CN114706911A

CN114706911A - Service processing method and device, electronic equipment and computer readable medium

Info

Publication number: CN114706911A
Application number: CN202210299543.2A
Authority: CN
Inventors: 綦艳丽
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2022-03-25
Filing date: 2022-03-25
Publication date: 2022-07-05

Abstract

The application discloses a business processing method, a business processing device, electronic equipment and a computer readable medium, which relate to the technical field of big data analysis, and the method comprises the following steps: receiving a service processing request, acquiring corresponding service data and a service identifier, and determining the type of an evaluation terminal according to the service identifier; responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal; pushing business data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task to generate a handling part number; and generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result. The combination degree of evaluation data and services is enhanced, and the expansion difficulty and workload are reduced.

Description

Service processing method and device, electronic equipment and computer readable medium

Technical Field

The present application relates to the field of big data analysis technologies, and in particular, to a service processing method and apparatus, an electronic device, and a computer-readable medium.

Background

The 'good and poor comment' system construction mode uses a provincial unified construction mode, and various cities and departments butt page and interfaces according to provincial platform standards. However, the difference of the government affair services in various regions is huge, and the variety of the evaluation terminal equipment and the evaluation channel is various. The existing evaluation scheme has single channel, and the unified access scheme is difficult to realize according to the difference of evaluation equipment.

In the process of implementing the present application, the inventors found that at least the following problems exist in the prior art:

the evaluation terminal equipment and the evaluation channel are various in types, large in local difference, large in butt joint difficulty, low in combination degree of evaluation data and business, and difficult to support optimization and updating of the subsequent analysis statistics feedback business.

Disclosure of Invention

In view of this, embodiments of the present application provide a service processing method, an apparatus, an electronic device, and a computer-readable medium, which can solve the problems that existing evaluation terminal devices and evaluation channels are various in types, large in local differences, large in docking difficulty, low in combination degree of evaluation data and service, and difficult to support optimization and update of a subsequent analysis statistics feedback service.

In order to achieve the above object, according to an aspect of the embodiments of the present application, there is provided a service processing method, including:

receiving a service processing request, acquiring corresponding service data and a service identifier, and determining the type of an evaluation terminal according to the service identifier;

responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal;

pushing business data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a handling part number based on the business data;

and generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result.

Optionally, before generating the timing push task based on the service data and the evaluation terminal type, the service processing method further includes:

acquiring a transaction identifier corresponding to the service processing request;

and responding to the fact that the transaction identification is not registered to the factory class, and calling a corresponding evaluation service program according to the type of the evaluation terminal so as to extract the business evaluation elements in the business data.

Optionally, the service processing method further includes:

responding to the fact that the type of the evaluation terminal is a direct connection terminal, jumping to a third-party evaluation page, and generating a service evaluation result based on the service evaluation element;

and establishing a mapping relation between the service data and the service evaluation result and storing the mapping relation.

Optionally, pushing the service data to the evaluation terminal corresponding to the evaluation terminal type based on the timed push task includes:

and determining a push mode identifier corresponding to the timed push task, and further pushing the service evaluation elements in the service data to the evaluation terminal corresponding to the evaluation terminal type based on the push mode corresponding to the push mode identifier.

Optionally, before acquiring the corresponding service data, the method further includes:

and acquiring an evaluation identifier carried in the service processing request, and executing an acquisition process of the service data and the service identifier in response to the non-empty evaluation identifier.

Optionally, the service processing method further includes:

and after the corresponding service data is acquired, starting an independent thread to register the service data.

Optionally, the obtaining of the corresponding service data includes:

acquiring evaluation data requirement information carried in the service processing request, and further inheriting a corresponding base class according to the evaluation data requirement information to acquire service data corresponding to the evaluation data requirement information.

Optionally, the service processing method further includes:

and in response to the detected abnormal service evaluation result, calling a complaint rechecking mechanism to perform complaint rechecking on the service evaluation result.

In addition, the present application also provides a service processing apparatus, including:

the receiving unit is configured to receive the service processing request, acquire corresponding service data and a service identifier and further determine the type of the evaluation terminal according to the service identifier;

the timed push task generating unit is configured to respond to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generate a timed push task based on the service data and the type of the evaluation terminal;

the office number generation unit is configured to push service data to the evaluation terminal corresponding to the evaluation terminal type based on the timing push task so that the evaluation terminal generates an office number based on the service data;

and the service processing unit is configured to generate a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result.

