CN114548442B - Wristwatch maintenance management system based on internet technology - Google Patents

Wristwatch maintenance management system based on internet technology Download PDF

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CN114548442B
CN114548442B CN202210176294.8A CN202210176294A CN114548442B CN 114548442 B CN114548442 B CN 114548442B CN 202210176294 A CN202210176294 A CN 202210176294A CN 114548442 B CN114548442 B CN 114548442B
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maintenance
wristwatch
module
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determining
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CN114548442A (en
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肖晓
李文敏
冯振雯
李泽歆
何民
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Wanbiao Famous Craftsman Guangzhou Technology Co ltd
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Wanbiao Famous Craftsman Guangzhou Technology Co ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/42—Confirmation, e.g. check or permission by the legal debtor of payment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T7/00—Image analysis
    • G06T7/70—Determining position or orientation of objects or cameras
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/04—Segmentation; Word boundary detection
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L21/00—Processing of the speech or voice signal to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
    • G10L21/02—Speech enhancement, e.g. noise reduction or echo cancellation
    • G10L21/0208—Noise filtering

Abstract

The invention discloses a wristwatch maintenance management system based on internet technology, comprising: the first receiving module is used for receiving a maintenance shop selected based on the client; the first transceiver module is used for receiving maintenance wristwatch information and maintenance modes sent by the client and sending the maintenance wristwatch information and the maintenance modes to a merchant end corresponding to a maintenance shop; the second receiving module is used for receiving feedback information of the merchant after the merchant receives the maintenance wristwatch information and the maintenance mode and creating a maintenance order; the second transceiving module is used for receiving detection information and a quotation of the wristwatch to be maintained of the merchant and sending the detection information and the quotation to the client; and the third transceiving module is used for receiving the maintenance price confirmation and payment information sent by the client, and sending a maintenance instruction to the merchant terminal when the payment is determined to be successful, so that the merchant terminal executes a maintenance task on the wristwatch to be maintained. Make watch maintenance management more high-efficient, the user of being convenient for can look over the maintenance process, knows the specialty and the maintenance progress of maintenance master, improves user experience.

Description

Wristwatch maintenance management system based on internet technology
Technical Field
The invention relates to the technical field of wristwatches, in particular to a wristwatch maintenance management system based on the Internet technology.
Background
As the wristwatch is worn over time, various levels of damage may occur both externally and internally. A wristwatch maintainer needs to be searched for maintenance or repair, a plurality of repair platforms do not have special maintenance wristwatch service at the present stage, and the wristwatch maintainer in the platform only needs simple mobile phone registration. And the user can place an order only by filling in brief information, and selects a near maintenance master through mobile phone positioning, and the maintenance master connects the order to carry out home maintenance or the user finds the maintenance master, and the user pays the maintenance cost after the maintenance is finished. The following technical problems exist in the prior art: the process of verifying a maintenance master is too simple, and the specialty of the maintenance master cannot be known; the user experience is poor in the maintenance process; the maintenance quotation is not clear, the maintenance record is not clear, and the wristwatch information is not clear.
Disclosure of Invention
The present invention is directed to solving, at least to some extent, one of the technical problems in the art described above. Therefore, the invention aims to provide the wristwatch maintenance management system based on the internet technology, so that the wristwatch maintenance management is more efficient, a user can check the maintenance process conveniently, know the specialty and the maintenance progress of a maintenance master, and meanwhile, the maintenance quotation is clear and detailed, and the user experience is improved.
In order to achieve the above object, an embodiment of the present invention provides an internet technology-based wristwatch maintenance management system, including:
the first receiving module is used for receiving a maintenance shop selected based on the client;
the first transceiver module is used for receiving maintenance wristwatch information and maintenance modes sent by the client and sending the maintenance wristwatch information and the maintenance modes to a merchant end corresponding to a maintenance shop;
the second receiving module is used for receiving feedback information of the merchant after the merchant receives the maintenance wristwatch information and the maintenance mode and creating a maintenance order;
the second transceiving module is used for receiving detection information and a quotation of the wristwatch to be maintained of the merchant and sending the detection information and the quotation to the client;
and the third transceiving module is used for receiving the maintenance price confirmation and payment information sent by the client, and sending a maintenance instruction to the merchant end when the payment is confirmed to be successful, so that the merchant end executes a maintenance task on the wristwatch to be maintained.
According to some embodiments of the invention, the service mode comprises mail service and store-to-store service.
According to some embodiments of the invention, further comprising:
a third receiving module, configured to:
receiving a maintenance item table and a maintenance sequence determined by the merchant according to the detection information;
receiving a maintenance video sent by a merchant end;
a maintenance schedule determination module to:
analyzing the maintenance video to determine the current maintenance items;
and determining maintenance progress information according to the current maintenance items, the maintenance item table and the maintenance sequence, and sending the maintenance progress information to the client.
According to some embodiments of the invention, the maintenance progress determining module sends the maintenance progress information to the client in a short message mode.
According to some embodiments of the invention, the repair schedule determination module comprises:
the analysis module is used for analyzing the maintenance video into a plurality of frames of maintenance images;
the recognition module is used for respectively inputting the plurality of frames of maintenance images into a pre-trained recognition model, determining the position of the wristwatch to be maintained in each frame of image and outputting a maintenance sequence;
and the determining module is used for determining the current maintenance items according to the position of the wristwatch to be maintained in each frame of image and the maintenance sequence corresponding to each frame of maintenance image.
According to some embodiments of the invention, the sorting table sending module is configured to:
before the first receiving module receives a maintenance shop selected based on a client, determining the area where the client is located;
acquiring all maintenance shops in the area of the client;
setting evaluation indexes and determining the incidence relation among the evaluation indexes;
establishing an evaluation index system according to the correlation, and setting the weight of each evaluation index in the evaluation index system;
evaluating all the maintenance shops based on the evaluation index system, respectively determining the grade value of each maintenance shop, and determining a maintenance shop sequencing list according to the grade values;
acquiring basic information and historical order information of a user, and determining preference information of the user;
and screening the maintenance shops included in the maintenance shop sequencing list according to the preference information, determining a corrected maintenance shop sequencing list, and sending the corrected maintenance shop sequencing list to a client.
According to some embodiments of the invention, further comprising: and the acquisition module is used for acquiring a recorded video when the merchant terminal executes a maintenance task on the wristwatch to be maintained and sending the recorded video to the client.
According to some embodiments of the invention, the obtaining module comprises:
the segmentation module is used for acquiring a voice signal of a maintenance worker in the process of acquiring a recorded video, carrying out endpoint detection on the voice signal and segmenting the voice signal into a plurality of first sub-voice signals;
a signal processing module to:
performing frame windowing on each first sub-voice signal to obtain a plurality of frames of second sub-voice signals;
respectively inputting a plurality of frames of second sub-voice signals into a pre-trained voice model, and determining a time-frequency spectrogram corresponding to each frame of second sub-voice signals;
analyzing the time-frequency spectrogram and determining noise characteristics;
determining the noise level according to the noise characteristics, and taking the second sub-voice signal with the noise level greater than or equal to the preset noise level as a signal to be processed;
acquiring a frequency spectrum envelope line of a signal to be processed, determining the amplitude of each formant on the frequency spectrum envelope line, and calculating an average amplitude;
determining a filter coefficient of a filter according to the average amplitude, and inputting a signal to be processed corresponding to the filter coefficient into the filter for filtering processing to obtain a filtered signal;
obtaining a corrected first sub-voice signal according to the second sub-voice signal with the noise level smaller than the preset noise level and the filtering signal;
acquiring a power spectrum of the corrected first sub-voice signal, and performing normalization processing to obtain normalized frequency spectrum characteristics;
performing histogram equalization processing according to the normalized frequency spectrum characteristics to obtain power spectrum Gabor characteristics, and obtaining voice characteristics according to the power spectrum Gabor characteristics;
inputting the voice features into a pre-trained voice recognition model, determining a voice recognition result, and extracting keywords from the voice recognition result;
a labeling module to:
dividing a recorded video into a plurality of sub-recorded videos, wherein each sub-recorded video corresponds to a modified first sub-voice signal;
and labeling the keywords in the corresponding sub-recorded videos.
According to some embodiments of the invention, further comprising:
an evaluation module to:
obtaining maintenance items corresponding to the sub-recorded video;
inquiring a preset maintenance standard table according to the maintenance items to determine a maintenance standard;
acquiring actual maintenance information of the maintenance items of maintenance personnel in the sub-recorded video;
comparing the actual maintenance information with the maintenance standard, evaluating the current sub-recorded video of the maintenance personnel according to the comparison result, and determining an evaluation value; evaluating the sub-recorded videos to obtain a plurality of evaluation values; and obtaining a comprehensive evaluation value according to the plurality of evaluation values, and sending the comprehensive evaluation value to a client.
According to some embodiments of the invention, the evaluation indicators comprise distance, price, star rating.
Additional features and advantages of the invention will be set forth in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention. The objectives and other advantages of the invention will be realized and attained by the structure particularly pointed out in the written description and drawings.
The technical solution of the present invention is further described in detail by the accompanying drawings and embodiments.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention. In the drawings:
FIG. 1 is a block diagram of an Internet technology based wristwatch maintenance management system according to one embodiment of the present invention;
FIG. 2 is an order business flow diagram of a wristwatch maintenance management system according to one embodiment of the present invention;
FIG. 3 is a schematic diagram of a customer premises showing a repair shop in accordance with one embodiment of the present invention;
4-6 are schematic diagrams of a maintenance wristwatch ordering procedure according to one embodiment of the present invention;
7-8 are schematic illustrations of service offers according to one embodiment of the present invention;
FIG. 9 is a schematic view of a wristwatch recipient according to one embodiment of the present invention.
Detailed Description
The preferred embodiments of the present invention will be described in conjunction with the accompanying drawings, and it will be understood that they are described herein for the purpose of illustration and explanation and not limitation.
An internet technology based wristwatch maintenance management system according to the present invention will be described with reference to fig. 1-9.
The embodiment of the invention provides an Internet technology-based wristwatch maintenance management system, which comprises:
the first receiving module is used for receiving a maintenance shop selected based on the client;
the first transceiver module is used for receiving maintenance wristwatch information and maintenance modes sent by the client and sending the maintenance wristwatch information and the maintenance modes to a merchant end corresponding to a maintenance shop;
the second receiving module is used for receiving feedback information of the merchant after the merchant receives the maintenance wristwatch information and the maintenance mode and creating a maintenance order;
the second transceiving module is used for receiving detection information and a quotation of the wristwatch to be maintained of the merchant and sending the detection information and the quotation to the client;
and the third transceiving module is used for receiving the maintenance price confirmation and payment information sent by the client, and sending a maintenance instruction to the merchant end when the payment is confirmed to be successful, so that the merchant end executes a maintenance task on the wristwatch to be maintained.
The working principle of the technical scheme is as follows: the first receiving module is used for receiving a maintenance shop selected based on the client; the first transceiver module is used for receiving maintenance wristwatch information and maintenance modes sent by the client and sending the maintenance wristwatch information and the maintenance modes to a merchant end corresponding to a maintenance shop; the second receiving module is used for receiving feedback information of the merchant after the merchant receives the maintenance wristwatch information and the maintenance mode and creating a maintenance order; the second transceiving module is used for receiving detection information and a quotation of the wristwatch to be maintained of the merchant and sending the detection information and the quotation to the client; and the third transceiving module is used for receiving the maintenance price confirmation and payment information sent by the client, and sending a maintenance instruction to the merchant terminal when the payment is determined to be successful, so that the merchant terminal executes a maintenance task on the wristwatch to be maintained.
The beneficial effects of the above technical scheme are that: make watch maintenance management more high-efficient, the user of being convenient for can look over the maintenance process, knows maintenance master's specialty and maintenance progress, and clear and definite maintenance quotation is detailed simultaneously, improves user experience.
According to some embodiments of the invention, the service mode comprises mail service and store-to-store service.
According to some embodiments of the invention, further comprising:
a third receiving module, configured to:
receiving a maintenance item table and a maintenance sequence determined by the merchant according to the detection information;
receiving a maintenance video sent by a merchant end;
a maintenance schedule determination module to:
analyzing the maintenance video to determine the current maintenance items;
and determining maintenance progress information according to the current maintenance items, the maintenance item table and the maintenance sequence, and sending the maintenance progress information to the client.
The working principle of the technical scheme is as follows: a third receiving module, configured to: receiving a maintenance item table and a maintenance sequence determined by the merchant according to the detection information; receiving a maintenance video sent by a merchant end; a maintenance schedule determination module to: analyzing the maintenance video to determine the current maintenance items; and determining maintenance progress information according to the current maintenance items, the maintenance item table and the maintenance sequence, and sending the maintenance progress information to the client.
The beneficial effects of the above technical scheme are that: the maintenance progress information can be conveniently and accurately acquired by the user, and the user experience is improved.
According to some embodiments of the invention, the maintenance progress determining module sends the maintenance progress information to the client in a short message mode.
According to some embodiments of the invention, the repair schedule determination module comprises:
the analysis module is used for analyzing the maintenance video into a plurality of frames of maintenance images;
the recognition module is used for respectively inputting the plurality of frames of maintenance images into a pre-trained recognition model, determining the position of the wristwatch to be maintained in each frame of image and outputting a maintenance sequence;
and the determining module is used for determining the current maintenance items according to the position of the wristwatch to be maintained in each frame of image and the maintenance sequence corresponding to each frame of maintenance image.
The working principle of the technical scheme is as follows: the maintenance schedule determination module includes: the analysis module is used for analyzing the maintenance video into a plurality of frames of maintenance images; the recognition module is used for respectively inputting the plurality of frames of maintenance images into a pre-trained recognition model, determining the position of the wristwatch to be maintained in each frame of image and outputting a maintenance sequence; and the determining module is used for determining the current maintenance items according to the position of the wristwatch to be maintained in each frame of image and the maintenance sequence corresponding to each frame of maintenance image.
The beneficial effects of the above technical scheme are that: the accuracy of determining the current maintenance items is improved, and accurate maintenance progress information is convenient to obtain.
According to some embodiments of the invention, the sorting table sending module is configured to:
before the first receiving module receives a maintenance shop selected based on a client, determining the area where the client is located;
acquiring all maintenance shops in the area of the client;
setting evaluation indexes and determining the incidence relation among the evaluation indexes;
establishing an evaluation index system according to the correlation, and setting the weight of each evaluation index in the evaluation index system;
evaluating all maintenance shops based on the evaluation index system, respectively determining the rating value of each maintenance shop, and determining a maintenance shop sequencing list according to the rating value;
acquiring basic information and historical order information of a user, and determining preference information of the user;
and screening the maintenance shops included in the maintenance shop sequencing list according to the preference information, determining a corrected maintenance shop sequencing list, and sending the corrected maintenance shop sequencing list to a client.
The working principle of the technical scheme is as follows: before the first receiving module receives a maintenance shop selected based on a client, determining the area where the client is located; acquiring all maintenance shops in the area of the client; setting evaluation indexes and determining the incidence relation among the evaluation indexes; establishing an evaluation index system according to the correlation, and setting the weight of each evaluation index in the evaluation index system; evaluating all the maintenance shops based on the evaluation index system, respectively determining the grade value of each maintenance shop, and determining a maintenance shop sequencing list according to the grade values; acquiring basic information and historical order information of a user, and determining preference information of the user; and screening the maintenance shops included in the maintenance shop sequencing list according to the preference information, determining a corrected maintenance shop sequencing list, and sending the corrected maintenance shop sequencing list to a client. The user basic information includes age, sex, and the like.
The beneficial effects of the above technical scheme are as follows: the method comprises the steps of firstly determining a maintenance shop sequencing list of a region where a client is located, screening according to preference information of a user, determining a corrected maintenance shop sequencing list which is more suitable for the user, so that the user can determine a required maintenance shop intuitively, time and labor are saved, and user experience is improved.
According to some embodiments of the invention, further comprising: and the acquisition module is used for acquiring the recorded video of the to-be-maintained wristwatch when a merchant terminal executes a maintenance task and sending the recorded video to the client.
The working principle of the technical scheme is as follows: the maintenance process is convenient to check by the client, and the related maintenance information is convenient to acquire, so that the maintenance process is more transparent.
According to some embodiments of the invention, the obtaining module comprises:
the device comprises a segmentation module, a video acquisition module, a video recording module and a video processing module, wherein the segmentation module is used for acquiring a voice signal of a maintenance worker in the process of acquiring a recorded video, performing endpoint detection on the voice signal and segmenting the voice signal into a plurality of first sub-voice signals;
a signal processing module to:
performing frame windowing on each first sub-voice signal to obtain a plurality of frames of second sub-voice signals;
respectively inputting a plurality of frames of second sub-voice signals into a pre-trained voice model, and determining a time-frequency spectrogram corresponding to each frame of second sub-voice signals;
analyzing the time-frequency spectrogram and determining noise characteristics;
determining the noise level according to the noise characteristics, and taking the second sub-voice signal with the noise level greater than or equal to the preset noise level as a signal to be processed;
acquiring a frequency spectrum envelope line of a signal to be processed, determining the amplitude of each formant on the frequency spectrum envelope line, and calculating an average amplitude;
determining a filter coefficient of a filter according to the average amplitude, and inputting a signal to be processed corresponding to the filter coefficient into the filter for filtering processing to obtain a filtered signal;
obtaining a corrected first sub-voice signal according to the second sub-voice signal with the noise level smaller than the preset noise level and the filtering signal;
acquiring a power spectrum of the corrected first sub-voice signal, and performing normalization processing to obtain normalized frequency spectrum characteristics;
performing histogram equalization processing according to the normalized frequency spectrum characteristics to obtain power spectrum Gabor characteristics, and obtaining voice characteristics according to the power spectrum Gabor characteristics;
inputting the voice features into a pre-trained voice recognition model, determining a voice recognition result, and extracting keywords from the voice recognition result;
a labeling module to:
dividing a recorded video into a plurality of sub-recorded videos, wherein each sub-recorded video corresponds to a modified first sub-voice signal;
and labeling the keywords in the corresponding sub-recorded videos.
The working principle of the technical scheme is as follows: the acquisition module includes: the segmentation module is used for acquiring a voice signal of a maintenance worker in the process of acquiring a recorded video, carrying out endpoint detection on the voice signal and segmenting the voice signal into a plurality of first sub-voice signals; a signal processing module to: performing framing and windowing processing on each first sub-voice signal to obtain a plurality of frames of second sub-voice signals; respectively inputting a plurality of frames of second sub-voice signals into a pre-trained voice model, and determining a time-frequency spectrogram corresponding to each frame of second sub-voice signals; analyzing the time-frequency spectrogram and determining noise characteristics; determining the noise level according to the noise characteristics, and taking the second sub-voice signal with the noise level greater than or equal to the preset noise level as a signal to be processed; acquiring a frequency spectrum envelope curve of a signal to be processed, determining the amplitude of each formant on the frequency spectrum envelope curve, and calculating an average amplitude; determining a filter coefficient of a filter according to the average amplitude, and inputting a signal to be processed corresponding to the filter coefficient into the filter for filtering processing to obtain a filtered signal; obtaining a corrected first sub-voice signal according to the second sub-voice signal and the filtering signal, wherein the noise level of the second sub-voice signal is smaller than the preset noise level; acquiring a power spectrum of the corrected first sub-voice signal, and performing normalization processing to obtain normalized spectrum characteristics; performing histogram equalization processing according to the normalized frequency spectrum characteristics to obtain power spectrum Gabor characteristics, and obtaining voice characteristics according to the power spectrum Gabor characteristics; inputting the voice features into a pre-trained voice recognition model, determining a voice recognition result, and extracting keywords from the voice recognition result; a labeling module to: dividing a recorded video into a plurality of sub-recorded videos, wherein each sub-recorded video corresponds to a modified first sub-voice signal; and labeling the keywords in the corresponding sub-recorded videos.
The beneficial effects of the above technical scheme are that: in the process of acquiring the recorded video, voice signals of maintenance personnel are acquired, end point detection is carried out on the voice signals, and the end point detection comprises that each end point comprises a voice gap or the end point is a keyword. The method has the advantages that the signals to be processed are accurately determined and subjected to noise reduction, so that the accuracy of noise reduction of each signal to be processed is improved, the noise reduction effect is improved, the accuracy of correction of the first sub-voice signal is ensured, and the influence of noise is avoided. The second sub-voice signals with the noise level smaller than the preset noise level are screened, noise reduction processing is carried out on the second sub-voice signals with the noise level smaller than the preset noise level in a different mode from that in the prior art, noise reduction rate is improved, system responsiveness is improved, meanwhile, noise influence in the second sub-voice signals with the noise level smaller than the preset noise level is small, and the whole recognition result cannot be greatly influenced. And accurately determining the voice characteristics so as to improve the accuracy of determining the voice recognition result, and labeling the keywords in the corresponding sub-recorded video. The method is convenient for a user to quickly check the recorded video, avoids browsing unnecessary data, saves time and realizes quick retrieval and positioning.
According to some embodiments of the invention, further comprising:
an evaluation module to:
obtaining maintenance items corresponding to the sub-recorded video;
inquiring a preset maintenance standard table according to the maintenance items to determine a maintenance standard;
acquiring actual maintenance information of the maintenance items of maintenance personnel in the sub-recorded video;
comparing the actual maintenance information with the maintenance standard, evaluating the current sub-recorded video of the maintenance personnel according to the comparison result, and determining an evaluation value; evaluating the sub-recorded videos to obtain a plurality of evaluation values; and obtaining a comprehensive evaluation value according to the plurality of evaluation values, and sending the comprehensive evaluation value to a client.
The working principle of the technical scheme is as follows: an evaluation module to: acquiring maintenance items corresponding to the sub-recorded videos; inquiring a preset maintenance standard table according to the maintenance items to determine a maintenance standard; acquiring actual maintenance information of the maintenance items of maintenance personnel in the sub-recorded video; comparing the actual maintenance information with the maintenance standard, evaluating the current sub-recorded video of the maintenance personnel according to the comparison result, and determining an evaluation value; evaluating the sub-recorded videos to obtain a plurality of evaluation values; and obtaining a comprehensive evaluation value according to the plurality of evaluation values, and sending the comprehensive evaluation value to a client.
The beneficial effects of the above technical scheme are that: the maintenance process of the maintenance personnel is evaluated based on professional evaluation standards, so that the user can accurately know the maintenance process and the maintenance specialty of the maintenance personnel, and the user experience is improved.
According to some embodiments of the invention, the evaluation indicators comprise distance, price, star rating.
In one embodiment, the method further comprises:
the fourth receiving module is used for receiving a plurality of frames of scene images which are sent by the merchant and are related to the merchant when the merchant executes the maintenance task;
and the analysis and sending module is used for carrying out analysis calculation on the plurality of frames of scene images, determining the comprehensive characteristic value, judging whether the comprehensive characteristic value is greater than the preset characteristic value, screening the scene images with the comprehensive characteristic value greater than the preset characteristic value as target images, and sending the target images to the client.
Analyzing and calculating a plurality of frame scene images, and determining a comprehensive characteristic value, wherein the steps comprise:
Figure BDA0003520400190000141
wherein S is a comprehensive characteristic value of a scene image; t is 1 Pixel gradient in the vertical direction of the scene image is obtained; t is 2 The pixel gradient of the scene image in the horizontal direction is obtained; lambda is an exponential parameter, depends on the shape of the nonlinear sensor, and has a value range of (2.5, 3); m is a group of θ The number of the pixel points with the angle theta in the scene image is set;
Figure BDA0003520400190000142
T 1(x) is the pixel gradient of the scene image at x in the vertical direction; t is 2(x) A pixel gradient of the scene image at x in a horizontal direction; i O 0 Is L 0 Norm, which is used for counting the number of non-zero vectors.
The working principle and the beneficial effects of the technical scheme are as follows: the fourth receiving module is used for receiving a plurality of frames of scene images which are sent by the merchant end and are related to the merchant when the merchant executes the maintenance task; the analysis and sending module is used for carrying out analysis calculation on a plurality of frames of scene images, determining a comprehensive characteristic value, judging whether the comprehensive characteristic value is greater than a preset characteristic value or not, screening the scene images with the comprehensive characteristic value greater than the preset characteristic value as target images,and sent to the client. Clear and rich target images are automatically screened out, so that the user can more directly see the most important target images, unnecessary browsing time is reduced, and user experience is improved. When calculating the comprehensive characteristic value, the brightness and contrast characteristic value of the scene image is considered
Figure BDA0003520400190000151
And pattern complexity characteristic value of scene image
Figure BDA0003520400190000152
The method and the device ensure that the comprehensive characteristic value can accurately reflect the related information of the scene image, improve the accuracy of calculating the comprehensive characteristic value and further improve the accuracy of judging the size of the comprehensive characteristic value and the preset characteristic value.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.

Claims (8)

1. An Internet technology-based wristwatch maintenance management system, comprising:
the first receiving module is used for receiving a maintenance shop selected based on the client;
the first transceiver module is used for receiving maintenance wristwatch information and maintenance modes sent by the client and sending the maintenance wristwatch information and the maintenance modes to a merchant end corresponding to a maintenance shop;
the second receiving module is used for receiving feedback information of the merchant after the merchant receives the maintenance wristwatch information and the maintenance mode and creating a maintenance order;
the second transceiving module is used for receiving detection information and a quotation of the wristwatch to be maintained of the merchant and sending the detection information and the quotation to the client;
the third transceiving module is used for receiving the maintenance price confirmation and payment information sent by the client, and sending a maintenance instruction to the merchant end when the payment is confirmed to be successful, so that the merchant end executes a maintenance task on the wristwatch to be maintained;
the acquisition module is used for acquiring a recorded video when a merchant terminal executes a maintenance task on the wristwatch to be maintained and sending the recorded video to a client; the acquisition module includes:
the segmentation module is used for acquiring a voice signal of a maintenance worker in the process of acquiring a recorded video, carrying out endpoint detection on the voice signal and segmenting the voice signal into a plurality of first sub-voice signals;
a signal processing module to:
performing frame windowing on each first sub-voice signal to obtain a plurality of frames of second sub-voice signals;
respectively inputting a plurality of frames of second sub-voice signals into a pre-trained voice model, and determining a time-frequency spectrogram corresponding to each frame of second sub-voice signals;
analyzing the time-frequency spectrogram and determining noise characteristics;
determining the noise level according to the noise characteristics, and taking the second sub-voice signal with the noise level greater than or equal to the preset noise level as a signal to be processed;
acquiring a frequency spectrum envelope line of a signal to be processed, determining the amplitude of each formant on the frequency spectrum envelope line, and calculating an average amplitude;
determining a filter coefficient of a filter according to the average amplitude, and inputting a signal to be processed corresponding to the filter coefficient into the filter for filtering processing to obtain a filtered signal;
obtaining a corrected first sub-voice signal according to the second sub-voice signal and the filtering signal, wherein the noise level of the second sub-voice signal is smaller than the preset noise level;
acquiring a power spectrum of the corrected first sub-voice signal, and performing normalization processing to obtain normalized spectrum characteristics;
performing histogram equalization processing according to the normalized frequency spectrum characteristics to obtain power spectrum Gabor characteristics, and obtaining voice characteristics according to the power spectrum Gabor characteristics;
inputting the voice features into a pre-trained voice recognition model, determining a voice recognition result, and extracting keywords from the voice recognition result;
a labeling module to:
dividing a recorded video into a plurality of sub-recorded videos, wherein each sub-recorded video corresponds to a modified first sub-voice signal;
and labeling the keywords in the corresponding sub-recorded videos.
2. The internet technology-based wristwatch maintenance management system of claim 1 wherein said maintenance means comprises mail-in maintenance and shop-to-store maintenance.
3. The internet technology-based wristwatch maintenance management system of claim 1, further comprising:
a third receiving module, configured to:
receiving a maintenance item table and a maintenance sequence determined by the merchant according to the detection information;
receiving a maintenance video sent by a merchant end;
a maintenance schedule determination module to:
analyzing the maintenance video to determine the current maintenance items;
and determining maintenance schedule information according to the current maintenance items, the maintenance item table and the maintenance sequence, and sending the maintenance schedule information to the client.
4. The Internet technology-based wristwatch maintenance management system of claim 3, wherein the maintenance schedule determining module sends the maintenance schedule information to a client by short message.
5. The internet technology based wristwatch maintenance management system of claim 3, wherein said maintenance schedule determination module comprises:
the analysis module is used for analyzing the maintenance video into a plurality of frames of maintenance images;
the recognition module is used for respectively inputting the plurality of frames of maintenance images into a pre-trained recognition model, determining the position of the wristwatch to be maintained in each frame of image and outputting a maintenance sequence;
and the determining module is used for determining the current maintenance items according to the position of the wristwatch to be maintained in each frame of image and the maintenance sequence corresponding to each frame of maintenance image.
6. The internet technology based wristwatch maintenance management system of claim 1, wherein the sequencing list sending module is configured to:
before the first receiving module receives a maintenance shop selected based on a client, determining the area where the client is located;
acquiring all maintenance shops in the area of the client;
setting evaluation indexes and determining the incidence relation among the evaluation indexes;
establishing an evaluation index system according to the correlation, and setting the weight of each evaluation index in the evaluation index system;
evaluating all the maintenance shops based on the evaluation index system, respectively determining the grade value of each maintenance shop, and determining a maintenance shop sequencing list according to the grade values;
acquiring basic information and historical order information of a user, and determining preference information of the user;
and screening the maintenance shops included in the maintenance shop sequencing list according to the preference information, determining a corrected maintenance shop sequencing list, and sending the corrected maintenance shop sequencing list to a client.
7. The internet technology based wristwatch maintenance management system of claim 1, further comprising:
an evaluation module to:
acquiring maintenance items corresponding to the sub-recorded videos;
inquiring a preset maintenance standard table according to the maintenance items to determine a maintenance standard;
acquiring actual maintenance information of the maintenance items of maintenance personnel in the sub-recorded video;
comparing the actual maintenance information with the maintenance standard, evaluating the current sub-recorded video of the maintenance personnel according to the comparison result, and determining an evaluation value; evaluating the sub-recorded videos to obtain a plurality of evaluation values; and obtaining a comprehensive evaluation value according to the plurality of evaluation values, and sending the comprehensive evaluation value to a client.
8. The internet technology based wristwatch maintenance management system of claim 6 wherein said evaluation metrics include distance, price and star rating.
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