CN114492436A - Processing method, device and system for auditing interview information - Google Patents
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- 238000003672 processing method Methods 0.000 title claims abstract description 19
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Abstract
The invention provides a processing method, a device and a system for auditing interview information, wherein the processing method comprises the following steps: acquiring voice information of an audit interview in real time; separating roles of the voice information, and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; determining the position of the voice information in a document; converting the voice information into text information; performing word segmentation processing on the text information to obtain a plurality of word segments corresponding to the text information; extracting keywords corresponding to the text information from a plurality of word segments contained in the text information; storing the keywords corresponding to the text information to the storage position corresponding to the position determined in the step S3; and displaying the document. The scheme improves the processing efficiency of the audit interview information, improves the reliability of the audit report and facilitates the utilization of audit data.
Description
Technical Field
The invention relates to the technical field of information processing, in particular to a processing method, a device and a system for auditing interview information.
Background
The current processing method of the audit interview information mainly comprises the following steps: the auditing personnel perform auditing interview with the audited personnel by referring to interview items in a record table of the auditing interview, respectively record the content of the auditing interview under each interview item, and after the auditing interview is finished, the auditing personnel perform manual analysis according to the record table to obtain the result of the auditing interview. However, current methods of processing audit interview information are inefficient.
Disclosure of Invention
The invention provides a processing method, a device and a system for auditing interview information, and aims to solve the technical problem of low efficiency of the processing method for auditing interview information.
In order to solve the technical problem, the invention provides a processing method of audit interview information, which comprises the following steps:
s1, acquiring voice information of the audit interview in real time;
s2, separating the roles of the voice information, and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; executing S3 if the voice information is the voice information of the auditor, executing S4 if the voice information is the voice information of the audited person;
s3, determining the position of the voice information in the document;
s4, converting the voice information into text information;
s5, performing word segmentation processing on the text information to obtain a plurality of word segments corresponding to the text information;
s6, extracting keywords corresponding to the text information from a plurality of participles contained in the text information;
s7, storing the keywords corresponding to the text information to the storage position corresponding to the position determined in S3;
and S8, displaying the document.
Optionally, the step S8 is followed by the following steps:
and S9, comparing and analyzing the document with a pre-stored standard document to obtain an auditing result corresponding to the document.
Optionally, the document includes a table, where the table includes a plurality of items, each item corresponds to a storage space, and the storage space is used for storing the keywords extracted in S6.
Optionally, the document further comprises a user portrait, and the user portrait comprises the name and the number of the audited person and the auditing result.
The invention also provides a processing device for auditing interview information, which comprises the following modules:
the acquisition module is used for acquiring voice information of the audit interview in real time;
the role separation module is used for carrying out role separation on the voice information and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; if the voice information is the voice information of the auditor, the determining module determines the position of the voice information in the document, and if the voice information is the voice information of the audited person, the voice transcription module converts the voice information into text information;
the word segmentation processing module is used for carrying out word segmentation processing on the text information to obtain a plurality of words corresponding to the text information;
the element extraction module is used for extracting keywords corresponding to the text information from a plurality of participles contained in the text information;
the storage module is used for storing the keywords corresponding to the text information to the storage position corresponding to the position determined by the determination module;
a display module for displaying the document.
Optionally, the processing apparatus for auditing interview information further includes a comparison and analysis module, where the comparison and analysis module is configured to compare and analyze the document with a pre-stored standard document, and obtain an auditing result corresponding to the document.
The invention also discloses a processing system for auditing interview information, which comprises an application layer, a convergence layer and a basic capability layer;
the convergence layer is used for acquiring voice information of the audit interview in real time;
the basic capability layer is used for separating roles of the voice information and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; if the voice information is the voice information of the auditor, the basic capability layer determines the position of the voice information in the document, and if the voice information is the voice information of the audited person, the basic capability layer converts the voice information into text information;
the basic capability layer is used for performing word segmentation processing on the text information to acquire a plurality of words corresponding to the text information;
the basic capability layer is used for extracting keywords corresponding to the text information from a plurality of word segments contained in the text information;
the basic capability layer is used for storing the keywords corresponding to the text information to the storage position corresponding to the position determined by the determination module;
the application layer is used for displaying the document.
The processing method, device and system for auditing interview information provided by the invention have the following beneficial effects:
1. the processing efficiency of audit interview information is improved. The original processing mode of the audit interview information is mainly completed in a manual processing mode, and an audit report cannot be formed at the first time after the audit is finished. According to the scheme, the audit report is formed through real-time intelligent voice processing and text processing, and the result of the audit report is output when the audit is finished. The audit report is changed from the original post-processing to the current real-time processing.