Optionally, the service processing apparatus further includes an extracting unit configured to:

Optionally, the apparatus further comprises a mapping relationship establishing unit configured to:

Optionally, the office number generation unit is further configured to:

Optionally, the receiving unit is further configured to:

Optionally, the apparatus further comprises a registration unit configured to:

Optionally, the receiving unit is further configured to:

Optionally, the service processing apparatus further includes a rechecking unit configured to:

In addition, the present application also provides a service processing electronic device, including: one or more processors; a storage device for storing one or more programs which, when executed by one or more processors, cause the one or more processors to implement the business process method as described above.

In addition, the present application also provides a computer readable medium, on which a computer program is stored, which when executed by a processor implements the service processing method as described above.

To achieve the above object, according to still another aspect of embodiments of the present application, there is provided a computer program product.

A computer program product according to an embodiment of the present application includes a computer program, and when the computer program is executed by a processor, the computer program implements a service processing method according to an embodiment of the present application.

One embodiment of the above invention has the following advantages or benefits: the method comprises the steps of receiving a service processing request, obtaining corresponding service data and a service identifier, and determining the type of an evaluation terminal according to the service identifier; responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal; pushing business data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a handling part number based on the business data; and generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result. Calling a corresponding evaluation service program according to the type of the evaluation terminal to extract service data; when the evaluation terminal is a non-direct connection terminal, the evaluation terminal generates a part number based on the service data, and further generates request information, and the evaluation terminal performs service evaluation based on the generated request information, so that the evaluation requirements of multiple trading centers can be met, local differences and docking difficulties are reduced, the combination degree of evaluation data and services is enhanced, expansion difficulties and workload are reduced, subsequent analysis statistics is strongly supported, and optimization and updating of services are reversed.

Further effects of the above-mentioned non-conventional alternatives will be described below in connection with the embodiments.

Drawings

The drawings are included to provide a further understanding of the application and are not to be construed as limiting the application. Wherein:

fig. 1 is a schematic diagram of a main flow of a business processing method according to a first embodiment of the present application;

fig. 2 is a schematic diagram of a main flow of a service processing method according to a second embodiment of the present application;

fig. 3 is a schematic view of an application scenario of a service processing method according to a third embodiment of the present application;

fig. 4 is a schematic diagram of a direct connection terminal "good and bad comment" system docking according to a service processing method in a fourth embodiment of the present application;

fig. 5 is a schematic diagram of a "goodness and badness evaluation" system docking of a non-direct-connected terminal according to a service processing method in a fifth embodiment of the present application;

fig. 6 is a schematic diagram of the main elements of a traffic processing apparatus according to an embodiment of the present application;

FIG. 7 is an exemplary system architecture diagram to which embodiments of the present application may be applied;

fig. 8 is a schematic structural diagram of a computer system suitable for implementing a terminal device or a server according to an embodiment of the present application.

Detailed Description

The following description of the exemplary embodiments of the present application, taken in conjunction with the accompanying drawings, includes various details of the embodiments of the application for the understanding of the same, which are to be considered exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present application. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness. According to the technical scheme, the data acquisition, storage, use, processing and the like meet relevant regulations of national laws and regulations.

Fig. 1 is a schematic diagram of a main flow of a service processing method according to a first embodiment of the present application, and as shown in fig. 1, the service processing method includes:

step S101, receiving a service processing request, acquiring corresponding service data and a service identifier, and determining an evaluation terminal type according to the service identifier.

In this embodiment, an execution main body (for example, a server) of the service processing method may receive the service processing request through a wired connection or a wireless connection. The business process request may be, for example, a request for evaluating a service (e.g., a public accumulation service, a dining service, etc.). Evaluation subject: the evaluation subjects of the government services include natural persons, legal persons and other organizations. The evaluation subject for evaluating the accumulation fund service comprises accumulation fund payment employees, unit managers and the like. Evaluation target: all levels of governments, working departments, department management organizations, units and organizations which have corresponding subject qualifications and perform corresponding government service matters, departments and organizations which are legally responsible for administrative functions, departments which are listed in the party group working organization sequence and legally responsible for administrative functions, and enterprises with public service functions. For the accumulation fund system, the evaluation object is an operator handling the business.

Specifically, before acquiring the corresponding service data, the method further includes: and acquiring an evaluation identifier carried in the service processing request, and executing an acquisition process of the service data and the service identifier in response to the non-empty evaluation identifier.

