CN114697280A - Instant messaging method for preset content - Google Patents
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- 238000013473 artificial intelligence Methods 0.000 claims abstract description 29
- 230000004044 response Effects 0.000 claims description 9
- 239000000284 extract Substances 0.000 claims description 4
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/04—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
- H04L63/0428—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The invention belongs to the technical field of computers, and particularly discloses a preset content instant messaging method, which comprises the following steps: establishing a database in a system server, and a user logs in the system server through a client and establishes a role to carry out communication session with another role through the system server; the user sends question information to another answer role through the question role of the user, and the question information is matched with preset question information in the answer role through a matching algorithm; if the matching is successful, the system server automatically replies to the questioning role by using the preset question answers corresponding to the answering roles; if the matching is unsuccessful, artificial intelligence or a programmed answer is adopted to automatically reply to the questioning role. The method and the system have the advantages that answers are preset for questions possibly sent by the other party in advance or the artificial intelligence answers are integrated and the background knowledge base based on the artificial intelligence automatically matches the answers, so that the accuracy and the instantaneity of answering the questions are improved, the defects that the questions are not asked and the answers cannot be answered because of no on-line are avoided, and the user experience is improved.
Description
Technical Field
The invention belongs to the technical field of computers, and particularly relates to a preset content instant messaging method.
Background
Timely replying information is an embodiment of honor for others, but the information cannot be replied timely due to other reasons such as work and the like, so that dissatisfaction, gap and even contradiction are generated between two interactive parties; with the development of computer technology, various application programs are developed, many application programs provide services for users, customer service needs to be set in an enterprise application scene to solve questions and process related problems for the users, and with the increase of the number of users, a system automatic reply mode is often adopted to interact with the users.
However, in the existing automatic reply, reply contents are too standard, the questions and the answers cannot be completely matched, the defect of question answering is existed, and the user experience is not good.
Therefore, it is an urgent technical problem to be solved by those skilled in the art to provide a new instant messaging method for preset content.
Disclosure of Invention
The invention aims to overcome the defects that answer questions exist in automatic reply and the reply cannot be timely carried out in pure instant messaging due to time in the prior art, and provides an instant messaging method with preset content.
The invention provides a preset content instant messaging method, which comprises the following steps:
establishing a database within a system server, the database comprising at least: user information, role information, communication session relation, preset question information, preset question answers and answer modes;
the user at least corresponds to one role, the user communicates with the user through the role, and when the user corresponds to one role or the user is opposite to the user, the user is the role;
a communication session comprises a question role and an answer role;
the answer roles are preset with question information and preset question answers;
the answering modes comprise artificial intelligence automatic answering, programmatic answering, preset content answering, artificial answering and no answering;
a user logs in a system server through a client and establishes a role to carry out communication session with another role through the system server;
a user sends question information to another answer role through a question role of the user, a system server acquires information submitted by the user and extracts key information, and the information is matched with preset question information in the answer role through a matching algorithm; if the matching is successful, the system server automatically replies to the questioning role by using the preset question answers corresponding to the answering roles; if the matching is unsuccessful, whether artificial intelligence is called is judged, if the artificial intelligence is called, the question information is retrieved through the artificial intelligence, the answer of the question information is obtained and the question role is automatically replied, and if the artificial intelligence is not called, a programmed answer, a preset content answer, an artificial answer or no answer is adopted according to the set answer mode.
The program answers are judged according to one or more question information combinations of the question roles, different answers are set according to the judgment result to reversely ask the question, the answer is set according to the current and previous question information combinations, and the communication session cycle is entered or exited according to the conditions.
The communication session relationship comprises friends and non-friends;
if the communication session relationship of the two users is a friend, the two users log in a system server through the client and carry out communication session through respective roles;
if the communication session relationship of the two users is not a friend, at least one user needs to apply for adding another user as a friend after logging in the client, and the communication session relationship is automatically updated to the friend after the agreement of the other user.
The communication session relation is that two role communication sessions of friends are single-channel communication, the two roles at least comprise a question role and a response role, and two different roles of the same user can communicate;
the role ownership created by the user belongs to the user, and the user shares the role as a virtual character to a specified user or user group to provide service for other users or user groups.
Further, when the roles of the two users perform single-channel communication, the roles are configured to: whether the communication content allows the questioning role to share or not; whether the answer role automatically sends the role virtual image to the question role or not, and whether the total number of questions, the matched number and the unmatched number preset for the question role by the answer role are displayed or not; asking whether the role pushes preset information to an answer role, wherein the pushing setting at least comprises pushing time and pushing time interval; decorating the role image; expanding the capability of the role image;
further, the answering role may configure the questioning role to see if the answer to the question requires payment, which may be in virtual currency within the system, an item or cash paid through the payment system.
Further, the user can use the character virtual image, the character name and the excellence field as the query condition to search all characters on the system, and the virtual image at least comprises one or more of the following items: role name, field of excellence, specialty, avatar, gender; the user can set the display mode of the content through the role, and the display method comprises playing the opposite side image, the information caption, the multimedia or connecting the related information to the virtual 3D equipment for display.
Further, the questioning role is configured to: the method comprises the steps of presetting communication information, automatically sending information at different time periods and time intervals to interact with a response role, and sending further information content according to the response information of the response role, wherein the question and the response role are only a special list which is taken for conveniently expressing the sequence of sending information by two parties, and the question and the response role are not mandatory to be answered one by one in actual interaction, and the generated information is not necessarily the question.
If the manual system is called to reply the questioning role, the answering role continues to acquire feedback information of the questioning role, and whether the reply content meets the requirement of questioning information is judged; if the requirement of the questioning information is solved, the communication information of the questioning role and the reply content of the answering role are correspondingly stored, and if the requirement of the user is not solved, the communication information or the artificial answering communication information is continuously retrieved through artificial intelligence.
Further, the answer role is configured to: encrypting and storing the communication information with the questioning role; the encrypted information is decrypted and viewed through a key, and the key is stored in an encrypted mode through a questioning role or an authorized viewing object.
The further proposal is that the preset question information and the preset question answers at least comprise characters, voice, pictures, video or animation.
Compared with the prior art, the invention has the beneficial effects that:
(1) according to the method and the device, the roles are communicated with each other, the user information, the role information, the communication session relation, the question information, the question answer and the answer mode are preset, the answer roles are matched after acquiring the communication key content of the question roles, the answers corresponding to the questions are automatically replied, the defect of answering questions is overcome, the answers are efficiently and quickly answered in real time, and the communication experience of the user is greatly improved.
(2) The invention matches the questions and the answers through the matching algorithm, searches the questions or answers artificially for the unmatched questions through artificial intelligence, then replies the answers to the questioning role, continuously acquires the feedback of the questioning role, stores the unmatched questions, increases the problem amount of the database, accumulates for a long time, forms a powerful database, easily solves various problems proposed by users, improves the reply precision and shortens the reply time.
(3) The invention encrypts and stores the problems brought forward by the roles and the reply contents of the roles, only provides the roles or authorized viewing objects for viewing, and strictly protects the privacy of the user.
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The invention is illustrated and described only by way of example and not by way of limitation in the scope of the invention as set forth in the following drawings, in which:
FIG. 1: the flow chart of the invention;
FIG. 2: a flow chart of an embodiment of the invention;
FIG. 3: a flow chart of another embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions, design methods, and advantages of the present invention more apparent, the present invention will be further described in detail by specific embodiments with reference to the accompanying drawings. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Example 1
As shown in fig. 1, the present invention provides an instant messaging method with preset content, which presets questions that may be issued by the other party to set answers in advance or integrates artificial intelligence answers and answers automatically matched by a background knowledge base based on artificial intelligence, thereby improving accuracy and instantaneity of question responses. The method specifically comprises the following steps: s1, establishing a database in the system server, wherein the database at least comprises: user information, role information, communication session relation, preset question information, preset question answers and answer modes;
s2, the user logs in the system server through the client and establishes a communication session between the role and another role through the system server;
s3, the user sends question information to the answer role of another user through the question role of the user, the system server obtains the information submitted by the user and extracts key information, and the key information is matched with the preset question information in the answer role through a matching algorithm; if the matching is successful, the system server automatically replies to the questioning role by using the preset question answers corresponding to the answering roles; if the matching is unsuccessful, whether artificial intelligence is called is judged, if the artificial intelligence is called, the question information is retrieved through the artificial intelligence, the answer of the question information is obtained, the user is replied in an artificial intelligence automatic answer mode, if the artificial intelligence is not called, a programmed answer, a preset content answer, an artificial answer or no answer is adopted according to the set answer mode, and the interactive information and the answer at least comprise characters, voice, pictures, videos or animations.
In S1, the user corresponds to multiple roles, and the user communicates with the user through the roles; direct communication between a user and a user without creating a role should be understood as meaning that the user is a role per se, and a communication session comprises a question role and an answer role; the answer roles are preset with question information and preset question answers; the answering modes comprise artificial intelligence automatic answering, programmatic answering, preset content answering, artificial answering and no answering; the programmatic response is judged according to one or more question information combinations of the question roles, different answers are set by comparison or questions are raised reversely, answers are set according to the current and previous question information combinations, and the circular communication is entered or exited according to conditions. For example, after the questioning role presents questions, after the answering role is not matched with corresponding preset information, the questioning role can select whether to answer by artificial intelligence or not, if the questions are objective questions, the artificial intelligence can be selected to answer, and if the questions are subjective questions, such as the current few to home, the meeting few to start and the like, the questions are answered by a program, such as answering you later or setting answers according to the current and previous questioning information combination.
In the above, the questioning role is configured to: and presetting communication information to automatically send information at different time periods and time intervals to interact with the answering character, and sending further information content according to the reply information of the answering character. That is to say, the questioning role can also preset communication information in advance, and can automatically interact with the answering role at different time periods and different time intervals, and the function can ensure that the user does not miss some necessary questions. When the question and answer are converted, the question-answer relationship between the question role and the answer role is also converted. The question and answer roles are only a special list for conveniently expressing the sequence of information sent by two parties, and the questions and answers are not mandatory in actual interaction, and the generated information is not necessarily the question. .
In the above, the answer role is configured to: encrypting and storing the communication information with the questioning role; the encrypted information is decrypted and viewed through a key, and the key is stored in an encrypted mode through a questioning role or an authorized viewing object. The user privacy is strictly protected.
In the above, a user may create multiple roles, the questioning role and the answering role of different users perform single-channel interaction, the role created by the user itself belongs to the user, and the user shares the role as a virtual character to a specific user or user group to provide services, such as consultation, talent performance, teaching and the like, for other users or user groups.
The question character, when interacting with the answer character in a single channel, is configured to: whether the communication content allows the questioning role to share or not; whether the role automatically sends the role virtual image to the questioning role is answered; asking whether the role pushes preset information to an answer role, wherein the pushing setting at least comprises pushing time and pushing time interval; decorating the role image; expanding the capability of the role image; the answer role presets the question role with the total number of questions, the number of matched and unmatched. The user uses a character virtual image, a character name and an excellence field as query conditions to search all characters on the system, wherein the virtual image at least comprises one or more of the following contents: role name, field of excellence, specialty, avatar, gender; the user sets the display mode of the content through the role, the display method comprises the steps of playing the image of the other party, playing the subtitle mode, playing the multimedia mode and connecting to the virtual 3D equipment for displaying, and the experience of the user is further improved.
Example 2
As shown in fig. 2, on the basis of embodiment 1, users are classified into friends and non-friends, friends have been illustrated in the above, and if the communication sessions of two users are friends, the two users log in a system server through a client and perform communication sessions through their roles, respectively; if the communication session relationship of the two users is not a friend, at least one user applies for adding another user as a friend after logging in the client, and the communication session relationship is automatically updated to the friend after the agreement of the other user; the answering persona may set the questioning persona to see if the answers to the questions require payment, which may be in virtual currency within the system, an item or cash paid through the payment system. For non-friends, people who are not familiar with the system can be introduced simply or people who are not stored in a database can be introduced, more and more people can be added into the system through popularization of the system, a huge high-quality answer (knowledge) platform can be formed, after a user opens a questioning object mode, the knowledge can be spread widely, and help is provided for people who need the knowledge, so that the professional knowledge of the user can be changed by setting a mode of checking whether the answer is paid or not. And only a small part of people's problems can be solved by presetting the problems and answers. Specifically, when a user logs in a system server through a client and communicates with a role A and a role B, the system server judges the role type, if the user is a friend, the role B and the role A establish a communication relationship, extracts key information and matches the key information with the preset question information through a matching algorithm; if the matching is successful, the role B automatically replies to the role A by using the corresponding preset question answer; if the matching is unsuccessful, the role B retrieves the communication information through artificial intelligence, obtains the answer of the communication information and automatically replies to the role A; if the communication session relationship of the two roles is not a friend, if the communication session relationship of the two users is not a friend, at least one user needs to apply for adding another user as a friend after logging in the client, and the communication session relationship is automatically updated to the friend after the other user agrees. If the role A is set to check the answer to be paid, the fee is virtual currency, goods in the system or cash paid through a payment system; after the payment is finished, the answer content replied by the role B can be normally checked.
Example 3
As shown in fig. 3, this embodiment is a technical solution further improved on the basis of embodiment 2, so that the database of the system server is more powerful, the reply accuracy is higher, and the reply speed is faster.
Specifically, when the matching algorithm of the system server cannot be matched with the corresponding question normally in the database, the question information of the question role needs to be retrieved by artificial intelligence, the answer of the question is obtained and automatically sent to the question role, but the retrieved answer needs to be further interacted with the question role to automatically send whether to solve the question of the question role. Therefore, whether the requirement of the questioning role is solved or not needs to be judged according to the following interactive content, if the requirement of the user is solved, the interactive information of the user and the reply content are correspondingly stored, the information amount of the database is increased, and the answer to the problem can be quickly matched through a matching algorithm when the similar problem is encountered next time; if the requirement of the questioning role is not solved, the communication information is continuously retrieved through artificial intelligence or the communication information is manually replied until the requirement of the questioning role is solved, and then answers and problems for solving the requirement of the user are correspondingly stored in the database.
PREFERRED EMBODIMENTS
On the basis of the embodiment, the user can create a role specially for the user and preset questions and answers; through long-time problem and answer accumulation, the role content is increasingly plump, the display modes are various, the role is increasingly consistent with the expected image of the user and can be used as a virtual sub-body of the role, and the virtual sub-body actually records knowledge, experience and comprehension in a question-answering mode; meanwhile, the total number of questions, the matched number and the unmatched number preset by the two parties are displayed in the role interaction process, the two parties are encouraged to further deeply communicate, for example, 100 questions and corresponding answers are preset in the virtual sub-body, after the questioning role asks 3 of the 100 questions, the remaining 97 questions of the virtual sub-body can be displayed, the questioning desire of the questioning role can be improved at the moment, the communication between the questioning role and the virtual sub-body is improved, the questions and answers of breaking through the customs are formed, and the interest of communication and communication is improved. The method is a great innovation of human information dissemination in a form of intelligent virtual separation.
Having described embodiments of the present invention, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The terminology used herein is chosen in order to best explain the principles of the embodiments, the practical application, or improvements made to the technology in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein.
Claims (10)
1. A preset content instant messaging method is characterized by comprising the following steps:
establishing a database within a system server, the database comprising at least: user information, role information, communication session relation, preset question information, preset question answers and answer modes;
the user at least corresponds to one role, the user communicates with the user through the role, and when the user corresponds to one role or the user directly communicates with the user, the user is the role;
a communication session includes a question role and an answer role;
the answer roles are preset with question information and preset question answers;
the answering modes comprise artificial intelligence automatic answering, programmatic answering, preset content answering, artificial answering and no answering;
a user logs in a system server through a client and establishes a role to carry out communication session with another role through the system server;
a user sends question information to another answer role through a question role of the user, a system server acquires information submitted by the user role and extracts key information, and the information is matched with preset question information in the answer role through a matching algorithm; if the matching is successful, the system server automatically replies to the questioning role by using the preset question answers corresponding to the answering roles; if the matching is unsuccessful, whether artificial intelligence is called is judged according to the set answering mode, if the artificial intelligence is called, the question information is retrieved through the artificial intelligence, the answer of the question information is obtained and the question role is automatically replied, and if the artificial intelligence is not called, a programmed answer, a preset content answer, an artificial answer or no answer is adopted according to the set answering mode.
2. The method as claimed in claim 1, wherein the programmatic response is determined according to one or more question information combinations of the question roles, different answers are set according to the determination result to reversely ask the question, answers are set according to the current and previous question information combinations, and the communication session cycle is entered or exited according to the condition.
3. The instant messaging method for the preset content according to claim 1, wherein the communication session relationship comprises a friend and a non-friend;
if the communication session relationship of the two users is a friend, the two users log in a system server through the client and carry out communication session through respective roles;
if the communication session relationship of the two users is not a friend, at least one user needs to apply for adding another user as a friend after logging in the client, and the communication session relationship is automatically updated to the friend after the agreement of the other user.
4. The instant messaging method for the preset content according to claim 3, wherein the communication session relationship is that the two-party communication session of the friend is single channel communication, the two roles have at least one question role and one answer role, and two different roles of the same user can communicate;
the role ownership created by the user belongs to the user, and the user shares the role as a virtual character to a specified user or user group to provide service for other users or user groups.
5. The method according to claim 4, wherein the roles of the two users in single-channel communication are configured to: whether the communication content allows the questioning role to share or not; whether the answer role automatically sends the role virtual image to the question role or not, and whether the total number of questions, the matched number and the unmatched number preset for the question role by the answer role are displayed or not; asking whether the role pushes preset information to an answer role, wherein the pushing setting at least comprises pushing time and pushing time interval; the role image is dressed up; carrying out capability expansion on the role image;
the answering persona may set the questioning persona to see if the answers to the questions require payment, which may be in virtual currency within the system, an item or cash paid through the payment system.
6. The preset content instant messaging method according to claim 5, wherein the user can search all the characters on the system using the character avatar, character name, and field of excellence as the query condition, the avatar at least includes one or more of the following contents: role name, field of excellence, specialty, avatar, gender; the user can set the display mode of the content through the role, and the display method comprises playing the opposite side image, the information caption, the multimedia or connecting the related information to the virtual 3D equipment for display.
7. The preset content instant messaging method according to claim 1, wherein the questioning role is configured to: and presetting communication information to automatically send information at different time periods and time intervals to interact with the answering character, and sending further information content according to the reply information of the answering character.
8. The instant messaging method for the preset content according to claim 2, wherein after the manual system is called to reply the questioning role, the answering role continues to acquire the feedback information of the questioning role, and whether the reply content meets the requirement of questioning information is judged; if the requirement of the questioning information is solved, the communication information of the questioning role and the reply content of the answering role are correspondingly stored, and if the requirement of the user is not solved, the communication information or the artificial answering communication information is continuously retrieved through artificial intelligence.
9. The instant messaging method for preset content according to claim 1, wherein the answering role is configured to: encrypting and storing the communication information with the questioning role; the encrypted information is decrypted and viewed through a key, and the key is stored in an encrypted mode through a questioning role or an authorized viewing object.
10. The method according to claim 1, wherein the predetermined questioning information and the predetermined answers to questions at least include text, voice, picture, video or animation.
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| CN101521589A (en) * | 2009-04-03 | 2009-09-02 | 腾讯科技（深圳）有限公司 | Question method, answer method and interactive knowledge question-answer system |
| CN105512228A (en) * | 2015-11-30 | 2016-04-20 | 北京光年无限科技有限公司 | Bidirectional question-answer data processing method and system based on intelligent robot |
| CN105591882A (en) * | 2015-12-10 | 2016-05-18 | 北京中科汇联科技股份有限公司 | Method and system for mixed customer services of intelligent robots and human beings |
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| KR20200083404A (en) * | 2018-09-19 | 2020-07-08 | 주식회사 포티투마루 | Method, system and computer program for artificial intelligence answer |
| CN110647636A (en) * | 2019-09-05 | 2020-01-03 | 深圳追一科技有限公司 | Interaction method, interaction device, terminal equipment and storage medium |
| WO2021093755A1 (en) * | 2019-11-14 | 2021-05-20 | 华为技术有限公司 | Matching method and apparatus for questions, and reply method and apparatus for questions |
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| CN112328741A (en) * | 2020-11-03 | 2021-02-05 | 平安科技（深圳）有限公司 | Intelligent association reply method and device based on artificial intelligence and computer equipment |
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