CN114493740A

CN114493740A - Method and device for realizing communication among users and electronic equipment

Info

Publication number: CN114493740A
Application number: CN202111494341.5A
Authority: CN
Inventors: 童洁; 李凯琪; 金平; 郭琪; 郑萌萌
Original assignee: Alibaba China Co Ltd
Current assignee: Alibaba China Co Ltd
Priority date: 2021-12-08
Filing date: 2021-12-08
Publication date: 2022-05-13

Abstract

The embodiment of the application discloses a method, a device and electronic equipment for realizing communication among users, wherein the method comprises the following steps: starting a virtual dialogue space according to a request submitted by a first user at a factory side, and determining an identifier of the virtual dialogue space; when providing factory information for a second user as a buyer, providing an operation control for joining a virtual dialog space for a factory which is in a real-time online waiting state and has opened the virtual dialog space; and after receiving a request which is submitted by a second user through an operation control and added into the virtual dialog space, providing the identification of the virtual dialog space for a client associated with the second user so that the second user can communicate with the first user through a page of the virtual dialog space. By the embodiment of the application, the communication requirements of the supply and demand parties in the B2B mode can be better met.

Description

Method and device for realizing communication among users and electronic equipment

Technical Field

The present application relates to the field of information processing technologies, and in particular, to a method, an apparatus, and an electronic device for implementing communication between users.

Background

B2B (Business-to-Business) refers to a transaction model in which both parties of a Business and a supplier of an electronic commerce transaction are merchants (or businesses, companies), for example, a demand party (i.e., a buyer) may be some distributors, a supplier (i.e., a seller) may be a factory, and so on. Unlike the model directly oriented to consumer users, in this B2B model, the buyer generally needs to purchase commodities in bulk from the factory, so the specific ordering process depends more on the communication between the buyer and seller, and the channel-passing process is also generally longer, including the inquiry, factory visit, sample trial, etc. of the buyer.

In the prior art, a related instant messaging system or a customer service system and the like can be provided for an e-commerce system, so that communication can be performed between buyers and sellers, and thus partial communication requirements of users can be met, but the user requirements may not be met in some special scenes. For example, some buyers may need to ask people with certain decision-making capabilities for some quick orders. At this time, if a conventional communication channel is used, a buyer is required to initiate a consultation to the factory side and then wait for a reply from the factory side, but there may be a case where the factory side does not answer the consultation, or if the listener is a general customer service person (there may be some outsourced customer service persons, etc.), there may be a case where the buyer does not have decision-making capability, so that the buyer's requirement cannot be met.

Therefore, how to better satisfy the communication requirements of both the supply and demand parties in the B2B mode becomes a technical problem to be solved by those skilled in the art.

Disclosure of Invention

The application provides a method, a device and electronic equipment for realizing communication between users, which can better meet the communication requirements of both supply and demand parties in a B2B mode.

The application provides the following scheme:

a method for enabling inter-user communication, comprising:

starting a virtual dialogue space according to a request submitted by a first user at a factory side, and determining an identifier of the virtual dialogue space;

when providing factory information for a second user as a buyer, providing an operation control for joining a virtual dialog space for a factory which is in a real-time online waiting state and has opened the virtual dialog space;

and after receiving a request which is submitted by a second user through an operation control and added into the virtual dialog space, providing the identification of the virtual dialog space for a client associated with the second user so that the second user can communicate with the first user through a page of the virtual dialog space.

Wherein, still include:

and monitoring the state of the terminal equipment side associated with the first user, judging whether the terminal equipment continuously performs foreground display on the page of the virtual conversation space, and continuously monitoring the portrait in front of the terminal equipment so as to determine whether the virtual conversation space is online in real time and provide communication service for a second user in real time.

Wherein the providing an operation control for joining the virtual dialog space comprises:

when a second user serving as a buyer is provided with an aggregation page comprising a plurality of factory information, the information of the factory which has opened the virtual dialog space and is in a real-time online customer waiting state is preferentially displayed in the aggregation page, and the operation control for adding into the virtual dialog space is provided.

Wherein, still include:

and after the second user joins the virtual dialog space, updating the state of the virtual dialog space to be an occupied state, so that the virtual dialog space only provides service for the second user before the second user exits the virtual dialog space.

Wherein, still include:

and after the second user exits the virtual dialog space, switching the virtual dialog space back to a real-time online guest waiting state.

Wherein the first user is further associated with role information assumed in the target plant;

the method further comprises the following steps:

when providing an operation control for joining the virtual dialog space, also providing the role information associated with the first user.

