CN114710550A - Request response method, device, equipment and computer storage medium - Google Patents

Request response method, device, equipment and computer storage medium Download PDF

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Publication number
CN114710550A
CN114710550A CN202210271465.5A CN202210271465A CN114710550A CN 114710550 A CN114710550 A CN 114710550A CN 202210271465 A CN202210271465 A CN 202210271465A CN 114710550 A CN114710550 A CN 114710550A
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service
version
normal
request
module
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张雪英
张文哲
郑岸以
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China Construction Bank Corp
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China Construction Bank Corp
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Priority to CN202210271465.5A priority Critical patent/CN114710550A/en
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00Arrangements for software engineering
    • G06F8/70Software maintenance or management
    • G06F8/71Version control; Configuration management
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/34Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters 

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  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Security & Cryptography (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Stored Programmes (AREA)

Abstract

The embodiment of the application provides a request response method, a request response device, request response equipment and a computer storage medium. The method comprises the following steps: and responding to the request of the user for requesting the service, acquiring the service of the normal version in the services of different versions, and responding to the request of the user based on the service of the normal version to obtain the return data. According to the method, the service of the normal version responding to the user request can be determined according to the stored service information, the user request is forwarded to the service of the normal version to obtain corresponding return data, the service of other versions can be used for responding to the user request when the service of any version fails, and the use experience of the user is improved.

Description

Request response method, device, equipment and computer storage medium
Technical Field
The present application relates to the field of communications technologies, and in particular, to a service switching method, apparatus, device, and computer storage medium.
Background
Currently, with the development of electronic technology, electronic devices provide more and more types of services, and these services are updated iteratively, so that there is a situation that services of different versions are switched.
In the service switching process, due to the fact that the new version of service is on line for the first time, the service fault can be caused due to instability, and the use experience of a user is influenced.
In order to alleviate this problem, the existing solution is to prepare multiple version packages at the time of service switching, and when a new version of service fails, roll back to an old version of service, so that the old version of service continues to provide the corresponding service. However, some services cannot perform version rollback operation, and further cannot guarantee normal operation of the services when the new version of the services fails.
Disclosure of Invention
The embodiment of the application provides a request response method, a request response device and a computer storage medium, which can determine a service of a normal version responding to a user request according to stored service information, and forward the user request to the service of the normal version to obtain corresponding return data, thereby ensuring the normal operation of the service and improving the user experience.
In a first aspect, an embodiment of the present application provides a request response method, where the method includes:
receiving a request of a user for requesting a service;
responding to the request, and acquiring normal versions of services in different versions of services according to prestored service information, wherein the prestored service information is acquired according to the running state of the services, the normal versions of services are services in a normal running state, the different versions of services comprise a first version of services and a second version of services, and the first version is higher than the second version;
forwarding the request to the service of the normal version;
receiving return data of a normal version of service;
and sending the return data to the user terminal.
According to one aspect of the application, after receiving the request of the user, the method further comprises: responding to the request, and judging whether the service of the first version is in a normal running state; and when the first version of service is in an abnormal operation state, determining that the second version of service is in a normal version of service.
According to one aspect of the application, the method further comprises: and when the first version of service is in a normal running state, determining that the first version of service is in a normal version of service.
According to one aspect of the application, the method further comprises: when the first version of service is in a normal operation state, acquiring operation results of the first version of service and the second version of service; when the running results of the first version of service and the second version of service are inconsistent, determining that the second version of service is the normal version of service; and when the running results of the first version of service are consistent with those of the second version of service, determining that the first version of service is the normal version of service.
According to one aspect of the application, determining whether the first version of the service is in a normal operating state in response to the request comprises: and responding to the request, and regularly judging whether the first version of service is in a normal running state.
