CN114845254B - Abnormal message processing method, platform, system and storage medium - Google Patents
Abnormal message processing method, platform, system and storage medium Download PDFInfo
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Abstract
The application provides an exception message processing method, a platform, a system and a storage medium, wherein the method comprises the following steps: acquiring reporting information sent by a receiving terminal of the rich media message, wherein the reporting information comprises the rich media message; the rich media message comprises a user identifier of a sending terminal of the rich media message and content of the rich media message; auditing the content of the rich media message to determine whether the content of the rich media message contains abnormal keywords; if the content of the rich media message contains abnormal keywords, auditing the credit state of the sending terminal to obtain auditing results; if the auditing processing result meets the joining condition of the user blacklist, the user identification of the sending terminal is added into the user blacklist, and the user blacklist is used for intercepting abnormal messages. The method solves the problem that the user identification marked by error is added into the user blacklist by error in the existing abnormal message interception method.
Description
Technical Field
The present disclosure relates to the field of communications technologies, and in particular, to a method, a platform, a system, and a storage medium for processing an exception message.
Background
The rich media message refers to a novel short message containing at least one of text, voice, picture, audio and video. The rich media message is also called a 5G message or a 5G sms. The 5G message service has an extremely convenient characteristic, and thus, the 5G message service will become an important communication service in the 5G age.
In order to ensure a good communication environment of the 5G message service, a message forwarding platform of an operator adopts an abnormal message interception method to intercept abnormal messages such as spam messages in the 5G message service. The existing abnormal message interception method is mainly that a message forwarding platform intercepts a rich media message sent by a sending terminal corresponding to a user identifier in a user blacklist based on the user blacklist. The rich media message sent by the sending terminal corresponding to the user identifier in the user blacklist belongs to the abnormal message. The user identification is, for example, a user cell phone number. Wherein the user identification is added to the user blacklist as follows: after receiving the rich media message, if the user of the receiving terminal considers that the rich media message is an abnormal message, the user marks the user identification of the sending terminal sending the rich media message abnormally through the receiving terminal, generates reporting information, and reports the reporting information to the message forwarding platform. The reported information comprises a message identifier of the suspected abnormal rich media message received by the receiving terminal and a user identifier after the abnormal mark. And the message forwarding platform adds the user identification with the abnormal marking times reaching a preset threshold value into the user blacklist based on the abnormal marking times of each user identification. The message identification is, for example, an address where the rich media message is stored.
Under the condition that the user identification is mismarked, the existing abnormal message interception method has the problem that the mismarked user identification is added into a user blacklist by mistake.
Disclosure of Invention
The application provides an abnormal message processing method, a platform, a system and a storage medium, which are used for solving the problem that the mislabeled user identification is added into a user blacklist by mistake in the existing abnormal message interception method under the condition that the user identification is mislabeled.
In a first aspect, the present application provides an exception message processing method, including:
acquiring reporting information sent by a receiving terminal of a rich media message, wherein the reporting information comprises the rich media message; the rich media message comprises a user identifier of a sending terminal of the rich media message and rich media message content;
auditing the content of the rich media message, and determining whether the content of the rich media message contains abnormal keywords;
if the content of the rich media message contains abnormal keywords, auditing the credit state of the sending terminal to obtain auditing results;
and if the auditing processing result meets the joining condition of the user blacklist, adding the user identification of the sending terminal into the user blacklist, wherein the user blacklist is used for intercepting abnormal messages.
Optionally, if it is determined that the content of the rich media message includes an abnormal keyword, performing an auditing process on the credit status of the sending terminal to obtain an auditing result, including:
if the content of the rich media message contains abnormal keywords, adjusting the credit state of the sending terminal to obtain an adjusted credit state;
and matching and checking the adjusted credit state with the adding condition of the user blacklist, and determining whether the adjusted credit state is matched with the adding condition of the user blacklist or not.
Optionally, if it is determined that the content of the rich media message includes an abnormal keyword, the credit status of the sending terminal is adjusted, so as to obtain an adjusted credit status, including:
if the content of the rich media message contains abnormal keywords, determining the hazard level of the rich media message based on the abnormal keywords contained in the content of the rich media message;
and adjusting the credit state value of the sending terminal according to the state value adjustment amplitude corresponding to the hazard level to obtain an adjusted credit state value.
Optionally, the auditing the content of the rich media message, determining whether the content of the rich media message includes an abnormal keyword includes:
And identifying the content of the rich media message based on the abnormal keyword library, and determining whether the content of the rich media message contains the abnormal keywords in the abnormal keyword library.
Optionally, after identifying the rich media message content based on the abnormal keyword library and determining whether the rich media message content includes the abnormal keywords in the abnormal keyword library, the method further includes:
if the content of the rich media message does not contain the abnormal keywords in the abnormal keyword library, sending a manual auditing request of the rich media message to a manual auditing device, and receiving manual confirmation information returned by the manual auditing device in response to the manual auditing request; the manual confirmation information is information for representing that the content of the rich media message contains manually determined abnormal keywords; the manual audit request includes the rich media message.