Wherein, still include:

providing an operation control for adding a third user in the virtual dialog space page of the first user, wherein the third user is a user playing other roles in the target plant;

after receiving the operation request of the first user through the operation control, providing the operation control for joining the virtual dialog space page to the client associated with the third user, so that the third user can join the virtual dialog space page and provide service for the second user together with the first user.

Wherein, still include:

and providing function options based on the page of the virtual dialog space, so that the first user and the second user can acquire more information through the function options in the process of communicating through the virtual dialog space.

Wherein, the adapting content corresponding to the function option comprises: and providing the material by the first user or the second user, and generating the content after the system performs auditing.

Wherein the functional options provided to the second user include a functional option for viewing a list of items associated with the target plant;

the method further comprises the following steps:

and determining a target commodity selected by the second user in the commodity list, and providing the information that the second user views the target commodity to the first user.

The function options provided for the first user comprise function options used for pushing commodities to the second user;

the method further comprises the following steps:

and providing the commodity information selected and pushed by the first user to a client of the second user for display.

And implementing a Web language-based functional layer in the Native container corresponding to the virtual dialog space, so as to interactively display the received content corresponding to the functional option through the Native container and the Web language-based functional layer.

An apparatus for enabling inter-user communication, comprising:

the virtual dialogue space identification determining unit is used for starting a virtual dialogue space according to a request submitted by a first user at a factory side and determining the identification of the virtual dialogue space;

the operation control providing unit is used for providing an operation control for joining the virtual dialog space aiming at a factory which is opened and is in a real-time online on-line waiting state when factory information is provided for a second user serving as a buyer;

and the virtual dialog space identifier providing unit is used for providing the identifier of the virtual dialog space to a client associated with the second user after receiving a request which is submitted by the second user through an operation control and is added into the virtual dialog space, so that the second user can communicate with the first user through a page of the virtual dialog space.

A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any of the preceding claims.

An electronic device, comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the steps of the method of any of the preceding claims.

According to the specific embodiments provided herein, the present application discloses the following technical effects:

according to the method and the device, the first user on the factory side can open the virtual dialog space and keep online guests, and when factory information is provided for the second user serving as the buyer, an operation control for adding the virtual dialog space can be provided for the factory which is in the real-time online guest state and has opened the virtual dialog space. Therefore, after a request submitted by a second user through the operation control for joining the virtual dialog space is received, the identification of the virtual dialog space can be provided for the client side associated with the second user, and the second user can join the virtual dialog space, so that instant communication with the first user is realized. By the method, after the first user creates the virtual dialog space, the virtual dialog space can be in an online state, that is, the first user is in a state of waiting for the second user to inquire the disk, the second user does not need to wait for the first user to answer the disk after initiating a call, and an offline notification flow does not need to be taken, so that a deterministic and '0-waiting' communication experience can be provided for the second user.

In addition, the specific first user may also be a person having a certain role in the factory, for example, the factory may be a factory leader, and the like, so that direct connection between the buyer and the person having a higher decision authority is realized, the efficiency of negotiation is improved, and operations such as placing an order or signing a contract can be completed more efficiently in case of some urgent orders and the like.

Furthermore, on the basis of a specific virtual dialogue space page, multiple functional options can be provided for the first user and the second user, so that the two users can express the demands of the users more clearly and fully the plant strength through the functional options in the process of communicating and exchanging through the virtual dialogue space, and can interact based on commodities and the like, and contract making and the like in the negotiation process can be realized through technologies such as a shared screen and the like.

Of course, it is not necessary for any product to achieve all of the above-described advantages at the same time for the practice of the present application.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

FIG. 1 is a schematic diagram of a system architecture provided by an embodiment of the present application;

FIG. 2 is a flow chart of a method provided by an embodiment of the present application;

FIG. 3 is a schematic view of a first interface provided by an embodiment of the present application;

FIG. 4 is a schematic diagram of a second interface provided by an embodiment of the present application;

FIG. 5 is a schematic diagram of an interface of a buyer user side after entering a virtual dialog space according to an embodiment of the present application;

FIG. 6 is a schematic diagram of an interface after a factory user side enters a virtual dialog space according to an embodiment of the present application;

FIG. 7 is a schematic diagram illustrating an interaction between containers according to an embodiment of the present disclosure;

FIG. 8 is a schematic view of an apparatus provided by an embodiment of the present application;

fig. 9 is a schematic diagram of an electronic device provided in an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.