2. The reliability of the audit report is improved. The original auditing mode is mainly completed by mutual manual supervision, and risks of tampering, emotional deviation and the like exist in the auditing process. The audit result is collected and output in real time, and for machine participation in the whole audit process, if manual modification is performed, the system can keep records, so that the result is reliable and real.
3. The audit data is convenient to use. The original auditing mode mainly carries out the record summary of document through the document mode of surviving, and data call, inquiry, trace back are inconvenient. The scheme is convenient to call and analyze data at any time through a structured data flow.
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Fig. 1 is a schematic flowchart of a processing method for auditing interview information according to an embodiment of the present invention.
Detailed Description
To make the objects, advantages and features of the present invention clearer, a method, an apparatus and a system for processing audit visit information according to the present invention are described in further detail below with reference to the accompanying drawings. It is to be noted that the drawings are in a very simplified form and are not to precise scale, which is merely for the purpose of facilitating and distinctly claiming the embodiments of the present invention.
As shown in fig. 1, the present embodiment provides a processing method for auditing interview information, including the following steps:
s1, acquiring voice information of the audit interview in real time; the voice information in the auditing process can be acquired in real time through the microphone;
s2, separating the roles of the voice information, and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; executing S3 if the voice information is the voice information of the auditor, executing S4 if the voice information is the voice information of the audited person; the role separation algorithm engine can compare the voice information acquired in real time with the pre-stored voice information, so as to judge whether the voice information is the voice information of an auditor or the voice information of an audited person;
s3, determining the position of the voice information in the document; each voice message of an auditor can correspond to an interview project, one document can contain a plurality of interview projects, and a blank interval for storing keywords corresponding to the voice message of the audited person is arranged below each interview project;
s4, converting the voice information into text information; wherein the voice information can be converted into text information by a voice recognition engine;
s5, performing word segmentation processing on the text information to obtain a plurality of word segments corresponding to the text information; the text information can be subjected to word segmentation processing through a semantic understanding engine;
s6, extracting keywords corresponding to the text information from a plurality of participles contained in the text information; the key words corresponding to the text information can be extracted through an entity element extraction engine;
s7, storing the keywords corresponding to the text information to the storage position corresponding to the position determined in S3; wherein each interview item in the document can be immediately below a storage location;
and S8, displaying the document. Wherein the document may be displayed via a display screen.
The processing method for auditing interview information provided by the embodiment has the following beneficial effects:
1. the processing efficiency of audit interview information is improved. The original processing mode of the audit interview information is mainly completed in a manual processing mode, and an audit report cannot be formed at the first time after the audit is finished. According to the scheme, the audit report is formed through real-time intelligent voice processing and text processing, and the result of the audit report is output when the audit is finished. The audit report is changed from the original post-processing to the current real-time processing.
2. The reliability of the audit report is improved. The original auditing mode is mainly completed by mutual manual supervision, and risks of tampering, emotional deviation and the like exist in the auditing process. According to the scheme, the audit results are collected and output in real time, machines participate in the whole audit process, and if workers participate in the audit process, the system can keep records, so that the results are reliable and real.
3. The audit data is convenient to use. The original auditing mode mainly carries out the record summary of document through the document mode of surviving, and data call, inquiry, trace back are inconvenient. The scheme is convenient to call and analyze data at any time through a structured data flow.
Optionally, the method further includes the following steps after S8:
and S9, comparing and analyzing the document with a pre-stored standard document to obtain an auditing result corresponding to the document. The standard document can be an audit judgment standard, and the document and the standard document are compared and analyzed to obtain an audit result corresponding to the document. The processing method for auditing interview information provided by this embodiment can perform further comparative analysis on the document to obtain an auditing result corresponding to the document.
Optionally, the document includes a table, where the table includes a plurality of items, each item corresponds to a storage space, and the storage space is used for storing the keywords extracted in S6. The document is displayed in a form of a table, so that auditors can conveniently check the document.
Optionally, the document further comprises a user portrait, and the user portrait comprises the name and the number of the audited person and the auditing result. Through user portrait data analysis, form unique staff data analysis, can be used to follow-up audit flow regulation optimization, staff care etc. multiple aspect.
Based on the same technical concept as the processing method of the interview information, the embodiment further provides a processing device of the audit interview information, which comprises the following modules:
the acquisition module is used for acquiring voice information of the audit interview in real time;
the role separation module is used for carrying out role separation on the voice information and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; if the voice information is the voice information of the auditor, the determining module determines the position of the voice information in the document, and if the voice information is the voice information of the audited person, the voice transcription module converts the voice information into text information;
the word segmentation processing module is used for carrying out word segmentation processing on the text information to obtain a plurality of words corresponding to the text information;
the element extraction module is used for extracting keywords corresponding to the text information from a plurality of participles contained in the text information;
the storage module is used for storing the keywords corresponding to the text information to the storage position corresponding to the position determined by the determination module;
a display module for displaying the document.
