CN114697450A - Method, device and medium for determining outbound line - Google Patents
Method, device and medium for determining outbound line Download PDFInfo
- Publication number
- CN114697450A CN114697450A CN202210213623.1A CN202210213623A CN114697450A CN 114697450 A CN114697450 A CN 114697450A CN 202210213623 A CN202210213623 A CN 202210213623A CN 114697450 A CN114697450 A CN 114697450A
- Authority
- CN
- China
- Prior art keywords
- outbound
- line
- candidate
- information
- request
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/15—Aspects of automatic or semi-automatic exchanges related to dial plan and call routing
- H04M2203/158—Call-type dependent routing
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
An object of the present application is to provide a method, apparatus and medium for determining an outbound route, the method comprising: acquiring an outbound request; determining a candidate outbound line set meeting an outbound condition from a plurality of outbound lines based on the outbound request, wherein the candidate outbound line set comprises one or more candidate outbound lines; and determining a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines. According to the method and the system, different access platforms can configure routing strategies according to self requirements, high-efficiency outbound route distribution is achieved, the utilization rate of outbound routes is improved, and outbound cost is effectively controlled.
Description
Technical Field
The present application relates to the field of communications, and more particularly, to a technique for determining an outbound line.
Background
With the rapid development of mobile communication technology, the outbound system is widely used in various fields. The calling system can automatically dial the user telephone, identify the conditions of blank number, wrong number, busy tone, power-off and the like, and transfer the effective telephone to the seat personnel, thereby reducing the waiting time of the seat personnel. As outbound systems access more and more lines and agents, efficient and economical allocation between lines and agents becomes a new challenge.
Disclosure of Invention
It is an object of the present application to provide a method, apparatus and medium for determining an outbound route.
According to one aspect of the application, there is provided a method for determining an outbound line, the method comprising:
acquiring an outbound request, wherein the outbound request comprises telephone number information of a first user to be called;
determining a candidate outbound line set meeting an outbound condition from a plurality of outbound lines based on the outbound request, wherein the candidate outbound line set comprises one or more candidate outbound lines;
and determining a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines.
According to one aspect of the present application, there is provided a computer device for determining an outbound route, comprising a memory, a processor and a computer program stored on the memory, characterized in that the processor executes the computer program to implement the steps of the method of:
acquiring an outbound request, wherein the outbound request comprises telephone number information of a first user to be called;
determining a candidate outbound line set meeting an outbound condition from a plurality of outbound lines based on the outbound request, wherein the candidate outbound line set comprises one or more candidate outbound lines;
and determining a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines.
According to an aspect of the application, a computer-readable storage medium is provided, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, realizes the steps of the method:
acquiring an outbound request, wherein the outbound request comprises telephone number information of a first user to be called;
determining a candidate outbound line set meeting an outbound condition from a plurality of outbound lines based on the outbound request, wherein the candidate outbound line set comprises one or more candidate outbound lines;
and determining a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines.
According to an aspect of the present application, there is provided an apparatus for determining an outbound route, the apparatus comprising:
the system comprises a one-to-one module, a calling module and a calling module, wherein the one-to-one module is used for acquiring an outgoing call request, and the outgoing call request comprises telephone number information of a first user to be called;
a second module, configured to determine, based on the outbound request, a candidate outbound line set that meets an outbound condition from among a plurality of outbound lines, where the candidate outbound line set includes one or more candidate outbound lines;
and the three modules are used for determining a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines.
Compared with the prior art, the method and the device have the advantages that the line resources are distributed according to the subscriber numbers, the corresponding line routing management strategy, the current capacity of the line and the corresponding line weight information, so that different access platforms can configure the routing strategy according to the requirements of the access platforms, the utilization rate of the outbound line is improved, and the outbound cost is effectively controlled.