In the embodiment of the application, in order to better meet the communication requirements of both supply and demand parties in the B2B mode, a factory user can establish a virtual conversation space and keep online, and a similar chat room mode of negotiation can be opened immediately after a buyer enters, so that user experience of efficient factory finding and instant negotiation can be realized for the buyer user. Specifically, a first user on the factory side (e.g., who may have the identity of the factory owner, etc.) may open the virtual dialog space and keep online in real time via their merchant client. In order to ensure that the buyer can start negotiation with the first user in real time, the server may further monitor a state of the terminal device side associated with the first user (e.g., determine whether the terminal device continuously displays a page of the virtual dialog space in the foreground, and continuously monitor a portrait in front of the terminal device, etc.) to determine whether the first user can respond in real time. During the process of factory searching or viewing recommended factory information and the like through a buyer version client, a second user (such as a buyer) can give priority to the factory information which opens a virtual dialog space and remains online in real time to the second user, and can provide operation controls for joining the virtual dialog space for the second user in a specific factory related page. In this way, if the second user needs to communicate with the factory side, the virtual dialog space created by the first user can be directly accessed through the operation control. At this time, since the first user is online in real time, it is possible to directly perform a conversation with the second user through the virtual conversation space. That is to say, in the embodiment of the present application, a first user on the factory side creates a virtual dialog space in advance and keeps on-line in real time, at this time, the first user is in a state of waiting for a second user to negotiate through the virtual dialog space, so as long as the second user joins the virtual dialog space, negotiation communication can be performed with the first user in real time without waiting for the processes of session creation, answering of the first user, and the like, and deterministic (the user knows that an opposite party is in negotiation with the second user before joining the virtual dialog space) and "0 waiting" experiences are brought to the second user.

The specific first user may also be a user that plays a specific role in a specific plant, for example, the first user may be a captain, so that the second user, as a buyer, may directly conduct a direct negotiation with the captain of the plant, thereby meeting some requirements of the second user, such as making a decision related to purchase during the negotiation.

In addition, during specific implementation, more function options can be provided based on the virtual dialog space page, so that both parties can obtain more information through the function options in the negotiation communication process based on the virtual dialog space. For example, the two parties can interact with key information such as qualification, commodity and the like, the first user can view purchasing information of the second user in detail and recommend matched commodities to the second user, and the second user can view materials submitted by the first user, including a commodity list, sample materials, production line video streams and the like. In addition, the two parties can also carry out contract making during negotiation, even can carry out ordering operation, and the like.

By the aid of the method, an immersive and real online inquiry and inquiry experience can be provided for the second user, an efficient and favorable remote negotiation tool is provided for a factory, and new business scene opportunities can be created based on the tool.

From the system architecture perspective, referring to fig. 1, the embodiment of the present application may provide an instant negotiation function module in an e-commerce information system of B2B mode, which may include a server, a factory version client, and a buyer version client. The first user opens the virtual dialogue space through the factory edition client, and after the virtual dialogue space is opened, the page of the virtual dialogue space can be kept in a front-end display state in the terminal equipment, and the first user can keep in front of the terminal equipment and wait for the second user to come to consult. If the video mode is supported for conversation, a camera, a microphone, a loudspeaker and the like of the terminal equipment can be kept in an open state. In the process, the server can preferentially display the factory information which is created with the virtual dialog space and is kept in a waiting state (online) online in real time, and can provide an operation control for adding into the virtual dialog space in a page corresponding to a specific factory. Alternatively, an operation control for joining a virtual dialog space may also be provided in an IM (instant messaging) page with the plant, and so on. After the second user joins the virtual dialogue space of a certain factory, the specific information can reach the first user in real time, and the first user can be prompted in a voice mode, a bubble mode and the like during specific implementation. Thereafter, the second user may engage in a negotiation with the first user on the fly, including conducting a video conversation or the like. Meanwhile, the server can update the virtual dialog space of the factory to an occupied state (trapping), so that other second users are prevented from joining the virtual dialog space. Thereafter, if the second user exits the virtual dialog space, the virtual dialog space may be restored to a live online in-guest state (online) so that other second users may join the virtual dialog space. If the first user closes the virtual dialog space, the virtual dialog space may be switched to an offline state (offline).

In addition, the server can also store various materials related to the factory and the second user, for example, including commodity materials, sample materials, factory materials, production line materials, purchase information materials provided by the second user, and the like, which can be provided by the factory. Based on the materials, corresponding function options can be respectively provided in the virtual dialog space pages of the first user and the second user, so that the two parties can obtain more information about the other party through the function options in the negotiation process. The information can help the two parties to communicate the requirements, establish trust and the like. Additionally, contract formulation may be performed directly based on such virtual conversation space (e.g., communication while confirming various matters in the contract), ordering (ordering may be performed by a second user for taking a sample, or the first user may assist the second user in ordering), and so on.