Optionally, after receiving the manual acknowledgement information returned by the manual auditing device in response to the manual auditing request, the method further includes:
and updating the abnormal keyword library based on the manually determined abnormal keywords, and storing the updated abnormal keyword library across the blockchain of the operator platform.
Optionally, after the adding the user identifier of the sending terminal to the user blacklist, the method further includes:
based on the abnormal keyword library, determining whether the rich media message to be forwarded to the receiving terminal is a message to be intercepted, wherein the content of the rich media message contains abnormal keywords;
and if the rich media message is determined to be the message to be intercepted, intercepting the rich media message.
Optionally, after the adding the user identifier of the sending terminal to the user blacklist, the method further includes:
and storing the user blacklist through a blockchain of an operator platform.
In a second aspect, the present application provides an exception message processing platform, the platform comprising: the system comprises a receiving and transmitting module, a filtering module and a sharing module; wherein, the liquid crystal display device comprises a liquid crystal display device,
the receiving and transmitting module is used for acquiring report information sent by a receiving terminal of the rich media message, wherein the report information comprises the rich media message; the rich media message comprises a user identifier of a sending terminal of the rich media message and rich media message content;
the filtering module is used for auditing the content of the rich media message and determining whether the content of the rich media message contains abnormal keywords or not; if the content of the rich media message contains abnormal keywords, auditing the credit state of the sending terminal to obtain auditing results;
And the sharing module is used for adding the user identification of the sending terminal into the user blacklist if the auditing processing result meets the adding condition of the user blacklist, wherein the user blacklist is used for intercepting abnormal messages.
In a third aspect, the present application provides an exception message handling system, the system comprising: an operator platform for each of the at least two operators;
the operator platform is used for executing the method;
the operator platform is further configured to perform hash operation on the user blacklist after adding the user identifier of the sending terminal to the user blacklist, obtain a hash value of the user blacklist, and store the hash value in a user blacklist blockchain across operator platforms commonly maintained by each operator platform of the system.
In a fourth aspect, the present application provides an exception message processing apparatus, including:
a processor and a memory;
the memory stores executable instructions executable by the processor;
wherein the processor executes the executable instructions stored by the memory, causing the processor to perform the method as described above.
In a fifth aspect, the present application provides a storage medium having stored therein computer-executable instructions for performing the method as described above when executed by a processor.
According to the abnormal message processing method and the abnormal message processing platform, the verification processing result is obtained by verifying the content of the rich media message in the report information and the credit state of the sending terminal of the rich media message, and after the verification processing result meets the adding condition of the user blacklist, the user identification of the sending terminal is added into the user blacklist, so that the problem that the user identification of the corresponding sending terminal of the report information is added into the user blacklist by mistake due to the fact that the report information is sent by mistake by the user terminal is avoided. The method solves the problem that the mislabeled user identifier is added into the user blacklist by mistake in the existing abnormal message interception method under the condition that the user identifier is mislabeled.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application.
FIG. 1 is a diagram of an existing exception message interception system architecture;
FIG. 2 is a schematic diagram of an exception message handling system according to an embodiment of the present application;
FIG. 3 is a flowchart of an exception message handling method according to an embodiment of the present application;
FIG. 4 is a block diagram of an exception message handling platform according to an embodiment of the present application;
FIG. 5 is a block diagram of an exception message handling system according to an embodiment of the present application;
fig. 6 is a block diagram of an exception message processing apparatus according to an embodiment of the present application.
Specific embodiments thereof have been shown by way of example in the drawings and will herein be described in more detail. These drawings and the written description are not intended to limit the scope of the inventive concepts in any way, but to illustrate the concepts of the present application to those skilled in the art by reference to specific embodiments.
Detailed Description
For the purposes of making the objects, technical solutions and advantages of the embodiments of the present application more clear, the technical solutions of the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is apparent that the described embodiments are some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by one of ordinary skill in the art based on the embodiments herein without making any inventive effort, are intended to be within the scope of the present application.
The 5G message service integrates various mobile communication standard protocols, and a user can send rich media messages of contents such as videos, pictures, texts and the like to other terminals in a short message mode through the terminals. The terminal sending the rich media message does not need to install any plug-in or update the terminal. The terminal receiving the rich media message may receive the rich media message based on a user identification, which may be an identification such as a mobile phone number, a device port number, etc. The convenience of the 5G message service will promote the 5G message service to become an important communication service in the 5G era.