After the execution main body enters and submits the service processing request, whether the corresponding service needs to be evaluated or not can be judged, specifically, an evaluation identifier carried in the service processing request can be obtained, if the evaluation identifier is null, evaluation is not needed, and if the evaluation identifier is non-null, evaluation is needed. And if the execution main body determines that the evaluation identifier is not null, the evaluation is required, and then the acquisition of the service data and the service identifier corresponding to the service processing request is executed. The business data can comprise account opening transaction data, payment transaction data, extraction transaction data, loan acceptance data, loan change data, advance repayment data and the like. And the service identifier is used for representing whether the type of the evaluation terminal is a direct connection terminal or a non-direct connection terminal.

As another implementation, the rating flags include, but are not limited to, 0, 1, Y, N, for example, 0 may represent no rating, 1 may represent rating, Y may represent rating, and N may represent no rating.

Specifically, the service processing method further includes: and after the corresponding service data is acquired, starting an independent thread to register the service data.

After the execution main body collects the service data for evaluation, the independent thread can be started newly, the service data information to be evaluated is registered, the transaction main body is prevented from being influenced, and the follow-up collection and feedback of the service data for evaluation are facilitated.

Specifically, acquiring corresponding service data includes: acquiring evaluation data requirement information carried in the service processing request, and further inheriting a corresponding base class according to the evaluation data requirement information to acquire service data corresponding to the evaluation data requirement information.

Illustratively, a factory class, specifically a factory created, is used to generate objects based on implementation classes for given information. The execution main body can establish a factory class model for acquiring the service data of the general basis, and specifically can be acquired by automatically intercepting data by the base class of the factory class. And each service module of the execution main body can automatically select and inherit the base class in the factory class according to the requirement condition of the evaluation data so as to realize the acquisition of different service data.

And S102, responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal.

The non-direct connection terminal is a terminal in which a transmission channel between terminals is not directly connected. When the execution main body determines that the evaluation terminal type is a non-direct connection terminal, namely, when a transmission channel between the evaluation terminal and other terminals is in non-direct connection, the execution main body can assemble the service data and the evaluation terminal type information, and further generate a timing pushing task.

And step S103, pushing the service data to the evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a handling part number based on the service data.

After the execution main body generates the timing task, it may initiate polling to the background service of the evaluation terminal at regular time, for example, initiate polling to the background service every 3 seconds (the interval time for initiating polling is not specifically limited in this embodiment of the present application) to determine whether the background service of the evaluation terminal starts to execute the service processing, and when the execution main body determines that the background service of the evaluation terminal starts to execute the service processing corresponding to the service processing request, it may push service data to the background service of the evaluation terminal, so that the background service of the evaluation terminal generates a part number based on the service data. And the office part number and a number of the transacted object project parts are used for representing the sequence of transacting the corresponding service at the corresponding evaluation terminal. Illustratively, one office number corresponds to one business processing task of the evaluation terminal. And the evaluation terminal performs service processing by executing the service processing task.

Specifically, pushing service data to an evaluation terminal corresponding to an evaluation terminal type based on a timed push task includes: and determining a push mode identifier corresponding to the timed push task, and further pushing the service evaluation elements in the service data to the evaluation terminal corresponding to the evaluation terminal type based on the push mode corresponding to the push mode identifier. Specifically, the service evaluation elements in the service data include, but are not limited to, service transaction duration, a communication record of an operator and a user handling the service, a bad comment record, a complaint record, a service transaction failure rate, a service transaction success rate, and the like. The push mode identifier is used to characterize a manner of pushing the service data, for example, delivering the service data in an air space, delivering the service data in an encrypted manner, and the like. Wherein, the encrypted delivery comprises encrypting in A mode, encrypting in B mode, … mode or encrypting in N mode and then delivering.

And step S104, generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result.

The execution main body can call a savefomment method of the factory class to determine whether an HTTP request needs to be generated or not based on the office part number, if so, an independent thread (parallel to the main thread) is started, a triggerComment method of the factory class is called, an HTTP request message is generated and is thrown out to the evaluation terminal, so that the evaluation terminal executes corresponding service evaluation based on the HTTP request message, and a service evaluation result is obtained.

Specifically, the service processing method further includes: and in response to the detected abnormal service evaluation result, calling a complaint rechecking mechanism to perform complaint rechecking on the service evaluation result.

By establishing a complaint rechecking mechanism, false comments and 'malicious' bad comments are eliminated.