The following describes in detail specific implementations provided in embodiments of the present application.

Specifically, an embodiment of the present application first provides a method for implementing communication between users, and referring to fig. 2, the method may specifically include:

s201: and starting a virtual dialog space according to a request submitted by a first user at the factory side, and determining the identifier of the virtual dialog space.

A first user at the factory side may request to open a virtual conversation space in a merchant version client (or workstation) provided by the system, which may specifically include a video chat room, for example. Correspondingly, the server can create a corresponding virtual dialog space and generate a unique identifier for the virtual dialog space.

In the specific implementation, when the virtual dialog space is opened, the cover video, the picture, the title and the like of the virtual dialog space can be further defined, so that the second user is attracted to join. After opening, the online status of the virtual conversation space may be presented to a second user of the foreground.

S202: and determining whether the virtual dialog space is in a real-time online guest waiting state or not by monitoring the state of the terminal equipment side associated with the first user in real time.

In order to ensure that the second user obtains deterministic instant communication experience (including inquiry and the like), and avoid the condition that the factory side is in a line state, the server side can also monitor the state of the terminal equipment side associated with the first user in real time to determine whether the virtual conversation space is on line in real time, and can provide communication service for the second user in real time. For example, in a specific implementation, it may be determined whether the terminal device continuously performs foreground display on the page of the virtual dialog space, and the portrait may be continuously monitored in front of the terminal device, and if so, it may be determined that the virtual dialog space is online in real time, and a communication service may be provided for the second user in real time. In specific implementation, if it is monitored that no one is on duty in front of the terminal device, the virtual dialog space can be automatically closed for the factory.

S202: when providing factory information to a second user as a buyer, providing an operation control for joining the virtual dialog space for a factory which is opened and is in a real-time online in-customer state.

After the virtual dialog space is created on the particular plant side, the presence information for the virtual dialog space may be provided to the second user if the virtual dialog space is in a real-time online state. Specifically, the online information of such a virtual dialog space may be provided when providing the factory information to the second user as the buyer. And for the factory which has opened the virtual dialog space and is in a real-time online guest waiting state, providing an operation control for joining the virtual dialog space to a second user. The in-guest state of the real-time online means that the virtual dialog space is online in real time and is in the guest, and the real-time online state may be determined according to the state of the first user terminal device, for example, as described above, if the first user terminal device displays the page of the virtual dialog space in the foreground and the first user is on duty in front of the terminal device, the virtual dialog space is online in real time. Regarding the guest, the determination may be made according to whether a second user has joined the real-time online virtual dialog space, and if the second user has not joined the virtual dialog space, the virtual dialog space is in the guest state. Therefore, the real-time online waiting state may refer to a state in which a page of a virtual dialog space is shown in the foreground in a terminal device of a first user, the first user is on duty in front of the terminal device, and no second user joins the virtual dialog space currently.

In particular, when providing an operation control for joining the virtual dialog space to a second user, there may be a plurality of opportunities. For example, when providing an aggregated page including a plurality of pieces of factory information to a second user as a buyer, for a factory that has opened a virtual dialog space and is in a real-time online in-flight state, an operation control for joining the virtual dialog space may be provided. The specific aggregated page may include a factory search result page, a factory recommendation page, or a channel page provided by the functions of "factory leader online" and the like provided in the embodiments of the present application. In specific implementation, the information of the factory which has opened the virtual dialog space and is in the real-time online guest waiting state can be preferentially displayed in the aggregation page, and the operation control for adding into the virtual dialog space is provided. For example, as shown in fig. 3, in the process of presenting a plurality of pieces of plant information in the "factory leader online" channel page, an operation control in the word "interview room" shown at 31 may be provided for a plant in the on-going state of a customer who has opened a virtual dialog space and is online in real time.

Or, if a certain factory has opened a virtual dialog space and is in a real-time online guest waiting state, an operation control for adding the virtual dialog space may also be provided in a factory information page such as a "factory business card" provided for the factory. For example, as shown in fig. 4, it is a "factory business card" page of a certain factory, and is mainly used to introduce information such as the name, address, and main business goods of the factory. In an embodiment of the present application, an operation control for joining the virtual dialog space, such as a button for "go to talk room" typeface illustrated at fig. 41, or the like, may also be provided in the page. Thus, when the second user browses such a "factory business card" page, the second user may also choose to join the virtual dialog space for the corresponding factory.