In a second aspect, an embodiment of the present application provides a request response apparatus, including:
the receiving module is used for receiving a request of a user for requesting service;
the acquisition module is used for responding to the request and acquiring the services of the normal versions in the services of different versions according to the pre-stored service information, the pre-stored service information is obtained according to the running state of the services, the services of the normal versions are the services in the normal running state, the services of the different versions comprise the services of the first version and the services of the second version, and the first version is higher than the second version;
the forwarding module is used for forwarding the request to the service of the normal version;
the receiving module is used for receiving the return data of the service of the normal version;
and the sending module is used for sending the return data to the user terminal.
According to one aspect of the application, the apparatus further comprises: the judging module is used for responding to the request and judging whether the service of the first version is in a normal running state or not; and the determining module is used for determining that the service of the second version is the service of the normal version when the service of the first version is in the abnormal operation state.
According to one aspect of the application, the apparatus further comprises: the determining module is further configured to determine that the first version of the service is the normal version of the service when the first version of the service is in the normal operating state.
According to one aspect of the application, the apparatus further comprises: the acquisition module is further used for acquiring the operation results of the first version of service and the second version of service when the first version of service is in a normal operation state; the determining module is further used for determining that the service of the second version is the service of the normal version when the running results of the service of the first version and the service of the second version are inconsistent; and the determining module is further used for determining that the service of the first version is the service of the normal version when the running results of the service of the first version are consistent with the running results of the service of the second version.
According to an aspect of the application, the determining module, configured to determine whether the first version of the service is in a normal operating state in response to the request, includes: and the judging module is used for responding to the request and regularly judging whether the service of the first version is in a normal running state.
In a third aspect, an embodiment of the present application provides a request response device, where the device includes:
a processor, and a memory storing computer program instructions;
the processor reads and executes the computer program instructions to implement the request response method of the first aspect.
In a fourth aspect, an embodiment of the present application provides a computer storage medium, where computer program instructions are stored, and when executed by a processor, the computer program instructions implement the request response method of the first aspect.
In a fifth aspect, the present application provides a computer program product, and when executed by a processor of an electronic device, the instructions of the computer program product cause the electronic device to execute the request response method of the first aspect.
The method, the device, the equipment and the computer storage medium for requesting response in the embodiment of the application can determine the service of the version capable of normally running through the stored service information before responding to the request of the user, and forward the request of the user to the service of the version capable of normally running to obtain corresponding return data, thereby ensuring the normal running of the service and improving the user experience.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings needed to be used in the embodiments of the present application will be briefly described below, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic flowchart of a request response method according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of a request response device according to an embodiment of the present application;
fig. 3 is a schematic structural diagram of a request response device according to an embodiment of the present application.
Detailed Description
Features and exemplary embodiments of various aspects of the present application will be described in detail below, and in order to make objects, technical solutions and advantages of the present application more apparent, the present application will be further described in detail below with reference to the accompanying drawings and specific embodiments. It should be understood that the specific embodiments described herein are intended to be illustrative only and are not intended to be limiting. It will be apparent to one skilled in the art that the present application may be practiced without some of these specific details. The following description of the embodiments is merely intended to provide a better understanding of the present application by illustrating examples thereof.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of additional identical elements in the process, method, article, or apparatus that comprises the element.
At present, when a system updates and upgrades a service version, the service of a new version is unstable, which easily causes that the system cannot normally provide service for a user and needs to roll back to the service of an old version, but part of the system cannot perform roll-back operation, which causes that the system cannot provide service, and reduces user experience.
In order to solve the problem of the prior art, embodiments of the present application provide a request response method, apparatus, device, and computer storage medium. First, a request response method provided in the embodiment of the present application is described below.
Fig. 1 is a flowchart illustrating a request response method according to an embodiment of the present application. As shown in fig. 1, the method may include the steps of:
s110, receiving a request of a user for requesting service.
And acquiring a request for requesting service sent by the user terminal through the service selector. Wherein the service selector may select different versions of the service in the system.