In the embodiment, the corresponding service data and the service identifier are acquired by receiving the service processing request, and then the type of the evaluation terminal is determined according to the service identifier; responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal; pushing business data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a handling part number based on the business data; and generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result. Calling a corresponding evaluation service program according to the type of the evaluation terminal to extract service data; when the evaluation terminal type is a non-direct connection terminal, the evaluation terminal generates a handling part number based on the service data, further generates request information, and performs service evaluation based on the generated request information, so that the evaluation terminal can be compatible with the evaluation requirements of multiple trading centers, reduces local differences and docking difficulty, enhances the combination degree of evaluation data and services, reduces expansion difficulty and workload, strongly supports subsequent analysis statistics, and assists in optimizing and updating services.

Fig. 2 is a schematic main flow diagram of a service processing method according to a second embodiment of the present application, and as shown in fig. 2, the service processing method includes:

step S201, receiving a service processing request, acquiring corresponding service data and a service identifier, and determining an evaluation terminal type according to the service identifier.

Step S202, obtaining the transaction identification corresponding to the service processing request.

Step S203, responding to the fact that the transaction identification is not registered to the factory class, and calling a corresponding evaluation service program according to the evaluation terminal type to extract the business evaluation elements in the business data.

Specifically, before generating the timing push task based on the service data and the evaluation terminal type, the service processing method further includes: acquiring a transaction identifier corresponding to the service processing request; and responding to the fact that the transaction identification is not registered to the factory class, and calling a corresponding evaluation service program according to the type of the evaluation terminal so as to extract the business evaluation elements in the business data. A transaction identification, such as a number of the transaction.

When the execution main body determines that the transaction corresponding to the acquired transaction identifier is not registered in the established plant model, a corresponding evaluation service program may be called according to the evaluation terminal type, for example, a background corresponding evaluation service program may be called according to the evaluation terminal type corresponding to the service identifier ServiceId, so as to extract the service evaluation element in the service data.

Specifically, the service evaluation elements in the service data include, but are not limited to, service transaction duration, a communication record of an operator and a user handling the service, a bad comment record, a complaint record, a service transaction failure rate, a service transaction success rate, and the like.

And step S204, responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service evaluation element and the type of the evaluation terminal.

And step S205, pushing the business evaluation element to the evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a office number based on the business evaluation element.

And step S206, generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result.

And step S207, responding to the fact that the type of the evaluation terminal is a direct connection terminal, skipping to a third-party evaluation page, and generating a service evaluation result based on the service evaluation element.

And directly connecting the terminals, namely the terminals with the transmission channels between the terminals in direct connection. Taking the type of the service processing as an example of evaluating the service processing, when the execution main body determines that the type of the evaluating terminal is a direct connection terminal, the evaluating service URL can be returned, the third-party evaluating page or the system virtual evaluating service URL is skipped to complete the mapping of the evaluating terminal, and the evaluating system is actively triggered to generate a service evaluating result based on the service evaluating elements.

And step S208, establishing a mapping relation between the service data and the service evaluation result and storing the mapping relation.

The execution main body can establish a mapping relation between the evaluation service data and the service evaluation result so as to facilitate further tracking analysis and application of the evaluation data subsequently and promote service improvement.

Fig. 3 is a schematic view of an application scenario of a service processing method according to a third embodiment of the present application. The service processing method of the embodiment of the application is applied to a scene that a user evaluates the service. As shown in fig. 3, the overall background logic of the service processing method of the present application is as follows:

the first is an initialization phase: the processor for each transaction may be initialized when the executing agent detects that an application responsible for performing the business process is started. The executing agent may then register the processor of each transaction with the factory, eventually completing initialization of the Map member variables of the factory class. Map is a special data structure, and is an unordered set of element pairs, one element of which is a key and the corresponding other element is a value. For example, key in Map is ServiceId, and value in Map is transaction processor. Then, the executing entity may obtain parameters (or configuration files), which may specifically include: 1) a target URL of the HTTP request; 2) whether an HTTP request needs to be sent.

The initialization phase is completed and then the transaction phase is entered. A transaction stage: firstly, the execution main body receives the business submitted by the counter, and enters CommentHandler to define temporary variables for storing various information items required when evaluating and processing logic. And then, judging whether the factory class registers a transaction corresponding to the service submitted by the counter, if so, positioning a transaction processor corresponding to the transaction, calling a previous calling service method, extracting service evaluation elements from the transaction input information, and executing a process of calling a corresponding background service (UCC) according to the serviceId. If the factory class does not register the transaction corresponding to the service submitted by the counter, directly executing a process of calling a corresponding service (UCC) of the background according to the ServiceId, returning to the transaction, then entering a CommentHandler again, continuously judging whether the factory class registers the transaction, and returning to the next handler if not, and finishing the service request processing; if the transaction request is the transaction request, a transaction processor corresponding to the transaction is positioned, a postInvokeServer method is called, a business evaluation element is extracted from transaction output information, then an office part number is generated according to the business evaluation element extracted from the transaction output information, then a factory type saveCommment method is called, whether the HTTP request is generated or not is judged, if yes, an independent thread (parallel to the main thread) is started, a factory triggerment method is called to construct the HTTP request according to the requirement corresponding to the business processing request, the HTTP request is thrown outwards, and after the HTTP request is thrown out, the next handler is returned to complete the business request processing.

According to the method and the device for collecting the service data, the factory type model is established, the general basic data can be obtained by the automatic interception data of the base class, and each service module can automatically select the inheritance base class to collect different service data according to the evaluation data requirement condition. The factory class related methods are called through a filter and are divided into preInvokeServer (pre-call service) and PostInvokeServer (post-call service). Besides collecting the business elements necessary for evaluation, whether a third-party evaluation service needs to be actively triggered or not needs to be returned in the PostInvokeServer. After the evaluation data is collected, the independent thread is started newly, the information to be evaluated is registered, the transaction main body is prevented from being influenced, and the follow-up evaluation data collection and feedback are facilitated. The evaluation scheme of multiple active and passive modes is supported, and different evaluation requirements of multiple centers in various regions are compatible. And an incidence relation between the service data and the evaluation data is established, so that review and reevaluation of the evaluation result are facilitated, and the evaluation authenticity and satisfaction are improved. And the difficulty of service pain point feedback is evaluated on the whole flow line of data generation, collection, transmission, analysis and feedback, and the service development is promoted. The requirements of different evaluation schemes of multiple centers in various places are supported, and the expansion is convenient. The evaluation channel is convenient to expand, and the rights and interests protection of the evaluators and the evaluators is strengthened. And multiple evaluation channels and modes such as short messages, WeChat small programs, evaluators and the like are supported. And a mapping relation between the evaluation service and the evaluation result is established, so that the evaluation data can be further tracked, analyzed and applied conveniently in the follow-up process, and the service improvement is promoted. The evaluation results were good. Strengthening poor service evaluation and correction, establishing poor service evaluation and complaint question investigation and verification, supervising and urging correction and feedback mechanisms. The comprehensive analysis and application of the evaluation data are enhanced, the difficult point of the government affair service is timely concluded and found, and the service supply refinement is promoted. And establishing a good and bad evaluation data generation, aggregation, transmission, analysis and feedback mechanism to communicate various online and offline evaluation channels. The method ensures the evaluation right of the evaluators voluntarily and independently, and establishes a sound evaluator information protection system. And establishing a complaint rechecking mechanism to eliminate false comments and 'malicious' bad comments.

Fig. 4 is a schematic diagram of a direct connection terminal "goodness and badness evaluation" system docking according to a service processing method in a fourth embodiment of the present application. As shown in fig. 4, the active evaluation mode is shown. The execution main body inputs and submits the service in the core system, judges whether the service needs to be evaluated, if not, the process is ended, if so, the information of the service to be evaluated is registered (default value), the URL of the service to be evaluated is assembled, the open area system is called to initialize the evaluation terminal equipment, then the evaluation of the user on the service is displayed, the evaluation of the user on the service is submitted, and the evaluation of the user on the service is registered in the core system. The executive body can also download the user's evaluation of the service in the core system. The executive body can also submit 'office evaluation' evaluation to the goodness and badness evaluation system, and can also inquire the details of transaction item evaluation in the goodness and badness evaluation system.

In the active evaluation mode, the service to be evaluated can be configured, and the filter automatically intercepts and acquires service data. And returning the evaluation service URL in the active evaluation mode, skipping a third-party evaluation page or a system virtual evaluation service URL, and finishing the mapping of the evaluation terminal. And actively triggering the evaluation system. And (3) initializing a third-party evaluation terminal (open area system) service, finishing evaluation and synchronizing evaluation results to a 'good and bad evaluation' system and a core system. The user evaluation is synchronized by a good and bad evaluation system.

Fig. 5 is a schematic diagram of a "goodness and badness evaluation" system docking of a non-direct-connected terminal according to a service processing method in a fifth embodiment of the present application. As shown in fig. 5, the passive evaluation mode is shown. And the execution main body inputs and submits the service in the core system, judges whether the service needs to be evaluated, if not, the process is ended, and if so, the service information to be evaluated is registered (default value). The execution subject can query the service information to be evaluated from the core system. The execution main body can initialize the evaluation terminal equipment in the channel system and initiate polling to the background service at regular time (every 3 seconds), specifically, business information to be evaluated can be inquired in the core system, if the inquiry has no result, a process of initiating polling to the background service at regular time (every 3 seconds) is returned, and if the inquiry has a result, the evaluation of the user on the business is shown and the evaluation is submitted in the channel system. The execution subject may register and upload the user ratings at the core system. The executive may also submit a "office evaluation" evaluation to the goodness evaluation system.

For the non-direct connection terminal, the information to be evaluated registered after the service is submitted can be pushed to different terminals in various modes. And supporting an evaluation channel to actively inquire the information to be evaluated. And additionally arranging a background timing task, registering the pushing condition of the service to be evaluated, and pushing an appointed channel. And evaluating the result to synchronize the core system. And opening a system for periodically synchronizing the evaluation data with the 'good and poor evaluation'.

Fig. 6 is a schematic diagram of main units of a service processing apparatus according to an embodiment of the present application. As shown in fig. 6, the service processing apparatus 600 includes a receiving unit 601, a timed push task generating unit 602, a office number generating unit 603, and a service processing unit 604.

The receiving unit 601 is configured to receive the service processing request, obtain corresponding service data and a service identifier, and determine an evaluation terminal type according to the service identifier.

A timed push task generating unit 602 configured to generate a timed push task based on the service data and the type of the evaluation terminal in response to the type of the evaluation terminal being a non-direct connection terminal.

A office number generation unit 603 configured to push the service data to the evaluation terminal corresponding to the evaluation terminal type based on the timed push task, so that the evaluation terminal generates a office number based on the service data.

The service processing unit 604 is configured to generate a request message based on the office number, so that the evaluation terminal performs corresponding service evaluation based on the request message to obtain a service evaluation result.

In some embodiments, the service processing apparatus further includes an extracting unit, not shown in fig. 6, configured to, in response to the transaction identifier not being registered to the factory class, invoke a corresponding evaluation service according to the evaluation terminal type to extract the service data from the service data.

In some embodiments, the service processing apparatus further includes a mapping relationship establishing unit, not shown in fig. 6, configured to: responding to the fact that the type of the evaluation terminal is a direct connection terminal, jumping to a third-party evaluation page, and generating a service evaluation result based on the service evaluation element; and establishing a mapping relation between the service data and the service evaluation result and storing the mapping relation.

In some embodiments, office number generation unit 603 is further configured to: and determining a push mode identifier corresponding to the timed push task, and further pushing the service evaluation elements in the service data to the evaluation terminal corresponding to the evaluation terminal type based on the push mode corresponding to the push mode identifier.

In some embodiments, the receiving unit 601 is further configured to: and acquiring an evaluation identifier carried in the service processing request, and executing an acquisition process of the service data and the service identifier in response to the non-empty evaluation identifier.

In some embodiments, the apparatus further comprises a registration unit, not shown in fig. 6, configured to: and after the corresponding service data is acquired, starting an independent thread to register the service data.

In some embodiments, the receiving unit 601 is further configured to: acquiring evaluation data requirement information carried in the service processing request, and further inheriting a corresponding base class according to the evaluation data requirement information to acquire service data corresponding to the evaluation data requirement information.

In some embodiments, the service processing apparatus further includes a review unit, not shown in fig. 6, configured to: and in response to the detected abnormal service evaluation result, calling a complaint rechecking mechanism to perform complaint rechecking on the service evaluation result.

The functional modules required to be added in the embodiment of the application comprise the following parts:

service acquisition module (which may be provided in the receiving unit 601): based on the factory type mode, each service module completes the realization type thereof and collects service characteristic data according to the central data demand condition. The interceptor is responsible for intercepting the business information and finishing information registration and warehousing, and facilitates the subsequent completion of the mapping of the evaluation data and the business data.

Customer rating registration module (which may be provided in the registration unit): the system is supported to finish evaluation records or synchronize the evaluation results of an external 'good and bad evaluation' system.

Evaluation result synchronization module (which may be provided in the registration unit): the mode that evaluation is initiated and registered at different terminals is supported, and the two modes of uploading and downloading evaluation data are compatible.

Evaluation data query analysis module (which may be disposed in the business processing unit 604): the comprehensive analysis and application of the evaluation data are supported, the difficulty of finding the blockage points of the government affair service is summarized in time by combining the actual situation of the evaluation business, and the refinement of service supply is promoted.

After the functional modules are added, the requirement for supporting different evaluation schemes of multiple centers in various places can be met, and the expansion is convenient. The evaluation channel is convenient to expand, and the rights and interests protection of the evaluators and the evaluators is strengthened. And multiple evaluation channels and modes such as short messages, WeChat small programs, evaluators and the like are supported. And a mapping relation between the evaluation service and the evaluation result is established, so that the evaluation data can be further tracked, analyzed and applied conveniently in the follow-up process, and the service improvement is promoted. The evaluation results were good. Strengthening poor service evaluation and correction, establishing poor service evaluation and complaint question investigation and verification, supervising and urging correction and feedback mechanisms. The comprehensive analysis and application of the evaluation data are enhanced, the difficult point of the government affair service is timely concluded and found, and the service supply refinement is promoted. And establishing a good and bad evaluation data generation, aggregation, transmission, analysis and feedback mechanism to communicate various online and offline evaluation channels. The method ensures the evaluation right of the evaluators voluntarily and independently, and establishes a sound evaluator information protection system. And establishing a complaint rechecking mechanism to eliminate false comments and 'malicious' bad comments.

It should be noted that, in the present application, the service processing method and the service processing apparatus have corresponding relation in the specific implementation content, so the repeated content is not described again.

Fig. 7 shows an exemplary system architecture 700 to which the service processing method or the service processing apparatus according to the embodiment of the present application may be applied.

As shown in fig. 7, the system architecture 700 may include

terminal devices

701, 702, 703, a network 704, and a server 705. The network 704 is the medium used to provide communications links between

terminal devices

701, 702, 703 and the server 705. Network 704 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

A user may use the

terminal devices

701, 702, 703 to interact with a server 705 over a network 704, to receive or send messages or the like. The

end devices

701, 702, 703 may have installed thereon various communication client applications, such as shopping applications, web browser applications, search applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only).

The

terminal devices

701, 702, 703 may be various electronic devices having a business process screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.

The server 705 may be a server providing various services, such as a background management server (for example only) providing support for business processing requests submitted by users using the

terminal devices

701, 702, 703. The background management server can receive the service processing request, acquire corresponding service data and a service identifier, and further determine the type of the evaluation terminal according to the service identifier; responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal; pushing business data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a handling part number based on the business data; and generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result. Calling a corresponding evaluation service program according to the type of the evaluation terminal to extract service data; when the evaluation terminal type is a non-direct connection terminal, the evaluation terminal generates a handling part number based on the service data, further generates request information, and performs service evaluation based on the generated request information, so that the evaluation terminal can be compatible with the evaluation requirements of multiple trading centers, reduces local differences and docking difficulty, enhances the combination degree of evaluation data and services, reduces expansion difficulty and workload, strongly supports subsequent analysis statistics, and assists in optimizing and updating services.

It should be noted that the service processing method provided in the embodiment of the present application is generally executed by the server 705, and accordingly, the service processing apparatus is generally disposed in the server 705.

It should be understood that the number of terminal devices, networks, and servers in fig. 7 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

Referring now to FIG. 8, shown is a block diagram of a computer system 800 suitable for use in implementing a terminal device of an embodiment of the present application. The terminal device shown in fig. 8 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present application.

As shown in fig. 8, the computer system 800 includes a Central Processing Unit (CPU)801 that can perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)802 or a program loaded from a storage section 808 into a Random Access Memory (RAM) 803. In the RAM803, various programs and data necessary for the operation of the computer system 800 are also stored. The CPU801, ROM802, and RAM803 are connected to each other via a bus 804. An input/output (I/O) interface 805 is also connected to bus 804.

The following components are connected to the I/O interface 805: an input portion 806 including a keyboard, a mouse, and the like; an output section 807 including a display such as a Cathode Ray Tube (CRT), a liquid crystal credit authorization query processor (LCD), and the like, and a speaker; a storage portion 808 including a hard disk and the like; and a communication section 809 including a network interface card such as a LAN card, a modem, or the like. The communication section 809 performs communication processing via a network such as the internet. A drive 810 is also connected to the I/O interface 805 as needed. A removable medium 811 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 810 as necessary, so that a computer program read out therefrom is mounted on the storage section 808 as necessary.

In particular, according to embodiments disclosed herein, the processes described above with reference to the flow diagrams may be implemented as computer software programs. For example, embodiments disclosed herein include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program can be downloaded and installed from a network through the communication section 809 and/or installed from the removable medium 811. The computer program performs the above-described functions defined in the system of the present application when executed by the Central Processing Unit (CPU) 801.