In 5G message service, in order to prevent damage to user property and personal privacy caused by abnormal messages such as spam messages, a healthy communication environment is constructed, and at present, each operator intercepts the abnormal messages by adopting an abnormal message interception method. Fig. 1 is a diagram showing a conventional system architecture for intercepting abnormal messages. As shown in fig. 1, the system architecture includes a message forwarding platform 11 of an operator and at least one terminal 12 under jurisdiction of the message forwarding platform 11. Message forwarding platform 11 is such as the Maap (Messaging as a Platform) platform of the operator. The sending terminal 12 of the rich media message sends the rich media message to the message forwarding platform 11, and the message forwarding platform 11 forwards the rich media message to the receiving terminal 12 of the rich media message, so that communication between the two terminals 12 in the 5G message service is realized. Before forwarding the rich media message, the message forwarding platform 11 determines, based on a pre-stored user blacklist, whether the rich media message to be forwarded is a rich media message sent by the user identifier corresponding terminal 12 in the user blacklist. The subscriber identity may be a mobile subscriber identity (International Mobile Subscriber Identification Number, abbreviated IMSI). The user identifier in the user blacklist corresponds to the terminal of the blacklist user for short in the application. If the message forwarding platform 11 determines that the rich media message to be forwarded is the rich media message sent by the terminal 12 of the blacklisted user, the rich media message is intercepted, that is, the interception of the abnormal message is realized. If the message forwarding platform 11 determines that the rich media message to be forwarded is not the rich media message sent by the terminal 12 of the blacklisted user, forwarding the rich media message to the receiving terminal 12 of the rich media message. Wherein the user identification is added to the user blacklist by: after receiving the rich media message, if the user of the receiving terminal 12 considers that the rich media message is an abnormal message, the user marks the user identifier of the rich media message sending terminal 12 abnormally through the receiving terminal 12, generates reporting information, and reports the reporting information to the message forwarding platform 11. The message forwarding platform 11 adds the user identification with the number of times marked by the abnormality reaching a preset threshold value to the user blacklist based on the number of times marked by the abnormality of each user identification.
The existing abnormal message interception method mainly determines whether to add the user identifier to the user blacklist by determining whether the number of marked abnormal times of the user identifier reaches a preset threshold for adding the user blacklist. The message forwarding platform 11 defaults to the correct marking behaviour of the receiving terminal 12 every time the abnormal marking behaviour is correct and error marking behaviour of the receiving terminal 12 is not considered. The correct error-free tagging behavior is positively valid for the determination of the user identity to be added to the user blacklist, but the error-tagged behavior is invalid and can have an adverse effect on the determination of the user identity to be added to the user blacklist. When the mislabeling action frequently occurs, the user identification of the sending terminal 12 that will cause the non-abnormal rich media message is mislabeled and is mistakenly added to the user blacklist, thereby affecting the normal communication thereof. Therefore, the existing abnormal message interception method has the problem that the mislabeled user identification is added into the user blacklist by mistake under the condition that the user identification is reported by the mislabel.
In this regard, the present application provides an abnormal message processing method, by performing an audit process on the content of a rich media message and the credit status of a sending terminal in each report information of a receiving terminal, and adding a user identifier of the sending terminal to a user blacklist after the audit process result satisfies a user blacklist adding condition, so as to implement an accurate audit of whether the report behavior executed by the receiving terminal is normal or not, thereby solving the problem that the user identifier of the existing abnormal message interception method is added to the user blacklist by mistake under the condition that the user identifier is marked by mistake.
The method for processing the abnormal message provided in the present application is described below with reference to some embodiments. For convenience of understanding, a transmitting terminal refers to a terminal that transmits a rich media message, and a receiving terminal refers to a terminal that receives a rich media message.
Fig. 2 is a schematic diagram of an exception message processing system according to an embodiment of the present application. The architecture includes at least one terminal 12, a message processing platform 21, a manual auditing means 22. In the 5G message service, the sending terminal 12 of the rich media message sends the rich media message to the message processing platform 21, and the message processing platform 21 forwards the rich media message to the receiving terminal 12 of the rich media message, so as to realize communication between the two terminals 12. The message processing platform 21 stores the received rich media message after receiving the rich media message to be forwarded. The message processing platform 21 determines, before forwarding the rich media message, whether the rich media message to be forwarded is a rich media message sent by the terminal 12 of the blacklisted user based on a pre-stored blacklist of users. If the message processing platform 21 determines that the rich media message to be forwarded is the rich media message sent by the terminal 12 of the blacklisted user, the rich media message is intercepted, so as to intercept the abnormal message. If the message processing platform 21 determines that the rich media message to be forwarded is not the rich media message sent by the terminal 12 of the blacklisted user, forwarding the rich media message to the receiving terminal 12 of the rich media message is released.
The message processing platform 21 also stores a user whitelist. The user whitelist and the user blacklist both belong to the user list. The user white list comprises user basic information of each user identification in the user white list, and the user black list comprises user basic information of each user identification in the user black list. The user basic information comprises a corresponding relation between a user identifier and a credit state.
Illustratively, the message processing platform 21 intercepts exception messages as follows: the message processing platform 21 obtains the report information sent by the receiving terminal 12 of the rich media message, where the report information includes the rich media message, and the rich media message includes the user identifier of the sending terminal of the rich media message and the content of the rich media message. The message processing platform 21 performs an audit process on the rich media message content to determine whether the rich media message content contains an abnormal keyword. If it is determined that the content of the rich media message contains the abnormal keyword, the message processing platform 21 performs an audit process on the credit status of the sending terminal 12, and obtains an audit processing result. The credit status of the transmitting terminal 12 is the credit status corresponding to the user identifier of the transmitting terminal 12. If the auditing result meets the joining condition of the user blacklist, the message processing platform 21 joins the user identifier of the sending terminal 12 into the user blacklist, so as to audit and intercept the rich media message to be forwarded by adopting the user blacklist.
