CN114547439A

CN114547439A - Service optimization method based on big data and artificial intelligence and electronic commerce AI system

Info

Publication number: CN114547439A
Application number: CN202210082367.7A
Authority: CN
Inventors: 王金山
Original assignee: Individual
Current assignee: Individual
Priority date: 2022-01-25
Filing date: 2022-01-25
Publication date: 2022-05-27

Abstract

The embodiment of the application provides a service optimization method and an electronic commerce AI system based on big data and artificial intelligence, wherein multiple rounds of E-commerce intention object sharing are carried out after conversation behavior analysis is carried out on target conversation behavior data, so that a reference data cluster where a target E-commerce intention object is located in the target conversation behavior data, E-commerce intention type attributes of the target E-commerce intention object and data partition information of matching conversation data segments of the target E-commerce intention object in the target conversation behavior data are obtained, candidate intention pointing interest points of the target E-commerce intention object are further determined, so that E-commerce intention object information can be accurately located, the analysis speed of the E-commerce intention object information is increased, the identification effectiveness of the E-commerce intention object information is improved, service optimization can be carried out by adding the E-commerce intention type attributes and the data partition information into a service optimization data set, thereby being more convenient for the iterative update and optimization of the subsequent business.

Description

Service optimization method based on big data and artificial intelligence and electronic commerce AI system

Technical Field

The application relates to the technical field of internet information, in particular to a service optimization method based on big data and artificial intelligence and an electronic commerce AI system.

Background

The internet service provider collects various behavior big data related to the user by using a big data technology, and establishes a user portrait through big data analysis to describe the information overview of the user in an abstract way, so that personalized recommendation, accurate marketing, advertisement putting and the like can be carried out on the user. For example, at the instant the user logs into the website, the system can predict what the user is coming today, and then find out the appropriate content from the e-commerce content repository and recommend it to him. The marketing core under the support of big data is that the business of an internet service provider is pushed to the user needing the business most at a proper time and in a proper mode through a proper carrier. That is, the personalized recommendation system in the related art finds personalized needs, interests, and the like of the user by analyzing the user's behavior, including feedback opinions, purchase records, social data, and the like, to analyze and mine the correlation between the user and the e-commerce content, and then recommends information, products, and the like, which are of interest to the user. The personalized recommendation system carries out e-commerce content recommendation according to the characteristics and interests of the user, and can effectively improve the service capability of the e-commerce system, so that the user quantity is reserved.

Based on this, in the related art, it is necessary to accurately mine user figures of each user so as to perform corresponding e-commerce page pushing based on the user figures, and after pushing is completed, it is also necessary to perform further data secondary mining on conversation behavior data of the user so as to form a push control scheme of closed-loop feedback, for example, an e-commerce intention object of the related user may be further mined, so as to facilitate service optimization, such as core service enhancement optimization, core content push rule change, and the like. However, according to the conventional scheme, the identification effectiveness of the object information aiming at the e-commerce intention needs to be improved.

Disclosure of Invention

In order to overcome at least the above disadvantages in the prior art, the present application aims to provide a business optimization method and an e-commerce AI system based on big data and artificial intelligence.

In a first aspect, the present application provides a service optimization method based on big data and artificial intelligence, which is applied to an e-commerce AI system, where the e-commerce AI system is in communication connection with a plurality of intelligent service registration terminals, and the method includes:

acquiring historical user portrait of target internet behavior big data of the intelligent service registration terminal and content recommendation feedback portrait corresponding to each historical user portrait, expanding the user portrait of the target internet behavior big data, acquiring expanded user portrait, generating an electronic commerce push page pushed to the intelligent service registration terminal based on the expanded user portrait, and acquiring target conversation behavior data of the intelligent service registration terminal in each electronic commerce push page;

inputting target dialogue behavior data into a dialogue behavior analysis structure in a first dialogue intention analysis network to obtain a first dialogue behavior component and a second dialogue behavior component of the target dialogue behavior data output by the dialogue behavior analysis structure, wherein the dialogue behavior analysis structure comprises a plurality of deep convolution nodes with a characteristic cascade relationship, the first dialogue behavior component is output by the deep convolution nodes except the last deep convolution node in the plurality of deep convolution nodes with the characteristic cascade relationship, and the second dialogue behavior component is output by the last deep convolution node in the plurality of deep convolution nodes with the characteristic cascade relationship;

inputting the second dialogue action component into a dialogue intention reference structure in the first dialogue intention analysis network to obtain a target reference data cluster output by the dialogue intention reference structure, wherein the target reference data cluster is a reference data cluster in which a target e-commerce intention object positioned in the target dialogue action data is located;

inputting the first dialogue behavior component, the second dialogue behavior component and a third dialogue behavior component and the target reference data cluster into an intention prediction structure in the first dialogue intention analysis network, and obtaining the E-business intention category attribute of the target E-business intention object output by the intention prediction structure and the data partition information of the matching dialogue data segment of the target E-business intention object in the target dialogue behavior data, wherein the third dialogue behavior component is a dialogue behavior component output by a deep convolution node in the dialogue intention reference structure according to an expansion behavior component, and the expansion behavior component is a behavior component obtained by expanding the second dialogue behavior component;

and adding the E-commerce intention category attribute of the target E-commerce intention object output by the intention prediction structure and the data partition information of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data into a business optimization data set for business optimization.

In a second aspect, an embodiment of the present application further provides a service optimization system based on big data and artificial intelligence, where the service optimization system based on big data and artificial intelligence includes an e-commerce AI system and a plurality of intelligent service registration terminals in communication connection with the e-commerce AI system;

the e-commerce AI system is configured to:

Based on any one of the above aspects, the method includes performing session behavior analysis on target session behavior data by using a first session intention analysis network, and then performing multiple rounds of sharing of the e-commerce intention object, so as to obtain a reference data cluster in which the target e-commerce intention object is located in the target session behavior data, the e-commerce intention category attribute of the target e-commerce intention object, and data partition information in the target session behavior data of a matching session data segment of the target e-commerce intention object, and further determine that a candidate intention of the target e-commerce intention object points to an interest point, so that the e-commerce intention object information can be accurately located, thereby improving the analysis speed of the e-commerce intention object information and improving the identification effectiveness of the e-commerce intention object information.

It can be understood that after the e-commerce intention category attribute of the target e-commerce intention object and the data partition information of the matching conversation data segment of the target e-commerce intention object in the target conversation behavior data are determined, the e-commerce intention category attribute and the data partition information can be added to a business optimization data set for business optimization, so that subsequent business iteration updating and optimization are facilitated.

Drawings

Fig. 1 is a schematic view of an application scenario of a service optimization system based on big data and artificial intelligence according to an embodiment of the present application;

FIG. 2 is a schematic flow chart of a business optimization method based on big data and artificial intelligence according to an embodiment of the present application;

fig. 3 is a schematic block diagram of structural components of an e-commerce AI system for implementing the above-described big data and artificial intelligence based business optimization method according to an embodiment of the present application.

Detailed Description

The present application will now be described in detail with reference to the drawings, and the specific operations in the method embodiments may also be applied to the apparatus embodiments or the system embodiments.

FIG. 1 is an interactive schematic diagram of a big data and artificial intelligence based business optimization system 10 provided by an embodiment of the present application. The big data and artificial intelligence based business optimization system 10 may include an e-commerce AI system 100 and an intelligent business registration terminal 200 communicatively coupled to the e-commerce AI system 100. The big data and artificial intelligence based business optimization system 10 shown in FIG. 1 is only one possible example, and in other possible embodiments, the big data and artificial intelligence based business optimization system 10 may also include only at least some of the components shown in FIG. 1 or may also include other components.

In an embodiment that can be implemented independently, the electronic commerce AI system 100 and the intelligent service registration terminal 200 in the big data and artificial intelligence based service optimization system 10 can cooperate to execute the big data and artificial intelligence based service optimization method described in the following method embodiment, and the detailed description of the method embodiment can be referred to in the following steps of the implementation of the specific electronic commerce AI system 100 and the intelligent service registration terminal 200.

To solve the technical problem in the foregoing background, fig. 2 is a schematic flow chart of a business optimization method based on big data and artificial intelligence according to an embodiment of the present application, which can be executed by the e-commerce AI system 100 shown in fig. 1, and the business optimization method based on big data and artificial intelligence is described in detail below.

Step S110, obtaining historical user portrait of target internet behavior big data of the intelligent service registration terminal and content recommendation feedback portrait corresponding to each historical user portrait, expanding the user portrait of the target internet behavior big data, obtaining expanded user portrait, generating an electronic commerce push page pushed to the intelligent service registration terminal based on the expanded user portrait, and obtaining target conversation behavior data of the intelligent service registration terminal in each electronic commerce push page.

For example, in an embodiment that can be implemented independently, the specific implementation manner of expanding the user representation of the target internet behavior big data and obtaining the expanded user representation may be: and acquiring whether each historical user portrait has a positive feedback relationship with a corresponding content recommendation feedback portrait, and fusing each historical user portrait as an extended portrait of a user portrait of target internet behavior big data according to weight information of a historical service pushing stage of each historical user portrait when the positive feedback relationship exists, so as to acquire the extended user portrait.

Step S120, inputting the target dialogue behavior data into a dialogue behavior analysis structure in the first dialogue intention analysis network, and obtaining a first dialogue behavior component and a second dialogue behavior component of the target dialogue behavior data output by the dialogue behavior analysis structure.

In an independently implementable embodiment, the dialogue behavior analysis structure includes a plurality of deep convolution nodes having a feature cascade relationship, the first dialogue behavior component is a dialogue behavior component output by a deep convolution node except a last deep convolution node in the plurality of deep convolution nodes having the feature cascade relationship, and the second dialogue behavior component is a dialogue behavior component output by a deep convolution node last in the plurality of deep convolution nodes having the feature cascade relationship.

Step S130, inputting the second dialogue action component into a dialogue intention reference structure in the first dialogue intention analysis network, and obtaining a target reference data cluster output by the dialogue intention reference structure.

In an independently implementable embodiment, the target reference data cluster is a reference data cluster in which a target e-commerce intention object applied in the target dialogue behavior data is located. Further, the target e-commerce intention object includes, but is not limited to, various business objects that may generate e-commerce intention, such as e-commerce commodities, e-commerce page units, e-commerce interaction processes, and the like. The target reference data cluster may include multiple sets of reference data clusters.

Step S140, inputting the first dialog behavior component, the second dialog behavior component, the third dialog behavior component, and the target reference data cluster into an intention prediction structure in the first dialog intention analysis network, and obtaining the e-commerce intention category attribute of the target e-commerce intention object output by the intention prediction structure and the data partition information of the matching dialog data segment of the target e-commerce intention object in the target dialog behavior data.

In an independently implementable embodiment, the third dialogue action component is a dialogue action component output by a deep convolution node in the dialogue intention reference structure according to an extension action component, and the extension action component is an action component obtained by extending the second dialogue action component. Accordingly, an extended behavior component may be understood as an extended behavior component, for example, behavior data may be extended for the second session behavior component.

Further, the matching session data segment may be understood as a key session data segment of the target e-commerce intention object, such as session data information having a distinct meaning for the target e-commerce intention object, and the data partition information may be understood as a partition of the matching session data segment in the target session behavior data.

Step S150, adding the e-commerce intention category attribute of the target e-commerce intention object output by the intention prediction structure and the data partition information of the matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data to a business optimization data set for business optimization.

Based on the above design, in the embodiment, by adopting a mode of analyzing the first dialogue intention analysis network, dialogue behavior analysis is performed on the target dialogue behavior data, and then multiple rounds of sharing of the e-commerce intention object are performed, so that a reference data cluster where the target e-commerce intention object is located in the target dialogue behavior data, the e-commerce intention category attribute of the target e-commerce intention object, and data partition information of a matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data are obtained, and a candidate intention pointing interest point of the target e-commerce intention object is further determined, so that the e-commerce intention object information can be accurately located, the analysis speed of the e-commerce intention object information is increased, and the identification effectiveness of the e-commerce intention object information is improved.

There are various ways for the step S110 to obtain the dialog behavior component of the target dialog behavior data from the target dialog behavior data, and in an embodiment that can be implemented independently, the following scheme may be implemented: inputting target dialogue behavior data into a dialogue behavior analysis structure, wherein the dialogue behavior analysis structure comprises an initial deep convolution node with a characteristic cascade relation, and an initial dialogue behavior component output by the initial deep convolution node is obtained; inputting the initial conversation behavior component into a conversation behavior analysis structure, wherein the conversation behavior analysis structure comprises a transfer depth convolution node with a characteristic cascade relation, and obtaining a transfer conversation behavior component output by the transfer depth convolution node, wherein the first conversation behavior component is a transfer conversation behavior component; and inputting the transfer conversation behavior component into a terminal deep convolution node with a characteristic cascade relation in a conversation behavior analysis structure to obtain a terminal conversation behavior component output by the terminal deep convolution node, wherein the second conversation behavior component is the terminal conversation behavior component.

In an embodiment that can be implemented independently, the behavior component dimension of the initial dialog behavior component is smaller than the behavior component dimension of the transition dialog behavior component, the behavior scene feature quantity of the initial dialog behavior component is smaller than the behavior scene feature quantity of the transition dialog behavior component, the behavior component dimension of the transition dialog behavior component is equal to the behavior component dimension of the final dialog behavior component, and the behavior scene feature quantity of the transition dialog behavior component is larger than the behavior scene feature quantity of the final dialog behavior component.

In other words, in order to obtain the conversation behavior component meeting the first conversation intention analysis network processing requirement, the behavior component dimension and the behavior scene feature quantity of the target conversation behavior data are adjusted through a conversation behavior analysis mode, the behavior component of the e-commerce intention object in the obtained target conversation behavior data can be processed, the conversation behavior component of the target conversation behavior data with different information contents is obtained, and the conversation behavior component meeting the first conversation intention analysis network processing requirement is selected for further processing.

In an independently implementable embodiment, inputting the second dialogue action component into a dialogue intent reference structure in the first dialogue intent analysis network, resulting in a target reference data cluster output by the dialogue intent reference structure, comprises: inputting the second dialogue behavior component into a behavior component extension node in the dialogue intention reference structure to obtain an extension behavior component output by the behavior component extension node; inputting the extension behavior component into a deep convolution node in the dialogue intention quotation structure to obtain a third dialogue behavior component output by the deep convolution node in the dialogue intention quotation structure; and inputting the third dialogue behavior component into the first intention reference node in the dialogue intention reference structure to obtain a target reference data cluster output by the first intention reference node.

In an independently implementable embodiment, inputting the third dialogue action component to the first intent reference node in the dialogue intent reference structure, obtaining the target reference data cluster output by the first intent reference node comprises: determining a probability metric value of each reference data cluster in a plurality of reference data clusters where the target E-commerce intention object is located according to the third conversation behavior component; and determining a target reference data cluster from the plurality of reference data clusters according to the probability metric value of each reference data cluster in the plurality of reference data clusters.

In an embodiment, the step S140 is further implemented by: inputting a first dialogue behavior component, a second dialogue behavior component and a third dialogue behavior component into a behavior component description node in an intention prediction structure to obtain a description behavior component output by the behavior component description node, wherein the behavior component description node is used for converting the first dialogue behavior component, the second dialogue behavior component and the third dialogue behavior component into dialogue behavior components with a first target behavior component dimension and a target behavior scene characteristic quantity, and extracting description information of the converted dialogue behavior components to obtain the description behavior component; inputting the description behavior component into a depth convolution node in the intention prediction structure to obtain a fourth dialogue behavior component output by the depth convolution node in the intention prediction structure; inputting a fourth conversation behavior component and a target reference data cluster into a first pooling node in an intention prediction structure to obtain a first pooling behavior component output by the first pooling node, wherein the first pooling node is used for acquiring the conversation behavior component corresponding to the target reference data cluster from the fourth conversation behavior component and converting the acquired conversation behavior component into a behavior component of a second target behavior component dimension to obtain the first pooling behavior component; and inputting the first pooling behavior component into a second intention reference node in the intention prediction structure to obtain the e-commerce intention category attribute of the target e-commerce intention object output by the second intention reference node and the data partition information of the matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data.

By the design, the e-commerce intention category attribute of the target e-commerce intention object and the data partition information of the matching conversation data segment of the target e-commerce intention object in the target conversation behavior data can be output as accurately as possible.

In an independently implementable embodiment, the first pooling behavior component is input to a second intent reference node in the intent prediction structure, resulting in the e-commerce intent category attribute of the target e-commerce intent object output by the second intent reference node and data partitioning information of a matching dialog data segment of the target e-commerce intent object in the target dialog behavior data, comprising: determining, from the first pooling behavior component, a probability metric value for each of a plurality of e-commerce intention object tags of the target e-commerce intention object and a probability metric value for each of a plurality of data partitions in the target conversation behavior data for a matching conversation data segment of the target e-commerce intention object; determining the E-commerce intention category attribute in the E-commerce intention object tags according to the probability metric value of each E-commerce intention object tag in the E-commerce intention object tags, and determining the data partition information of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data in the data partitions according to the probability metric value of each data partition of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data.

It is understood that the credibility of the e-commerce intention category attribute and the data partition information can be ensured by considering the probability metric value of the e-commerce intention object tag and the probability metric value of the data partition.

In order to more accurately position the target e-commerce intention object, a plurality of conversation behavior components can be further subjected to description behavior component processing through behavior component description nodes in an intention prediction structure, the conversation behavior components with different dimensions and different behavior scene characteristics are converted into the same behavior component dimension, the behavior scene characteristics of the conversation behavior components are integrated, so that the behavior component of the target e-commerce intention object with details can exist in the integrated behavior component dimension, a fourth conversation behavior component containing the behavior component of the target e-commerce intention object with details is further output through a deep convolution node in the intention prediction structure, then the conversation behavior component corresponding to the target reference data cluster is obtained from the fourth conversation behavior component through a first pooling node, and a second intention reference node is used according to the first pooled behavior component, determining a probability metric value for each of a plurality of e-commerce intention object tags of the target e-commerce intention object and a probability metric value for each of a plurality of data partitions in the target conversation behavior data for a matching conversation data segment of the target e-commerce intention object; according to the probability metric value of each E-commerce intention object label in the E-commerce intention object labels, determining an E-commerce intention category attribute in the E-commerce intention object labels, according to the probability metric value of each data partition in a plurality of data partitions of a matching dialogue data section of a target E-commerce intention object in target dialogue behavior data, determining data partition information of the matching dialogue data section of the target E-commerce intention object in the target dialogue behavior data in the data partitions, screening through a probability metric value threshold, and outputting the E-commerce intention category attribute of details, the data partition information of the matching dialogue data section of the target E-commerce intention object in the target dialogue behavior data, and a target reference data cluster of the details.

In an embodiment, the network update is performed on the first AI neural network to be trained by using the set first reference dialogue behavior data sequence, so as to obtain the first dialogue intention analysis network.

In an independently implementable embodiment, data partition information of a matching dialog data segment of a target e-commerce intention object in target dialog behavior data and a fourth dialog behavior component are input to an intention pointing analysis node in a first dialog intention analysis network, and an intention pointing interest point of the target e-commerce intention object output by the intention pointing analysis node is obtained, wherein the fourth dialog behavior component is a dialog behavior component output by a deep convolution node in an intention prediction structure according to the first dialog behavior component, the second dialog behavior component and the third dialog behavior component.

The intention direction analysis node may be an attribute detection unit, configured to perform element and attribute analysis on the game vulnerability.

In an independently implementable embodiment, the data partition information of the matching dialog data segment of the target e-commerce intention object in the target dialog behavior data and the fourth dialog behavior component are input to an intention pointing analysis node in the first dialog intention analysis network, and an intention pointing interest point of the target e-commerce intention object output by the intention pointing analysis node is obtained, including: inputting the data partition information and a fourth conversation behavior component into a second pooling node in the intention direction analysis node to obtain a second pooling behavior component output by the second pooling node, wherein the second pooling node is used for acquiring the conversation behavior component corresponding to the data partition information from the fourth conversation behavior component, and converting the acquired conversation behavior component into a behavior component of a third target behavior component dimension to obtain a second pooling behavior component; and inputting the second pooling behavior component into a third intention reference node in the intention direction analysis nodes to obtain the intention direction interest point of the target e-commerce intention object output by the third intention reference node.

By the design, high adaptation between the intention point of interest and the target e-commerce intention object can be ensured.

In an independently implementable embodiment, the second pooling behavior component is input to a third intent reference node of the intent reference analysis nodes, resulting in an intent reference point of interest of the target e-commerce intent object output by the third intent reference node, comprising: determining a probability metric value for each of a plurality of candidate intent points to a point of interest of the target e-commerce intent object based on the second pooling behavior component; determining an intent pointing interest point of the target E-commerce intent object among the plurality of candidate intent pointing interest points based on a probability metric value for each of the plurality of candidate intent pointing interest points.

In other words, the determination of the interest point to which the intention of the target e-commerce intention object points may also be achieved through data partition information and a fourth dialogue behavior component of a matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data, a dialogue behavior component corresponding to the data partition information is acquired from the fourth dialogue behavior component by using the second pooling node, the acquired dialogue behavior component is converted into a behavior component of a third target behavior component dimension, a probability metric value of each candidate intention point to which each candidate intention points to the interest point of the target e-commerce intention object among a plurality of candidate intention point to which the intention object points in the behavior component of the third target behavior component dimension is determined through the third intention reference node, and screening is performed according to the set probability metric value threshold, so as to determine the interest point to which the intention of the target e-commerce intention object points.

In this manner, filtering of the intent points to points of interest for which there is interference may be implemented, thereby ensuring confidence that the intent of the target e-commerce intent object points to the points of interest.

In an embodiment, the method further comprises: acquiring W first pooling behavior components output by the first pooling node in the intention prediction structure on the premise that the target dialogue behavior data comprise W dialogue behavior data acquired at W service release key positions in a preset service release stage and the W dialogue behavior data are analyzed to the target e-commerce intention object, wherein the W first pooling behavior components and the W dialogue behavior data have an independent mapping relation, and W is a natural number; respectively inputting the W first pooling behavior components into corresponding depth convolution nodes in W depth convolution nodes in a second dialogue intention analysis network to obtain W fifth dialogue behavior components cooperatively output by the W depth convolution nodes; respectively inputting the W fifth dialogue behavior components into corresponding time-space domain feature extraction nodes in W time-space domain feature extraction nodes in the second dialogue intention analysis network to obtain W e-commerce intention time-space domain features cooperatively output by the W time-space domain feature extraction nodes; and determining service release characteristic information of the target E-business intention object at the W service release key positions according to the W E-business intention time-space domain characteristics.

For example, the spatio-temporal domain feature extraction nodes may be long-short term memory subnetworks.

In an independently implementable embodiment, the determining service placement feature information of the target e-commerce intention object at the W service placement key locations according to the W e-commerce intention time-space domain features comprises: determining service release characteristic information on the 1 st service release key position in the W service release key positions according to the 1 st fifth dialogue behavior component in the W fifth dialogue behavior components; and determining the service release characteristic information on the R-th service release key position in the W service release key positions according to the service release characteristic information on the R-1-th service release key position in the W service release key positions and the R-1-th fifth dialogue action component in the W fifth dialogue action components, wherein R is greater than 1 and less than or equal to W.

By the design, the timeliness of the obtained service delivery characteristic information can be ensured.

In an embodiment, the method may further include: generating mining state distribution information of the target E-commerce intention object according to data partition information of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data; inputting the mining state distribution information, the intention pointing interest points and the release hotspot characteristics of the target release hotspot into a third dialogue intention analysis network to obtain deviation information between the target e-commerce intention object and the target release hotspot output by the third dialogue intention analysis network, wherein the target release hotspot is release behavior information for serving the target dialogue behavior data.

By means of the design, the third conversation intention analysis network and the target release hotspot can be cooperatively adjusted through the deviation information between the target e-commerce intention object and the target release hotspot output by the third conversation intention analysis network, and therefore efficiency in subsequent conversation behavior data analysis is guaranteed.

For example, in an embodiment that can be implemented independently, regarding step S150, the following provides an information prompting method based on intention prediction and business optimization provided by the embodiment of the present disclosure, and may be implemented by the following exemplary steps.

Step S210, adding the data partition information of the E-commerce intention category attribute of the target E-commerce intention object and the matching dialogue data segment of the target E-commerce intention object, which are output by the intention prediction structure, in the target dialogue behavior data into a business optimization data set, wherein the business optimization data set comprises the E-commerce intention category attributes of a plurality of target E-commerce intention objects and the matching dialogue data segment of each target E-commerce intention object;

step S220, extracting service optimization basic content information in a corresponding matching dialogue data segment according to a service optimization strategy corresponding to the E-commerce intention type attribute;

step S230, acquiring a service optimization knowledge network of the intelligent service registration terminal according to each service optimization basic content information, wherein the service optimization knowledge network comprises optimization knowledge point information and knowledge point release progress information of a plurality of service optimization items, and the optimization knowledge point information of each service optimization item comprises optimization knowledge point category attributes and knowledge point data sources of a plurality of optimization knowledge points;

step S240, determining at least one optimized knowledge point cluster of each business optimized item in the business optimized items based on the optimized knowledge point information of the business optimized items, and constructing at least one business optimized item distribution space, wherein each optimized knowledge point cluster comprises the optimized knowledge point category attributes of at least two optimized knowledge points in the business optimized items;

step S250, determining business optimization guidance information of each business optimization project in the business optimization projects based on knowledge point release progress information and at least one optimization knowledge point cluster of the business optimization projects and the distribution space of the business optimization projects;

step S260, detecting key business optimization knowledge points in the business optimization knowledge network according to business optimization guidance information of each business optimization project in the plurality of business optimization projects, and performing business optimization prompting based on the key business optimization knowledge points in the business optimization knowledge network.

Based on the above steps, at least one optimized knowledge point cluster of each business optimization item in the business optimization items can be determined based on the optimized knowledge point information of the business optimization items, and at least one business optimization item distribution space can be constructed. The at least one optimized knowledge point cluster of each service optimization item comprises optimized knowledge point category attributes and a knowledge point data source of a plurality of optimized knowledge points of each service optimization item, that is, the at least one optimized knowledge point cluster of each service optimization item can represent optimized logical association relations among different optimized knowledge points of each service optimization item, and in addition, the distribution space of the service optimization items can represent optimized logical association relations among the service optimization items. And then, determining the business optimization guidance information of each business optimization project in the plurality of business optimization projects based on the knowledge point release progress information and the at least one optimization knowledge point cluster of the plurality of business optimization projects and the at least one business optimization project distribution space, wherein the business optimization guidance information of each business optimization project can represent the optimization logic association relationship among the projects. Therefore, key business optimization knowledge points in the business optimization knowledge network are detected according to the business optimization guidance information of each business optimization project in the plurality of business optimization projects, the mutual relation among the business optimization projects is further mined, the condition that the analysis result is inaccurate due to the fact that only the basic characteristics of the business optimization projects are considered is avoided, and the analysis accuracy rate of the key business optimization knowledge points is further improved.

For example, in an embodiment that can be implemented independently, the step of determining at least one optimized knowledge point cluster of each business optimization item in the business optimization items based on the optimized knowledge point information of the business optimization items includes: for any service optimization project in the plurality of service optimization projects, sorting the optimization knowledge point category attributes of the plurality of optimization knowledge points of the any service optimization project according to the knowledge point data source of the plurality of optimization knowledge points of the any service optimization project and the triggering sequence of the optimization knowledge points; and according to the sequence, taking every associated preset number of optimized knowledge point category attributes in the sorted optimized knowledge point category attributes as an optimized knowledge point cluster to obtain at least one optimized knowledge point cluster of any service optimized item, wherein two associated optimized knowledge point clusters in the at least one optimized knowledge point cluster have a shared optimized knowledge point category attribute.

In an independently implementable embodiment, the optimized knowledge point information of each business optimization item further comprises knowledge point reference object characteristics of the plurality of optimized knowledge points, and the knowledge point reference object characteristics are used for describing reference content states of the optimized knowledge points and specific optimized knowledge points; the step of constructing at least one service optimization project distribution space based on the optimization knowledge point information of the plurality of service optimization projects includes: clustering the plurality of business optimization items according to the knowledge point reference object characteristics of the plurality of business optimization items to obtain at least one clustered business optimization item, wherein each clustered business optimization item comprises a plurality of business optimization items, and the reference content states of the plurality of business optimization items belonging to the same cluster are the same; for any service optimization item of the at least one service optimization item of the clustering, establishing an optimization logic association relation for the service optimization items with the same optimization knowledge points in the service optimization items of any clustering according to the knowledge point reference object characteristics of the service optimization items of any clustering; and constructing a service optimization project distribution space of the service optimization project of any one of the clusters by taking a plurality of service optimization projects in the service optimization project of any one of the clusters as knowledge nodes and the established optimization logic association relationship as knowledge node attributes to obtain the at least one service optimization project distribution space.

For example, in an embodiment that can be implemented independently, when each knowledge node attribute in the service optimization item distribution space of the service optimization item of any one of the clusters has a knowledge update dimension of an AI prediction value, the step of constructing the service optimization item distribution space of the service optimization item of any one of the clusters with a plurality of service optimization items in the service optimization item of any one of the clusters as knowledge nodes and the established optimization logical association relationship as a knowledge node attribute includes: for any first service optimization item and any second service optimization item which have an optimization logic association relation in a plurality of service optimization items of any clustered service optimization item, when a knowledge point data source of the first service optimization item is prior to a knowledge point data source of the second service optimization item, determining that the AI prediction value of a knowledge node attribute between the first service optimization item and the second service optimization item is linked with the second service optimization item by the first service optimization item; when the knowledge point data source of the first service optimization project is behind the knowledge point data source of the second service optimization project, determining that the AI predicted value of the knowledge node attribute between the first service optimization project and the second service optimization project is linked with the first service optimization project by the second service optimization project; and determining the service optimization item distribution space of the service optimization item of any one of the clusters according to the updated dimension knowledge node attributes among all the service optimization items with the optimization logic association relationship in the plurality of service optimization items by taking the plurality of service optimization items in the service optimization item of any one of the clusters as knowledge nodes.

For example, in an embodiment that can be implemented independently, the determining business optimization guidance information of each business optimization item in the business optimization items based on knowledge point placement progress information and at least one optimization knowledge point cluster of the business optimization items and the at least one business optimization item distribution space includes: for any service optimization project distribution space in the at least one service optimization project distribution space, randomly determining a plurality of different random walk processes in the any service optimization project distribution space, wherein each service optimization project in the any service optimization project distribution space is randomly walked in the determination process; randomly walking the service optimization items in each random walking flow, and forming the service optimization items in each random walking flow into a random walking member sequence according to a sequence of random walking to obtain a plurality of random walking member sequences corresponding to the distribution space of any service optimization item; for any random walk member sequence in all the random walk member sequences, randomly walking each service optimization item in any random walk member sequence, and forming a service optimization item combination by each service optimization item and other service optimization items which are associated in front and back and are positioned in a service optimization task of a basic service optimization process to obtain a plurality of service optimization item combinations corresponding to any random walk member sequence; inputting all service optimization item combinations corresponding to the random walk member sequences into a preset AI training unit for training; stopping training when an AI convergence condition is reached, inputting each business optimization item into a preset AI training unit reaching the AI convergence condition, and outputting an AI prediction characteristic of each business optimization item, wherein the AI prediction characteristic of each business optimization item comprises a metric value associated with each business optimization item and other business optimization items on the distribution space of the at least one business optimization item; determining a service optimization description feature of each service optimization project in the plurality of service optimization projects based on knowledge point delivery progress information of the plurality of service optimization projects, at least one optimization knowledge point cluster and at least one service optimization project distribution space; and fusing the AI prediction characteristic and the service optimization description characteristic of each service optimization item in the plurality of service optimization items to obtain service optimization guidance information of each service optimization item in the plurality of service optimization items.

For example, in an embodiment that can be implemented independently, when each knowledge node attribute in a service optimization item distribution space of the service optimization items of the arbitrary one of the clusters has a knowledge update dimension of an AI prediction value, the step of determining a service optimization description feature of each of the service optimization items based on the knowledge point delivery progress information, the at least one optimized knowledge point cluster, and the at least one service optimization item distribution space of the plurality of service optimization items includes: extracting at least one of knowledge point putting progress information of each business optimization project from the knowledge point putting progress information of the plurality of business optimization projects; on the basis of at least one optimized knowledge point cluster of each service optimization item in the service optimization items, at least one of service optimization strength, service optimization range and service optimization template of each service optimization item is counted, wherein the service optimization strength refers to the optimization frequency of a reference optimized knowledge point of the service optimization item appearing in the at least one optimized knowledge point cluster of the service optimization item, and the service optimization template represents the service optimization range of the reference optimized knowledge point cluster in the at least one optimized knowledge point cluster of the service optimization item appearing in the at least one optimized knowledge point cluster of the service optimization item; extracting at least one of the number of associated optimization objects, an optimization data source and an optimization output source of each business optimization project in each business optimization project distribution space based on the at least one business optimization project distribution space; and determining the business optimization description characteristics of each business optimization project based on at least one of knowledge point release progress information of each business optimization project, at least one of business optimization strength, business optimization range and business optimization template, and at least one of the number of associated optimization objects, an optimization data source and an optimization output source.

In an independently implementable embodiment, a user representation of the above target internet behavior big data can be obtained by the following steps.

Step A110, obtaining target internet behavior big data to be subjected to user portrait mining.

In an embodiment that can be implemented independently, this embodiment may be applied to a business environment of e-commerce information pushing, for example, the target internet behavior big data may be e-commerce behavior data to be mined by a user portrait, for example, a piece of e-commerce live behavior data.

Step A120, obtaining a behavior tendency description component for the target Internet behavior big data through a user tendency attribute classification network, wherein the behavior tendency description component is used for describing a behavior tendency attribute of the target Internet behavior big data.

In an independently implementable embodiment, the behavior tendency description component for the target internet behavior big data is obtained through a user tendency attribute classification network, and the behavior tendency attribute of the target internet behavior big data can be represented.

Step A130, obtaining a plurality of user portrait feature clusters, where the user portrait feature clusters are used to describe behavior tendency attributes of user portrait source data under corresponding user portraits, and the user portrait of the user portrait source data is determined by interest attention description components of the user portrait source data.

In an embodiment, the feature arrangement form of the user portrait feature cluster may be the same as the feature arrangement form of the behavior tendency description component of the target internet behavior big data, that is, the feature dimension of the user portrait feature cluster is the same as the feature dimension of the behavior tendency description component.

In a separately implementable embodiment, a cluster of user representation features may correspond to user representation source data under a user representation. In one design approach, a user portrait feature cluster may correspond to one user portrait source data or multiple user portrait source data. Wherein, the user portrait of the user portrait source data is determined by the interest attention description component of the user portrait source data, that is, the user portrait of the user portrait source data can be determined by the co-occurrence characteristic of the source data characteristic (i.e. the user portrait characteristic) in the user portrait source data.

Step A140, determining a user portrait correlation between the target Internet behavior big data and user portrait source data corresponding to each user portrait based on the behavior tendency description component and each user portrait feature cluster, wherein the user portrait correlation is used for determining user portrait distribution of the target Internet behavior big data.

Based on the steps, the behavior tendency description component can represent the behavior tendency attribute of the target internet behavior big data, and the user portrait feature cluster can represent the behavior tendency attribute of the user portrait source data, so that the user portrait correlation degree between the target internet behavior big data and the user portrait source data corresponding to each user portrait is determined according to the dimension of the behavior tendency, the problem of multi-behavior tendency in the behavior data can be solved through the user portrait distribution of the target internet behavior big data determined according to the user portrait correlation degree in the user portrait analysis process, and the accuracy of user portrait analysis can be improved.

In an embodiment, in step a130, a plurality of user portrait feature clusters are obtained, which may be performed as follows.

In an embodiment that can be implemented independently, a specific implementation manner for acquiring a plurality of user portrait feature clusters may include steps a131 to a 134:

step A131, a candidate Internet behavior data sequence is obtained, wherein the candidate Internet behavior data sequence comprises candidate Internet behavior data to be subjected to user portrait mining.

Step a132, extracting interest concern description components of each candidate internet behavior data in the candidate internet behavior data sequence, where the interest concern description components are used to describe size arrangement information of interest concern frequencies in the candidate internet behavior data.

Step a133, determining user image source data corresponding to a plurality of user images in the candidate internet behavior data sequence based on the interest attention description component of each candidate internet behavior data in the candidate internet behavior data sequence.

Step A134, obtaining the user portrait characteristics of the user portrait source data corresponding to each user portrait through the user tendency attribute classification network, and obtaining a plurality of user portrait characteristic clusters.

In step a131, the candidate internet behavior data sequence includes a plurality of candidate internet behavior data to be subjected to user portrait mining.

For example, in a business environment of e-commerce information pushing, an e-commerce user portrait needs to be analyzed, based on which, an e-commerce behavior data sequence may be obtained, and the e-commerce behavior data sequence may include a plurality of e-commerce behavior data to be subjected to user portrait mining.

In one design approach, each piece of e-commerce behavior data may have category attribute information (i.e., user portrait category information), and if the e-commerce behavior data does not have the category attribute information, the user portrait category information of the e-commerce behavior data may be obtained through a conventional behavior data classification network.

In step a133, determining user portrait source data corresponding to a plurality of user portraits in the candidate internet behavior data sequence based on interest attention description components of each candidate internet behavior data in the candidate internet behavior data sequence may be performed according to the following steps.

In an embodiment that can be implemented independently, a specific implementation manner of determining user image source data corresponding to a plurality of user images in the candidate internet behavior data sequence is shown, and for example, the method may include steps a1331 to a 1332:

step A1331, determining a thermodynamic diagram of the user portrait of each candidate Internet behavior data through the interest user portrait network based on the interest attention description component of each candidate Internet behavior data.

Step A1332, determining user image source data corresponding to a plurality of user images in the candidate Internet behavior data sequence based on the thermodynamic diagrams of the user images of the candidate Internet behavior data.

In step a1331, the candidate internet behavior data may include user portrait category information, and in one design approach, a thermodynamic diagram of a user portrait of each candidate internet behavior data may be determined through a supervised interested user portrait network based on an interest attention description component of each candidate internet behavior data and user portrait category information of each candidate internet behavior data.

In an embodiment, the thermodynamic diagram of the user image may refer to thermodynamic values of candidate internet behavior data respectively mapped to various users. For example, the candidate internet behavior data is a heat value of 80 for the first user portrait, the candidate internet behavior data is a heat value of 30 for the second user portrait, and the candidate internet behavior data is a heat value of 20 for the third user portrait.

In a separately implementable embodiment, a network of interest user representations is pre-trained prior to determining a user representation thermodynamic diagram for each candidate internet behavior data via a supervised network of interest user representations.

In step a1332, determining user representation source data corresponding to a plurality of user representations in the candidate internet behavior data sequence may be performed according to the following exemplary steps.

The following describes a detailed process for determining user image source data corresponding to a plurality of user images in the candidate internet behavior data sequence, which may include, for example, steps a1333 to a 1335:

step A1333, determining a user portrait of each candidate Internet behavior data as a user portrait heat value of a target user portrait by the thermodynamic diagram of the user portrait of each candidate Internet behavior data, wherein the target user portrait is any user portrait in the plurality of user portraits.

And step A1334, sorting the user portrait heat values of the target user portrait of the user portrait of each candidate Internet behavior data according to descending order.

Step A1335, selecting candidate Internet behavior data with the user portrait heat value sequencing in a first preset quantity interval, and determining the candidate Internet behavior data as user portrait source data corresponding to the target user portrait.

For example, user portrait distribution information of each candidate internet behavior data may be obtained through an interested user portrait network, a thermal value ranking under each user portrait may be obtained through ranking, and a first target number (e.g., 100) of candidate internet behavior data in front of the thermal value ranking may be selected as user portrait source data of each user portrait.

For example, for 2 candidate internet behavior data (candidate internet behavior data a, candidate internet behavior data B, and candidate internet behavior data C), the candidate internet behavior data a has a user portrait heat value on the first user portrait of 80, a user portrait heat value on the second user portrait of 30, and a user portrait heat value on the third user portrait of 40;

the candidate Internet behavior data B has a user portrait thermal force value on the first user portrait of 50, a user portrait thermal force value on the second user portrait of 50, and a user portrait thermal force value on the third user portrait of 30;

candidate Internet behavior data C having a user portrait heat value on a first user portrait of 60, a user portrait heat value on a second user portrait of 30, and a user portrait heat value on a third user portrait of 40;

if the first target number is set to 2, the user image source data corresponding to the first user image should be: candidate internet behavior data a and candidate internet behavior data C.

In step a134, the user profile characteristics of the user profile source data corresponding to each user profile are obtained through the user tendency attribute classification network, and a plurality of user profile characteristic clusters are obtained.

For example, the following steps show a detailed flow of obtaining user portrait features of user portrait source data corresponding to each user portrait through a user tendency attribute classification network to obtain a plurality of user portrait feature clusters according to an embodiment of the present application, and specifically include steps a1341 to a 1342:

in step a1341, for each target user representation of the plurality of user representations, user representation characteristics of a first target number of user representation source data corresponding to the target user representation are obtained via a user tendency attribute classification network.

In step a1342, the user portrait features of the first target amount of user portrait source data are fused to obtain a user portrait feature cluster corresponding to the target user portrait.

In an embodiment which can be implemented independently, one user portrait can correspond to a plurality of user portrait source data, and based on the user portrait features of the user portrait source data, user portrait features corresponding to the user portrait can be obtained by fusing the user portrait features.

Because the user representation feature clusters are a weighted fusion of user representation features corresponding to the plurality of user representation source data, the user representation feature clusters more accurately represent the user representation.

In an embodiment, in step a140, determining a user portrait correlation between the target internet behavior big data and the user portrait source data corresponding to each user portrait based on the behavior tendency description component and each user portrait feature cluster may be performed according to the following steps.

For example, the detail flow for determining the user portrait correlation between the target internet behavior big data and the user portrait source data corresponding to each user portrait may include, for example, steps 271 to a 142:

in step a141, feature interval values between the behavior tendency description components and the respective user portrait feature clusters are calculated.

In step a142, based on the feature interval value, a user portrait correlation between the target internet behavior big data and the user portrait source data corresponding to each user portrait is determined, where the user portrait correlation is negatively correlated with the feature interval value.

In an independently implementable embodiment, the target internet behavior big data can be mapped with a feature point in the feature distribution space through the behavior tendency description component, and the user portrait source data can be mapped with a feature point in the feature distribution space through the user portrait feature cluster, so that the user portrait correlation between the target internet behavior big data and the user portrait source data can be determined through the distance (namely, the feature interval value) between the target internet behavior big data and the user portrait source data in the feature distribution space, namely, the smaller the feature interval value, the greater the correlation between the target internet behavior big data and the user portrait source data, the greater the feature interval value, and the smaller the correlation between the target internet behavior big data and the user portrait source data.

In a separate embodiment, after step a140, the following steps may be performed.

In step a181, the user image source data having the greatest correlation with the user image of the target internet behavior big data is determined among the user image source data corresponding to each user image.

In step a182, the user portrait corresponding to the user portrait source data with the maximum user portrait correlation is determined as the user portrait of the target internet behavior big data.

For example, the correlation degrees of the target internet behavior big data and the user image source data corresponding to the first user image, the second user image, the third user image, the fourth user image and the fifth user image are respectively 95, 80, 50, 20 and 8. In accordance with the foregoing embodiment, a first user representation may be determined as a user representation of the target internet behavior big data.

In a separate embodiment, after step a140, the following steps may be further performed:

and determining the thermodynamic diagram of the user portrait of the target internet behavior big data based on the user portrait correlation between the target internet behavior big data and the user portrait source data corresponding to each user portrait.

For example, in a separately implementable embodiment, the thermodynamic diagram of the user representation of the target internet behavior big data may be determined by:

first, the user portrait relevance between the target internet behavior big data and the user portrait source data of each user portrait can be sorted in a descending order;

then, selecting a second target amount of user portrait source data with the user portrait relevancy ranked in the top order;

and finally, determining the thermodynamic diagram of the user portrait of the target internet behavior big data based on the user portrait corresponding to the user portrait source data with the second target quantity and the user portrait correlation corresponding to the user portrait source data with the second target quantity.

For example, the correlation degrees of the target internet behavior big data and the user image source data corresponding to the first user image, the second user image, the third user image, the fourth user image and the fifth user image are respectively 95, 80, 50, 20 and 8. If the second target number is 3, according to this embodiment, the thermodynamic diagram of the user portrait of the target internet behavior big data may be: the thermal force value for the first user portrait is (95)/(200%), the thermal force value for the second user portrait is (80)/(200%), and the thermal force value for the third user portrait is (50)/(200%).

Based on the above steps, on the one hand, the user representation of the user representation source data takes into account the content distribution of the source data characteristics in the behavioural data, since the user representation of the user representation source data is determined by its own interest attention description component. On the other hand, because the behavior tendency description component and the user portrait feature cluster are both used for describing the behavior tendency attribute of the behavior data, the behavior tendency description component and the user portrait feature cluster take key feature information in the behavior data into consideration, so that the problem of multiple behavior tendencies can be solved in the analysis of the user portrait, the attention feature parts in the behavior data can be distinguished, and the accuracy of the user portrait analysis can be improved.

Fig. 3 is a schematic diagram illustrating a hardware structure of an e-commerce AI system 100 for implementing the big data and artificial intelligence based service optimization method, according to an embodiment of the present application, where, as shown in fig. 3, the e-commerce AI system 100 may include a processing chip 110 and a machine-readable storage medium 120; wherein the machine-readable storage medium 120 has stored thereon executable code, which when executed by the processing chip 110, causes the processing chip 110 to perform the steps of the above embodiments of the big data and artificial intelligence based business optimization method.

In practice, the e-commerce AI system may further include a communication interface 140, the processing chip 110, the machine-readable storage medium 120 and the communication interface 140 are connected by the bus 130, and the communication interface 140 is used for communicating with other devices.

Additionally, the present application provides a non-transitory machine-readable storage medium having executable code stored thereon, which when executed by a processor of an electronic device, causes the processor to implement at least the steps of the embodiments of big data and artificial intelligence based business optimization method as described above.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.

Claims

1. A service optimization method based on big data and artificial intelligence is characterized by being applied to an electronic commerce AI system which is in communication connection with a plurality of intelligent service registration terminals, and the method comprises the following steps:

inputting the second dialogue behavior component into a dialogue intention reference structure in the first dialogue intention analysis network to obtain a target reference data cluster output by the dialogue intention reference structure, wherein the target reference data cluster is a reference data cluster in which a target e-commerce intention object positioned in the target dialogue behavior data is located;

2. The big data and artificial intelligence based business optimization method according to claim 1, wherein the inputting of the target dialogue behavior data into a dialogue behavior analysis structure in a first dialogue intent analysis network to obtain a first dialogue behavior component and a second dialogue behavior component of the target dialogue behavior data output by the dialogue behavior analysis structure comprises:

inputting the target dialogue behavior data into the dialogue behavior analysis structure, wherein the dialogue behavior analysis structure comprises an initial depth convolution node with a characteristic cascade relation, and an initial dialogue behavior component output by the initial depth convolution node is obtained;

inputting the initial conversation behavior component into a conversation behavior analysis structure, wherein the conversation behavior analysis structure comprises a transfer depth convolution node with a characteristic cascade relation, and a transfer conversation behavior component output by the transfer depth convolution node is obtained, and the first conversation behavior component is the transfer conversation behavior component;

and inputting the transfer conversation behavior component into a terminal deep convolution node with a characteristic cascade relation in the conversation behavior analysis structure to obtain a terminal conversation behavior component output by the terminal deep convolution node, wherein the second conversation behavior component is the terminal conversation behavior component.

3. The big data and artificial intelligence based business optimization method according to claim 2, wherein a behavior component dimension of the initial dialog behavior component is smaller than a behavior component dimension of the transitional dialog behavior component, a behavior scene feature quantity of the initial dialog behavior component is smaller than a behavior scene feature quantity of the transitional dialog behavior component, the behavior component dimension of the transitional dialog behavior component is equal to the behavior component dimension of the final dialog behavior component, and the behavior scene feature quantity of the transitional dialog behavior component is larger than the behavior scene feature quantity of the final dialog behavior component.

4. The big data and artificial intelligence based business optimization method according to claim 1, wherein the second dialogue action component is inputted into a dialogue intention reference structure in the first dialogue intention analysis network, and a target reference data cluster outputted by the dialogue intention reference structure is obtained, comprising:

inputting the second dialogue behavior component into a behavior component extension node in the dialogue intention reference structure to obtain the extension behavior component output by the behavior component extension node;

inputting the extension behavior component into a deep convolution node in the dialogue intention reference structure to obtain the third dialogue behavior component output by the deep convolution node in the dialogue intention reference structure;

and inputting the third dialogue action component into a first intention reference node in the dialogue intention reference structure to obtain the target reference data cluster output by the first intention reference node.

5. The big data and artificial intelligence based business optimization method of claim 4, wherein the inputting the third dialogue action component into the first intention reference node in the dialogue intention reference structure, and the obtaining of the target reference data cluster output by the first intention reference node comprises:

determining a probability metric value of each reference data cluster in a plurality of reference data clusters where the target E-commerce intention object is located according to the third conversation behavior component;

and determining the target reference data cluster in the plurality of reference data clusters according to the probability metric value of each reference data cluster in the plurality of reference data clusters.

6. The big data and artificial intelligence based business optimization method according to any one of claims 1-5, wherein the inputting the first, second and third conversation behavior components and the target reference data cluster into an intention prediction structure in the first conversation intention analysis network, and obtaining the e-commerce intention category attribute of the target e-commerce intention object and the data partitioning information of the matching conversation data segment of the target e-commerce intention object in the target conversation behavior data, which are output by the intention prediction structure, comprises:

inputting the first dialogue behavior component, the second dialogue behavior component and the third dialogue behavior component into a behavior component description node in the intention prediction structure to obtain a description behavior component output by the behavior component description node, wherein the behavior component description node is used for converting the first dialogue behavior component, the second dialogue behavior component and the third dialogue behavior component into dialogue behavior components with a first target behavior component dimension and a target behavior scene characteristic quantity, and extracting description information of the converted dialogue behavior components to obtain the description behavior component;

inputting the description behavior component into a depth convolution node in the intention prediction structure to obtain a fourth dialogue behavior component output by the depth convolution node in the intention prediction structure;

inputting the fourth conversation behavior component and the target reference data cluster into a first pooling node in the intention prediction structure to obtain a first pooling behavior component output by the first pooling node, wherein the first pooling node is used for acquiring the conversation behavior component corresponding to the target reference data cluster from the fourth conversation behavior component, and converting the acquired conversation behavior component into a behavior component of a second target behavior component dimension to obtain the first pooling behavior component;

inputting the first pooling behavior component into a second intention reference node in the intention prediction structure, and obtaining the e-commerce intention category attribute of the target e-commerce intention object output by the second intention reference node and data partition information of a matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data;

correspondingly, the inputting of the first pooling behavior component into a second intention reference node in the intention prediction structure, and the obtaining of the e-commerce intention category attribute of the target e-commerce intention object output by the second intention reference node and the data partitioning information of the matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data, includes:

determining, from the first pooling behavior component, a probability metric value for each of a plurality of e-commerce intention object tags of the target e-commerce intention object and a probability metric value for each of a plurality of data partitions in the target conversation behavior data for a matching conversation data segment of the target e-commerce intention object;

determining the E-commerce intention category attribute in the E-commerce intention object tags according to the probability metric value of each E-commerce intention object tag in the E-commerce intention object tags, and determining the data partition information of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data in the data partitions according to the probability metric value of each data partition of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data.

7. The big data and artificial intelligence based business optimization method according to any one of claims 1-6, wherein the method further comprises:

inputting data partition information of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data and a fourth dialogue behavior component into an intention direction analysis node in the first dialogue intention analysis network to obtain an intention direction interest point of the target E-commerce intention object output by the intention direction analysis node, wherein the fourth dialogue behavior component is a dialogue behavior component output by a deep convolution node in the intention prediction structure according to the first dialogue behavior component, the second dialogue behavior component and the third dialogue behavior component;

correspondingly, the data partition information of the matching dialogue data segment of the target e-commerce intention object in the target dialogue behavior data and the fourth dialogue behavior component are input into an intention pointing analysis node in the first dialogue intention analysis network, and an intention pointing interest point of the target e-commerce intention object output by the intention pointing analysis node is obtained, including:

inputting the data partition information and the fourth dialogue behavior component into a second pooling node in the intention direction analysis node to obtain a second pooling behavior component output by the second pooling node, wherein the second pooling node is used for acquiring the dialogue behavior component corresponding to the data partition information from the fourth dialogue behavior component, and converting the acquired dialogue behavior component into a behavior component of a third target behavior component dimension to obtain the second pooling behavior component;

inputting the second pooling behavior component to a third intent reference node of the intent reference analysis nodes, resulting in an intent reference point of interest of the target e-commerce intent object output by the third intent reference node;

accordingly, inputting the second pooling behavior component to a third intent reference node of the intent reference analysis nodes, resulting in an intent reference point of the target utility intent object output by the third intent reference node, comprises:

determining a probability metric value for each of a plurality of candidate intent points to a point of interest of the target e-commerce intent object based on the second pooling behavior component;

determining an intent pointing interest point of the target E-commerce intent object among the plurality of candidate intent pointing interest points based on a probability metric value for each of the plurality of candidate intent pointing interest points.

8. The big data and artificial intelligence based business optimization method of claim 6, wherein the method further comprises:

acquiring W first pooling behavior components output by the first pooling node in the intention prediction structure on the premise that the target dialogue behavior data comprise W dialogue behavior data acquired at W service release key positions in a preset service release stage and the W dialogue behavior data are analyzed to the target e-commerce intention object, wherein the W first pooling behavior components and the W dialogue behavior data have an independent mapping relation, and W is a natural number;

respectively inputting the W first pooling behavior components into corresponding depth convolution nodes in W depth convolution nodes in a second dialogue intention analysis network to obtain W fifth dialogue behavior components cooperatively output by the W depth convolution nodes;

respectively inputting the W fifth dialogue behavior components into corresponding time-space domain feature extraction nodes in W time-space domain feature extraction nodes in the second dialogue intention analysis network to obtain W e-commerce intention time-space domain features cooperatively output by the W time-space domain feature extraction nodes;

determining service delivery characteristic information of the target E-business intention object on the W service delivery key positions according to the W E-business intention time-space domain characteristics;

correspondingly, the determining the service release characteristic information of the target e-commerce intention object at the W service release key positions according to the W e-commerce intention time-space domain characteristics includes:

determining service release characteristic information on the 1 st service release key position in the W service release key positions according to the 1 st fifth dialogue behavior component in the W fifth dialogue behavior components;

and determining the service release characteristic information on the R-th service release key position in the W service release key positions according to the service release characteristic information on the R-1-th service release key position in the W service release key positions and the R-1-th fifth dialogue action component in the W fifth dialogue action components, wherein R is greater than 1 and less than or equal to W.

9. The big data and artificial intelligence based business optimization method of claim 7, wherein the method further comprises:

generating mining state distribution information of the target E-commerce intention object according to data partition information of the matching dialogue data segment of the target E-commerce intention object in the target dialogue behavior data;

inputting the mining state distribution information, the intention pointing interest points and the release hotspot characteristics of the target release hotspot into a third dialogue intention analysis network to obtain deviation information between the target e-commerce intention object and the target release hotspot output by the third dialogue intention analysis network, wherein the target release hotspot is release behavior information for serving the target dialogue behavior data.

10. An e-commerce AI system comprising a machine-readable storage medium, a processor; wherein the machine-readable storage medium has stored thereon executable code, which when executed by the processor, causes the processor to perform the big data and artificial intelligence based business optimization method of any of claims 1-9.