to the analysis terminal through the wireless network bridge;
s2: meanwhile, the analysis terminal formulates a scenic spot working plan and a preliminary human resource allocation standard according to the investigation result sent by the mobile investigation unit;
s3: monitoring the actual working condition through the monitoring unit and the positioning unit, comparing the actual working condition with the effect data with the scenic spot working plan and the human resource allocation standard, and acquiring a comparison result;
s4: performing data analysis on the comparison result, and optimizing the scenic spot work plan and the human resource allocation standard through an analysis terminal;
s5: and guiding the front-line work planning and the human resource allocation of the scenic spot according to the perfect standard.
In order to subdivide the working condition of the front line employee into a plurality of projects, the invention improves that in the S1, the working condition of the front line employee comprises working time, personnel allocation, area size, positioning, activity track and working content.
In order to define the format and content of the performance data, the invention improves that in the step S1, the performance data includes work result, normal/abnormal, problem type, problem description and live photo.
In order to provide specific regulations for planning items of scenic spot work, the invention improves that in S2, the scenic spot work planning includes employee equipment carrying, work area division, work time making, work content detail, execution times and execution frequency, and the preliminary allocation standard of human resources performs preliminary allocation according to the work time and the work amount in the divided work area.
In order to define the standard of the employee equipment, the employee equipment is improved by comprising a work clothes, an employee label and a mobile terminal.
In order to subdivide the comparison content and the comparison result, the invention improves that in S3, the comparison content includes: whether all the work tasks are executed and completed, whether the execution times reach the standard, whether the execution frequency is qualified, whether specified personnel are in place, whether the personnel have redundancy or shortage, common problems and corresponding work are not in place, and the comparison result comprises the following steps: the method is characterized in that a certain work is not executed, the execution frequency of the certain work is insufficient, the execution frequency is lower than the requirement, fixed personnel are not in place for a long time, and a certain problem in the area is frequent.
In order to perform relevant division on the content of the digitalized analysis, the improvement of the invention is that in S4, the basis items of the digitalized analysis include the occurrence condition of each regional problem, the number of staffs allocated, and the staff task completion amount, the optimization of the scenic spot work planning and human resource allocation standard includes the supplement or deletion of work items, the formulation of more reasonable work indexes, the addition or reduction of staff allocation, and the like, so as to optimize and perfect the scenic spot work planning and human resource allocation standard, and the staff task completion amount includes per-person execution times, execution frequency, and daily work and travel mileage.
In order to perform data establishment and redistribution on the task completion quantity of the staff, the improvement of the invention is that in the step S4, the process of performing the data analysis mainly comprises the steps of setting a standard value according to the actual workload of each work, such as 12, subdividing each work into each work item, each work item is a standard value 1, and if the standard value of a certain work item is higher than 12, subtracting a deviation value, adding the deviation value into the workload of the staff less than 12, and ensuring that the working intensity of the staff can be equalized.
In order to perform relevant limitation on the complete standard, the invention improves that in S5, the complete standard includes work emphasis, work content, human resource demand, and the like of different areas of the scenic spot in different time periods, and supports the scenic spot manager to plan work and arrange human resources in advance.
An apparatus for scenic spot human resource allocation based on work situation, the apparatus comprising:
the mobile investigation unit is used for carrying out investigation and recording on data such as working time, personnel allocation, area size, positioning, activity tracks, working contents and the like in each area in a large scenic spot range in an unfixed investigation mode, and acquiring and storing comprehensive investigation results;
the wireless bridge is used for realizing a bridge for setting up communication between two or more networks by utilizing a wireless transmission mode and is used for data transmission among a plurality of devices such as a mobile investigation unit, an analysis terminal and the like in a scenic spot range;
the analysis terminal stores the research contents in a mode of recording, analyzing and classifying the information contents and formulates a scenic spot work plan and a preliminary allocation standard of human resources in a report form format;
the monitoring unit is used for constructing a data network blueprint through a camera arranged in a scenic spot, identifying and recording staff labels through monitoring pictures and further recording the actual working conditions of the staff;
the positioning unit is used for positioning through a GPS (global positioning system) and a mobile terminal in corresponding employee equipment, further recording the work execution times and execution frequency, and transmitting data to the analysis terminal;
and the mobile terminal is used for positioning the position of the employee and recording the activity track and the total mobile mileage of the employee in the working time, and comprises but is not limited to a mobile phone, a GPS bracelet and other positioning equipment.
Compared with the prior art, the invention has the advantages and positive effects that:
in the invention, the work execution process and result data of first-line workers in a scenic spot are acquired by an informatization means, the problems of work task missing items and unreasonable human resource distribution existing in the scene spot are analyzed, the work task content and the most reasonable human resource distribution which are required to be covered in each area of the scene spot are obtained, the scene is helped to realize the scientificity of first-line work planning and reasonably distribute human resources, further the specific work content and the work standard of the first-line workers in the scenic spot are reasonably planned, and the conditions that the work attitude of the workers is negative or the human resources in a certain area are redundant and insufficient and the like due to unbalanced workload or incomplete human resource distribution are avoided.