The processing device for auditing interview information provided by the embodiment has the following beneficial effects:
1. the processing efficiency of audit interview information is improved. The original processing mode of the audit interview information is mainly completed in a manual processing mode, and an audit report cannot be formed at the first time after the audit is finished. According to the scheme, the audit report is formed through real-time intelligent voice processing and text processing, and the result of the audit report is output when the audit is finished. The audit report is changed from the original post-processing to the current real-time processing.
2. The reliability of the audit report is improved. The original auditing mode is mainly completed by mutual manual supervision, and risks of tampering, emotional deviation and the like exist in the auditing process. The audit result is collected and output in real time, and for machine participation in the whole audit process, if manual modification is performed, the system can keep records, so that the result is reliable and real.
3. The audit data is convenient to use. The original auditing mode mainly carries out the record summary of document through the document mode of surviving, and data call, inquiry, trace back are inconvenient. According to the scheme, the data flow is structured, and the data can be conveniently called and analyzed at any time.
Optionally, the processing apparatus for auditing interview information further includes a comparison and analysis module, where the comparison and analysis module is configured to compare and analyze the document with a pre-stored standard document, and obtain an auditing result corresponding to the document. The processing device for auditing interview information provided by this embodiment can perform further comparative analysis on the document to obtain an auditing result corresponding to the document.
Based on the same technical concept as the processing method of the interview information, the embodiment also provides a processing system of the audit interview information, which comprises an application layer, a convergence layer and a basic capability layer; the application layer has the functions of interview control, user management, report presentation, risk portrait presentation and the like; the convergence layer has the functions of data acquisition, task editing, task control, data processing, load balancing and the like; the basic capability layer comprises a role separation algorithm engine, a voice recognition engine, a semantic understanding engine, an entity element extraction engine and a database;
the convergence layer is used for acquiring voice information of the audit interview in real time;
the basic capability layer is used for separating roles of the voice information and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; if the voice information is the voice information of the auditor, the basic capability layer determines the position of the voice information in the document, and if the voice information is the voice information of the audited person, the basic capability layer converts the voice information into text information;
the basic capability layer is used for performing word segmentation processing on the text information to obtain a plurality of words corresponding to the text information;
the basic capability layer is used for extracting keywords corresponding to the text information from a plurality of word segments contained in the text information;
the basic capability layer is used for storing the keywords corresponding to the text information to the storage position corresponding to the position determined by the determination module;
the application layer is used for displaying the document.
The embodiment also provides a processing system for auditing interview information, which comprises an application layer, a convergence layer and a basic capability layer; the application layer carries out structured display on the related data processed by the convergence layer according to auditing interview requirements, generates auditing subject comparative analysis and images of audited personnel users, and is convenient for personnel to use and trace data. The convergence layer mainly completes data acquisition and summarization processing, and summarizes and forwards original audio of audit interviews to an engine of the basic capability layer through a data acquisition interface for processing; the basic capability layer comprises the bottom basic capabilities of a role separation algorithm engine, a voice recognition engine, a semantic understanding engine, an entity element extraction engine and the like.
The use process of the processing system for the audit interview information is as follows:
1. when the interview starts, real-time recording transcription is triggered, the interview recording is picked up through an interview microphone, a role separation algorithm is adjusted, and the role separation of the auditors and audited personnel speaking is realized.
2. Through a natural language understanding technology, semantic processing is carried out on the content in the interviewing process by combining a semantic understanding engine, training of an entity element extraction engine is completed according to a standard recording template and historical data of an audit interview, and the entity element extraction engine automatically extracts entity element information needing to be recorded into structured data from a text.
3. The system completes the comparison and analysis of the preliminary audit subject and the user portrait of the audited personnel by combining the extracted information, and performs risk assessment on the audited personnel by combining the audit wind control scoring requirement to complete the audit risk portrait.
In summary, the processing method, device and system for auditing interview information provided by the invention have the following beneficial effects:
1. the processing efficiency of audit interview information is improved. The original processing mode of the audit interview information is mainly completed in a manual processing mode, and an audit report cannot be formed at the first time after the audit is finished. According to the scheme, the audit report is formed through real-time intelligent voice processing and text processing, and the result of the audit report is output when the audit is finished. The audit report is changed from the original post-processing to the current real-time processing.
2. The reliability of the audit report is improved. The original auditing mode is mainly completed by mutual manual supervision, and risks of tampering, emotional deviation and the like exist in the auditing process. The audit result is collected and output in real time, and for machine participation in the whole audit process, if manual modification is performed, the system can keep records, so that the result is reliable and real.
3. The audit data is convenient to use. The original auditing mode mainly carries out the record summary of document through the document mode of surviving, and data call, inquiry, trace back are inconvenient. The scheme is convenient to call and analyze data at any time through a structured data flow.
The above description is only for the purpose of describing the preferred embodiments of the present invention, and is not intended to limit the scope of the present invention, and any variations and modifications made by those skilled in the art based on the above disclosure are within the scope of the present invention.
Claims (7)
1. A processing method for auditing interview information is characterized by comprising the following steps:
s1, acquiring voice information of the audit interview in real time;
s2, separating the roles of the voice information, and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; executing S3 if the voice information is the voice information of the auditor, executing S4 if the voice information is the voice information of the audited person;
s3, determining the position of the voice information in the document;
s4, converting the voice information into text information;
s5, performing word segmentation processing on the text information to obtain a plurality of word segments corresponding to the text information;
s6, extracting keywords corresponding to the text information from a plurality of participles contained in the text information;
s7, storing the keywords corresponding to the text information to the storage position corresponding to the position determined in S3;
and S8, displaying the document.
2. The processing method of audit interview information as claimed in claim 1, wherein said step of S8 is followed by the step of:
and S9, comparing and analyzing the document with a pre-stored standard document to obtain an auditing result corresponding to the document.
3. A method for processing audit interview information as claimed in claim 2 wherein said document includes a table, said table including a plurality of items, each item corresponding to a storage space for storing keywords extracted in S6.
4. A process of auditing interview information according to claim 3 wherein said document also includes a user representation including the name, number and audit results of the audited person.
5. A processing apparatus for auditing interview information, comprising the following modules:
the acquisition module is used for acquiring voice information of the audit interview in real time;
the role separation module is used for carrying out role separation on the voice information and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; if the voice information is the voice information of the auditor, the determining module determines the position of the voice information in the document, and if the voice information is the voice information of the audited person, the voice transcription module converts the voice information into text information;
the word segmentation processing module is used for carrying out word segmentation processing on the text information to obtain a plurality of words corresponding to the text information;
the element extraction module is used for extracting keywords corresponding to the text information from a plurality of participles contained in the text information;
the storage module is used for storing the keywords corresponding to the text information to the storage position corresponding to the position determined by the determination module;
a display module for displaying the document.
6. The processing apparatus for auditing interview information of claim 5, further comprising a comparative analysis module, wherein the comparative analysis module is configured to perform comparative analysis on the document and a pre-stored standard document to obtain an auditing result corresponding to the document.
7. A processing system for auditing interview information is characterized by comprising an application layer, a convergence layer and a basic capability layer;
the convergence layer is used for acquiring voice information of the audit interview in real time;
the basic capability layer is used for separating roles of the voice information and judging whether the voice information is the voice information of an auditor or the voice information of an audited person; if the voice information is the voice information of the auditor, the basic capability layer determines the position of the voice information in the document, and if the voice information is the voice information of the audited person, the basic capability layer converts the voice information into text information;
the basic capability layer is used for performing word segmentation processing on the text information to obtain a plurality of words corresponding to the text information;
the basic capability layer is used for extracting keywords corresponding to the text information from a plurality of word segments contained in the text information;
the basic capability layer is used for storing the keywords corresponding to the text information to the storage position corresponding to the position determined by the determination module;
the application layer is used for displaying the document.
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| CN115881096A (en) * | 2023-02-22 | 2023-03-31 | 翌飞锐特电子商务(北京)有限公司 | Intelligent account checking method and system |
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| CN113744742A (en) * | 2020-05-29 | 2021-12-03 | 中国电信股份有限公司 | Role identification method, device and system in conversation scene |
| CN111882252A (en) * | 2020-08-21 | 2020-11-03 | 支付宝(杭州)信息技术有限公司 | Task auditing method and device |
| CN112447167A (en) * | 2020-11-17 | 2021-03-05 | 康键信息技术（深圳）有限公司 | Voice recognition model verification method and device, computer equipment and storage medium |
| CN113902404A (en) * | 2021-09-29 | 2022-01-07 | 平安银行股份有限公司 | Employee promotion analysis method, device, equipment and medium based on artificial intelligence |
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| CN115881096A (en) * | 2023-02-22 | 2023-03-31 | 翌飞锐特电子商务(北京)有限公司 | Intelligent account checking method and system |
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