The data transfer between the message processing platform 21 and the terminal 12 may be direct as shown in fig. 2. Alternatively, the data transmission between the message processing platform 21 and the terminal 12 may also be relayed through the message forwarding platform 11 as shown in fig. 1. The architecture shown in fig. 2 in which the message processing platform 21 communicates directly with the terminal 12 is a preferred architecture.
According to the abnormal message processing method, the auditing processing result is obtained by auditing the content of the rich media message in the reported information and the credit state of the sending terminal of the rich media message, and after the auditing processing result meets the adding condition of the user blacklist, the user identification of the sending terminal is added into the user blacklist, so that the problem that the user identification of the corresponding sending terminal of the reported information is added into the user blacklist by mistake due to the fact that the reported information is sent by mistake by the user terminal is avoided. The method solves the problem that the mislabeled user identifier is added into the user blacklist by mistake in the existing abnormal message interception method under the condition that the user identifier is mislabeled.
The abnormality information processing method provided in the present application is described in detail below with reference to the embodiment shown in fig. 3. Fig. 3 is a flowchart of an exception message processing method according to an embodiment of the present application. The execution body of the embodiment shown in fig. 3 is the message processing platform 21 in the embodiment shown in fig. 2. As shown in fig. 3, the method includes:
S301, acquiring report information sent by a receiving terminal of the rich media message, wherein the report information comprises the rich media message; the rich media message includes a user identification of a sending terminal of the rich media message and content of the rich media message.
Specifically, the message processing platform 21 acquires the report information transmitted from the receiving terminal 12 of the rich media message. The reported information comprises a rich media message; the rich media message includes the user identification of the sending terminal 12 of the rich media message and the content of the rich media message.
S302, auditing the rich media message content to determine whether the rich media message content contains abnormal keywords.
Specifically, the message processing platform 21 performs an audit process on the rich media message content acquired in step S301 to determine whether or not the rich media message content contains an abnormal keyword.
Illustratively, the message processing platform 21 identifies the content of the rich media message acquired in step S301 based on the abnormal keyword library, and determines whether the content of the rich media message contains an abnormal keyword in the abnormal keyword library. Further, if the message processing platform 21 determines that the content of the rich media message does not include the abnormal keyword in the abnormal keyword library, the message processing platform 21 sends a manual audit request of the rich media message to the manual audit device 22 shown in fig. 2, and receives manual confirmation information returned by the manual audit device 22 in response to the manual audit request. Wherein, the manual confirmation information is information for representing that the content of the rich media message contains manually determined abnormal keywords; the manual audit request includes a rich media message. Further, after the message processing platform 21 receives the manual confirmation information returned by the manual auditing device 22 in response to the manual auditing request, the message processing platform 21 updates the abnormal keyword library based on the manually determined abnormal keywords, and stores the updated abnormal keyword library across the blockchain of the operator platform.
The method of determining whether the rich media message content contains an abnormal keyword based on the abnormal keyword library by the message processing platform 21 is the fastest method of determining whether the rich media message content contains an abnormal keyword. However, following the development of the 5G messaging service, there are often cases where some rich media message contents contain abnormal keywords that are not recorded by the abnormal keyword library, and these abnormal keywords that are not recorded by the abnormal keyword library may be abnormal keywords that first occur. These abnormal keywords not included in the abnormal keyword library may be determined and identified by means of a manual review. Therefore, if the message processing platform 21 determines that the content of the rich media message does not include the abnormal keyword in the abnormal keyword library, the message processing platform 21 sends a manual auditing request of the rich media message to the manual auditing device 22, receives manual confirmation information returned by the manual auditing device 22 in response to the manual auditing request, and updates the abnormal keyword library based on the manually determined abnormal keyword, so that the rich media message including the abnormal keyword can be ensured to be accurately and timely identified. The message processing platform 21 stores the updated abnormal keyword library in a blockchain across operator platforms, so that the abnormal keyword library is shared among different operator platforms, and the interception efficiency and timeliness of each operator to abnormal messages are improved.
S303, if the content of the rich media message contains abnormal keywords, auditing the credit state of the sending terminal to obtain auditing results.
Specifically, according to step S302, if it is determined that the content of the rich media message includes the abnormal keyword, the message processing platform 21 performs an audit process on the credit status of the sending terminal 12, and obtains an audit result.
Illustratively, the message processing platform 21 performs an audit process on the credit status of the transmitting terminal 12 in steps S3031-S3032, resulting in an audit process result.
If it is determined that the content of the rich media message includes the abnormal keyword, the message processing platform 21 adjusts the credit status of the transmitting terminal 12 to obtain an adjusted credit status.
Illustratively, if the message processing platform 21 determines that the rich media message content includes an abnormal keyword, the hazard level of the rich media message is determined based on the abnormal keyword included in the rich media message content. The message processing platform 21 adjusts the credit status value of the transmitting terminal 12 according to the status value adjustment amplitude corresponding to the hazard class, and obtains the adjusted credit status value.