Drawings
FIG. 1 is a schematic view of a work flow of a method and an apparatus for performing a scenic region human resource allocation based on work conditions according to the present invention;
fig. 2 is a schematic diagram of the device procedure of the method and device for performing the scenic spot human resource allocation based on the working condition according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and do not limit the invention.
In the description of the present invention, it is to be understood that the terms "length", "width", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on those shown in the drawings, and are used only for convenience in describing the present invention and for simplicity in description, and do not indicate or imply that the devices or elements referred to must have a particular orientation, be constructed in a particular orientation, and be operated, and thus, are not to be construed as limiting the present invention. Further, in the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.
Example one
Referring to fig. 1-2, the present invention provides a technical solution: a method for carrying out scenic spot human resource allocation based on working conditions comprises the following steps:
s1: the working condition and the effect data of the staff at the first line are collected through the mobile investigation unit and are sent to the analysis terminal through the wireless network bridge;
specifically, the working conditions of the front-line staff include working time, staff allocation, area size, positioning, activity track and working content, wherein:
the working time is divided into total working time (9:00-18:00) according to preliminary specification, including noon break time (12:00-13:00), and the noon break time is divided according to post activities, for example, the noon break time of catering places in scenic spots adopts elastic time specification according to the actual situation of the places;
the personnel allocation is specifically divided according to the size of the divided area, the flow of people in the scenic spot positioning of the area, the positioning of key projects and relevant regional regulations, 2-4 workers are preliminarily judged to be arranged in the range of every 400 square meters, 4-6 rounds are added at the entrance and the exit of the scenic spot, and the sufficiency of the workers in the service range and the response of emergency are ensured;
the activity track is a service track preset by the staff in the divided area range, a circulating track service mode is generally adopted, the staff in the divided range can be ensured to carry out comprehensive service on all parts in the range, and meanwhile, a standard basis is provided for the detection of the subsequent activity track and the activity frequency;
the work content is the actual content of scenic spot service, and the staff starts from the post, and correspondingly has the functions of guiding, safety supervision, rescue, retail product selling and the like.
The effect data comprises work results, normality/abnormality, problem type, problem description and scene photos, wherein specific report flow items are summarized as follows: and if the specific work result is finished, selecting normal or abnormal work result, if the specific work result is normal, finishing investigation, checking the actual work condition, if the specific work result is abnormal, selecting the problem type (such as insufficient personnel allocation, overlong service mileage and the like), and if the specific work result is abnormal, submitting a related basis picture in the problem description according to the actual situation, and finishing the report.
S2: meanwhile, the analysis terminal formulates a scenic spot work plan and a preliminary human resource allocation standard according to the investigation result sent by the mobile investigation unit;
specifically, the scenic spot work planning comprises employee equipment carrying, work area division, work time making, work content detailed description, execution times and execution frequency, and the preliminary allocation standard of the human resources is used for preliminary allocation according to the work duration and the work amount in the divided work area.
Staff's equipment includes the work clothes, staff's sign and mobile terminal, and the work clothes is unified for scenic spot standard and formulates, makes things convenient for the visitor to discern the staff and obtains corresponding service, and the record has information such as staff's job number, post on the staff's sign, makes things convenient for the monitoring unit to carry out the action record, and mobile terminal is used for fixing a position staff's position to staff's activity orbit and removal total mileage are taken notes in the operating time, including but not limited to positioning device such as cell-phone, GPS bracelet.
And the work area division and work time customization give standard subdivision according to the actual work condition and profit property of the scenic spot, specifically explain the work content in the detailed work content, show a reward and punishment system, and carry out corresponding specification on the work behavior of the staff.
The execution times and the execution frequency are reasonably divided according to the size of the corresponding service range and the required workload of the post, for example, the activity track is completed once within 20 minutes or the cruise of the activity track is completed within one hour, and through the preparation mode, a data establishment is provided for whether the subsequent tasks are completed or not, and a specification is also provided for the arrangement of the subsequent actual staff.
S3: monitoring the actual working condition through the monitoring unit and the positioning unit, comparing the actual working condition with the effect data with the scenic spot working plan and the human resource allocation standard, and acquiring a comparison result;
specifically, the comparison contents include: whether all the work tasks are executed and completed, whether the execution times reach the standard, whether the execution frequency is qualified, whether specified personnel are in place, whether the personnel have redundancy or shortage, common problems and corresponding work are not in place, and the comparison result comprises the following steps: and the analysis terminal collects and records the comparison result according to the comparison result obtained by the comparison content.