And S120, responding to the request, and acquiring the services of the normal versions in the services of the different versions according to the pre-stored service information, wherein the pre-stored service information is acquired according to the running state of the services, the services of the normal versions are the services in the normal running state, the services of the different versions comprise the services of the first version and the services of the second version, and the first version is higher than the second version.
The service selector responds to a request sent by a user, and determines the service of the normal version in the current state of the system according to the service information stored in advance. The service information stored in the service selector is used for representing the version service in the normal operation state in the current state of the system, and the information is obtained by judging the service states of different versions in the system. The different versions of services in the system comprise a first version of services and a second version of services, wherein the first version is higher than the second version, namely the first version is the version after the system is upgraded.
And S130, forwarding the request to the service of the normal version.
After determining the normal version of the service, the service selector forwards the user's request to the normal version of the service, so that the system can respond to the user's request by applying the version of the service and provide the corresponding service.
And S140, receiving the return data of the service of the normal version.
The service selector receives return data of the normal version of the service in response to the user's request.
And S150, sending the return data to the user terminal.
The service selector transmits the received return data to the user terminal.
According to the request response method provided by the embodiment of the application, before the user request is responded, the service of the version capable of normally running is determined through the stored service information, the user request is forwarded to the service of the version capable of normally running, corresponding return data is obtained, the normal running of the service is guaranteed, and the user experience is improved.
In some embodiments, after receiving the request of the user, the method further comprises: responding to the request, and judging whether the service of the first version is in a normal running state; and when the first version of service is in an abnormal operation state, determining that the second version of service is in a normal version of service. When a request of a user is received, judging the service state of the first version in the system through a detector, when the first version of service is judged to be incapable of running normally, determining that the normal version of service in the system at the moment is the second version of service, and responding to the request of the user by utilizing the second version of service.
In some embodiments, the method further comprises: and when the first version of service is in a normal running state, determining that the first version of service is in a normal version of service. When the detector judges that the first version of service can normally operate, the first version of service is determined to be the normal version of service, namely, the system responds to the request of the user by using the first version of service.
In some embodiments, the method further comprises: when the first version of service is in a normal operation state, acquiring operation results of the first version of service and the second version of service; when the running results of the first version of service and the second version of service are inconsistent, determining that the second version of service is the normal version of service; and when the running results of the first version of service are consistent with those of the second version of service, determining that the first version of service is the normal version of service. When the detector judges that the first version of service can normally run, the detector further judges the return data of the first version of service and the first version of service, when the return data of the two versions of service are judged to be the same, the first version of service is determined to be the normal version of service, otherwise, the second version of service is determined to be the normal version of service.
By comparing the returned data of the two versions of the service, the returned data of the first version of the service can be verified, and the accuracy of the operation result is guaranteed under the condition that the first version of the service can normally operate.
In some embodiments, determining whether the first version of the service is in a normal operating state in response to the request includes: and responding to the request, and regularly judging whether the first version of service is in a normal running state. The service status of the first version is determined periodically by a timer in response to a request of a user, wherein the timing interval may be set, which is not limited.
In some embodiments, the probe transmits the judgment result information of the first version of the service and the second version of the service to the service selector.
The request response method provided by the embodiment of the application can judge the running states of different versions of services when responding to the request of the user, further judge the returned data of the services, determine the services of the normally running version according to the judgment result, forward the request of the user to the services of the normally running version, acquire the corresponding returned data, ensure the normal running of the services and simultaneously ensure the accuracy of the service running result. Because the user terminal can only sense that the system obtains the return data in response to the request of the user, the switching of the service versions in the system can not be sensed, and the user experience is greatly improved.
Fig. 2 is a schematic structural diagram of a request response device 200 according to an embodiment of the present disclosure. As shown in fig. 3, the apparatus may include a receiving module 210, an obtaining module 220, a forwarding module 230, and a sending module 240.
