CN114512145A - Network call quality evaluation method, system, electronic device and storage medium - Google Patents
Network call quality evaluation method, system, electronic device and storage medium Download PDFInfo
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- CN114512145A CN114512145A CN202210171381.4A CN202210171381A CN114512145A CN 114512145 A CN114512145 A CN 114512145A CN 202210171381 A CN202210171381 A CN 202210171381A CN 114512145 A CN114512145 A CN 114512145A
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
- G10L25/60—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination for measuring the quality of voice signals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/08—Testing, supervising or monitoring using real traffic
Abstract
The invention discloses a method and a system for evaluating network call quality, electronic equipment and a storage medium. The evaluation method comprises the following steps: the method comprises the steps that network indexes of a target end are predetermined, and the target end comprises a server end and/or a client end; configuring a network index threshold corresponding to the network index into a channel variable; receiving network call record information of a target end; acquiring an actual value of a network index based on the network call record information; and generating an evaluation result based on the network index threshold value and the network index actual value. According to the invention, a plurality of network indexes capable of accurately identifying the call quality are respectively predetermined at the server side and the client side and are configured into the channel variable, so that the network reason causing poor call quality is directly analyzed and obtained, and the evaluation precision and efficiency of the network call quality are improved; and meanwhile, the whole call duration is segmented and analyzed to obtain all specific reasons causing poor network voice call quality in each time segment in the call process.
Description
Technical Field
The present invention relates to the field of electronic information technologies, and in particular, to a method and a system for evaluating network communication quality, an electronic device, and a storage medium.
Background
With the rapid development of mobile networks, VoIP (Voice Over Internet Protocol, Voice transmission based on IP (Internet Protocol), which is a Voice communication technology), has been widely used, but due to its great influence by network environment, the Voice quality is very poor in some cases. At present, although a Freeswitch (an open source telephone soft switch platform) is provided with an MOS (Mean Opinion Score) scoring index, the testing method has the defects that the accuracy rate of testing result discovery is not expected, the specific network problems existing in the call cannot be reflected, and the testing method can only be used as a reference of overall evaluation, so that the analysis and the improvement of the VoIP voice quality are difficult.
Disclosure of Invention
The invention provides a method, a system, an electronic device and a storage medium for evaluating network call quality, aiming at overcoming the defect of monitoring the network environment of network calls in the prior art.
The invention solves the technical problems through the following technical scheme:
first, the present invention provides a method for evaluating network communication quality, where the method includes:
the method comprises the steps that network indexes of a target end are predetermined, wherein the target end comprises a server end and/or a client end;
configuring a network index threshold corresponding to the network index into a channel variable, wherein the channel variable corresponds to a data channel between the server and the client;
receiving the network call record information of the target end;
acquiring a network index actual value based on the network call record information;
and generating an evaluation result representing the network conversation quality based on the network index threshold value and the network index actual value.
Preferably, when the target terminal is the server terminal and the whole call process is divided into a plurality of first time periods, the network index is a packet skipping proportion in a set time period, the set time period comprises the first time period or a second time period, and the second time period is a preset time period before the call is finished;
the step of configuring a network metric threshold corresponding to the network metric into a channel variable comprises:
configuring a packet skipping proportion threshold corresponding to the set time period into the channel variable;
the step of receiving the network call record information of the target end comprises the following steps:
receiving a first total number of data packets corresponding to the server within the set time period and a first number of the received data packets;
the step of obtaining the actual value of the network index based on the network call record information comprises the following steps:
calculating to obtain a difference value between the first total quantity and the first quantity to serve as the total quantity of the hop packets in the set time period;
calculating to obtain a ratio of the total number of the packet hops to the first total number as an actual packet hop ratio;
the step of generating an evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises:
and if the actual packet skipping proportion exceeds the packet skipping proportion threshold value, generating a first evaluation result, wherein the first evaluation result is used for representing the condition that the network communication in the set time period has voice interruption.
Preferably, when the set time period is the first time period and the actual packet skipping ratio exceeds the packet skipping ratio threshold, the step of generating an evaluation result representing network call quality based on the network indicator threshold and the network indicator actual value further includes:
and acquiring the maximum time information corresponding to the actual packet hopping proportion, and generating a second evaluation result, wherein the second evaluation result is used for representing the maximum voice interrupted time information in the whole network communication process.