Alternatively, the credit status value may be reported for the number of times the user identification was reported. If the message processing platform 21 determines that the content of the rich media message contains the abnormal keyword, the number of times the user identifier of the sending terminal 12 is reported is p=p 0 +K i And performing value-added treatment in a mode. The message processing platform 21 also performs hash operation on the report information corresponding to the rich media message to obtain a hash result of the report information, associates the hash result of the report information with the number of times P of reporting the value-added user identifier, and then stores the result in a user list to which the user identifier of the sending terminal 12 belongs. Wherein P is 0 To adjust to the number of times the user identification of the transmitting terminal 12 was reported before P, K i The amplitude is adjusted for the state value.
Alternatively, the credit status value may also be a credit score for the user. If the message processing platform 21 determines that the content of the rich media message contains the abnormal keyword, the credit of the transmitting terminal 12 is calculated as q=q 0 -K i Is subjected to a subtraction process. The message processing platform 21 also performs hash operation on the report information corresponding to the rich media message to obtain a hash result of the report information, and associates the hash result of the report information with the updated credit score Q and stores the associated hash result in a user list to which the user identifier of the sending terminal 12 belongs. Wherein Q is 0 To adjust to Q the credit score of the transmitting terminal 12, K i The amplitude is adjusted for the state value.
Wherein K is i Can be of a predetermined value, e.g. K i =1. After the message processing platform 21 determines the hazard class i of the rich media message based on the anomaly keywords contained in the content of the rich media message. K (K) i Or may be a value determined by the hazard class i. Wherein the hazard level i of the rich media message is determined by the message processing platform 21 according to a preset hazard level rule based on the abnormal keywords contained in the content of the rich media message, and K corresponding to different hazard levels i i The values of i may be different, i being a natural number. For example, the hazard class corresponds to the hazard level, K i The value may be proportional to the hazard level of the exception message.
The message processing platform 21 determines the hazard class i of the rich media message based on the abnormal keyword contained in the content of the rich media message, and then adjusts the amplitude K according to the state value determined by the hazard class i i By adjusting the credit status value of the transmitting terminal, the behavior of the transmitting terminal 12 for transmitting an abnormal message and the range of harmful effects of the abnormal message on the user of the receiving terminal 12 can be more effectively suppressed. The rich media message containing the anomaly key word is an anomaly message.
Alternatively, if the message processing platform 21 determines that the content of the rich media message includes the abnormal keyword, the rich media message may be further receivedCredit score of receiving terminal 12 is calculated as q=q 0 +K i To encourage users to actively participate in the construction of a good communication environment.
Alternatively, if the message processing platform 21 determines that the content of the rich media message does not include the abnormal keyword, the credit score of the receiving terminal 12 of the rich media message may be calculated as q=q 0 The decrementing is performed in a manner such as to suppress malicious reporting behaviour of the receiving terminal 12. Wherein, C is the adjustment amplitude of the state value, and C is a preset value.
S3032, the message processing platform 21 carries out matching checking on the credit status adjusted in the step S3031 and the adding condition of the user blacklist, and determines whether the adjusted credit status is matched with the adding condition of the user blacklist or not.
For example, if the credit status value is the number of times the user identifier is reported, the user blacklist is added under the following conditions: the number of times of reporting the user identification is more than or equal to delta P . The message processing platform 21 performs matching and checking on the credit status value P of the sending terminal 12 adjusted in step S3031 and the joining condition, and determines whether the adjusted credit status value P is matched with the joining condition, so as to obtain a checking result: p is greater than or equal to delta P Or P < delta P 。
Illustratively, if the credit status value is credit score, the user blacklist is added under the following conditions: credit points of user identification are less than or equal to delta Q . The message processing platform 21 performs matching and checking on the credit status value Q of the sending terminal 12 adjusted in step S3031 and the joining condition, and determines whether the adjusted credit status value Q is matched with the joining condition, so as to obtain a checking result: q is less than or equal to delta Q Or Q > delta Q 。
And S304, if the auditing processing result meets the joining condition of the user blacklist, adding the user identification of the sending terminal into the user blacklist, wherein the user blacklist is used for intercepting the abnormal message.
Specifically, if the auditing result of step S3032 meets the joining condition of the user blacklist, the message processing platform 21 joins the user identifier of the sending terminal 12 to the user blacklist, where the user blacklist is used for intercepting the abnormal message.
For example, if the credit status value is the number of times the user identifier is reported, the user blacklist is added under the following conditions: the number of times of reporting the user identification is more than or equal to delta P . The result of the audit processing in step S3032 is that the credit status value P of the transmitting terminal 12 is equal to or greater than delta P The message processing platform 21 adds the user identification of the transmitting terminal 12 to the user blacklist. If the credit status value is credit score, the adding condition of the user blacklist is as follows: credit points of user identification are less than or equal to delta Q . The result of the audit processing in step S3032 is that the credit status value Q.ltoreq.delta of the transmitting terminal 12 Q The message processing platform 21 adds the user identification of the transmitting terminal 12 to the user blacklist. The message processing platform 21 determines, based on the user blacklist, whether the rich media message to be forwarded is a rich media message sent by the terminal 12 of the blacklisted user. If the message processing platform 21 determines that the rich media message to be forwarded is the rich media message sent by the terminal 12 of the blacklisted user, the rich media message is intercepted.