A receiving module 210, configured to receive a request for requesting a service from a user;
an obtaining module 220, configured to obtain, in response to the request, a normal version of service in services of different versions according to pre-stored service information, where the pre-stored service information is obtained according to an operation state of the service, the normal version of service is a service in a normal operation state, the services of different versions include a first version of service and a second version of service, and the first version is higher than the second version;
a forwarding module 230, configured to forward the request to the service of the normal version;
the receiving module 210 is further configured to receive return data of a normal version of the service;
a sending module 240, configured to send the return data to the user terminal.
The request responding device provided by the embodiment of the application can determine the service of the version capable of normally running through the stored service information before responding to the request of the user, and forwards the request of the user to the service of the version capable of normally running to obtain corresponding return data, so that the normal running of the service is ensured, and the user experience is improved.
In some embodiments, the apparatus further comprises: a determining module 250, configured to respond to the request, and determine whether the first version of the service is in a normal running state; the determining module 260 is configured to determine that the second version of the service is the normal version of the service when the first version of the service is in the abnormal operating state.
In some embodiments, the apparatus further comprises: the determining module 260 is further configured to determine that the first version of the service is a normal version of the service when the first version of the service is in a normal operating state.
In some embodiments, the apparatus further comprises: the obtaining module 220 is further configured to obtain operation results of the first version of service and the second version of service when the first version of service is in a normal operation state; the determining module 260 is further configured to determine that the service of the second version is the service of the normal version when the operation result of the service of the first version is inconsistent with the operation result of the service of the second version; the determining module 260 is further configured to determine that the service of the first version is the service of the normal version when the running result of the service of the first version is consistent with the running result of the service of the second version.
In some embodiments, the determining module 250, configured to determine whether the first version of the service is in a normal operation state in response to the request, includes: the determining module 250 is configured to periodically determine whether the first version of the service is in a normal running state in response to the request.
The request responding device provided by the embodiment of the application can judge the running states of services of different versions when responding to the request of the user, further judge the returned data of the services, determine the services of the normally running version according to the judgment result, forward the request of the user to the services of the normally running version, acquire the corresponding returned data, ensure the normal running of the services and simultaneously ensure the accuracy of the service running result. Because the user terminal can only sense that the system obtains the return data in response to the request of the user, the switching of the service versions in the system can not be sensed, and the user experience is greatly improved.
Each module/unit in the apparatus shown in fig. 2 has a function of implementing each step in fig. 1, and can achieve the corresponding technical effect, and for brevity, the description is not repeated here.
Fig. 3 shows a hardware structure diagram of a request response device provided in an embodiment of the present application.
The request responding device may comprise a processor 301 and a memory 302 in which computer program instructions are stored.
Specifically, the processor 301 may include a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits configured to implement the embodiments of the present Application.
Memory 302 may include mass storage for data or instructions. By way of example, and not limitation, memory 302 may include a Hard Disk Drive (HDD), floppy Disk Drive, flash memory, optical Disk, magneto-optical Disk, tape, or Universal Serial Bus (USB) Drive or a combination of two or more of these. In one example, memory 302 can include removable or non-removable (or fixed) media, or memory 302 is non-volatile solid-state memory. The memory 302 may be internal or external to the integrated gateway disaster recovery device.
In one example, memory 302 may include Read Only Memory (ROM), Random Access Memory (RAM), magnetic disk storage media devices, optical storage media devices, flash memory devices, electrical, optical, or other physical/tangible memory storage devices. Thus, in general, the memory 302 includes one or more tangible (non-transitory) computer-readable storage media (e.g., a memory device) encoded with software comprising computer-executable instructions and when the software is executed (e.g., by one or more processors), it is operable to perform operations described with reference to a method according to an aspect of the present application.
The processor 301 reads and executes the computer program instructions stored in the memory 302 to implement the methods/steps S110 to S150 in the embodiment shown in fig. 1, and achieve the corresponding technical effects achieved by the embodiment shown in fig. 1 executing the methods/steps thereof, which are not described herein again for brevity.