It should be noted that the computer readable medium shown in the present application may be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may include, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in the embodiments of the present application may be implemented by software or hardware. The described units may also be provided in a processor, and may be described as: a processor comprises a receiving unit, a timing pushing task generating unit, a handling part number generating unit and a service processing unit. Wherein the names of the elements do not in some way constitute a limitation on the elements themselves.

As another aspect, the present application also provides a computer-readable medium, which may be contained in the apparatus described in the above embodiments; or may be separate and not assembled into the device. The computer readable medium carries one or more programs, and when the one or more programs are executed by one device, the device receives a service processing request, acquires corresponding service data and a service identifier, and determines an evaluation terminal type according to the service identifier; responding to the fact that the type of the evaluation terminal is a non-direct connection terminal, and generating a timing pushing task based on the service data and the type of the evaluation terminal; pushing business data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a handling part number based on the business data; and generating a request message based on the office part number, so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result.

The computer program product of the present application includes a computer program, and the computer program realizes the service processing method in the embodiment of the present application when being executed by a processor.

According to the technical scheme of the embodiment of the application, the corresponding evaluation service program is called according to the type of the evaluation terminal so as to extract business data; when the evaluation terminal type is a non-direct connection terminal, the evaluation terminal generates a handling part number based on the service data, further generates request information, and performs service evaluation based on the generated request information, so that the evaluation terminal can be compatible with the evaluation requirements of multiple trading centers, reduces local differences and docking difficulty, enhances the combination degree of evaluation data and services, reduces expansion difficulty and workload, strongly supports subsequent analysis statistics, and assists in optimizing and updating services.

The above-described embodiments should not be construed as limiting the scope of the present application. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions can occur, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. A method for processing a service, comprising:

pushing the service data to an evaluation terminal corresponding to the evaluation terminal type based on the timing pushing task so that the evaluation terminal generates a office number based on the service data;

and generating a request message based on the office number so that the evaluation terminal executes corresponding service evaluation based on the request message to obtain a service evaluation result.

2. The method of claim 1, wherein prior to the generating a timed push task based on the traffic data and the rating terminal type, the method further comprises:

and responding to the fact that the transaction identification is not registered to the factory class, and calling a corresponding evaluation service program according to the evaluation terminal type to extract the service evaluation elements in the service data.

3. The method of claim 2, further comprising:

4. The method according to claim 2, wherein the pushing the service data to the evaluation terminal corresponding to the evaluation terminal type based on the timed push task includes:

and determining a push mode identifier corresponding to the timing push task, and further pushing the service evaluation elements in the service data to the evaluation terminal corresponding to the evaluation terminal type based on the push mode corresponding to the push mode identifier.

5. The method of claim 1, wherein prior to said obtaining corresponding service data, the method further comprises:

and acquiring an evaluation identifier carried in the service processing request, and executing an acquisition process of service data and a service identifier in response to the evaluation identifier being non-empty.

6. The method of claim 1, further comprising:

7. The method of claim 1, wherein the obtaining the corresponding service data comprises:

acquiring evaluation data demand information carried in the service processing request, and further inheriting a corresponding base class according to the evaluation data demand information to acquire service data corresponding to the evaluation data demand information.

8. The method of claim 1, further comprising:

and in response to the detected abnormal service evaluation result, calling a complaint rechecking mechanism to carry out complaint rechecking on the service evaluation result.

9. A traffic processing apparatus, comprising:

the receiving unit is configured to receive a service processing request, acquire corresponding service data and a service identifier and further determine an evaluation terminal type according to the service identifier;

a timed push task generation unit configured to generate a timed push task based on the service data and the evaluation terminal type in response to the evaluation terminal type being a non-direct connection terminal;

a handling part number generating unit configured to push the service data to an evaluation terminal corresponding to the evaluation terminal type based on the timed push task, so that the evaluation terminal generates a handling part number based on the service data;

10. The apparatus of claim 9, further comprising an extraction unit configured to:

11. The apparatus according to claim 10, wherein the apparatus further comprises a mapping relationship establishing unit configured to:

12. The apparatus of claim 10, wherein the office number generation unit is further configured to:

13. The apparatus of claim 9, wherein the receiving unit is further configured to:

and acquiring an evaluation identifier carried in the service processing request, and executing an acquisition process of service data and a service identifier in response to the non-empty evaluation identifier.

14. A transaction processing electronic device, comprising:

one or more processors;

a storage device for storing one or more programs,

when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-8.

15. A computer-readable medium, on which a computer program is stored, which program, when being executed by a processor, is adapted to carry out the method of any one of claims 1-8.

16. A computer program product comprising a computer program, wherein the computer program, when executed by a processor, implements the method of any one of claims 1-8.