S4: performing data analysis on the comparison result, and optimizing the scenic spot work plan and the human resource allocation standard through an analysis terminal;
specifically, the basis items of the digitalized analysis include the occurrence condition of each regional problem, the staff allocation quantity, and the staff task completion quantity, wherein the staff task completion quantity includes the per-person execution times, the execution frequency, and the daily work and travel mileage, the regional size or the human resources are redistributed according to the previously established scenic region work planning and human resources preliminary allocation standard, the workload is arranged in a new step, the scenic region work planning and human resources allocation standard is optimized and improved in the aspects of supplementing or deleting work items, establishing more reasonable work indexes, adding or reducing personnel allocation and the like, the digitalized analysis process mainly includes setting standard values according to the actual work quantity of each work, such as 12, each work item is subdivided into each work item, each item is a standard value 1, if the standard value of a certain work is higher than 12, the deviation value is subtracted, the deviation value is added to the workload of the staff with the workload less than 12, and the working intensity of the staff can be ensured to be equal.
S5: and guiding the front-line work planning and the human resource allocation of the scenic spot according to the perfect standard.
Specifically, the perfected standards include work key points, work contents, human resource requirements and the like of different areas of a scenic spot in different time periods, support a scenic spot manager to plan work and arrange human resources in advance, divide each distribution area into different service stages according to a time period through a datamation flow mode, perform mobile planning on personnel, and more fully utilize the human resources under the condition of ensuring service strength.
A scenic spot human resource distribution device based on working conditions comprises:
the mobile investigation unit is used for carrying out investigation and recording on data such as working time, personnel allocation, area size, positioning, activity tracks, working contents and the like in each area in a large scenic spot range in an unfixed investigation mode, and acquiring and storing comprehensive investigation results;
the wireless bridge is used for realizing a bridge for setting up communication between two or more networks by utilizing a wireless transmission mode and is used for data transmission among a plurality of devices such as a mobile investigation unit, an analysis terminal and the like in a scenic spot range;
the analysis terminal stores the research contents in a mode of recording, analyzing and classifying the information contents and formulates a scenic spot work plan and a preliminary allocation standard of human resources in a report form format;
the monitoring unit is used for constructing a data network blueprint through cameras arranged in a scenic spot, identifying and recording staff labels through monitoring pictures and further recording the actual working conditions of the staff;
the positioning unit is used for positioning through a GPS (global positioning system) and a mobile terminal in corresponding employee equipment, further recording the work execution times and execution frequency, and transmitting data to the analysis terminal;
and the mobile terminal is used for positioning the position of the employee and recording the activity track and the total mobile mileage of the employee in the working time, and comprises but is not limited to a mobile phone, a GPS bracelet and other positioning equipment.
The working principle is as follows: in the process of allocating the manpower resources in the scenic spot, firstly, the working conditions and the success data of staff in the same line are taken through the mobile investigation unit and are sent to the analysis terminal through the wireless network bridge, meanwhile, the analysis terminal formulates the preliminary allocation standard of the scenic spot working plan and the manpower resources according to the investigation result sent by the mobile investigation unit, then, the actual working conditions are monitored through the monitoring unit and the positioning unit, the actual working conditions and the success data are compared with the scenic spot working plan and the manpower resource allocation standard, the comparison result is obtained, after the comparison result is subjected to data analysis, the scenic spot working plan and the manpower resource allocation standard are optimized through the analysis terminal, and finally, the first-line work plan and the manpower resource allocation in the scenic spot are guided through the perfect standard.
Although the present invention has been described with reference to specific embodiments, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention.
Claims (10)
1. The method for performing scenic spot work planning and manpower allocation based on the working condition is characterized by comprising the following steps of:
s1: through the mobile investigation unit, the working condition and the effect data of the staff at the same line are collected and sent to the analysis terminal through a wireless network;
s2: meanwhile, the analysis terminal formulates a scenic spot work plan and a preliminary human resource allocation standard according to the investigation result sent by the mobile investigation unit;
s3: monitoring the actual working condition through the monitoring unit and the positioning unit, comparing the actual working condition with the effect data with the scenic spot working plan and the human resource allocation standard, and acquiring a comparison result;
s4: performing data analysis on the comparison result, and optimizing the scenic spot work plan and the human resource allocation standard through an analysis terminal;
s5: and guiding the front-line work planning and the human resource allocation of the scenic spot according to the perfect standard.
2. The method for scenic spot work planning and manpower allocation based on work situation as claimed in claim 1, wherein: in S1, the work condition of the front line employee includes work time, staff allocation, area size, location, activity track, and work content.
3. The method for scenic spot work planning and manpower allocation based on work situation as claimed in claim 1, wherein: in S1, the performance data includes work performance, normality/abnormality, problem type, problem description, and live photograph.