Drawings
Other features, objects and advantages of the present application will become more apparent upon reading of the following detailed description of non-limiting embodiments thereof, made with reference to the accompanying drawings in which:
FIG. 1 illustrates a flow chart of a method for determining an outbound route according to one embodiment of the present application;
FIG. 2 illustrates a block diagram of an apparatus for determining an outbound route, according to one embodiment of the present application;
FIG. 3 illustrates an exemplary system that can be used to implement the various embodiments described in this application.
The same or similar reference numbers in the drawings identify the same or similar elements.
Detailed Description
The present application is described in further detail below with reference to the attached figures.
In a typical configuration of the present application, the terminal, the device serving the network, and the trusted party each include one or more processors (e.g., Central Processing Units (CPUs)), input/output interfaces, network interfaces, and memory.
The Memory may include forms of volatile Memory, Random Access Memory (RAM), and/or non-volatile Memory in a computer-readable medium, such as Read Only Memory (ROM) or Flash Memory. Memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, Phase-Change Memory (PCM), Programmable Random Access Memory (PRAM), Static Random-Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read-Only Memory (ROM), Electrically Erasable Programmable Read-Only Memory (EEPROM), flash Memory or other Memory technology, Compact Disc Read-Only Memory (CD-ROM), Digital versatile Disc (Digital versatile Disc, DVD) or other optical storage, magnetic tape storage or other magnetic storage devices, or any other non-transmission medium, may be used to store information that may be accessed by the computing device.
The device referred to in this application includes, but is not limited to, a user device, a network device, or a device formed by integrating a user device and a network device through a network. The user equipment includes, but is not limited to, any mobile electronic product, such as a smart phone, a tablet computer, etc., capable of performing human-computer interaction with a user (e.g., human-computer interaction through a touch panel), and the mobile electronic product may employ any operating system, such as an Android operating system, an iOS operating system, etc. The network Device includes an electronic Device capable of automatically performing numerical calculation and information processing according to a preset or stored instruction, and the hardware includes, but is not limited to, a microprocessor, an Application Specific Integrated Circuit (ASIC), a Programmable Logic Device (PLD), a Field Programmable Gate Array (FPGA), a Digital Signal Processor (DSP), an embedded Device, and the like. The network device includes but is not limited to a computer, a network host, a single network server, a plurality of network server sets or a cloud of a plurality of servers; here, the Cloud is composed of a large number of computers or web servers based on Cloud Computing (Cloud Computing), which is a kind of distributed Computing, one virtual supercomputer consisting of a collection of loosely coupled computers. Including, but not limited to, the internet, a wide area network, a metropolitan area network, a local area network, a VPN network, a wireless Ad Hoc network (Ad Hoc network), etc. Preferably, the device may also be a program running on the user device, the network device, or a device formed by integrating the user device and the network device, the touch terminal, or the network device and the touch terminal through a network.
Of course, those skilled in the art will appreciate that the foregoing is by way of example only, and that other existing or future devices, which may be suitable for use in the present application, are also encompassed within the scope of the present application and are hereby incorporated by reference.
In the description of the present application, "a plurality" means two or more unless specifically limited otherwise.
Fig. 1 shows a flowchart of a method for determining an outbound route according to an embodiment of the present application, the method comprising steps S11, S12, S13. In step S11, the device 1 acquires an outbound request, where the outbound request includes phone number information of a first user to be called; in step S12, the device 1 determines, based on the outbound request, a set of candidate outbound routes that satisfy an outbound condition from among a plurality of outbound routes, wherein the set of candidate outbound routes includes one or more candidate outbound routes; in step S13, the device 1 determines a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines.
In step S11, the device 1 acquires an outgoing call request, wherein the outgoing call request includes phone number information of a first user to be called. In some embodiments, the outbound request further includes source information of the outbound request or dialing turn information corresponding to the first user. The outbound request can also comprise first user attribute information corresponding to the source information of the outbound request aiming at different sources of the outbound request. For example, if the outbound request originates from a certain collection platform, the outbound request may further include information such as loan product information, overdue days or overdue amount corresponding to the first user, so that the device 1 determines the outbound route corresponding to the outbound request based on the first user attribute information. In some embodiments, device 1 comprises a network device corresponding to an outbound system.