In addition, since a specific e-commerce system usually provides a traditional IM-type communication tool for a user, so that an IM session can be performed between a factory and a buyer, in the embodiment of the present application, if a certain factory has opened a virtual session space and is in a real-time online guest waiting state, an operation control for joining in the factory virtual session space can be provided in the IM tool. For example, the operation control may be specifically shown in an address book at an information entry corresponding to the factory. Alternatively, the operational control may also be presented at the avatar of the first user on the factory side. Alternatively, the operational control may also be presented in a dialog window interface between the second user and the plant party, and so on. Similarly, an operation control for joining the virtual dialog space can be provided in a "customer service" message-related interface provided by the e-commerce system for the user, and so on.

The specific first user may generally be a person who plays a certain role in a specific factory, for example, a plant leader or other person with a relatively high decision authority, and the like. In this case, in the process of specifically providing the operation control, the role information of the first user may be displayed to the second user, and of course, the server may also check the authenticity and the like of the identity of the first user in advance through a plurality of means, so as to improve the trust feeling of the buyer on the first user.

S203: and after receiving a request which is submitted by a second user through an operation control and added into the virtual dialog space, providing the identification of the virtual dialog space for a client associated with the second user so that the second user can communicate with the first user through a page of the virtual dialog space.

In the process of browsing the plant information, if a specific plant needs to be queried, etc., a second user may initiate a request through an operation control corresponding to the plant and used for joining the virtual dialog space, and then the server may provide an identifier of the virtual dialog space to a client associated with the second user, so that the client associated with the second user may join the virtual dialog space. Then, because the first user side is in a real-time online guest waiting state, a message of the specific second user joining the virtual dialog space can reach the first user in real time, and the first user can communicate with the second user in real time. In specific implementation, when a second user joins a virtual dialog space of a certain first user, the server can also broadcast prompt information such as 'buyer comes in and please pay attention to reception' and the like for the first user through voice, and can also display buyer information for a certain time length, so that a factory has a preliminary negotiation target. After the second user enters the virtual conversation space, the second user may be provided with information on the speaker, the plant, the location, the company name, the plant marketing point, etc., and so on.

It should be noted that, in this embodiment of the present application, in the process of adding the second user to the specific virtual dialog space, the signaling exchange procedure may be simplified, specifically, the process of "three-way handshake" may be eliminated, and the identifier of the virtual dialog space is directly provided to the second user client, that is, the second user may be added to the virtual dialog space, so as to accelerate conference joining, quickly respond, and optimize the negotiation experience.

In addition, in this embodiment of the present application, a one-to-one private communication environment may be provided between the first user and the second user, and in order to achieve this purpose, after the second user joins the virtual dialog space, the state of the virtual dialog space may be updated to an occupied state, so that the virtual dialog space only provides a service for the second user before the second user exits the virtual dialog space. After the second user exits the virtual dialog space, the virtual dialog space may be switched back to a real-time online guest waiting state. In the foreground page, the change of the virtual dialog space state can also be reflected. For example, when the virtual dialog space is in a real-time online guest waiting state, the operation control in the specific page is in an operable state, the displayed file can be "go to negotiation room", and when the virtual dialog space is in an occupied state, the displayed file can be "please leave a message in negotiation", and so on. That is, if there is already a second user entering a virtual dialog space, then other second users cannot enter the virtual dialog space any more, but may leave a message for the first user.

As described above, in the embodiment of the present application, a specific first user may be associated with role information that is assumed in the target plant, and when an operation control for joining the virtual dialog space is provided in a page, the role information associated with the first user may also be provided, so that a second user knows the identity of the first user, and thus can roughly know what decision authority the second user has, and then perform more targeted inquiry. In addition, for some relatively large factories and the like, or for a second user with a relatively large required item size, it may be necessary to make a decision by multiple roles on the factory side together, or to provide a decision scheme, at this time, an operation control for adding a third user may be provided in the virtual dialog space page of the first user, where the third user is a user who plays another role in the target factory. After receiving the operation request of the first user through the operation control, the operation control for joining the virtual dialog space page can be provided for the client associated with the third user, so that the third user can join the virtual dialog space page and provide service for the second user together with the first user. That is, if necessary, a plurality of users on the factory side can provide services for the same second user, and a many-to-one service mode on the factory side and the buyer side is realized.

By the method provided by the embodiment of the application, after the first user creates the virtual dialog space, the virtual dialog space can be in an online state, that is, the first user is in a state of waiting for the second user to inquire before, and does not need to wait for the first user to answer after the second user initiates a call, and does not need to go through an offline notification process, so that deterministic and '0-waiting' communication experience can be provided for the second user.