In one example, the request response device may also include a communication interface 303 and a bus 310. As shown in fig. 3, the processor 301, the memory 302, and the communication interface 303 are connected via a bus 310 to complete communication therebetween.
The communication interface 303 is mainly used for implementing communication between modules, apparatuses, units and/or devices in the embodiment of the present application.
Bus 310 may include hardware, software, or both to couple the components of the request-responding device to each other. By way of example, and not limitation, a Bus may include an Accelerated Graphics Port (AGP) or other Graphics Bus, an Enhanced Industry Standard Architecture (EISA) Bus, a Front-Side Bus (Front Side Bus, FSB), a Hyper Transport (HT) interconnect, an Industry Standard Architecture (ISA) Bus, an infiniband interconnect, a Low Pin Count (LPC) Bus, a memory Bus, a Micro Channel Architecture (MCA) Bus, a Peripheral Component Interconnect (PCI) Bus, a PCI-Express (PCI-X) Bus, a Serial Advanced Technology Attachment (SATA) Bus, a video electronics standards association local (VLB) Bus, or other suitable Bus or a combination of two or more of these. Bus 310 may include one or more buses, where appropriate. Although specific buses are described and shown in the embodiments of the application, any suitable buses or interconnects are contemplated by the application.
The request response device may execute the request response method in the embodiment of the present application based on the request of the user and the pre-stored service information, thereby implementing the request response method described in conjunction with fig. 1.
In addition, in combination with the request response method in the foregoing embodiments, the embodiments of the present application may provide a computer storage medium to implement. The computer storage medium having computer program instructions stored thereon; the computer program instructions, when executed by a processor, implement any of the request response methods in the above embodiments.
The embodiments of the present application provide a computer program product, and when executed by a processor of an electronic device, instructions in the computer program product cause the electronic device to execute any one of the request response methods in the foregoing embodiments.
It is to be understood that the present application is not limited to the particular arrangements and instrumentality described above and shown in the attached drawings. A detailed description of known methods is omitted herein for the sake of brevity. In the above embodiments, several specific steps are described and shown as examples. However, the method processes of the present application are not limited to the specific steps described and illustrated, and those skilled in the art can make various changes, modifications, and additions or change the order between the steps after comprehending the spirit of the present application.
The functional blocks shown in the above-described structural block diagrams may be implemented as hardware, software, firmware, or a combination thereof. When implemented in hardware, it may be, for example, an electronic Circuit, an Application Specific Integrated Circuit (ASIC), suitable firmware, plug-in, function card, or the like. When implemented in software, the elements of the present application are the programs or code segments used to perform the required tasks. The program or code segments may be stored in a machine-readable medium or transmitted by a data signal carried in a carrier wave over a transmission medium or a communication link. A "machine-readable medium" may include any medium that can store or transfer information. Examples of a machine-readable medium include electronic circuits, semiconductor memory devices, ROM, flash memory, Erasable ROM (EROM), floppy disks, CD-ROMs, optical disks, hard disks, fiber optic media, Radio Frequency (RF) links, and so forth. The code segments may be downloaded via computer networks such as the internet, intranets, etc.
It should also be noted that the exemplary embodiments mentioned in this application describe some methods or systems based on a series of steps or devices. However, the present application is not limited to the order of the above-described steps, that is, the steps may be performed in the order mentioned in the embodiments, may be performed in an order different from the order in the embodiments, or may be performed simultaneously.
Aspects of the present application are described above with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, enable the implementation of the functions/acts specified in the flowchart and/or block diagram block or blocks. Such a processor may be, but is not limited to, a general purpose processor, a special purpose processor, an application specific processor, or a field programmable logic circuit. It will also be understood that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware for performing the specified functions or acts, or combinations of special purpose hardware and computer instructions.
As described above, only the specific embodiments of the present application are provided, and it can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system, the module and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again. It should be understood that the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive various equivalent modifications or substitutions within the technical scope of the present application, and these modifications or substitutions should be covered within the scope of the present application.