In step S12, the device 1 determines, based on the outbound request, a set of candidate outbound routes that satisfy an outbound condition from among a plurality of outbound routes, wherein the set of candidate outbound routes includes one or more candidate outbound routes. In some embodiments, the device 1 determines a corresponding set of candidate outbound lines according to the telephone number information of the first user and the information of the line capacity, available time interval, and the like of each outbound line, so as to ensure that the determined candidate outbound lines can successfully dial the telephone corresponding to the first user.
In step S13, the device 1 determines a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines. In some embodiments, the device 1 determines line weight information corresponding to each candidate outbound line in the candidate outbound line set, and then determines a final target outbound line according to the line weight information. For example, different outbound request initiating platforms may configure different line weights for the outbound lines, taking a certain pickup platform as an example, the candidate outbound line set determined by the device 1 includes the candidate outbound line A, B, C, and the line weights configured for the candidate outbound line A, B, C by the pickup platform are 0.2, 0.15, and 0.3, respectively, so that the device 1 may determine the third candidate outbound line C with the largest line weight as the target outbound line.
In some embodiments, the outbound condition includes at least any one of the candidate outbound lines matching telephone number information of the first subscriber; the candidate outbound line is matched with a line route management strategy corresponding to the outbound request; and the used line capacity information corresponding to the candidate outbound line is smaller than the line capacity threshold corresponding to the candidate outbound line.
In some embodiments, the device 1 excludes the line blind area and the line blind queuing area according to the telephone number information of the first user, and determines the corresponding candidate outbound line, thereby improving the line call completing rate. For example, the device 1 determines whether the calling line belongs to a calling blind area of the outbound line according to the attribution corresponding to the telephone number information of the first user, and filters the outbound line if the calling line belongs to the calling blind area of the outbound line, so that the determined candidate outbound line can normally dial the telephone corresponding to the first user.
In some embodiments, based on the different sources of outbound requests, a line routing management policy is configured that matches the source. For example, if the outbound request originates from a collection platform, the device 1 may set a line routing management policy based on subscriber attribute information specific to the collection platform. Taking a certain solicitation platform as an example, if there are A, B, C outbound routes, the route management policies of the three outbound routes can be set based on the number of overdue days: the line A is used for dialing users with the overdue days less than 30 days, the line B is used for dialing users with the overdue days of 30-60 days, and the line C is used for dialing users with the overdue days greater than 60 days. If the number of overdue days of the first user in the collection platform is 45 days, the device 1 may determine the line B as a candidate outbound line corresponding to the outbound request. In some embodiments, the device 1 may use ExpressRunner to check whether the line route management policy holds, and if so, may apply the line route management policy in the determination of the outbound line.
It should be understood by those skilled in the art that the above-mentioned line routing management policy and its verification method are only examples, and other existing or later-appearing line routing management policies and their verification methods may be applied to this embodiment, and are included in the scope of protection of this embodiment, and are incorporated herein by reference.
In some embodiments, the number of outbound requests that each outbound line can carry is determined by the provider corresponding to the outbound line, and if the outbound line has reached its upper bearer limit, the outbound line should not be continuously allocated with outbound requests to avoid congestion of the outbound line. Thus, the device 1 may count the used line capacity information corresponding to each outbound line, and determine therefrom candidate outbound lines for which the used line capacity information is less than the line capacity threshold.
In some embodiments, the outbound condition includes that the candidate outbound route matches the telephone number information of the first subscriber, and the step S12 includes: the equipment 1 determines operator information or attribution information corresponding to the telephone number information according to the telephone number information of the first user; and determining a candidate outbound line set meeting the outbound condition according to the operator information or the home location information, wherein the candidate outbound line set comprises one or more candidate outbound lines.