In an optional implementation manner, function options may be provided based on a page of the virtual dialog space, so that the first user and the second user obtain more information through the function options in the process of communicating through the virtual dialog space. Of course, the function options specifically provided for the first user may be different from the function options provided for the second user, and the functions implemented correspondingly are also different. For example, the second user may express his appeal more accurately through these functional options, through which the first user may present his plant strength, sample quality, production line size, recommended goods, etc. to the second user. In addition, the qualification of both parties can be verified, and a stronger trust relationship is established. Even through the screen sharing technology and the like, the two parties can communicate and draw up the contract, and the determination of various contract contents including style, price, scale, delivery deadline, logistics information and the like can be completed in the online communication process, so that the generation efficiency of the contract is improved. In addition, the second user can also place orders directly during the session (of course, the order is generally for the sample), and the first user can also make digital service recommendations for the second user, including order following, goods inspection, and the like.

The receiving content corresponding to the specific function option may include: and providing the material by the first user or the second user, and generating the content after the system performs auditing. That is, after some materials are submitted by a certain factory, the materials can be sent to a second user at an appropriate time in the process of online communication with the second user, so that the second user can watch and listen to the explanation, including directly watching a production line for the second user and a real-time video of a part of processes, or if a camera and the like are arranged on the production line, the video stream on the production line can be pulled over and displayed to the second user in a virtual conversation space page. The material can be checked in advance in the system, so that the specific material can obtain endorsements of the system, and the trust of the second user on the material is improved.

Additionally, the functional options provided to the second user may also include a functional option for viewing a list of items associated with the target plant. Correspondingly, the server may further provide an interactive capability for the scene, specifically, the server may determine a target commodity selected by the second user in the commodity list, and provide the information that the second user is viewing the target commodity to the first user. For example, a prompt may be popped up in the virtual dialog space page of the first user, "the buyer is asking you for a certain commodity", so that the two parties can communicate with each other for the same commodity, and a series of problems caused by asymmetric information are avoided.

After the negotiation is finished, the second user can also collect, pay attention to the factory and the like, so that a private domain relationship is established between the second user and the factory, for example, the second user becomes a fan of the factory, and a subsequent factory can perform targeted operation on the fan.

In a specific implementation manner, the function options may be implemented in a tool-based manner, at this time, buttons of the function options may be provided in virtual dialog space pages of both parties, and a user may trigger a specific function by clicking a specific button or the like. For example, as shown in fig. 5(a), a plurality of functional options may be exhibited at a position such as the bottom of the virtual dialog space page of the second user, including "factory information", "entire goods", "attention to factory", and the like. Certainly, in the specific implementation, if the number of the specific function options is large, the function options can be aggregated in the form of a toolbar and the like, the toolbar can be in a closed state in a default state, and when a user needs to acquire more information, the toolbar can be clicked to display a plurality of selectable function options for the user to select. After a function option is selected, the supporting content corresponding to the specific function option can be displayed in the form of a floating layer of a virtual dialog space page and the like. For example, after clicking on the "plant information" option in FIG. 5(A), a floating layer may be presented as shown in FIG. 5(B), where detailed introductory information about a particular plant may be presented. After clicking on the "all items" option in FIG. 5(A), a floating floor may be presented as shown in FIG. 5(C), in which a list of items that may be provided by the plant is presented. In addition, the second user may also receive information of the goods recommended to him by the first user, for example, as shown in fig. 5(D), the "factory is recommending the following items of 3 money to you" may be shown in the floating layer, and so on.

In addition, as shown in fig. 6(a), the virtual dialog space page of the first user may also exhibit functional options such as "view buyer", "push merchandise", "flip camera", and the like. When the specific function option is triggered, the stub content can be displayed in a floating layer mode and the like. For example, after clicking "push merchandise," a list of items for the plant may be displayed in the floating floor, as shown in fig. 6(B), from which the first user may select one or more items and push to the second user by triggering the "push" option. In addition, when the second user is viewing a certain commodity of the factory, the information of the commodity being viewed by the second user can be notified to the second user in a floating layer mode. For example, as shown in fig. 6(C), it may be mentioned that "the buyer is asking you for the following items of 3", and so on.

It should be noted here that, in practical applications, various specific functional options may not be implemented at one time, but implemented in batches. If pure client technology is used, each time a new functionality option is added, it means that a new client version needs to be released. In the embodiment of the present application, the interaction between the first user client and the second user client is involved, so that the compatibility problem between the client version of the first user and the client version of the second user is faced. For example, if a first user has updated a client to the latest version, it can provide the function of pushing goods to a second user, but the second user's client is still a older version and does not support the goods pushing function. At this time, if the first user pushes the commodity information to the second user, the second user may not receive the relevant information, and may even make an error. To this end, in the embodiment of the present application, a function hierarchy may also be implemented in the virtual dialog space page, that is, an H5 (standard language describing web pages) function layer is implemented in the virtual dialog space container, so that specific material contents can be presented in the form of an H5 page. Since the H5 page does not involve the problem of version updates, the problem of incompatibility of old and new versions of messages can be resolved, ensuring efficient presentation of negotiated content material.