Optionally, the message processing platform 21 performs audit processing on the content of the rich media message, and after determining that the content of the rich media message contains the abnormal keyword, the message processing platform 21 may send a report acknowledgement signal to the receiving terminal 12 of the rich media message. The message processing platform 21 performs auditing processing on the content of the rich media message, and after determining that the content of the rich media message does not contain the abnormal keyword, the message processing platform 21 may send a report negative acknowledgement signal to the receiving terminal 12 of the rich media message. The reporting confirmation signal or the reporting denial signal is beneficial to the accumulation of the recognition experience of the user of the receiving terminal 12 on the received rich media message, so as to improve the accuracy of the behavior of the receiving terminal 12 for sending the reporting information.
Optionally, after the message processing platform 21 adds the user identifier of the sending terminal 12 to the user blacklist according to step S304, the method of the present application further includes: the message processing platform 21 stores the user blacklist in a blockchain manner across operator platforms so as to realize the sharing of the user blacklist among different operator platforms, and the interception efficiency and timeliness of abnormal messages by each operator are improved.
Optionally, to improve the accuracy of the interception of the abnormal message, the message processing platform 21 may further determine, based on the abnormal keyword library, whether the rich media message to be forwarded is the message to be intercepted, where the content of the rich media message includes the abnormal keyword. If the message processing platform 21 determines that the rich media message is a message to be intercepted, the rich media message is intercepted. The rich media message to be forwarded is the rich media message to be forwarded to the receiving terminal.
For example, after adding the user identification of the transmitting terminal to the user blacklist, the message processing platform 21 determines whether the rich media message to be forwarded to the receiving terminal is a message to be intercepted whose rich media message content contains an abnormal keyword, based on the updated abnormal keyword library. If the message processing platform 21 determines that the rich media message is a message to be intercepted, the rich media message is intercepted.
According to the abnormal message processing method, auditing is carried out on the content of the rich media message in the report information sent by the receiving terminal, whether the content of the rich media message contains abnormal keywords or not is determined, after the content of the rich media message is determined to contain the abnormal keywords, the hazard level of the rich media message is synthesized, the auditing is carried out on the credit state of the rich media message sending terminal, if the auditing result meets the joining condition of the user blacklist, the user identification of the sending terminal is added into the user blacklist, and the user blacklist is used for intercepting the abnormal message. The method solves the problem that the mislabeled user identifier is added into the user blacklist by mistake in the existing abnormal message interception method under the condition that the user identifier is mislabeled, and greatly improves the interception accuracy and timeliness of the abnormal message. The method also realizes the sharing of the user blacklist and the abnormal keyword library among different operator platforms, realizes the efficient interception of the abnormal information by the operator platforms, and stores the hash result of the reported information in association with the credit state, thereby being convenient for the judicial department to carry out corresponding processing on the corresponding user of the terminal for sending the abnormal information.
The embodiment of the application provides an abnormal message processing platform. The following describes an exception message processing platform provided in the embodiment of the present application with reference to fig. 4. Fig. 4 is a block diagram of an exception message processing platform according to an embodiment of the present application. As shown in fig. 4, the platform 41 communicates with the terminal 12. The platform comprises: a transceiver module 411, a filter module 412 and a sharing module 413; wherein, the liquid crystal display device comprises a liquid crystal display device,
a transceiver module 411, configured to obtain report information sent by the receiving terminal 12 of the rich media message, where the report information includes the rich media message; the rich media message includes a user identification of a sending terminal of the rich media message and content of the rich media message.
And the filtering module 412 is configured to perform an audit process on the content of the rich media message, and determine whether the content of the rich media message contains an abnormal keyword. If the filtering module 412 determines that the content of the rich media message contains the abnormal keyword, it performs an audit process on the credit status of the sending terminal 12, so as to obtain an audit processing result.
And the sharing module 413 is configured to add the user identifier of the sending terminal 12 to the user blacklist if the auditing result of the filtering module 412 meets the addition condition of the user blacklist, where the user blacklist is used for intercepting the abnormal message.
Optionally, the transceiver module 411 acquires and stores the rich media message to be forwarded, which is sent by the sending terminal 12.
The filtering module 412 is further configured to audit the user identifier of the sending terminal 12 of the rich media message to be forwarded and the content of the rich media message to be forwarded, based on the user blacklist or the user blacklist and the sensitive keyword library, and determine whether the rich media message to be forwarded is the rich media message to be intercepted. The filtering module 412 intercepts the rich media message to be intercepted after determining that the rich media message to be forwarded is the rich media message to be intercepted. The method for determining the rich media message to be intercepted comprises the following steps: if the user identifier of the sending terminal 12 of the rich media message to be forwarded is the user identifier in the user blacklist, determining that the rich media message is the rich media message to be intercepted; and/or if the content of the rich media message to be forwarded contains an abnormal keyword, determining that the rich media message is the rich media message to be intercepted.
The sharing module 413 is further configured to perform a hash operation on the rich media message to be forwarded to obtain a hash result corresponding to the rich media message, and store the hash result in a blockchain to obtain a blockchain of the rich media message of the platform 41. So that after the receiving terminal 12 receives the rich media message, the hash result obtained by the hash operation of the receiving terminal 12 on the rich media message is compared with the hash result of the rich media message stored in the rich media message blockchain to verify the integrity of the rich media message received by the receiving terminal 12.
Illustratively, the process of hashing the rich media message by the sharing module 413 to obtain the hash result is illustrated as follows: the sharing module 413 may perform hash operation on the rich media message as a whole to obtain a hash value, that is, one hash value corresponds to one rich media message. The sharing module 413 may also perform hash operations on the content in the rich media message according to the text, the picture, the audio, the video, and other types, to obtain a hash value combination composed of hash values corresponding to each type, that is, one rich media message corresponds to one hash value combination. Further, in the process of performing hash operation on the content of the pictures in the rich media message, the sharing module 413 may perform hash operation on each picture according to the number of the pictures, to obtain a hash value corresponding to each picture. So that the content of the tampered rich media message can be quickly identified by comparing the hash value of the tampered rich media message with the hash value stored on the rich media message blockchain under the condition that the rich media message is tampered.
The specific implementation principle and technical effect of the exception message processing platform provided in this embodiment are similar to those of the embodiment shown in fig. 3, and are not repeated here. On the basis, the abnormal message processing platform provided by the embodiment stores the rich media message in a block chain form, and after the receiving terminal receives the rich media message, the hash value calculated by the receiving terminal of the rich media message can be compared with the hash value stored in the block chain of the rich media message in a different way so as to determine the integrity of the received rich media message.
The embodiment of the application also provides an abnormal message processing system. Fig. 5 is a block diagram of an exception message processing system according to an embodiment of the present application. As shown in fig. 5, the system includes: at least two operators each have an operator platform 51. The carrier platform 51 communicates with the terminals 12 managed by the respective carriers. The operator-managed terminals 12 are, for example, the home operator a-managed terminal 12 and the home operator B-managed terminal 12 in fig. 5.
An operator platform 51, configured to execute the exception message processing method provided in the present application;
the operator platform 51 is further configured to perform a hash operation on the user blacklist after adding the user identifier of the sending terminal 12 to the user blacklist, obtain a hash value of the user blacklist, and store the hash value of the user blacklist in a user blacklist blockchain across the operator platforms commonly maintained by the operator platforms 51 of the system.
The specific implementation principle and technical effect of the exception message processing system provided in this embodiment are similar to those of the embodiment shown in fig. 3, and are not repeated here.
The embodiment of the application also provides an abnormal message processing device. Fig. 6 is a block diagram of an exception message processing apparatus according to an embodiment of the present application. As shown in fig. 6, the apparatus includes a processor 61 and a memory 62, where the memory 62 stores instructions executable by the processor 61, so that the processor 61 can be used to execute the technical solution of the above method embodiment, and the implementation principle and technical effects are similar, and the embodiment is not repeated here. It should be understood that the processor 61 may be a central processing unit (in english: central Processing Unit, abbreviated as CPU), or may be other general purpose processors, digital signal processors (in english: digital Signal Processor, abbreviated as DSP), application specific integrated circuits (in english: application Specific Integrated Circuit, abbreviated as ASIC), or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor for execution, or in a combination of hardware and software modules in a processor for execution. The memory 62 may include a high-speed random access memory (in english: random Access Memory, abbreviated as RAM), and may further include a Non-volatile memory (in english: NVM), such as at least one magnetic disk memory, and may also be a U-disk, a removable hard disk, a read-only memory, a magnetic disk, or an optical disk.
The embodiment of the application also provides a storage medium, wherein computer execution instructions are stored in the storage medium, and when the computer execution instructions are executed by a processor, the abnormal message processing method is realized. The storage medium may be implemented by any type of volatile or non-volatile Memory device or combination thereof, such as Static Random-Access Memory (SRAM), electrically erasable programmable Read-Only Memory (EEPROM), erasable programmable Read-Only Memory (EPROM), programmable Read-Only Memory (PROM), read-Only Memory (ROM), magnetic Memory, flash Memory, magnetic disk, or optical disk. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.
An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an application specific integrated circuit (English: application Specific Integrated Circuits; ASIC). It is also possible that the processor and the storage medium reside as discrete components in an electronic device or a master device.
The embodiments of the present application also provide a program product, such as a computer program, which when executed by a processor implements the exception message handling method covered by the present application.