In some embodiments, the device 1 obtains the operator and home information corresponding to the telephone number according to the telephone number of the first user. And checking the line blind area and the queuing blind area line according to the operator information, the home location information or the information of the time of the planned call, and determining one or more candidate outbound lines.
In some embodiments, the matching of the candidate outbound line to the first subscriber's telephone number information comprises at least any one of: the candidate outbound line is matched with the operator information; the candidate outbound line is matched with the home location information; and the candidate outbound line is matched with the planned call time corresponding to the telephone number information.
For example, the callable operator corresponding to the candidate outbound line includes the operator information, or the callable area corresponding to the candidate outbound line includes the home location information, or the callable time corresponding to the candidate outbound line includes the call planning time corresponding to the telephone number information.
In some embodiments, the outbound condition includes that the used line capacity information corresponding to the candidate outbound line is less than a line capacity threshold corresponding to the candidate outbound line; the step S12 further includes: the device 1 determines used line capacity information corresponding to each of the plurality of outbound lines. For example, the device 1 counts the outbound requests currently occupying each outbound line, and determines the used line capacity information corresponding to each outbound line.
In some embodiments, said determining used line capacity information for each of said plurality of outbound lines further comprises: if the used line capacity information reaches a line capacity threshold corresponding to the outbound line, the device 1 detects whether outbound information with outbound time greater than a preset outbound time threshold exists in the outbound line; if the outbound message with the outbound time larger than the preset outbound time threshold exists, the device 1 deletes the outbound message from the outbound line and updates the used line capacity information.
In some embodiments, in order to avoid that the outbound line is unavailable due to the expired outbound information remaining in the outbound line, the device 1 may detect the outbound line when the used line capacity information corresponding to the outbound line reaches the line capacity threshold corresponding to the outbound line, and delete the expired or overtime outbound information therein, so as to make the outbound line available again.
In some embodiments, the device 1 may determine used line capacity information corresponding to each outbound line using a sliding window algorithm based on a configured time interval (e.g., 5 minutes), and globally maintain the used line capacity information via a Remote Dictionary service (Redis). When the used line capacity information corresponding to the outbound line reaches the line capacity threshold corresponding to the outbound line, the device 1 may retrieve, through Redis, the outbound information in the outbound line whose outbound time is greater than the preset outbound time threshold, thereby making the outbound line available again. The device 1 may recalculate the used line capacity information corresponding to the outbound line and determine, based on the latest used line capacity information, a candidate outbound line for which the used line capacity information is less than the line capacity threshold.
In some embodiments, the method further comprises: step S14 (not shown), the device 1 adds the outbound information corresponding to the outbound request to the target outbound route. For example, the device 1 adds the telephone number of the first subscriber corresponding to the outbound request to the target outbound line, so that the outbound system dials the telephone of the first subscriber through the target outbound line.
Fig. 2 shows a block diagram of an apparatus for determining an outbound route according to an embodiment of the present application, and the apparatus 1 includes a module 11, a module 12, and a module 13. A module 11 acquires an outbound request, wherein the outbound request comprises telephone number information of a first user to be called; a second module 12 determines a candidate outbound route set satisfying an outbound condition from a plurality of outbound routes based on the outbound request, wherein the candidate outbound route set includes one or more candidate outbound routes; and a third module 13 determines a target outbound line corresponding to the outbound request from the candidate outbound line set according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines. Here, the specific embodiments of the one-to-one module 11, the two-to-two module 12, and the one-to-three module 13 shown in fig. 2 are the same as or similar to the specific embodiments of the step S11, the step S12, and the step S13, and therefore are not repeated herein and are included by reference.
In some embodiments, the apparatus 1 further comprises a quad-module 14 (not shown). The first four modules 14 add the outbound information corresponding to the outbound request to the target outbound line. Here, the specific implementation of the four modules 14 is the same as or similar to the step S14, and therefore, the detailed description thereof is omitted, and the detailed implementation is incorporated herein by reference.