4. The method for scenic spot work planning and manpower allocation based on work situation as claimed in claim 1, wherein: in the S2, the scenic spot work planning includes employee equipment carrying, work area division, working time making, work content detailed description, execution times and execution frequency, and the preliminary allocation standard of human resources performs preliminary allocation according to the working duration and the workload in the divided work area.
5. The method for scenic spot work planning and manpower allocation based on work situation as claimed in claim 4, wherein: the employee equipment comprises a work clothes, employee labels and a mobile terminal.
6. The method for scenic spot work planning and manpower allocation based on work situations of claim 1, wherein: in S3, the comparison content includes: whether all the work tasks are executed and completed, whether the execution times reach the standard, whether the execution frequency is qualified, whether specified personnel are in place, whether the personnel have redundancy or shortage, common problems and corresponding work are not in place, and the comparison result comprises the following steps: the method is characterized in that a certain work is not executed, the execution frequency of the certain work is insufficient, the execution frequency is lower than the requirement, fixed personnel are not in place for a long time, and a certain problem in the area is frequent.
7. The method for scenic spot work planning and manpower allocation based on work situations of claim 1, wherein: in the step S4, the basis items of the data analysis include occurrence of problems in each area, staff allocation quantity, and staff task completion quantity, the optimization of the scenic spot work planning and human resource allocation standard includes supplementing or deleting work items, making more reasonable work indexes, adding or reducing staff allocation, and the like to optimize and perfect the scenic spot work planning and human resource allocation standard, and the staff task completion quantity includes per-person execution times, execution frequency, and daily work and travel mileage.
8. The method for scenic spot work planning and manpower allocation based on work situation as claimed in claim 1, wherein: in S4, the process of analyzing the data mainly includes setting a standard value according to the actual workload of each item of work, for example, 12, subdividing each item of work into work items, each work item being a standard value of 1, and subtracting the deviation value if the standard value of a certain work item is higher than 12, adding the deviation value to the workload of the employee less than 12, and ensuring that the work intensity of the employee is equal.
9. The method for scenic spot work planning and manpower allocation based on work situation as claimed in claim 1, wherein: in S5, the perfect criteria include work emphasis, work content, human resource demand, etc. of different areas of the scenic spot in different time periods, and support the scenic spot manager to plan work and arrange human resources in advance.
10. Device based on behavior carries out scenic spot work planning and manpower allocation, its characterized in that, the device includes:
the mobile investigation unit is used for performing investigation and recording on data such as working time, personnel allocation, area size, positioning, activity tracks, working contents and the like in each area in a large scenic spot range by adopting an unfixed investigation mode, and acquiring and storing comprehensive investigation results;
the wireless bridge is used for realizing a bridge for setting up communication between two or more networks by utilizing a wireless transmission mode and is used for data transmission among a plurality of devices such as a mobile investigation unit, an analysis terminal and the like in a scenic spot range;
the analysis terminal stores the research contents in a mode of recording, analyzing and classifying the information contents and formulates a scenic spot work plan and a preliminary allocation standard of human resources in a report form format;
the monitoring unit is used for constructing a data network blueprint through cameras arranged in a scenic spot, identifying and recording staff labels through monitoring pictures and further recording the actual working conditions of the staff;
the positioning unit is used for positioning through a GPS (global positioning system) and a mobile terminal in corresponding employee equipment, further recording the work execution times and execution frequency, and transmitting data to the analysis terminal;
and the mobile terminal is used for positioning the position of the employee and recording the activity track and the total moving mileage of the employee in the working time, and comprises but is not limited to positioning equipment such as a mobile phone and a GPS bracelet.
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| CN116663862A (en) * | 2023-07-27 | 2023-08-29 | 厦门智慧思明数据有限公司 | Urban governance one-network management method and system based on AI |
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| CN107767054A (en) * | 2017-10-24 | 2018-03-06 | 河南省云乐科技有限公司 | A kind of software service method based on cloud data |
| CN111080249A (en) * | 2019-12-10 | 2020-04-28 | 武汉烽火众智数字技术有限责任公司 | Scenic spot management system |
| CN112116196A (en) * | 2020-08-03 | 2020-12-22 | 广东华云神舟科技股份有限公司 | Accurate harbor dock personnel management and control system |
| CN113592241A (en) * | 2021-07-01 | 2021-11-02 | 申怡群供应链服务(深圳)有限公司 | Dispatching method and device for optimizing human resources, computer equipment and storage medium |
| CN113762726A (en) * | 2021-08-13 | 2021-12-07 | 广州启盟信息科技有限公司 | Property standardization management method, device and system |
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| CN116663862A (en) * | 2023-07-27 | 2023-08-29 | 厦门智慧思明数据有限公司 | Urban governance one-network management method and system based on AI |
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