Those of ordinary skill in the art will appreciate that: all or part of the steps for implementing the method embodiments described above may be performed by hardware associated with program instructions. The foregoing program may be stored in a computer readable storage medium. The program, when executed, performs steps including the method embodiments described above; and the aforementioned storage medium includes: various media that can store program code, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present invention, and are not limiting; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some or all of the technical features thereof can be replaced with equivalents; such modifications and substitutions do not depart from the essence of the corresponding technical solutions from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. An exception message handling method, comprising:
acquiring reporting information sent by a receiving terminal of a rich media message, wherein the reporting information comprises the rich media message; the rich media message comprises a user identifier of a sending terminal of the rich media message and rich media message content;
auditing the content of the rich media message, and determining whether the content of the rich media message contains abnormal keywords;
if the content of the rich media message contains abnormal keywords, auditing the credit state of the sending terminal to obtain auditing results;
if the auditing processing result meets the joining condition of the user blacklist, the user identification of the sending terminal is added into the user blacklist, and the user blacklist is used for intercepting abnormal messages;
if the content of the rich media message contains the abnormal keyword, auditing the credit status of the sending terminal to obtain an auditing result, including:
if the content of the rich media message contains abnormal keywords, determining the hazard level of the rich media message based on the abnormal keywords contained in the content of the rich media message;
Adjusting the credit state value of the sending terminal according to the state value adjustment amplitude corresponding to the hazard level to obtain an adjusted credit state value;
and matching and checking the adjusted credit state with the adding condition of the user blacklist, and determining whether the adjusted credit state is matched with the adding condition of the user blacklist or not.
2. The method of claim 1, wherein the auditing the rich media message content to determine whether the rich media message content contains abnormal keywords comprises:
and identifying the content of the rich media message based on the abnormal keyword library, and determining whether the content of the rich media message contains the abnormal keywords in the abnormal keyword library.
3. The method of claim 2, wherein after identifying the rich media message content based on the abnormal keyword library and determining whether the rich media message content contains abnormal keywords in the abnormal keyword library, the method further comprises:
if the content of the rich media message does not contain the abnormal keywords in the abnormal keyword library, sending a manual auditing request of the rich media message to a manual auditing device, and receiving manual confirmation information returned by the manual auditing device in response to the manual auditing request; the manual confirmation information is information for representing that the content of the rich media message contains manually determined abnormal keywords; the manual audit request includes the rich media message.
4. A method according to claim 3, wherein after said receiving the manual validation returned by the manual auditing device in response to a manual auditing request, the method further comprises:
and updating the abnormal keyword library based on the manually determined abnormal keywords, and storing the updated abnormal keyword library across the blockchain of the operator platform.
5. The method according to any of claims 1-4, characterized in that after said adding the user identification of the transmitting terminal to the user blacklist, the method further comprises:
based on the abnormal keyword library, determining whether the rich media message to be forwarded to the receiving terminal is a message to be intercepted, wherein the content of the rich media message contains abnormal keywords;
and if the rich media message is determined to be the message to be intercepted, intercepting the rich media message.
6. The method according to any of claims 1-4, characterized in that after said adding the user identification of the transmitting terminal to the user blacklist, the method further comprises:
and storing the user blacklist through a blockchain of an operator platform.
7. An exception message handling platform, the platform comprising: the system comprises a receiving and transmitting module, a filtering module and a sharing module; wherein, the liquid crystal display device comprises a liquid crystal display device,
The receiving and transmitting module is used for acquiring report information sent by a receiving terminal of the rich media message, wherein the report information comprises the rich media message; the rich media message comprises a user identifier of a sending terminal of the rich media message and rich media message content;
the filtering module is used for auditing the content of the rich media message and determining whether the content of the rich media message contains abnormal keywords or not; if the content of the rich media message contains abnormal keywords, auditing the credit state of the sending terminal to obtain auditing results;
the sharing module is used for adding the user identification of the sending terminal into the user blacklist if the auditing processing result meets the adding condition of the user blacklist, and the user blacklist is used for intercepting abnormal messages;
the filter module is specifically used for:
if the content of the rich media message contains abnormal keywords, determining the hazard level of the rich media message based on the abnormal keywords contained in the content of the rich media message;
adjusting the credit state value of the sending terminal according to the state value adjustment amplitude corresponding to the hazard level to obtain an adjusted credit state value;
And matching and checking the adjusted credit state with the adding condition of the user blacklist, and determining whether the adjusted credit state is matched with the adding condition of the user blacklist or not.
8. An exception message handling system, said system comprising: an operator platform for each of the at least two operators;
the operator platform for performing the method of any one of claims 1-6;
the operator platform is further configured to perform hash operation on the user blacklist after adding the user identifier of the sending terminal to the user blacklist, obtain a hash value of the user blacklist, and store the hash value in a user blacklist blockchain across operator platforms commonly maintained by each operator platform of the system.
9. An exception message handling apparatus, comprising:
a processor and a memory;
the memory stores executable instructions executable by the processor;
wherein execution of the executable instructions stored by the memory by the processor causes the processor to perform the method of any one of claims 1-6.
10. A storage medium having stored therein computer-executable instructions which, when executed by a processor, are adapted to carry out the method of any one of claims 1-6.
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