FIG. 3 illustrates an exemplary system that can be used to implement the various embodiments described herein;
in some embodiments, as shown in FIG. 3, the system 300 can be implemented as any of the devices in the various embodiments described. In some embodiments, system 300 may include one or more computer-readable media (e.g., system memory or NVM/storage 320) having instructions and one or more processors (e.g., processor(s) 305) coupled with the one or more computer-readable media and configured to execute the instructions to implement modules to perform the actions described herein.
For one embodiment, system control module 310 may include any suitable interface controllers to provide any suitable interface to at least one of processor(s) 305 and/or any suitable device or component in communication with system control module 310.
The system control module 310 may include a memory controller module 330 to provide an interface to the system memory 315. Memory controller module 330 may be a hardware module, a software module, and/or a firmware module.
For one embodiment, system control module 310 may include one or more input/output (I/O) controllers to provide an interface to NVM/storage 320 and communication interface(s) 325.
For example, NVM/storage 320 may be used to store data and/or instructions. NVM/storage 320 may include any suitable non-volatile memory (e.g., flash memory) and/or may include any suitable non-volatile storage device(s) (e.g., one or more Hard Disk Drives (HDDs), one or more Compact Disc (CD) drives, and/or one or more Digital Versatile Disc (DVD) drives).
NVM/storage 320 may include storage resources that are physically part of the device on which system 300 is installed or may be accessed by the device and not necessarily part of the device. For example, NVM/storage 320 may be accessible over a network via communication interface(s) 325.
Communication interface(s) 325 may provide an interface for system 300 to communicate over one or more networks and/or with any other suitable device. System 300 may wirelessly communicate with one or more components of a wireless network according to any of one or more wireless network standards and/or protocols.
For one embodiment, at least one of the processor(s) 305 may be packaged together with logic for one or more controller(s) (e.g., memory controller module 330) of the system control module 310. For one embodiment, at least one of the processor(s) 305 may be packaged together with logic for one or more controller(s) of the system control module 310 to form a System In Package (SiP). For one embodiment, at least one of the processor(s) 305 may be integrated on the same die with logic for one or more controller(s) of the system control module 310. For one embodiment, at least one of the processor(s) 305 may be integrated on the same die with logic for one or more controller(s) of the system control module 310 to form a system on a chip (SoC).
In various embodiments, system 300 may be, but is not limited to being: a server, a workstation, a desktop computing device, or a mobile computing device (e.g., a laptop computing device, a handheld computing device, a tablet, a netbook, etc.). In various embodiments, system 300 may have more or fewer components and/or different architectures. For example, in some embodiments, system 300 includes one or more cameras, a keyboard, a Liquid Crystal Display (LCD) screen (including a touch screen display), a non-volatile memory port, multiple antennas, a graphics chip, an Application Specific Integrated Circuit (ASIC), and speakers.
In addition to the methods and apparatus described in the embodiments above, the present application also provides a computer readable storage medium storing computer code that, when executed, performs the method as described in any of the preceding claims.
The present application further provides a computer device, comprising:
one or more processors;
a memory for storing one or more computer programs;
the one or more computer programs, when executed by the one or more processors, cause the one or more processors to implement the method as recited in any preceding claim.
It should be noted that the present application may be implemented in software and/or a combination of software and hardware, for example, implemented using Application Specific Integrated Circuits (ASICs), general purpose computers or any other similar hardware devices. In one embodiment, the software programs of the present application may be executed by a processor to implement the steps or functions described above. Likewise, the software programs (including associated data structures) of the present application may be stored in a computer readable recording medium, such as RAM memory, magnetic or optical drive or diskette and the like. Additionally, some of the steps or functions of the present application may be implemented in hardware, for example, as circuitry that cooperates with the processor to perform various steps or functions.