For example, in the case of implementing the H5 function layer in the virtual dialog space container as described above, a specific interaction flow may be as shown in fig. 7. First, the virtual dialog space container may perform state synchronization to the H5 functional layer, and then the H5 functional layer may perform user interface update (UpdateUI); after receiving the user operation, the H5 functional layer may invoke a Jsbridge interface (which may implement bidirectional communication between the Native local end and the Web end) of the virtual dialog space container, and the virtual dialog space container invokes the interactive popup layer. And after receiving the user operation, the interactive bomb layer calls the Jsbridge interface of the virtual dialog space container, the virtual dialog space container carries out event synchronization to the H5 functional layer, the H5 functional layer carries out event processing, then the Jsbridge interface of the virtual dialog space container is called again, the virtual dialog space container calls the interactive bomb layer again, and the like.

In summary, according to the embodiment of the present application, a first user on the factory side may open a virtual dialog space and maintain an online guest, and when providing factory information to a second user as a buyer, an operation control for joining the virtual dialog space may be provided for a factory that has opened the virtual dialog space and is in a real-time online guest state. Therefore, after a request submitted by a second user through the operation control for joining the virtual dialog space is received, the identification of the virtual dialog space can be provided for the client side associated with the second user, and the second user can join the virtual dialog space, so that instant communication with the first user is realized. By the method, after the first user creates the virtual dialog space, the virtual dialog space can be in an online state, that is, the first user is in a state of waiting for the second user to inquire the disk, the second user does not need to wait for the first user to answer the disk after initiating a call, and an offline notification flow does not need to be taken, so that a deterministic and '0-waiting' communication experience can be provided for the second user.

It should be noted that, in the embodiments of the present application, the user data may be used, and in practical applications, the user-specific personal data may be used in the scheme described herein within the scope permitted by the applicable law, under the condition of meeting the requirements of the applicable law and regulations in the country (for example, the user explicitly agrees, the user is informed, etc.).

Corresponding to the foregoing method embodiment, an embodiment of the present application further provides an apparatus for implementing communication between users, and referring to fig. 8, the apparatus may include:

a virtual dialog space identifier determining unit 801, configured to open a virtual dialog space according to a request submitted by a first user on a factory side, and determine an identifier of the virtual dialog space;

an operation control providing unit 802, configured to provide, when providing factory information to a second user as a buyer, an operation control for joining a virtual dialog space for a factory that has opened the virtual dialog space and is in a real-time online in-customer state;

the virtual dialog space identifier providing unit 803 is configured to, after receiving a request, submitted by a second user through an operation control, to join the virtual dialog space, provide an identifier of the virtual dialog space to a client associated with the second user, so that the second user can communicate with the first user through a page of the virtual dialog space.

In a specific implementation, the apparatus may further include:

and the state monitoring unit is used for judging whether the page of the virtual conversation space is continuously displayed in the foreground in the terminal equipment or not by monitoring the state of the terminal equipment side associated with the first user, and continuously monitoring the portrait in front of the terminal equipment so as to determine whether the virtual conversation space is online in real time or not and provide communication service for a second user in real time.

The operation control providing unit may specifically be configured to:

Wherein, the device can also include:

and the state updating unit is used for updating the state of the virtual dialog space to an occupied state after the second user joins the virtual dialog space, so that the virtual dialog space only provides service for the second user before the second user exits the virtual dialog space.

In addition, the status updating unit may be further configured to:

at this time, the operation control providing unit may be further configured to:

In addition, the apparatus may further include:

a second control providing unit, configured to provide, in the virtual dialog space page of the first user, an operation control for adding a third user, where the third user is a user who plays another role in the target plant;

and a third control providing unit, configured to provide, after receiving the operation request of the first user through the operation control, an operation control for joining the virtual dialog space page to a client associated with the third user, so that the third user joins the virtual dialog space page, and provides a service for the second user together with the first user.

In addition, the apparatus may further include:

and the function option providing unit is used for providing function options based on the page of the virtual dialog space so that the first user and the second user can acquire more information through the function options in the process of communicating through the virtual dialog space.

the apparatus may further include:

and the first information interaction unit is used for determining the target commodity selected by the second user in the commodity list and providing the information that the second user views the target commodity for the first user.

the apparatus may further include:

and the second information interaction unit is used for providing the commodity information which is selected and pushed by the first user to a client of the second user for display.