Preferably, when the target end is the client, the network indicator is a packet loss ratio in a preset sending period, and the preset sending period is a period in which the client sends data to the server;
the step of configuring a network metric threshold corresponding to the network metric into a channel variable comprises:
configuring a packet loss proportion threshold corresponding to the preset sending period into the channel variable;
the step of receiving the network call information of the target end comprises the following steps:
receiving a second total number of corresponding data packets and a second number of received data packets of the client in the preset sending period;
the step of obtaining the actual value of the network index based on the network call record information comprises the following steps:
calculating to obtain a difference value between the second total number and the second number to serve as the total number of lost packets in the preset sending period;
calculating to obtain a ratio of the total packet loss amount to the second total packet loss amount as an actual packet loss proportion;
the step of generating an evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises:
and if the actual packet loss proportion exceeds the packet loss proportion threshold value, generating a third evaluation result, wherein the third evaluation result is used for representing the condition that the voice interruption occurs in the network communication in the preset sending period.
Preferably, when the target end is the client, the network index is a network delay time within a preset sending period, and the preset sending period is a period in which the client sends data to the server;
the step of configuring a network metric threshold corresponding to the network metric into a channel variable comprises:
configuring a network delay time threshold value in the preset sending period into the channel variable;
the step of receiving the network call information of the target end comprises the following steps:
receiving network delay data sent by the client to the server;
the step of obtaining the actual value of the network index based on the network call record information comprises the following steps:
counting the receiving times of the network delay data sent by the client to the server to be used as actual network delay times;
the step of generating an evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises:
and if the actual network delay times exceed the network delay time threshold, generating a fourth evaluation result, wherein the fourth evaluation result is used for representing the network delay condition of the network call in the preset sending period.
Preferably, the step of configuring the network index threshold corresponding to the network index into a channel variable includes:
configuring a network index threshold corresponding to the network index into the channel variable in a preset configuration mode;
wherein the preset configuration mode includes dialplan (a dialing rule).
Preferably, after the step of generating an evaluation result characterizing network communication quality based on the network index threshold and the network index actual value, the method further includes:
storing the actual values of the network indexes and/or the evaluation results in a preset database;
and/or the presence of a gas in the gas,
the client comprises a calling end and/or a called end.
Second, the present invention provides an evaluation system for network communication quality, the evaluation system comprising:
the system comprises a determining module, a judging module and a judging module, wherein the determining module is used for determining network indexes of a target end in advance, and the target end comprises a server end and/or a client end;
a configuration module, configured to configure a network index threshold corresponding to the network index into a channel variable, where the channel variable corresponds to a data channel between the server and the client;
the receiving module is used for receiving the network call record information of the target end;
the acquisition module is used for acquiring an actual value of a network index based on the network call record information;
and the generating module is used for generating an evaluation result representing the network conversation quality based on the network index threshold value and the network index actual value.
The present invention provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the above-mentioned method for evaluating network communication quality when executing the computer program.
Fourth, the present invention provides a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the above-described method for evaluating network call quality.
The positive progress effects of the invention are as follows:
according to the invention, a plurality of network indexes capable of accurately identifying the call quality are respectively predetermined at the server side and the client side and are configured into the channel variable, and a proper network index threshold value is defined, so that the network reason causing poor call quality is directly analyzed and obtained, and the evaluation precision and efficiency of the network call quality are improved; meanwhile, the whole call duration is segmented and analyzed to obtain all specific reasons causing poor network voice call quality in each time period in the call process, a proper network index threshold value is defined, almost all call quality problems caused by network problems are covered, a quantifiable evaluation method is provided for the current network call quality, and therefore a corresponding network quality improvement method is favorably adopted.
Drawings
Fig. 1 is a schematic flowchart of a method for evaluating network communication quality according to embodiment 1 of the present invention;
fig. 2 is a schematic flow chart illustrating evaluation of a packet hopping ratio of a server according to embodiment 1 of the present invention;
fig. 3 is a flowchart illustrating a process of evaluating maximum speech interruption time information of a server according to embodiment 1 of the present invention;
fig. 4 is a schematic flowchart of a process of evaluating a client packet loss ratio according to embodiment 1 of the present invention;
fig. 5 is a schematic flow chart illustrating the evaluation of the number of network delays of the client according to embodiment 1 of the present invention;
fig. 6 is a schematic flow chart of a preset configuration channel variable manner and stored data according to embodiment 1 of the present invention;
fig. 7 is a schematic diagram of a VoIP network index monitoring table according to embodiment 1 of the present invention;
fig. 8 is a schematic structural diagram of a system for evaluating network communication quality according to embodiment 2 of the present invention;
fig. 9 is a schematic structural diagram of an electronic device according to embodiment 3 of the present invention.
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the scope of the invention.
Example 1
The present embodiment provides a method for evaluating network communication quality, and referring to fig. 1, the method includes:
s1, predetermining network indexes of a target end, wherein the target end comprises a server end and/or a client end;
s2, configuring a network index threshold corresponding to the network index into a channel variable, wherein the channel variable corresponds to a data channel between the server and the client;
s3, receiving network call record information of the target end, wherein the network call record information comprises original data and preprocessing data of the target end, which represent the network call quality;
s4, acquiring the actual value of the network index based on the network call record information;
and S5, generating an evaluation result representing the network conversation quality based on the network index threshold value and the network index actual value.
Network telephony systems are typically built on the basis of freeswitches, where the media transfer of most protocols is directly managed by the core. The network call requires a channel in an RTP Engine of Freeswitch to store network call record information such as packet loss, jitter, delay and the like during the whole network call. After the call is ended, the freswitch can be notified to send out the actual value of the network indicator of the server through a CHANNEL _ HANGUP _ COMPLETE EVENT (hang-up completion EVENT) and send out the actual value of the network indicator of the client through an RTCP _ MESSAGE _ EVENT (real-time transmission information EVENT) by setting a CHANNEL variable.
Before step S1, it is determined whether the current call is a voice over internet call. If the current call is a network voice call, comparing a network index threshold value preset in a channel variable with a network index actual value, and if the network index actual value is within the network index threshold value evaluation range, generating an evaluation result representing that the network call quality is good; if the actual value of the network index exceeds the evaluation range of the network index threshold, an evaluation result representing poor network call quality is generated, different network indexes are used for evaluating the determined good or bad network call quality and reflecting the good or bad quality of the call quality on different levels, namely different network indexes are used for multi-dimensionally evaluating the good or bad of the network call.
In one embodiment, referring to fig. 2, when the target is a server and the whole call process is divided into a plurality of first time periods, the network indicator is a packet skipping ratio in a set time period, the set time period includes the first time period or a second time period, and the second time period is a preset time period before the call is ended; the first and second time periods are generally set to 5 second time periods and/or 10 second time periods.
For example, the two parties can talk for 60 seconds, and the first time period can be set from 1 st second to 11 th seconds, from 2 nd to 12 th seconds, from 3 rd to 13 th seconds, from 50 th to 60 th seconds.
In this embodiment, two indexes may be carried in a hang up event to characterize a packet hopping ratio of the first time period and a packet hopping ratio of the second time period.
variable _ rtp _ audio _ in _ period _ max _ clipped: the packet skipping proportion is used for representing the first time period;
variable _ rtp _ audio _ in _ last _ n _ seconds _ clipped: and the packet skipping proportion is used for representing the second time period.
S2, the step of configuring the network index threshold value corresponding to the network index into the channel variable comprises the following steps:
s21, configuring a packet skipping proportion threshold corresponding to a set time period into a channel variable;
s3, the step of receiving the network call record information of the target end comprises:
s31, receiving a first total number of corresponding data packets and a first number of received data packets of the server in a set time period;
s4, the step of obtaining the actual value of the network index based on the network call record information includes:
s41, calculating to obtain a difference value between the first total quantity and the first quantity to be used as the total quantity of the skip packets in the set time period;
s42, calculating the ratio of the total quantity of the hop packets to the first total quantity to be used as the actual packet hop ratio;
s5, the step of generating the evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises the following steps:
and S51, if the actual packet skipping proportion exceeds the packet skipping proportion threshold value, generating a first evaluation result, wherein the first evaluation result is used for representing the condition that the network communication in the set time period has voice interruption.
Although the existing Freeswitch is provided with an MOS (metal oxide semiconductor) scoring index, the existing Freeswitch can only be used as an evaluation reference for the overall call process, and is insensitive to network quality problems occurring in part of time intervals in the call process, so that the accuracy is not high, and the specific network problems existing in the call can not be reflected.
The preset network index in this embodiment is a packet skipping ratio in a set time period, the set time period is a first time period or a second time period, and when the actual packet skipping ratio in the first time period is greater than a packet skipping ratio threshold in the first time period, it indicates that the voice of the other party in the first time period is interrupted when the two parties of the communication make a voice call. When the actual packet skipping proportion in the second time period is greater than the packet skipping proportion threshold in the second time period, the packet skipping proportion threshold in the second time period should be greater than the packet skipping proportion threshold in the first time period, that is, when the actual packet skipping proportion is too large, it indicates that the communication is suddenly interrupted after the second time period elapses.
According to the embodiment, the packet skipping proportion of the first time period and the packet skipping proportion of the second time period are set, so that great assistance is provided for later-stage bad call reason troubleshooting, a clear direction is provided for improving the network call quality, the influence condition of the call quality is accurately provided, the staff can conveniently intervene and process directly based on the evaluation result, the labor cost is reduced, and the work efficiency of improving the call quality is improved.
In one embodiment, referring to fig. 3, when the set time period is the first time period and the actual packet skipping ratio exceeds the packet skipping ratio threshold, S5, generating an evaluation result representing the network call quality based on the network indicator threshold and the network indicator actual value further includes:
and S52, acquiring the time information corresponding to the maximum actual packet skipping proportion, and generating a second evaluation result, wherein the second evaluation result is used for representing the maximum voice interrupted time information in the whole network communication process.
The time information may be the corresponding first time period with the largest actual packet hopping ratio, or may be a random time point within the corresponding first time period with the largest actual packet hopping ratio. The generated second evaluation result can be used for quickly positioning the time influencing the call, finding a troubleshooting key point for troubleshooting bad calls in the later period and finding an improvement key point for improving the network call quality.
In one embodiment, referring to fig. 4, when the target is a client, the network indicator is a packet loss ratio in a preset sending period, and the preset sending period is a period in which the client sends data to the server;
s2, the step of configuring the network index threshold corresponding to the network index into the channel variable includes:
s22, configuring a packet loss proportion threshold corresponding to a preset sending period into a channel variable;
s3, the step of receiving the network call information of the destination includes:
s32, receiving a second total number of corresponding data packets and a second number of received data packets of the client in a preset sending period;
s4, the step of obtaining the actual value of the network index based on the network call record information includes:
s43, calculating to obtain a difference value between the second total quantity and the second quantity to be used as the total quantity of packet loss in a preset sending period;
s44, calculating the ratio of the total packet loss quantity to the second total packet quantity to be used as the actual packet loss proportion;
s5, the step of generating the evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises the following steps:
and S53, if the actual packet loss proportion exceeds the packet loss proportion threshold value, generating a third evaluation result, wherein the third evaluation result is used for representing the condition that the network communication in the preset sending period has voice interruption.
The discontinuous packet loss has little influence on the call quality, so that the preset sending period for sending data to the server by the client is set to be shorter time within 5 seconds, and when the actual packet loss proportion of the preset sending period exceeds the packet loss proportion threshold, the continuous packet loss is judged. The continuous packet loss can cause the speech interruption, and the higher the actual packet loss ratio is, the longer the duration is, the more obvious the speech interruption performance is.