In addition, some of the present application may be implemented as a computer program product, such as computer program instructions, which when executed by a computer, may invoke or provide methods and/or techniques in accordance with the present application through the operation of the computer. Those skilled in the art will appreciate that the form in which the computer program instructions reside on a computer-readable medium includes, but is not limited to, source files, executable files, installation package files, and the like, and that the manner in which the computer program instructions are executed by a computer includes, but is not limited to: the computer directly executes the instruction, or the computer compiles the instruction and then executes the corresponding compiled program, or the computer reads and executes the instruction, or the computer reads and installs the instruction and then executes the corresponding installed program. Computer-readable media herein can be any available computer-readable storage media or communication media that can be accessed by a computer.
Communication media includes media by which communication signals, including, for example, computer readable instructions, data structures, program modules, or other data, are transmitted from one system to another. Communication media may include conductive transmission media such as cables and wires (e.g., fiber optics, coaxial, etc.) and wireless (non-conductive transmission) media capable of propagating energy waves such as acoustic, electromagnetic, RF, microwave, and infrared. Computer readable instructions, data structures, program modules, or other data may be embodied in a modulated data signal, for example, in a wireless medium such as a carrier wave or similar mechanism such as is embodied as part of spread spectrum techniques. The term "modulated data signal" means a signal that has one or more of its characteristics set or changed in such a manner as to encode information in the signal. The modulation may be analog, digital or hybrid modulation techniques.
By way of example, and not limitation, computer-readable storage media may include volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer-readable instructions, data structures, program modules or other data. For example, computer-readable storage media include, but are not limited to, volatile memory such as random access memory (RAM, DRAM, SRAM); and non-volatile memory such as flash memory, various read-only memories (ROM, PROM, EPROM, EEPROM), magnetic and ferromagnetic/ferroelectric memories (MRAM, FeRAM); and magnetic and optical storage devices (hard disk, tape, CD, DVD); or other now known media or later developed that can store computer-readable information/data for use by a computer system.
An embodiment according to the present application comprises an apparatus comprising a memory for storing computer program instructions and a processor for executing the program instructions, wherein the computer program instructions, when executed by the processor, trigger the apparatus to perform a method and/or a solution according to the aforementioned embodiments of the present application.
It will be evident to those skilled in the art that the present application is not limited to the details of the foregoing illustrative embodiments, and that the present application may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the application being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned. Furthermore, it is obvious that the word "comprising" does not exclude other elements or steps, and the singular does not exclude the plural. A plurality of units or means recited in the apparatus claims may also be implemented by one unit or means in software or hardware. The terms first, second, etc. are used to denote names, but not to denote any particular order.
Claims (9)
1. A method for determining an outbound route, wherein the method comprises:
a, acquiring an outbound request, wherein the outbound request comprises telephone number information of a first user to be called;
b, based on the outbound request, determining a candidate outbound line set meeting an outbound condition from a plurality of outbound lines, wherein the candidate outbound line set comprises one or more candidate outbound lines;
c, according to the line weight information corresponding to each candidate outbound line in the one or more candidate outbound lines, determining a target outbound line corresponding to the outbound request from the candidate outbound line set.
2. The method of claim 1, wherein the outbound condition comprises at least any one of:
the candidate outbound line is matched with the telephone number information of the first user;
the candidate outbound line is matched with a line route management strategy corresponding to the outbound request;
and the used line capacity information corresponding to the candidate outbound line is smaller than the line capacity threshold corresponding to the candidate outbound line.
3. The method of claim 2, wherein the outbound condition comprises the candidate outbound line matching telephone number information of the first subscriber;
the step b comprises the following steps:
determining operator information or attribution information corresponding to the telephone number information according to the telephone number information of the first user;
and determining a candidate calling line set meeting the calling-out condition from a plurality of calling-out lines according to the operator information or the home location information, wherein the candidate calling-out line set comprises one or more candidate calling-out lines.