And a Web language-based functional layer can be realized in the Native container corresponding to the virtual dialog space, so that the received content corresponding to the functional option can be interactively displayed through the Native container and the Web language-based functional layer.

In addition, the present application also provides a computer readable storage medium, on which a computer program is stored, which when executed by a processor implements the steps of the method described in any of the preceding method embodiments.

And an electronic device comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the steps of the method of any of the preceding method embodiments.

Fig. 9 schematically shows an architecture of an electronic device, which may specifically include a processor 910, a video display adapter 911, a disk drive 912, an input/output interface 913, a network interface 914, and a memory 920. The processor 910, the video display adapter 911, the disk drive 912, the input/output interface 913, and the network interface 914 may be communicatively connected to the memory 920 via a communication bus 930.

The processor 910 may be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more Integrated circuits, and is configured to execute related programs to implement the technical solution provided by the present Application.

The Memory 920 may be implemented in the form of a ROM (Read Only Memory), a RAM (Random Access Memory), a static storage device, a dynamic storage device, or the like. The memory 920 may store an operating system 921 for controlling the operation of the electronic device 900, a Basic Input Output System (BIOS) for controlling low-level operations of the electronic device 900. In addition, a web browser 923, a data storage management system 924, a communication and communication processing system 925 and the like may be stored. The communication processing system 925 may be an application program for implementing the operations of the foregoing steps in this embodiment. In summary, when the technical solution provided in the present application is implemented by software or firmware, the relevant program code is stored in the memory 920 and invoked by the processor 910 for execution.

The input/output interface 913 is used to connect the input/output module to realize information input and output. The i/o module may be configured as a component in a device (not shown) or may be external to the device to provide a corresponding function. The input devices may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output devices may include a display, a speaker, a vibrator, an indicator light, etc.

The network interface 914 is used for connecting a communication module (not shown in the figure) to implement communication interaction between the present device and other devices. The communication module can realize communication in a wired mode (such as USB, network cable and the like) and also can realize communication in a wireless mode (such as mobile network, WIFI, Bluetooth and the like).

The bus 930 includes a path to transfer information between the various components of the device, such as the processor 910, the video display adapter 911, the disk drive 912, the input/output interface 913, the network interface 914, and the memory 920.

It should be noted that although the above-mentioned devices only show the processor 910, the video display adapter 911, the disk drive 912, the input/output interface 913, the network interface 914, the memory 920, the bus 930 and so on, in a specific implementation, the device may also include other components necessary for normal operation. Furthermore, it will be understood by those skilled in the art that the apparatus described above may also include only the components necessary to implement the solution of the present application, and not necessarily all of the components shown in the figures.

From the above description of the embodiments, it is clear to those skilled in the art that the present application can be implemented by software plus necessary general hardware platform. Based on such understanding, the technical solutions of the present application may be essentially or partially implemented in the form of a software product, which may be stored in a storage medium, such as a ROM/RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the method according to the embodiments or some parts of the embodiments of the present application.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

The method, the device and the electronic equipment for realizing communication between users provided by the application are introduced in detail, and a specific example is applied in the text to explain the principle and the implementation of the application, and the description of the above embodiment is only used for helping to understand the method and the core idea of the application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific embodiments and the application range may be changed. In view of the above, the description should not be taken as limiting the application.

Claims

1. A method for enabling communication between users, comprising:

2. The method of claim 1, further comprising:

3. The method of claim 1,

the providing an operation control for joining the virtual dialog space includes:

4. The method of claim 1, further comprising:

5. The method of claim 4, further comprising:

6. The method of claim 1,

the first user is also associated with role information to be played in the target plant;

the method further comprises the following steps:

7. The method of claim 1, further comprising:

providing an operation control for adding a third user in the virtual dialog space page of the first user, wherein the third user is a user who plays other roles in the target plant;

8. The method of any one of claims 1 to 7, further comprising:

and providing functional options based on the page of the virtual dialog space, so that the first user and the second user can acquire more information through the functional options in the process of communicating through the virtual dialog space.

9. The method of claim 8,

the adapting content corresponding to the function options comprises: and providing the material by the first user or the second user, and generating the content after the system performs auditing.

10. The method of claim 8,

the function options provided to the second user comprise function options for viewing the target factory-associated item list;

the method further comprises the following steps:

11. The method of claim 8,

the method further comprises the following steps:

12. An apparatus for enabling communication between users, comprising:

13. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 11.

14. An electronic device, comprising:

one or more processors; and

a memory associated with the one or more processors for storing program instructions that, when read and executed by the one or more processors, perform the steps of the method of any of claims 1 to 11.