In one embodiment, referring to fig. 5, when the target is a client, the network indicator is a network delay number in a preset sending period, and the preset sending period is a period in which the client sends data to the server;
s2, the step of configuring the network index threshold value corresponding to the network index into the channel variable comprises the following steps:
s23, configuring a network delay time threshold value in a preset sending period into a channel variable;
s3, the step of receiving the network call information of the destination includes:
s33, the receiving client sends network delay data to the server;
s4, the step of obtaining the actual value of the network index based on the network call record information includes:
s45, counting the receiving times of the network delay data sent by the client to the server as the actual network delay times;
s5, the step of generating the evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises the following steps:
and S54, if the actual network delay times exceed the network delay time threshold, generating a fourth evaluation result, wherein the fourth evaluation result is used for representing the network delay condition of the network communication in the preset sending period.
The network delay times need to be continuous for many times, and the voice call has obvious influence. When the actual network delay times exceed the network delay time threshold, the two parties of the call will generate network delay phenomena such as communication pause, echo aggravation and the like.
By detecting the network quality problem of the client, the call object is reminded to improve the network environment, so that the current call quality is improved.
In one embodiment, referring to fig. 6, the step of configuring the network index threshold corresponding to the network index into the channel variable S2 includes:
s24, configuring a network index threshold corresponding to the network index into a channel variable in a preset configuration mode;
the preset configuration includes, but is not limited to, dialplan.
The dialplan is used, the network index is added into a fixed channel variable, the efficiency of analyzing the network index is improved, the source code of freeswitch is modified, the time-sharing packet skipping statistic index is realized, and the index is sent to downstream service through an ESL (Event Socket Library).
In one embodiment, referring to fig. 6, the step of generating an evaluation result characterizing the network call quality based on the network index threshold and the network index actual value at S5 further includes:
s6, storing the actual values and/or the evaluation results of the network indexes in a preset database, so as to facilitate later-stage consultation and establishment of improvement measures;
and/or the presence of a gas in the gas,
the client comprises a calling end and/or a called end. The calling terminal is a party initiating voice communication, the called terminal is a party answering the voice communication, and the calling terminal and the called terminal can exchange data with the service terminal, so that the responsibility of network quality problems is more clear.
The evaluation result of the network call quality of this embodiment may be integrated into a VoIP network index monitoring table, see fig. 7, where the horizontal axis represents time (unit min), the vertical axis represents number of calls (unit), and L1 represents total number of VoIP calls, which represents total number of VoIP calls received by the service end within a certain period of time (e.g. within 1 minute); l2 represents the VoIP severity number, which characterizes the variable _ rtp _ audio _ in _ last _ n _ seconds _ clipped in the VoIP call during the time period: the VoIP call number is used for representing that the actual value of the network index of the packet hopping proportion of the second time period exceeds the threshold value of the network index; l3 represents the total number of VoIP failures that characterizes the number of VoIP calls in the time period for which any actual value of the network indicator in the VoIP calls exceeds the threshold value of the network indicator. Through the VoIP network index monitoring table, the working personnel for managing the network quality can clearly know the problems of the network quality of the current voice call and improve the network quality in a targeted way.
Example 2
The present embodiment provides an evaluation system of network communication quality, referring to fig. 8, the evaluation system includes:
the system comprises a determining module 101, a determining module, a calculating module and a judging module, wherein the determining module is used for determining network indexes of a target end in advance, and the target end comprises a server end and/or a client end;
a configuration module 102, configured to configure a network index threshold corresponding to a network index into a channel variable, where the channel variable corresponds to a data channel between a server and a client;
a receiving module 103, configured to receive network call record information of a target end;
the obtaining module 104 is configured to obtain an actual value of a network index based on the network call record information;
and the generating module 105 is configured to generate an evaluation result representing the network call quality based on the network index threshold and the network index actual value.
It should be noted that the principle of implementing the network call quality evaluation system in this embodiment is similar to that of implementing the network call quality evaluation method in embodiment 1, and therefore, details are not described here again.
According to the network call quality evaluation system provided by the embodiment, through the interconnection of the modules, the server and the client respectively predetermine a plurality of network indexes capable of accurately identifying the call quality and configure the network indexes into the channel variables, and define a proper network index threshold value, so that the network reason causing poor call quality is directly analyzed, and the evaluation precision and efficiency of the network call quality are improved.
Example 3
Fig. 9 is a schematic block diagram of an electronic device according to this embodiment. The electronic device comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, and the processor executes the program to realize the network call quality evaluation method of embodiment 1. The electronic device 30 shown in fig. 9 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 9, the electronic device 30 may be embodied in the form of a general purpose computing device, which may be, for example, a server device. The components of the electronic device 30 may include, but are not limited to: the at least one processor 31, the at least one memory 32, and a bus 33 connecting the various system components (including the memory 32 and the processor 31).
The bus 33 includes a data bus, an address bus, and a control bus.
The memory 32 may include volatile memory, such as Random Access Memory (RAM)321 and/or cache memory 322, and may further include Read Only Memory (ROM) 323.
The processor 31 executes various functional applications and data processing, such as the method for evaluating the quality of a network call according to embodiment 1 of the present invention, by executing the computer program stored in the memory 32.
The electronic device 30 may also communicate with one or more external devices 34 (e.g., keyboard, pointing device, etc.). Such communication may be through input/output (I/O) interfaces 35. Also, model-generating device 30 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet) via network adapter 36. As shown in FIG. 9, network adapter 36 communicates with the other modules of model-generating device 30 via bus 33. It should be understood that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the model-generating device 30, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, and data backup storage systems, etc.
It should be noted that although in the above detailed description several units/modules or sub-units/modules of the electronic device are mentioned, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more of the units/modules described above may be embodied in one unit/module according to embodiments of the invention. Conversely, the features and functions of one unit/module described above may be further divided into embodiments by a plurality of units/modules.
Example 4
The present embodiment provides a computer-readable storage medium on which a computer program is stored, the program, when executed by a processor, implementing the method for evaluating network call quality of embodiment 1.
More specific examples, among others, that the readable storage medium may employ may include, but are not limited to: a portable disk, a hard disk, random access memory, read only memory, erasable programmable read only memory, optical storage device, magnetic storage device, or any suitable combination of the foregoing.
In a possible implementation manner, the present invention can also be implemented in the form of a program product, which includes program codes for causing a terminal device to execute the method for evaluating network call quality of implementation example 1 when the program product runs on the terminal device.
Where program code for carrying out the invention is written in any combination of one or more programming languages, the program code may execute entirely on the user device, partly on the user device, as a stand-alone software package, partly on the user device and partly on a remote device or entirely on the remote device.
While specific embodiments of the invention have been described above, it will be understood by those skilled in the art that this is by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.
Claims (10)
1. An evaluation method for network call quality, the evaluation method comprising:
the method comprises the steps that network indexes of a target end are predetermined, wherein the target end comprises a server end and/or a client end;
configuring a network index threshold corresponding to the network index into a channel variable, wherein the channel variable corresponds to a data channel between the server and the client;
receiving network call record information of the target end;
acquiring an actual value of a network index based on the network call record information;
and generating an evaluation result representing the network conversation quality based on the network index threshold value and the network index actual value.
2. The method according to claim 1, wherein when the target is the server and the whole call process is divided into a plurality of first time periods, the network indicator is a packet skipping ratio in a set time period, the set time period includes the first time period or a second time period, and the second time period is a preset time period before the call is ended;
the step of configuring a network metric threshold corresponding to the network metric into a channel variable comprises:
configuring a packet skipping proportion threshold corresponding to the set time period into the channel variable;
the step of receiving the network call record information of the target end comprises the following steps:
receiving a first total number of data packets corresponding to the server within the set time period and a first number of the received data packets;
the step of obtaining the actual value of the network index based on the network call record information comprises the following steps:
calculating to obtain a difference value between the first total quantity and the first quantity to serve as the total quantity of the hop packets in the set time period;
calculating to obtain a ratio of the total number of the packet hops to the first total number as an actual packet hop ratio;
the step of generating an evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises:
and if the actual packet skipping proportion exceeds the packet skipping proportion threshold value, generating a first evaluation result, wherein the first evaluation result is used for representing the condition that the network communication in the set time period has voice interruption.
3. The method as claimed in claim 2, wherein when the set time period is the first time period and the actual packet-hop ratio exceeds the packet-hop ratio threshold, the step of generating the evaluation result representing the network communication quality based on the network indicator threshold and the network indicator actual value further comprises:
and acquiring the maximum time information corresponding to the actual packet hopping proportion, and generating a second evaluation result, wherein the second evaluation result is used for representing the maximum voice interrupted time information in the whole network communication process.
4. The method according to claim 1, wherein when the target is the client, the network indicator is a packet loss ratio in a preset transmission period, and the preset transmission period is a period in which the client transmits data to the server;
the step of configuring a network metric threshold corresponding to the network metric into a channel variable comprises:
configuring a packet loss proportion threshold corresponding to the preset sending period into the channel variable;
the step of receiving the network call information of the target end comprises the following steps:
receiving a second total number of corresponding data packets and a second number of received data packets of the client in the preset sending period;
the step of obtaining the actual value of the network index based on the network call record information comprises the following steps:
calculating to obtain a difference value between the second total number and the second number to serve as the total number of lost packets in the preset sending period;
calculating to obtain a ratio of the total packet loss amount to the second total packet loss amount as an actual packet loss proportion;
the step of generating an evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises:
and if the actual packet loss proportion exceeds the packet loss proportion threshold value, generating a third evaluation result, wherein the third evaluation result is used for representing the condition that the voice interruption occurs in the network communication in the preset sending period.
5. The method according to claim 1 or 4, wherein when the target is the client, the network indicator is a network delay number in a preset sending period, and the preset sending period is a period during which the client sends data to the server;
the step of configuring a network metric threshold corresponding to the network metric into a channel variable comprises:
configuring a network delay time threshold value in the preset sending period into the channel variable;
the step of receiving the network call information of the target end comprises the following steps:
receiving network delay data sent by the client to the server;
the step of obtaining the actual value of the network index based on the network call record information comprises the following steps:
counting the receiving times of the network delay data sent by the client to the server to be used as actual network delay times;
the step of generating an evaluation result representing the network communication quality based on the network index threshold value and the network index actual value comprises:
and if the actual network delay times exceed the network delay time threshold, generating a fourth evaluation result, wherein the fourth evaluation result is used for representing the network delay condition of the network call in the preset sending period.
6. The method of claim 1, wherein the step of configuring the network indicator threshold corresponding to the network indicator into a channel variable comprises:
configuring a network index threshold corresponding to the network index into the channel variable in a preset configuration mode;
wherein the preset configuration mode comprises dialplan.
7. The method as claimed in claim 1, wherein the step of generating the evaluation result characterizing the network communication quality based on the network index threshold and the network index actual value further comprises:
storing the actual values of the network indexes and/or the evaluation results in a preset database;
and/or the presence of a gas in the gas,
the client comprises a calling end and/or a called end.
8. An evaluation system for network communication quality, the evaluation system comprising:
the system comprises a determining module, a judging module and a judging module, wherein the determining module is used for determining network indexes of a target end in advance, and the target end comprises a server end and/or a client end;
a configuration module, configured to configure a network index threshold corresponding to the network index into a channel variable, where the channel variable corresponds to a data channel between the server and the client;
the receiving module is used for receiving the network call record information of the target end;
the acquisition module is used for acquiring an actual value of a network index based on the network call record information;
and the generating module is used for generating an evaluation result representing the network conversation quality based on the network index threshold value and the network index actual value.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method for assessing the quality of a network call according to any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium on which a computer program is stored, the computer program, when being executed by a processor, implementing the method for assessing network call quality according to any one of claims 1 to 7.
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114979700A (en) * | 2022-08-01 | 2022-08-30 | 广州市千钧网络科技有限公司 | Live broadcast wheat connection quality detection method and device |
| CN115695656A (en) * | 2022-12-29 | 2023-02-03 | 北京青牛技术股份有限公司 | Method and system for evaluating and managing call content quality |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114979700A (en) * | 2022-08-01 | 2022-08-30 | 广州市千钧网络科技有限公司 | Live broadcast wheat connection quality detection method and device |
| CN115695656A (en) * | 2022-12-29 | 2023-02-03 | 北京青牛技术股份有限公司 | Method and system for evaluating and managing call content quality |
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