Claims (13)

1. A request response method, comprising:
receiving a request of a user for requesting a service;
responding to the request, and acquiring a normal version of service in different versions of service according to pre-stored service information, wherein the pre-stored service information is acquired according to the running state of the service, the normal version of service is the service in the normal running state, the different versions of service comprise a first version of service and a second version of service, and the first version is higher than the second version;
forwarding the request to the normal version of service;
receiving return data of the normal version of service;
and sending the return data to the user terminal.
2. The method of claim 1, wherein after receiving the user request, the method further comprises:
responding to the request, and judging whether the service of the first version is in a normal running state;
and when the service of the first version is in an abnormal operation state, determining that the service of the second version is the service of the normal version.
3. The method of claim 2, further comprising:
and when the first version of service is in a normal running state, determining that the first version of service is in a normal version of service.
4. The method of claim 2, further comprising:
when the service of the first version is in a normal running state, obtaining running results of the service of the first version and the service of the second version;
when the running results of the first version of service and the second version of service are inconsistent, determining that the second version of service is a normal version of service;
and when the running results of the first version of service and the second version of service are consistent, determining that the first version of service is a normal version of service.
5. The method of any of claims 2-4, wherein said determining whether the first version of the service is in a normal operating state in response to the request comprises:
and responding to the request, and regularly judging whether the first version of service is in a normal running state.
6. A request response apparatus, characterized in that the apparatus comprises:
the receiving module is used for receiving a request of a user for requesting service;
an obtaining module, configured to obtain, in response to the request, a normal version of a service among different versions of the service according to pre-stored service information, where the pre-stored service information is obtained according to an operation state of the service, the normal version of the service is a service in a normal operation state, the different versions of the service include a first version of the service and a second version of the service, and the first version is higher than the second version;
a forwarding module, configured to forward the request to the service of the normal version;
the receiving module is further configured to receive return data of the service of the normal version;
and the sending module is used for sending the return data to the user terminal.
7. The apparatus of claim 6, further comprising:
the judging module is used for responding to the request and judging whether the service of the first version is in a normal running state or not;
and the determining module is used for determining that the service of the second version is the service of the normal version when the service of the first version is in the abnormal operation state.
8. The apparatus of claim 7, further comprising:
the determining module is further configured to determine that the service of the first version is the service of the normal version when the service of the first version is in the normal operating state.
9. The apparatus of claim 7, further comprising:
the obtaining module is further configured to obtain an operation result of the service of the first version and the service of the second version when the service of the first version is in a normal operation state;
the determining module is further configured to determine that the service of the second version is the service of the normal version when the operation result of the service of the first version is inconsistent with the operation result of the service of the second version;
the determining module is further configured to determine that the service of the first version is the service of the normal version when the operation result of the service of the first version is consistent with the operation result of the service of the second version.
10. The apparatus according to any one of claims 7-9, wherein the determining module is configured to determine whether the first version of the service is in a normal operation state in response to the request, and includes:
and the judging module is used for responding to the request and regularly judging whether the service of the first version is in a normal running state.
11. A request response device, characterized in that the request response device comprises: a processor, and a memory storing computer program instructions;
the processor reads and executes the computer program instructions to implement the request response method of any one of claims 1-5.
12. A computer storage medium having computer program instructions stored thereon which, when executed by a processor, implement the request response method of any one of claims 1 to 5.
13. A computer program product, wherein instructions in the computer program product, when executed by a processor of an electronic device, cause the electronic device to perform the request response method of any one of claims 1-5.
CN202210271465.5A 2022-03-18 2022-03-18 Request response method, device, equipment and computer storage medium Pending CN114710550A (en)

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CN107809445A (en) * 2016-08-31 2018-03-16 阿里巴巴集团控股有限公司 Service request handling system, method and apparatus
CN109787830A (en) * 2019-01-21 2019-05-21 北京京东尚科信息技术有限公司 Gray scale distribution control method, device, system, electronic equipment and storage medium
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