4. The method of claim 3, wherein the matching of the candidate outgoing line with the first user's phone number information comprises at least any one of:
the candidate outbound line is matched with the operator information;
the candidate outbound line is matched with the home location information;
and the candidate outbound line is matched with the planned call time corresponding to the telephone number information.
5. The method according to any one of claims 2 to 4, wherein the outbound condition includes that the used line capacity information corresponding to the candidate outbound line is less than a line capacity threshold corresponding to the candidate outbound line;
the step b further comprises the following steps:
r determining used line capacity information corresponding to each outbound line in the plurality of outbound lines.
6. The method of claim 5, wherein the step r further comprises:
if the used line capacity information reaches a line capacity threshold corresponding to the outbound line, detecting whether outbound information with outbound time greater than a preset outbound time threshold exists in the outbound line;
and if the outbound information with the outbound time larger than the preset outbound time threshold exists, deleting the outbound information from the candidate outbound line, and updating the used line capacity information.
7. The method of any of claims 1-6, wherein the method further comprises:
and adding outbound information corresponding to the outbound request to the target outbound line.
8. A computer device for determining an outbound route, comprising a memory, a processor and a computer program stored on the memory, characterized in that the processor executes the computer program to implement the steps of the method of any of claims 1 to 7.
9. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210213623.1A CN114697450A (en) | 2022-03-04 | 2022-03-04 | Method, device and medium for determining outbound line |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210213623.1A CN114697450A (en) | 2022-03-04 | 2022-03-04 | Method, device and medium for determining outbound line |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN114697450A true CN114697450A (en) | 2022-07-01 |
Family
ID=82136774
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202210213623.1A Pending CN114697450A (en) | 2022-03-04 | 2022-03-04 | Method, device and medium for determining outbound line |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN114697450A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115086495A (en) * | 2022-08-24 | 2022-09-20 | 百融至信(北京)征信有限公司 | Outbound method and device |
-
2022
- 2022-03-04 CN CN202210213623.1A patent/CN114697450A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115086495A (en) * | 2022-08-24 | 2022-09-20 | 百融至信(北京)征信有限公司 | Outbound method and device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110266505B (en) | Method and equipment for managing session group | |
| CN109600384B (en) | Flow switching method, system, equipment and storage medium in RPC interface upgrading | |
| CN110300053B (en) | Method and device for adding friends | |
| CN110780887A (en) | Method and equipment for providing application installation package | |
| CN110765395A (en) | Method and equipment for providing novel information | |
| CN110535755B (en) | Method and equipment for deleting session message | |
| CN114697450A (en) | Method, device and medium for determining outbound line | |
| CN109710280B (en) | Method and equipment for installing application on user equipment | |
| CN112905486A (en) | Service integration test method, device and system | |
| CN111092791B (en) | Method and equipment for determining available network bandwidth from application to server | |
| CN112558872A (en) | Data processing method and device, storage medium and electronic equipment | |
| CN111932230A (en) | Method and equipment for modifying red envelope | |
| CN114296651B (en) | Method and device for storing custom data information | |
| US20200099631A1 (en) | Method and device for performing traffic control on user equipment | |
| CN116886626A (en) | Service data flow limiting method and device, computer equipment and storage medium | |
| CN111182050A (en) | Method and equipment for realizing communication between application and server | |
| CN112055036A (en) | Data downloading method, device, equipment, system and readable storage medium | |
| CN111181864B (en) | Method and apparatus for determining link congestion status from an application to a server | |
| CN112702257B (en) | Method and device for deleting friend application | |
| CN115134325A (en) | Method, device and medium for information push | |
| CN110460642B (en) | Method and device for managing reading mode | |
| CN110336913B (en) | Method, equipment and computer readable medium for presenting call video in telephone call process | |
| CN109245938B (en) | Method and equipment for executing resource configuration operation of user | |
| CN109246281B (en) | Incoming call answering method, system, server and storage medium | |
| CN112948142A (en) | Method, apparatus, medium, and program product for determining target feedback information |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination |