CN114548682A - Order distribution method, order distribution device and computer readable storage medium - Google Patents
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Abstract
The invention belongs to the technical field of communication, and relates to an order dispatching method, an order dispatching device and a computer readable storage medium. The order dispatching method comprises the following steps: after receiving an order, acquiring a weight factor of the order; confirming the order dispatching mode of the order according to the order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode; and dispatching according to the weighting factor and the dispatching formula. Therefore, the invention can combine the order grabbing mode of the reservation order with the assignment mode of the real-time order, and flexibly dispatch the order according to the order condition, so that the reservation order can be picked up in richer scenes, the dispatch efficiency of the order and the pick-up probability of the order are improved through different dispatch models, and the balance is made between the system and the manual and strong control and efficiency.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to an order dispatching method, an order dispatching apparatus, and a computer-readable storage medium.
Background
In the prior art, in order receiving modes, an enterprise platform provides a high-quality reservation order to a capacity provider, but the receiving rate of a capacity provider is required to reach a certain value. However, as the reservation order is in the order grabbing mode, which is mainly the intention of the order taker, the transporting party only provides best-effort service, and has no more detailed pick-up mode, and all orders are in the order grabbing mode. Or, conventionally, the user and the order taker perform private offline communication, and then order dispatching is performed in a manual assignment manner.
However, the singleton mode naturally has insufficient control capability on the take-up rate. For the prior art approach, it is acceptable for the average public user; but for enterprise-class services, this model does not meet the demand. Because enterprises often make business trips and pick-up and dispatch scenes. If the picking-up and service capabilities are insufficient, the trip of enterprise staff is delayed, and further serious customer complaints are caused. Therefore, a strong means is necessary to pick up and service the order. Meanwhile, the dispatching efficiency is low for the assignment of the pure manual mode. How to provide a high-efficiency order form receiving mode is a technical problem to be solved urgently by the technical personnel in the field.
In view of the above problems, those skilled in the art have sought solutions.
The foregoing description is provided for general background information and is not admitted to be prior art.
Disclosure of Invention
The invention solves the technical problems that in the prior art, for reservation orders, a more subdivided pick-up mode does not exist at present, all orders are in an order grabbing mode, most orders are independently completed by a system or a person, and the combination is not carried out to improve the efficiency and scale. Based on the order dispatching method, the order dispatching device and the computer readable storage medium, the order grabbing mode of the reservation order and the assignment mode of the real-time order can be combined, flexible order dispatching is carried out according to the order condition, the reservation order is picked up to be in richer scenes, the order dispatching efficiency and the order picking up probability are improved through different order dispatching models, and balance is made among the system, manual handling, strong handling and efficiency. Aiming at the value and the picking-up possibility of the orders, different order dispatching modes are implemented for different orders, the order picking-up rate of the reservation order is improved on the result, the willingness of the order taker is considered, and the order picking-up efficiency of the current order taker is not reduced.
The technical problem to be solved by the invention is realized by adopting the following technical scheme:
the invention provides an order distribution method, which comprises the following steps: after receiving an order, acquiring a weight factor of the order; confirming the order dispatching mode of the order according to the order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode; and dispatching according to the weighting factor and the dispatching formula.
Further, the above-mentioned order model comprises a first order model, and the first order model comprises an order value analysis system and a plurality of order formulas.
Further, the step of dispatching according to the weighting factor and the dispatching formula includes: the order value analysis system determines the order value according to the weight factor; and matching the corresponding order dispatching modes according to the order value.
Further, the weighting factors comprise order cities, order amounts, starting and ending points, order placing time and order using time; the step of determining the order value according to the weighting factor by the order value analysis system comprises the following steps: acquiring order taker information, wherein the order taker information comprises starting and ending position information and idle time information; and determining order value according to the weighting factor and the order taker information, wherein the order value comprises absolute value and relative value.
Further, the step of matching the corresponding order delivery mode according to the order value comprises the following steps: and matching the corresponding group combination according to the order value, wherein the group combination comprises at least two group modes, and the group modes are arranged according to a preset sequence.
Further, the step of matching the corresponding order delivery mode according to the order value includes: when the absolute value of the order is higher than an absolute threshold value, matching a full order taker order grabbing mode; and/or, one of an order taker order grabbing mode, a system order assignment mode and a manual order assignment mode is designated according to the relative value matching; and/or, preferentially dispatching orders with high absolute value.
Further, the above-mentioned order model also includes a second order model, and the second order model is a plurality of order modes arranged according to a preset sequence.
Further, the step of dispatching according to the weighting factor and the dispatching formula includes: before the order is cancelled, the order is dispatched through different dispatching modes according to a preset sequence; if the order dispatching mode does not succeed in dispatching according to the previous order dispatching mode within the preset time, switching to the next order dispatching mode for dispatching until the order dispatching mode succeeds or all the order dispatching modes are tried; if all the dispatching modes are tried and the dispatching is not successful, dispatching is carried out according to the manual dispatching order.
The invention also provides an order dispatching device, which comprises a processor and a memory: the processor is adapted to execute a computer program stored in the memory to implement the order serving method steps as described above.
The invention also provides a computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the order distribution method as described above.
The invention also provides an order dispatching method, an order dispatching device and a computer readable storage medium. The order dispatching method comprises the following steps: after receiving an order, acquiring a weight factor of the order; confirming the order dispatching mode of the order according to the order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode; and dispatching according to the weighting factor and the dispatching formula. Therefore, the invention can combine the order grabbing mode of the reservation order with the assignment mode of the real-time order, and flexibly dispatch the order according to the order condition, so that the reservation order can be picked up in richer scenes, the dispatch efficiency of the order and the pick-up probability of the order are improved through different dispatch models, and the balance is made between the system and the manual and strong control and efficiency. Furthermore, the order dispatching method provided by the embodiment of the invention can further subdivide the dispatching model into the first model and the second model, so that more dispatching scenes are met: for the first mode, analyzing the value of the order, distinguishing the value of the order, implementing different order dispatching modes for different orders, and trying to improve the order receiving rate of the reservation order on the result, and simultaneously considering the willingness of the order receiver without reducing the order receiving efficiency of the current order receiver; the second model is that all the order dispatching modes are arranged in a preset sequence, so that orders are tried to dispatch according to the preset sequence, rapid order dispatching is achieved, and the condition of large amount of orders is met. In addition, the orders of the complete order model can be completed in a manual assignment mode so as to ensure that each order can be successfully dispatched, the operation of a user is reduced, the convenience of the user is improved, and the use experience of the user is improved.
The foregoing description is only an overview of the technical solutions of the present invention, and in order to make the technical means of the present invention more clearly understood, the present invention may be implemented in accordance with the content of the description, and in order to make the above and other objects, features, and advantages of the present invention more clearly understood, the following preferred embodiments are specifically described in detail with reference to the accompanying drawings.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a flow chart illustrating an order dispatching method according to a first embodiment of the present invention;
FIG. 2 is a flow chart illustrating an order dispatching method according to a second embodiment of the present invention;
FIG. 3 is a schematic structural diagram of a first order model according to a second embodiment of the present invention;
FIG. 4 is a flow chart illustrating an order dispatching method according to a third embodiment of the present invention;
FIG. 5 is a schematic structural diagram of a second dispatch model according to a third embodiment of the present invention;
fig. 6 is a schematic structural diagram of an order dispatching device according to a fourth embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It is to be understood that the described embodiments are merely a few embodiments of the invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The embodiments of the present invention will be described in detail with reference to the accompanying drawings.
First embodiment
Fig. 1 is a flowchart illustrating an order distribution method according to a first embodiment of the present invention. For a clear description of the order dispatching method provided by the first embodiment of the invention, please refer to fig. 1.
For reservation orders, there is currently no more subdivided pick-up mode, and all orders are in order grabbing mode. The invention aims at the value and the pick-up possibility of orders, implements different order dispatching modes for different orders, strives to improve the order receiving rate of reservation orders in all directions, simultaneously considers the willingness of order receivers, does not reduce the order receiving efficiency of the current order receivers, and balances the system, the manpower, the strong handle control and the efficiency. Therefore, the order distribution method provided by the invention comprises the following steps:
step S1: after receiving the order, obtaining the weighting factor of the order.
In one embodiment, the order according to the present invention may be, but is not limited to, a network appointment, a courier, a take-out, and the like. The weighting factors in the order can include order city, order amount, starting and ending point, order placing time, order using time and the like, so as to know the demand and weight of the order and determine the verified order dispatching mode correspondingly.
Step S2: and confirming the order dispatching mode of the order according to the order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode.
In one embodiment, the order model is a model composed of a plurality of order modes, and comprises a first order model, wherein the first order model comprises an order value analysis system and a plurality of order modes; the order distribution system further comprises a second order distribution model, and the second order distribution model comprises a plurality of order distribution modes which are arranged according to a preset sequence.
In an embodiment, for the first order model, since the order value analysis system is included, the value of the order is analyzed according to the weight information of the order, and one or more order modes corresponding to the order are used, which will be described in detail later. In another embodiment, a second order model is included, which has no value analysis system, and instead, the order is directly tried in a predetermined order in each order, as will be described in detail later. And it can be understood that, in order to speed up the success rate of dispatching orders, orders may be tried to be dispatched in the first and second dispatching models at the same time, or according to a certain sequence, for example, there is also a sequence between the first and second dispatching models, and after the former model fails to try to dispatch orders, orders are tried to be dispatched through the latter dispatching model, thereby ensuring the success rate of dispatching orders.
Step S3: and dispatching according to the weighting factor and the dispatching formula.
In one embodiment, at step S3: the step of dispatching according to the weighting factor and the dispatching formula comprises the following steps: the order value analysis system determines the order value according to the weight factor; and matching the corresponding order dispatching modes according to the order value.
In one embodiment, it is preferred for this embodiment and the following to be directed to the first order model, i.e., including the order value analysis system.
In one embodiment, the weighting factors include order city, order amount, start and end point, time to place an order, time to use an order. The step of determining the order value according to the weighting factor in the order value analysis system comprises the following steps: acquiring order taker information, wherein the order taker information comprises starting and ending position information and idle time information; and determining order value according to the weighting factor and the order taker information, wherein the order value comprises absolute value and relative value.
In one embodiment, the order includes a weight value, but the determination of the order value cannot be made only by the order, and needs to be made comprehensively in combination with the situation of the order taker, and the information of the order taker includes the start and end position information and the free time information. That is, it is determined whether the time required for delivery of the order corresponds to the location and time of the order taker, and the more the correspondence, the higher the order value. Meanwhile, the most intuitive expression of the order value is the 'expected pick-up degree of the order'. Simply put, there are two scenarios in which an order is willing to be picked up, one is that the higher the amount of the order, the more likely it is to be picked up by the order taker; the other is to match the time and the starting and ending points of a certain order taker. Thus, orders can be distinguished as absolute value orders and relative value orders. An absolute value order can be obtained through analysis of order city, order amount, starting and ending point, order placing time and order using time weight information. Meanwhile, a plurality of relative value orders can be obtained by using the current order arrangement condition of the order taker assigned by the joining system, namely the information of the order taker. And then ready for the next dispatch. In the embodiment, the order value, the order taker's will and the dispatching model are fused, and the highest possibility of how each order is arranged to be picked up is determined by comprehensive consideration.
In an embodiment, the step of matching the corresponding order delivery method according to the order value includes: and matching the corresponding group combination according to the order value, wherein the group combination comprises at least two group modes, and the group modes are arranged according to a preset sequence.
In an embodiment, the step of matching the corresponding order delivery method according to the order value includes: when the absolute value of the order is higher than an absolute threshold value, matching the order grabbing mode of the full order taker; and/or, one of an order taker order grabbing mode, a system order assignment mode and a manual order assignment mode is designated according to the relative value matching; and/or, preferentially dispatching orders with high absolute value.
In one embodiment, after the order value is determined, the corresponding order-dispatching style can be directly matched according to the order value. The simplest example is as follows, that is, after the order enters the order value analysis system, the order is matched with different dispatching formulas, for example: when the absolute value of the order is very high, the order is directly pushed to the full order taker, namely, the full order taker adopts an order grabbing mode; in other cases, the relative value is higher, if the order is just the area served by the order receiving group, the order is pushed to the order receiving group A, and the order grabbing mode of the order taker is correspondingly appointed; when the order is just stuck to the time and place of a certain order taker, the order dispatching is completed in a mode of assigning the order by the system; when the order value is not high but important guarantee is needed, manual assignment is carried out, preferably aiming at the condition of enterprise-level service and meeting the condition that a receiving machine is needed when business is on business.
In one embodiment, it is understood that the above description describes matching an order to a single order, but in practice, matching an order to multiple orders is possible. For example, the matched multiple orders are in parallel relationship with each other, and for an order with high absolute value, the order is pushed not only to the total order taker, but also to the corresponding order group. Or matching corresponding order sending combinations according to the order value, wherein the order sending combinations are a plurality of order sending modes which are arranged according to a preset sequence, and in the order sending process, the order is tried to be sent according to the corresponding order sending modes. And the order model is designed in a modularized way, so that the order value and the subsequent order taking can be customized according to different practical conditions of different cities and enterprises, and a very rich order taking model can be evolved and derived through a limited certain block.
In one embodiment, at step S3: the step of dispatching according to the weighting factor and the dispatching formula comprises the following steps: before the order is cancelled, the order is dispatched through different dispatching modes according to a preset sequence; if the order dispatching mode does not dispatch successfully within the preset time, switching to the next sequential order dispatching mode for dispatching the order until the order dispatching mode succeeds or all the order dispatching modes are tried out; if all the dispatching modes are tried and the dispatching is not successful, dispatching is carried out according to the manual dispatching order.
In one embodiment, when the second or first assignment model is matched to the assignment combination, the assignment formulas are arranged in a predetermined order. Therefore, in the order dispatching process, after the order requirement is generated, the orders are sequentially circulated in the model until the orders are directly dispatched or all the order dispatching models are finished before the user cancels the orders. And the execution time of each dispatching mode can be set, and when the current dispatching mode fails to dispatch the order within the preset time, the next dispatching mode is switched to try to dispatch the order. If the current order dispatching mode is tried, the method can be switched to another order dispatching mode to try to dispatch the order. In an extreme case, if all the modes are tried and the orders are not dispatched successfully, the bottom packing can be carried out according to the mode of manually assigning the orders, and all the orders can be guaranteed to be dispatched.
The order dispatching method provided by the first embodiment of the invention comprises the following steps: step S1: after receiving an order, acquiring a weight factor of the order; step S2: confirming the order dispatching mode of the order according to the order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode; step S3: and dispatching according to the weighting factor and the dispatching formula. Therefore, the invention can combine the order grabbing mode of the reservation order with the assignment mode of the real-time order, and flexibly dispatch the order according to the order condition, so that the reservation order can be picked up in richer scenes, the dispatch efficiency of the order and the pick-up probability of the order are improved through different dispatch models, and the balance is made between the system and the manual and strong control and efficiency. Furthermore, the order dispatching method provided by the embodiment of the invention can further subdivide the dispatching model into the first model and the second model, so that more dispatching scenes are met: for the first mode, analyzing the value of the order, distinguishing the order by using the value of the order, implementing different order dispatching modes for different orders, trying to improve the order receiving rate of the reservation order in the result, simultaneously giving consideration to the willingness of the order receiver and not reducing the order receiving efficiency of the current order receiver; the second model is that all the order dispatching modes are arranged in a preset sequence, so that orders are tried to dispatch according to the preset sequence, rapid order dispatching is achieved, and the condition of large amount of orders is met. In addition, the orders of the complete order model can be completed in a manual assignment mode so as to ensure that each order can be successfully dispatched, the operation of a user is reduced, the convenience of the user is improved, and the use experience of the user is improved.
Second embodiment
FIG. 2 is a flow chart illustrating an order dispatching method according to a second embodiment of the present invention; fig. 3 is a schematic structural diagram of a first order model according to a second embodiment of the present invention. For a clear description of the order dispatching method provided by the second embodiment of the invention, please refer to fig. 1 to fig. 3.
The order dispatching method provided by the second embodiment of the invention is preferably directed to the case of the first model, and comprises the following steps:
step S21: and acquiring a weight factor of the order, wherein the weight factor comprises an order city, an order amount, a starting point and a finishing point, order placing time and order using time.
Step S22: and acquiring the information of the order taker, wherein the information of the order taker comprises the starting and ending position information and the idle time information.
Step S23: and determining order value according to the weighting factor and the order taker information, wherein the order value comprises absolute value and relative value.
In one embodiment, the order includes a weight value, but the determination of the order value cannot be made only by the order, and needs to be made comprehensively in combination with the situation of the order taker, and the information of the order taker includes the start and end position information and the free time information. Meanwhile, the most intuitive expression of the order value is the 'expected pick-up degree of the order'. Simply put, there are two scenarios in which an order is willing to be picked up, one is that the higher the amount of the order, the more likely it is to be picked up by the order taker; the other is to match the time and the starting and ending points of a certain order taker. Thus, orders can be distinguished as absolute value orders and relative value orders. An absolute value order can be obtained by analyzing weight information of order cities, order amounts, starting and ending points, order placing time and order using time. Meanwhile, a plurality of relative value orders can be obtained by using the current order arrangement condition of the order taker assigned by the joining system, namely the information of the order taker, for example, whether the time for conveying the order corresponds to the position and the time of the order taker or not is judged, and the more the time corresponds to the position and the time of the order taker, the higher the value of the order is. Specifically, the evaluation process may be analyzed and thereby determined by a value analysis system in the first model.
Step S24: and matching the corresponding order dispatching modes according to the order value.
In one embodiment, after the order value is determined, the corresponding order dispatching mode can be directly matched according to the order value, wherein the order dispatching mode at least comprises at least one of an appointed order taker order taking mode, a full-quantity order taker order taking mode, a system order dispatching mode and a manual order dispatching mode. The simplest example is as follows, that is, after the order enters the order value analysis system to analyze the value of the order, the order is correspondingly matched with different dispatching formulas, for example: when the absolute value of the order is very high, the order is directly pushed to the full order taker, namely, the full order taker adopts an order grabbing mode; in other cases, the relative value is higher, if the order is just the area served by the order receiving group, the order is pushed to the order receiving group A, and the order grabbing mode of the order taker is correspondingly appointed; when the order is just stuck to the time and place of a certain order taker, the order dispatching is completed in a mode of assigning the order by the system; when the order value is not high but important guarantee is needed, manual assignment is carried out, preferably aiming at the condition of enterprise-level service, and the condition that a receiving machine is needed when business goes on business is met.
In an embodiment, the step of matching the corresponding order delivery method according to the order value includes: and matching the corresponding group combination according to the order value, wherein the group combination comprises at least two group modes, and the group modes are arranged according to a preset sequence. It can be understood that the order model is designed in a modular manner, so that different cities and enterprises can customize order values and follow-up order taking according to different actual conditions, and a very rich order taking model is evolved and deduced through a limited block. Specifically, reference may be made to the schematic structural diagram of the first order model shown in fig. 3, which includes an order value analysis system for analyzing the order value and a customized modular follow-up. The corresponding policies and policies shown in the figures are for simplicity of explanation of the embodiments and are not intended to be limiting of the technology.
The order distribution method provided by the second embodiment of the invention comprises the following steps: step S21: acquiring a weight factor of an order, wherein the weight factor comprises an order city, an order amount, a starting point, an order placing time and an order using time; step S22: acquiring order taker information, wherein the order taker information comprises starting and ending position information and idle time information; step S23: determining order value according to the weight factor and the order taker information, wherein the order value comprises absolute value and relative value; step S24: and matching the corresponding order dispatching modes according to the order value. Therefore, the invention can combine the order grabbing mode of the reservation order and the assignment mode of the real-time order, and flexibly dispatch the order according to the order condition, so that the reservation order can be picked up in a richer scene, the dispatching efficiency of the order and the picking-up probability of the order are improved through different dispatch models, and the balance is made between the system and the manual and powerful control and efficiency. By analyzing the value of the order and taking the value of the order as a distinction, different order delivery modes are implemented for different orders, the order taking rate of the reservation order is improved on the result, the intention of the order taker is considered, and the order taking efficiency of the current order taker is not reduced.
Third embodiment
FIG. 4 is a flow chart illustrating an order dispatching method according to a third embodiment of the present invention; fig. 5 is a schematic structural diagram of a second order model according to a third embodiment of the present invention. For a clear description of the order dispatching method provided by the third embodiment of the present invention, please refer to fig. 1, fig. 4 and fig. 5.
The order dispatching method provided by the third embodiment of the present invention is preferably directed to the case of the second model, and includes the following steps:
step S31: and acquiring a weight factor of the order, wherein the weight factor comprises an order city, an order amount, a starting point and a finishing point, order placing time and order using time.
Step S32: and before the order is cancelled, the order is dispatched in different dispatching modes according to a preset sequence.
In an embodiment, it is preferable that the order distribution method provided in this embodiment is directed to a case of the second model, and specifically, refer to fig. 5, where fig. 5 is a schematic structural diagram of the second distribution model. The orders are distributed according to different distribution modes according to a preset sequence, so that the orders can be distributed successfully. The order dispatching mode at least comprises at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode. In the process, the weighting factors are correspondingly displayed, for example, for the appointed order taker order taking mode or the full order taker order taking mode, the weighting factors are output and displayed to the order taker so that the order taker can know the order and the order is successfully dispatched; if the order is assigned by system or manually, the weighting factor is output
Step S33: and within the preset time, switching to the next sequential order dispatching mode for dispatching according to the fact that the former order dispatching mode does not succeed in dispatching until the order dispatching succeeds or all the order dispatching modes are tried out.
In one embodiment, when the corresponding order dispatching mode is executed, the order dispatching time can be respectively set, if the order dispatching is not successful within the preset time, the order dispatching mode is continued to the next order dispatching mode to try to dispatch the order, and the order dispatching efficiency is prevented from being influenced due to the fact that the order is invalid and backlogged for a long time in the same order dispatching mode. For example, taking fig. 5 as an example, the order is first tried to be dispatched in the order taker group a by designating the order taker to take the order, and if the order taker is not taken in 30 seconds, the order is carried to another order taker group B, and then the order is tried to be dispatched again by designating the order taker to take the order. If the order dispatch is not successful within the preset time, the order dispatch is carried forward again until the order is successfully dispatched or the preset order model is finished.
Step S34: if all the dispatching modes are tried and the dispatching is not successful, dispatching is carried out according to the manual dispatching order.
In an embodiment, when the order is taken out of the preset model and the order is not successfully dispatched, the order needs to be mainly taken care of, and the bottom of the order is manually assigned, so that the order can be successfully dispatched finally, and the user experience is guaranteed.
The order distribution method provided by the third embodiment of the present invention includes the following steps: step S31: acquiring a weight factor of an order, wherein the weight factor comprises an order city, an order amount, a starting point, an order placing time and an order using time; step S32: before the order is cancelled, the order is dispatched through different dispatching modes according to a preset sequence; step S33: switching to a next sequential order dispatching mode to dispatch orders within preset time according to the fact that the previous order dispatching mode does not dispatch orders successfully until the order dispatching success or all the order dispatching modes are tried out; step S34: if all the dispatching modes are tried and the dispatching is not successful, dispatching is carried out according to the manual dispatching order. Therefore, the invention can combine the order grabbing mode of the reservation order with the assignment mode of the real-time order, and flexibly dispatch the order according to the order condition, so that the reservation order can be picked up in richer scenes, the dispatch efficiency of the order and the pick-up probability of the order are improved through different dispatch models, and the balance is made between the system and the manual and strong control and efficiency. The order dispatching modes are arranged in a preset sequence, so that orders are tried to dispatch according to the preset sequence, rapid order dispatching is achieved, and the condition of large amount of orders is met.
Fourth embodiment
Fig. 6 is a schematic structural diagram of an order dispatching device according to a fourth embodiment of the present invention. For a clear description of the order distribution apparatus 110 according to the fourth embodiment of the present invention, please refer to fig. 1 to 6.
An order distribution apparatus 110 according to a fourth embodiment of the present invention includes: a processor a101 and a memory a201, wherein the processor a101 is configured to execute a computer program a6 stored in the memory a201 to implement the steps of the order dispatch method as described in the first, second or third embodiment.
In one embodiment, the order dispatching device 110 provided in this embodiment includes at least one processor a101 and at least one memory a 201. Among them, at least one processor a101 may be referred to as a processing unit A1, and at least one memory a201 may be referred to as a storage unit A2. Specifically, the storage unit a2 stores a computer program a6, and when the computer program a6 is executed by the processing unit a1, the order distribution apparatus 110 provided by the present embodiment is caused to implement the steps of the order distribution method as described in the first embodiment, the second embodiment, or the third embodiment. For example, step S1 shown in fig. 1: after receiving an order, acquiring a weight factor of the order; step S2: confirming the order dispatching mode of the order according to the order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order grabbing mode, a full order taker order grabbing mode, a system order dispatching mode and a manual order dispatching mode; step S3: and dispatching according to the weighting factor and the dispatching formula.
In one embodiment, the order distribution apparatus 110 provided in the present embodiment may include a plurality of memories a201 (simply referred to as storage unit A2).
Storage unit a2 may be either volatile memory or nonvolatile memory, or may include both volatile and nonvolatile memory. Among them, the nonvolatile Memory may be a Read Only Memory (ROM), a Programmable Read Only Memory (PROM), an Erasable Programmable Read-Only Memory (EPROM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), a magnetic random access Memory (FRAM), a Flash Memory (Flash Memory), a magnetic surface Memory, an optical disk, or a Compact Disc Read-Only Memory (CD-ROM); the magnetic surface storage may be disk storage or tape storage. Volatile Memory can be Random Access Memory (RAM), which acts as external cache Memory. By way of illustration, and not limitation, many forms of RAM are available, such as Static Random Access Memory (SRAM), Synchronous Static Random Access Memory (SSRAM), Dynamic Random Access Memory (DRAM), Synchronous Dynamic Random Access Memory (SDRAM), Double Data Rate Synchronous Dynamic Random Access Memory (DDRSDRAM), Double Data Rate Synchronous Random Access Memory (ESDRAM), Enhanced Synchronous Dynamic Random Access Memory (ESDRAM), Enhanced Synchronous Random Access Memory (DRAM), Synchronous Random Access Memory (DRAM), Direct Random Access Memory (DRmb Access Memory). The memory unit a2 described in the embodiments of the present invention is intended to comprise, without being limited to, these and any other suitable types of memory.
In one embodiment, the order dispatching device 110 in this embodiment may further include a communication interface (e.g., I/O interface a4) that may be used to communicate with an external device.
In an embodiment, the order distribution device 110 provided in this embodiment may further include a communication device a 5.
In one embodiment, the order dispatching device 110, whether taking orders from a user or dispatching orders to a corresponding order taker, requires a communication connection with an external device to transfer data, and therefore requires the involvement of the I/O interface A4 and/or the communication device A5 in the process.
The order dispatching device 110 provided by the fourth embodiment of the present invention includes a memory a101 and a processor a201, and the processor a101 is configured to execute a computer program a6 stored in the memory a201 to implement the steps of the order dispatching method as described in the first embodiment, the second embodiment, or the third embodiment, so that the order dispatching device 110 provided by this embodiment can combine the order grabbing mode of the reservation order and the assignment mode of the real-time order, and make flexible order dispatching according to the order situation, so as to enable the taking of the reservation order to be in a richer scene, and improve the order dispatching efficiency and the order taking probability through different order dispatching models, thereby making a balance between the system and manual, strong control and efficiency. Furthermore, the order dispatching method provided by the embodiment of the invention can further subdivide the dispatching model into the first model and the second model, so that more dispatching scenes are met: for the first mode, analyzing the value of the order, distinguishing the value of the order, implementing different order dispatching modes for different orders, and trying to improve the order receiving rate of the reservation order on the result, and simultaneously considering the willingness of the order receiver without reducing the order receiving efficiency of the current order receiver; the second model is that all the order dispatching modes are arranged in a preset sequence, so that orders are tried to dispatch according to the preset sequence, rapid order dispatching is achieved, and the condition of large amount of orders dispatching is met. In addition, the orders of the complete order model can be completed in a manual assignment mode so as to ensure that each order can be successfully dispatched, the operation of a user is reduced, the convenience of the user is improved, and the use experience of the user is improved.
The fourth embodiment of the present invention also provides a computer-readable storage medium, which stores a computer program a6, and when executed by the processor a101, the computer program a6 implements the steps of the order distribution method described in the first embodiment, the second embodiment, or the third embodiment.
In an embodiment, the computer readable storage medium provided by the embodiment may include any entity or device capable of carrying computer program code, a recording medium, such as ROM, RAM, magnetic disk, optical disk, flash memory, and the like.
Technical effects that can be achieved when the computer program a6 stored in the computer-readable storage medium provided by the fourth embodiment of the present invention is executed by the processor a101 have been described in detail in the foregoing, and specific reference may be made to the foregoing, and therefore, the details are not repeated herein.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, the recitation of an element by the phrase "comprising an … …" does not exclude the presence of additional like elements in the process, method, article, or apparatus that comprises the element, and further, where similarly-named elements, features, or elements in different embodiments of the disclosure may have the same meaning, or may have different meanings, that particular meaning should be determined by their interpretation in the embodiment or further by context with the embodiment. As used herein, the meaning of "a plurality" or "a plurality" is two or more unless otherwise specified.
It should be understood that, although the steps in the flowcharts in the embodiments of the present application are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and may be performed in other orders unless explicitly stated herein. Moreover, at least some of the steps in the figures may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, in different orders, and may be performed alternately or at least partially with respect to other steps or sub-steps of other steps.
It will be understood by those skilled in the art that all or part of the steps of implementing the above method embodiments may be implemented by hardware associated with program instructions, and the program may be stored in a computer readable storage medium, and when executed, performs the steps including the above method embodiments. The foregoing storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (10)
1. An order dispatching method is characterized by comprising the following steps:
after receiving an order, acquiring a weight factor of the order;
confirming the order dispatching mode of the order according to an order dispatching model, wherein the order dispatching model comprises a plurality of order dispatching modes, and the order dispatching modes comprise at least one of an appointed order taker order taking mode, a full order taker order taking mode, a system order dispatching mode and a manual order dispatching mode;
and dispatching according to the weight factor and the dispatching way.
2. The order dispatching method of claim 1, wherein said dispatching model comprises a first dispatching model comprising an order value analysis system and a plurality of said dispatching orders.
3. The order dispatching method as claimed in claim 2, wherein said step of dispatching according to said weighting factor and said dispatching formula comprises:
the order value analysis system determines the order value according to the weight factor;
and matching a corresponding order dispatching form according to the order value.
4. The order serving method of claim 3, wherein the weighting factors include order city, order amount, start and end point, order placing time, order using time;
the step of determining the order value according to the weight factor by the order value analysis system comprises the following steps:
acquiring order taker information, wherein the order taker information comprises starting and ending position information and idle time information;
and determining the order value according to the weighting factor and the order taker information, wherein the order value comprises an absolute value and a relative value.
5. The order dispatching method of claim 3, wherein the step of matching the corresponding dispatching manner according to the order value comprises:
matching a corresponding group combination according to the order value, wherein the group combination comprises at least two group modes, and the group modes are arranged according to a preset sequence.
6. The order dispatching method of claim 4, wherein the step of matching the corresponding dispatching manner according to the order value comprises:
when the absolute value of the order is higher than an absolute threshold value, matching the full order taker order grabbing mode; and/or the presence of a gas in the gas,
matching one of the appointed order taker order grabbing mode, the system order mode and the manual order mode according to the relative value; and/or the presence of a gas in the atmosphere,
and preferentially dispatching the orders with high absolute value.
7. The order dispatching method of claim 1, wherein said dispatching model further comprises a second dispatching model, said second dispatching model comprising a plurality of said dispatching orders arranged in a predetermined order.
8. The order dispatching method according to any one of claims 5 or 7, wherein the step of dispatching according to the weighting factor and the dispatching formula comprises:
before the order is cancelled, the order is dispatched through different dispatching modes according to a preset sequence;
if the order dispatching is successful according to the previous order dispatching formula within the preset time, switching to the next order dispatching formula for dispatching until the order dispatching is successful or all the order dispatching formulas are tried out;
and if all the dispatching modes are tried and the dispatching is not successful, dispatching is carried out according to the manual dispatching order.
9. An order dispatch device, comprising a processor and a memory:
the processor is adapted to execute a computer program stored in the memory to implement the order serving method steps of any of claims 1 to 8.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program which, when being executed by a processor, carries out the steps of the order distribution method according to any one of claims 1 to 8.
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